Daily cleaning, installation of cabin HEPA filters on flights from Belgium to District of Columbia
|February||Best time to beat the crowds with an average 3% drop in price.|
|August||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$622||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Air Canada, Austrian Airlines and Brussels Airlines have all waived their change and cancellation fees on flights from Belgium to District of Columbia. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to District of Columbia with an airline and back to Belgium with another airline.
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Scores according to KAYAK customer reviews
Pros: "Food on long legs was excellent."
Cons: "Delayed in Atlanta. What’s new?"
Pros: "Crew was amazing."
Cons: "Took forever to wait in line to board this relatively small plane."
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "great flight attendant"
Cons: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "Crew superb"
Cons: "Better food at a homeless shelter..ugh.."
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
Cons: "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."
Pros: "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "Delay. First it was about 20 min, then 30, then 49 and 55. At the end more than 70 minutes delay. Too much, too frequent on delta!!!!"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "The crew had the most amazing attitude. Very friendly. It really makes a big difference. Seemed like the positive attitude was contagious. Thanks to them."
Cons: "The seats were entirely too close. Not enough legroom. Legroom was easily two inches less than typical. I am 6'4" and I could not get my knees to go behind the seat in front of me. I had one knee in the aisle and the other between the two seats in front of me. I know I'm taller than average, but I don't think I'm asking too much. Just want to be able to sit normally."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "There were no problems at all, the only thing some times the entertainment would go out or slow, nothing else."
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Cons: "No blankets or pillows. Froze"
Pros: "Good seats."
Pros: "Free drinks in Comfort+"
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Cons: "See above description"
Pros: "Food and choice of entertainment was excellent."
Cons: "Was stuck with the middle seat so I knew what I was in for."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "It was actually a flight from new Orleans to Detroit. Seats were assigned at the gate for myself and many others. It seemed like the gate agent didn't care where she assigned guests who were travelling together as several people were not able to sit with their travel companion. Once I was on the plane I however switched with someone to allow them to sit next to their companion and put me closers to mine. Everything else went smoothly."
Pros: "Great staff and smooth on time flight"
Cons: "Small plane"
Pros: "On time and the staff were very good. The food was not great, buy good."
Cons: "Tried and was unable to choose my seat in advance for flight and thus had to wait until I arrived at the gate. Thus I was unable to sit with my daughter. Was promised seats could be chosen 24 hours in advance, but was not allowed to either on line or via phone."
Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Pros: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Cons: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Pros: "fast boarding"
Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Pros: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Cons: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Pros: "The fact that it was indeed a plane that went to europe. that's it."
Cons: "The staff (especially ticketing) was rude. And hung up on me when I asked for their name because they knew they were wrong."
Pros: "Nice plane, free checked bag, and a snack,"
Cons: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Cons: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."
Pros: "The snack/ breakfast was not very good"
Cons: "Long flight"
Pros: "Awesome. Very comfortable even in economy seats. Great entertainment"
Pros: "The Staff"
Pros: "Flight attendants very nice and efficient"
Pros: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Cons: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Pros: "I like that they doesn't take so much time for boarding"
Cons: "A cookie would be better than a Corny in short flight"
Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Cons: "great and easy"
Cons: "I selected my seats online before the flight. It seems my seat assignments were changed (many other customers complained of the same issue). I have siliver status on United and was told that there was no way to be considered for upgrade to different seat. I was told that the list was already full of higher priority customers. Yet at the same time the same employee announced those seats were available for purchase at $200 Euro for others. It seemed in both cases Lufthansa shuffled around passengers out of their selected seats for unknow reasons and also werent honoring frequent flier status programs for changing seats. Furthermore, the in seat entertainment did not work and it took quite a bit of effort including trying to move seats to get the flight attendants to reset the system (they said it would affect other customers who didnt have problems with their entertainment system). 8+hour flight is long flight to not have the system working. eventually the fixed it a couple of hours into the flight."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "The people, the service, the seats, the timeliness... (I did not fly from Washington to Munich on Lufthansa; I flew back on Lufthansa.)"
Cons: "Nothing. They were great."
Pros: "Good service"
Cons: "The airplane was extremely cold and the flight staff was rude"
Cons: "27 hours of delay. Nobody cared about our booking. Almost no service counters open. Worst airline service ever"
Pros: "Great food options, blanket and pillow, and free movies was the best"
Pros: "The chairs were the comfiest I've ever flown in!! Amazing"
Pros: "The crew was friendly and helpful"
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "Lufthansa is a superior airline with friendly, helpful staff. It is always enjoyable to fly with them!"
