BAQ
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— BAQ
Sep 23 — Sep 301
Round-trip
1 adult
Economy
From?
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Fri 9/23
Fri 9/30
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Good to know
Low season | January |
|---|---|
High season | July |
Cheapest flight | $188 |
Average price round-trip | $514 |
Good deal round-trip | $291 |
Good deal one-way | $148 |
Best time to beat the crowds with an average 6% drop in price.
Most popular time to fly with an average 25% increase in price.
Flight from Los Angeles to Barranquilla E Cortissoz
(avg. price over the last 2 weeks)
or less
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FAQs for booking flights from California to Barranquilla
Top 5 airlines serving California to Barranquilla E Cortissoz
Scores according to KAYAK customer reviews7.9
AviancaOverall score based on 13781 reviews
8.0Boarding
8.0Comfort
8.2Crew
7.8Entertainment
7.4Food
Airline reviews
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "Crew was helpful. Seats were comfortable"
Cons: "Better food"
Pros: "Great customer service"
Cons: "Great flight"
Pros: "decent comfort on board"
Cons: "both flights delayed, some rude crew, and Avianca lost my luggage when I got to Medellin"
Pros: "Good schedule"
Cons: "The food"
Pros: "The crew was accommodating"
Cons: "The seats were uncomfortable and they changed my flight 3 times"
Pros: "Pretty much everything was great!"
Cons: "We got there to check our bags about 90 min before check in bc we were trying to avoid the chaos of rush hour time at LAX but avanica wouldn’t take our bags that early so we had to drag them around and wait till there’s were plenty of other people in line. This all could of been avoided and easier."
Cons: "I actually had to change my flight because the Avianca flight had a horrible delay. I took another one through El Salvador which was ok but it took me three hours to fix the new flight, Avianca did not try to help me with United, and I spent all night awake and missed my Brunch with my son."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Cons: "The delay was the main down side for this trip"
Pros: "Yes"
Cons: "Yes"
Pros: "Attention"
Pros: "Nothing"
Cons: "Having to leave airport after waiting hours for a repair"
Pros: "Great service gave my brother all the attention he needed"
Pros: "Very helpful service"
Pros: "Flight reached on time"
Cons: "Flight was delayed"
Pros: "Pretty much on time. Entertainment options were great. Clean enough."
Cons: "Food was not very good. Extremely salty. Our family of 4 did not eat much of it."
Pros: "Nonstop to destination."
Cons: "Very uncomfortable"
Pros: "The service"
Cons: "Poor entertainment old plane"
Cons: "I had to ask for a pillow 3 times, twice from the same flight attendant who never bothered to comply. The food and entertainment were good though."
Pros: "Friendly staff. Flight on time. Two meal options."
Cons: "One of the breakfast option was not good."
Cons: "Because the lady take aur bagagge the bascula is doesnt work she was very rud but we go to the other lady the bagagge was correct because we know is okey because we check at home in the airport too so agter that yhey know the bascula is bas and she don say sorry end enyrhing for the bad time she was lake I dont care so that happen"
Pros: "crew"
Cons: "entertainment"
Pros: "The flight was on time and comfortable"
Cons: "Waiting for immigration purposes, due to crowed area"
Pros: "Everything went fine until I got to Bogota and had to pick up my suitcases... they were to end in Cali"
Cons: "Having to change my flights from the bigining... the reason why I buy my tickets a months in advance is so I can have what I want and ask for... so changing from a direct flight from LAC to CLO and the. Having to have 3 stops want fun at all!!"
Pros: "Everything"
Pros: "The flight schedule"
Cons: "None"
Pros: "Short and relatively painless flight."
Cons: "The seat was designed for people under 5'8" tall."
Pros: "Nothing"
Cons: "First, the departure terminal didn't show up on the reader boards until it was almost time to go, so I had to sprint down to our gate. Then, they boarded by zones, but I had no idea what zone I was supposed to be in and it was nowhere on my ticket. Anywhere. Then, when I finally decided to go try to board, they wouldn't let me because they said I didn't have a return ticket. In fact, I had proof of onward travel in three different forms. But they insisted that I had to have a flight as proof of leaving Guatemala and assured me that customs would prevent me from entering. They also said I had 5 minutes to book something or I would miss the flight. No one ever paged me to discuss this prior to departure! And do you know how much Guatemala asked about my onward travel? Zero. Nada. In the fluster of buying an almost $400 ticket, I clicked to book through a third party that doesn't allow refunds. Fortunately, after I landed I called them right away to cancel and managed to make it happen since the ticket hadn't been issued, but if I had failed at that it would have been at least $130 when all was said and done. Ride was uncomfortable, flight attendants we're rude and impatient, and I was ignored for food service."
