Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Newark Liberty Airport
Flying between Newark Liberty Airport and Burbank will take minimum 9h 40m and will require at least one stop.
Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.
For Burbank to Newark Liberty Airport, Wednesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Newark Liberty Airport back to Burbank, the best deals are generally found on Wednesday, with Friday being the most expensive.
Burbank and Newark Liberty Airport are both served by 1 main airport. You will leave Burbank from Burbank Bob Hope and will be arriving at Newark.
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Scores according to KAYAK customer reviews
Pros: "Being a tall guy, I appreciated the extra legroom in first class."
Cons: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "Great crew, clean plane"
Cons: "Plane was late getting in so boarding was an hour late"
Pros: "The crew was very nice and service-oriented."
Cons: "Things are weird now due to COVID-19"
Pros: "Great crew, very efficient"
Cons: "Delayed flight. Sat on Tarmac for 60 mins"
Cons: "Put departure kept getting delayed"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Cons: "The flight was delayed for two hours"
Pros: "On time, good boarding process."
Pros: "Great crew"
Cons: "Left late and had a middle seat"
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Cons: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Pros: "Nothing I was traveling with my to kids and I ask if they can please provide me the setting for us together and they told us they can’t do it. I end up doing it by my self this is not good and didn’t get the help I need"
Cons: "Overall I didn’t like this flight at all"
Pros: "Clean airplane. Friendly crew."
Cons: "Leg room is too small"
Cons: "Flight was severely delayed, no compensation, check-in was horrible."
Cons: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Cons: "Flight was delayed 90 minutes"
Pros: "The crew was helpful"
Cons: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Getting canned and moved to a flight that is five hours later"
Pros: "The on-board attendants were personable and efficient."
Cons: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Cons: "They left the lights on the whole flight"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "ON TIME"
Cons: "NO ROOM TO BREATHE. AISLE TOO SMALL TO WALK WITHOUT HITTING SOMEONE AA IS MAKING BILLIONS PER YEAR IN PROFIT. SO CHEAP, YET PRICES ARE SOOOOOOO HIGH"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Helpful staff"
Pros: "we left on time and landed early. staff was friendly and kind."
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Cons: "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
Pros: "Wifi available. Big plus!"
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Paid for extra leg room...otherwise everything went very smoothly.."
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Cons: "Aircarft could of had mor a/c"
Pros: "the plane was great"
Cons: "the flight was delayed one hour"
Pros: "Crew was friendly, pilot kept us informed."
Cons: "We were delayed upon landing but I realize the circumstances were beyond the crews control so no point fretting. Still disappointing nonetheless."
"Everything was ok"
"Efficient, friendly crew! No food unless for purchase or entertainment. But I didn’t care about those. Friendly staff! Personable"
"Avoid delays Add carry-on/ checked in bags option while confirming tickets, not after. No hidden fees Modern fleet with better sound proof system because air pressure was too much"
"I liked nothing! The way they run things!"
"Constant delays on the way to and From. Flight was delayed to the following day and had to stay in Mexico for an extra night"
Pros: "Staff was super friendly, nice airplane size for the amount of passengers, smooth landing from the pilot"
Cons: "Airplane was delayed one hour, kept switching boarding Gate from 63 to 56 to 60 and passengers were confused, nothing free inside the airplane not even water or snacks in more than 4 hours flight"
Pros: "Crew was nice"
Cons: "Delays, amount of people during a pandemic."
Pros: "Crew was amazing, arrival time much earlier, easy boarding"
Cons: "Complimentary water on the plane"
Pros: "The price."
Cons: "The flights were full. Middle seat was not left empty for covid. Yet you would not provide a snack because of covid.I did not feel valued as a customer."
Cons: "It was a packed flight. No empty middle seats for social distancing, only half empty rows that you could pay $50 to "upgrade" into. Just having a backpack will cost an extra $40. No complaints of the crew. I've had better experiences with Spirit."
Cons: "We waited 7 hours to leave Orlando"
Cons: "Need food"
Pros: "Seat very small and uncomfortable"
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Plane was on-time; I liked the direct flight from Cincinnati to SLC; crew were excellent and friendly."
