Find Cheap Flights from Brussels Bruxelles-National & other airports to Chicago O'Hare International (BRU - ORD)

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Brussels Bruxelles-National & other airports to Chicago O'Hare International Flight Information

Flights Arrive in Chicago O'Hare International
Flights Depart from Brussels Bruxelles-National & other airports
Flight Price $314
Distance 4,148 miles
Airlines WOW air, Icelandair, British Airways, Aer Lingus, Turkish Airlines, KLM, LOT Polish Airlines, Lufthansa, Air Canada, Delta, Finnair

Good to Know

Low Season:
October
Best time to beat the crowds
4%
expected price decrease
High Season:
January
Most popular time to fly
14%
expected price increase
Average Price:
$414
(avg. price over the last 2 weeks)
Good Deal:
$270
or less (round trip)

When to Book Flights from Brussels Bruxelles-National & other airports to Chicago O'Hare International

Estimated round-trip price
Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $269 or less.
The cheapest flight from Brussels Bruxelles-National & other airports to Chicago O'Hare International was found 53 days before departure, on average.
Book at least 3 weeks before departure in order to get a below-average price.
Morning departure is around 34% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Brussels Bruxelles-National & other airports to Chicago O'Hare International Flights

How long does a flight from Brussels Bruxelles-National & other airports to Chicago O'Hare International take?
An average nonstop flight takes 11h 00m, covering a distance of 4148 miles.
How many flights are there between Brussels Bruxelles-National & other airports and Chicago O'Hare International?
There are 72 (nonstop) flights between Brussels Bruxelles-National & other airports and Chicago O'Hare International per week, averaging 9 per day.
Which airlines provide the cheapest flights from Brussels Bruxelles-National & other airports to Chicago O'Hare International?
In the past 3 days, the cheapest round-trip tickets were found on WOW air ($314), Multiple Airlines ($397) and Icelandair ($480).
Do I need a passport to fly between Brussels Bruxelles-National & other airports and Chicago O'Hare International?
Yes.
Which airlines fly most frequently between Brussels Bruxelles-National & other airports and Chicago O'Hare International?
Air Canada (1 times daily), Austrian Airlines (1 times daily), Brussels Airlines (1 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly Brussels Bruxelles-National & other airports to Chicago O'Hare International?
For Brussels Bruxelles-National & other airports to Chicago O'Hare International, Wednesday is the cheapest day to fly on average and Friday is the most expensive. Flying from Chicago O'Hare International back to Brussels Bruxelles-National & other airports, the best deals are generally found on Wednesday, with Friday being the most expensive.

Book cheap flights from Brussels Bruxelles-National & other airports to Chicago O'Hare International (round-trip)

Airports
Origin
Brussels
$314
only
$314
Destination
Chicago
$314
only
$314
Wed, Nov 28
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Thu, Nov 29
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 2 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sun, Jan 13
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
32h 25m
Sat, Jan 19
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 17
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 25m
Sat, Feb 23
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
10h 20m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,955 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

KEF
SEA
Good 6.6

Pros: See above

Cons: Busses to plane. See above

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

KEF
DEN
Good 6.6

Pros: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

Cons: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

KEF
IAD
Okay 4.0

Cons: Food purchased like gas station frozen food

Sat, Jan 12
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
14h 05m
Fri, Jan 18
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 05m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19,472 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
LHR
IAH
Mediocre 2.0

Cons: I was not able to make this flight due to many technical difficulties, waiting in lines at the airport for over 4 hours, and having British Airways automatically change my flight booking Gatwick (which is 45 minutes from where this second leg would have been!).

FCO
LHR
Excellent 9.0

Pros: Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever.

Cons: Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever.

AMS
LGW
Mediocre 2.0

Cons: Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!

VCE
LHR
Excellent 8.6

Cons: No food served on this flight.

LGW
JFK
Mediocre 2.0

Cons: Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!

Fri, Apr 19
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
23h 05m
Mon, Apr 29
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
10h 50m
Trip: 11 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,303 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
AMS
Good 6.0

Cons: No TV on board and you had to pay for a glass of water

BOS
DUB
Good 6.6

Cons: The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking....