Pros: "Excellent service"
Cons: "The flight got cancel due the hurycane Irma"
Pros: "Aside from the issues below, it was a good flight."
Cons: "I was seated by an emergency exit, so i couldn't tilt my seat back. Also, everyone who walked by hit my left arm back and forth. It was very annoying. The cabin felt a bit claustrophobic."
Cons: "Better food - Internet"
Pros: "The flight was on time, good attention and very pleasant thanks Avianca."
Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"
Pros: "The service"
Cons: "That was late"
Pros: "Everything"
Cons: "Nothing"
Pros: "Boarding was done fast."
Cons: "1. Flight delayed. 2. No on board service and no turbulence. 3. The cabin temperature was hot as hell."
Pros: "The in-flight entertainment and seats!"
Pros: "Service"
Cons: "Delayed a couple of minutes."
Pros: "Got lucky with a free upgrade to 1st class and the crew always helpful."
Cons: "Tried to add an additional bag for 50 to 70 Lbs and website said $50 USD and they wanted to charge $100 USD for some reason. end up removing stuff from the bag to not get charge an extra $60 USD"
Pros: "The seat (space, comfort, cleanliness) was good"
Cons: "The crew (flight attendants) need to be trained much better if Avianca hopes to be a international airline. The attendants spend too much time sitting in the back of the plane and not enough checking for excess trash, customer comfort and general visibility. During the in-flight meal I found an object that looked like a piece of a plastic tie. I gave it to the flight attendant but she appeared unconcerned and indifferent to the situation, making no apology what so ever."
Pros: "Blankets, pillows, personal tv moniter and they fed us!"
Pros: "Crew was nice and individual tv screens were great! Free wine."
Cons: "God tasted like cardboard."
Pros: "TV screen was very nice. Roomy seats and good food."
Cons: "Nothing"
Cons: "No meal served"
Cons: "No pude hacer check in porque movieron mi reservación y casi pierdo el vuelo por un problema en la misma línea aérea. No supieron darme una pronta solución."
Cons: "El desayuno estaba un poco frio"
Pros: "Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections."
Cons: "I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats."
Pros: "The crew was excellent"
Cons: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."
Cons: "I paid for and reserved seats, but didn't get the seats I reserved"
Pros: "Two planes boarded late and the airline refused to let us bring our carry on luggage on board. Then they proceeded to lose one of our bags. We still don’t have it 24 hours later."
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "I liked my first flight a lot"
Cons: "My connecting flight had a moved gate and I heard no announcement. Because of this, I ended up missing the flight and now I am stuck in Panama for 2 days! No flights until Monday (today is Saturday) Can’t leave the airport because I don’t have vaccines and will only have one day to my trip."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "The crew was friendly, the food was actually good for airline food and the flight was smooth."
Cons: "I wish I had a map on the screen of where we were."
Pros: "Everything!!"
Cons: "-------"
Pros: "Everything was just great best ever airline!!"
Cons: "Nothing"
Pros: "Great food, friendly service, answered all of my questions."
Cons: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Pros: "Nothing"
Cons: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Pros: "staff/captain and flight attendants"
Cons: "food"
Cons: "No privet screen"
Cons: "Very poor customer service"
Pros: "The cabin was very comfortable, staff were friendly and professional."
Cons: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Pros: "Pilot and updates Service quality"
Cons: "Pillows and blankets in business class"
Cons: "Freezing flight with no blankets!!"
Pros: "I liked that we left on time."
Cons: "I didn't like not having blankets on a redeye."
Cons: "The food is pretty bad, stale not flavorful or interesting at all"
Pros: "Everything was wonderful. Thanks for the great service."
Pros: "Was great on time good food ,tv etc great .."
Pros: "Fast boarding Exact timing"
Cons: "No entertainment at all Mini sándwich as snack"
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Cons: "My husband and I went to Panama specifically to go on a surf trip. Our surfboard bag containing three surfboards did not arrive at the Panama City airport until 3 days after we arrived. It entailed multiple phone calls and many trips to and from the airport before we got our surf boards. The COPA baggage people kept telling us they would call with updates as to when the board bag was going to arrive but they never did. We had to stay in an expensive hotel for three days in Panama City, which we didn't plan to stay in the city at all."
