Daily cleaning, installation of cabin HEPA filters on flights from California to Sioux Falls
Allegiant Air has waived its change and cancellation fees on flights from California to Sioux Falls. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Flight was great overall."
Cons: "Timelines was very poor. 2 hour delay because we don’t have a crew is terrible!"
Cons: "They charged $3 for water, nothing complementary."
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "I love the changes that have taken place. I last flew with them 5 years ago and vowed too never fly with them again. Times have changed and they are a great Airline!!!"
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "We had a really nice crew."
Cons: "The padding on these seats."
Cons: "Reclining seats would be great!!"
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "It was good quality for the price."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "Everything was perfect!"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Cons: "Super rude personelle"
Cons: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Cons: "Hsve to pay for drinks & snacks"
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Pros: "The staff and crew are extremely polite and focused on good service."
Cons: "The seats on the Allegiant MD-80 don't recline AND the space between one row and the next is EXTREMELY tight. Much tighter than I have seen in an airline in a while."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Pros: "This flight was a return to airline travel in the 1980s in a good way! The plane was clean. The seats are among the most generous seats today. The best and brightest surprise was that each flight attendant was genuinely polite and welcoming."
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Boarding was quick and staff was pleasant, Flight was shorter than expected"
Cons: "Bag was damaged during flight"
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "No lay overs"
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "Evertything was on schedule ."
Cons: "The flight from Las Vegas was changed twice"
Pros: "Staff was wonderful!!"
Cons: "Delayed. Unprofessional. Attendant laughing while reciting safety announcement."
Cons: "Plane was an hour late."
Pros: "flight attendants"
Cons: "flight was delayed 4 hrs"
"There was no snack or anything but drink."
"Boarding was so chaotic. Seats are way too small. When deboarding the plane, no one gave instructions and it was more chaotic than boarding. Pretty disappointed in the lack of diversity in the crew as well."
Pros: "Worst flight ever! 7 hour delay, 1 hr, 2 hr, 3 hr etc Absolutely awful! Plane broke down and they didn’t have another! Awful Father’s Day!! Never fly United!! And very rude customer service!"
Cons: "Instead of giving a $20 meal voucher they should have given flight vouchers!! We will not fly United again!!"
Pros: "Overall flight was satisfactory experience."
Cons: "Movie selection for entertainment"
Cons: "The original seats we purchased was a different plane. Only two in the row This plan was very crowded and no wiggle room to change seats"
Pros: "Crew was fantastic!! Great job."
Pros: "The captain spoke clearly and have good information."
Cons: "The flight was fully packed during this Covid time. There was zero social distancing in place."
Pros: "Everything was great!"
Cons: "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"
Pros: "The crew was nice"
Cons: "Leave the middle seats open"
Pros: "United Airlines is putting customers and employees at risk. It is an insane and absurd as it is disgraceful. During boarding you will see painted arrows on the ground urging you to be "6 feet apart" from fellow travellers. You will then enter a the plane and be 6 inches apart as the plane will be FULL. Fly Delta where they block off middle seats and social distance. United CEO Scott Kirby does not care about customers or employees. The absurdity of the juxtaposition between the "6 feet" signs in the boarding area and the COMPLETE ABSENCE of distancing on board tells you everything you need to know about United."
Cons: "Practice social distancing on the plane. There's a pandemic. This is the NUMBER ONE thing you should be doing to assure safety of passengers and crew."
Cons: "Social distancing enforcement and education"
Cons: "Nothing. Great shirt flight"
Cons: "A computer problem caused us to sit on the tarmac for 3 hours. Good times."
Pros: "The plane was amazing"
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "Aircon too cool"
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Arrived early 787-9"
Pros: "The plane was new"
Cons: "Flight was switched to United airlines so the confirmation number did not work and we could not check in on line. Food was the worst I have had on a flight."
Pros: "We arrived on time despite leaving 45 minutes late"
Cons: "LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge."
Pros: "United seems to have simplified how it separates the boarding groups, so getting on the plane was well organized. The 787 aircraft was spacious and comfortable, which seems to put both passengers and crew in a good mood. Lots of entertainment options were available, so the three hour flight flew by. And we arrived early! A great experience on United."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Cons: "Not much choice of good movies"
Cons: "One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller."