Cons: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Pros: "loved the plane, comfort and leg space, blankets, all very good dinner was very tasty, decent wine, lovely cognac after dinner very nice and efficient staff"
Cons: "the second meal/snack was inedible - some sort of pretzel roll with undetermined filing, horrible! please go back to a ham and cheese and a roll of the past. This is the second flight on Lufthansa that i experienced some weird pizza/pretzel roll thing the entertainment system crashed a few times, had to be restarted and still did not work for all"
Pros: "I was on row 45 and my sit "shake" a lot during the flight and also when landing. I don't know if it was a weather issue, but it took too long to land and the pressure in the cabin was not OK and made my ears heart a lot. which didn't happened ever before."
Cons: "One flight attendant just seemed grumpy as she slammed down my tonic water plopping some out of the can. And that was in the first hour or so - thus - it was not just the end of a hard flight."
Pros: "In flight entertainment had great options"
Cons: "Lufthansa HAS to improve its boarding process. There is no reason for people at the front of the plan and back of the plane to board at the same time, it makes everyone stand up in a silly line for 30 minute, when everyone could do their own standing only when needed. Also the enforcement of the baggage policies was so uneven that I almost thought Lufthansa might actually be discriminating against Americans. Checking in, we were told thst I couldn't have a small roller bag in addition to my small backpack and that I would need to PAY for checking the small roller bag. I pushed back with the agent and ultimately he decided to check the roller bag, to then see the number of people with small roller. Bags and purses made me really mad!!! Also agree with the reviewer who said thst Lufthansa should give. More time to select seats than the last 24 hours,"
Pros: "Great flights. No problems. Used a different company to schedule my return flight and having trouble with them. Wish I'd stuck with Kayak!"
Cons: "Bad food, surly crew, old plane nor properly cleaned, ancient entertainments system, cramped seating"
Pros: "The flight was quick, getting on was no problem. The crew were friendly, I was comfortable in the seats on the short trip, but I think more than two hours would have been trouble (I'm tall). The food sufficed for a quick trip. I only say Good because the food was good, not outstanding. Entertainment was pretty much magazines."
Cons: "Everything was really just as I expected it to be, nothing too flashy or exciting."
Pros: "As always with Lufthansa everything went really smooth and timely. I also got my vegan meal which was quite good and the seats seem wider and with more legroom than on other airlines. The crew was very pleasant and attentive."
Pros: "Being a short person, the seats are very comfortable . My feet could touch and rest on the floor. It appears funny but it makes a big difference to a 4 feet and 11 inches person travelling long distances. Overall my experience with LH is excellent."
Cons: "The noodle chicken had too much tomato sauce; otherwise, everything was very good."
Pros: "Crew was great. I was traveling with 2 young kids and it was great experience."
Cons: "I don't like that nobody contacted me yet about my demaged luggage."
Cons: "A worker at the check-in stand in Schiphol airport was very rude. We didn't get Lufthansa even tho I booked through them. And instead we got America airlines."
Cons: "overlay duration is too bad ....its takes 30hrs instead of 19hrs journey"
Cons: "I booked Lufthansa. I should have been on a Lufthansa flight not a United flight which is a inferior airline."
Cons: "Flight was scheduled for 5pm, our connection was late but we mangers to run to our gate @ 4:45pm And it was to late- dors closed So I waved good bat to our plane - it was right there So instead of 1 hour layover it's 16 hours"
Pros: "The crew was attentive and effective. The vegetarian food was excellent. Plane was clean. Bathrooms were checked regularly."
Cons: "Generally, I'm a happy camper and easy to understand some "discomfort" that comes with traveling. Return trip operated by United. Terrible experience. No legroom[I'm 6'-2"]. The seat confinement was so stressing that it was impossible for me but just to extract myself and find a place where i just could stand. Meaning I was standing most of the trip. My wife and myself are globetrotters and this was one of the worse flight experience ever."
Pros: "I would not have selected Lufthansa for this round trip, had I know UNITED is involved period. Can not folks integrate your systems so that boarding passed for united can be printed before the start?? It is the internet age folks, wake up before Emirates eats your lunch!!!"
Cons: "thanks for the survey, but do something and avoid united with UNITED!!!"