Cons: "Despite arriving at the airport in Panama 3 hours before our flight we were given no seats, and told it was likely we would be flying at 6 pm instead of 9 am (our flight to SFO). Eventually we got the seats at the gate without a word of explanation. And my husband and I were given separate seats. He got an exit row seat, though, with no other passengers seating next to him."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "Sorry, I never heard of Wingo. I flew on Copa."
Pros: "La Atencion a los pasajeros"
Cons: "Es espacio para dormir"
Pros: "Crew was nice"
Cons: "When I made the reservation, I specifically requested window seating in the back of the plane. I did not get either, for either flight."
Cons: "Delayed 2 hours"
Pros: "All aspects were good"
Pros: "Almost everything was great!!"
Cons: "The flight was had some minutes delayed!!"
Pros: "Boarding was on time and fast."
Cons: "The food"
Pros: "Good flight."
Cons: "Lost all our checked luggage...on a direct flight."
Cons: "Flight was a couple hours delayed"
Pros: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Cons: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Pros: "On time and great service. Awesome."
Cons: "Being on time and service on board"
Pros: "The attentiveness"
Cons: "Leg space"
Pros: "Everything. All went well, no hitches anywhere."
Pros: "The seat is better than the Latam Airlines, which is the worse airline I've ever been."
Cons: "The crew doesn't pay very much attention on passengers."
Cons: "It took way too long to board"
Pros: "Boarding was smooth"
Cons: "No food No milk for infant Crew not friendly Seats are bad shape For international travel this is not good"
Pros: "Crew, food"
Cons: "The flight touched down on tarmac then retook off."
Pros: "Customer Service, staff smiling and been helpful at all times,, Meal delicious, aircraft very spacious"
Pros: "Very nice people and customer service is great."
Cons: "Need some refreshing of planes interiors - that's why give more business."
Cons: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Pros: "Great service, clean planes and very pleasant over all."
Cons: "The layover."
Pros: "The complimentary meals and drinks as well as good custumer service"
Cons: "One of my bags didn't arrive at my final destination."
The service on board was wonderful.
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Flight attends are very friendly."
Pros: "Great flight"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "It didn’t happen"
Cons: "It didn’t happen"
Cons: "The crew, the whole experience,"
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "Considering it was only a 2.5 hour flight, the snack was fairly good."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Friendly crews"
Cons: "Baggage claim took over an hour. Wasted so much time."
Cons: "Another delay on second segment of cross country flight — this time for maintenance issues that were never fully explained. took off an hour late from DFW."
Pros: "Good service."
Cons: "No power outlets."
Pros: "Great flight overall"
Cons: "We were told that we get one checked bag free, but at check-in were told we had to pay. So much for low prices!"
Pros: "The flight itself was fine."
Cons: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "Nothing"
Cons: "Flight was delayed six hours. Flight crew arrived late further delaying trip. Connecting flight missed. Promised hotel reservation by American were non-existent when arriving in Dallas. Had to try to sleep in airport. Will never willingly fly American again"
Cons: "5 delays with the flight. Had to Switch to a flight leaving from SFO and pay $60 for an Uber to get to SFO"
Pros: "Everything seemed to go as normal. We were able to get 5 seats together."
Cons: "Wasn't a dislike, but would have liked to board a little earlier with kids of age 5, 7, and 9. However, all was fine and staff were pleasant."
Pros: "I was upgraded and dinner was delicious."
Pros: "Friendliness of crew"
Cons: "Fourth roundtrip flight where I have been unable to use my upgrades to upgrade to first class on any of the four segments. What good are the upgrades?"
Pros: "Each of the flights arrived on time"
Cons: "Documentation initially was a bit vague around which legs of the 2 Stop Flight would be handled by American and which would be handled by Latam though that is probably more of the website problems"
Pros: "I was taking students and we had seats all over but they rearranged so my students could sit together. It was a nice flight with a friendly crew."
Pros: "En general el proceso fue sencillo y el vuelo a tiempo."
Cons: "Al momento de hacer la entrega de equipaje en Miami no había personal de la aerolínea brindando información, fue confuso."
Pros: "British Airways I feel did everything to make it as best as possible."
