Pros: "Everything. Great airline"
Cons: "The space between the seats"
Pros: "They closed the flight 30 minutes before the departure hour."
Cons: "There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area."
Pros: "Food was great, movie selection was really good too."
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Cons: "Boarding lines are awful"
Pros: "Crew was pleasant. Food was good. Seats were comfortable."
Cons: "The flight was delayed about 40 minutes."
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Cons: "Non entertainment system"
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Cons: "Superb flight staff."
Pros: "fantastic crew, spacious seats and super comfortable."
Pros: "Nice entertainment equipment and selection."
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Pros: "Not a crowded flight so we were able to space out"
Cons: "Food was horrible. I found hair in my pasta"
Pros: "Nice selection of movies."
Cons: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Pros: "-Nice little breakfast meal after takeoff -More legroom than most coach seats -Efficient crew"
Cons: "De-planing could use some improvement. People who do pre- boarding due to disability or who have small children slow down the process of others trying to get off the plane."
Cons: "Security was redundant and disorganized. Gate staff were uninformitive."
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "free wine"
Cons: "seat didn’t recline due to exit row"
Cons: "Service was not helpful."
Pros: "Easy connection, easy inspection and punctuality."
Cons: "FOOD!!! Options very limited and preparation very poor."
Pros: "courtesy, punctuality and comfort."
Pros: "Service was great. Food was good. The flight attendants were attentive and the planes were new."
Cons: "Panamá has the worst airport next to LaGuardia I’ve ever connected through. Crowded; dirty restrooms and poor food options."
Pros: "Comfortable and short"
Pros: "The crew attention"
Cons: "The very ugliest seats. The last ones don't go back to sleep."
Cons: "I cant say that it was good since i didnt take the flight. I had to make a change so it was cheaper to just fly with some one else rather then pay to make a change with Copa. On the way down it was not that bad. I was just not happy with the change price but it is what it is."
Pros: "Crew was pleasant"
Cons: "Online check in didn't work for selecting seats Was not allowed to carry any water on (even though I had food poisoning) No seat tv screens for entertainment Flight was late by an hour- no mention of this through announcements 6 hour flight- only 1 time did we get service Missing panel in plane and so we saw the insulation and wiring on the wall next to our seats"
Cons: "Did not leave on time No screens for personalized entertainment. Badd f"
Pros: "Food was decent."
Cons: "Wasn't given headphones when asked."
Pros: "This was a good flight. There are more business-like type travelers in the morning and traffic to the airport runs smoothly so early in the morning."
Cons: "My flight was fine and the time seemed to go by quickly."
Pros: "The entertainment system was the best I’ve seen, with the largest screen and with USB ports and the media content was the latest."
Cons: "The boarding process was very disorganized without clear signage."
Pros: "Good service. Has entertaining and food was not bad. Service is friendly. We had a small delay and the captain was communicative and tried to bring us faster to our destination."
Cons: "Bathrooms are super small"
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Cons: "Rude crew, old plane, no entertainment"
Pros: "Another great flight attendent"
Cons: "Older plan with less movie options"
Pros: "Copa es una excelente aerolinea, la atención muy pront, un viaje tranquilo seguro y puntual muy feliz y agradecida con todos ustedes son un buen equipo de trabajo."
Pros: "Staff was great and very respectful."
Cons: "The unexpected layover was unfortunate, the delay then after that due to equipment malfunction was then more annoying because I was just eager to get home."
Cons: "Then they took my husbands passport and went through all of his belongings which took another 15 minutes. We had just been screened in Bogota."
Pros: "Crew was pleasant."
Cons: "Flight was delayed several hours missed connecting flight and was re rerouted to Rio and spent the entire day at the airport wating for connecting flight that didn't take off until 5pm. Neuza M Noone"
Pros: "Crew very nice"
Cons: "No vegetarian options"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Cons: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "You misled people not telling I have to pay for luggage"
Cons: "Quick, easy, no problem."
Pros: "Crew was good"
Cons: "Seat not comfortable"
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "Fast flight.. no hassles at all"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "Get a plane that actually works."
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "No waiting"
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Everything was great."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "U have to pay for everythings"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "Great service!"
Cons: "The food"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Punctuality. attention of stewardesses"
Pros: "Smooth flight, on time"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "Great short flight"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "One was great and one was not helpful and was condescending"
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Cons: "Have to pay for WiFi"
Cons: "No entertainment, nor food"
Cons: "Left 2 hours late from Bogota"
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Everything went very well."
Cons: "No room between seats."
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "Everyone operated fast and professional"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Pros: "The crew was nice Smooth ride"
Cons: "Served drink as they prepped for landing"
Pros: "Quick, easy, great crew"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "Flight cancelled. Got routed through Aviancs."