LAX
DUB
Excellent 9.3

Pros: Very comfortable seats and excellent onboard entertainment. Friendly crew

Cons: The breakfast burrito was not good quality. Also, gluten free options would help me

SNN
LHR
Excellent 8.5

Pros: When I finally settled into my seat on the British Airline and that Hostess came around and offered me a couple of free drinks that was the best thing that happened to me all day.

Cons: For an older couple like us did not like having to climb the steps up into the Plane and being out in the rain did not help. However that was not the worst part of the arrangement between getting off the Aer Lingus plane and with so little time to reach the gate for our BA flight to Denver it was a total disaster. Due to a minor problem my wife had with her foot I had asked for a wheel-chair to be available when we got off the plane at Heatrow. Good job that I did because with out their help we would never have made it in time for your flight to Denver. Between up and down in elevators, running along the corridors, in and out of a bus and I myself trying to catch up with those poor attendants. I was sorry that I did not get a second wheel chair for my self. Only for the flight was delayed by about 20 minutes we would have missed the flight. Who ever was responsible for making the arrangements of just allowing a time of 1 hour and 10 minutes between flights needs to figure out a better time schedule before people of our age ends up getting stressed out and end up with a heart attack. Very stressful indeed, believe I will never let this happen to me again. Fly/Us you need to fix this.

DUB
BCN
Okay 4.0

Cons: My bag was delayed

Fri, Nov 30
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Tue, Dec 4
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Cons: Seats are too small

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Wed, Apr 10
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
17h 50m
Wed, Apr 17
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
33h 45m
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 20,883 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
8.0
IST
BEY
Mediocre 2.0

Cons: Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!

IST
AMS
Excellent 10.0

Pros: It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable.

Cons: Nothing

IST
JFK
Excellent 10.0

Pros: Everything. From boarding to taking off until the smoothest landing.

Cons: Nothing

IST
YYZ
Excellent 10.0

Pros: Best service, food, seats, space, amenities.

IST
IAD
Good 7.3

Pros: Didn't need blankets in plane, warm temperatures all the time. On time landing

Cons: little delay in departure

Sun, Jan 20
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Wed, Jan 30
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 11 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

Tue, Jan 8
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
13h 44m
Fri, Jan 18
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
12h 30m
Trip: 11 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,427 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.5
OPO
AMS
Excellent 10.0

Pros: Flying with KLM is a pleasure

NRT
AMS
Okay 4.3

Pros: punctuality of boarding and flight time

Cons: attitude of crew in business class: no sense of true hospitality

ARN
AMS
Excellent 8.3

Pros: Time and Good clean place.. in This case airpöane..

Cons: It was not entreteiment st all

BRU
AMS
Okay 5.3

Cons: Very slow service at checkin, was not even available when I arrived at the airport

YYZ
AMS
Excellent 10.0

Pros: Staff very pleasant

Cons: Evening snack was not the greatest breakfast was pretty food

Wed, Nov 28
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Mon, Dec 3
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 6 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Thu, Nov 29
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Mon, Dec 3
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

Sat, Nov 10
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
16h 25m
Tue, Nov 13
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 3,960 reviews
Overall
7.5
Boarding
7.5
Comfort
7.4
Crew
7.9
Entertainment
6.9
Food
7.0
EWR
WAW
Mediocre 2.0

Cons: Flight was delayed

WAW
MSQ
Mediocre 2.0

Cons: I lost transfer flight

OTP
WAW
Excellent 10.0

Pros: Everything

WAW
BUD
Good 6.6

Cons: My entertainment screeen froze in first 40 min of flight, the food portions were tiny

JFK
BUD
Okay 4.6

Cons: The boarding and flight were late

Mon, Dec 24
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
30h 15m
Mon, Jan 7
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
16h 25m
Trip: 15 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 4 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
FRA
MEX
Excellent 10.0

Pros: Great Experience.

Cons: Great Experience

TXL
FRA
Okay 5.6

Pros: The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through.

Cons: The issue is not with Lufthansa but with the Berlin Airport. First of all, It is not clear that you have to do the checkinn at terminal B and then come back to the gate where you have to go pass security. This is when it gets even more complicated, the line is long and slow, there is only one security arch and xray machine, is took us almost an hour to go through.

MUC
ORD
Good 7.0

Pros: The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth.

Cons: The quality of the meals was poor - tasteless food, possibly loaded with preservatives.

