Daily cleaning, installation of cabin HEPA filters on flights from California to Medellín
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Scores according to KAYAK customer reviews
Pros: "The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively."
Cons: "The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner."
Pros: "Concierge at check in helping me saving money."
Cons: "Kayak and Travelocity making Sure to confirm if checked bags are included or not, the confirmation of flight purchase wasn’t clear enough and stated that Luggage info isn’t available at this moment so I got the big surprise at check in."
Cons: "Audio on TV was bad."
Cons: "I missed my original flight due to weather and JetBlue booked me on the next one but it wasn’t for another 24 hours. I only missed the flight by a few minutes but the crews were not communicating with each other that they had a passenger arriving for that flight. Because the delay was weather related, they wouldn’t provide accommodations. And it was 1 in the morning. So I missed a whole day of my trip and had to sleep in the airport. I will not be flying with JetBlue again."
Pros: "Flight departed on time, plane was clean, flight was smooth without issues of any sort."
Pros: "Outstanding cabin service snacks & entertainment. Freezing cold cabin"
Cons: "New gate area is AWFUL!! Filthy inadequate seating & restrooms Can’t hear gate announcements."
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Pros: "We landed an hour early"
Cons: "Plane delayed for 3 hours, poor communication explaining change of boarding times that were constantly pushed back."
Pros: "Crew was nice, snack and drink access is a plus"
Cons: "Delayed departure and then long wait to deplane due to ground crew issues on arrival. Arrived too late to use public transportation to get home and had to take a cab which is expensive and annoying."
Cons: "Tv controls on armrest are a bad design. Seats aren’t too comfy."
Pros: "We traveled MINT and really enjoyed the crew and our option to board first. My wife is walking disabled and we had wheel chair service right to the door of the aircraft."
Cons: "When we arrived in Boston, we sat on the tarmac for almost an hour waiting for an available gate. Then when the walkway was secured, no one was there to meet my wife with the wheel chair until all the passengers had disembarked. The delays stressed us out and we had a limo waiting for us."
Cons: "I didn’t get to pick my seating when I booked the flight (probably because the flight is so close to Christmas) me and my friend were put in middle seats (him in the row behind me) it was very hard to sleep that way. It would’ve been nice to be put together seeing as I bought the tickets pretty far in advanced, or at least have gotten better seats."
Cons: "In a long flight, one pack snack and a ken of cold srink is not enough."
Pros: "Ease of boarding. Comfortable seating"
Cons: "Entertainment system kept shutting down and because the controls were under my elbow it was impossible to not keep hitting it causing the channels to change."
Pros: "flight ok good, service good"
Cons: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Pros: "Clean plane, comfortable seating"
Cons: "Nothing specific was bad about this flight experience"
Pros: "Onboard amenities"
Cons: "Flight was delayed 3hrs....some kind of flight credit should be issued for delays of this kind of delayed specially on an overnight flight!! Last flight of the day and no other alternatives!"
Pros: "On board amenities"
Cons: "Flight was three plus hours late...not acceptable! My fiancee was similarly delayed a few days earlier."
Pros: "Even the pasa get next to me was awesome I liked it all"
Cons: "The wait to exit, but it wasn’t the airlines fault"
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Quick boarding."
Pros: "Comp snacks and sodas, legroom, tvs, hot towelettes in coach."
Cons: "At end of flight (which touched down 1/2 hour early) we lost savings due to malfunctioning jet way. Twice this week this happened! What gives?"
Pros: "Took off and landed on time. Efficient friendly personnel"
Cons: "Entertainment system was broken and I hoped to finish a movie I started on my way to my destination"
Pros: "Comfortable and cheap."
Cons: "Mechanical problems delayed the flight one hour."
Pros: "I got a sprite and the tv was nice."
Cons: "too hot very uncomfortable and the the flight was delayed."