Pros: "great crew comfortable plane"
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Cons: "Hardest most uncomfortable seats ever!"
Cons: "I booked one of the big seats in front. It was great."
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "I enjoyed nothing"
Cons: "Terrible airline, incompetence abounds"
Pros: "Did the job Arrived and departed on time"
Cons: "Not suitable for longer flights (5+ hrs)"
Pros: "It got us back home"
Cons: "Not as cheap as you think after all the add ons"
Cons: "plane was broken down so we were told 2 hr. delay, then they had to drive the part from Orlando, now 4hr delay, then the part was delayed so they had to wait for the next flight to arrive, and a new flight crew 6hr. delay. They gave us a $7.00 food voucher and the children a balloon. No compensation for delay or the fact that there were no busses, trains or boats running in Boston at 2a.m. People had to try to get cabs or Ubers at a much higher expense. Will never take Spirit again."
Pros: "Direct flight, cheap airfair, flights were on time."
Cons: "Spirit charges for every bag. So the total price ends up being the same as any other airline, possibly even more expensive. Carry on bag was $45 EACH WAY, which is awful. And they don't even offer free snacks. Probably won't be flying spirit anytime soon again."
Pros: "We got here early and it was a very very smooth flight."
Pros: "Liked the way Spirit Airlines were transparent in letting us know all the additional charges at the time of booking itself."
Cons: "entertainment system can be added to the flights , as we don't get coffe or Tea for free , we can be occupied by watching some channel."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "The flight attendant was so nice and so willing to help me and my baby during and after the flight."
Cons: "When I was trying to board the ticket counter tried to make me buy a ticket for my lap baby and I was not going to buy him a ticket. When another ticket counter person asked him to call the gate to tell them to wait for me he said he would and picked up the phone but then said he couldn't connect with them. He said to me "Good luck making your flight" but in a very sarcastic like "you're not going to make your flight" kind of way. I was very disappointed with their customer service."
Pros: "And then had to wait at the gate while another plane left."
Cons: "They didn't seat me and my husband next to each other. Take off and landing was rough. Everything cost extra. Bags snacks drinks. Only 1 bathroom. Crew was rude. Taxiing felt like whip lash."
Cons: "long bag drop line and argumentive customers fighting and causing a scene."
Pros: "Low cost base ticket"
Cons: "Baggage fees added 80 to the flight cost and seat fees would have added another 40 if I paid them. If I knew that when I bought the ticket I would have gone with another airline. Oh, and no TSA pre-check option at O'hare"
Pros: "Arrived an hour ahead of time. Stood in lines at three ticketing kiosks all three rejected my passport and other ID, all of which are current and valid. Then an employee tapes signs saying the machines are out of order. By the time I got to the person at the desk they said there were only 40 minutes left and the flight closed at 45 minutes. The next flight they offered was in three days. I asked if any other airline had flights and they said they had no way of checking other airlines."
Cons: "Rude and incompetent, as I said. Wil never fly them again, I'd get there sooner walking."
Pros: "This was my first time with Spirit and I am very pleased with my flights. On time departure and arrival."
Pros: "The crew was ok..."
Cons: "MSP...Slowest...Security...EVER...$57 for a carry on? NO leg room, no reclining...I'll DEFINITELY rethink paying for the seat upgrade..."
Pros: "Crew was helpful."
Cons: "They home of the bare fare is just that, bare. It gets you to the door of the airplane. Just you, no bags or carry on, no seat, no food. Also bag weight limit is 40 lbs compared to 50 in other Airlines. When you add up the price difference is minimal unless you are willing to travel with only the clothes you are wearing. Flight delay was the cherry on the cake. First time and last time for me."
Cons: "None I like. Will not fly this airline."
Cons: "I do not agree with luggage prices and to use over headach luggage to pay an extra $25 dollars is insane. Great flight prices but now I understand why they charge for everything else"
Pros: "the fact that the trip was on time and landed on time with the weather in Boston not the best. The crew was great. still had to get use to having to pay for everything"
Pros: "The plane was really clean and the attendants both on the ground and in the air were both efficient and courteous. I had read a bad report and was worried but m happy to say my flight and check in went wonderful as well as the baggage handling....good job spirit!!"
Cons: "nothing at all"
Pros: "The price was right!"
Cons: "The flight was delayed, boarding was slow, and once we were all boarded the plane we sat there for 30 mins - all with zero announcements or communications as to what was going on. I appreciate when airlines update passengers often about whats going on."