Cons: "American Airlines (British Airlines partners) are a horrible airline. My 8 am flight has a mechanical issue. Which they kept up on the plane till 11. Now no mater what other plane I catch idmiss my connection in Dallas. Which means I don’t get to Paris on time. Which ruined my plans to surprise my gf and propose to her. It took one call to British Airlines to get me rebooked. Something american was taking hours. I still won’t make it on time but at least I’ll make it. American then misplaced my luggage and it took two hours to retrieve it. Turns out it was sitting behind the counter the whole time the kept telling me it would be on the baggage flame area."
Pros: "Everything was on point"
Cons: "Nothing"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Cons: "Nothing"
Pros: "Entertainment was available in front of us on a screen versus an onboard app, which was much appreciated."
Cons: "Oh man, I have so many things I need to say. I tried giving AA a chance, but compared to when I flew on WestJest two months prior for almost the exact same trip (I flew to San Francisco versus San Jose that time), WestJet was by far more superior in terms of customer service, boarding organization, and friendliness. First of all, what bugged me profusely was the lack of seat selection and the crazy pricing for certain seats. On WestJet, the emergency exit seats were available without any additional cost, yet AA was charging $66 USD to sit there. Furthermore, seats closer to Business class also carried a charge of $25 (or something like that) - ONLY because you get to board sooner. I would understand if there was extra legroom involved, but really, it's just a matter of sitting and getting off before anyone else. If anything, those seats should be given to passengers who have tight connecting flights and need to get off asap. even in those cases, you shouldn't be charging someone almost $30 just so they can make it to their next flight that YOUR company arranged within such a short time frame. But the most annoying thing about my trip with AA was the fact that I had to take out all of my belongings from my carry-on and carry them in my arms because there was no room left in the overhead compartments. Excuse me?? How is there not enough room? So I had to walk with my laptop, my iPad, my Beats headphones, my laptop and iPad charger, amongst other things, in my hands to the aircraft. Thank goodness I found a plastic bag, because otherwise I probably would have lost something expensive on that plane. Furthermore, as I walked to my seat, there was most definitely places that I could have stowed my carry-on luggage in the overhead compartments. You shouldn't let people put things like purses and bags of food in the overhead, when those can be stowed underneath the seats in front."
Cons: "The plane had several problems mechanically. After we boarded we spent another hour waiting for the problems to be repaired. It added an extra hour to sitting."
Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"
Pros: "Although the flight was delayed from San Jose and Chicago yet they reached as per original schedule time"
Pros: "There was absolutely nothing noteworthy about this flight"
Cons: "A. Last minute gate change from from one side of the airport to another without proper notification. No email, no text, nothing. B. Paid for a business class seat, entertainment system was broken, had to endure the entire flight without tv or music. C. The food was awful, so bad I couldn't eat. D. Seat did not recline properly, get going back to upright on its own"
Pros: "Flight boarded on time and landed 30 minutes early. Best part is the gate was open in Chicago so we truly arrived early. Flight crew was great too. Very helpful and courteous."
Cons: "Nothing."
Pros: "Ease of boarding and on time flights"
Cons: "Leg room and entertainment"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "No pre boarding for family with kids"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Pros: "Nothing"
Cons: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Pros: "Legroom was decent and the flight was fairly empty. So lot of space."
Cons: "No vegetarian food though it was mentioned earlier."
Pros: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Cons: "Nothing."
Pros: "We had a very pleasant staff!"
Cons: "Not letting me know my first leg was operated by AA was very confusing and frustrating. I couldn't find Westjet at the airport at all. Had to guess from the departing time!"
Pros: "Boarding was fine. We started late but they managed to get us to our destination on time so I made my connection with no problem."
Cons: "I had on a jacket but I was so cold I was shivering. I asked if I could have a blanket but I guess they don't have those anymore. The stewardess did ask them to give us a little more heat but it must have gotten turned back because I was shivering again by the end of the flight."
Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."
Pros: "S"
Cons: "Small plane now for the same price and no food like before in the same route"
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Cons: "Looks ghetto and no wifi"
Cons: "Flight delayed and changed multiple times"
Pros: "The crew was really good, made sure our needs were met."
Cons: "The seats were quite crammed."
Cons: "More food options would have been great. I asked for the everything bun burger but didn’t get it brought to me."
Pros: "I liked the service of the flight attendants and the crew."
