Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Very friendly gate attendants helped us fix the problem that our frequent flyer number had not been entered on the boarding pass. This may have been because of the booking co., Just Fly."
Cons: "Would have liked more seat options, like when I book on Delta's website. Didn't have enough advance warning."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "Everything was easy and smooth."
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am"
Pros: "Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay."
Cons: "The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time."
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight."
Cons: "Engine problems-2 hour delay"
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Comfortable seats. Good entertainment"
Cons: "Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time."
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Cons: "The crew forgot to turn the heater on in -3°F creating a situation where the lavatory water lines froze. This caused a two hour delay which made me miss the second leg. Because I missed the second leg I was put on the very last flight out of ATL and got to spend Xmas eve in the airport."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "We purchased economy tickets in Delta. With these tickets you don't know where you are sitting until you get to the airport. Well, we lucked out and got the Plus seats! We got free alcoholic drinks, and big plush seats! We left right on time and got there early! Overall a great experience!"
Pros: "Who could ask for more?"
Pros: "Great,I loved it!"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
Cons: "See above"
Cons: "I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER."
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "The crew was very nice"
Cons: "Most of the food on the menu was not available"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "The flights back to anchorage were much better than the flights out of anchorage. They were on time and everyone was very helpful."
Pros: "you still get a complimentary snack and drink"
Cons: "I had no room to move and my legs were stuck"
Pros: "Only 15 mins."
Cons: "Seats were tight."
Pros: "Left on time, arrived early!"
Cons: "When checking in, it indicated a smaller plane. I was not in a window seat and I had to check my baggage (and wait at the baggage terminal)."
Pros: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
Cons: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
Cons: "Two hour delay out of Denver, no crew."
Cons: "Such tiny seats."
Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Pros: "Comfortable flight except for limited leg room. Great movie selection."
Cons: "Poor leg room for tall people"
Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Pros: "The helpful steward"
Cons: "The bumpy ride"
Pros: "fairly comfortable, crew was helpful"
Cons: "Having to use my phone for entertainment, with no place to plug it in"
Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
Cons: "We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Pros: "Good connection"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "Maintenance problems, late departures, uncomfortable airlines"
Pros: "The main crew person checking us in was very nice and attentive, tried to keep me posted on changes, and remained pleasant even though some were getting upset."
Cons: "flight was delayed, staff didn't update us so people were getting upset and irritable while waiting to hear. Then flight times changed without announcements, upsetting some."
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Cons: "Delayed flight due to crew."
Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Easy flight, friendly crew."
Cons: "Girl next to me being sick the whole time"
Pros: "Boarding and baggage."
Cons: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Pros: "Flights attendants were super friendly and the plane was very clean"
Cons: "seats are uncomfortable"
Pros: "Excellent, friendly attention from flight attendants."
Pros: "They were on time"
Cons: "The A321 had the most cramped seating I've ever experienced. The video in the seat back didn't work properly going or coming back. Boarding was slow. I don't know why they don't load the rear seats first so you don't have to wait for everyone ahead to secure their carry-on luggage. If they didn't charge so much for checking a bag there wouldn't be so much carry-on baggage"
Pros: "Im still waiting to get on a plane..."
Cons: "Since TSA took so long I missed my flight by 5 minutes. Then I was put on standby. Ive been at the denver airport for 10 hours and the plane i was going to get on has mechanical problems so the flight is pushed back until 7am tomorrow. Ill have been at the denver airport for 26 hours and then i have to wait on standby again in Dallas. Who knows when I'll actually get home. American airlines is not even offeri6mg any vouchers or anything. Worst flight ever."
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Pros: "I liked everything from the way they got everyone on the plane to getting everyone deplaned."
Cons: "I didn't have a problem with the airline. Just a couple of passengers."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."
Cons: "I had a severe back injury in Denver and they were unable to move my flight up a day to get home and see a doctor. A good friend had to buy me a new flight with his airline miles so that I could get home to relive my pain. I'll never fly American again because of this complete lack of compassion and care for their customer."
