Daily cleaning, installation of cabin HEPA filters on flights from Barcelona to Washington
|May||Best time to beat the crowds with an average 29% drop in price.|
|July||Most popular time to fly with an average 24% increase in price.|
Average price round-trip
|$490||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Cons: "Had no entertainment, asked the attendent, she called simebody, but it didn't help and she didn't bother to come and explain. Food was really bad, undercooked and cold."
Pros: "I love the Food was really good thanks guys!"
Cons: "Have the Free WiFi option will amazing"
Cons: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Cons: "The flight was delayed over two hours"
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "Nice short flight, crew was nice."
Pros: "Great crew, great entertainment, came in early"
Cons: "Plane was too hot"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Pros: "great crew !"
Cons: "i had to go through security like 3 times but was never informed why. seats could be a little more spacious."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Decent food. Great entertainment options"
Cons: "JFK Boarding"
Pros: "Food was good and plentiful. I definitely left the flight feeling full."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "Delay messed up our entire trip to Atlanta."
Pros: "Bulkhead seating is great! Seems like food is improving... Keep up the good work!"
Cons: "Eventhough booked more than 6 mos in advance, could not find a second seat in COMFORT PLUS section! Bathrooms should be attended by flight crews more frequently! Where's the latest movies?"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Sat with family."
Cons: "Completely full flight. Had to check our bags. Rough landing."
Pros: "Another safe flight. Crew was very attentive."
Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Cons: "Boarding was a mess"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"
Cons: "See above description"
Pros: "Food delicious-especially lasagne."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "The crew are friendly and generous"
Pros: "Great service across the board! Wonderful, experienced staff!"
Cons: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pros: "Seats were comfortable and crew super friendly"
Cons: "Choice of food and entertainment could have been better"
Pros: "everything was good."
Cons: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Cons: "Requested vegetarian and was served vegan"
Pros: "Boarding was ok. Crews not bad. Comfort ok."
Cons: "Food terrible. Please improve. If Lufthansa will like to continue carrying passengers from and to Nigeria they need to be giving the Nigerian passengers more than pester/spaghetti."
Pros: "The food was pretty good. Entertainment selection was good!"
Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pros: "- crew was great - food"
Cons: "- turbulence - boarding time delayed - tv touch screen"
Pros: "Good food, considerate cabin crew, good entertainment. For a long flight it was as good as you can expect."
Cons: "Seats are cramped, at the mercy of people in front and behind you in terms of comfort."
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pros: "They did offer an extra snack and drinks for the delay... but still..."
Cons: "3 hour delay on tarmac, on a 9 hour flight already... not fun."
Pros: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Pros: "They fed us eventually. We landed safely. Crew wasn't rude."
Cons: "I am only 158cm tall (5 feet 2 inches) and I had no leg room! My knees hit the seat in front of me. The seats were also so narrow that you could not change position at all, so it was very uncomfortable for a 8.5 hour flight. And I weigh less than 45 kg (100lbs). I can't imagine how anyone bigger than me felt. My seat was toward the back of the plane, and it took the crew over an hour to reach us once they started the drink and food carts. One time my row got entirely skipped for the drink cart, even though we were awake. This was a problem because they didn't come by for another 5.5 hours with more water/drinks, and they did not give us water bottles for that time period like Delta does. The food wasn't tasty, but it was eatable. The movie options were great, but that was all I could do on the screen because half of mine did not respond to touch, which meant no games and I could only select movies on the left half of my screen. Weird."
Pros: "I love that the connecting flight wasn't through Lufthansa. As the original flight was delayed so long, I had to fly home on another airline."
Cons: "That Lufthansa didn't actually get me on my connecting flight. That's what I didn't like about this flight: that it didn't happen."
Cons: "Space and overall comfort of economy class"
Cons: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Pros: "Decent selection of movies."
Cons: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Cons: "Entertainment center did not work. I paid for wifi and did not work and need my money back. The headphone jack for the tv did not work."
Pros: "The food was great."
Cons: "There isn't much leg room."
Pros: "The snacks were nice."
Cons: "We were delayed over 30 minutes and we did not get an update until like 20 minutes of sitting in the gate, which made me almost miss my connecting flight to New York. I also think that in the Barcelona airport there should be just a line to drop off the luggage since there is a self check out machine. It doesn't make sense to do the self check out and still get on the regular check out line to drop off the luggage."
Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Pros: "Nice flight."
Cons: "Delayed flight."
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Pros: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Cons: "Flight left 20 minutes late"
Pros: "Very friendly and efficient crew. Good food and entertainment. On schedule."
Pros: "Great movie choices"
Cons: "Temperamental touch screen was frustrating."
Pros: "On time. Friendly helpful crew. Comfortable seats. Free wine with meals."
Pros: "Smiles from the male and female stewards. Being gracious to customers and treating them with respect....keeping us from getting bored"
Cons: "the Airbus was much more crowded than the Boeing (777) we flew over on and run by United. When food/trash was being passed, it was tough for passengers coming from the rest room to get back to their seat."
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Pros: "On time"
Cons: "Leg room"
Pros: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Cons: "All good"
Pros: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Cons: "The seat space a bit tight in economy."
Pros: "The overall experience was great."
Cons: "Food could be higher quality."
Pros: "Smooth flight, attendants were attentive"
Cons: "Seats way too close when reclining You sh know the ingredients of meals served Why not serve real fruit? Apples bananas etc Unable to check in online ...thus had poor seats and no upgrade opportunities"
Pros: "Ease of boarding. Plenty of luggage space. Friendly and courteous crew"
Cons: "Last snack of ham and cheese was aweful"
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Pros: "Staff was friendly and the flight was pleasant.The schedule was very convenient"
Pros: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Cons: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "Absolutely the worst flight land and air stewards i havr ever seen. Would never flu with them againrude groun personel"
Pros: "All good"
Cons: "But leg room."
Cons: "Waited for 5 hours, and then rerouted to Houston"
Cons: "On our return flight from Munich to IAD the airline apparently switched the plane hours before departure. We did not receive notice of this and when we went to board we received new boarding passes. I was traveling with someone and so this reassignment meant not only that we were separated by that we were moved from an Aisle and a window seat together to both of us in middle seats. I understand that this change was out of ground crew control and so we waited to speak with agents about seeing if we could be seated together. While we waited patiently and were told that the only two seats together were both middle seats, the women who were waiting behind us and who were in the same situation as us (but much nor agitated and loud about the complaint) received upgrades to economy plus and were placed in an aisle seat. We were very disappointed with how this was handled and both of us being tall were very uncomfortable on the long flight."
Cons: "Umm. It was cancelled due to union workers striking. It was great to spend our last day in Barcelona stressing over whether we could get back home."
Pros: "The flight was only about half full. Plenty of space, room to nap. Captain kept you advised and seemed to change altitude to avoid turbulence."
Pros: "Food and movies on board were good"
Cons: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pros: "Great crew and service; food was good. On time departure and early arrival."
Cons: "Nothing. Flight was amazing"
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "Information on arrival time was not correct"
Cons: "I congratulate the KLM crew!"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Cons: "Staff rude and short"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "There was no wifi on flight"
Cons: "Delays, took my hand luggage into the hold,"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "The crew!!"
Pros: "The service"
Cons: "The food."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "The entertainment options were good."
Cons: "Boarding was confusing and disorganized"
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "We did not get two of baggage at the destination."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Cons: "They have mabaged to lost my luggage"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Fabulous trip with friendly, helpful staff"
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "Lovely staff, good food, great movies."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Helpful and smiling cabin crew."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Wider seat than most business class"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Cons: "The bags where damaged from the staff"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Excellent service, excellent food."
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "Spacious cabins, friendly service"
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "Best service and food Always on time"
Cons: "Leg space is horrible!"
Pros: "Crew was amazing."
Cons: "I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side."
Pros: "Crew was very helpful, seat was small and uncomfortable."
Pros: "Crew was nice smooth was friendly"
Cons: "Me and my boys have been without 3 luggages for 3 date now in Italy! We’ve called Aeroflot everyday and nothing."
Pros: "Crew was excellent"
Cons: "Ear buds have very mediocre sound quality. None of our checked bags made it."
Pros: "The plane and crew was very good"
Pros: "Everything good"
Cons: "Hostesses are worse and worse. Forget everything you say. You repeat 5 times. All announcements are made so loudly and 3 times (Russian, English, Spanish). Everyone must wake up. It roars so loadly you can’t hide even in headphones. Late for 30 minutes, which is norm for the company. Then you for the luggage for more than 30 minutes. Worst in Europe."
