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Top 5 airlines serving from California to Arizona
Scores according to KAYAK customer reviews
Cons: "They lost my luggage and caught us at Newark airport for around 2 hours and did not pay back. They gave us a cheap coupon with limited duration. Plus, they broke my luggage and never paid back."
Pros: "- Good service once we were on the plane - Free wifi for texting - Inexpensive since Southwest got more pricey"
Cons: "- Flight was an hour late - instead of being honest about the delay it was like "Just another 15 min... we'll be ready to board shortly..." - The gate was SO FAR from the plane. We were in the shuttle bus for like, 10 minutes. WTF?"
Pros: "We arrive safe"
Cons: "We arrive safeThe staff spend a good part of the time chopping it up with themselves in the back and just before they landed they rushed through the aisle to pick up trash and they were so rude"
Cons: "The flight boarded on time but sat at gate for over 1/2 hr, before taking off, then arrived at LAX and waited another 15 or so minutes to dock at gate. Several people with a connection were very upset and it was an unpleasant experience. Also while up in the air, it took over an hour for seatbelt sign to go offf making it hard to wait for bathroom."
Pros: "Courteous crew, quick boarding and roght time flight"
Cons: "No free snacks for a six jour flight. Restrooms were too small."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "In the SF airport, your crew accepted me to pay for $25 for putting my suitcase into the plane. But then, she mentioned that the flight was delayed and there was no way that I can made my connection from LA to Indianaplis. So I was given a boarding pass with my suitcase ($25 paid) only to LA. The front desk asked me to try other ways when I arrived LA to see what can be done. When I entered into the gate, your CS changed my flight to UA after I have presented my case. However, I had to pull the suitcase out from Alaska, paid another $25 to United and started the trip all over again. All the while, your crews expected me (an alien from Asia) that I should have known every thing get it through, or to claim my suitcase charges. I am really disappointed for the lack of understanding. To you, it may be something happened so common everyday. To me, I was totally lost to handle this."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "It was a hour late taking off so that’s always a pain but other wise it was okay."
Cons: "Food/ beverage service was bad."
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Pros: "Comfortable seating and fast boarding."
Cons: "It take the plane a really long time to get to the gate. I understand flight sometimes get delay but we landed at 8:04 and didn’t get to the gate/existing until 8:40. I wish the flight crew kinda inform us that we might get to the gate a little later due to etc, but nothing was announced and the crew seem a bit annoyed with the situation as well. Well atleast one flight attendant in particular."
Pros: "On time"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "The inflight entertainment and the service."
Cons: "Nothing to complain! Even though flight was delayed and we hovered over LA for 30mins and the pilot had trouble finding a spot to park, i still had a great relaxing snooze!!"
Cons: "Slowest boarding process of my 3 Alaska flights today"
Pros: "All good with Alaska and Virgin America"
Pros: "Free movies, clean seats, friendly staff"
Pros: "Friendly and helpful staff"
Cons: "When we were birding they were meeting people board ahead of other based on whether they were wearing SF Giants wear or not. Choice in sports team should not effect the flight. It was discriminatory."
Pros: "Flight was easy boarding, took off on time, landed on time"
Cons: "Was nervous regarding the announcement they made before the flight. Everyone was to stay in their assigned seat due to the lack of people on the flight. They needed to balance off the plane. We were afraid to get up and walk around. Wasn't happy about being placed in the back of the plane because it was so LOUD."
Pros: "The crew was good."
Cons: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."
Pros: "Very quick and easy boarding system. And, very friendly flight crew."
Cons: "The flight was booked through Alaska Airlines, but facilitated through Sky West. At SFO, Alaska runs out of terminal 2, but Sky West out of the international terminal. I went through security at terminal 2, only to find out that I needed to leave security, get on the tram and return to the international terminal."
Pros: "First time to Cabo Mexico - this flight was like a party bus! The crowd was bit young and loud but the crew handled them well. Everyone had a good time on the way there!"
Pros: "The staff was polite and helpful."
Cons: "Some mechanical issues delayed the flight. we had to board from a ramp/walk way. Not sure how much of any of it was within their control."