Pros: "Very nice people working and good service."
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Pros: "We had arrived a little ahead of schedule"
Cons: "For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "The flight was on time. Nothing else was acceptable about the travel on this plane."
Cons: "I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Cons: "I bought a ticket on KAYAK and it was united flight from Los Angeles to Las Vegas. I buy many tickets going from LA to Vegas. After no indication about any extra costs but only the inability to check in… At the airport I was warned by one of the agents when she told me that my basic economy ticket would not allow me to bring my computer back on the plane without being charged. I've never experienced this in my life. I said I'm not paying and I went through TSA and I boarded without any problem. United has just been axed off of my list of Airlines with which I will travel. Come to think of it the only other airline that I can choose not to travel on his Spirit so United has reached new lows!"
Cons: "Told the gate attendant I was flying home for my dad's funeral and if there was anything they could do to move my seat from a middle seat to aisle seat he said not without charging me but I could ask when I boarded the plane. Once the doors were closing I asked the flight attendant if I could move up one row to an open aisle seat she said no not without charging me. I said there's no one in that whole row and I'm flying home for my dad's funeral and could they make an exception I would show them the obituary and funeral brochure if needed I just wanted some space. She got another gate attendant I explained the same thing and he said no. He said the seat will have to remain empty if I wasn't willing to pay for it. I told him r u serious? U r that inconsiderate and heartless as a company. I've already booked 2 flights w United and u can't make an exception as I was in tears he said no nothing. And walked off the flight. This airline is heartless and deserves all the bad publicity it's getting. Horrible horrible service. And the flight attendant Beth did nothing about it after he left."
Pros: "Horrible service"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Roundtrip flight to Seattle with a layover, first flight went without incident, so far so good. On the flight back (during a layover) literaly 5 minutes till boarding the plane, the pilot is ready to go, the people are standing in line, United decides it wont make enough $ on the flight and gives it to an Ontario flight. We are canceled and now have to wait 4 additional hours in the airport. Was told it was air traffic control that messed up, not United, which was not even possible and an obvious untruth. Was offered a complimentary bottle of water for the trouble. Classic united."
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Cons: "I had a seat that had a monitor that was steaming code in front of me for 6 hours. It couldn't even be turned off. The only thing the crew offered was a piece of cardboard to cover it up. "If you download the United app you can pay to stream movies." I hate United and I don't use that word often. I would much rather give praises than complaints. Pay extra for food, entertainment, emergency isle seats... not that the tickets didn't already cost me a fortune. Crew even gave me grief about hanging up my suit!?! I flew to Thailand recently for less than flying to Texas, and everything was included, comfortable, and FRIENDLY. NOT UNITED."
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "Love the stroop waffles."
Cons: "Partially at fault of late arrival, but we only landed 10 minutes late, and were immediately rushed through baggage claim and customs to re-check our bags for the next flight. There my bags were scanned and all the guy said to me was "ooh that's too close" and walked away. I then stood in a line that did not move for over ten minutes, with only three people in front of me, while 6-7 desks were empty and doing nothing but talking amongst each other. I then called the guy that scanned my bags back over to ask why I was still standing there while my next flight was about to board and he told me I'd been rebooked!! I didn't want to wait for the next flight so then had to sprint, with my bags, from terminal 2 to 7 (which if you've ever walked through LAX you'd understand how unpleasant that was alone). I did make the flight, but just, thanks only to the girls at the checkout counter who were actually willing to help me, although not eager to."
Pros: "Gate and customer service agents were kind."
Cons: "Gate agent and computer decided to give standby seating to terminal traveling customers after a weather delay pushed our original flight past my connecting flights departure. E.g. The airline could have let me make my connection, since other guests, who had no connections to make and were also stand by. In addition, customer service refused to offer a hotel voucher, instead offering a third-party 'wholesale price' coupon to participating hotels. The discounted price is more than the flight! Perhaps United could acknowledge the priority conflict of causing overnight delays and offer a flight voucher..."
