They were extremely accommodating, friendly and helpful.
It's no surprise that Alaska Airlines is having problems with flight cancellations and delays right now. (Though, I didn't know that when I booked the tickets.) However, the late notice for changes is infuriating. While I was riding into the airport, I got the notice that my flight was delayed by an hour. Half an hour after the delayed boarding was set to begin, we were told the plane would land in 7 minutes. The plane actually arrived about 30 minutes later. I don't get how you miss by that much, as 7 minutes out means the plane is already on final approach. We finally got on the plane, and were told there was a small maintenance issue being taken care of, and we'd be off in like 5 minutes. 15 minutes later, we were still sitting there with no updates. In the grand scheme of things, they got me home just a couple of hours late. The lack of communication just left a bad taste in my mouth.
Alaskan Airlines try to grab money from you at every opportunity. Staff were rude up until onboard. The onboard crew were lovely. Definitely don't waste money on "first class" its an absolute joke. Seats hardly better, no access to lounge, no access to wifi and food isn't worth the fare.
Cons: "First class lav was filthy."
Pros: "boarding was seamless and no hassles"
Cons: "the flight attendants were not as warm as they could be... one was rather sarcastic in her comments to passengers"
Pros: "Everything was great and we had plenty of room. Attendants were nice. Flight was on time and uneventful."
Cons: "We paid for Premium upgrade, but needed a pair of headphones. They charged us for it which seemed petty given the Premium upgrade. I wish the audio for the entertainment system would MF have had closed captions."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "landed close to on time"
Cons: "seat is uncomfortable, very basic first class amenities."
Pros: "Crew were are polite and had warm hospitality."
Pros: "Great crew, nice service, comfortable."
Cons: "Nothing. Loved it."
Pros: "Seat was good. Crew Service also was good"
Cons: "Food. Meal service. Coffee. Screens for movies"
Pros: "Fist class was comfortable"
Cons: "Flight attendant checking for service more than once"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Pros: "Movie selection was good"
Cons: "I was assigned a middle seat on a full flight. But the back 2 rows were nearly empty"
Cons: "It is much better now"
Cons: "Could have been on time"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Half of the flight was empty. I asked of I could move to the row behind. I was told that was premium seating and I didn’t pay for that. I didn’t appreciate being addressed like that. And did ot really matter when nonoe is sitting there or plenty of other seats."
Cons: "She could have just let me sit there. I should have been told that the seat didn’t recline when the ticket was pirchase."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."
Cons: "Alaskan did away with the food & drinks on demand, part of which made virgin so special. Also internet did not work and documentation of it was wrong anyway, not good for work commuters. Flight was over a halfhour late taking off, however displays said ontime and sfo staff ignored the queue waiting to ask questions"
Pros: "The crew was excellent. The entertainment was good."
Cons: "They changed our seats from the original ones. We ended up in the last seats. No way to recline. Very noisy."
Pros: "Friendly staff"
Cons: "No food offered but I usually don’t eat food but some passengers were asking about the food service"
Pros: "The food and drinks were good once they got there. Entertainment was adequate."
Cons: "The flight was delayed, the charger under the seat didn't work, the flight attendants said to just order food and drinks on the screen but it took at least 30 minutes for them to arrive."
Pros: "No problems noted."
Cons: "It was a crowded flight, with a lot of yappy people."
Cons: "Paid for and reserved a premium seat 6 weeks before flight but got reassigned to a non-premium seat upon check-in. I had to call customer care for a refund of the premium upgrade. No more live TV unlike the old Virgin America."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "No one in the middle seat... friendly attentive staff. Clean plane."
Cons: "It was very nice no complaints"
Pros: "Flight attendants were very nice and helpful."
Cons: "Our seats did not recline - this was a red-eye flight so not seats that do not recline is a problem. The plane was very cold and we kept our jackets on but it was still too cold. The flight attendant said it was warmer in the center of the plane. That's great for them but didn't help us since we were not seated in the middle."
Pros: "Crew was great, dealt with angry customers on delays well"
Cons: "The flight was delayed over an hour due to booking too many on the same gate. And late planes"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The mood lighting on the plane."
Cons: "Not applicable; everything about this flight was great!"
Pros: "Like having movies to watch."
Pros: "Planes , Free movies , staff that appears they care"
Pros: "Alaska is great as always and try to fly with them when traveling!"