Pros: "Professional and friendly staff, clean plan, excellent service"
Cons: "Plane was late"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "The crew was friendly. They tried to be funny"
Cons: "Didn't offer us any compensation, even if it were just some snacks or something. I guess the budget is that tight"
Pros: "Smooth flight lovely flight attendant"
Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."
Pros: "Always the best service"
Pros: "Wine flys free is amazing!!!"
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Pros: "They did what their jobs required. They were never rude. If they were they would be talked to. They did what they were suppose to do. What else can I say? It was only an hr flight. I hour flight Jeez!!!"
Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"
Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "The pilot introduced himself and kept us updated on the weather and turbulent."
Cons: "no complains"
Cons: "Lack of help with information on transfer between terminals at Seattle/Tacoma"
Cons: "crew delay alaska has not compensated yet please help"
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Pros: "Quiet plane. Crew was genuine, and interested. Trip was on time. These simple services, done with a smile exceeded my expectations, which is sad but deeply appreciated."
Cons: "Seats are too small. I am 6'6" and there is not enough legroom. I don't like paying extra for baggage, and pretzels are not food."
Pros: "Professional, fast, no frills. The flight from sea tac to Calgary was less than half full. If I could have paid $75 dollars less for each ticket I would have bought two more tickets for my kids even though we were only staying the weekend from sfo to Yyc. Would you guys consider a multi ticket discount? Buy three get one free? Or buy three or more get one at fifty percent off? That way more people could travel and fill up the seats and split the cost."
Cons: "Long trip!"
Cons: "Typically when you fly to Mexico the airline provides paper work you need when land. Alaska ran out but said the forms would be at the gate. They ran out there too! By the time we got our forms other planes had landed and it added 2 hours getting through customs."
Pros: "Early arrival!"
Cons: "My tray table wasn’t clean. Why is there an Entertainment category to rate when there was no entertainment on board?"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Cons: "They lost my luggage & made me miss my connecting flight"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "Food and service was amazing."
Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"
Pros: "Everything on time which lead to a stress free flight and travel. Great flight crew and smooth flying. Great communication from the captain. Also wasn't expecting to be fed on the LAX-NYC flight!! Nice touch made me think of how it used to be."
Cons: "Cramped seats."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Cons: "No space."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "What they offer is OK."
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "food was surprisingly good."
Cons: "the flatbed seat is very narrow and not comfortable. The crew took a long time to remove plates after the meal was eaten."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."
Pros: "Timing and Service"
Cons: "Space between seats too reduced"
Cons: "Small plane don't do well with turbulence"
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"
Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"
Pros: "My flight was on time and I was constantly notified what was going on with my flight"
Cons: "There's not much to do on the flight but oh well"
Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."
Pros: "Airline was very accommodating, serving drinks multiple times in the 5 hour flight. Entertainment was packed with great selection of movies and shows, games, etc. Overall satisfied."
Pros: "This flight was very smooth sailing, and I loved the fact I had an option to watch a movie, and the crew were very nice."
Pros: "The flight got us from LAX to SLC"
Cons: "I bought my ticket in October, checked in yesterday and when I got to my gate was told I didn't have an assigned seat!!? This was totally unacceptable, I was told I didn't select a seat on the seat selection screen and that I was now on standby. I specifically remember the seat selection screen being extremely misleading and thought that I had selected seats when in fact I didn't according to Delta. Maybe instead of focusing your website on getting customers to upgrade their seats you should focus on getting them a seat first. Secondly make sure tickets can't be purchased unless a seat is assigned first. Who would want to buy standby tickets 3 months in advance? I'm guessing not many people."
Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"
Cons: "Delayed as always, time it was a 2 hour delay. The worse airline I've flown on."
Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"
Pros: "Flight attends are very friendly."
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Pros: "Amazing Crew"
Pros: "great trip and crew"
Pros: "Would fly again- irritated at how does a flight manage to get overbooked"
Cons: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Pros: "Friendly crews"
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Cons: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Pros: "Nice people to fly with"
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Ct for. R"
Pros: "Great crew!"