Pros: "The overnite flight"
Cons: "Price very high. It cost over $800 to get a direct flight. Robbery. That is for a Middle Seat! It was another $95 for a decent seat. These companies are thieves. Outrageous!"
Pros: "The room the plane had to offer. Will never flight with Spirit or AA again when Jet Blue is available"
Pros: "It is the shortest way Skopje / San Diego home for Us in both places. I have traveled with Turkish Air 4 times. I stay longer time and like the fact that they allow two suitcases check in. I like the hospitality beg with all needed . The food was good. The crew was helpful. The entertainment was limited. Overall it was good but not as comfortable as I would like for such a long flight. It is like a contract to "stay sited"90% of the time."
Cons: "On the way to San Diego long wait at the Istambul Airport over night not place to rest. All in all the crew was very helpful and food was good. The comfort in economy class was limited could not strech legs or sleep. I did request and filed out paper work for frequent fly ( last time 6 mos. ago) but did not get any word or credit for upgrading. In NY finding Jet Blue was hard. But we liked that new plane exept for the fact that there was no food service for 6 Hrs flight."
Cons: "Luggage claim took an hour to arrive"
Pros: "Many facilities and kind crew"
Cons: "Two hours late - Jet Blue allows too many "extra carry ons" which delay entrance and exiting considerably. Noticed so many people with an extra carry on as well as a backpack the same size as a suitcase. Staff no way as gracious as staff from Boston to San Diego I do make allowance that they too were delayed and probably fatigued."
Pros: "The smiley and friendly flight attendants. The warm hand towels offered near the end of the flight. Being able to watch TV shows."
Cons: "I miss the days when you received more than a small bag of snacks for food. No movies were ever offered on the flight--just TV shows. Cramped middle seat."
Pros: "Checked one bag an hour before flight and it did Not arrive with me. Lame"
Cons: "We were delayed 1 hr getting on the plane but then over another hour on the tarmac while they continued to work on a technical issue they already knew about. They should not have let anyone board until it was resolved. We have two small kids and it would have been much better to have them in the terminal for that extra hour of waiting."
Cons: "I was cold"
Cons: "the touch tv screens did not work . they were hard to control and scroll. the controls are located on the worse place(the arm rest) my neighbor kept changing my channels and volume every time they put their arm on the arm rest."
Pros: "The flight was very smooth and had little turbulence."
Pros: "JetBlue never fails, one of the best airlines around"
Pros: "Love having wifi, tv and movies. No delays on this flight, which means that I arrived earlier than published flight times."
Cons: "Look out for broken phone jacks."
Pros: "I liked how comfortable it was space wise even without getting the extra space seats."
Cons: "I didn’t like that there were issues with the plane so we got delayed. Wish the seats went back further than 2 inches."
Pros: "The fact that I arrived at my destination. Leg room seemed above average."
Cons: "The plane was delayed for 40 minutes for no stated reason. The plane was antiquated with broken screen controls on the arm rest and tiny, low-quality screens. My buttons didn't work so I couldn't even turn the screen off for the duration of the flight let alone gain access to entertainment. I had to use my night mask so that I atleast didn't have to stare at Amazon advertisements for 5 hours straight on a broken screen. This was not a good introduction to JetBlue, and I would likely not fly them again. Not competitive to the quality or amenities of a major carrier. I wish I had read reviews of this company because delays and non-working equipment seem the norm for JetBlue."
Pros: "We arrived with view delay"
Cons: "There are nothing I don't like."
Pros: "More room. Genuinely nice steward staff"
Cons: "Have to pay for a blanket. Snacks sold in packs rather than individual things."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Cons: "Water and snack"
Cons: "They put mi to buy a reverse ticket from Medellin to Madrid, . I dont see the reason !!!!! I dont use it"
Pros: "The seat wasn’t working properly"
Pros: "Overall trip was ok"
Cons: "Lady guiding people to register luggage was rude"
Pros: "Charming crew Excellent attention. Very helpful"
Cons: "Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English."