Cons: "I should have been given a chance to pick my seat. I had to pay for an upgrade because I was give a seat in the middle of the last row"
Pros: "I really love the customer service , I make a phone call to update my flights and they were really helpful."
Pros: "A row of seats all to myself. On time departure and arrival. Smooth flight. Super polite and friendly crew."
Cons: "If I have to pick something, maybe the chatty woman behind me but that's not the Airlines fault."
Cons: "Arranged for handicap assistance once we landed, but Austin airport did not have it available. The flight/flight crew was great!"
Pros: "Real tray tables! A magazine! Power jacks!"
Cons: "Waiting for a gate agent so they could open the door in Seattle."
Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."
Pros: "on time"
Cons: "preferred a friendlier cabin staff, lousy in flight magazine, rushed service, good for airline cost wise, but will choose another carrier when flying to the Evergreen state ... Yes i will pay more for more, when flying we have a choices, you will NOT be mine $"
Cons: "Waiting in front of the gate for one and a half our after the initial boarding time in uncertainty. If the flight is delayed please tell us in advance, not let us hover around the boarding gate waiting and waiting."
Cons: "Our flight was delayed by an hour due to maintenance. We finally boarded with good news that it would take us just an hour and twenty five minutes from SFO to SEA. But then there was another delay on the strip for an hour. Then the off boarding process was extremely slow as well. Was just felt like a very long night."
Pros: "There was a huge delay due to weather. The plane didn't take off until almost 2am, however the crew kept everyone up to date and did everything they could. Upon arrival I had an apology email from Alaska with a discount, this amazed me as usually airlines don't offer you anything when the delay isn't "mechanical", and even then you usually have to complain. I felt this made Alaska's customer service memorable as they went above and beyond."
Cons: "The seats were small and cramped."
Pros: "The two flight attendants in the aft cabin were an absolute delight.They made the flight a great experience."
Cons: "The captain announced we would arrive early in Seattle and we were in fact late."
It got us there. That's about all one can expect these days.
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "Pilot had technical expertise and landed well. Crew was polite to passengers on red eye by keeping it quiet and dim."
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Wifi is expensive but at least it was available."
Cons: "Seats are uncomfortable."
Cons: "No Wi-Fi but swayback said Wi-Fi"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "No positive to say"
Cons: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Cons: "Getting to San Francisco flight was canceled, make a line for 3.30 hours to let us know what they were going to do with us, they give the place to go at 3 a.m with not directions were to take a bus , later someone come and told us the bus stop running at that time and I have to go upstairs to take a taxi, I was alone and not use to be alone at that time never in my live I had to pretend I was afraid. Of course the hotel only take you until 12pm so I spend so many hours in the airport waiting for re ticketing they told us to be at 6pm we wait and I got my ticket leaving at 9.45pm but the crew come one hour and half late. From Panama to Lima flight was late . I had a conference very important to be Saturday morning, I lost my investment and relationships with the company I was going to start a business there excuse was they couldn’t relay on my punctuality, honestly. I got there more than a day and half LATE. If you ask me how was my trip I will tell you horrible and I can’t recommend anybody, this company doesn’t have any personality at all"
Pros: "The crew's friendliness"
Cons: "Their tardiness as usual. You can always count on a United flight to be late 99% of the time. The icing on the cake is when they misplaced one of my luggage. Two pieces got sent to 2 different flights. The end result is I have to wait for my second piece of luggage to be delivered on a different day."
Pros: "Corralled group lines allowed people to get in line when I was ready versus open entrance for each group"
Cons: "Plane arrived late to gate making my flight arrive in Austin an hour later. I have an ride home, too."
Pros: "Nice trip!"
Cons: "This was a connecting flight and they were at the opposite ends of airport so had to run to catch this flight!"
Pros: "Service Cleanliness Food Entertainment Boarding"
Cons: "Length of Flight"
Cons: "An extra agent who was rude was having passengers check size of their bags and we had to check our carry on that we had fit above on previous 3 flights. Her statement to us was : “If you don’t like it we’ll have you checked on to another flight tomorrow morning”. She seemed to stop passengers she could intimidate, I’m not used to being treated rudely by service providers! I’m sure they wanted to reduce the passenger loading time, but rudeness is not acceptable!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "Refer Austin to San Francisco"
Cons: "Refer Austin to San Francisco. I do not like being the one that is negative in a rating but our experience with simply untenable. I observe the most of the passengers were also unhappy and openly complaint."