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Pros: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
Cons: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
Cons: "all flights delayed"
Pros: "efficient, courteous staff"
Pros: "Crew was nice including those helping with boarding."
Cons: "Difficult to recline chair. Limited snack options. Landing was a bit rough."
Cons: "This flight was added as they cancelled my flight directly to London then they dropped this flight and had just Phoenix to Lindon! It took many calls, one with over an hour wait, where were told different stories and expectations. I did not receive an actual ticket until the very morning if this flight!! It was very stressful!"
Pros: "My flight was delayed and this is the second time Emerican airline will not give us at least food vouchers to help us out. The receptionist act careless about your situation, I'm still Stuck in Phili where I wa supposed to meet my connection flight, I had to spent the night at the airport!!! American air line is know for this type of dilemma, I will never again fly with American again. I just don't understand how they are not liable for anything at all!!!"
Pros: "Short smooth flight, perfect landing, isle seat in the exit row was very nice for stretching out legs"
Cons: "Charging $25/checked bag...not so cool. Will check other airlines before booking with American Airlines again. Additionally, setting for 15 minutes waiting for the ground crew to extend the ramp for disembarking the plane in AZ could have been better but manageable."
Cons: "The fact that the flight was delayed and we would have missed our connecting flight to BOS. The next flight out was the following day. We took it upon ourselves to get re-booked on United Airlines. The American travel agent was pleasant but we would have been out of luck if we weren't proactive and frequent travelers trying every flight option available. Finally, after over an hour on the phone we resolved the issue through another carrier."
Cons: "Nearly being bumped off the flight. A tight, uncomfortable seating space."
Pros: "Flight was fine."
Cons: "Flight was delayed by 3.5 hours. No reason was given."
Pros: "Loved the scanning boarding pass !!! And the constant email updates .. Plane was one hour late"
Pros: "It wasn't as terrible as the 1st leg of the return flight"
Cons: "Bad enough the long part of my trip ove seas had no wifi but then the 4 hour domestic flight did not have it either. I had planned to put my flight time to good use and catch up on work so i did not go back to a mountain of work but that never happened. Also, I've never been to an airport where you exit the boarding doors in the terminal then head down stairs to the tarmac to board a bus that make a complete lap of the terminal going near every AA plane obviously trying to figure out which one they need to drop us off at. If can get this close to losing people I now understand how luggage gets lost so often."
Cons: "Ear headphone jack would not turn down, you could hear the show from three seats away and the flight attendant was rude when I asked her for some different headphone to see if it would help. She acted like I was stupid and said "well did you turn it down?" Of course I tried that. I was very taken back by how she acted."
Pros: "Well the captain got us there in 4 hours instead of 4 hours and 40 minutes."
Cons: "Level of comfort was terrible"
Pros: "Everything in SJC was great."
Cons: "When we arrived at LAX we had to take an American Eagle shuttle to the terminal for bags, connections etc. The lady who was telling us which shuttle bus to line up for was extremely rude, yelling like we were all stupid and had a major attitude. Welcome to LA!"
Cons: "Our plane ended up being delayed in Hermosillo for 2+ hours which caused us to miss our connections in Phoenix. The Mexican military gave American a very precise window in which they needed to take off from Hermosillo by, because of planned military maneuvers. The plan arrived on time but we missed our take-off window by 8 minutes. The ground crew and flt. crew showed no sense of urgency in getting the plane prepared to take off, the boarding of the plan etc. We could have easily taken off within the allotted window, except there was no sense of urgency or advance notice to any of the passengers. American in Phoenix made no attempt to accommodate us and we ended up having to buy tickets on Southwest in order to get home. Overall, a terrible experience."
Pros: "The gate attendants were professional and the flight attendants were very good. The flight itself was fine."