Pros: "The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department."
Cons: "I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta."
Pros: "Literally nothing"
Cons: "Late boarding, 2-hour delay, overhead bins were full so 1/3 of the plane had to return to the bridge to surrender their carry-on bags to their final destination, the extra leg room I paid for was non-existent because there was a giant plastic thing blocking my foot area, the "touch screens" for entertainment were more like punch screens and the sound kept going out VERY frequently. The two hour delay caused almost half the plane to miss their connecting flights, myself included, and now my carry-on bag with my phone charger, clothes, toothbrush, Cologne, and basically everything I needed, was on its way to my final destination while I was not. The airline gave me vouchers for a hotel and two meals, $10 each, and a plane ticket that I couldn't use cause I had important appointments and meetings to be at, so I had to spend $177 to get a one-way car rental back home."
Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great."
Cons: "United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight."
"Good price long layover"
"The flight, crew and cleanliness was good, my main complaint is that they tried to charge for ANY and EVERY BAG bag, whether checked or carry on. So you think you are getting a good deal for flight tickets, but that cost does NOT include ANY bags. The very nice gentleman who checked us in ended up only charging us for 2 of our 6 bags. We had 1 checked bag and 5 carry on (1 for each of us traveling). So he charged for our 1 big checked bag and 1 carry on and then waived the fees for all our other carry on bags. This helped tremendously and was very much appreciated. Although, since we now know Frontier does charge for all bag types, we will probably avoid using them again."
"Frontier is a cheap airline but everything went well"
"The ride felt inviting from the start. It was nice"
"Experienced a 1 hr flight delay, but they kept u updated on changes. Very clean, new looking planes. Have to pay for any inflight food /beverages. Little leg room but ok for short flights!! Helpful, friendly flight attendents. No wifi onboard. Have to pay extra for larger carryon bag & extra legroom seats. But basic flight prices are good so will try them again!!"
Pros: "The wonderful crews and the comfortable seat"
Cons: "Snack and drink"
Cons: "They took forever and weren’t nice about it! Terrible experience!"
Cons: "They purchased us for carrier on ridiculous"
Pros: "Yes, the crew was amazing and I enjoyed the leg room."
Cons: "Lost my luggage and ruined my trip."
Pros: "Quick trip."
Cons: "Other passengers. People are really do well on flights these days."
Pros: "Boarding process."
Cons: "Long flight, uncomfortable seats, a la carte everything, and prices were high for food and beverage. Vendor booked flight for me, so I did not choose to fly Frontier. Thought I had a direct to San Diego from D.C., turns out, we stopped in Colorado Springs, de boarded, waited an hour or so, then re boarded."
Pros: "The crew was nice- that's it"
Cons: "Everything - not comfy- it wasn't the frontier that I used to enjoy- horrible seats, horrible food and drinks you pay for everything... it was definitely a cheapened out airline. I understand low fares now and why y'all are priced the way you are! This airline is same as spirit not comfortable at all. I will pay a little bit more next time for quality. Also horrible landing."
Cons: "the seats.. the space.. the arm rests.. the tray tables.. everything"
Cons: "I had to buy another ticket on American because the delay would have made me miss my connection. I was going to a wedding and would have missed it."
Pros: "The whole experience, most of the complaints I see on here don't really make sense to me. When I travel I travel light far less hassle. Most of the time when I fly the problem is with T.S.A. theft."
Cons: "The delayed flight and the smell of puke for the entire duration of the flight after an indicidual puked before leaving the gate."
Cons: "Gum all over the carpet. Nicole and dimed at every opportunity. Uncomfortable seats that don't recline one bit. Only one of the 3 bathrooms was operational by the end of the flight."
