Pros: "Crew was friendly and accomodating"
Cons: "On board entertainment was poor at best"
Pros: "Great crew. Great plane."
Cons: "I feel like JetBlue used to have more/better movies"
Cons: "I missed my original flight due to weather and JetBlue booked me on the next one but it wasn’t for another 24 hours. I only missed the flight by a few minutes but the crews were not communicating with each other that they had a passenger arriving for that flight. Because the delay was weather related, they wouldn’t provide accommodations. And it was 1 in the morning. So I missed a whole day of my trip and had to sleep in the airport. I will not be flying with JetBlue again."
Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."
Pros: "Good legroom in economy. Friendly, helpful flight attendants. Multiple snack choices."
Cons: "More LA SF Bay Area flight options."
Pros: "Very comfortable seats and great snacks"
Cons: "Really small bathrooms in Salt Lake City gate area. Terrible wait!"
Pros: "Crew was very pleasant and flight was on time."
Cons: "The tray tables were all broken and hinging in my row. The aux port for headphones needs to be updated to support new types of headphones, like Bluetooth or lightning connection."
Pros: "Flight, comfort, crew, were all great"
Cons: "The WiFi"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Pros: "Super great seat. Free Wifi. Snack best."
Cons: "Honestly i cannot find anything bad during this flight..."
Cons: "Not many kid friendly videos."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Crew and amenities were great. Loved the snack and food options and the warm towel upon landing!"
Cons: "Takeoff was delayed by 30 mins and we taxiied on the runway for about 30 mins after landing"
Pros: "Super friendly staff, best-tasting food outside of flying first in some of the East Asian carriers. The massaging feature on the lie flat bed was also excellent."
Cons: "Entertainment screen in our section of the plane were not functioning correctly. The crew made several attempts to reset the screens but it didn't work,"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "Nice polite and helpful crew! Nice flight!"
Cons: "Only 1 snack and a beverage for a 5:30 hour flight"
Pros: "Despite being a smaller airline I must say I’m completely floored by how much I enjoyed my flight with JetBlue! The free WiFi is a game changer compared to the greedier airlines that charge through the roof for it and the staff has been incredibly kind. Also, the flight attendants were really sweet. I watched them diffuse a few situations that most people would have ended up making worse. Not to mention this is the only airline that actually OFFERED to assist me getting on the plane. I sometimes request assistance, but I really needed it last night and they offered without a second thought. I had only come up to the desk to ask about reprinting my ticket. As soon as I went up to the desk to ask about reprinting my ticket, they immediately asked if I was ready to preboard. The man who helped wheel me out of the plane at JFK was very considerate as well and asked if I wanted to go to the restroom before going out to the gate. He wheeled me all the way to the car where my husband was waiting. Every member of the Jet Blue staff I met this weekend was exemplary. If I can help it I will always fly Jet Blue when I fly nationally."
Cons: "The gate was not as clean or neat as other gates. My flight was also delayed by two hours."
Pros: "Definitely more legroom on jet blue."
Cons: "Leaving an hour late."
Pros: "The flight attendants were very friendly."
Cons: "JetBlue used to board by row. I purposely chose a seat in the very back of the plane because I knew at LGB you can deplane from the back of the aircraft. I was unable to deplane from the back because they seated most people before me despite checking in early and my bag had to be put in the middle of the plane. My grandpa is in the ICU and I nearly missed visiting hours because of having to wait to deplane in the front."
Cons: "Booked to travel with others and return flight itinerary was changed prior to our trip. Friends have to wait longer at airport and we now have to leave earlier. Outbound plane broke and we ended up leaving 3 hours late. Updates were poor and we were left wondering what was happening. Got to our destination at 3am. Given a $75 credit that can only be used for future tickets. Why not for baggage or seat upgrades? Not planning to fly this airline any time soon."
Cons: "For a 5 hour flight u need to feed people"
Pros: "Great friendly and understanding staff"
Cons: "Turbulence kept waking me up. As always, leg room isn't quite enough to keep knee-pain away."
Pros: "Entertainment was great with many options and WiFi included."
Cons: "I think it is time for US airlines to offer complementary meals, especially in a 6 hours flight across US! Just a small bag of chips for a 6 hours flight? European airlines offer full meal for a 2 hours flight..."
Pros: "It sure as hell wasn’t United. Eeeeeeeeeeeeeewwwwwwwwww."