Cons: "i had my boarding pass and chose my seat some time ago, in row 4. When I checked in, the AA representative switched my boarding card and I was told that my seat was no longer available. When I got to the gate, I spoke to the gate attendant. There were several people also speaking to them about their seats. I did not have a seat assigned to my boarding pass, so I stood until the entire plane boarded and the gate attendants could sort things out. In the end, I was given a seat at the back of the plane, even though booked my seat some time ago and am a Sapphire member. When I boarded, there was no room for my carry-on luggage. The flight attendant already understood what happened. She immediately took my bag, and found a space at the front of the airplane. This is the second disappointing flight in a row in 2 weeks I have had with AA. I'm not sure if it's just bad luck, or has something to do with the company. I had flown with U.S. Airways for years and never experienced any major issues."
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Entire crew members, food, hospitality & aircraft !!"
Cons: "I couldn’t get my aisle seat & missing my Hindi movies.."
Pros: "Staff always amazing."
Cons: "Everything was good overall."
Pros: "Attendants only came by 3 times. Once with food right away. The twice more with water right at the end. Would have preferred more attention."
Pros: "Boarding was quick and easy. Seats were comfy and roomy."
Cons: "There was only pay entertainment so that is why the low rating."
Pros: "Everything except food"
Pros: "I love having only 2 seats on each side."
Cons: "We boarded the same time as another flight. we used the same gate door, announcements were being made by both gate attendants and 1 mistakenly used our flight information. There were several passengers who were confused! Maybe it's an LAX issue?"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Pros: "The air craft seems kinda new and I enjoy staying at my seat watching movies. Generally speaking UA is not great service of all kinds of categories( service, food, and baggage service), but this time wasn’t that bad than I used before."
Cons: "The food became better but still the plate didn’t look a great meal. Personally I need more vegetables."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Pros: "As a tall american person i loved the amount of leg room and the bathrooms had a good amount of room in them."
Cons: "The seats where a little hard on your back"
Pros: "Movies galore. Pleasant attendants."
Cons: "Crying babies"
Pros: "The food"
Cons: "Pay for headphones"
Cons: "I landed in Terminal 5 at LAX, so I walked 20 minutes to the International Terminal and waited in line at the Austrian Airlines counter for 45 minutes. When my turn came, I was told that Austrian does NOT fly to London. After a while, they figured out I was on a Unites flight, so I had to walk to terminal 7 (about 25 minutes) to check in with United. If this is a United flight, why is it called Austrian Airlines? Very frustrating and confusing to me and to Austrian Airlines!!!"
Pros: "Professionalism and kindness"
Cons: "I'm 6'1" . The seats are too small for long flights."
Pros: "It was quick all around."
Pros: "Spacious enough (for economy), decent food, no delays in boarding or in schedule"
Cons: "I was surprised at the rudeness of the female staff towards people who didn't understand her the first time she said something. Obvious looks of anger and condescending tones towards those people spoke to poor customer service; however, one male staff was really friendly and fluent in Japanese. Very helpful"
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Cons: "no vegetarian óption for breakfast"
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service"
Cons: "All was good"
Cons: "Delayed flight bc of booking. Had to recount roster then had us deplane to rescan tickets."
Pros: "On time."
Cons: "Uncomfortable seats"
Pros: "I liked the ticket counter person who helped straighten things out. When I arrived"
Cons: "When I arrived st 3:30am I found out that the first leg my flight had changed. The ticket person convinced the person she spoke with on the phone to confirm the change and not make me call the 3rd artsy booker. Unfortunately, I lost the seats that I had paid extra money to book. Everyone wants to blame everyone else!"
Pros: "-Blue lighting and head space makes the plane feel more open. -Staff was patient considering the unfair backlash they were getting for the recent abuse of a United passenger. -Seats were well cushioned. -I arrived home to my family alive, unhurt, and safe."
Cons: "-2 hour delay (especially after I arrived 2 hours early) is unacceptable. -Overhead bins too low over our seats. We can't stand up straight at our seats making it very difficulty to get in and out of our seats. -Couldn't access entertainment on my Mac laptop. -Bathroom closets are too small. Floors in the bathroom were consistently wet because the sink is too small for people to wash their hands. -Two bathrooms for the majority of the passengers on the plane is just not enough and you know it. It's pretty uncivilized. It creates a line at the back of the plane covering at least 5 rows. Then, your aisles are too narrow. So we have to rub our bodies up against each other to let people squeeze through. -I think you guys could do better than one tiny bag of pretzel mix for a 5 hour flight. -Let's get upper management flying in economy across the country and see what they would change."