Cons: "I am not extraordinarily tall at 6'1", but the leg room on the planes has shrunk over the years to be nearly unacceptable, particularly when the passenger in front of me decides to recline his chair for the entire flight. Chair spacing, and limited reclining needs to improve."
Pros: "Good service and very attentive."
Cons: "Better entertainment options."
Cons: "Seats super uncomfortable"
Pros: "The flight, crew, etc. were great."
Cons: "I would have liked to get coffee or soda for no charge."
Cons: "The crew let everyone off the plane even though I told them my phone was missing and asked them to make an announcement. They didn’t thinking we’d find it after everyone deplaned. We didn’t ! Someone stole my phone and your flight stewards let it happen!!!! I’m considering Fronteir personally responsible"
Cons: "An on time flight. Getting enough fuel for the flight before leaving the gate then realizing we didn’t have enough fuel for the flight plan."
Pros: "Absolutely nothing !"
Cons: "The staff from beginning to end where rude inattentive , the seat where extremely uncomfortable. Gate change multiple time within the last hour"
Pros: "Low cost ticket"
Cons: "Kid whinny most of the ride"
Cons: "Due to all the delays on my first flight I just decided To re-book a different flight back I will never fly with this company again terrible the only reason they get a star because I can’t give them nine terrible"
Pros: "The price was good, and it was a non stop flight."
Cons: "The crew was rude and the seats didn't recline."
Cons: "The seats are very uncomfortable and don't recline. And I knew that this was a no-frills airline, but when even water costs extra, I think this will be my first and last time using this airline."
Cons: "I had to buy another ticket on American because the delay would have made me miss my connection. I was going to a wedding and would have missed it."
Cons: "The seats were horrible and in flight entertainment should be available."
Pros: "Flights went fine."
Cons: "I will never choose to fly Frontier again. This was my first and last time. There is a fee for everything which makes the cost of flying with them significantly higher than quoted. I couldn't believe that you have to use a credit card to get a bottle of water or a small snack. If you don't check their website you can pay double to check in bags when you arrive. Not at all consumer friendly."
Pros: "The price."
Cons: "The space"
Cons: "I was sitting near the front, (row 5) and wanted a cup of coffee. The stewardess served the seats in front of me total of 3 cups of coffee. When she got to me, she said there was not any more coffee available!!! So... why do you make less than one pot of coffee on each of your flights? This was really weird!"
Cons: "Customer service counter in Seattle open very late"
Pros: "I really appreciated the free checked bags. That helped me out a lot on my trip. Thank you, Frontier!"
Pros: "There was a 5 hour delay from Chicago to LAX with zero communication on reasons for delays or expected travel time. The only thing offered for apologies was a credit to a new flight with Frontier. Won't happen as I won't fly with them again."
Pros: "j wait 1 hour 30 minutes to talk customer service on ghe phone no one answer the phone."
Cons: "Frontier nickels and dimes you until you realize that you would have been better off paying more for a legitimate airline. We also took off more than 3 hours late and had our gate changed twice and no explanation was ever given for the delay."
Cons: "I wish the seats were able to recline for comfort. Other than that I really enjoyed my flight."
Cons: "no room, no food. the "a la carte" concept is awful. Would rather pay $300 more for Delta."
Pros: "The crew was nice, flight on time and fine."
Cons: "I don't like the fact that you do not recycle, yet you provide goods that are just placed in landfills and will take hundreds of years to decompose. The airports recycle, is it that difficult to make that happen for Frontier? The hundreds of plastic cups, plastic bottles, cans, etc. etc. is mind blowing and is something I pay attention to. I actually took my item back to the airport instead of giving to the crew at the end so I could place the item in the recycle bin in the airport after asking your crew if there was recycling. They said there was no recycling. I also picked up a plastic bottle from another seat on the way out to help clean up since I knew you guys would throw it out anyway. Thanks for considering being more sustainable, eco-friendly, and for thinking about my comment seriously to minimize your airplane's environmental impact. I will pay attention and voice my concerns elsewhere as well - recycling shouldn't have to be done by the consumer, the businesses need to step up and make it happen."