Cons: "The wifi partially worked but I was trying to download songs onto my device and the wifi didn’t let me download anything."
Pros: "Boarding was fairly fast and the the flight was on time."
Cons: "I can’t complain. Flight wasn’t full so I had the row to myself. That being said, I find the seats are too close together. I am tall and never have enough leg room."
Pros: "The crew was excellent; courteous and professional."
Cons: "More room for overhead bags so checking carry-on isn’t necessary"
Cons: "Check in was slow, I had to pay $130 for 4lbs of overweight bag, $200 to change a flight, they screwed up the first change and almost charged $200 more until I asked them to review the “quality assurance” call, the flight was delayed because they had to find a new crew, and again because of a part."
Pros: "Good pilots"
Cons: "Service is dismal and run down interior. Rips in seats. Lags way behind Asian or certain European airlines"
Cons: "Stop pretending I can take a carry on. I'm boarding last, and guaranteed I'm going to have to check my carry-on."
Cons: "Crowded planes."
Cons: "The seats are getting smaller and the leg space is nonexistent."
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."
Pros: "Flight crew was very nice Seats were comfortable"
Cons: "Nothing"
Cons: "Flight was denied in 3 hours"
Cons: "Delayed flight caused missed connection. Auto booked on late flight next day and had to change airlines to get better times. Voucher given for hotel off airport and shuttle never arrived and had to take Uber. Hotel very low quality."
Pros: "Boarding went smoothly and there was overhead space for my big backpack. Attendants were nice."
Cons: "We received drinks twice but never got snacks. A bit of food during a long early morning flight like this would have been very welcome."
Pros: "Awesome Plane and flight"
Pros: "Cost On time"
Cons: "Seats in the last row."
Pros: "Efficient boarding, early departure. Early arrival"
Cons: "Spotty internet, somewhat limited entertainment."
Pros: "Fast boarding"
Cons: "Plane was a little drafty."
Pros: "On Time"
Cons: "Dear United crew, there are definitely a bunch of great people amongst you. Can you please tell your fellow colleagues to start treating passengers as customers ... no need to leave your good spirits at home, just bring it on the plane ... starting with a smile! And yes, in seat power was not working. PS I wonder who decided on the power outlet placement ... 1.5M flying miles on United."
Pros: "Service was terrific."
Cons: "Nothing"
Pros: "on time, got the seat I wanted"
Cons: "steward was somewhat aggressive, but was responsive one on one. Focus on size of carry on baggage was anxiety producing."
Pros: "Plane was a lot cleaner than I’ve been accustomed to. Boarding was great."
Cons: "I want real food on 4 hour flights where there’s only 1 hour between connections. Starving from 4am pacific to 5pm eastern time is not good for my blood glucose levels. Salt and gluten laden over priced snacks are not good enough"
Cons: "Video stopped working, power plugs didn’t work"
Pros: "Arrived on time"
Cons: "Narrow seat"
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Pros: "The plane ride was great really liked the connecting times"
Pros: "Didnt try entertainment. Everything else perfect but airline food always average at best."
Pros: "Service 0"
Cons: "Service is very bad"
Pros: "Flight attendants were awesome. Understanding and kind."
Cons: "Small seats"
Pros: "Drinks"
Cons: "Absence of entertainment"
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Pros: "Half the flight booked, they let us switch to better seats!"
Pros: "The free in-flight entertainment was great. I appreciate it being free as it makes up for some of the other issues of not being able to sit next to fellow travelers on the low-fare"
Pros: "We've arrived just on time!! really liked the service"
Pros: "the large Wide body plan"
Pros: "Had no food so don't know. Entertainment system was available, but did not use it."
Cons: "Would have been nice if I could turn it off the entertainment system."
Pros: "Food for purchase available is a good idea on long flights"
Cons: "People don't like surprises. Charging extra for seats, charging extra for luggage resulting in jammed overcrowded overhead bin space are not good ideas. United seats are smaller more cramped than your competitors making for an uncomfortable flight. Flight had no in flight entertainment or ability to charge mobile devices"
Pros: "The crew was very nice and helpful. They saw I am a large person using a crutch for my foot and upgraded me to business economy with an empty seat next to me. The plane was only about half full, so this was easy for them."