Cons: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."
Cons: "The flight was delayed for almost two hours"
Pros: "Some cabin crew tried to do good job Flights were on time"
Cons: "Checkin at SVO terminal D is total disaster. Understaffed counters, hours long lines, lack of instructions and assistance. On oversees flight 4 out of 6 lavatories were out of service. Cabin crew were in such hurry that they missed our row couple times. They served water only 4 times for 10 hours flight and refused to give a whole bottle for some bogus security concern."
Pros: "Responsiveness of the crew"
Cons: "No tv screen from cai to moaco9"
Pros: "Very nice snack! Especially for 3 hr flight. on time. Crew was very friendly"
Pros: "On time, comfortable. Excellent crew"
Cons: "Мллодой человек на чекине проверял параллельно вопрос для коллеги и не уделил нам должного внимания. ДОБАВЬТЕ ЭТО К 30 МИН ОЧЕРЕДИ до стойки и впечатление остается неприятное. Мы с двухлетней дочерью стоя ждали в набитом автобусе 20 мин пока не пришел один опаздывающий пассажир. Учитывая, что потом еще пришлось долго ехать через весь аэропорт и водитель неожиданно резко затормозил два раза (всё пассажиры буквально падали при торможении) это стало самой неприятной частью посадки."
Pros: "Generous meals with great food choice. Professional crew (even though live announcements are barely understandable). Aircraft seems quite new."
Cons: "Not once have I seen an Aeroflot flight to take off at the advertised time. Yet, online reports show a perfect picture, with an occasional departure ahead of schedule. However, that means only gate being closed. Further preparations take quite some time more, and actual take off can start much later than expected."
Cons: "It was hell hot in the plane and so maby magazines that my knees heart"
Pros: "See above"
Cons: "See above"
Cons: "The Airbus 330 had perhaps the most uncomfortable airline seat I've encountered. Seat 42K. It' seemed to have a weird can't forward, like my knees were slightly lower than my butt while sitting in it. Also there were no little air vents in the overhead console."
Pros: "Great level of service."
Cons: "Can't think about anything"
Pros: "All the board crew were very friendly and attentive"
Cons: "The main dishes were not good at all, bland, did not eat it. Salad was bland, with ice."
Pros: "They give you a pillow, blanket, and other goodies to help you feel comfortable. Decent selection of movies and free food and beverage service was nice."
Cons: "The food was ok. Very little legroom."
Cons: "How come when my mom got to the airport in Moscow, she was told that she didn't have her tickets?! She had to pay $700 for one way ticket! She was also told that tickets were cancelled four days after booking?! When i was still getting notifications about the 'upcoming' flight!!!"
Cons: "My seat entertainment unit did not work. My kid did not get a goody bag because they were out of it by the time they reached our seat - and sane thing happened on the flight out."
Pros: "Everything was fine."
Pros: "The food was good"
Cons: "The temperature in the cabin was much to hot"
Pros: "Not much"
Cons: "They even ran out of water!!!! Other that the dessert we didn't like ANY THING on our tray! (Even for breakfast) Make sure you eat before getting on the plane!!"
Pros: "Seats were so incredibly uncomfortable. Bad food. Boarding process was unorganized and without protocol."
Pros: "Aeroflot has free lunch and drinks including wine"
Cons: "My suitcase was left behind in Moscow. Will call to pick it up or deliver it in 1-2 days"
Pros: "Very good service. Very good movies."
Pros: "I am OKAY!"
Cons: "Food quality."
Pros: "I liked pretty much everything. But best if all was priority boarding for partners with kids and goody bag with games and activity books for the kids."
Cons: "There could be a little bit more Russian cartoons available for such a long flight."
Pros: "a mostly unmemorable flight, which is actually a good thing. No bumps or hiccups. Just get on the plane, fly to your destination, get off he plane. Clean and efficient."
Cons: "Screaming babies :)"
Cons: "There was a two hour delay, then after arriving to Dulles the staff couldn't find the container with half of the people's luggages. It took them around two hours to find the people's bags. Customer service unresponsive, crew was slow, food was nasty, sits were old and small, toilets were dirty. I fly every other month domestic and international, and I've never experienced such a bad flight."