Pros: "Left on time arrived early can not beat that. Security was Very Good. Crew on plane was also very attentive. Great trip coming and going. Pat Flaherty"
Cons: "Had zero problems. NONE."
Cons: "Very delayed leaving, delayed returning, and took 1-2 hours to get bags. So bad that random airport employees were apologizing on behalf of frontier."
Pros: "All the employees were very friendly. Plane was clean."
Cons: "I was surprised that no bags were included and there were no complimentary snacks. I understand that those things are excluded to cut ticket prices, but by the time I paid for bags on both flights, I paid as much as I would have for a larger airline."
Pros: "I dont know"
Cons: "Late getting out, upcharge for everything and anything. Cramped quarters"
Pros: "Trip to SF was good moderate crowding, but it was a red eye."
Cons: "Return trip was miserable. They had 4-5 babies crying the whole way. We were crammed in the plane like sardines."
Pros: "It's cheap, easy boarding, and really friendly crew."
Cons: "Ummm it's cheap. No leg room, can't tilt seats back, charges for everything now. I really used to like frontier but now they charge for even using the bathroom! (J/k they don't but it feels like they do) I doubt I'll be flying them again unless they go back to the way they used to run things."
Cons: "Had 1- carry on and they charged 45.00 at the gate to check no mention prior"
Pros: "Crew was efficient and friendly."
Cons: "The gentleman flight attendant was more difficult to understand over the speaker than the ladies."
Pros: "Flight was very cheap."
Cons: "Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events."
Cons: "I had a real problem with the prices for a "carry-on." The staff at the gate kept giving us different prices for our bags. I asked why a back pack that is twice the size of my brother-n-laws "carry-on" is free. They explained the "carry-on" had wheels and the back pack is a personal item like a purse. What??? Definition from Oxford dictionary, Carry-on: (of a bag or suitcase) suitable for taking onto an air craft as handheld luggage. I asked to speak to a manager and Nicole, the lead, very rudely explained if we didn't pay the fee we wouldn't be able to board the plane. My sister paid over $700 for round trip tickets for 2 people and was told she wouldn't be able to board the plane if she didn't pay for a small suitcase that had wheels. Luckily my sister went online to pay the "carry-on" fee. Online the fee was only $30 instead of the $60 fee your Frontier representative threatened my sister with. It was unbelievable. I will NEVER fly Frontier again."
Pros: "The crew was nice and the flight was smooth. Can't complain too much about the price, although they try to nickle and dime you for everything (charging you for carry on bags)"
Cons: "They really cram you in there. I'm 6'-1" and basically couldn't move my legs. This is definitely a no-frills airline with no entertainment, power outlets, mediocre snacks, and then they give you a five minute sales pitch about their credit card."
"My flight was supposed to leave at around 8pm and was delayed until around midnight 2 nights in a row and finally cancelled… the third evening it was delayed until around 10:30 and we finally were able to fly out. The single worst flying experience I’ve ever had. They did refund me for my flight but this was the absolute worst customer service I have ever had. I will NEVER fly Spirit Airlines again!"
"No space m, one of the passengers or crew stole my glasses that fell during the flight, I asked the gate attendant to please go in and get them as soon as I got off , she didn’t go in for 10 mins giving some time for these 300$ glasses to go missing. I won’t fly spirit again unless I can help it."
"Terrible way of bag checking in. 40lb bag limit is a bad business model for travelers when 50 was from another carrier. 2 lines to pay for excess weight. Long line to pay for it. No guidance from staff as to direct ppl in different loading zones to not block the lanes when boarding."
"This was my first flight on Spirit Airlines and I was a little leary and had low expectations. . . however, I was pleasantly surprised! The crew was very pleasant and cheerful! Seats were perfect and we took off on time and landed 15 mins early!! It was a fairly short flight <2. There was no entertainment and snacks were available for purchase! The price for the flight was great, it exceeded my expectations and I will definitely fly SA again!!"