Pros: "Boarding Crew Leg room Entertainment"
Pros: "Groups should board front to back so people aren't squeezing by each other to get to their seats."
Cons: "Oh my god these seats are uncomfortable"
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "No delays. No problems"
Cons: "There should be more free food."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "There was nobody in the middle seat, which was nice."
Cons: "The wifi broke, and the flight arrived one hour late. It wasn't the best experience."
Pros: "The crew was very nice"
Cons: "the wifi didn't work and TV is a paid option."
Pros: "Staff was wonderful"
Cons: "Had to pay for entertainment."
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "The staff was nice and we arrived 40 mins early!!! That never happens!!"
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Arrived in SFO late due to delay from SBP on flight 5022. Rushed to the gate for flight 5992 which was scheduled to board at 2:00 and depart at 2:25. Arrived at the gate at 2:12 with 4 other passengers, 3 of which came from flight 5022. Found the door to the jetway closed and no airline employee to be seen. One fellow passenger ran to a neighboring gate to ask an employee for help and was told they could not help us. Another passenger called united customer service and was put on hold. At 2:23 the united employee emerged from the jetway and told us that we had gotten there too late. When we told the employee that all 5 passengers had been waiting at the gate for ever 10 minutes, the employee argued, insisted that we were lying. This was not only extremely unprofessional but also added insult to injury after we had missed this flight due to fault 100% on united's shoulders and none of our own. I am completely baffled how an employee could not wait just a few minutes when you have 5 passengers rushing in late. The employee could have looked in the system and seen that we were already on the ground and coming from a near by gate. I was rebooked on flight 1889 at a later time. After boarding 1889 a maintenance issue was detected requiring all passengers to deplane. It is beyond me why this issue was not discovered until after the flight had been boarded, when at that time the plane had been sitting at the gate for over two hours. After being delayed over an hour we were on our way to Austin. Ultimately I arrived in Austin 5 hours after my original arrival time due to the incompetence of united airlines. I was disappointed by the lack of professionalism and compassion by united employees throughout the ordeal."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Cons: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Pros: "I enjoyed how much room I had, and I enjoyed being served hot tea twice on a three hour flight."
Cons: "I wish the plan had device charge ports since they offer in-flight entertainment on your device."
Cons: "okay because it was short"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Cons: "Late, waited for a plane while numerous flights to Ontario and Sacramento came and went. Unacceptable."
Pros: "It was a good flight."
Pros: "Flight and crew was great."
Cons: "Kids whose mother didn't seem to think it was appropriate to keep her damn kids quiet during basically an overnight flight, let them fight continuously, making noise and kicking the back of my seat even after repeated attempts at glaring at all of them. Really wish flight attendants would get more involved in these situations. Sigh."
Pros: "The seat next to me was empty"
Cons: "I landed at Houston at 2am and there was no food options open or comfortable sleeping locations fo Try to rest"
Pros: "Best I can say is that I'm home safe and sound with my luggage"
Cons: "Long delay, many passengers were rebooked elsewhere. Boarding is awkward and too many segments slow it down. Staff were indifferent. Internet connection was abysmal. Couldn't get any entertainment."
Pros: "Great entertainment. Most of crew was very nice."
Cons: "Computer problem delay. Then someone closed the door improperly, so back to the gate. Then we needed more fuel. Then we had to wait for "paperwork". Took off 2 hours late all of which was spent sitting on the plane."
Pros: "Friendly crew, boarding was pretty efficient"
Cons: "No complimentary snacks on the flight from Austin to Los Angelss. Entertainment was non existent unless you paid for wifi, even then you can't stream videos and no TVs at all"
Pros: "Our tickets had no assigned seats so we checked in at the gate. The attendant was very helpful but could only offer us middle seats sitting apart from one another. When we scanned our passes at the gate we were surprised to learn she found us seats together with extra leg room! What a treat!"
Cons: "Security was worst I have ever seen - needed well over recommended 90 mins. No entertainment and ran out of food. Extra charge for regular economy seats. Reminded why I don't choose United."
Cons: "Delayed flight. Got in later then needed."
Pros: "They delayed the flight and waited for all passengers to board. Lot of delays in checkin"
Cons: "Charging $$ for every little thing e.g., coke can $2.99, carryon luggage $55, ...."
Pros: "I liked that the flight ended."