Cons: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."
Pros: "I'm very happy with the flight."
Pros: "Staff was nice. We had a very informative pilot. Liked that we had the option of watching TV for free."
Cons: "my screen and some others were not working. Snacks were not good."
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "I didn't get dragged of a flight due to overbooking. So that is always a positive."
Cons: "United needs to add more entertainment options to all of their flights. Virgin, JetBlue have done this. Why can't United? You have record profits, invest it in inflight experience."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."
Pros: "easy flight"
Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Pros: "Soon as I started the flight it seem like we were getting ready to land"
Cons: "It was a little packed"
Pros: "The plane was super crammed and I could barely even enjoy the ride or move freely."
Cons: "I didn't like the size of the plane and the size of the Seats"
Pros: "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Cons: "Waiting in line for over 3hours to change our flight they have 2 employees for the hall plain it make us very tired. Next time they should be more prepared"
Pros: "Price was great and flight crew was nice."
Cons: "the airplane is really old! Don't have any amenities."
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Pros: "There was a fairly entertaining TV show playing."
Cons: "The flight was only about half- full so when we boarded there were a lot of empty seats. In that situation been told before that we could change seats and spread out if we wanted to, but they didn't say anything. I was going to ask, but there were 2 flight attendants just leaning on seats & talking up until they announced to prepare for departure. Then during the flight when passing out snacks she handed me one and didn't even offer one for my husband sleeping next to me. She moved on the next row and was gone so quickly I didn't even have a chance to ask. When she came back around for drinks, I asked for 2 drinks (1 for me, and one for my husband still sleeping, in case he woke up), to which she responded, "I just won't open it then." She gave me just the can of soda, - no cup, no ice. So when my husband did wake up, he just drank it from the can. Oh, and it's a good thing my husband was sleeping for a portion of the flight because his monitor wasn't working."
Pros: "On time."
Pros: "Staff excellent"
Cons: "Everything else, space restrictive"
Pros: "It's always a mess. SFO should put more chairs on the main level at international boarding and have people sit up there until their boarding class is called. it's simply too tight at the actual gate to have everyone clamorous to get on the plane"
Cons: "Flying in general just sucks unless you're in business class."
Pros: "On schedule"
Cons: "No entertainment uncomfortable seats."
Pros: "Crew was very nice."
Cons: "Was late"
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "It gets you from point A to point B."
Cons: "By the time you add a bag, you can fly another airline. And if you're over 6', it's not worth it. I'm 6'4", and my knees touched the seat in front of me for the whole flight. Seats don't recline, so I couldn't adjust at all."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Pros: "seats were some what comfortable"
Cons: "did not like the fact that I had to pay extra for a seat when I already purchased a ticket"
Pros: "Getting off the plane."
Cons: "Frontier is all around archaic in a modern world."
Pros: "There's nothing bad about Frontier's service. Flights were on time, staff was courteous."
Cons: "BUT, they don't honor Global Entry or TSA Pre-Check, which is ridiculous! The ticketing agent told me "it's not in the budget." Had I known this ahead of time I wouldn't have purchased a ticket from Frontier. The security lines were incredibly long in Denver and this added a good 30 minutes to my passage through the airport."
Pros: "polite and friendly crew"
Cons: "Extra costs for seats, soda/drinks (not water) and carry on luggage on one flight from SFO to PHX I ordered a water, but it never came Same flight SFO to PHX was delayed 2 hours for unknown reason Seats were firm and trays were tiny"
Cons: "not able to take the carry on into the plane and paying 40$ to check it in."
Pros: "I didn't have to pay extra for my seat with extra leg room"
Cons: "There was confusion about my seat"
Cons: "Paying for my seat - paying for my coffee - paying for my luggage - not the bargain I thought it was - I could have easily taken another airline with more convenient departure and arrival spots and SAVED money!"