Cons: "The in-flight entertainment had an annoying habit of pausing frequently to buffer the movie. I tried to pause it purposely to gain buffer, but to no avail. Because of this, I was unable to watch the entire film. I chose the length to be well below the flight time, so the lack of closure was annoying. There are not enough chocolate choices in the snack menu."
Pros: "It was good overall"
Pros: "Very helpful wheelchair boarding -- very fendly and professional ticket counter/check-in personnel"
Cons: "Very cramped seating"
Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."
Pros: "Leg room & comfortable seating. Staff were nice & helpful"
Cons: "They should serve sufficient quantity of snacks in long journey"
Cons: "Flight was delayed 3 hours"
Pros: "After I boarded the plane I discovered my seat had been assigned to another passenger as well as myself! A bit unnerving but nicely solved by an upgrade to business class!"
Pros: "Hot, 3hrs delayed. /should have notified us about the delay sooner so we didn't waste the day"
Cons: "Very hot plane"
Pros: "Stewardesses we're kind and helpful"
Cons: "One of the stewards spoke ill and loudly of a passenger he was irritated with as passengers were exiting the plane in Houston, which I found to be incredibly unprofessional."
Pros: "Very helpful crew especially the young black guy."
Cons: "Free drinks"
Pros: "Pretty mediocre"
Cons: "Lost baggage messed up my camping trip"
Pros: "The crew are wonderful and very helpful. We really enjoy the flight."
Pros: "That the flight was over"
Cons: "Had to pay for flight, tiny sardine seat, water and people on flight were in a huge hurry to exit plane at gate, hardly waiting for row by row polite deplaning. At least I had an assigned seat! Baggage took a long time to arrive. The crowd on flight were very loud - awkward personal conversations. Crew were good."
Pros: "I remember I used to fly with spirit and they were the worst airline. I can tell now they have changed a lot and they have improved in all ways. No delays"
Cons: "They should at least have water for the passengers. But in overall it was a pretty comfy flight."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Pros: "Had a row to my self. Comfortable."
Cons: "The cost of checking bags and having to pay for a seat. I thought when you purchased an airline ticket it included a seat. Imagine my surprise when I had to pay for a seat."
Cons: "$57 for carry on!"
Pros: "Crew was friendly."
Cons: "Late 4.5hrs, several false "we're boarding now". No communication of what the issue was. No in-flight service, even a soda wasn't free. Never again."
Cons: "Upgraded my seat to be comfortable; it was more uncomfortable than the cheap seats. Seat did not even recline. Since the plan was not full we waited on the plain for an hour in half for more passengers before take off. There is no really food choices. Only junk food for purchase. Would not recommend Spirit to my worst enemy. My inexpensive flight cost more if I flow with a top notch airlines."
Pros: "Horrible airlines. Worst experience I have ever had flying. Terrible Costumer Service. Hidden costs everywhere. I will aggressively spread the word for people to not use this airline."
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Cons: "Spririt airlines is ALWAYS delaying flights... I know this cause I have flown this airlines for about 4 flights now. I just wish it would be on time for a change :("
Cons: "All their flights were delayed that day, so my red eye flight ended up "really" delayed. I waited 4 hours in the airport and the the flight was delayed by over 3 hours as well. Then after all of that, they offered not even water (for free) on their four hour flight. I understand delays happen - but consider offering a little something to your customers when this kind of event happens!"
Pros: "I eventually got there"
Cons: "This flight changed my entire experience. The desk people are so cold I watched at least 5 people cry due to their harsh communication and rigid decisions. Got into the airport at 7 something am and didn't make it on a flight to New Orleans until 9 layover Florida. Staff wasn't easy to work with I would've paid hundreds extra for a better experience"
Cons: "I thought the lady was a bit rude when I asked to go use the bathroom. And I also thought the crew was up and down the aisles way too much on this short flight."
Pros: "The price was good but not worth it if the flight is cancelled and my parents cannot get out until two days later. They incurred additional taxi costs having to get a ride from the airport after flight was cancelled. We should get free airplane tickets or some other provision."
Cons: "See above. Flight was cancelled for two days."
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "I lived, the flight crew were ok."