Cons: "No restaurants or food available at the terminal. Seats incredibly uncomfortable and cramped. Surly crew. No inflight amenities. Frontier nickles and dimes you to death- better to pay more to fly with a decent airline with good customer service (ultimately it will cost less)."
Cons: "Flight was delayed by almost two hours so I missed the flight from Denver to Charlotte. Because of the way this flight was sold to us and booked through Kiwi.com, there was nothing that could be done to get me on another flight. The only option was to wait for a Frontier flight which wasn't available until Monday morning. I had to book another flight on a different airline at a cost of $600."
Cons: "Negative leg room, Hugh bag fees that were not stated in the original purchase"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "The flight itself was fine"
Cons: "The multiple delays for takeoff and waiting on the runway once we landed since another plane was occupying our gate"
Pros: "Non stop flight, friendly staff"
Cons: "Checked baggage fee $38 each way, checked carry on fee $30 each way, pay for your seat fee no matter where you sit. BS! These are hidden costs you see after you book the flight. You can cancel within 24 hours, but, that’s a headache after you’ve already planned. No worries Frontier. I will be avoiding you at all costs for future travel. Why not just include the costs up front?"
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "Quick boarding / deplaning"
Cons: "You have to PAY for a CARRY ON. That's just deceptive so I recommend doing the math when you book your next flight and go for other airlines even if their price is slightly higher than Frontier."
Pros: "It was a good experience I. Flight short flights very great customer service at the terminal and on the flight."
Cons: "The lay over most definitely getting shorter flights from now on."
Pros: "The plane was fine. We could have used Wifi"
Cons: "It took an hour to get our bags from baggage claim because they didn't have anybody working on the ground to remove them from the plane."
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "The flight was delayed and we got a notification from google, but when we called Frontier, they said it was on time. And when we reached the airport they said, its been delayed. It caused a lot of inconvenience. Very unprofessional."
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Cons: "Flight was canceled and they didn't have any more flight Ha for 6 days. So frustrating. Ended up paying $500 for a last minute flight on another airline."
Cons: "First time with Frontier. Website for purchasing tickets stinks. Was not clear on all the charges that they nickel and dime you with."
Cons: "On a holiday arrived early to avoid traffic and the bag counter wants open. Had to stand there and wait for service, just to print out tickets. I have always scanned directly from my phone. Huge incovience. Flight attendants served to much alcohol to parents with a three month old. Allowed to much traffic through the cabin."
Pros: "Flight was good and landing smooth."
Cons: "No beverages or snacks were offered. The flight was a late night flight and there was no where refreshments or beverages could be purchased, hence I was forced to fast for 6 hours."
Cons: "if you have to change flight, flight delay etc, frontier does not offer the flight capacity of other airlines, and thus is unreliable as a menas of getting to mostly all destinations they fly to. San Francisco to Chicago, they offer one flight every two days, anything goes wrong you are stuck without a flight"
Pros: "Literally. Nothing. Showing up at my destination alive, I guess."
Cons: "2 hour delay, then a three hour delay bc of weather. Another 45 minutes taxi-ing, then back at the gate because a passenger had to be escorted off because he didn't have a boarding pass. We were rushed to board he flight in the first place before the flight crew timed out; we finally took off at 2am with exhausted pilots which was terrifying. Also frontier charges for all bags and all seats, instead of including it in their base fee. Plane is tigjt and uncomfortable, no on board entertainment and seats don't recline. Most passengers were drunk and rowdy after long wait at the airport, and a man was busted for smoking weed in the bathroom. And someone else sat in my seat. THE WORST FLIGHT EXPERIENCE I HAVE EVER HAD--an all around disaster."
Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."
Cons: "I left a bag in the airport, and they did not issue a guest pass to help me retrieve it. While the police and other flight agencies they should issue it. The person at the counter was indifferent, and lazy."
Pros: "Leg room that I paid extra for"
Cons: "Staff very rude, continuously asked if the passengers next to me spoke English even though they obviously did, very uncomfortable chairs"
Cons: "First Bag fee, unacceptable. Sat on Tarmac because they had no gate crew. Cramped seating. BAD BAD BAD 2 flights with them in last 30 days : All segments late (Not Weather related) Paid more than I do on American where they actually respect me"
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Cons: "We sat on the tarmac for about 1.5 hours in Denver before we could leave the plane."