Cons: "The baggage fees are ridiculous. Your bags should never cost more than you (the customer). You try and check in online and they want to charge you more to pick a seat. The seats are tight. The tray table is the same size as my cell phone. (The smallest I have ever seen). Airtravel has reached an all time low with Frontier. I was glad my return flight was on SWA. SWA was cheaper fare, has better seats and a better table, and no baggage fee."
Pros: "Great staff. They were always smiling and very helpful."
Cons: "Tight seating on Frontier. The tray table is half the size as normal, so not even worth using."
Pros: "Arrived early"
Cons: "Had to pay for seating"
Cons: "There was an additional charge for everything! In total, my seat and bag cost more than the ticket. They were charging 2.99 for club soda."
Pros: "Crew was great"
Cons: "Small seating"
Pros: "Staff were friendly."
Cons: "The seats are very uncomfortable and cannot recline. I was unaware while booking that they would charge for the carry-on. What is worst is that carry-on was more expensive than checking in a bag. I now understand that it is a budget airline, however, once you include the fee for the carry-on/check-in bag it is no longer a good price for the flight."
Pros: "Cheap cheap cheap flights even with paying for a checked bag our total round trip for 2 people was less than $160. We knew frontier was a bare bones plane ride. We had no issues with everything. The seats were a little uncomfortable and the trays were about the size of a check book but other than that the flight was fine."
Pros: "Flight crew were nice."
Cons: "Seats are so uncomfortable in both airplanes I went on, there's no food given to you noy even complimentary peanuts or water . No entertainment at all? Did I mention that the seats were horrible and my back hurts now I'm never flying with Them again !"
Pros: "All good."
Pros: "Very efficient boarding process Comfortable seast. crew was friendly. Unfortunately, we had to sit in the plane for an hour waiting for it to be de-iced. I don't know whether front tier could have done anything to avoid that, but they did make up almost all the time and we landed hardly late."
Cons: "More announcements as to why we were so delayed we are sitting on the plane"
Pros: "Everything was good, no complaints"
Cons: "I attempted to contact the airline for over 12 hours and they had no customer support during winter storm flight cancellation. I guess you get what you pay for, so i would expect zero fare for future flights to go along with zero assistance from the airline."
Pros: "Flight was great, and t was on time! No complaints there!"
Cons: "Airfare was reasonable for a last minute flight. However we had to pay for seats, and carry on. So my reasonable airfare became expensive. Also, I wanted a bottle of water that was going to cost me. I never had to pay for water before on a flight!"
Cons: "The fare as advertised was misleading. I did not realize until after the flight was booked that I would have to pay an additional fee to select ANY seat. I would have much preferred that the basic seat price be included in the fare. While I anticipate baggage fees at this point, I was taken aback that carry-ons were more than checked luggage. As for the additional fee for a soda...is that really necessary? Not planning to fly Frontier in the future."
Cons: "I'm not happy that I wasn't notified in advance that there would be an added $40 per bag. When flying with other airlines usually one bag and carry on is included in the price. I am not happy that upon arival I was notified my one bag would be an extra $40. That should have been discussed before."
Pros: "The flights were on time and bordered quickly"
Cons: "Very little leg room and seats don't recline. Everything is very basic, no comfort features. The fee for a just a carry on item was surprisingly expensive!"
Pros: "The only thing I liked was getting to and from my destination safely."
Cons: "I didn't like getting delayed for over 2 hours. Especially when the frontier app said the flight was on time. Then I show up to the airport and find out the flight is delayed over two hours. Then when we finally get to board, we get taken off the plane for more of a delay!..almost 3 hrs in delays is horrible. Not to mention the hidden fees of a carry on?? Are you kidding me? I hope I never have to fly frontier again!"
Pros: "That we flew."
Cons: "They lost all the oversized bags and its impossible to find someone to help you. Once we did, they had no idea where anything was and yet the bags were put on the next plane. Where's the communication? If Frontier in Denver knew they screwed up, wouldn't they call SAN to give them the heads up? Late at night, families w small children, wait more than an hour for a carseat that isnt coming only to wait in another line to claim its lost. This if course all after a long flight. Awful. ...and I didn't get a refund for the bag."