Cons: "Was chastened for grabbing cheez-itz from the pantry on my way off."
Pros: "Service with a smile!"
Cons: "Absolutely nothing!"
Pros: "The coffee on the plane was the only thing I liked"
Cons: "My flight got delayed an hour, once air borne we had to land due to an engine over heating. They weren’t able to help me find another flight that day. I had to call 3 times to jet blue’s customer service to get a flight the following day, I missed an important family event. I also lost money in multiple ways, not going to work and playing for uneeded dog care for my dogs."
Pros: "Comfort sitting was very good"
Cons: "There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple."
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Pros: "We have no complaints, Everthing was just perfect!"
Pros: "Seat space, legroom, personal TV, free movies, free unlimited snacks"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Stewardess help me with luggage."
Pros: "Extra space seating - it's nice to not feel so crammed in. Crew members were very friendly."
Cons: "Crew items stowed in the overheads in row 1 - had to stuff my backpack in there so tight it took two men to wiggle it out. That was on flight one. The next flight, there was no crew luggage/items in the overhead - everything fit very nicely."
Pros: "Movies for free"
Cons: "The one hour delay"
Cons: "They want to charge for everything. Traveled with my husband but we couldn't sit together without having to pay $200. The seat assignment happened at the gate for us and they didn't accommodate our request to stay together. Seats were small, hard and uncomfortable."
Pros: "Every time the main flight attendant spoke he had the whole plan laughing. Very rare flight but if your lucky it’s a blast"
Pros: "Plentiful and free snacks, water and soft drinks, clean and spacious plane, free movies. Why can’t all airlines provide such service and amenities ?"
Cons: "Can’t think of a thing"
Pros: "Efficiently added a lot of people to this flight from another delayed flight--pilot & crew was informative of additional delays so that we knew what was going on"
Pros: "Once again the system for my seat did not work. Fortunately, the middle seat was empty and I wa able to watch that screen."
Cons: "Entertainment System did not work at my seat. WiFi signal was not strong enough for me to watch any videos on my device."
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Cons: "Flight was delayed over 80 minutes - warning of delay occured after I was already at airport, through security."
Pros: "Courteous an professional flight team. Comfortable seats."
Pros: "Very comfortable and the crew was amazing."
Pros: "Legroom was excellent! Crew were nice."
Cons: "Flight was very late, I had to delay my ferry reservation to their last trip. Not sure if anyone is responsible for it, but your email directed us to get to the airport at the same time as originally scheduled. That's not fair. I could have slept a couple more hours (which I'm in dire need of). Flight delay would not have been so bad had not been for that direction."
Pros: "new plane with expanded comfort seating section and in-app purchase of more room were great. I like the self-serve features on the plane for snacks and drinks."
Cons: "The entertainment system was terrible. The touch screen is buggy and not very responsive and Direct TV would hardly work at all. The signal dropped constantly."
Pros: "The boarding announcements at Gate 10 in SF were impossible to hear."
Cons: "The boarding obstructions should be listed on the flight information screen"
Cons: "Schedule delay by more than 2 hours"
Pros: "International terminal for domestic flight.. too hour circlinnjgn sfo to find it.,., then luggage at different carasol thhan announced.. and taxi a mile away of walking ... thank God I am not handicapped"
Cons: "El vuelo me dejo en bogota"
Pros: "The crew is busy so that she might forget the request."
Cons: "Maybe more person."
Pros: "Charming crew Excellent attention. Very helpful"
Pros: "Very good flight"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "service, great plane, always on time. With Avianca you cannot go wrong"
Pros: "Fly on time, nice food."
Pros: "Service. The plane"
Cons: "Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done."
Cons: "La puntualidad de la aerolinea"
Cons: "We had a long delay. It would be good if in the future the crew would announce the reason for the delay. I did ask and they said they did not know. Any other airline would say what is going on to keep people relaxed"
Pros: "Fue todo muy puntual saludas y lkegadas muy buen servicio"
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Cons: "I did not like how during reservation, you cannot put a space between the two words in the first name or last name. For example, I was forced to put "MariaAlejandra" as the first name instead of "Maria Alejandra". I had to call the airlines and go through a hassle to ensure there will be no problems boarding the plan because of this minor name difference."
Pros: "Probably one of the most modern and comfortable planes I've even been on."