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "Friendly service"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Cons: "Flight was canceled going back to denver from Augusta. American did nothing to compensate me for their mechanics breaking. Had no place to sleep and no transportation as I return my rental. Poor customer service will never use American again!"
Pros: "Seat was comfortable, and my favorite on this aircraft - 3F on the MD80. Boarding was quick, and service was efficient once airborne."
Cons: "AA crews are skimping on pre-departure service, rarely offering PDBs (pre-departure beverages), or, when they do, half-assing it by putting water and OJ on a tray and making it clear nothing else is available as they did on this flight. It sets the expectations very low for the rest of the flight, and that's what happened."
Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."
Pros: "how easy it was to purchase ticket on kayak."
Cons: "Being charged for my checked bag unexpectedly at check in."
Pros: "Space security manners"
Pros: "Seats were comfortab"
Cons: "The flight attendants, could have been a bit friendlier"
Pros: "Cool TV roomy seats , friendly staff."
Pros: "United got me on flight 3 hours early AWSOME"
Pros: "Service all crew excellent"
Cons: "Boarding tome"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"
Cons: "Sat on plane almost 2hrs waiting for mechanics who needed to fly to Sioux Falls Why???!?!!?"
Cons: "2-1/2 hour delay due to poor maintenance"
Cons: "Seats in economy were cramped! Chair barely leaned back at all. Woke up with a sore neck. Cabin was freezing!"
Pros: "The flight attendant was trying to be accommodating. I and other passsengers bumped our heads when getting into seats. Can we say SMALL plane?"
Pros: "The crew"
Cons: "The seats r too small"
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Cons: "No food no entertainment. It's a sad change from how United used to be"
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Pros: "The crew were polite and friendly."
Cons: "A cookie was the only snack on a more than 3 hour flight."
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Cons: "To make meetings, got routed to Omaha, rented car and driving to SIoux Falls. United' best flights arrived next day about 2:30pm which misses business mtgs and most of day. Had to go to customer service supervisor to get hotel room covered in Omaha. No help on rental car. No help with hotel charges already made in Sioux Falls"
Pros: "On time from Checking In and Departure"
Pros: "Nothing was positive"
Cons: "Whole experience was terrible"
Pros: "Phone charger at every seat"
Cons: "Earphones for movie did not work"
Cons: "Very late."
Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."
Cons: "My flight was ten hours late and no accommodations were provided. 40% off tickets to hotels and no way to get to them."
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Cons: "Very bumpy ride....but I realize that can't be helped"
Pros: "Nothing is good about united."
Cons: "Had to fly into Memphis instead of Nashville in order to make my event. United didn't even help me do it, I figured it out myself . Asked for a refund and they gave me $3. Had to drive 4 hours and rent a car for $75 just to make my event on time that I had planned months ago. United is a terrible airline and I will never fly with them again."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Cons: "Delayed and got downgraded"
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Was supposed to be a larger plane.. uncomfortable seats. Too close to each other."
Cons: "Flight was delayed for water leak. Two hour delay"
Pros: "nice flight attendancts"
Pros: "Good crew, smooth flying, on-time"
Pros: "There was a lot of space and a quick departure."
Cons: "When we got to LA event though we were early we had to wait. I know its not the airlines fault but it sucked."
Pros: "The crew was very kind to everyone and it was a very pleasant flight!"
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "Contact me for more info"
Pros: "Hard working efficient crew. On time; a pleasant flight. Excellent flight attendant who covered all requests on her own."
Cons: "No problems"
Cons: "The plane temperature was ice cold and I was miserable the entire flight home"
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Cons: "I think United is improving constently"
Cons: "Seats are not comfortable and no leg room"
Cons: "Crew was not particularly friendly. One man was brusque when I asked for water to fill my small bottle. Rare since most crew members I've experienced have been very pleasant. Snacks were pretty paltry. Ned to serve some biscotti."
Pros: "Everything went smoothly, and that's really all that matters. The crew was great."
Cons: "Don't know why we have to pay for entertainment. It used to be free."