Pros: "The crew on every flight was friendly, helpful and even some of them funny."
Cons: "Frontier's decision to nickel and dime everything. To have to pay to choose one's seat ahead of time? To pay for a carry on, for even something to combat the dehydration that happens on flights, is annoying and I won't fly this airline again."
Pros: "Good price of tickets"
Cons: "Had a 6 hour delay for non weather related items. The only saving grace was they provided meal voucher and 100.00 voucher for future flight. Basically lost a day of vacation due to delay however."
Pros: "Landings were very smooth."
Cons: "1. Charged $40 for carry-on (each way) 2. Charged $2 for tea. 3. Charged $20 to choose my seat (each way). 4. Flight was 90 minutes late (on a 2 hour flight), no explanation given. 5. Flight delayed another hour due to mechanical problems, no compensation offered, tea still $2."
Pros: "Crew was pleasant"
Cons: "By now, the thinly cushioned seats hurt"
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."
Pros: "Great leg room, clean, on time and great staff"
Cons: "Everything was great."
Cons: "Did not have any food or drink"
Cons: "No help from ANYONE from this airline!!!!!!!!!!!!!!!!!!!!!!!! What's wrong with you people??????????????????"
Cons: "I had the flight from San Diego to Denver then we stopped at Las Vegas because of some who had heart attack. I had a meeting at that day I couldn't attend because we were at the airport of Las Vegas from 9 to 2 pm looking for a flight going to Washington DC. They found a flight from Vegas to Denver then to DC but they lay over is 15 hours in Denver and I couldn't wait because I had an appointment for my dad in the next day in the morning for dialysis. So I had to reserve another flight from Vegas to Baltimore directly. And I paid that. Also, there was a lady who checked in the luggage in San Diego. When I was checking in my luggage she told me to pay 30 dollars for my bag while there was another family after me and she didn't get any money from them for their luggage and she checked their luggage for a free. This UNFAIR and impolite. So I need all of my money back also the difference that I paid for the new ticket and luggage. Thanks Wafa"
Cons: "Frontier is the worst airline ever. Make it look like a cheaper fare but charge you for every possible thing they can. Your seat, drinks and even your damn carry on bag. NEVER AGAIN."
Pros: "The people who work for this airline were very nice."
Cons: "The chairs do not move. Everything you want or need is extra. I am very displeased with this company, I use to fly with them all the time and was excited to have booked with them again sadly their new Airbus design is nothing more than a way for them to earn an extra buck and the discomfort of their passengers."
Pros: "Hard to say."
Cons: "Hidden costs- you don't allow a carry-on & you force couples to spend more $ to sit together. This whole thing seemed like a scam."
Cons: "In San Francisco we were not charged for our carry-on luggage, so we did not purchase the outrageous $40 fee prior to our Phoenix departure. We were stopped at the gate and told we had to pay for our carry-on luggage and because we didn't pay the fee in advance we were charged $60 for our carry-on. Person at the gate said "I can't help what they do or don't do in San Francisco. Get it together Frontier. We will NEVER fly Frontier again!"
Pros: "Flight was on time"
Cons: "Charged for everything, including bringing 1 carry on. Nickel and dime at every corner, will never fly again unless I do not have any other options"
Cons: "The customer service from Frontier was atrocious! Avoid at All Cost!"
Cons: "Angry staff, uncomfortable seating, and the poor scheduling updates."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I had a pretty unpleasant experience with Frontier on 12/21/15. Rain in San Francisco caused flight delays. Go figure. Frontier kept us waiting for six hours then cancelled the flight. They were rude; they didn't help their customers, including families with kids, get on other airlines; said they would try to getpeople out of SFO in the next couple days! When I realized I would not get to the wedding I was trying to attend, they siad they wouldn't refund my money' When I insistedon a refund they then said there would be a $19.99 cancellation fee. Eventually, they agreed on a refund. Pretty poor way to run a business. On the other hand, when I needed to cancel my Enterprise car rental, I was able to do it in less than two minutes over the phone - no hassle."