Cons: "Pretty much everything to do with this airline. Check in and boarding to leave were acceptable, Baggage fee for Carry on that I was not expecting. On the return flight at check in I was informed that they believed I had not used their airline to fly out and my return flight was cancelled because of that. After producing my boarding pass Nothing was done to get me home. The solutions provided at the check in counter were not acceptable. "We have another flight 24 hours from now, no we won't find you a hotel room" "We can refund you 1/4 the cost of a new different flight to get you home since we messed up" "We can put you on stand by incase people don't show up for the flight" Ultimately these morons paid several passengers to get off the plane to get me and my companion home. Giving these other passengers more than what I was requesting to begin with including a slightly later flight on a different carrier and a round trip voucher for later use on spirit. This is the worst run and least efficient airline I have EVER used. I will never use spirit again."
Pros: "Spirit took care of us with a hotel and the soonest connecting flight to our final destination."
Cons: "Our flight was delayed, then the aircraft we were on had to make an emergency landing were we were there for 5 hours before a new aircraft had came to pick us up. It was a huge hassle there was no commication. This delay caused all connecting flights to be missed. What should have been a 6 hour flight turned into two days of flying. This caused unnessary stress and a huge headache to made sure we made it on time where we needed to be. Some issues are uncontrollable but it could have been handled so much better. This was a long flight of waiting around for flights, planes, and to even our luggage which took an hour to retrieve."
Cons: "$55 baggage fee that went from $65 to $100 if paid at the gate seemed outrageous."
Cons: "Worst airline I've ever flown with period. The tickets are priced low just to get you on a 50$ bag fee! Really? Not only that, they try charging you 60$ for your carry on at the gate, oh and if you don't pay they have the nerve to say at the gate before entering the plane they'll charge you 100$. Never ever again will I fly with them..."
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Pros: "I slept for most of the flight, and boarding was good. No complaints."
Cons: "A lot of turbulence on descent, as well as a hard landing on a day of seemingly perfect weather."
Pros: "Price of ticket"
Cons: "Primitive boarding procedure nearly caused us to miss the flight. Kiosks won't print your boarding pass within 45 minutes of your flight time, even if you are checked into your flight. And Spirit does not permit you to use a boarding pass on your phone, you must waste natural resources & print. Unfortunately, we had a problem while returning our rental car, so we were later to the kiosk than planned. So, we had to wait in line to ask an employee at the counter to print out boarding passes. Thanks to the kind passengers of LAX airport letting us jump in line several times, we made our flight just as doors closed."
Cons: "Flight was delayed and not supporting crew were not polit very unpleasant"
Pros: "The price and convenience of the non-stop flight"
Cons: "Compared to the flight to Los Angeles staff was very mediocre compared to other airlines very uncomfortable planes"
Cons: "I was charged $55 dollars for my luggage at check in when another passenger was not. The other passenger had a backpack and large duffle bag that my larger than my luggage but because his was "soft" he wasn't charged. I feel that it was outside of your guidelines and not fair and probably took place because the female associate checking him in was being flirtatious. I was excited to train out his airline but was extremely disappointed."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Pros: "Price"
Cons: "Being charged for water"
Pros: "Crew were delightful; Gate staff were excellent"
Cons: "Seats were awful; when I made my reservation, I selected my seat for each leg of my journey then when I arrived at the airport and checked in, I was given different seats.... paying $55 for a carry-on is ludicrous! I will not fly Spirit ever again!"
Cons: "Alaska would've been a much better and more economical choice. Had no idea Spirit charges for bags until after I bought the ticket through Khyak. They might've said something! Also, Alaska has free carryons, diet cokes and peanuts. Spirit won't be around long."
Pros: "The crew was professional."
Cons: "Terribly uncomfortable seats that did not recline."
Cons: "It is my first time to pay for food in the aircraft... even I couldn't get water for free... plus as compared other airlines I didn't like the payment for the baggage. How could some one travels with out a checking bag. At least 1 checking bag should have been for free.."
Pros: "Flight was delayed for 1 hr... staff kept saying 10 mins and then 10 more mins and it ended up being 1 hr."
Pros: "Check in at the airport was fast (no line)."
Cons: "I was charged $12 for my seat like it was an upgrade- tiny seat that didn't even recline! Most uncomfortable I've ever been on a plane. I was also going to be charged $52 for each checked bag...??? When I told the woman at the counter that it was $31 online she was nice enough to only charge me that much, but what is that all about??!! My bag was 29 pounds, no where near the limit- $52??!! Ridiculous. Staff wasn't rude or anything but they weren't friendly either, just kind of blah. No in flight entertainment, not even free water. Not a great experience. I'll spend the extra money next time to be comfortable."