Cons: "Flight was delayed by an hour"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Cons: "They moved the original flight (direct flight) for a flight with stop in bogota. They did this because the flight NYC-bogota was empty. They delay the flight nyc-medellin to mive the people and fill the bogota flight. I need to arrive at 1 because i was attending a funeral and i couldnot attend the funeral"
Pros: "Seating very comfortable and food was very tasty and healthy."
Cons: "Took a bit to get the luggage in MDE."
Cons: "I had been checked in and when I arrived at the gate they told me and my 13 year old son that we could not fly on our direct flight to Medellín because it was overbooked and they had decided to change planes. Absolutely ridiculous, it was about 20-30 passengers that were denied boarding, including us. They sent us on a plane through Bogota, then to Medellín, arriving 7 hours later and only with a dumb breakfast voucher. I spoke to them that I had an important medical appointment for which I was travelling for, it did not matter. They made no no accommodations whatsoever."
Cons: "Flight delayed with no announcements or reasons given and two gate changes."
Cons: "Storm during flight"
Cons: "Left us in the airplane for 3 hours because of an internal problem of Avianca"
Pros: "service. the crew was very friendly"
Pros: "Fast and good service in the plane. Fast boarding"
Cons: "Timetable updates and boarding calls were in Spanish only Boarding time was inaccurate and wasn't updated on time."
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Cons: "This is complete false advertisement and a blatant example of bait and switch. After booking 4 direct flights from New York to Barranquilla to Cartagena to Medellin and back to New York, only one of which was through bogota, I got 3 notifications that all my flights were now going through bogota with 3.5 hr layovers! Worst airline ever."
Pros: "Entertainment system"
Cons: "Flight attendants were rude"
Pros: "Super quick flight. Loved that they transferred the luggage for us while we switched flights."
Cons: "The flight from Bogota to Medellin was delayed but the crew was not informing the passengers of ETA. They initially stated the flight was cancelled, then said the flight was delayed waiting on the crew, then they said we had no captain. Therefore, it was a messed at the gate and people were really upset. The boarding crew didn't even know how to organize people into lines. Some people were given different flights and others were told to wait. Unbelievable"
Pros: "The flight attendant were very attentive and nice."
Cons: "The food was too salty. This is especially bad for me since I have high blood pressure."
Pros: "Excellent flight. Seats were comfortable and well spaced. Each seat had an individual entertainment screen. Served juice and coffee on a one hour flight! Check in was easy and cabin crew friendly and professional. We will definitely fly Avianca again."
Cons: "Booked through Flight Network which was a disaster! We will never book a flight through them again."
Pros: "crew was very charming"
Pros: "On time , and good service"
Cons: "Disaster app and call center"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Cons: "Un poco demorado la entrega del equipaje."
Pros: "Excellent and ontime"
Cons: "Connecting flight in Bogota was delayed. This is the second time it happened in consecutive Fridays."
Cons: "Flight from Bogota to Medellin was delay because connecting flight was late."
Pros: "First time with avianca. Surprisingly modern and comfortable plane.efficient service. Decent baggage allowance. Took a star off because flight was delayed a bit(1/2 hour) but otherwise very pleased"
Pros: "I sat by the window, it was a nice newer plane, and I thought the pilot did an excellent job landing. I have always loved flying with Avianca. Probably the best company to fly with!"
Cons: "They didn't give out earphones in order to watch something or listen to music."
Pros: "Speed of boarding and friendly crew"
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Cons: "We had to take a bus to reach the plane."
Too crowded. Stale almonds. Boarding very slow. Crew was friendly and helpful. Flight was smooth and uneventful.
Our for delayed an extra hour
Flight crew was very friendly and professional
Great service during the pandemic.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "Crew was nice"
Cons: "Nothing really"
Cons: "Slat Lake is not good for mobility challenged people."
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "Crew was nice"
Cons: "Free food"
Pros: "The crew was friendly."
Cons: "My reservations were messed up and I had to wait for another flight to my final destination."
Cons: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Pros: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Cons: "Nothing honestly"
Cons: "Reclining seats"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "Nice crew"
Cons: "Delta always delivers!"
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Cons: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"
Pros: "It was a pleasant experience. The crew were very friendly and professional. Their entertainment system and movies etc on-board was very good. Food was great too"
Cons: "Nothing really. A bit more leg room perhaps. It seems delay flights have the shortest leg room when compared to other airlines."
