Pros: "So kind and friendly and helpful. I’m always impressed by Southwest!"
Cons: "Food for purchase"
Cons: "Everything was fine."
Cons: "Wifi went out in the middle of a movie in the middle of the flight. Bored and frustrated!!!"
Pros: "the crew was fine"
Pros: "Crew was entertaining and great."
Pros: "Announcements were very entertaining. Crew was amazing and friendly."
Pros: "Flight attendants were welcoming and VERY accommodating. They were super nice and made me feel comfortable. I have a spinal injury (also a bigger person) and I got an extra seat to be more comfortable. They made sure the seat was available for me before I boarded. it Was a refreshing experience."
Cons: "It was wonderful. No complaints"
Cons: "More refreshment service"
Pros: "The crew was good."
Pros: "We were on a flight from HOU to PHX and we on the runway, when due to severe weather, the airport closed. We were there for a long time and the crew kept us updated, hydrated and told jokes to break the tension of an extremely bad situation that was out of our control."
Cons: "Nothing! They even sent us LUV vouchers the next morning (that more than reimbursed this single mom - me, for all the funds spent for the trip), to compensate for the bad experience that was COMPLETELY OUT OF THEIR CONTROL. Kudos, Southwest for going above and beyond the call of duty to win me over!"
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Pros: "The crew was amazing. The seats were a little tight but the experience overall was excellent."
Cons: "I did not have any problems so I honestly could not say what could have been better. Checking, boarding, everything was very organized and easy to get done."
Pros: "Great crew, comfortable flight"
Cons: "snacks are wimpy"
Pros: "Always great customer service"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Pros: "The crew was great."
Cons: "It was freezing!!!! All of the passengers were complaining."
Cons: "The were off on their passenger count and it took over 1 hour and multiple attempts to get it right with multiple stops and starts. Even the crew and pilots were flabbergasted. Completely unacceptable."
Pros: "Flight on time, drinks & snacks; arrival on time"
Cons: "More options on snacks"
Pros: "Nothing really"
Cons: "Better seat cushion"
Pros: "Flight wasn't completely full, had an empty seat next to me."
Cons: "Newer 800-Max's are much more comfortable."
Cons: "After spending $80 to upgrade our position in the boarding process, we were dismayed to learn that there were more than 20 so-called pre-boards, some of which had come from an earlier flight. I have complained to Southwest and will demand a refund, and I have also contacted the credit card company"
Cons: "I would like the plane to fly faster please."
Pros: "Great crew."
Cons: "More comfortable seating. Shoulder room & Leg room"
Cons: "Not been an hour late"
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "The ability to sit next to my person."
Cons: "Soccer team of over 20 kids who were allowed to act their age. Also, your pretzel bags are hard to open. Southwest flight attendants were awesome."
Pros: "Boarding was easy and efficient. Captain was communicative and flight attendants good."
Cons: "2 hour delay due to mechanical problems. We were on the plane for 4 hours total for a 2-hour flight."
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "The crew was very friendly."
Cons: "In general ok"
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "I appreciate the culture at Southwest, and the casual, comfortable way people speak on the staff teams."
Cons: "We were very delayed, changed gates, then further delayed again twice.. the food was a choice between wheat crackers and pretzels made from white flour, neither of which I can eat, being gluten free. Would like better options for snacks and would gladly pay a buck or two for fresh fruit or some other clever gluten free option. Popcorn? Potato chips?"
Pros: "The ice water."
Cons: "Babies crying, about five kids at the same time. Only a tiny bag of peanuts as snacks. Seats where totally uncomfortable, everyone that passed was hitting my arm. And a big guy on the other side, I felt like a ham in a sandwich."
Pros: "Delayed flight, sitting on tarmac for 59 minutes and then at airport for another flight for 3 hrs"
Pros: "A lot to like about Southwest! First, seat assignment and the how they line you up to get on the flight. Also, open seating when you step on the plane. Flight attendants are friendly, as well as most Southwest staff."
Cons: "Not much I can think of."
Pros: "Love the way SW does things, and the flight was relaxing in a way other low-cost carriers have never provided for me."
Cons: "Nothing was bad, I just didn’t use the “entertainment”"
Pros: "I don't know if it's because of the holidays but we were really surprised at the fact that about 15 people were allowed to preboard... that seemed to be a lot."
Pros: "Friendly flight attendants"
Cons: "Hard to connect to the internet"
Pros: "Friendly and efficient staff, Smooth flight."
Pros: "Wifi entertainment, drink selection, snack selection, great employees"
Cons: "I paid for early bird seating and thought the flight would board 30 minutes before departure but it boarded earlier than that. I arrived at the gate 30 minutes before departure but I was the next to last person to board."
Pros: "Great staff, good price, good airline."