Pros: "This was our first time using Frontier and we were skeptical because of the low fares. At each step along the way we were glancing at each other and waiting for the other shoe to drop, but were very pleasantly surprised by the end of the trip to have found nothing wrong or hidden. As a person who has flown regularly for over 40 years on both budget and full service carriers, and had always enjoyed it up until the late 90’s, at which time I really began to dread going through the entire process; this was a really pleasant surprise. On our way home in the car after our return, both my wife and I agreed that this was the first time in years that we didn’t have any complains about the experience and that we actually had mildly enjoyed it. Maybe that was just a lack of pain. At least on this first time using Frontier we got more than we expected. I think if you take the time to understand the business model the first time you book and you follow the booking process; the seat and baggage selection choices and the check-in procedures, you will get a good bang for your buck. We did upgrade some selections but even with that, we were still way under the next carriers fare price point. Maybe if we had not taken the opportunity to upgrade during the online booking process it might have been a different experience. This flight was two round trip tickets from Cincinnati to San Diego. The first part was a non-stop and the return was a one-stop in Denver. All three legs were on an Airbus 320’s. On all three legs we had isle seats in the first 6 rows (2C/ 2D, 3C/ 3D and 6C/ 6D). We don’t care about, nor expect frills; we only want to get there and back comfortably with good value fares; and that’s what we got."
Cons: "Due to understaffed check in counter, didn't quite make the 45 minute cut-off to check my luggage. Girl at the counter was super rude. Said I had to fly with my bags and proceeded to book me and my son on the next flight out... 8 hours later. Long story short, my bags were on the original flight but we were not. Great way to spend Mother's Day."
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. Also On literall all four flights we sat near the back since they offered one seat that was 0$ the others were $9 each flight. On all the flights the staff joked loudly talking about their weekend or what they were going to do. I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. They ended up refunding the $50 luggage charge but did not refund anything I had to purchase ....."
Cons: "This was the worst flight I have had yet to date. We kept dropping throughout the flight and it was so bad that I became nauseous and almost threw up"
Cons: "Delays for hours (5) and missed connections. On top of that, they couldn't get me to me San Diego destination. The best they could do was L.A....three hours away ! The offered no voucher and I would have to pay for my own hotel for the extra night stuck in Denver."
Pros: "The price of the ticket."
Cons: "- When I arrived at the check in counter at least an hour before my flight, there was one employee working the check in counter talking to a family ahead of me who were clearly agitated. As their very loud and public confrontation continued, I learned that the employee was trying to get them to pay for their clearly over-sized "personal items" and they vehemently disagreed. The employee did nothing to diffuse the situation and just engaged in arguing with them back and forth. They argued for almost 30 minutes while I stood waiting, worrying that I was going to miss my flight through no fault of my own. - When the angry family finally left, the employee called someone on a cell phone and a few minutes later a second employee arrived. The first employee began furiously typing and working on his computer and ignored the now long line of customers in front of him. The second employee began helping the rest of us but was also much less than enthusiastic. He asked me to put my small, overhead bin sized bag on the scale and I did so. He then told me there would be a $40 charge for the bag which I was surprised by because I thought the charge for a carry-on bag was $25. He told me that "the prices went up a few days ago." I was already so delayed that I told him to just charge the $40 so I could make my flight. He processed and then he took my bag. When I asked why he was taking it, he said, "Oh, you checked it," which I had absolutely not agreed to do. Seeing the line behind me and the very few minutes I had left to actually board my plane, I just let him take and check my bag. - At no point was I offered an apology for the altercation that nearly ruined my travel plans. (I have many many years of customer service experience and it is my firm belief that while that family WAS in the wrong and very difficult, the employee could have handled that altercation MUCH better.) - At no point was I able to choose or change my automatically assigned seat, so I ended up very uncomfortable in an aisle seat next to a baby in lap. I chose a red-eye flight so I could sleep overnight and I ended up getting NO rest because I was so bothered"
Cons: "I did not like the fact that I had to pay $45 for a small bag I carried on and placed in an overhead compartment. I handled my own luggage and had to pay for it! Why did Frontier NOT clearly state the cost of a carry-on? I can only assume that they're being deceptive and forcing people to pay when they haven't got a choice; their ticket has already been purchased. This type of customer service is despicable. Travelers should not have to search the internet and read the extra fine print to find the REAL cost of travel. Shame on you Frontier. You've lost my business."
Cons: "It was a 3 hour flight so we didn't get any food but also my wife and I didn't get a cup of water either. If you wanted a drink you had to pay for it. Also there was no entertainment at all. And the seats we a little bit uncomfortable and you couldn't recline back."
