Find cheap flights from Burbank to Jacksonville

Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."

Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Cons: "Nothing"

Pros: "The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away."
Cons: "No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers."

Cons: "3 hours late!!!"

Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."

Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."

Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"

Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."

Cons: "It was all good ✈️"

Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"

Cons: "Late taking off. Let's leave on time"

Pros: "The entire crew was amazing they were professional friendly and accommodating"

Cons: "Flight Delayed > Pilot on Connecting Flight"

Cons: "Too early for me to get up on New Year’s Day"

Pros: "Very short flight. Not much to say"
Cons: "Not much to say"

Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"

Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."

Pros: "Plane was clean and updated"
Cons: "No negative opinions"

Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."

Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"

Pros: "Loved the TVs"
Cons: "The space was too small"

Pros: "Complimentary upgrade"

Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"

Cons: "The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings."

Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"

Pros: "Not much to like."
Cons: "our connecting flight was delayed 12 hours. The person who checked us in for the flight to Idaho falls checked our baggage for our return flight home, which was an entire week later. So our baggage got sent back to our starting destination and not Idaho falls"

Pros: "Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently."

Cons: "I was sitting in the last row and the bathroom smell was hard to deal with."

Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."

Pros: "It's Delta, so I got miles."
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in"

Cons: "Late flt"

Cons: "The hard landing did not inspire confidence."

Pros: "depart and arrived on time"
Cons: "cramped in coach"

Pros: "All went well with every aspect of the flight."

Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."

Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"

Pros: "Crew was tentative."
Cons: "Lady besides me was eating something that smelt bad."

Cons: "Agents at the ticketing countet were the rudest i have ever encountered in my years of flying. Had a problem and when i asked for their assistance was given the Delta 800 number and told to call and they walked off. When i called it was a 2 hour wait for an agent. Thank goodness for their app as i was able to.change my flight with the My Delta app. Also they had overbooked the flight and rather than giving assurance to people just told us to wait and "line up orderly"."

Pros: "As a frequent flyer, I get picky. Crew was awesome. Helpful and friendly. The wifi was horrendous and wouldn't connect"

Pros: "exit row - good leg room; new storage compartment was good."
Cons: "New seats = hard; got uncomfortable after about an hour. Wish there was a way to disconnect folding tray from behind seat - person behind kept dropping it, drumming on it, open it and closing it - really a nuisance."

Pros: "Nothing"
Cons: "Everything. Boarded, day on the runway for nearly 3 hours, and then cancelled. No hotel allowance and all hotels near LGA full."

Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."

Cons: "Easy boarding. On time departure and arrival. Great entertainment (watched Sports Center the whole way) so the flight seemed to be faster than it was."

Cons: "After flying all night from EZE to ATL the flight to JAX was delayed multiple times until DL changed aircraft. We were exhausted and ended up arriving hours late. The gate agent said we shouldn't take an earlier offered flight if we wanted to collect our luggage when we arrived because the luggage would stay with our original flight, yet it was already in JAX when we arrived. They lied."

Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."

Pros: "It was a great experience and the overall trip was great. I'm glad they made us change planes because there was something wrong with the plane. We had a delay and had to get a new plane. I'm glad they found the problem with their check up a on the ground than us be in the plane in the sky."
Cons: "Nothing really everything was well. Any problems all had a reason and the overall experience was great. Thank you for bringing me safe to my destination :)."

Pros: "Check in was great. TSA was a breeze"
Cons: "Everything went wrong at the Delta gate. I got there an hour before my flight was to leave. Had a conversation about my seating arrangement with the gate supervisor. Went to the restroom and when I came back maybe five minutes later he closes the gate doors as he sees me walking back. Long story short, I missed my flight and they refused to put me on another. Even after I offered to pay for a new one. He claimed my card was declined which was impossible given that I had bought some items at the snack bar and opened my bank app to verify. even as I try to keep calm they stand there and laugh in my face. It was the worst experience ever. Never flying Delta again."

Pros: "Terminal was easy to get through and security had no line. Much better than other Delta terminal at JFK."
Cons: "Flight attendants took a long time to come after I pressed call button. I could see they weren't doing anything too important."

