Food was nice although expensive. Crew was great. the auto tinting Windows was nice.
We were so dehydrated after such a long flight. The little cups with only a few sips with your meal is not enough. More water!
Comedy options for movies were just bad.
Our seats would not stay reclined. Painful sitting/sleeping on such a long flight.
Jetstar is supposed to be a budget airline but they really aren't cheaper after they nickel and dime you and then bring out the long sword on the cost of luggage. The 7kg allowance per person on board with no option to purchase more was really hard for us - 2 adults and a baby - and the diaper bag is counted as part of your 7kg, unlike flying in the US. We had 7-8 hr layovers in cool weather.
The basmati rice with free range chicken meal was surprisingly really tasty. I usually don't like airplane food, especially when you have to pay extra on board for it, but I was hungry on a 9 hour flight and had to order something.
From the moment of boarding the staff seemed stressed out and over it. Not very friendly, especially when disembarking the plane in Honolulu. They didn't offer goodbyes or thank yous to passengers as we got off the plane.
I had to ask for a comfort package three times and was questioned by the crew if I had acrually paid for it although I had proof on my boarding pass. They told me to wait until after the flight took off but it was delated 30 minutes (so they had plenty of time) but I obliged them. Then, after an hour of waiting and threatening to tell the head customer service representative- did I receive it.
They also blocked off several seats for themselves so they could sleep when they were supposed to be working.
You guys really got it down for efficientcy. It was unreal how quickly you got people checked in. And then got people on the plane and ready to go. Every time I've used Jetstar the flight has left early.
You gotta expand the entertainment options. Especially for the long hauls. There is no way you can offer such a limited amount of movies or tv shows, people will pay. We all know that this is a nickel and time company but that's why we get such a good deal on the ticket. So trust me. Offer more options for entertainment and people will pay for it.
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