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Pros: "The seat was very comfortable"

Pros: "El entretenimiento"
Cons: "La actitud de algunas azafatas"

Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."

Pros: "The crew, and the service was great!"
Cons: "Our seats were in front of an exit aisle so we were not able to recline the seats. The people in front of us were able to, so we were very cramped! Had barely any room and had to sit upright the entire flight."

Cons: "A pillow!!!"

Cons: "Very good experience with Avianca"

Cons: "My screen wasn’t working."

Cons: "The delay was the main down side for this trip"

Pros: "Yes"
Cons: "Yes"

Pros: "Attention"

Pros: "Service was perfect, flight on time, will use Avianca anytime."

Cons: "Un vuelo donde lo bajan a hacer 2 veces migración , aviones incomodos y pésimo servicio abordo"

Cons: "4 hours delay"

Pros: "Overall on board service on internatiinal flights on Avianca is very good. Food was good"
Cons: "Late by almost two hours due to problems on the previus flight of the plane. Boarding in Mia can improve."

Pros: "Very timely deoarture"
Cons: "Special meal I requested did not arrive, I was offered peanuts and stale pretzels instead. My onboard entertainment did not work. It did not appear that anyone’s did"

Pros: "Puntualidad"
Cons: "Retraso"

Pros: "The service"
Cons: "Poor entertainment old plane"

Cons: "N/a"

Cons: "Al good"

Pros: "Excellent"

Cons: "Everytnig was perfet!"

Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"

Pros: "Food and organization"
Cons: "Nothing.... everything was great"

Pros: "Counter people were nice and helpful. The boarding was fast. Food and entertainment were great. Crew was respectful and nice. The airplane was comfortable."
Cons: "Only one of them three check in machines was working. However I told someone and he said he was going to take care of that. Besides that everything was great."

Pros: "Comfortable chairs great staff"

Pros: "Everything"

Pros: "Excellent service"

Pros: "Due to hurricane"

Pros: "Nothing"
Cons: "I never got to my destination on the date I want it"

Pros: "After a 5 hr delayed in which the boarding and flying time get passing by without anyone acknowledging the constant delays, we had a safe and uneventful flight."
Cons: "No notification that there was a delayed until you checked at the counter. Rude attendants that would disregard questions regarding the delays and then offered $12 voucher for lunch as if they were doing us a favor. Our flight was delayed from 4pm until originally 7pm.. Then when 7pm came and went we had to continually ask at the counter, because no information was provided.. Kept being told just a few minutes until boarding and then when it was almost time to board, we couldn't because the flying crew was delayed going through security. SERIOUSLY.. wouldn't you think that after all the delays, the crew would have already been ready to board as soon as possible. For most of the passengers our delayed caused us to be at the airport for at least 8 hrs. Since they ask to check in at least 3 hrs. prior to departing... You tell me if $12 voucher is enough to hold off for 8 hrs. When a soft drink and a sandwich was at least $15.. and that was for the cheap ones. This was my first time flying Avianca and will be my last. At least AMERICAN AIRLINES gives flight vouchers even if they are only 2 hrs delayed. A $12 voucher is a JOKE.. and there were 3 of us in my family. And they acted as if they were giving you a free flight."

Pros: "All"
Cons: "Nothing"

Cons: "Better food - Internet"

Pros: "The flight was on time, good attention and very pleasant thanks Avianca."

Cons: "The cramped seats."

Pros: "I liked your all disposition in this travel and your attention of the crew, the food and everything. I am comfortable to use your services. Thank you Hugo Ojeda"

Pros: "Everything"
Cons: "Nothing"

Pros: "NADA"
Cons: "Me perdieron DOS maletas!!!!!!"

Pros: "Attention and servicio"
Cons: "No Complaints."

Pros: "Fantastic"

Cons: "The flight departed 30 minutes after the hour programmed"

Pros: "Left on time. Arrived 10 minutes early. Boarding was efficient."

Pros: "Very friendly crew. Great movies and music. Clean."

Pros: "Todo"

Pros: "The crew on flight AV3 on July 11th was fantastic."
Cons: "They did not have my name for the vegetarian meal option, which I selected during the booking process. In order to fix the problem they gave me a crew meal. The crew was very attentive to this situation."

Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"

Pros: "TV screen was very nice. Roomy seats and good food."
Cons: "Nothing"

Cons: "we still havent take. iff"

Cons: "There wasn't blankets for all the passengers so I was freezing just because."

Cons: "No meal served"

Cons: "The girl at the counter was not nice"

Pros: "En realidad todo muy bueno"

Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"

Pros: "Entertainement"
Cons: "Food"

Pros: "The seat very well."

Pros: "On time!"
Cons: "Everything was ok"

Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"

Pros: "Confortable seats"
Cons: "Food"

Pros: "."
Cons: "."

Cons: "nothing"

Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."

Pros: "All services"

Pros: "Nothing"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"

Pros: "everything perfect you guys are the best"

Cons: "Everything was perfect"

Cons: "No room in business class overhead for our bags. Seats head little padding. Very poor quality biz class seats. Food mediocre and not edible. No bottled water."

Pros: "It was fast ,super organize, clean plane ,very friendly staff,all this especially so early in the morning made the fly fantastic"

Pros: "everything is so very good"

Cons: "Checking in at Miami was very slow"

Pros: "Punctuality"
Cons: "No complaints"

Pros: "On time"
Cons: "No TV on plane"

Pros: "Always on time"
Cons: "No TV nor magazine"

Pros: "Everything"

Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"

Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"

Pros: "On time"
Cons: "lousy food, slow boarding. I had a sick passenger sitting next to me - I was worried about getting sick.."

Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."

Pros: "As a non-Spanish speaker we felt well cared for."

Pros: "Sorry, I never heard of Wingo. I flew on Copa."

Cons: "Worse customer service at the 1800 fly copa and at the counter..."

Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."

Pros: "all the service"

Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."

Pros: "Fast prompt boading"
Cons: "Tiny meal"

Pros: "luggage politics"

Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"

Pros: "Easy check-in, free checked bag, good meal on board, excellent service and friendly crew."
Cons: "Can't think of anything."

Pros: "Fast boarding"
Cons: "The snack/breakfast"

Pros: "Modern aircraft and good service"

Cons: "Leg room on the flight was cramped"

Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"

Cons: "They didn't have coffee or tea"

Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"

Cons: "good"

Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"

Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"

Pros: "Crew, food"
Cons: "The flight touched down on tarmac then retook off."

Cons: "very cold on flight and no blankets"

Cons: "- Flight delay - ONLY ONE bathroom for economy class -No wheelchair service on arrival ( asked before the flight) -Very bad food"

Pros: "la puntualidad y el buna atención."

Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."

Cons: "Latam could be better if permit that customer can change the sit at check in."

Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"

Pros: "Nothing"
Cons: "Not to overbook the flight"

Pros: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Cons: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."

Pros: "N/a"
Cons: "N/a"

Cons: "Many delays."

Pros: "On time"
Cons: "Food"

Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."

Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"

Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."

Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."

Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."

Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."

Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."

Pros: "it was a very nice and pleasant trip!"

Cons: "Impossibly short connection time to get across the whole airport"

Pros: "entertainment and flight attendant"
Cons: "food"

Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"

Pros: "Notging"
Cons: "They rebook ed me thru LAX."

Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."

Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."

Pros: "I slept most of the flight."

Pros: "Great Staff. Beautiful plane"
Cons: "Flight was delayed leaving Miami and then some more arriving in Bogota. I understand this isnt the airline's fault"

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Pros: "Tryp Hotel at GRU"
Cons: "We should get some sort of refund. Just food and hotel is not enough"

Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Cons: "Delayed by 3 hours"

Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"

Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."

Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"

Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"

Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."

Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."

Pros: "Captain always give us information during the flight because weather condtions were rude"

Pros: "The newer planes with full video made travelling nice"
Cons: "Legroom was a little tight"

Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."

Pros: "Everything"

Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."

Cons: "1 hour delay....., without explanations-"

Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."

Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."

Cons: "Lost baggage. !!!!"

Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."

Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."

Cons: "There was a huge delay for mopre than two hours"

Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."

Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."

Pros: "Crew was amazing"
Cons: "The WiFi would not connect for two of my flights. I wanted to watch movies"

Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."

Pros: "Nothing. Will never fly American again"
Cons: "Better customer service at the gate."

Cons: "there was no social distancing"

Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."

Pros: "Everything was amazing"
Cons: "More snack options"

Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."

Pros: "I pay $30 more for my bags"
Cons: "I pay $30 more for my bags,"

Pros: "Crew was excellent"

Pros: "Great first class cabin crew."

Cons: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."

Pros: "Considering it was only a 2.5 hour flight, the snack was fairly good."

Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."

Pros: "More space in these seats than in other flights I’ve taken"

Cons: "Waited on the tarmac for over an hour before departure with very little explanation."

Cons: "Service was excellent"

Cons: "Everything"

Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"

Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."

Pros: "No need to drive from OKC!!!"

Pros: "Fast and easy service"

Pros: "Entertainment streaming was decent."

Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."

Pros: "Rude staff at the check in counter both flights. Very disappointed in American"
Cons: "Rude agent at first check in and again at second check in"

Pros: "Nothing aside from that the flight wasn’t crowded so I didn’t have someone next to me which was a plus."
Cons: "Funky smell in plane something like artificial strawberry, farts and mildew. Crappy plane overall. Old and no power at seats. Horrible in flight entertainment for a long haul with no individual screens. American used to be so good and now it’s aweful."

Pros: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Cons: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."

Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"

Pros: "En general el proceso fue sencillo y el vuelo a tiempo."
Cons: "Al momento de hacer la entrega de equipaje en Miami no había personal de la aerolínea brindando información, fue confuso."

Pros: "Not much"

Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."

Pros: "The crew was nice"
Cons: "Sandwich was still partially frozen"

Cons: "No personal space or legroom. Uncomfortable seats."

Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."

Pros: "Getting to my seat was overall the best experience. Out side of the finally walking onto the plane and sitting down, over an hour late, it was less than mediocre."
Cons: "If the plane was on time and didn't run an hour and 20 Ish minutes late, it would have been fine, except for the blinking over head reading light that would flash in my face every 20/30 seconds that could not be turned off being due to, as the flight attendant said, "they all do that"."

Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."

Pros: "3 hrs delay Small plaine No entertainment"

Pros: "Priority boarding provided by my credit card"

Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."

Cons: "Everything was ok"

Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."

Pros: "I liked the seating on the first part of the flight and the snacks"
Cons: "Nothing"

Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"

Pros: "On time"
Cons: "N/a"

Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"

Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"

Cons: "I took a flight in 2016 from Newark New Jersey four times and I only went to Florence South Carolina one time. I ended up in Myrtle Beach South Carolina, another time in Columbia South Carolina and the last time in Charlotte North Carolina. Each time I departed I had to pay to come back to Florence South Carolina."

Pros: "On time"

Cons: "1 hour on the runway for a 1 hour flight"

Pros: "Check in at the airport was very helpful"

Cons: "Customer service at the airport is terrible, had a hard time with two employees with attitude and poor customer service"

Pros: "Puntuality the most"

Pros: "Seat uncomfortable. Crew okay. No space"
Cons: "Everything."

Pros: "The plane was new. For a low cost airline the seats were confortable for a short trip."

Cons: "Terrible airline. No one seems to know what they are doing. Very unprofessional, bad experience from beginning to end"

Cons: "Seats more comfortable, please!!"

Cons: "Waiting time"

Pros: "Not at all!"
Cons: "Worst experience ever!"

Pros: "Nothing at all. Rude crew. Tricky rates! I know that is a low cost fly, but for the first time in my life this people charged me for the check in. Unbelievable"
Cons: "Really, all! Money grab low cost airline! The worst experience ever!"

Pros: "I first thought the price/value was good; however, I had to pay to check in, I had to pay for my bags, I had to pay for water."
Cons: "Everything. I will never fly this airline again."

Pros: "Staff at the airport"
Cons: "I didn’t know that you had to check in at least two hours before the flight. Had to purchase another one later in the evening. Staff at information at the airport were incredibly helpful!"

Pros: "On time"

Pros: "The crew was helpful."
Cons: "The flight was delayed"

Pros: "Efficient crew, comfortable seats."
Cons: "Children should not be seated in emergency rows— this delayed our flight almost an hour."

Pros: "I arrived safely in Bogota."
Cons: "Having to PAY to check in at the airport, having to PAY to carry on a bag... this is ridiculous. What seemed a bargain at first glance ended up costing me WAY more than buying a more comfortable airline with more amenities. They are the Spirit Airlines of Colombia. Avoid them."

Pros: "Excellent service!"
Cons: "Excellent service!"

Pros: "Not much. The pilot was communicative."
Cons: "The staff were pushy and rude to me when they told me at the gate, when I was about to board, that I could not have a backpack and small purse. This is not what I understood when booking and is not clearly explained at the time of purchase. One attendant at the gate in particular was forceful and rude when insisting that I pay over $66 in cash at a moment when going to the ATM would mean potentially missing boarding and not arriving back in time to the gate. This process, which I agreed to because two staff members gave me the impression that I could not travel on the flight unless I paid right there instantly in CASH (completely ridiculous), caused me anxiety and took a long time, too long given the urgency of boarding the flight. I had to wait for change for 5 minutes and as a result, I was the last one to board. It should be noted that this process of paying for a maleta in hand at the gate had been preceded by having to pay over $20 in cash to print a boarding pass, which required another ATM withdrawal and fee. This is a weak and predatory business model, which seeks to exploit people’s need to travel and their anxiety. This was carried out in a completely unprofessional and manipulative manner by the staff members. This kind of behavior is unacceptable and exploitative."

Cons: "Paying to print out a boarding pass. Paying nearly as much for a checked bag as the flight itself"

Cons: "The flight was delayed due to a mechanical issue which resulted in a missed connecting flight. Luggage was also lost and the United Airlines pawned me off to Air Canada. Air Canada flight was canceled and the second flight was delayed by 4 hours. Luggage has still not been located."

Cons: "The only airline that charged me for a damn backpack"

Pros: "no delay in departure and on-time arrival"
Cons: "Had to pay for baggage exceeding 6 kilos in weight. Had to find the internet cafe at the airport and pay to print our boarding passes. Agent at the gate would not print nor was there a kiosk to print it."

Cons: "Purchase directly from VivaColombia website or not at all. We were forced to pay $40 each in additional fees to board the plane (including a fee to print our boarding passes) all which we weren’t expecting. Boarding was a mess, the crew were nice."

Pros: "i arrived"
Cons: "extra fees"

Cons: "They forced me to check my bag although I had taken it inside all planes . They lost my baggage for two hours and nobody was responsive. Very poor management including the supervisor. Nobody spoke English."

Cons: "They appear to be cheap but they charge for any small thing including printing a boarding pass and also checkin a carry on. Which overall turns out to be way more expensive that other airlines. Besides their customer service is very bad. they lost my baggage and didn't explain anything for more than 2 hours."

Pros: "The flight attendants were very helpful and professional"
Cons: "Not a dislike, but the boarding process was different than USA."

Pros: "Siendo una compañia colombiana, por lo menos regalen el cafe y no instantaneo. Que pena"

Cons: "Hay que pagar por todo adicional y esos costos son altísimos, por ejemplo el agua cuesta dos solares, almpahar la maleta en el counter sale carísima al final termine pagando lo de un tkt en una aerolínea comercial cualquiera, sillas estrechas, la atención muy mala y no hay nada de entretenimiento abordó..... no volveré a volar nunca más en esa aerolínea!!! Pésima"

Pros: "Nothing."
Cons: "They won't print your ticket at the check in counter and you can't use an online boarding pass. You have to print one from home or use an internet cafe at the airport that charges $6 to print a single sheet of paper. They jam your carry on bag into a small box. Boarding took longer than the flight! The seats are incredibly cramped yet they recline all the way back, so you're likely to have someone in your lap for the entire trip. Absolutely horrible. Nothing like other high quality discount airlines such as Air Asia which at least treat you like a human being."

Cons: "I booked without realizing that you need to pay for your luggage separately, pay $10 to print your boarding pass and of course pay for all food and beverages. What a pain, not enjoyable."

Pros: "That I got to my destination."
Cons: "The wait time of eight hours. Also that they charged me to print my ticket, and I was charged for a very small carry-on item."

Pros: "Fast, good service."

Pros: "For a low cost company actually the experience was better than others. At least the seat could go back a little."

Pros: "Just shat you expect from a low cost airline company"

Cons: "NO me gusto que cancelaran el vuelo y el plan de contingencia fuera simplemente irnos 6 horas despues donde hubiera disponibilidad. La falta de comunicación, la falta de gestión con las personas, la falta de información incluso en el call center"

Pros: "Lor cost carriers have to be fast and efficient, this flight was just so. The seats are quite good."
Cons: "The boarding line was too long and slow."

Pros: "Nothing"
Cons: "They asked me to pay a $15USD tax to enter Colombia. This was never mentioned at any stage of the booking process. I had to withdraw money at an ATM with its associated fees just so I could pay this so called entry tax that neither I or anybody else seems to heard of and, even though I'm an Australian citizen, and we don't need a visa to enter colombia. I flew with VivaColombia twice, the first time I received a boarding pass with I printed out, but for my second flight, I never received a boarding pass email, just an email that said online check-in is not available for this flight and to print attached eticket and take it to the check-in counter at the airport, when I did this they asked for around $10usd to print out my boarding pass."

Pros: "El precio"
Cons: "El avion es muuy incomodo, mido 1,75 y mis piernas van completamente pegadas al asiento de al frente, el proceso de Checkin en Bogota, es un desastre, muy pocas personas, se nota que no estan bien capacitadas."