Pros: "Crew was friendly, flight was smooth. Gate agent was excellent"

Pros: "The seat was a caca"

Pros: "The seats were comfortable, the crew was nice, and good movie selection"
Cons: "Vegetarian option for food"

Pros: "Great crew, very efficient"

Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."

Cons: "Wasn’t able to log onto the WiFi even though my seat mate could following the instructions. Extremely large man next to me took up half a third of my seat. Wasn’t able to sit back in seat or use either arm rest due to being the middle seat between 2 large men."

Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."

Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."

Cons: "Need more comfortable seat, freezing air conditioning"

Pros: "The crew was exceptionally polite and helpful!"
Cons: "The entertainment system at my wife's seat was broken - very disappointing."

Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"

Pros: "Flights were on schedule and my daughter got to her final destination early!"
Cons: "Everything was great!"

Cons: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"

Cons: "flight delay , on plane for over two hours before takeoff"

Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"

Pros: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Cons: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."

Pros: "We arrived early and everything went off without a hitch."
Cons: "Seats were really tight. Made worse by the person in front who had him s seat back."

Pros: "Everything no complain"
Cons: "Everything no complain"

Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."

Pros: "Fast all to boarding and everything"
Cons: "No comment"

Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"

Pros: "Snack service was the quickest I have seen in a while.Very smooth landing."

Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."

Cons: "Getting canned and moved to a flight that is five hours later"

Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"

Pros: "Crew nice"
Cons: "Legroom terrible"

Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."

Pros: "Smooth ride and free wine"

Pros: "i loved everything but there should be more variety of food and snacks"
Cons: "nothing"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Cons: "It apparently was not noticed until the last minute that the plane parked at the designated gate was not the right plane. Just as we were ready to board, had to change gates. the announcement of new gate was not in clear English. Instead of saying 'C' as in Charlie, just C3, which sounded like a D, which would have been a concourse change. Little things, but they add up, when your previous flight was late on arrival."

Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"

Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."

Cons: "3 hour delay waiting for pilots"

Pros: "convenience of Burbank airport"
Cons: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"

Cons: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."

Pros: "Crew was very attentive"
Cons: "The television was in the aisle and couldn't be properly seen. Also there was no outlet charger."

Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."

Pros: "Same as above"
Cons: "Same as above"

Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"

Cons: "Didn't like the way the flight attendant attitude was to me. No politeness what so ever. Turbulence was scary, from the hurricane coming in. And they no complimentary drinks or snack because we landed go quickly. It makes no sense to even have an in service flight with it only being 45 min fight."

Pros: "Flight was good. No delays. No hassle"

Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"

Pros: "Great steward with fabulous sense of humor"

Cons: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."

Pros: "The flight attendants were curtious, educated, and attentive."
Cons: "Wish the flight would've been more comfortable but we were in a smaller aircraft so I understood. Also boarding was late due to no flight attendant working the stand in Burbank for standbys until takeoff. I think had the flight attendant done so 15-20 minutes before regular boarding time, it would've gone smoother"

Pros: "The Jacksonville airport"
Cons: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"

Cons: "It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized."

Pros: "Fast, easy"
Cons: "It was all good"

Pros: "Pretty much nothing."
Cons: "the man in front of me reclined immediately, and being 6'3", I had a seat in my knees the entire flight. On top of that, the fat flight attendant shoved her butt and hips into my shoulder and fsce no less than 10 times, as I had an aisle seat. The flight was VERY bumpy and being in the back row, I could not recline at all. Give tall people a chance to have more leg room in the emergency exit rows!!! Oh, and we sat on the runway for over an hour because it was raining."

Pros: "Boarding process was speedy, crew were friendly and actually smiled."
Cons: "Passengers in front of me from India or nearby region had a body odor smell that made me want to gag every time I caught a whiff, which was frequently. If airlines can disembark passengers for being too fat, this definitely also should be a disqualifying factor from flying! How about a pre-boarding questionnaire that asks when the last time you used soap or deodorant was, and if the answer is "More than 10 years ago or never," flying is disallowed?"