Cons: "Nothing at this time"
Pros: "Service is alway the best."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew."
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "On time"
Cons: "No complaints"
Pros: "Easy boarding, smiling crew, on time everything"
Cons: "Food to buy"
Pros: "They had ice water."
Cons: "Hot as balls"
Pros: "Crew was very attentive and helpful."
Cons: "The PA system at Washington is the worst I've seen in a major airport. If I didn't know the boarding process, I would have been totally lost. The announcements were unintelligible and useless. You need to GET IT FIXED!!"
Pros: "Boarded plane back to front once Priority members boarded. Overall staff and Pilots were great. A quick flight of 75 minutes. Tea, coffee or water provided along with a small snack. Smooth flight and only minor delays which were handled in a timely manner."
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Cons: "The flight was delayed over two hours"
Pros: "Funny crew members and very friendly captain"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Crew was wonderful! Food was good. It was a good experience."
Cons: "This whole paying for comfort seats is annoying. Just make all the seats decent for all travelers."
Cons: "Friendly crew and lots of good free snacks!"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "the flight was quick and it was fine. flight crew was polite and professional."
Cons: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Cons: "No on board entertainment."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "New equipment"
Cons: "Late departure"
Pros: "friendly flight crew"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Pros: "I did not take the flight, I stopped in Miami instead."
Cons: "Don’t know because I did not take this flight."
Pros: "Crew was awesome!"
Cons: "it was great!"
Pros: "Confortable seats"
Pros: "Courteous crew"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "Crew was very nice."
Cons: "More room in seat"
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Landing was rough."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Pros: "Smooth ride and early arrival"
Pros: "Everything was great on the flight"
Pros: "The staff was welcoming and it felt good!"
Pros: "Nothing exceptional"
Pros: "taking off and landing"
Cons: "having to fill this out"
Cons: "Boarding was poorly set up."
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Nice crew"
Cons: "Crew let people move to main cabin extra without paying like I did"
Pros: "Aircraft was cool"
Cons: "Small children"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Everyone was pleasant & professional"
Pros: "It was on time boarding and landing"
Pros: "Comfort. We had a bulk head seat. Newer plane"
Cons: "No food offered . Not even for purchase."
Pros: "They were accommodating to my boot on my foot in the boarding process."
Cons: "Comfort and room in the seats. The temperature was very hot as well."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "Delay otherwise average"
Pros: "Everything went smooth"
Cons: "Delayed flight, attendants were rude and unhelpful."
Pros: "Poor for BIG Airline like that chips chips"
Cons: "NOT GOOD the is 2 MUCH for CHIPS"
Cons: "Same as previous response."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Crew was very nice ."
Cons: "Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"
Cons: "Boarded an hour late"
Cons: "The plane was old."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "The flight was on time and smooth."
Cons: "Too many people with carry on luggage."
Pros: "Wonderful flight.... great crew!"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"
Cons: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "The flight from BHM to DEN (my connection) was re-routed due to poor weather in DEN. What was supposed to be a 3-hr flight, turned into a 5-hr flight. Thank goodness my layover was originally 3.5 hrs, so that extra time in the air cut into that wait time at the airport, but at least waiting at the airport would allow me to move around and stretch my legs, and not be stuck in THE tiniest plane seat I've ever experienced."
Cons: "Being stuck on the plane for 2 hours longer than the original flight time of 3 hours made my legs ache. The seats were SO incredibly tiny, and there is very little room in the pocket on the back of the seat in front of you. You can't fit a water bottle, and barely my tiny purse or e-reader device. Please do away with these super-tiny seats."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Pros: "Check in was super easy. Seats are tiny. The screens on the backs of the seats are annoying, with nothing worth watching."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "On time. Comfortable"
Cons: "Bumpy ride"
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "The crew were pretty quick and responsive and the seats were pretty good."
Cons: "The dinner was alright but the breakfast was awful. The breakfast was the worst I ever had on a flight and the only thing I found edible were the little cookies that came with it. I had the omelette meal and it made me sick taking even one bite of it and the smell was pretty bad too."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "it was a direct flight"
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "The pilots"
Cons: "It's united."
Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Crew and staff were great!"
Cons: "Flight was delayed over 3 hours so we had to move to next day."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "Good flight attendants."
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Pros: "The staff was nice"
Cons: "There isn't anything I would say that I didn't like. I just would have to say it was overall a good experience"
Cons: "Better seats, entertainment, keep travelers updated to a landing time"
Cons: "Flight was delayed for 8 hours"
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "The attendant was the only reason I stayed on flight, very polite and nice."
Cons: "The surprise fees for luggage starts off this rant. It cost another $160.00 for three checked bags. More than I paid for a seat. Then the boarding was terrible, thru charge you for “priority 2” boarding which amazingly everyone is. The seats inside the plane don’t recline. $3.00 water??? Enough"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Cons: "Check-in line was long and late. Flight was delayed for that reason."