Pros: "One of my suitcases got left behind but it came in on a latter flight. My brother in law came in on that flight so he was able to pick it up for me. Saved the airline money on a courier from Houston to Galveston. I still don't have my clothes will pick them up at the ship. I called them to see if they would comp all my luggage on the way back but they wouldn't. I will never fly spirit airlines again. Thought I was getting a good deal on the flight but didn't with there expensive bag check on policy. $166 for three bags then I have to pay the same on the way home. What a rip off"
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"
Pros: "I liked the choice of Big Seats. That was probably my best purchase for the flight. The crew was friendly and helpful."
Cons: "I didn't like the flight being late. I know these things happen, and part of the problem was the fault of the ground control people at LAX. For our flight to late because another airplane was blocking the jetway is poor management. Also, I know it costs a penny or so to transport soda on the airplane, but since very few people made purchases on the flight, it made no difference. So I think you could cut back a little on the idea of making the traveler pay for every little thing. The sodas are going to be there either way."
Pros: "Saved my missed flight going to Ohare .."
Cons: "Extra charge for carry on"
Pros: "I did not like any part of the experience. I love you kayak but please do not offer spirit airlines flights! They are truly terrible."
Cons: "Really dreadful! This airline is insanely riddled with hidden fees. They will charge you for every breath you take. By the time I was finished with paying the fees my flight had gone up by $100! Absolutely deplorable! I really enjoy kayak for the financial liberty it allows me and this Spirit airlines ripped it away from me. Not to mention none of these fees are mentioned before I purchased the flight! For god sakes buying a ticket doesn't even guarantee you a seat! I absolutely understand that every airline has extra fees, but Spirit was an insane outlier. I was charged for a Carry-on. A CARRY ON! Never again! Tisk tisk kayak!"
Cons: "The flight to Chicago was delayed 1 hour. I had an horrible experience with the return flight, they first delayed it 2 hours, then 3 hours, then 4 hours... I spent 5 hours in the airport before I gave up on them and cancelled my flight back. I had to buy a ticket from another company.... Also the ticket price is misleading because they charge you for carry-on luggage (like 50 USD). During the flight they even charge you for water, which is free in other airlines :-("
Cons: "For 24 hour check-in it costs money to pick a seat on website. Also checking bags are too expensive."
Pros: "I eventually got to my destination, even though it was 9 hours later."
Cons: "I will never fly this airline again. Worst customer service ever. The people at the ticket counter and the gate check in need to learn manners. I've never experienced such rude people. Spirit airlines must hire anyone to work in customer service, they must not care. I asked to talk to a manager and the guy at the counter said it would be an hour. Told him I would wait. A couple minutes later some guy (not sure if he really was the manager) was rude as well while talking to him. I've never traveled with Spirit. One of the workers later in the day after I told her my experience so far told me whispering "a lot of people don't like Spirit Airlines". Umm, hello? You know you have a bad reputation?!?!? Worst experience ever traveling. Makes you appreciate the real airlines. I don't think this airline is going to last. It'll save people a lot of headaches if they don't."
Pros: "Boarding on time. Felt safe, pilot communicated well with the passengers"
Cons: "Seats weren't very comfortable, no snacks, some staff seemed tired (could have been due to time of flight). Didn't work out to be much cheaper than any other airline and with much less perks (seats, entertainment, snacks)"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Pros: "Nothing."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."
Pros: "Nonstop flights from LAX to KC leaving and returning at reasonable times. I went to Ross and bought the largest bag I could find that met the personal item size restriction. Otherwise, all my ticket savings would have been used up by the small amount of luggage permitted. Feels like nickle and diming. I don't think this M.O. can last because people won't come back if they feel ripped off."
Cons: "The Spirit flight was delayed. No text or email from the airline though they had my info supposedly for that purpose. I found out by looking online right before we would have left to go to the airport. 1 1/2 hour delay. When I arrived at the airport, the monitors said the plane was now delayed 2 1/2 hours beyond initial departure time. Still no text or email. When I checked online, there was no update indicating the later departure time. Obviously, my time spent cooling my heels around the airport was of no concern to the airline. Also, led to me eating overpriced airport food rather than food at home when the delay pushed the flight into the dinner hour."
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Cons: "I had to buy another ticket for 400 from Alaskan because spirit kept pushing the flight back. flight # 869 on den 20th. Check it out."
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