ATH
MUC
Okay 5.6

Pros: The red wine was good. The flight was smooth.

Cons: Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive.

DFW
FRA
Mediocre 2.0

Pros: Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak.

Cons: When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook.

Sat, Nov 24
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
29h 23m
Sat, Dec 8
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
33h 05m
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 23,205 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YYZ
UVF
Excellent 8.8

Pros: on time departure, early arrival

YXE
YYZ
Good 6.3

Pros: Quick boarding and takeoff

Cons: The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing.

YVR
SFO
Mediocre 2.0

Pros: Absolutely nothing horrible flight

Cons: We were delayed 1hour and 45 minutes leaving Vancouver. As a result we missed our flight to Tokyo. We were promised by the flight attendant that our flights would be rebooked upon arrival in SAN Francisco and they were not.

YOW
YYC
Okay 4.6

Cons: No snacks unless you are willing to pay more than 10 dollars lol

LAX
YVR
Okay 4.3

Cons: Compared to other airlines Air Canada is just so bad. Crew are always slow. The flight never boards on time or leaves on time. I don’t think I’ve ever been on an Air Canada flight that leaves on time. It’s incredibly frustrating. The staff were rude and cold on this flight and very very slow. I usually don’t write reviews like this but honestly can’t find anything good to say about this last flight. It was just bad.

Tue, Feb 12
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 45m
Sun, Feb 24
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
11h 55m
Trip: 13 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,497 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BOS
Good 6.6

Pros: I got a seat with more leg room and it was much more comfortable

Cons: Boarding was a bit frantic because of the lines at the airport for customs

SXF
KEF
Good 6.3

Cons: Seats are too small

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

Fri, Jan 11
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
13h 55m
Wed, Jan 16
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
12h 25m
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sat, Dec 15
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 00m
Mon, Dec 31
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
15h 20m
Trip: 17 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 21,360 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.5
Entertainment
7.7
Food
7.4
ATL
MDT
Good 7.6

Pros: Boarding, flight, landing

Cons: Baggage claim was unmanned Ground transportation was awful Delta & all Harrisburg staff was not responsive, for example w/baggage unmanned a sign said "go to ticket counter" when I got to ticket counter Delta agent didn't notice me in Sky Priority line for 5 minutes because she was texting on her personal cellphone.

ATL
SJD
Excellent 9.3

Pros: Smooth sailing

Cons: Small bathrooms, difficult to access.

DTW
JFK
Excellent 8.0

Pros: Check in was on time and efficient, crew was kind, we arrived early

CHS
ATL
Excellent 9.3

Pros: Flight attendants

Cons: Food

SMF
SEA
Excellent 10.0

Pros: The FA’s and pilot

Cons: I love the flight becayse it was smooth sailing and delta is always choice.

Fri, Nov 23
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
15h 30m
Fri, Nov 30
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
17h 25m
Trip: 8 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,230 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
ARN
HEL
Excellent 10.0

Pros: Very enjoyable

Cons: I have no complaints

JFK
HEL
Excellent 10.0

Pros: Hi enjoy the trip

Cons: No complaints

ORD
HEL
Good 7.6

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

ORD
HEL
Excellent 10.0

Pros: Well oiled service machine.

Cons: None.

ICN
HEL
Good 7.3

Cons: The food wasn’t good and it would be great if they had pasta or some vegetarian option.

Sun, Jan 13
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
11h 25m
Wed, Jan 16
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
10h 20m
Trip: 4 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,955 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
LGW
KEF
Good 7.3

Pros: Entertainment center has newer releases

Cons: Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded

KEF
DEN
Good 6.6

Pros: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

Cons: The long leg from Reykjavik to Denver they ran out of meals half way through the cabin.

KEF
SEA
Good 6.6

Pros: See above

Cons: Busses to plane. See above

FRA
KEF
Good 6.0

Pros: More direct route to destination.

Cons: No food served and excessive luggage fees.

KEF
MCO
Good 6.0

Pros: More direct route to my destinations.

Cons: No food served and luggage fee excessive.

Wed, Dec 5
BRU
Brussels Bruxelles-National & other airports
ORD
Chicago O'Hare International
30h 55m
Sun, Dec 9
ORD
Chicago O'Hare International
BRU
Brussels Bruxelles-National & other airports
21h 55m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
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