Cons: "Frontier's computers were down for updates at the same time we were trying to board. They could not get us on board, and we have not missed a funeral of one of our closest family members. This is simply unacceptable."
Cons: "Lost luggage, and casually 30-45 minutes late without even updating the flight status"
Cons: "The price on Kayak was deceptive: it said nothing about bag fees for CARRY ON bags. I expect to be charged for bags that I check, not that I carry on myself. Being charged $30 each way to carry on a bag is absolutely ridiculous. By adding $60 to my ticket, I could have done better with another airline. At a bare minimum, this fact should be disclosed when purchasing a ticket so that the fares can be accurately compared to each other."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Cons: "The flight was cancelled. No big deal. It happens. But the the manager at the ticket desk took two hours to figure out a solution. His "solution" was to print out a phone number, hand it out to each of the passengers and then tell them to call because "there was nothing else he could do for us". And then he left to some back office and didn't come back out. The phone number he gave everyone was out of service. I called the regular customer service and asked them to help me rebook a new flight. They refused and said only the employees at the ticket counter could assist. The ticket counter people offered a refund over and over. But why would I want a 100 refund when I needed to book a 3-400 dollar flight to get to my destination. About eight hours, a couple of yelling matches, getting hung up on twice, and several actual tears later, I finally got a flight booked but the earliest flight they could find was 24 hours after my original scheduled arrival time. I'm writing this thirty minutes into my wait for a hotel shuttle. Long story short, I will take a greyhound or catch a cab or walk to my destination before I ever use frontier again"
Pros: ",Long-term boarding an early arrival"
Cons: "Uncomfortable seats that don't recline, no free drinks or snacks, you had to ask for water and small trays. You also have to pay for a reserved seat and a carry-on bag."
Cons: "Charged for every additional thing so the cost of the ticket was not true."
Cons: "Flight left 45 minutes late with no alerts, uncomfortable planes, tray "tables" couldn't hold more than a deck of cards and a small coffee, nickel and dime for everything, no wifi"
Pros: "Efficient boarding, arrived early"
Cons: "Had to pay extra for everything--seats, sodas, bags both carry-on & checked. Seat tray miniscule"
Pros: "Comfortable Flight - On Time"
Cons: "Nickel & Dime-ing -- I would prefer one set price for everything instead of bag fee, change fee, seat fee, drink fee. ETC."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "The seats are like benches. I had to have a body massage as I arrived due to body ache There was no food Paid $40 bucks for my carry on"
Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "No human should have to endure a flight on this airline that is over two hours. Awful, just awful. Worst seats ever invented."
Cons: "I took off time from work today to catch a 5:25 flight from San Francisco to Denver, arriving at 9:05. It's now 11:55 pm and I am still sitting at gate 21 with a whole bunch of people other waiting for a plane to arrive. My only choices are to wait of this plane to show up, or come back in the morning to take the 5:45am flight. I have business meetings in Denver tomorrow morning. I had a car rented and a hotel reserved. The car rental in Denver closes is 5 minutes. The thing that's the most upsetting is that we keep receiving erroneous information. The original departure time was 5:25. Then we were told 6:00. Then we were told 9:00pm. Then we were told 12:03, Then we were told 12:20. Now we are being told they don't know when the plane will arrive to take us to Denver. I will NEVER fly Frontier again."
Cons: "Since frontier has went cheaper they have become one of the worst airlines. My first flight ran out of water for the bathroom and my second flight we delayed because they had to duct tape the bathroom door back on from the flight before mine."
Pros: "The staff was very helpful, I needed assistance and they were there to take care of my needs."
Cons: "How the airlines charges for everything except water."
Pros: "the flight was cancelled after being delayed for 4 hours. it was delayed because "many passengers booked the flight", and then it was cancelled because the window crack was found. fronter did not partner with other arilines, so the next one was available in 3 days. i had to cancel my whole flight and book last-minute flight with United and left in an hour. I had to pay $1000 extra for this flight. Frontier really ruined my day and my finanicals."
Cons: "Service, seats, everything...not worth the cheaper price"
Pros: "Landings were very smooth."
Cons: "1. Charged $40 for carry-on (each way) 2. Charged $2 for tea. 3. Charged $20 to choose my seat (each way). 4. Flight was 90 minutes late (on a 2 hour flight), no explanation given. 5. Flight delayed another hour due to mechanical problems, no compensation offered, tea still $2."