Pros: "Seats didn't recline and we didn't want to be charged for carry on"
Cons: "Having to pay to check or carry on our bags and then not receiving any complimentary snacks drinks or entertainment was a travesty"
Pros: "pilot flew this plane well, and flight attendant also very good - older man"
Cons: "Cancelled/Delayed both ways"
Cons: "Every interaction with the airline. I will never make that mistake again."
Pros: "It was a very terrible experience"
Pros: "Great no frills rates."
Cons: "We were staying with friends without a printer. It was a hassle to be able to print our boarding passes before going to the airport and having to pay $20 to print two passes."
Cons: "2hrs late departing because of air traffic? I don't believe them. I saw a repair van on the tarmac. Seats are packed in VERY close and they don't recline. There's so little padding in the seat that you can feel the metal frame, so you're very uncomfortable. They sell everything they serve including water. There are no monitors so tv or movies are not even an option. Flight crew doesn't say good-bye, thank you or anything as you exit craft. I'm not sure what the attendants do other than offer to sell you water and tell you what you can and cannot do on their plane. They try to shame you into paying for your carry on and paying to book a seat, calling the seat they assign you "random" like they'll put you in the bathroom or out on the wing. When you get to the airport, you find the approved size for your included personal item is the size of your carry on. They don't check to see who paid for their carry on so only suckers paid. We will never ever fly Spirit!"
Pros: "The plane was relatively new and clean."
Cons: "Baggage retrieval takes 4x longer than any other airline despite Spirit's inflated rates. The lack of reclining seats in all areas of the plane is ridiculous and makes the flights unbearable. Lesson learned. I'll pay the extra $25 for JetBlue or Southwest. Never again!"
Pros: "The fact it was cheap"
Cons: "There was 3 delays. Makes me wonder how many delays they would have during actually bad weather. I don't think I would be taking it again... the coast to check in a bag was also crazy $50.00 I might as well taken another line and I would not have had that many delays got home the time I planned on getting home. Although it was cheaper that other flights if I added 40 dollars I would of went in a better plan and not had to deal with though delays."
Pros: "I liked that the headrests could bend upwards so it's easier to sleep and not fall on your neighbor... Unfortunately my return flight didn't have these, just the trip TO Boston."
Cons: "I doubt anyone likes just HOW MUCH Spirit nickel and dimes you. Yes, we all get the concept that since nothing is included, the base fare is cheaper than other airlines.. Which is certainly not always the case. Charging people $10 to print a boarding pass is a joke. It's never convenient to print when I'm in someone else's house, and I refuse to pay $10 for something you have to have that's free everywhere else. If you're going to continue this, it'd be wise to get onboard with technology and have a mobile boarding pass.. Save the trees and all that. I'd rather pay $10 more for my flight and not be worried about printing a boarding pass, and also to include one free soda/water during flight. Please take this all into consideration."
Cons: "I will never fly spirit airlines again."
Cons: "After pushing back departure by over three hours, they cancelled the flight. Terrible communication by staff - found out about cancellation when I walked past a concourse gate assignment monitor. Earliest rebooking was two days later."
Cons: "Never flying spirit again"
Cons: "Flight was scheduled to leave Boston at 8.50.p.m.on July,16 but it departed at about 0030 hrs on Jul,17 forcing me to sit at the airport and causing lot of discomforts at the age of 67 yrs as also to my aged wife. I also have lurnt that Spirit flights are generally running late."
Cons: "Flight was 1.5 hrs late and we never got an explanation. The lady from spirit said the flight was late the night before too so I think the flight is regularly late"
Pros: "Nothing, I will never fly them again"
Cons: "Flight was cancelled without explanation and with the worst customer service I have ever experienced"
Cons: "Tried to buy baggage ahead. Would not let me. Paid 52 for 1 bag and 157 for ticket. Horrible price for baggage. Never fly Spirit again."
Pros: "They offered free water. Gee, thanks."
Cons: "check-in to check bags snaked around the entire inner lobby, and out onto the curb and snaked around the sidewalk. It took about 45 minutes just to check my bags!"
Cons: "No indication when I booked this flight that I'd have to pay extra for a seat and carry-on bag. We weren't even offered water on a 5 1/2 hour flight. Greyhound would have been more comfortable."
Cons: "On an Atlanta to Boston trip, they cancelled the flight an hour before takeoff, said we couldn't fly out until the next afternoon, and refused to help us rebook with another airline. I was able to rebook with Southwest at double the cost (and it wasn't even a direct flight). Spirit said the flight was cancelled due to weather but every other airline was still flying to Boston."
Cons: "My flight left 20 minutes prior to posted departure time so we missed that flight. Our stand by flight that we got seats on were double booked. And our connector flight spirit decided to cancel and could provide no explanation. On top of all that after we drove the rest of the way spirit lost my luggage."