Pros: "on time"
Cons: "so uncomfortable seating. united website wofirst offered us $200.00 each because flight was overbooked.we declined. united would not let us check in online due to having no bags. we had to go to airport desk who then sent us to kiosk. we used the kiosk and machine said we had to talk to an agent, who inturn had to see the see the size of our bags. (she was miserable). then she printed our a boarding pass without seat assignment. we then had to go to gate agent who told us we had to wait a couple of minutes. we returned to the gate agent who again said we had to wait .(she was miserable too!!) all the while, for 2 days, we thought of that poor man assaulted on the united flight as they forced him out of his seat and off the plane. was this going to happen to us??? we sat and watched many many crew members board, crew that did not work on the flight. finally we were given out boarding pass with a seat assignment . HATE UNITED!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "Caught all my flights on time everything went smooth."
Cons: "All good things"

Pros: "6 HOUR DELAY I THINK THAT SAYS IT ALL"
Cons: "EVEEYTHING"

Pros: "More legroom than on the international flight we took to get to Houston"
Cons: "Arrival time in Jacksonville too late at night."

Pros: "The crew."
Cons: "The seating space to compact. And too many delays on all my flights from Friday and Sunday."

Pros: "again the crew was great."
Cons: "nothing, it was a very smooth flight."

Pros: "Stewardess was extremely rude"

Pros: "Very comfortable and the staff was great!"

Pros: "Small seats flight did not depart in time due to ground crew check in counter wanted to give a wheel chair after I asked for assistance locating my terminal because I am legally blind"

Pros: "Nothing"
Cons: "Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel."

Pros: "Flight attendant was fine"
Cons: "Was told upon checking in that they did not have s seat for me. United airlines informed me that third party websites do not guarantee seats. You must book directly on united. They over book the flight and several passengers were not allowed on the flight"

Pros: "fast smooth safe trip"
Cons: "They ran out of food, didn't get any snacks, which were pretzels, I would prefer peanuts like in the old days."

Cons: "HORRIBLE CUSTOMER SERVICE FROM UNITED AND THE THIRD PARTY CONSOLIDATOR. Awful. Awful. Awful."

Pros: "Flight was smooth and on board crew was nice and helpful. Flight attendant noticed I came on with a cane and offered to have a wheelchair ride available in the SF airport. Reminding me that it was a large airport. I declined, but she encouraged me to try it and I agreed. She was concerned and very helpful."
Cons: "The plane was a small plane and we had to disembark on the tarmac. There were two attendants with wheelchairs but they didn't have my name so I walked on. The flight attendant called to me and said to wait. One of the attendants came up with a wheelchair and said he would take me. Unfortunately, a steep ramp had to be used to get into the airport building. He asked another worker to help him and all the way up the ramp I had to listen to comments about "good thing they had eaten their Wheaties" and "they were getting a good workout." I know that I am not a small person, but these ongoing comments were rude and insulting. When we got into the gate the attendant told me that he didn't have my name on his list and had to call for permission to take me through the airport. I waited and he came back and said he couldn't take me, but if I could wait someone else could come for me. I had waited enough already and suffered their rude comments, so I said no thanks and walked slowly through the airport. This experience has left me with a bad feeling for the airline and its personnel. I believe their staff could use sensitivity training at the very least!"

Pros: "A little late leaving the airport but it made us feel like they checked the plane well"

Pros: "I enjoyed the flight it was a good flight. The crew was friendly and very polite. Broading went very well. We actually got there about 15 minutes early. I would definitely fly again with them"
Cons: "In all honesty there wasn't much I didn't like everything went good and easy so like I said there wasn't much I did not like about it"

Cons: "Had to wait at gate for a while before disembarking."

Cons: "cancelled"

Pros: "Boarding was quick"
Cons: "Intercom anouncements on late night flight. Way too many about the ball game"

Pros: "On way from Boston to SF, Burbank,,and from Burbank to SF, everything, from service, plane comfortability, seating, was excellent. I was really impressed! But they dropped the ball,the last leg of journey."
Cons: "In SF, I paid wheelchair assistant, who left me at Gate 62, and I told him to come get me if gate changed. He never came back, even after hefty tip, and last minute I had to get to Gate 73, almost fainted, I have leukemia. Though I was able to,board first, the plane was older, smaller, and I was out in an E, middle, seat. Horrible experience."