Pros: "I liked comfort, food and entertainment on board."
Cons: "The flight was delayed foe three hours."
Pros: "Plane was clean and looked newer"
Cons: "Airline lost my luggage and I am yet to get it"
Pros: "Inspite of the language issue, crew genuinely tried to help."
Cons: "This was one of those unfortunate flights that had babies, toddlers and a couple of dogs. Being a mother who has flown before i can understand, however this was one of those flights that you want to forget. One dog was scared and barked for a good 1/2 hour, which was in turn mimicked by the toddlers. So we had a dog barking and 2 or 3 toddlers joining in. Perhaps if the flight crew had stopped the 3 children running up and down the aisles, swinging on the arms of chairs I would not have had to return one child to his sleeping parent myself. I only did that when he tried to get on my seat, while i was sitting on it to play with my sons electronics. I felt for the two mothers with crying babies - but i guess with this combination and no support from the flight crew i felt more sorry for myself!"
Pros: "The crew was always very helpful and attentive to needs - not just my own but handling upset customers and intervening in a dispute between two strangers flying near each other. Long flight home they seemed to remember what language everyone spoke - no need to repeat the question/options after the first time. Entertainment was good - plenty of selections! Fairly roomy seats that reclined enough."
Cons: "I've flown on Aeroflot planes 4 times in the last month and a half and none of them boarded on time. In fact, only one of them boarded within 15 minutes of the scheduled time.This flight boarded an hour late and no explanation why."
Pros: "Boarding took extra 1.5 hours"
Pros: "Flew Aeroflot from Moscow to Wash. DC. Flight was on time, pleasant service crew, decent in-air entertainment. All for a very reasonable price. Will use again."
Pros: "Great job of all flight attendants - patient, nice!...Great food and drinks!"
Cons: "Maybe some chocolate candies instead of a cake for dessert. Couple of those would be the same price as a piece of cake."
Pros: "The service was great. Everything was on time."
Cons: "The second food (pasta) was not great."
Cons: "Food and wheelchair service dropping me off at inappropriate place & no wheelchair to continue through passport control to Heathrow express train"
Cons: "No food, no tv... nothing."
Pros: "I only gave the low rating on food and entertainment because there was no free food or entertainment on the flight. Overall, however, the flight was fine."
Cons: "No free beverage. At least give the passengers some water."
Pros: "The crew was very nice"
Cons: "The seats are not too comfortable"
Cons: "Flew into 1 concourse a few minutes late had to go through security checks and run to make boarding in another concourse. No place to use the restroom along the way, I will avoid Heathrow at all costs when traveling in the future."
Pros: "The crew was friendly, and the plane was clean."
Pros: "Nothing. My entire group flew British Airways at one point of our multi-city trip and did not like them."
Cons: "QWebsite stated I could check in a bag free. Even when I checked in and specified I had a checked bag, there was no way to pay for it. When we finally checked in, I had to pay a higher price because it was at the gate."
Pros: "I had purchased an upgrade to economy plus --- it was great--- much more expensive than I had thought, but I was tired and wanted to try to rest. There I was greeted with champagne, a warm wash cloth and fabulous service by the two male crew members!!! Truly the best! I am almost 70 and I wear hearing aids--- one helped me with my chair and answered my questions .... I felt VERY taken care of/- I was just one row after the business class with the wall ahead on right side of plane, nice leg room and a nice seat mate I am happy for the chance to respond as I was happy I had decided for the upgrade------------even though I had purchased an upgrade for my flight over to Barcelona only to find out on the day of check in that my flight was cancelled----- but that is when I called British Air and a lovely representative named Beth Duncan spent over 2 hours on the phone with me---- finally getting me on Iberia in order to get to my family reunion------ So....... on two occasions during this trip to my sister's house British Air was just wonderful and I thank you very much------- at the end of our flight one of the men made arrangements for me to get to go upstairs and look at the upper deck as I had never done that before------- as as retired teacher that was fun to see Thank you so much!!!"
Pros: "Upgraded the world traveler plus and the larger reclining seats, plenty of drinks and good food made all the difference for such a long flight. I'd return to British airways"
Cons: "My personal tv display didn't offer me all the entertainment options that it should have, but the one next to me did and I didn't complain."