Cons: "Very good experience with Avianca"
Pros: "Flight delayed causing anxiety as onward connection."
Cons: "No vegetarian food available."
Cons: "Seats are to small and food was overall not to par"
Pros: "Thank you"
Cons: "Thank you"
Pros: "The friendliness of the Avianca Staff."
Pros: "Nonstop to destination."
Cons: "Very uncomfortable"
Pros: "The hole experience was excellent"
Pros: "Checkin staff very helpful and quick boarding. Infligjt staff polite and professional"
Cons: "No much leg roon."
Pros: "Everything was good"
Cons: "Avianca cambió nuestros vuelos directos de Isa y regreso sin consultarnos por Bogotá Habiendo otras opciones mejores"
Pros: "Got there earlier"
Cons: "Flight went form the 31st of October at 10 pm to the 30th at 2 am. I️ had less than 2 hours to get ready for the flight. The connection were very long as well. Had to stop in Guatemala without notice and flight was delayed from Bogota to Cartagena. Worst flight experience ever, though I’m on vacation so it’s better than Work. And we didn’t die yay"
Cons: "THE FLY WAS CANCEL.."
Pros: "Everything!!! Great flight on time"
Cons: "It was raining when I landed but thats out of you guys hands!"
Cons: "Everything was wonderful except for taking too long to disembark"
Cons: "Delay. Domestic lounge is poorly served. Not even a fridge with drinks!!"
Pros: "Very comfy. Very easy flight"
Cons: "Everything went well. More leg room would be nice"
Pros: "La atencion del personal a bordo"
Cons: "Los asientos del B787 muy incómodos"
Pros: "Avianca rules and so as kayak"
Pros: "Flight was quick but equipped with music shows and games. They informed us they would transfer bags for us which was great because I would have to worry."
Pros: "Too windy"
Pros: "We parted late as alwats"
Cons: "There was no vegetarian food"
Pros: "food was ok, seats ok"
Cons: "no wi fi movie selection was limited"
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Excellent and ontime"
Pros: "Blankets, pillows, personal tv moniter and they fed us!"
Pros: "Todo me gustó"
Pros: "First time with avianca. Surprisingly modern and comfortable plane.efficient service. Decent baggage allowance. Took a star off because flight was delayed a bit(1/2 hour) but otherwise very pleased"
Pros: "Confort ando amability"
Pros: "Price was great but that's about it!"
Cons: "Every Avianca flight was delayed besides the national flight. First flight (Los Angeles to Bogotá) was delayed about 1.5 hours."
Pros: "Non stop flights"
Cons: "Prices are expensive"
Pros: "The crew was professional and all the amenities made up for the terrible food."
Cons: "I ordered the steak and it was so dry I could not cut into it. Salad was uninspiring. I upgraded to business class and expected more."
Cons: "1 bag delivered whithout padlock and stole belogingns."
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Cons: "El desayuno estaba un poco frio"
Pros: "Avianca is top rate, great food, great people and excelent service. Free in flight movies and whisky, what more could you ask for?"
Pros: "On time, good entertainment options. Second round food and beverage option not bad."
Cons: "Baggage check-in at LAX was slow and inefficient. Despite the few passengers, the 2 check-in agents took an exceedingly long time to check in passengers. At one point, there was a 10 minute gap in which no one was being checked in despite the fact that the two clerks had already finished with the previous passengers. They spent the 10 minutes doing paperwork at the counter and not checking in passengers."
Pros: "on time"
Cons: "Just like every other airline, small seats."
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Pros: "The organization of the crew was poor"
Cons: "Organization and cleaning"
Pros: "Crew assistance"
Cons: "Airplanes too old"
Cons: "More leg room"
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Cons: "New aircrafts, the chairs are falling apart n"
Pros: "All the steps were efficient and friendly from the ground to the air. The nice attention of the COPA air personnel was also appreciated"
Pros: "Snacks really help jet lag Movies"
Cons: "Small aircraft"
Pros: "They were attentive to my needs."