Pros: "empty seat by me"
Cons: "paying $17 for wifi, food sucked this time"
Pros: "I loved being upgraded to premium economy! :-)"
Cons: "for a 9 hour flight there was not enough food served - 1 lunch and 2 snacks left us hungry///"
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "Bigger seats the new ones are way to narrow"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "The crew was very kind"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "The crew."
Cons: "The time between flights."
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Slow service."
Cons: "Better communication!"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "There was no wifi on flight"
Cons: "They left my bag off the plane. Ridiculous."
Cons: "The plane was very hot"
Cons: "Larger meals."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Light snack and complementary wine"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Food and staff behaviour"
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pros: "quick and relaxed"
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Pros: "Free wee cake."
Cons: "Nothing in particular."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Pros: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Cons: "They didn't give any napkins out with the food which was weird."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Iceland Air personnel were super accommodating, in Seattle on the ground and in he air."
Cons: "Swissport personnel in Europe were awful. Bags were delayed in Amsterdam for over an hour after landing. Check in at Brussels was also an hour long queue. Boarding in the terminal in Iceland was very disorganized."
Cons: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."
Pros: "We got there on time. Pretty average flight."
Cons: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Cons: "Very expensive options for food. Poor entertainment choices. Make you pay for everything."
Pros: "Route great and faster than going through London."
Cons: "Boarding was a bit chaotic with everyone boarding at once and not by row."
Pros: "Great flight"
Cons: "My video screen didn't work"
Pros: "I like the UK to USA flight and the other way due to the stopover in Keflavik as it breaks up a long journey but the airport feels like a bus station, crowded, disorganised, not much to look at and nothing about iceland, such as an exhibit or something."
Cons: "See above, airport is like a bus station..."
Pros: "seats had decent leg room very pleasant cabin crew kept informed by the captain"
Cons: "single, crowded line for boarding. why not board the back of the plane first? no classical music selection--very good for blocking out noise. left and arrived 20 min late"
Pros: "Friendly crew, pilot, good equpment"
Cons: "Old movies and uninspired food"
Pros: "Bottle of water at boarding was a nice touch"
Cons: "Boarding at Reykjavik airport was a mess"
Pros: "Good price and short layover. The plane was clean and comfortable."
Cons: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Pros: "Seating space was good in the plane."
Cons: "Reykjavik terminal is too small and was a mad house, with too many people and not enough seating. No clear instructions re: boarding. Everyone stood in line for a long time as no one knew what to do, and there was no waiting area or seating. No free food or alcoholic drinks on an international flight."
Cons: "1- Boarding was difficult. Embarking in Reykjavik was in gate D3 . We have to walk and climb stairs with our carry on. Once we got to the ramp level we noticed that gate C23 was at same level of the boarding ramp. Why to make elderly people climb stairs with loads? 2- 5 to 6 hours of flight and this cheap airline only offers a little cup of water, coffee, soda or juice (once from Dulles to Reykjavik, twice from Reykjavik to Dulles). Otherwise you have to pay above reasonable price for cold plates. Icelandeair is a Cheap airline not to the level of a nation like Iceland or not to the level 0of any other Latin American, Asian or some of the European airlines that offer a decent snack in flights of 5 or more hours."
Pros: "I did enjoy the on flight entertainment. The crew was pleasant and accommodating."
Cons: "Some sort of free snack would have been nice given the length of the flight. Granted, I've not flown an extensive amount, and free water and coffee is fine, but it would have been very nice to have some sort of snack half way through a 6+ hour flight"
Pros: "Flight was good and informative"
Cons: "Boarding was unorganized"
Pros: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Cons: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "Plane was on time/even ahead of time, though we were late leaving due to waiting for connections - for which I was grateful, as we landed from Geneva 5 minutes before we were due to start boarding and had a certain distance to cover, plus long lines for passport control. Crew were courteous and drinks were offered twice. Like the water offered as you board as well."
Cons: "The boarding process seemed rather chaotic to me. Everyone lined up. you were supposed to scan your ticket, but it didn't work for a number of people, who then had to go to an attendant to get checked. In the end, we all got on, however! I might have watched a movie if I'd known to bring my own head set. Wasn't up for buying one, which was the alternative. Couldn't listen to music either. But I read a lot and dozed."
Cons: "Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight."
Pros: "Several movies, tv shows, music to choose from to keep me occupied for the 6 hour flight."