Pros: "Crew was nice"
Cons: "Seats were uncomfortable"
Cons: "Soft drinks, bottled water, and a snack were not included free of charge on this flight. My fellow traveler asked for some tap water since she didn't want to purchased bottled water, but the flight attendant forgot to bring the water."
Pros: "All but one of the FAs were amazing. Very kind and patient with the kids on the plane. The plane was also very quiet and comfortable."
Cons: "The food was super greasy and not good. My daughter wouldn't even eat her Mac and cheese. The overhead voice is very quiet and hard to hear. I didn't hear most of anything that was said other than the safety briefing."
Cons: "All beverages cost extra, including water"
Pros: "Nothing much"
Cons: "Flight delayed - wish the give us updates periodically Warm, aircon not strong for a hot day Young crew is a guy who does not seem to be a customer service oriented person"
Pros: "Qutar flight Nice crew"
Cons: "Late departure One hour wait at border control in heathrow Worst ever wait They are not even trying You should hammer them"
Pros: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Cons: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""
Pros: "Great crew. Super nice and helpful. Plenty of entertainment options."
Cons: "Boarding was ok"
Pros: "Accomodating to children on board. Empty seat next to us. Friendly crew."
Pros: "Very pleasant and solicitous British cabin crew."
Cons: "Delayed departure."
Pros: "Comfort and entertainment"
Cons: "Connecting flight travel distance and bus service"
Cons: "Boarding was delayed but no communication on why or when so we're all just standing around. At least if we have some idea on timing we can use the bathroom or buy a snack while we were waiting. Communication needs improvement."
Pros: "return flight on BA was great"
Cons: "my flight was brokered out to aer lingus without notification"
Cons: "Food was pathetic. We used to get 2 meals on a transatlantic flight. This time we got a mini marshmallows bar for the second meal and no choice but curry for the first."
Pros: "Easy boarding process. Plenty of room in the overhead storage for carry-ons."
Cons: "Seats were cramped. Only food available was for sale."
Cons: "flight was cancelled and they abandoned us"
Pros: "Organized boarding and the flight was right on time. Crew was very professional and attentive. Ground crew was very accommodating and we were a party of 5 and was able to sit us all together."
Cons: "Unable to sign in and get boarding passes ahead of time through the british airlines web site."
Pros: "Great! The flight was smooth, and simple flight. I also love when flights aren't sold out as it allows more room to move around and such."
Pros: "It was quick."
Cons: "The EMB140/145 is just a bit too confining for me... I don't normally suffer claustrophobia on flights, but I seriously almost stepped off the plane immediately after stepping on, given the low ceiling, and confining nature of the plane. If it had been a full flight, I'm not sure I would have made it without a full blown panic attack of claustrophobia."
Pros: "Loved everything but the inflight entertainment."
Cons: "My inflight entertainment system was "flakey". The sound would go on and off. I could not hear the movie, most of the time. The flight attendant gave me a second set of ear phones, but clearly it was the unit of my seat that was broken or intermittently functioning. It made for a very long flight as it was daytime and I could not sleep with the passenger group so active. Ironically, on the BA flight over the book I was listening to on the entertainment system would stop and then now resume where it left off so I had al lot of trouble listening to that one, too. I am not a complainer and the crew was busy with the daily flight activities. I would not rank the over all enjoyment of this flight very highly as that is a long time to be bored. Unfortunately this was my first round trip to London with British Air and I have to say that it did not compare well to the several flights I have has on Virgin Atlantic. My travel mate made the reservations with BA when I had researched and selected VA. I think in the future I would go back to traveling on VA."
Pros: "I liked how the Spanish Police Woman at the Passport station left her post at 6:50 am, with hundreds of people still on line for 0710 flights, knowing that her shift change came at 0700, to go "help" a pregnant woman who had fainted behind us! She did absolutely nothing to help out-but then conveniently was "replaced" by the next shift guy at 0700! What a farce!"
Cons: "Okay. We arrived at 0500 for our 0710 flight. British Airways had 3 or 4 stations open to process about 120 passengers-and the lines were painfully slow and inefficient. It was horrible. Finally, at 0630 we finished and then had to deal with the fiasco at passport control which was likely worse. You need to have more agents or kiosks so that people can print their own damn boarding passes. Get modernized! Stop being deliberately obstinate! Further, to charge passengers for coffee and poor snacks is abominable! No frills? Yeah, you can take that to the bank!!"