Pros: "I liked the flight attendants that they were courteous and helpful"
Cons: "I am a fearful flyer and that is putting it mildly. I didn't like that the pilot didn't introduce himself and talk to us about the flight."
Pros: "I liked nothing"
Cons: "I didn't like everything. All my United flight were delayed, the international was cancelled after waiting for 7 hours of delays."
Pros: "They got a wheelchair within 5 minutes."
Cons: "Delayed as usual with united airlines.Seems that every time I fly with United their is some kind of problem flying out of Denver.Every Time."
Pros: "Crew nice and friendly."
Cons: "Free in-flight entertainment should be offered on all flights of 2+ hours through the United app. Had a family with young kids next to me who would have benefited from it (I saw the father trying to connect to it through the app), and overall it would make the flight a much more pleasant experience. After boarding a full hour later than what was originally said, it would have been nice to kick back with a movie for the flight."
Pros: "I know it's some sort of miracle. But there was only 40 people on an airbus. We all had about 3 seats each and we made full beds for ourselves."
Cons: "Boarded and left late for many to miss connections. No real help to get to new connection both on plane and off."
Cons: "Delays! Numerous delays! No assistance to help with changing missed connections or getting a hotel while stuck in Chicago."
Cons: "I understand that airlines have things happen and cannot always be on time. I fly enough to expect the occasional delay but in the last week I have had 8 flights with frontier airlines and 7/8 have been delayed by at least an hour. I would be a little more forgiving about the delays if the airline would be better about communicating the delays. The only way I found out about them was by checking the flight boards."
Cons: "Extra charges for just about everything."
Cons: "Checked bag got lost in Denver, was promised delivery 24 hours later... Never happened. Bag had all the stuff for a wedding in it. Bag never got delivered, ended up in Louisville and the bag clerk there was awful and couldnt tell me when it would be delivered."
Pros: "Cheap tickets"
Cons: "You must experience the rigid, non-reclining seats packed impossibly close together to get the full Frontier experience. Nonetheless they often have the cheapest airfare so what is a budget traveler to do?"
Pros: "Didn't get beat up or dragged off flight so better than United"
Cons: "Woman at gate unable to provider updates with when delayed inbound flight be there and when we would be boarding Crew unable to provider estimate with new landing time so that we could update our ground pickup at destination Front bathroom broken on a 40+ row flight! Incredibly inconvenient for passengers towards front especially when they have their snack/drink cart out which no one wants anything from anyway because it all costs money. Get that out of the way! One attendant was rude to my wife and son when they were trying to get to the rear bathrooms. Crew did not know which baggage claim our bags would be at. Won't make the mistake of flying Frontier again because it's cheaper (rude service, delayed flights, no refreshments = cheaper). I recommend other travelers splurge for any other airline (maybe not United)"
Pros: "The whole experience, most of the complaints I see on here don't really make sense to me. When I travel I travel light far less hassle. Most of the time when I fly the problem is with T.S.A. theft."
Cons: "First, late boarding. Second......Over fueled 10,000 lbs too much. Yes, that was 10,000 lbs! Had to wait for truck to come and defuel. Sat on plane over 2 hours before take off. Third did not know I would have to pay for bag and buy a seat. Won't be flying Frontier again."
Pros: "* Comfortable seats and friendly crew. * Fast flight once we got on the air."
Cons: "* Plane was delayed leaving. * LENGTHY sales pitch for the Frontier credit card during the flight. * Weird guy next to us played and sang along to country/western music the whole flight ... with NO earbuds. * Weird guy next to us announced the Nebraska towns he recognized from the window."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Cons: "The additional fees for everything."
Pros: "I have gotten used to the added costs for baggage. At least they didn't charge me for a seat assignment this time. The crew were nice and the flight went well."
Pros: "Tried to pull up my return flight and it wouldn't let me check in . Had to stand in line at airport .dont like the fact your seats don't decline anymore ."
Cons: "THE most uncomfortable seats ever!! The seat bottom has been reduced in size by half - the edge hits mid-thigh - and all cushioning has been removed - like sitting on a folding chair, but less comfortable! And the pricing: I paid as much to bring my luggage with me as I did for my "seat". And to top it off, it was a red-eye flight and the crew were yacking the whole time. I will NEVER fly frontier again."