Pros: "The newer plane provided more space in economy"
Cons: "All food costs $"
Pros: "I probably won't be flying islandair again"
Cons: "The whole experience was poor. I'm disappointed."
Pros: "Lots of leg room in row 7, nice flight attendants."
Pros: "Flight attendants were personable."
Cons: "Not enough seating space."
Pros: "The best part of the flight was the crew"
Cons: "Overall food was average, entertainment definitely needs to be improved"
Pros: "The flight itself-- good free entertainment, nice staff"
Cons: "The boarding process. The flight was late and the boarding area was crowded with other flights which isn't their fault. But they didn't make announcements about when it would board either and it boarded well ahead of the time posted on the electronic schedule."
Pros: "Crew were friendly; arrival was also straight forward."
Cons: "Ear buds were not offered. The movies were a bit dated. Boarding at KEF was very confusing."
Pros: "I like the price of your fares and the staff is very courteous"
Cons: "Don't like my bag being left behind in reyjkavik I have also tried to register online to gain frequent flyer points and the web site keeps rejecting my membership. I have now entered requested info and ticked all requested boxes six times and it still rejects. I have confirmed my password has required lowercase, uppercase and numeric characters. I'll keep trying but I have lost the last two round trip flights being documented.(that's eight segments"
Pros: "I appreciated the courteousness of the crew and the fact that they were willing to reseat us when there was a screaming child behind us"
Cons: "We were really rushed through Passport control in Reykjavik. A longer layover would have been much better."
Pros: "You were very kind to my grandmother on this trip and gave us excellent help with mobility issues"
Pros: "Our high-school friend had never flown before and she needed to come home early from our trip to Germany. You all treated her so well, and made her trip home pleasant. Thank you."
Cons: "Not enough time to grab a bite to eat during layover!"
Pros: "Tv and movies"
Cons: "When I booked the flight I read that there would be a meal. There was only food for purchase. I ordered the snack of hummus for around 4 euro and when my card was charged at a price in Icelandic dollars that seemed too high.. I questioned the price and she was very rude and said it was in Icelandic to compare it to the menu and she continued to run my card. When she left I figured out she had given The wrong thing that was 10 euro! What a waste of money! I was also moved from the front of the plane to the back when boarding."
Cons: "One of three checked bags did not arrive on time."
Pros: "Short transit. Although the first leg of my flight was delayed by more than 1h 30 minutes, they arranged for quick transfers at Reykjavik airport and we arrived almost on time at final destination."
Cons: "No free food is served on board so make sure to bring your own food or be prepared to buy your meal on board (they don't accept cash, only bank/credit cards). This was a 5 and a half hour flight."
Cons: "In Iceland you had to board the plane from the tarmac"
Cons: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"
Pros: "Personal entertainment screen."
Cons: "Old movies on the entertainment choices. Limited music choices - mostly songs and artists that are unknown."
Pros: "The route back from iceland."
Cons: "Service at check in was so slow. The food was horrible"
Pros: "Crew was very nice and accommodating"
Pros: "Temperature was perfect, nice and quiet flight. Cabin crew was awesome."
Cons: "Bathroom didn't lock, need new movies."
Pros: "Superb employees from the moment of contact on the phone."
Cons: "Not enough choices of music or movies. Poor quantity, quality, variety of food."
Cons: "Complete and utter chaos at the boarding process. No effort to board by rows or in any order. People pushing and shoving to get to the front of the line to board first. One single person checking boarding passes/passports at the gate. Horrible experience. Minimal leg room in coach class. Flight attendants did not seem to be happy about being on the flight and provided minimal service without a smile. The temperature on the fight was ridiculously hot - I've never been on a plane where it was so warm in the cabin."
Cons: "Expect to pay for everything, except water. Will never fly them again. Refused to cancel flight until hours before even though the airport was closed. Messed up my vacation."
Pros: "I Enjoyed the flight and loved the Northern Lights on the plane; however it would of been nice to get a meal or at least a snack."
Pros: "Crew was friendly, I've flown quite a bit and I've found Icelandair to have the friendliest crew around."
Cons: "Flew economy/cheap seats while I was upgraded on the flight to Iceland it didn't happen on the way stateside, I'm not complaining about that but the economy seats are extremely narrow and the cushions feel like half the padding in economy comfort class. I'm 6'2" weigh 215 lbs and by the time the flight ended I was extremely stiff and my legs were half asleep due to the confined space. If you fly fly economy comfort seats are wider, better padded and you board earlier."
Cons: "The screen worked but the headphones did not."
Cons: "They did not provide any free food or snacks on a 6.5 hour flight."
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Friendly staff"
Cons: "Fly on time"
Cons: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
Pros: "Crew and airline was fine"
Cons: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Pros: "On time."
Cons: "Seat spacing is awful."
Cons: "not ONE single smile !!!!"
Cons: "The food, entertainment and the seat wasn’t comfortable"
Cons: "Entertainment totally outdated ! Unresponsive screen"
Cons: "The seats rows are too close - high density. The flight was late."
Cons: "Flight delayed"
Pros: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Cons: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Pros: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Pros: "Good entertainment."
Pros: "As a tall person, I wish there were better guidelines for passengers in front of you asking permission to fully recline, but otherwise right on time."
Cons: "No Wi-Fi."
Pros: "I am very glad BA have bought their food service back from the brink. A big improvement."
Pros: "The crew are friendly and do help where possible."
Cons: "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"
Pros: "Nice crew, short flight, comfortable seats."
Cons: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Pros: "The seats were surprisingly comfortable."
Cons: "The service was kinda rude."
Pros: "Crew were friendly and boarding was quick... the flight landed esrly"
Cons: "The food choice was limited not many snacks and chocolate"
Pros: "Great flight and services"
Cons: "It was all good"
Pros: "The efficiency of the boardign"
Cons: "The fact I could not even get a glass of water without a credit card."
Pros: "Great service"
Cons: "Food and drinks are really sub-par"
Pros: "The crew The nice and friendly staff at the airport"
Cons: "Assigning one luggage per traveller"
Pros: "Scum bags wanted >$5k to change flights, daylight robbery"
Pros: "Very pleasant crew"
Pros: "The flight boarded and left on time. The seat was comfortable with plenty of leg room."
Cons: "It was a bit cold part of the time."
Cons: "The connection of headphone plug was not working, so I couldn't hear anything and couldn't watch any movies for 8 hours of flight. Very disappointed. Please fix it for next person who will sit that seat."
Pros: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Pros: "Extended information from the captain was very nice"
Pros: "Got food poisoning from flight or Italian restaurant at terminal 3"
Pros: "Service was good as well."
Cons: "Nothing really"
Pros: "the plane was clean"
Cons: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Cons: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."
Cons: "Same as above. Spent the flight vomiting from previous food poisoning from Kosher meal. Crew did not seem particularly concerned about my welfare. No one offered to help in any way other than hand me a vomit bag."
Cons: "Long delay on a intention flight"
Pros: "Loved that entertainment available before take off and ended after taxiing. Liked that drinks and food were free. Would pick BA again"
Cons: "Tried to order kids food on website and couldn't figure out how to do it so the kids got adult food. Perhaps make it easier to order or give kids kids food as default."
Pros: "The crew on the plane was super nice. They tried their best to keep us entertained, and hydrated in a hot environment"
Cons: "The plane didn't leave OMA gate for over an hour. A repair needed to be made, and there was a huge long delay in getting a hold of maintenance to fix it. Then there were problems with the fix. Once it was finally fixed, the paperwork had a mess up. We didn't leave until at least 2:52 pm. Then, when we landed, the elevator for the luggage that was valeted stopped working for 4 minutes. I was nearly late to my connection to Paris. Instead of a 1 hr 55 min layover in DFW, I had 7 minutes from the time I finally got my suitcase to the time I got to the other terminal to board."
Pros: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."
Pros: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."
Cons: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Pros: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Pros: "Orly and Heathrow are efficient despite the heavy volume. The entire crew was welcoming and professional. Excellent value. The metro and tram to Orly sound logistically."
Cons: "Heathrow is a long journey between the gate and tube."
Cons: "Missed the flight and the next flight was to expense had to take a train to my destination and pay $400 extra dollars. Was at airport and checked in 2 hours early sitting at what seemed to be the only London flight going out. Our flight was not listed on the computer monitors and we checked it several times. Our names were not announced over loud speaker and no one helped us to rebook."
Pros: "The crew made this flight."
Pros: "Service was very good."
Cons: "No choice of main dish for lunch."
Airlines flying from Belgium to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belgium to District of Columbia
Masks required on board, masks provided on flights from Belgium to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Belgium to District of Columbia
Testing for antibodies, testing for symptoms for flights from Belgium to District of Columbia
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