Cons: "Paying $700. Than paying another $750"
Cons: "Very Good."
Pros: "It isn't delta or united"
Cons: "Crew was not pleasant Food was not tasty"
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "For a small plane, staff did good job with two meals, etc."
Pros: "Straight forward, no BS. Love it"
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "THE SERVICE WAS EXCELLENT AND THE CREW WAS HELPFUL, POLITE AND FRIENDLY."
Cons: "THE SEATS WERE COMFORTABLE BUT DID NOT FULLY EXTEND. IT WAS NOT EASY TO SET THEM IN THE DESIRED POSITION BECAUSE OF THE BOTTONS THAT DID NOT ALWAYS RESPOND THE REQUEST."
Cons: "The lady next to me was sick and NO papers bags !!! I asked for a Blanket they didnt have it. I GUESS SOMEONE TOOK YOUR BLNAKET “answer of the copa employee”."
Pros: "Slept most of the way"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Pros: "So so"
Cons: "So so"
Pros: "Lost my luggage"
Cons: "Lost my luggage"
Pros: "Copa is excellent"
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Everything excelent services, profesional"
Cons: "Keep like that congrat !!!!"
Pros: "Great personnel, offered snacks more than one (that depends on hours of flight), sears a bit tight, but overall great experience."
Pros: "Never late and new planes"
Cons: "Some confusion on the gate assignment in panama"
Pros: "Fly attendant was good"
Cons: "Wi-Fi did not work at all"
Pros: "Nice new plane"
Cons: "Very delayed Remote boarding door Delayed 1,5 hours"
Pros: "When they booked me on another airline after making me wait 36 hours and finally admitting it was their mistake they inadvertently cancelled my reservation."
Cons: "They intolerant, unprofessional, they overbook flights and blame the passenger, they don't help you when this happens, they cancelled my booking and tried to blame me, they act as if they have a right to treat a customer like garbage. Don't EVER book a flight with this company. If you do you are taking a huge risk."
Pros: "Everyone was extremely kind and helpful!"
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "Everything was perfect"
Pros: "The empanada was good."
Cons: "Boarding felt unorganized"
Pros: "Total failure deception! I was denied access to the flight because of going into Peru they said I had to have a round-trip ticket and Copa would not let me on board. I was told this and after standing in line for over an hour waiting to check in at almost midnight in LAX. I spent hours on line I spent hours on the phone trying to recoup the situation. they wanted to charge me $325 to make changes plus other expenses of the airfare. I missed important connections in Peru. I am applying for a retirement visa there I should've been allowed to deal with immigration in Peru . However if it is the regulation of that airline that I'm not allowed in there without a round-trip ticket why did kayak sell it to me? Kayak cost me $539 and change not to mention a week and a half late getting to Peru! Customer service was just pretty much ridiculous I spent a lot of time on hold so somebody could go ask somebody who Ask somebody else a question. I could understand no refund however that was just downright not fair kayak and Copa airline basically screwed me over."
Cons: "See the above"
Pros: "Had movies and tv shows for free"
Cons: "This is the letter I wrote to the airline My sister in law and I rode your airline for the first time on July 2, 2016 to fly to Bogota from the United States. We first couldn't download our boarding passes on our phones so we were forced to wait for 1.5 hrs in line. (45 min of that which had no one behind the desk working and hundreds of people just standing in lines.) Finally after we checked in we went to the gate and we saw on our tickets that she and I were not sitting together even though I booked the flights for us together and chose our seats to be right next to each other months in advance. I went to the guy at the counter and he said that "it's a full flight, nothing they could do and you will just have to write a letter." My sister is diabetic and needs insulin medicine and to check her blood sugar and since we were unable to sit next to each other we were forced to go do this in the bathroom. Not only that, but to be on a 7 hr flight not sitting with each other when we were supposed to be is very unprofessional. The whole ordeal didn't bode well for your future repeat business of your passengers. Just very unhappy all around regarding using Copa Airlines."
Pros: "The food and free movies."
Cons: "We got to the airport 2 hours early and they had us line up in a Very slow moving line. When we finally reached the front an hour had gone by and the customer service rep then said we must have an exit flight from Guyana to get our boarding pass. This is the first we'd heard of this although we had researched visa requirements, etc for Guyana. We stepped out of line and quickly booked a flight on our phone, but when we tried to jump back in again the attendant made us wait in line again (a shorter one, but not smart considering the time crunch at that point. Finally we got to the front again and the attendant was very slow about entering our information. Then suddenly she calmly noted, "oh, it's too late to check you in, you can't make this flight." ... We were upset to say the least and after pestering her further about a reimbursement she said we would have to wait until she dealt with all the other customers (a long line of an hour or more) and that she couldn't put us on the next few flights because they were full. Finally she let us borrow her phone so that WE could call customer service and try to deal with it. They of course gave us the run around and we still don't have a reimbursement and will likely never book with Copa airlines again. Hopefully after a few more phone calls we can eventually get reimbursed. :("
Pros: "the food"
Cons: "very unhelpful staff have to be there 3 to 4 hours to get on a flight the lack of staff at the airport kiosks not understanding with medical emergencies"
Cons: "Drink service only came twice in 6 hours! Food was overcooked and bland. Attendants were unhelpful. Terrible airline."
Pros: "The crew was good. The seats fine."
Cons: "The sana distancia was not respected in the airline."
Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"
Pros: "the good serice"
Cons: "better plan es"
Pros: "The snacks"
Cons: "More snacks"
Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "The staff are very nice and accommodating."
Cons: "I checked in on line but went to check in desk to make sure my bag wasn't too heavy and the man changed my seat! Then I went back and the next guy said I couldn't have my seat even though it was 2minutes later and gave me a new seat but a better seat. Then the first guy comes over to give me a boarding pass for my second flight and again he changed my seat to an awful seat. And I wanted to sit next to a friend from Mexico City to Lima so that seat change was really mean. Once one the plane the man in my original seat got an upgrade so I got to sit next to my friend about half way through the flight when she came to tell me about the empty seat when she came to the back of the plane to use the bathroom."
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Cons: "Everyone is so rude, they don’t care just a number to them."
Pros: "Kindnesses and attentive at all time"
Cons: "Both planes delayed and carry on luggage lost"
Cons: "I love the service The workers there really helpful and friendly"
Pros: "Food, entertainment, comfort,"
Cons: "Crew was really RUDE"
Cons: "We got premium economy seats but no priority boarding or priority bag drop as promised. Also, the entertainment system did not work."
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "They did all they were supposed to do. Good trip"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Pros: "arrived ahead of schedule"
Cons: "took an hour to taxi after landing no vegetarian options for food"
Pros: "The services on the counter"
Cons: "My flight was delayed"
Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."
Pros: "Boarding time, entertainment, personnel."
Cons: "Losing connection flight and wait almost 11 hours overnight for next flight."
Pros: "costumer service"
Cons: "The way they operate now where you have to pay for checking luggage and that we depart 30 minutes late and Apparently Aeromexico is been having problems with the tickets they don’t work when you go to the scanner and you have to go back and print your boarding pass that’s a problem because you have to start back in the line"
Cons: "Terrible wait lines , espec ially at customs"
Cons: "Rows ridiculously close together."
Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."
Pros: "Efficient and friendly service."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Everything specially the service"
Pros: "No comentes"
Pros: "On time flight, extremely efficient crew, comfortable seats, entertainment, meal, drinks."
Cons: "Boarding, paid for upgrade but was second to last zone to board, leaving me to scramble for Room for carry on. Flight crew was friendly enough except for one, she seemed put off by everyone on board, but especially me. Lol. Basically threw the tray of food on my table and on the backside, pulled tray before I was done. She hopefully was having a bad day."
Pros: "- Personal Media Station - Food - Water served at least twice - Fast flight"
Cons: "- Not enough space to fit my carry-on - No self service for check-in in the airport."
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "Every thing"
Cons: "eveything was bad"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "This company is obviously dedicated to providing a quality product."
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"
Pros: "Crew members are ok"
Cons: "Poor management"
Cons: "100% of my flights on AeroMexico have been delayed by 1 hour or more. In one case recently by nearly 4 hours. That if milely my random experience; it's still unacceptable, especially since they offer no apology or compensation."
Pros: "Found tickets to Mexico cheaper than any other place."
Cons: "Need more space"
Cons: "Delayed missed connection arrived many hours late"
Cons: "Great flight"
Pros: "The crew was very good & a great selection of movies."
Cons: "More selection of snack would be great."
Pros: "Not a lot"
Cons: "Email flat attend it was very rude to a handicapped gentleman."
Pros: "plane was very nice and roomy, crew were friendly and good service"
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Cons: "Connecting flight was delayed over 3 hours for system failure on original plane, after boarding. Gate was changed 4 times after that."
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Pros: "Absolutely nothing"
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Pros: "Honestly. Nothing."
Cons: "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Cons: "3 of the crew Members were extremely rude... snarky remarks when asking very simple questions... We are supposed to have a good experience as a costumer. Not my fault the crew might be tired or having a bad day."
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Cons: "delayed/not on time"
Cons: "Delayed, bumpy and staff didn’t look for headphones"
Pros: "Comfortable chairs"
Cons: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Cons: "Surprised to see they charge $50 carry on fees at the gate."
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Cons: "The crew looked very bored."
Pros: "Staff at SAN was good helpful. Check in was seemless."
Cons: "Wishing that they would serve something to drink — even if I would have to pay for it. Flight attendant gave me wrong directions and I left for another terminal while my carry on luggage (which had to be checked) was still at the gate. I had to wait until it arrived at baggage claim."
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Pros: "Good choice of movies."
Pros: "Flight was great. Seats were roomy and comfortable. There was a free in flight movie. It was easy to go to the restroom."
Cons: "No space in overhead cabin near my seat. I had to go to the back of the plane to find room for it."
Pros: "The crew was incredibly helpful and friendly, the seats are so comfortable and the free tv is such a perk!"
Cons: "I wish the flight crew could more strongly enforce the storage issue. When I have to check my bag, adding another 40 mins to my airport experience, because someone puts their purse in the overhead storage it peeves me a bit."
Pros: "Service in coach was nice and attentive."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The crew tried and did as good a job as they could with what they had to work with."
Cons: "The shuttle transportation didn't give me any information about baggage claim, took me 45 min to find the right baggage claim! So frustrating."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Pros: "Seats are the most uncomfortable seats ever"
Cons: "The customer service and the lack of assistance from the airline ground staff was horrible ."
Pros: "Seats reclined, beverage service."
Cons: "Wish movie would have been a better movie, not animated."
Pros: "Flight was pretty much what you'd expect, pretty basic"
Cons: "For a 5 hour flight I woulda been nice to have more than just two cookies for a snack. Luckily I brought me own. Also there's no entertainment except for 1 magazine, so again, if you're flying American you better supply yourself with whatever you'll want before boarding"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Cons: "Fat ads sitting next to me should have purchased 2 seats"
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"
Airlines flying from California to Medellín have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Medellín
Masks required on board, masks provided on flights from California to Medellín
Social distancing seating
Middle seats unavailable to book on flights from California to Medellín
Testing for antibodies, testing for symptoms for flights from California to Medellín
Waiving of change fees. Search flexible flights from California to Medellín