"Weight allowed for check in and the charges for carry on and check in bags should align with other carriers"
"We really like traveling with Spirit, staff is very friendly and make you feel very confortable"
"They changed the gate 30 minutes before board - the new gate was very far away. The boarding was late 45 minutes. People were waiting standing because they didn’t even tell everyone what to do, what time they would start… it was a mess. Plane seats very very very uncomfortable."
"This was a terrible experience as a first time spirit traveler. The flight was delayed for 5 hours and the agents did not verbally communicate with anyone regarding the delays. Last minute gate change was provided 15 minutes prior to boarding to only have us wait until 5:30 to board the flight. Complimentary snack and drinks could have been provided for the extreme inconvenience. I will never fly spirit again."
Pros: "Samoyed better"
Cons: "Is good is passibol"
Cons: "The flight was packed . CDC guidelines were not followed"
Cons: "No it was fine!"
Pros: "I didn’t like anything besides me landing spirit needs to update"
Cons: "Customer service terrible i missed a flight because of an accident they charged me instead of just giving a courtesy for the first time as a long time customer , charging for everything which is fine but a water should be free , seats extremely small they need to update their planes"
Pros: "Crew and boarding"
Cons: "Bigger seats"
Cons: "The flight was maybe a third full. I got a window seat The middle seat and isle seat next to me became occupied by 2 extremely obese passengers. We are in a pandemic! The person next to me was partially in my seat. So much for following the COVID 19 guidelines"
Pros: "I loved my experience with Spirit, very fast and the flight attendant wore very sweet."
Cons: "Honestly I don’t have any negative thing to say. Thank you for being great :)"
Cons: "I got a delayed email and they took off at regular time so I never got on flight. Terrible customer service period!"
Pros: "Yes !!! They change my seats for take my family closer..."
Cons: "I think the fly is with much people. One seat in the middle with no body is better in this time for Security COVID."
Pros: "crew was very rude and unprofessional. Flight was delayed due to maintenance. We were boarded the plane then de-boarded us for maintenance. then changed plane and delayed more. Then captain changed and delayed even more. No food or drink was offered. Asked for money to buy food or even drinks after making us wait. I was asked to push my elderly family member on wheelchair when asked for help during gate change. I was told to push my own family and i might miss this flight if I wait for help. never apologized for the behavior."
Cons: "crews needs to be trained well. need to know or have knowledge about customer service."
Cons: "Not to be delayed for an hour and it being announced 10 min before boarding"
Pros: "Excruciating- so uncomfortable- as a commercial designer;whoever makes the decision on the chairs needs to sit in them for 5 hours; they would then have made a different choice"
Cons: "Wee were delayed 2 hours."
Cons: "The flight attendant on the red eye was talking and laughing the whole time. Very rude, inconsiderate, and unprofessional. Seats are very uncomfortable."
Cons: "You get what you pay for. Spirit airlines delayed the flight first due to weather, they ran out of de-icing fuel, then next due to a disruptive woman. Spirit airlines didn’t keep us very informed. They kept saying we would wait a lot less time than we actually did. They did nothing to comp anyone not even give passengers complementary drinks. We sat on the plane for a total of 5 hours and ended up missing an entire day of our quick 48 hour getaway. We had to deboard twice and were lied to several times. I understand weather can be an excuse but how Spirit handled the situation was absurd and should how they don’t care about their customers at all. To top it all off, the seats are curved in the most uncomfortable way so sitting in them for so long made my body achy. Never again Spirit"
Cons: "Spirit sucks"
Pros: "Absolutely nothing, I will never book spirit. First I was told that my bag was too big to board plane, fine. Giving that I was here one hour before departure, no one had the common sense to expedite my baggage check in so that I wouldn’t miss my flight that was also a non refundable ticket. No one cared that I lost a ticket to make it worst they wanted to charge me $150 for the next flight. I said forget and took my money else where it was appreciative even if it meant paying more, customer service is a big issue for, never fly spirit again anything but that. Delta was great"
Pros: "I liked nothing. If I could give them 0 to negative stars, I would."
