Healthier snack options in first class. Offer fruits, proteins, etc
Gate agent and flight crew were amazing! Only issue was landing and waiting on the run way for 30 mins to deplane.
Potatoes were not cooked in the pork potato meal. Flight attendants were great in first class.
Employees are always helpful and professional. The flight was 30 minutes delayed but everything else went seemlessly.
I would love it if Alaska Airlines brought back the complimentary beverage service on short flights
Previously there were complimentary beverages served on short flights with Alaska Airlines. It was a very nice amenity and would love it if Alaska Airlines brought back that service!!
The flight was delayed by over an hour with no explanation.
My experience with Alaska Airlines was great! Crew are always friendly and attentive. Alaska Airlines goes out of their way to make guest feel appreciated.
My issue is not with Alaska for but with the travel agency. The fact that i can't change my flight online, means that using you as a travel agency is a net negative. I only do it because I am forced to, but I am not happy about it.
The plane was delayed almost 3 hours. I had a first class seat and there was no food loaded due to the late night departure (no nuts, not meal and no cookie), and the first class bathroom was out of order. Truly a disappointment all around.
American Airlines put the food on the wrong plane which had already taken off by the time we took off so we had no food on the plane.
With weather and severe delays it was disappointing we didn't receive any compensation for the 5 hour delay. Not even a food voucher.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Old dirty plane but great lie flat seats in business class
The big challenge here was that the inbound flight was delayed, THEN, the aircraft was deemed in need of service, so we had to deplane after being a few minutes away from departure, THEN we had to switch terminals, where another plane in our gate had maintenance issues so we had to change gates again. I am a regular flyer (not on American) so I understand these things happen. The crew was great. The pilot in particular was gracious and understanding and stayed with the passengers the whole time to answer questions and give updates - that was impressive. But the flight was massively delayed as a result, and today I really wanted to be home in time. Sigh The flight was otherwise great.
No ground air conditioner for the plane. Very hot and humid prior to take off which was an uncomfortable period of time.
Aa cancelled my flight where I was in first class seat 4B. They auto rebooked me on another flight, did not give me a seat assignment until at the gate. Where I got seat 29f, for a 4 hr flight. No accommodation at all for my first class ticket. Left 3 hrs late as well.
Delayed flight due to maintenance and I have had multiple delayed flights due to maintenance in the last month plus
Movies on my phone are great. It would be nice to have a gluten free snack option.
Liked that it was on time. Staff professional and friendly.