Pros: "The folks at Birtish Air are oh so nice and helpful the nicest I have dealt with flying"
Cons: "Need to charge a few more pounds for their fares so they provide a decent snack and drink had to pay extra for everything"
Cons: "Butt hurt seat was uncomfortable"
Pros: "Helpful staff nice attitudes, Boarding was excellent, as I needed special help. ditto on arrival."
Cons: "Seats are too hard on the human back!"
Cons: "I really wish there was drink service that was not for purchase. It really puts a bad taste in my mouth, like the airline is trying to ring as many dollars out of us as they can."
Pros: "The flight was on time and boarded efficiently."
Cons: "I don't understand why we couldn't get free water on the flight."
Pros: "My flight going to the UK was rough, but the flight home was as solid as being on the ground. This is my third round trip with BA and while the trip home last year I experienced poor customer service from the flight attendant assigned to our side of the plane, both my inbound and home bound flight crews, this time were exemplary. Very kind and caring. The pasta was very good."
Cons: "The single Halloween size kit-kat bar that we were given as a snack. Was so small that I naturally believed that we could take more than one. I was politely told that the singe 3.5inch twin wafers were all that we were allowed per person. We have a candy jar, in our office and with the extra supply in the supply closet, we would have been able to give everyone at least two. So, my recommendation is if you are flying transatlantic, to stock up at Heathrow for extra food. Also, the seats were very very small. I was lucky and the plane was not sold out, so both flights my seat mate and myself were able to put a seat between each other. I found myself reasoning that for the price of the flight I was paying for transport to England not for comfort."
Pros: "Great entertainment selection"
Cons: "I though the food was OK. I liked the mini sized soda cans they gave."
Pros: "Crew on BA0229 was terrific and attentive the entire flight."
Cons: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."
Pros: "The crew was excellent. Very polite and with humor, made you feel comfortable. I like BA, it is just I was disappointed the long leg of my trip from London to Chicago was operated by AA and not BA."
Pros: "Crew was nice."
Cons: "We sat at the gate for 50 min with no explanation why. We were then late, which caused some people to mid their connection."
Cons: "we were in the back of the plane and by the time the dinner got to our row we had no choice- no chicken and only a pasta/cheese dish and I am dairy intolerant! No other choices were offered- not even a snack!"
Pros: "Staff was very pleasant and helpful, good movie selection and decent food."
Cons: "I had assigned an emergency exit row, however did not pay extra. These seats are horrible, no lace to store your stuff, tray tables are awkward and having to bother you neighbor. Difficult to have tray tale and tv accessible. Would never pay extra money for this seat. Also near bathroom and smelly at times."
Pros: "The crew was very nice and accomodating"
Pros: "No. Flight left late and could not get off when arrived in London. Missed connecting flight."
Cons: "Poor communication of issues at hand that caused flight delay. Poor handling of assisting us with missing our connecting flight. They attempted to give us orange slips to get us aboard but we all ran and jumped the buses for nothing as our flight left anyway. Staffing was not adequate for the stars we had to go through to get to our boarding gate. Then we had to go all the way back and rebook for a next day flight. We flew home American the next day which caused us to have extra costs for home and animal care as well as needing a limousine to get us to our home 1 hour away"
Pros: "The flight was flawless - no complaints."
Pros: "That plane left on time and had food."
Cons: "The touchscreen did not work to entertainment. I paid extra for a cramped seat with no entertainment..."
Pros: "I Like the check in process, the punctuality of the flight"
Cons: "The food was terrible, they kept me waiting for my strolley on LHR for over half an hour!"
Pros: "I appreciated the orange express card to help me get through Heathrow"
Cons: "Heathrow was very stressful to get through to my connecting flight. Everyone was helpful"
Pros: "On time."
Cons: "Old plane. Worst amenities out of any international flight I've flown. Chaos. Miscommunication regarding departure gate. Fad to switch last minute. Very little communication abut this."
Airlines flying from Barcelona to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Barcelona to Washington
Masks required on board, masks provided on flights from Barcelona to Washington
Social distancing seating
Middle seats unavailable to book on flights from Barcelona to Washington
Testing for antibodies, testing for symptoms for flights from Barcelona to Washington
Waiving of change fees. Search flexible flights from Barcelona to Washington