Pros: "Staff was friendly and flight was quiet."
Cons: "I once loved Frontier and used them exclusively. Now, however, their new seats destroy my spine before taxiing from the gate. It is the most uncomfortable airline I have had to use... ever! I feel like their planes are so overpacked that, were there ever an accident, just getting out of my seat would pose a challenge. I willl avoid them at all cost in the future. It is no fun fkying in those seats for 3hrs then trying to enjoy your destination. Never again!!!!!"
Pros: "Literally nothing. Will not fly again."
Cons: "Completely disorganized. Took 30 minutes to check a bag. Nickel and dimed at every turn. Flight crew was borderline annoying. Was not a relaxing flight whatsoever. JUST BAD."
Cons: "This was the worst flight I have had yet to date. We kept dropping throughout the flight and it was so bad that I became nauseous and almost threw up"
Cons: "I was not on this flight. Despite the fact that my ticket was clearly for this flight, I ended up on a flight to Charlotte, not Raleigh. I do not know how this happened. Yes, perhaps I could have been more careful in the middle of the night while making a mad dash from one flight to the next. But how is it possible that Frontier can scan my ticket and not notice that I'm about to board the wrong flight? How is it possible that their computer system didn't alert them that I was about to board a flight for which I did not have a ticket? It seems more likely that the person who scanned my ticket wasn't paying attention."
Cons: "I did not like the fact that I had to pay $45 for a small bag I carried on and placed in an overhead compartment. I handled my own luggage and had to pay for it! Why did Frontier NOT clearly state the cost of a carry-on? I can only assume that they're being deceptive and forcing people to pay when they haven't got a choice; their ticket has already been purchased. This type of customer service is despicable. Travelers should not have to search the internet and read the extra fine print to find the REAL cost of travel. Shame on you Frontier. You've lost my business."
Pros: "Delayed 2 times now. And still waiting!! "Still Waiting" should be frontiers new slogan. Denvers worst flights are on Frontier"
Cons: "Frontier all together"
Cons: "I will never book a flight with Frontier again!!! They cancelled my flight on Friday & made no effect to help me get on another airline!!"
Cons: "Flight attendant from Denver to San Francisco had a bad attitude and was passive aggressive with guests. Perhaps it was a long day for her but at the end of the day you have a job to do and don't take it out on paying customers."
Pros: "Only thing I liked was the cheaper price, but I am thinking it wasn't really worth it."
Cons: "Our plane boarded an hour late. Didn't give any explanation until it was the time we should have taken off. Sat on the runway at our destination which I understand was not the airlines fault, but still not a lot of forthcoming information. Felt like there was even less leg room than on a Southwest plane and I am petite. Can't imagine a big person or tall person sitting in those seats. The half trays were of little use except for to put your drink on. Yes, it was a little cheaper that we didn't have luggage, but I think I'll go back to Southwest."
Pros: "I like electronic tickets and how quick and smooth the boarding process is."
Cons: "I know frontier is known for its cheapness but it is crazy that you have to pay for a carry on. There's no food, or even water offered without paying. Will never book with them again."
Cons: "The seats weren't uncomfortable, and the service lacked to the point were even soft drinks were $2"
Pros: "The safety of the flight, kindness of the attendants and the cleanliness of the plane."
Cons: "The hidden fees. I purchased a ticket not knowing that I would then have to pay for a seat! How ridiculous is that??? Did you expect I would hold on to a handle like on a subway??? If I purchase a ticket, I expect that to include a seat. Your ploy to attract people to purchase tickets, and then charge up the nose for even a seat as well as a carry on bag and peanuts, is not impressive. I will not purchase a ticket on Frontier again and I will definitely let my friends and family know that they will be paying just as much for Southwest if they do so. I'd rather know up front what the total charges will be. Very disappointed in this aspect of my purchase."
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Pros: "Nothing would I commit that I liked."