Pros: "Good abording"
Cons: "problems with seating assignment"
Pros: "Friendly, efficient"
Cons: "Food sold out and there was nothing left"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Cons: "My flight got cancel two days in a row due to outrage power in atlanta."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Cons: "I was not aware, when I picked my seat, that we were ahead of the Emergency Exit. My seat was extremely uncomfortable."
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Delta is always running behind."
Cons: "Seats are very small."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "The staff"
Cons: "I used a regional certificate to upgrade; this wasn't 1st / biz class at all; the seats are just big clunky leather seats, no recline, no leg room. Really disappointing for a red eye flight across the US."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
I really liked how clean and spacious the airplane cabin was, and how friendly and professional the staff were
Pros: "I got home"
Cons: "Boarding experience for star alliance gold members Give something to eat! Your lounge areas don’t provide any real food. Just some crackers w/ the worst coffee ever. Maybe I won’t fly again with copa"
Pros: "Comfortable chair"
Cons: "They didn’t finish the in flight service supposedly due to turbulence but the plane was actually fine"
Pros: "Better entertaining sistem"
Cons: "Better entertaining sistem"
Pros: "On time"
Cons: "Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that."
Pros: "Even on a short flight, food was provided."
Cons: "Waiting area before boarding was too crowded."
Cons: "They had to change the plane we took on the flight which left several people without a seat. We made it on, only because we were traveling with a baby otherwise it would have added to an already awful travel day."
Cons: "Entertainment options like a Movie"
Pros: "We waited o9ver 1/2 hours so our flight was ;35 minutes late arriving in Medellin."
Cons: "Change flight without notifying me"
Pros: "Flight was long, but food came early and often."
Cons: "I would like a little more leg room."
Pros: "Panama uses American dollars so no need to get extra cash to use during layover. The flights are always quick out of Panama."
Pros: "The seats were comfortable, they served a free snack and also a adult beverage"
Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Cons: "The plane was delay"
Pros: "Service is awesome, plus the amenities are great; food, drinks, TV."
Pros: "Convenience, price , service"
Cons: "Late take off but it was not the airlines fall , Captain apologized many times"
Cons: "Crew members were rude. Refused to help me with my carry on and were rude about me needing to learn how to take my own stuff down from the overhead bin (i am a short person, so naturally i cannot reach the overhead bin and pull out my bag). Complained among each other (in front of the rest of the passengers) about people asking thrm for help."
Pros: "Crew was great, food was good, legroom ample in economy. Great value."
Cons: "Entertainment system was good, but move selection a bit limited."
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "I've never had a flight that was late with Copa."
Pros: "Flight time didn’t feel long at all. Great service"
Pros: "But... when I purchased a tkt online. For some reason the name on last ticket I purchased was on the next COPA ticket. A 300.00 purchase. Because COPA does not change ticket holders names it was a total loss. I bought the ticket for a student in Cali to come and meet me in Panama City I couldn't afford to buy a second ticket so Victor stayed home. Every other Airline charges a minimal fee to make changes on a ticket so now there is a credit at Copa Airlines for a person that will never ever use it.... such a waste of time and money. Barb Langman from Lafleche Saskatchewan Canada"
Pros: "The service wheelchair for old people is very good. All time took care at my mom tks."
Cons: "Our flight was cancelled minutes within booking but still charged to our credit card for 10 days, meaning we never actually made it to rio and lost our deposit on our hostel."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Pros: "Poder dormir tranquilo porque habíamos dormido en el suelo por haber perdido el vuelo anterior, y esperar el que nos consiguió el counter de Copa, diciéndonos: "lo único que puedo hacer es no cobrarles el nuevo pasaje""
Cons: "Haber perdido el vuelo por culpa de Copa y por haber incomodado a 2 personas de edad ( mi esposa de 68 y yo de 72), sintiéndonos degradados de tener que dormir en el suelo por ser 1a vez de estar en Panamá y no disponer de dinero extra para un hotelucho."
Cons: "Copa airlines lost my baggage for 6 days. I had xmas presents and all my belongings since I did not travel with a carry on. They did not communicate with my until day 5 to tell me where the bag was. It pretty much ruined my short trip that I get to have once a year with my family."
Cons: "bad web site lost luggage stolen items from luggage no option to wrap my luggage in plastic unfriendly staff late flight and take off"
Pros: "Service, is great the staffing very courteous and polite."
Cons: "Space, entertainments and other passengers behavior. Nothing that really can be controlled by your services."
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Pros: "Clean, new airplane"
Cons: "The business class seats and service were simple and basic"
Pros: "Excelente la aerolinea COPA y muy buenos precios"
Pros: "Service, flight"
Cons: "No a decent diner served"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "After I missed my flight I was greatly helped by a transfer agent named, Ana Raquel. She did everything she could to help me as they arranged to get me on the next flight and as I waited and boarded. The other agent serving at that same desk also helped. I am sorry I did not get her name. No one could have been nicer than Ana was to me."
Cons: "When I arrived in Panama my boarding pass said the flight from Panama to Quito was leaving from Gate 20. I checked with the departure information and did not see Quito on the list. I made the mistake of not checking the time. And therefore waited and waited at gate 20 for the flight to Panama which by that time I had missed. And saw later that the gate had been changed at the last to Gate 24. I thought it would have been nice if Copa could have posted the change at Gate 20 . I would not have missed the flight."
Pros: "Food, short length of flight"
Cons: "Colombian customs forms were only in Spanish; would've helped if crew offered assistance to those who needed some help w translation"
Pros: "Tiny chairs"
Cons: "Tiny chairs"
Pros: "Planes are clean and crew is nice"
Cons: "Overall they are a poorly organized airline and there is almost no entertainment."
Pros: "Crew was very supportive. My son went to eat , but distance to food court was very far. It took him a long time to order , and almost missed our flight."
Pros: "One of your crew members went above and beyond to help a family that was sitting next to me. That kind if service was unexpected and a huge help to the family. We were all impressed. They were all very cordial and polite."
Cons: "from Panama to Medellin they could not regulate air temp, hot, cold hot cold.."
Pros: "Flight on time and crew with an excellent service level"
Cons: "The check-in process is not that easy, and impossible to make from a Smartphone or a Tablet"
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
Cons: "Excelente atención y servicio"
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Cons: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."
Cons: "Quick, easy, no problem."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"
Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Pros: "Quick comfortable trip."
Cons: "Some food or drinks"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Cons: "Snack . Don’t have 0 snack in the plane"
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Pros: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Cons: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "The boarding process was disorganized."
Pros: "Friendly service"
Cons: "Only give you water for free"
Pros: "Aircraft was superb."
Cons: "Communication arr as y was too busy. Too much going on around me."
Cons: "Food too sweet (waffles and yogurt ) diaper changer is too small and tight like for new borns only"
Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Cons: "They rebook ed me thru LAX."
Pros: "comfortable, smooth flight"
Cons: "Delayed take off due to mixup between crew and passengers... a lot of seat changing before we got cleared for takeoff."
Pros: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Cons: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Pros: "The food, crew, and entertainment were great."
Cons: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Smooth flight, on time"
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "Every employee is super helpful and the airline is family friendly. Airplanes are always new and clean. The meals are always good as far as airplane food goes. They have a generous baggage policy and unlike other airlines the airport departure tax is included in the fare. They serve the customers unlike the domestic airlines."
Cons: "Overhead bins on the inside rows are a bit on the small side."
Pros: "Smooth ride. Nice hospitality in the evening flt."
Cons: "No good food options"
Cons: "The return flight was cancelled, and I missed my return flight back from Lima to Atlanta."
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "seats were larger than US flight."
Cons: "worst service ever"
Pros: "The crew was very polite, but there was a flight attendant who didn't give my a glass of water that I requested."
Cons: "The food didn´t had flavour, tasted like nothing"
Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Cons: "It was cancelled with little explanation from the airlines or airport. And with little help afterwards."
Pros: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal!"
Cons: "You should train your one world partners. After such a good trip with LAN you end up with American Airlines where crew treates you as you were a criminal."
Pros: "the price"
Cons: "everything else"
Pros: "The flight was about 85% empty! Loved the whole row to myself. Staff was extra friendly probably because it was the last flight and everyone was comin back home. Arrived early, and smooth landing."
Cons: "No complaints here."
Pros: "The best business class seating we've encountered ... tons of leg room, side by side seating arrangements. I peeped into economy and that's not too bad neither. The seats were 3 sets of 3 seats per row. Most other planes would have at least 10 seats across."
Cons: "The crew was not very attentive. A group of them always chit chatting in the kitchen area. Food was very mediocre in business class, can't imagine what it's like in economy."
Pros: "Good in-flight streaming service with loads of movies/shows."
Cons: "Flight changed gates but it wasn't properly communicated, no English."