Pros: "I am disabled so i get wheelchair service, door to plane. The people who wheel me around are polite and the young lady who got me to baggage and to the pickup at the door was so kind. I am 200lbs and she was a petite lil thing. She stayed with me till hubby pulled up to make sure i was safe in my car. The flight attendants are always courteous and help put my cane above in compartment. I cant reach over my head, nerve damage...have flown frontier 2-3times a year for 5 plus years and have had only one incident..."
Pros: "Friendly staff"
Cons: "You have to pay for carry-on, drinks, snacks, everything! Onnoxious beeping throughout the flight, super cramped seating, no charge ports, wifi, or entertainment! PLUS both flights were delayed!"
Pros: "We landed early."
Cons: "The gate wasn't ready so we sat in the plane for 40 minutes waiting."
Pros: "Flight arrived early and smoothly. Seats do not recline :)"
Cons: "Leg room could be improved."
Pros: "The staff is very nice and both my flights were on time and everything was smooth. No lost baggage, arrived at a gate next to my connecting flight, etc. But, the seats are so flimsy now, because they wanted to squeeze in another row of seats. They say the leg room is better, but it felt like less leg room. Overall I can't complain because the flight was very affordable, and at the time that mattered more than my comfort."
Cons: "There is no food offered on these flights, not even a snack. And no entertainment. A lot of airlines now have movies, but this was not the case."
Pros: "The crew was very friendly and great with kids."
Cons: "I will not fly this airline again. Charged excessively for things that should be Free (snacks, carry on luggage) a preassigned seat. Seats are uncomfortable."
Pros: "we got to our destination safely"
Cons: "We booked our flight to san diego with a short layover in denver. 2 days later they canceled our original flight and put us on a slightly later flight, which would make us miss our connecting flight in denver, so then they gave us a 7 hour layover in denver, we had planned on having dinner in San diego, but ended up getting to our hotel at 3 AM. They would not let us cancel our reservation and they promised us a $50 voucher, that never came. very subpar, and with the state of air travel these days that's saying a lot."
Pros: "The desk agents at San Diego airport were helpful, poor people. I can only imagine the headaches they get from trying to fix Frontier's issues satisfactorily. That is about the only positive thing. Frontier's help phone line was ridiculous and when I finally got a person they were non sympathetic to my issues and completely not helpful."
Cons: "Fair warning: never fly Frontier. My flight from San Diego to Denver and then on to Atlanta was bumped the first day because the plane "broke", which would cause me to miss my connector. The airline put me in a hotel, which was fine (even though I had to pay a $200 security deposit that actually accidentally ended up being $400 and I didn't get back for 4 days). That next morning, I got a text saying my 6:15am flight was delayed by more than an hour, so I called Frontier and asked about my connector times. They told me I would have 10 minutes to disembark the plane and make it to the next gate and, if I did not, I would be stuck in the Denver airport for 12 hours. I asked if that was the case would they put me in a hotel.....they said no. I asked if I changed my flight to the next day would they put me in a hotel....they said no because it was my choice to change the flight (as if that is a choice). Thankfully, I know people in San Diego, so I stayed with them that night. Next morning I take an Uber at 4:30am (at the cost of $30+ dollars) to the airport only to find out that the flight was severely delayed again (no text notice this time from the airline). When I say severely, I mean my 6:15am flight was rescheduled to leave at 10:45am. That would, once again, put me missing my connector. I waited in the line with the 50 other passengers to talk to the desk agent for quite a long time. At first, the agent told me that I would have to wait until the next morning again. I then told him my plight and the events I had already been through. He found a route that would take me at 11:35am from San Diego to Denver then have a 2 hour layover, then fly to San Antonio, then finally get to Atlanta at 12:20am. So, that is me arriving at the airport at 5:00am Sunday morning and getting into Atlanta at 12:20am Monday morning.....over 16 hours with the time change. So, I had to take it. Frontiers way of making up for all of this nonsense? They gave me a $100 voucher to use towards future flights. Basically a worthless piece of paper I will never use."