Pros: "I remember I used to fly with spirit and they were the worst airline. I can tell now they have changed a lot and they have improved in all ways. No delays"
Cons: "They should at least have water for the passengers. But in overall it was a pretty comfy flight."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "crew were nice, appreciate people with kids Able to board first"
Cons: "$ 50 baggage fee is not right for one way ,"
Cons: "No wifi , customer service"
Pros: "seats where comfortable and flight was excellent we got to Florida early"
Cons: "no food or drinks and no entertainment no wifi nothing"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Pros: "AVOID THIS AIRLINE AT ALL COST HORRIBLE"
Cons: "EVERYTHING. EVERYONE ON THE PLANE AND THE AIRPORTS HAD NOTHING GOOD TO SAY ABOUT THIS AIRLINE"
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."
Pros: "The airplane was new. Clean, friendly flight attendants."
Cons: "What a misleading airline carrier. Want to add a carry on bag? 40 bucks. Want a seat assignment? 15 bucks. Want a beverage? 3 bucks. And...I checked in, went through security, only to be told my gate was on the other side of the airport. Had to go through security again. And of course the flight was delayed over 2 hours. Every time I have used Spirit the on time arrival is horrible."
Pros: "favorite flight schedule from Den to FLL or visa versa...Thanks"
Pros: "Ticket agents were kind. These poor people are enduring abuse from cranky travelers -- but they are just doing their job. I hope spirit airlines compensates those people in recognition that they are working for an unorganized company."
Cons: "Even though I selected to receive travel updates on my text and email, I was given no notification and paid $50 for a taxi to the airport..."
Pros: "Fast boarding."
Cons: "Seats were uncomfortable and would've been nice to have a tv to watch."
Pros: "Spirit was having issues so at 5:20 am I got in line for my boarding pass. At 11:15 am I finally got it. Both flights had already left. I'm now waiting for make up flights. The whole situation was handled horribly, everyone was super rude. (There were two helpful people at the desks.)"
Cons: "The disorganized nature. We could have made the flights if we could have gotten our boarding passes."
Cons: "Delays both ways due to crew shortages and maintenance issues, not weather. $50 for a carry on is insulting."
Pros: "Good price. Staff and flight crew were courteous and efficient. This was my first time on this type of aircraft and what struck me was how wide the aisle was. It made moving around a lot easier. I found a row of open seats in the back, and the crew let me switch to that row and I was able to stretch out. That was nice."
Cons: "The seat comfort was ok for the first hour, after that I was cramping up and hurting a bit. A cross country flight would be a killer unless I switched to the good seats up front. I'm 65, so maybe that's part of the problem."
Cons: "Will never fly spirit again. Didn't know was going to have to pay 200 dollars if I want our clothes to go too. Not cheaper to fly with this company"
Cons: "Justfly never sent the email confirmation which was stressfuk"
Pros: "It was pretty good not complaining every one was very nice.."
Pros: "Everything!! FLIGHT was perfect.."
Pros: "The boarding process was quick and efficient. The pilot was great."
Cons: "Extra charge for everything and I mean everything! I understand spirit is "unbundled" but paying $90 round trip for a small carry on + all the extra small charges I could have easily flown with a higher quality airline. The flights did not leave on time and the flight attendants, although polite did not give the same level of service as other airlines I fly with. And what is with the baby tray table? I almost laughed! I will not fly with spirit again...I'd rather stay home."
Pros: "Can't think of anything positive to say here"
Cons: "Extremely small seats, very very uncomfortable. Our flight was oversold and my boyfriend had to stay behind causing significant inconvenience and extra expense"
Pros: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "I was randomly selected by the airline to do an intensive screening. And when I was minutes late to my flight I had to reschedule for the next day. And now I have to take THREE flights just to get from Florida to Colorado today. Over the course of 13 hours. No help with a hotel and very little consideration. If you don't figure out how to take better care of your fliers in these situations. Then they won't ever fly with you again. Costing you more than it would have costed to help with a hotel. But it was nice flying with spirit when I did! Thanks! Never again."
Pros: "Nothing.. terrible sevixecancel"
Cons: "Canceled my sons flight to come home. Left him stranded at the airport with no ride, no flight, no accommodations .. would not fly him out until the evening at 10 pm. My family wanted to kill that airline. Made haters out of me"
Cons: "Got bumped from flight because it was oversold. Personnel helped find flight on a different airline the next day. But that was not a direct flight and it was a major inconvenience to arrive a day later than planned."
Cons: "Seats couldn't recline. Understand it's a bargain airline with no bell and wistles but cmon."