Cons: "Th boarding was 11/2 hour late then we had to circle the SF airport for another 45 min. because the air show was practicing for Sat. show. A lot of delays and the crew were not very pleasant. They didn't do anything wrong all though they were more interested in talking to each other then the passengers and just did not talk to passengers as nice as I expect."
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "On time"
Cons: "I got Frontier because I thought I got I good deal but end the end of the trip with all the extra fee on carrier on I spent more than other airline where all the seat can be recliner, sodas free and carrier on are free too. I will try to avoid to use Frontier airlines."
Cons: "Paying for soda? Really?"
Pros: "The crew was professional and curtious."
Cons: "If you're going to charge people for things like carry on, and seat assignment there's no chance you'll ever be my go-to airline again. If you are going to charge that much, at least give me a free cookie, include a tv on back of my seat. Most of all, give the the option to recline my seat!"
Cons: "I tried frontier for the first time and I will never make that mistake again. To be fair part of this is my responsibility, I should have done more research into exactly how much the extra fees were going to cost. After it was all said and done I spent more traveling with frontier than I would have with American or Delta. They charged for absolutely everything. Here is where they truly lost me as a potential return customer. They allow you a personal item as long as it fits under your seat but will charge you for a carry on. The personal item I had on my flight out to Denver did not cost me anything, however, the exact same item on my way out of Denver was now deemed a carry on item by the ticketing agent and cost me $45 to carry on. Not only was I being extorted but the attitude in which they were doing it was completely unacceptable. Had I known, I could have saved some money and paid on line for the carry on. Changing the rules of the game and providing me no remedy when I ask about the change in policy by responding, "I'm saying its a carry on" is why I will never fly frontier again. Do yourself a favor and spend the money on the front end because frontier will find a way to squeeze it out of you on the backend. And will expect you to smile and thank them for it."
Pros: "On time, smooth landing, polite flight attendants"
Cons: "Seats, tray tables, pay for carry on"
Pros: "They held the plane an extra 15 to 20 minutes so that I could run through the entire Denver airport to make this flight due to my initial flight coming in to Denver, we sat on the runway for over an hour once we landed"
Pros: "Love boarding in zones from back to front!"
Cons: "I was unaware that I had to pay for luggage."
Cons: "Same same"
Cons: "You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience."
Cons: "landing and waiting for a gate for 45 minutes. We were an on-time arrival without a gate? That is very poor planning and anticipation of flight needs."
Pros: "Crew did a great job keeping everyone happy with the weather delays."
Cons: "Service is tribble and I don't have a any plan to fly to frontier"
Pros: "It was a very rough ride, but the pilot did warn us when we left Denver. the plane was brand new - yet had to wait two hours before it came out of the garage for - not sure what!"
Cons: "We had to wait a very long time for our luggage - a carousel was broken they finally said."
Cons: "Hour late, seats very uncomfortable, small"
Cons: "I fly a lot but this was my first time on frontier and it was just poor quality. You guess charge for everything and provide nothing good for the customers. The seats and pull down table are horrible and it was just bad."
Pros: "friendly crew"
Cons: "same as above"
Pros: "boarding was fast and efficient"
Cons: "They even charge for soft drinks. Seats do not recline"
Pros: "quick flight"
Cons: "They don't offer any snacks. Nothing to drink. Must buy everything. Can't bring stuff from outside, and get it through TSA."
Pros: "I really enjoyed the new seats on the plane."
Cons: "There was a loud screaming baby most of my flight :("
Pros: "It was ok. Basic Airlines without alot of extras. Seats were ok. Staff was ok. I wasn't expecting much but a safe trip so I got what I paid for. Overall just a basic good experience."
Cons: "Charging for bags. But most arilines are doing this, so it was expected. I still put it in the dislike category though,"
Pros: "I liked that the flight was only $38."
Cons: "Didn't like having to pay extra for a bag (not a huge deal though since the flight was so cheap). Return flight was delayed 2 hours. Tray tables are way too small."
Pros: "the staff was excellent and the flights smooth."
Cons: "not enough seating space"
Airlines flying to Sioux Falls Joe Foss Field have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights