Daily cleaning, installation of cabin HEPA filters on flights from California to Lihue
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$543||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
United Airlines, Lufthansa and Avianca have all waived their change and cancellation fees on flights from California to Lihue. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from California to Lihue.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Lihue from California is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Lihue with an airline and back to California with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Lihue from California up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "zero food choices and minimal drink service for an over 3 hour flight. attendants pften appear unprofessionally attired,as in they are in t-shirts."
Pros: "The crew was great and kept down the noise level. This is the first time I have been able to sleep on an over-night flight. We also arrived early and our luggage was ready within the 20 mins. they say."
Pros: "Our pilot and crew were awesome! It was the second time my granddaughter had flown and she couldn't have had a better experience. She commented how nice everyone was on the flight. The pilot was informative and had a great sense of humor. I'm 67 and this particular flight was the best I've ever been on. Thank you, Alaska Airlines! You are my go-to airlines!"
Cons: "Absolutely nothing."
Cons: "When we got to the gate 3 hours early, we ordered a wheel chair for my wine to board the plane as soon as the first gate personnel arrived. At boarding time the clueless person who brought the wheel chair for us gave it to a 20 something man with a foot in a cast and crutches while my 71 year old wife had to wait until another wheelchair could be brought. The irony is that two wheelchairs were there until just. Edited boarding time and both were taken away."
Cons: "Couldn't find any way to input my TSA Pre-Check number so ended up standing in the long line... For that reason alone, I won't buy through Kayak again"
Cons: "3 hour delay. No internet on flight working. Little to no food available."
Pros: "If you have a phone, tablet or laptop, you can watch a bunch of movies for free! No charge whatsoever. I had my laptop and was able to watch two movies and a few TV shows. I also sat in an exit row and had a LOT of leg room. I was really happy."
Cons: "I thought the food choices could've been a little better. Just free biscuit-style cookies."
Pros: "Staff was friendly all the way around from counter to flight crew."
Pros: "Enjoyed the beer and wine."
Pros: "Everything went smoothly!"
Pros: "Services , crew"
Pros: "Great customer service on the flight"
Cons: "First class seat was not very comfortable."
Pros: "I survived"
Cons: "The plane was older then my grandma"
Pros: "Good space seating !"
Cons: "No complaints !"
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Pros: "I liked everything except the fee for checking in a bag."
Cons: "I have no complaints ! I really like this airline"
Cons: "Too cold"
Cons: "Should announce to download Gogo entertainment app before we get on the plane!"
Pros: "Alaska Airlines"
Cons: "Lost baggage, no compensation"
Cons: "Flight was delayed 4 1/2 hours. Seats were hard and uncomfortable"
Pros: "Free internet entertainment and friendly staff"
Cons: "No TVs available"
Pros: "I liked that they have Danny devito has a mascot"
Cons: "Not that comfortable for red eye flight"
Pros: "Gate staff allowed me to board a direct flight to SJC instead of a via flight via SAN"
Cons: "Ground staff didn't give me a direct flight to SJC but gate staff helped. This didn't need to happen."
Cons: "Flight was delayed and hour."
Pros: "Both flights were on time. The planes were clean and comfortable. Staff were helpful and polite"
Cons: "No issues at all"
Pros: "Professional crew, perfectly on time boarding and flight."
Pros: "After traveling on United earlier this week and having a horrific experience, Alaska airlines was the complete opposite. I had no problem making connecting flights, and all your staff was very friendly And helpful! I only wish you were in the southwestern part of the country as I live in Tennessee!"
Pros: "Everything easy off . Easy luggage retrieval. Getting a Lyft was painless and I was only 15 minutes from home . Loved not fighting traffic for hours like you do from SFO . It was great ."
Cons: "Small commuter plane but I'll get used to it ."
Pros: "All of the workers were sooo kind and helpful."
Cons: "Nothing, it was a great experience."
Pros: "Loved that the captain/flight attendants updated us with the location of significant places we were flying over. I always wind what I'm looking at. Thank you."
Cons: "It was fine"
Pros: "We were in time, staff very friendly, very clean plane"
Pros: "Flight ahead of schedule, staff pleasant, and good price."
Cons: "I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!"
Pros: "It was a little confusing beacause your brochure said I would have free Wifi so I didn't rent your tablets. A half hour later I realized the wifi doesn't actually work, so I missed out on renting your tablets to watch something. I think there should be a less confusing system. This is more of an Alaska Airlines gripe though."
Pros: "Staff was good"
Cons: "Delayed take off and arrival"
Pros: "having a seat I got to pick."
Pros: "Crew was very nice & attentive. Didn't expect drink service on a red-eye flight."
Cons: "Seats very uncomfortable, could not really sleep. It would be great if drink service was offered again before landing."
Pros: "Friendly staff. Comfortable seats."
Cons: "The return flight was late, the walk way to board the plan was wet, many people were asked to check their bags because the returning plane was smaller."
Cons: "Again my bag got left behind. Won't receive it until tomorrow."
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "More legroom than any airline I remember flying with recently. Super friendly gate agents ( needed to make a seat change last minute) and fun flight crew. Flight left 10 minutes ahead of schedule since all passengers were on board."
Pros: "Board the rear of the plane first. Why does no other Airline realize that is the logical thing to do?"
Cons: "No movies/entertainment unless you want to pay for a tablet. No Wifi for Android users."
Cons: "I was not able to use my TSA Pre Check and no agent would heklp correct the mistake"
Pros: "The flight attendants were great, the plane was very clean and comfortable,"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "Everyone was very friendly and the boarding process from the back of the plane went quickly and smoothly. Since it was an early flight it was nice that the pilots limited the overhead announcements until people were mostly awake."
Cons: "No plugs for electronics and entertainment only if the app had been down loaded ahead of time. Hesitant to use electronics for movies/music since there wasn’t a way to charge phone/ iPads."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Pros: "Everyone was friendly and attentive"
Cons: "Plane old and a bit dirty (767)"
Pros: "Turkey pastrami sandwich was the best with spinach And cheese."
Cons: "A little cold in the cabin."
Pros: "Quick flight. No food service"
Pros: "Quick flight/ luggage off quick/ inexpensive!"
Pros: "Large full plane that had friendly staff and left on time. No sooner had it taken off than it seemed we were prepping to land"
Pros: "Hawaiian air always makes you feel like you are already on the islands the first moment you step on the plane. All went smooth and as always on time"
Cons: "Limited entertainment on the upgraded comfort seat program"
Pros: "Punctuality,polite,courteous staff"
Cons: "Can't recline seat for particular."
Pros: "Flight Attendant and flight was on time..."
Pros: "Staff gave out some wonderful fruit drinks."
Cons: "Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai"
Pros: "Gate agent was very friendly and was able to changes seats so my parents can sit together."
Cons: "None of the entertainment was free and the provided food was not good at all."
Cons: "They did not show a movie in flight. You could rent an ipad,with a few movies on it for 15.00 dollars."
Cons: "Awful to be delayed and stuck at the airport for over 12 hours for anytime especially on a holiday. I was and am livid!"
Pros: "Quick and easy boarding, friendly staff, clean and comfortable seating"
Cons: "Entertainment was pay-only on tablets. Not even a free movie on the screens installed on the ceiling. No power outlets under seats."
Pros: "When you board a Hawaiian flight, your Hawaii trip has begun. In-flight magazine is impressively high quality. Meal with wine included is great. USB charging port for phone helpful."
Cons: "Could not select seat when booked flight, or was moved. Would prefer meal be poultry, not beef, since a lot of people don't eat beef. Charging for blanket and entertainment seems odd when meal included. No power outlet for laptop."
Pros: "On schedule"
Pros: "The crew were very professional. The food was delicious."
Pros: "The seats are better than anything I've experienced in the cattle car, which doesn't make them great, and the leg room was OK (I'm 6"). I was pleased to find out they included a meal for free, as I hadn't bought anything to eat for the 5 1/2 hr flight. Overall a better than average flight, and it was on time."
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "I like the service"
Pros: "I liked the ease of it all. I didn't eat nor drink anything but their tray of drinks was efficient, and they did offer me a drink. I began reading the flight magazine, which has great articles, and before I knew it, half way through, we were already landing."
Cons: "The dirty crumbs between the wall with the windows and the seats. Someone needs to get a vacuum attachment down there. I couldn't stop noticing it."
Pros: "The dinner"
Pros: "The people in the plane are fine."
Cons: "Hawaiian air's customer service does NOT exist. When I had a problem and needed a simple change on a ticket because documented medical emergency they would not help. I had to purchase a second ticket for the same flight which cost me 1,100.00. I will forever bad mouth this airline until I get satisfaction which will never come."
Pros: "I like the seating accommodations that they made."
Cons: "It was extremely cold and you were only offered to purchase a blanket. It was not fair."
Cons: "The cabin temperature was unbearably cold. We asked for a blanket and they said they had blankets for purchase. We agreed to purchase because it was that cold. The flight attendant returned and told us that they were completely sold out. It was a very uncomfortable flight."
Cons: "A/C was not working correctly so we were all freezing."
Pros: "Close to on time, luggage available quickly at baggage area"
Pros: "Comfortable with good service"
Pros: "No entertainment on the flight, not even tablets to rent. Enjoyed the free drink!"
Cons: "Food was borderline"
Cons: "$200 change fee..."
Pros: "Came on time"
Cons: "No entertainment"
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Pros: "First class seating"
Cons: "How short the flight was. Wish I had more time to enjoy first class"
Pros: "I like having a meal with a free glass of wine."
Cons: "I didn't like having to pay for a blanket."
Pros: "Friendly, welcoming crew."
Cons: "Not a thing."
Pros: "Short flight, excellent crew."
Cons: "It was impossible to understand the announcements due to the cabin noise and rapid speech of the speaker."
Cons: "The quality of the complimenty red wine was extremely poor quality"
Cons: "I didn't like the fact that I was made to feel uncomfortable checking in at the counter by the representative because I was flying by myself on my husbands orders. SATO didn't book the flight and I didn't have the right orders according to her. Then she asked where I lived and where I was coming from. Looking at everything in the computer like I was lying. Then on top of that I left my Hydro flask at the counter. No one called me to let me know I left or didn't attempt to return it to me. It was super cold on the flight. I know it's always cold in the flight but this was ridiculous and you walk around selling blankets like are you kidding right now. It should be courteous to give out blankets. You wouldn't have to sell them if wasn't -50* degrees in the plane."
Pros: "Pleasantly surprised by breakfast. It was fabulous!"
Pros: "Regionally themed snack."
Cons: "Only two drink options. Had to rush to connecting flight."
Pros: "I lime the atention of the crew"
Cons: "There was a de lau of 1 hour be cause the logage havent been pack on board"
Pros: "Lots of leg room. Breakfast in coach , snacks etc"
Pros: "They actually still served a complementary hot meal, complementary beverages, and had a variety of TV shows and videos for all passengers to choose from for no additional charge. Hard to find nowadays. Will definitely be using Hawaiian in the future!"
Cons: "They could improve on their complimentary in flight entertainment."
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "Crew and plane are great"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "Love Delta. They will always be my #1 choice."
Cons: "Seats aren’t super comfy, but that’s true of economy on any plane."
Cons: "Boarding took a long time"
Pros: "Great flight"
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Cons: "Delayed 3 hours"
Cons: "No will fi"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "Great crew on board!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "Great service, free movies, nice crew."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"
Pros: "What is the issue?"
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "The flight was over 20 minutes early"
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Cons: "Extreme delays"
Cons: "no legroom in a first class and expensive seat"
Pros: "Very easy flight & process"
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Cons: "The plane temperature was too hot from boarding to landing"
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Pros: "Good flight, on time, uneventful. The best kind"
Cons: "No free beer :)"
Cons: "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Cons: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Cons: "No wifi nor power outlets. The entertainment was okay at best."
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Very timely. Boarding, take off, landing - all on time"
Cons: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Pros: "Did not catch that flight. Delayed about 8 hours."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
Cons: "There was no entertainment option available in the plane we flew in."
Cons: "Rude flight attendants, filthy plane"
Cons: "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The crew was very good. The pilot kept us updated on the turbulence and reasons for delay on food and beverage service."
Cons: "It was difficult to hear what the staff was announcing during boarding. They were not speaking clearly and loudly enough to hear."
Pros: "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
Cons: "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
Pros: "Friendly crew"
Cons: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Pros: "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
Cons: "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Cons: "Hour late crew rude"
Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Pros: "Flight was pretty much what you'd expect, pretty basic"
Cons: "For a 5 hour flight I woulda been nice to have more than just two cookies for a snack. Luckily I brought me own. Also there's no entertainment except for 1 magazine, so again, if you're flying American you better supply yourself with whatever you'll want before boarding"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"
Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
Pros: "Food, entertainment"
Cons: "Seats could be more comfortable for economy class"
Cons: "Delayed almost 2 hours, causing me to miss my connection flight. Had to pay extra $460 to purchase next available flight which delayed my arrival time 6 hours! Horrible experience !"
Pros: "Good coverage help at ticket kiosks. Flight crew and attendants were attentive during flight in the area of the plane I observed. Good use of lemon sorbet to finish off dinner."
Cons: "An hour Delay in getting plane ready for boarding this was not due to any weather issue that could be observed. Pasta did not look appetizing and appeared too large of pasta and too much cheese to break into mouthfuls with a fork easily.There was a small amount of lettuce without a dressing and some cooked quinoa like grain next it I did not understand what the cooks were trying to do with. Seat is uncomfortable for tall passengers such as myself at 6'5". Important to bring neck support. I had brought one but it was not stiff enough to offer good support. It also would have been a nice touch for writing implements of one sort or another to have been passed out to complete the board card that needed to be filled when entering U.K."
Pros: "Personal tv was on this flight. Everything on time and great service"
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Pros: "Like the free snacks while we waited 2 hours to board."
Cons: "Did not like waiting 2 hours to board."
Cons: "We could not check in on line and there was no Austrian Air agent at SFO (San Francisco). Ultimately needed to check in at United but their agents were uncertain about our tickets. Typical United service - cranky flight attendants, poor food - but we arrived on time and in one piece."
Cons: "NO INTERNET!!!"
Pros: "Flight was very smooth and timely"
Cons: "Wifi didn't work properly. Couldn't watch anything entirely. Frankfurt Airport is poor logistically"
Pros: "Eventually got home safe and sound."
Cons: "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
Pros: "New airplane"
Cons: "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
Pros: "Flight left on time and landed on time. Staff was nice and all went seamlessly."
Cons: "Wi-Fi and United app doesn't work"
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "Boarding was much more organized with lines marked for each boarding group. The crew was super friendly. Also, I received a whole can of cran-apple juice, which was much nicer than just a small cup. The tv options were also fairly priced for the options available."
Cons: "Long delay in San Francisco"
Cons: "My flight was delayed 2 times"
Cons: "okay because it was short"
Pros: "The stewardess miss polanxo was great"
Cons: "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
Cons: "-It said you can watch the movie using your personal device using WIFI; 99% the WIFI will drop or not working at all."
Cons: "My itinerary had to completely change."
Pros: "It was a old plane , entertainment was horrible . There was no choice of movies and other channels . For a flight this long they should have thought about this"
Pros: "Nice new 737-800, friendly crew"
Cons: "I volunteered to be bumped to a later flight, which was handled well; however my checked bags did not get transferred. The baggage desk at YVR was very helpful, but the United lost bags office was unreachable by phone. They always had very long hold times."
Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"
Pros: "The welcoming feeling that I received from the flight attendants."
Cons: "There was a drunk man on the flight. He kept making so many disruptions."
Cons: "The flight was run by United with an older aircraft The chairs were very small and didn't have entertainment tv. The food was okay."
Cons: "The flight was operated by United, but there was no clear indication that it was so and so checking in at the Lufthansa desk was pointless. Seats are extremely tight and the entertainment system is outdated."
Cons: "We got on board, waited 20 minutes. Capt said it was a bad reverser, and we were waiting on paperwork for 15 minutes. Long story short, they make us leave the plane after 2.5 hours. Then we wait in the airport for another 2.5 hours. I missed my connection and spent 10 hours in Chicago."
Pros: "Easy boarding (almost last to board) Decent enough meals. Hit and miss. Excellent breakfast, terrible sandwich, nice main meal. Crew were pretty helpful and pleasant. Comfortable. Got lucky, with 1 full spare seat. Seats seemed roomier anyway, standard economy, possibly due thinner seats (no screens)"
Cons: "Streaming on free wifi of free movies wasn't working on my PC. Tried all their tips and options. This is a big drawback with letting customers use their own devices. Can get complicated. Surprised that Adobe Flash + DRM software is required. They're supposed to be downloadable from the inflight system, but that wasn't working. Crew don't have expertise to deal with this (wasn't expecting them to). Movie selection looked decent enough."
Cons: "I am only 5 ft tall & petite but felt like a sardine with my knees hitting the seat in front. The overhead bins were so small that they couldn't fit carry ons efficiently so everyone was scrambling for space, delaying the boarding process & heightening frustration & stress. Boarding process was also inefficient causing delays."
Pros: "The crew was friendly"
Cons: "It was delayed three hours. The space was cramped. The food were horrible. There were no individual tv screen or outlets to charge electronic devices."
Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."
Cons: "My bags were tagged to Dakar but my final destination was Conakry. I was told my United that South African airlines doesn't have a "luggage contract" with ASky so my bags could not be tagged to my final destination. This is bizarre because Kayak didn't inform me of this when I bought my ticket otherwise I would never have bought that flight."
Pros: "Very little to like"
Cons: "First : I bought Lufthansa tickets but was flown w United. Rude staff terrible food and unbearable seating no tv monitors per seat. I travel to Europe 4 time a year... This was without question the worse"
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "That the flight came in to London 30 mins sooner than its scheduled time."
Cons: "Terrible behavior by the crew. It felt truly humiliating to be spoken to condescendingly by them and treated very badly."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Pros: "The boarding process got people on the plane quickly."
Cons: "None of the entertainment units worked in my entire section, about 19 rows all together. I was not able to access the light or call function. These should be separated from the media units and should be functional at all times regardless of technical issues. Food choices were interesting. The barley salad was quite strange. I would take that off the menu, if possible. It was quite inedible. Flavor profile was not good."
Pros: "The crew was extremely helpful on both flights. This made the whole experience very pleasant."
Pros: "The non stop flight was nice."
Cons: "Everything on the plane was broken, the seats, ear phones, it was an old plane, WIFI broken, so you couldn't watch a movie. The bathrooms were GROSS!"
Pros: "Computerised and self check-in was good and fast."
Cons: "Require united app on smartphone or tablet. Don't expect personal screen as its not available. Unfriendly crew and food was bad."
Cons: "Flight was delayed by over 2 hours. Then halfway through the boarding process there was a glitch in the system and I believe that they lost the seat reservations, which delayed us even further."
Pros: "United got my passengers from origin to destination on time."
Cons: "UA staff tried to intimidate my daughter into redesign sting her registered service dog as a "comfort aninal", and demanded that she describe the nature of the dog's service, IN DIRECT VIOLATION OF THE AMERICANS WITH DISABILITIES ACT. UA staff also, at the outset of the flight, attempted to confiscate all food and drink items from passengers, so that UA could immediately sell food and drink items to passengers."
Cons: "Seats were not comfortable, no individual tv screens"
Pros: "You can carry up to 16kg in your carry on. That's great."
Cons: "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
Airlines flying from California to Lihue have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Lihue
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