Pros: "Literally nothing. I mean, I guess the cold hard tile floors were shiny to sit in."
Cons: "They lied about volcanic ash to delay their flight because their crew was not ready to fly (they didn't have enough down time) meanwhile EVERY OTHER FLIGHT FLEW OUT. They would not give us a new flight. They would not give us food vouchers. No car rentals. No housing. We were stranded in a foreign country for 12 extra hours with NOTHING. On top of that they were rude, unhelpful, and after the 12 hour delay, DELAYED THE FLIGHT AGAIN. They would not help with anything. They simply blamed the "ash" that apparently didn't affect any other airline but Spirit. Never ever using them again."
Pros: "Newer plane from Detroit to Ft. Lauderdale."
Cons: "passenger behind me constantly allowed the tray table to fall, they were really tall and their knees were constantly banging into the back of my chair. I wanted to switch seats with the person behind them so that passenger could feel how they were treating me"
Pros: "The crew was friendly. Our pilot was awesome, told jokes and had a great sense of humor. We left on time and arrived early. Would definitely fly Spirit again."
Cons: "Size limit for personal item is too small. I could have easily fit my "oversized" personal item under the seat in front of me."
Pros: "They try to get money in every way possible. They give you a good price on the flight ticket and then they get you on your luggage in a terrible way. 40 pounds instead of 50 like every one else. You have to pay for the carry on as well. They won't even give you water. First and last time with them. No thanks."
Cons: "I hate their crooked way to do business."
Pros: "Crew was good"
Cons: "Got to pay for even water..."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Pros: "The greeter was pleasant."
Cons: "The customer service skills, or lack of thereof by the agents, and particularly of the manager, Davell. I could not check in at the kiosk and had to see an agent, which took 45 minutes due to the lack of organization to tend to the people. Because of this wait I miss my flight. Everyone around me was upset about something regarding the airline. However, even though I had missed my flight already, it was my birthday trip and I was not going to allow anything to ruin it. I figured I could just get on the next flight which was a couple of hours later ( in my head this was possible). When I finally got to an agent she informed me that the next flight was at 8:00pm. I was not willing to wait, but kindly asked if there was a manager I could speak to. As a person with more than 10 years of customer service, and always finding a way to help people, I was hoping to catch a break. I saw the manager whom with zero empathy told me to get in line. Stating that "she was the manager and there was a line of people who all needed to speak with her". I did not like her response, but complied and got in line. After Ms. Davell "helped" one person she proceeded to go to the back. I assumed to a break room or her office. At this point I started documenting the chain of events because, I wanted to share my concern with the airline. Ms. Davell came back and talked to a customer on the side, (whom had not been waiting in line for over 40 minutes for the second time) I attempted to get her attention by saying (nearly shouting)"ma'am", but she kept walking as if she hadn't heard me. It was then that I asked another agent for the name of the manager, but when she said it I could not understand it, so I asked "how do you spell it?". This agent said, "I don't know". So I replied, "you don't know how to spell your manager's name?" she responded "no". Then I asked her for her name. She said "Alicia". I thanked her and I added her name to my documentation. Minutes later, Manager Davell came out again to "help" someone on the opposite side of the counter. I could not just stand there and wait anymore. So, I walked towards her, and after she "helped" that person. I expressed her my case, and without any kind of empathy or even falsely pretending to care, she said there was nothing she could do. She said the next available flight was the next day. Keep in mind that all this time Ms. Davell is looking at me straight in the face without even a fake smile , and with one eyebrow as high as her hairline. I was extremely disappointed for just the lack of customer service and very calm expressed it to her. I stated that as a manager, she was leaving me a lot to wish for. I added that I could not believe she was a manager. Her response, "ok" with the elevated eyebrow and an "I don't care" face. I then went to Delta and bought a one way ticket to Fort Lauderdale. Everything was completely different, and I regreted not booking my flight with Delta to begin with."
Cons: "Horrible custmer service. There were not enough agents to assist all of the customers. The agents that were there were careless and slow. The flight was delayed 4 times. They nickel and dime you for everything making their cheap flight more expensive than traditional carriers."
Pros: "It was an overall great experience. He flight was very smooth even for someone who is terrified of flying."
Pros: "The boarding process was smooth and we took off/ landed on time."
Cons: "The crew was complaining as we were boarding about how tired they were to each other and not really helping guests. There was a crying baby for a long time on the red eye and I felt they could've offered the mother some help but they didn't do anything. Then the mother tried to stand up after we had landed but before the seat belt sign had gone off and the stewardess freaked out on her. Could've handled the situation much more professionally. The seats suck, the tray tables suck, not having a complementary beverage sucks, and paying for carry on bags sucks. But that's Spirit and everyone knows that is why they suck."
Cons: "Everything worst airline."