If you are traveling with children DO NOT purchase these tickets UNLESS you have ALL the required documentation for international travel with minors. For some unknown reason neither KAYAK nor BOA have it up on their website and their help line reps will not pick it up. Both say "you are responsible for complying with travel restrictions" but no one gives you the documentation requirements. Go through a travel agent for this one, really. I bought these tix for me and my 2 daughters on kayak/vayama.com thrilled for the low fare to miami to visit their great-grandparents. BUT got turned around at the airport in Bolivia because I didn't have my husbands authorization. He was waiting for us in miami. BOA assessed a $150 no-show fee, plus $150 change fee. My husband had to fly back to bolivia meet us, purchase new ticket, then turn around the next day and all fly back to Miami together. Our $381 rt tix ended up costing an additional $1800, not to mention three extra days and a LOT of heartache, headache, and tears. Incredibly difficult.
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.
Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.
Everything that BoA provided was top notch. They just simply do not provide entire swaths of things that other airlines typically offer.
Website check-in is a joke: the site crashes or just gives you errors, it barely gives any information. You can't even look up your itinerary. You most certainly can't check in, nor get help. Useless website.
No wifi, on any plane, of any type.
No on-board entertainment: My all-day flight had no entertainment of any kind. No movies, no reading material, no wifi, and no power outlets. You better have pre-loaded stuff on a computer or tablet that is fully charged, or you're just going to sit in a metal tube for 7 hours with nothing to do.
When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990
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