Pros: "That the flights were short"
Cons: "Delays and sitting on runway for an hour before being able to deplane r& also in a departure take off. To ocramped.!!!! Charging baggage fees. Totally uncomfortable!!! I was miserable"
Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less. Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated."
Pros: "Nothing stood out as exceptional."
Cons: "EVERYTHING costs extra. Checked bags cost, carry ons cost, selecting a seat costs, and everything but water costs! Not even a complimentary juice or three bite snack bag. No TVs or wireless. Not worth it considering they don't offer anything that you can't get somewhere else."
Cons: "Fee for carry on luggage. Fee for seat selection. Fee for everything - even water, juice, or coffee. Don't like their business model. What seemed to be a good deal when we bought tickets ended up costing a "good deal" more !!!!!!!"
Pros: "The boarding process was quick and easy."
Cons: "The flight was delayed by 45 minutes and we were never really informed as to why. I understand delays and they happen but being informed would be nice!"
Pros: "I like electronic tickets and how quick and smooth the boarding process is."
Cons: "I know frontier is known for its cheapness but it is crazy that you have to pay for a carry on. There's no food, or even water offered without paying. Will never book with them again."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Cons: "I didnt like how i had to pay $105 for a carryon for going there and back. Thats ridiculous! I can understand the initial price at the checkin gate but that price shouldve been covered for the roundtrip. I will never fly Frontier again. And ive told several ove my friends and family not to fly with that airline either. The reason why they are so cheap was because they will find a way to get you in the back end of the deal. I couldve flew with American airlines with no layover and not have paid a fee for a carry on. Wouldve been at my destination faster and no hassle."
Pros: "Nothing would I commit that I liked."
Cons: "Th boarding was 11/2 hour late then we had to circle the SF airport for another 45 min. because the air show was practicing for Sat. show. A lot of delays and the crew were not very pleasant. They didn't do anything wrong all though they were more interested in talking to each other then the passengers and just did not talk to passengers as nice as I expect."
Pros: "Got home from San Diego, Ca."
Cons: "Seven hour layover in Denver. Flight started out one hour late and then the Air Conditioning on the plane did not work putting us another hour late leaving."
Pros: "I asked for a seat change and they were so accommodating. In general, efficient but also friendly and elaxed service. I also liked the intercom messages, they explained the reason for the rule."
Pros: "The guy who checked me in at the airport"
Cons: "Is very sneaky and is not easily disclose seats cost of the additional money food cost additional money drinks cost additional money. In addition they charge you for not only bringing your bag to be checked but to bring a bag on the plane. They do not do anybody any good to not disclose that when booking the flight in large font or a pop up window before you officially book. We sat on the runway at the Denver international airport for over an hour once we landed again completely irritating and dissatisfied!"
Pros: "Charge for everything (seats?). Bad takeoff, thought we were going to run off the runway."
Cons: "We waited an hour on the tarmac for a gate to open. It took another 90 minutes for them to get the checked bags to the carousel. Frontier's excuse was that they usually have 8 people to unload the plane, that day they only had one. Frontier is too cheap to hire people and expects customers to tolerate their operational inefficiency. No one at Frontier showed any form of customer service skills and refused to grant any concessions to delayed, angry customers. In fact, the luggage supervisor called security because she angered the customers so much. To sum up, f*** Frontier and I cannot wait for their inevitable chapter 11 filing."
Pros: "There was a 5 minute delay, but they did fine getting us there in plenty of time."
Cons: "First time flying Frontier, and the plane itself is very uncomfortable. Tray tables are too small to do anything with, and the seats are very thin and hard and do not move at all. The armrests were also super uncomfortable, but when you try to move them back, they still straight up so you can't be comfortable. The crew wasn't very personable like more famous airlines. Everyone seemed pretty unhappy to be there and talked minimally. You have to pay for your bags, food, and drink. No entertainment available to judge."
Airlines flying from California to Sioux Falls have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from California to Sioux Falls
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Middle seats unavailable to book on flights from California to Sioux Falls
Testing for antibodies, testing for symptoms for flights from California to Sioux Falls
Waiving of change fees. Search flexible flights from California to Sioux Falls