Cons: "The employee was rude. We waited in line (not moving) for 1 hour and change. They cancelled every single one of their flights to Florida. Their next available flight was for Wednesday, August 7th. We asked if their were any other flights going to FLL and she said she couldn't help us with that. She said we would have to go upstairs and check for ourselves. We asked for the manager and she's said "she's on her way". A man came and told us that whatever was under Spirit Airlines was the only thing we can refund to you. My brother asked the lady "I thought you said the manager was a she". The lady goes "we have two". My brother goes "well, can we speak to her?" and the lady, in a very rude tone goes, "well do you want to hear the same thing twice?" The only reason we argued back was because that lady was extremely disgusting to us. The lady claimed we got an email sent out to us saying our flight was cancelled and it was not. We showed her our phones too. She said "how do I know that you're not lying about the email?" Anyways, we got refunded on our tickets but the reason we were going was for a game the next day (Aug 5). Those tickets are nonrefunable and Spirit Airlines is responsible for that because this was caused by them. We also rented a car for the days we were going to be there, which I also think they're responsible for. The game tickets were $65 each and it was 4 of us. The car rental was $97. All that money went down the drain because Spirit Airlines cancelled all of their flights. I emailed the car rental place and we couldn't get refunded and the guy said that it's the airlines fault for cancelling the flight and they should pay for everything. I will definitely not recommend this airline to anyone. Moral of the story, SPIRIT AIRLINES IS RESPONSIBLE FOR EVERYTHING! Soon, this Airline will be out of business. Flight info : Flight #525 EWR > FLL / August 4, 2017."
Cons: "The staff weren't professional.they did a horrible job in letting us know what we can carry on to the plane and what we couldn't. We ended up having to pay more"
Pros: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."
Cons: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."
Pros: "Ticket prices were reasonable."
Cons: "The airlines weight limit on checked bags (which already cost the same as the ticket) is 40 lbs. anything 40-50 is an additional 30, and beyond 50 lbs is another $50. We tried 'saving' money for our trip by combining two adults luggage for a week into one checked bag instead of paying $39 a piece for a carry on. We were at 41 lbs leaving so in addition to the $41 for the checked luggage we had to pay the additional $30. On the way back, because we had purchased items on vacation and were only allowed two small personal items, we were over the 50 lb mark by 2 lbs and had to pay 55 to get our things on the flight. Don't waste your time with this airline if you want to take anything with you on your vacation."
Cons: "I know there a lot of things that can not be fixed by an airplane such as delays or weather issues but when a flight attendant openly states that they turned up the air for one person at the front of the plane but the rest of the plane is uncomfortable freezing this is something that could be adjusted. Very uncomfortable flight that was compounded by sitting on the runway for over an hour an a half after landing due to a gate not being available. Every time I fly spirit I say never again but this time I will pay more for comfort!!"
Cons: "Second flight I booked with them, both were delayed. The second one was supposed to leave at 10 AM I received an email at around 8AM that the flight was delayed until 2 PM. They said I had to still be there an hour before the original scheduled flight time? I asked when I was actually able to get someone on the phone, why do I need to sit in the airport for 5 Hours? After being very persistent I was told that sometimes Spirit doesn't have gates available, so they want you to sit there and if they happen to get a gate before 2PM they will board and leave. This may work for some but not me. I won't be flying Spirit again."
Cons: "First of all I have never been charged for my carry-on by any other airline, so that was my first big complaint. Not to mention that a charge of $59 for a carry-on is outrageous, especially when they for some reason charge less to check the bag! Second they are the worst on updating you on any changes to your flight whether it was the time or gate location. My flight on the way to Florida was delayed for four hours, and on my return flight they did not help me check in which caused me to miss my initial return flight and almost had the nerve to charge me a fee to book the flight for the next day. The managerial staff is rude and unhelpful, and if it wasn't for the help one good hearted staff member at the counter I'd still be stuck in Florida. Oh and again they changed my gate on the way to FL and on the way back MULTIPLE times! As a matter of fact, I was not told about my gate change for my return flight until the aircraft was about half way boarded! As far as the aircraft itself, the seats are uncomfortable and they even charge you for water. This was the worst flying experience of my life and will never fly this airline again! I hope Spirit goes bankrupt!"
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "I got there"
Cons: "Everything else"
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "Nothing... I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. Overall, I was unhappy with the experience. I would not recommend the airline or fly Spirit again. Unless it was an emergency."
Cons: "I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. The $9 club is really not that much of a discount when you are paying for everything like seat selections and carry ons. If the airline is going to charge for everything, then at least the hand out of water, coffee or a simple bag of buts or chips should be avail for FREE. I also couldn't believe there was NO WIFI not even avail for purchase. Its 2017 - come on. The seats are so uncomfortable also....stiff and hard. Not even support for your head or back."
Pros: "flight was cancelled, next available was delayed due to weather which I understand is not controllable. Was able to book a flight on another airline and was more than halfway home when the Spirit flight took off"
Cons: "Inaccurate information from email alerts stating flight was delayed when it was cancelled. Paying to have an assigned seat is ridiculous! If I buy more than 1 ticket at a time please figure out how to program the seat assigments so everyone sits together. I understand charging a fee for first class, business, class, exit row, ETC. but come on the seats didn't even recline. The personnel were all polite but that doesn't help when the information from them is wrong. I don't care how big a smile you give me or how many times you say I'm sorry."
Pros: "The crew were friendly."
Cons: "The airline emailed customers that the flight was delayed by almost two hours. We arrived 1 hour 45 min before the new departure. The website still said the delayed time. When we were trying to check in the service desk told us the plane was being boarded and the delay was no longer needed. We had to take later flight and the girl joked that "at least we weren't as bad as united airlines because they dragged someone off." Terrible experience. There is definitely a reason it's a budget airline. Will never fly with them as long as I live."
Pros: "Spirit airlines was undoubtedly the worst airline I have ever experienced, and I will not be flying with them again."
Cons: "Customer service was nonexistent and the staff seemed to have no idea what they we're doing."
Pros: "The crew was pleasant"
Cons: "The seat was extremely uncomfortable. The seat itself was so small it did not accommodate the length of my legs to the knee. I felt like I was going to slide out of my seat. There was no leg room. I am only 5 feet, 2 inches tall and I felt cramped and uncomfortable. I was in the middle seat and could not sit comfortably without touching the stranger who sat next to me. I don't expect first class leg room but I have never been as uncomfortable on any other airline. Lastly, my luggage did not make it on to my flight so I left the airport without it. My bad was delivered to my house, but it took 32 hours to arrive, arriving at my house at 9:30 PM on the following day."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Cons: "Out flight was cancelled due to poor weather in Newark. Spirit wasn't at fault for the bad weather, but they left us high and dry in the aftermath. They gave us no help or information how to rebook, and chaos broke out as a couple hundred confused passengers scrambled to find temporary accommodations. My family ended up staying overnight in the Orlando Hyatt airport hotel, and booking a flight the next day at expensive last-minute rates. We ended up paying $340 for the hotel, and $2500 for the flights, for a total additional expense of $2840.Because Spirit refunded us $1200 for the cancelled flights, we ended up losing "only" $1640 to get home, with no help from Spirit to mitigate our loss or even to advise us what to do. This is not how an airline, even a low-cost airline, should treat its passengers. I heard many passengers, in the scrum of confusion after the cancellation, vowing that they'd never fly Spirit again, and it's hard to argue with them."
Pros: "The flight crew was nice. Not their fault they have to push to sell everything on the flight. Very uncomfortable. They were pushing from credit cards to expensive food and drinks ($3 sodas). I bough ticket thru another site and nowhere it asked to pay $50 for carry on? I paid when I got to the airport. The sears very tight and uncomfortable. Seats to recline back and if your sleepy forget it, you will never get comfortable unless you pay to get a window seat. The price you pay will be the same as competitor flights at the end after you pay -To check in your carry-on ($55) or luggage ($50). -Pay to choose your seats or they will chose random for free. -pay to buy snacks or soft drinks -they push you credit cards (really) Not with it."
Pros: "2 flight delays and then a cancellation. Wasted our Saturday at the airport. Then they can't rebook us until Tuesday-they did not demonstrate care. Here is your $ back for this leg of the flight-could not rid of us fast enough. Now we had to book last minute with another airline, paid crazy price for the one way trip and from the West Palm Beach airport around 40 miles away-had to get there on our own. Charge you for everything crazy $. The discounted advance price for a carry on bag is $45 each way. Assigned seats-we charge you for that too. The smallest seats, -0- recline matches their-0- cushioned seats, no drinks or snacks, no movie, not even music, not even water. No wonder there was a tiny tray. Going out of Newark was fine. Even arrived early and the employees were good. That was all. Spirit airlines-Never again!"
Pros: "Flight attendants on both flights were very nice."
Cons: "Shortcut security was not honored flying to fll. Was unaware of the so calley "bare fare". I paid almost $300 for my flight just to find out the night before that I had to pay an additional $142 for my seats and bags. Water wasn't even free! Flight was late departing but arrived On time. On the way home I got to the airport 2.5hrs early even though I checked in the night before just to be put in a long line because spirit appeared under staffed. The Spirit agent took our long coiled line and put us outside in a straight line...in the cold and rain! While in line, a Spirit passenger was visibly and audibly crying. A few other passengers including myself tried to help her. We informed a near by agent who also saw the crying woman and told us "it's not my job. She's not my concern." The lack of care and customer service was ridiculous. Not only will I never fly spirit again but I will encourage friends and family to boycott them as well."
Cons: "Getting our boarding pass to print was a nightmare. I kept getting password invalid. I was told I would be sent an e-mail to reset my password. NOT! made that request 6 times before I waited 30 minutes to get a rep on the phone. Was told I had to sign up to be a Free Spirit Member to get my boarding pass. No where does it say that that is what you had to do . The rep asked if I had booked through them? I told I booked through Kayak and he gave me attitude. Kind of huffed and I thought he mumbled "you get what you pay for" So I signed up and got our boarding pass. Coming back AGAIN we couldn't get our boarding pass. The rep at Cabana Bay got a Spirit rep on the phone I told her I was a Free Spirit Member and I gave her my member # and she me told I didn't exist in the system, but she would send me an e-mail to change my password Of course that didn't come through. I put Sara, from the front desk, back on the phone and between her and the rep we got our boarding pass. We started our vacation upset and aggregated. Ended it the same way."
Pros: "There was nothing about this experience that was handled well or in any way comfortable."
Cons: "First of all, the flight was delayed by more than 4 hours. Had I been notified of this, I wouldn't have had to get up at 3:30 AM to get to the airport in time. I signed up for the email notifications and am a Free Spirit member- none came. Second of all, the airport was in complete chaos. In fairness, there had been a shooting in terminal 2 the day before, but there was no organization, no one to ask about which line to stand in, etc.. A couple of employees with megaphones would have gone a long way. Third of all, the gate agent boarding the plane was the definition of rudeness and snarkiness. Fourth of all, while boarding the plane, and elderly man became unresponsive and had to be wheeled off the plane. Again, total chaos, no announcements. The man fell out of the wheelchair and expired on the jet bridge- ok, beyond Spirit's control, but the way the gate agent and flight attendants handled this was disgraceful. Fifth of all, we all had to disembark, then line up to board again, then they cancelled out flight. 6th- we were instructed to exit the terminal and rebook at the front desk. People ran like the starting gun had shot at the olympics. When I exited the terminal, we were met with a wall of people- total chaos- no one directing traffic- agents yelling at us- we were finally directed to line up outside in the hot sun (wearing black winter clothes) and proceeded to wait for over 4 hours. I didn't even get close to the desk- I booked a return flight on American for $430 out of Miami because people who were able to reach Spirit via phone (I was on hold for over 2 hours before my phone died) were saying they couldn't get us back to NYC until next week. I have tried unsuccessfully to reach Spirit to refund the money for my carry on bag."
Airlines flying from Burbank to Newark Liberty Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Burbank to Newark Liberty Airport
Masks required on board, masks provided on flights from Burbank to Newark Liberty Airport
Social distancing seating
Middle seats unavailable to book on flights from Burbank to Newark Liberty Airport
Testing for antibodies, testing for symptoms for flights from Burbank to Newark Liberty Airport
Waiving of change fees. Search flexible flights from Burbank to Newark Liberty Airport