Cons: "No notification that the flight was cancelled until I got to the airport. Not sure then why I share my phone number and email"

Cons: "Loud girls behind me talking."

Pros: "Super sweet flight crew and great entertainment."

Pros: "Everything"
Cons: "NA"

Pros: "Boarded quickly"
Cons: "Sat on the plane at the gate for almost two hours. Seats were terrible,"

Cons: "I didn't like that my flight to Houston was delayed so long and nobody cared to notify me"

Pros: "Crew was able to get most of those delayed onto the incomming flight which was also delayed."
Cons: "The fact that united has no spare planes in case of a delay. Not cool."

Cons: "Tiny seat"

Pros: "I waited for 4 hours on the second left of my flight. That was unpleasant but I appreciate Kayak sending continuous updates"
Cons: "read above"

Pros: "The announcer for the boarding of the flight was easy to understand for once"
Cons: "Seats were uncomfortable, first flight was delayed then canceled. The only other flight was 5 hours later and boarded late and left late. It was a tight fit, staff was unconcerned. Flight was the most turbulent flight I have been on and I have flown 3 times every year since I was a kid. Food choices were awful. AC was broken. There was no wifi, tv or any choices for entertainment. Seats left me with back pain and neck pain."

Cons: "Four hour equipment delay on departure One hour equipment delay in return I never want to fly connecting again but it was the only way to get from Newark to Burbank."

Pros: "Boarding was smooth and fast"
Cons: "Seat didn't recline"

Pros: "Nothing"
Cons: "Flight never left after waiting hours..cancelled flight in the middle of the night"

Pros: "Nothing at all"
Cons: "Flight was delayed for 2 hours with late warning didn't get home till after 1am where I could have stayed some more in jersey with my family spending those 2 extra hours instead of boring airport."

Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."

Pros: "Getting to my destination"
Cons: "Almost 3 hours delay on the way there and the same on the way back. It's so unacceptable"

Pros: "Good crew"
Cons: "Shitty seats was very uncomfortable probably won't fly United just because of that... Delta has a lot more comfortable seats"

Pros: "Never got on"
Cons: "Never had a chance to find out if I would like it or not."

Pros: "Other than all my flights were delayed"
Cons: "Flights delayed"

Cons: "Plane Was delayed For 3 hours. Will never fly United. Alaska is way better"

Pros: "Duration of flight was shorter than expected. Arrived at destination fifteen minutes early."
Cons: "No complaints."

Pros: "Flight was very quick and On time. Aircraft was small but comfortable. Was only one flight attendant. Could tell her was kind of new. But he did alright."
Cons: "Temperature was a bit too cold. But I managed. Glad snacks and non alcoholic beverages were still complimentary."

Pros: "The flight itself was great and loved the inflight entertainment via the app."
Cons: "2 screaming and kicking little kids behind me the entire flight. Would be nice if the flight had something for kids to stay busy or protect their ears from the change in pressure that tends to make them cry and scream non stop."

Pros: "Good, easy"

Pros: "Flight was on time, clean aircraft and friendly crew."

Pros: "Easy boarding , good leg room. Two seats rather than three to each side."
Cons: "No entertainment or headsets"

Pros: "The flight attendant was great!!"
Cons: "The delay and the issue with the plane computer"

Pros: "You kidding me? A flight of this duration with an entry level commuter plane? I gave my company an ear full about this abuse of human rights!"

Pros: "Typical no frills flight. Small plane, cramped seating, got me there. My only complaint is the number of people who should be paying to check their bags , But carry them on knowing they will be stowed at no cost. This not only holds up boarding , but is unfair to those of us that follow the baggage requirements."

Pros: "Courteous staff"
Cons: "Incremental delays for mechanical problems. But it was the earliest I have ever been late"