Daily cleaning, installation of cabin HEPA filters on flights from California to South Dakota
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$476||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crew was great"
Cons: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Pros: "Crew, exit row seat"
Pros: "Crew and plane are great"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Pros: "Love Delta. They will always be my #1 choice."
Cons: "Seats aren’t super comfy, but that’s true of economy on any plane."
Cons: "Boarding took a long time"
Pros: "Great flight"
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Cons: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Pros: "Nothing more to say!"
Cons: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Cons: "Delayed 3 hours"
Cons: "No will fi"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "People were great"
Cons: "Air vents and the side of aircraft felt like it was loose and falling off."
Pros: "Great crew on board!"
Pros: "Courteous staff."
Cons: "Having to check a firearm inside and having it looked at by non-tsa personnel."
Pros: "Everything went off without a hitch."
Pros: "Plane was clean, easy boarding, crew was kind and attentive."
Cons: "30 minutes late no explanations...."
Pros: "Great service, free movies, nice crew."
Pros: "I like the fact that I was issued a credit for my flight. It was booked in error and had to be cancelled."
Cons: "I don't know how to use my credit."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "On time boarding in Seattle."
Cons: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Pros: "More entertainment options were added. Thank you"
Cons: "It didn't fly fast enough. Jk. Not much to say"
Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Pros: "Flight attrndants on delta are mostly ok-- but there are several with bad attitudes who cannot communicate They will just point at things and mumble incoherently with incomplete sentences They will not turn there hips when walking down the aisle to avoid hitting people & they"
Cons: "Flight attendants are miserable"
Pros: "What is the issue?"
Cons: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Pros: "Who could ask for more?"
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Nothing I can think of right away"
Cons: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Cons: "The flight was over 20 minutes early"
Pros: "Staff were all polite"
Cons: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Pros: "Boarding was easy"
Cons: "Arrived 15 mins late and then taxied for another 5-10 mins."
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "Extreme delays"
Cons: "no legroom in a first class and expensive seat"
Pros: "Very easy flight & process"
Pros: "Liked the entertainment option. I was able to watch most of a movie on the first flight, then pick up the end on the second. B737-900 ER is a nice plane"
Cons: "Boarding sequence seems inefficient"
Cons: "The plane temperature was too hot from boarding to landing"
Pros: "The crew, and boarding quickly"
Cons: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Pros: "Nice staff"
Cons: "No leg room, tight squeeze, charge for checked bags, no room for carryon luggage, bin compartments are too small"
Cons: "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
Pros: "By luck, I had a seat between myself and the other person in my row. It would have been tight, otherwise. Crew was friendly and polite."
Cons: "The seats on the flight were placed very close together - felt very constricting. Takeoff and landing were a bit rough."
Pros: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Cons: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Pros: "the flight departure on time"
Cons: "the service in the plane is poor"
Pros: "Really disappointed as my bags was not check thru.It was rechecked at London and British airway charged me for my baggage. I want to make sure that my way back to Oslo London London San Diego has no charge . It is an international flight and I am allowed 23kg one checked bag ."
Cons: "Damaged one baggage, and delayed arrival of other baggage for 2 days that forced me to cancel a following trip."
Pros: "I believe American forgot what customer service are. Their staff located at the airport is plain ignorant and could care less about helping you. They answered my questions, as if they were doing me a favor. Flight crew was professional, but cold. No one greeted us, as we boarded the plane."
Cons: "American should remember that people who board their planes are actually their customers!"
Pros: "Free tv which is rare"
Cons: "I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time."
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Pet boarding was good"
Cons: "The crew The ride was horrible Delayed which I understand dude to weather circumstances Took forever to get off the plane So many children on one flight Couldn’t sleep the whole way Some kid has diarrhea and the entire plane Reaked and the has to cloaw the washroom."
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Pros: "Priority boarding."
Cons: "Connection from SAN to PHX seemed cheaply made."
Pros: "Quick boarding"
Cons: "No food or beverage service"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"
Pros: "Flight was on time."
Cons: "De-boarding was slow"
Pros: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Pros: "Flt time!"
Cons: "Boarding announcer was rude"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Cons: "Missed connecting flight because they left late out of our origin location. We were only 2 min late but they closed the door eventhough they knew the previous flight had landed and we were on our way to the flight."
Cons: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Pros: "I initially booked my flight via Kayak for a cheap no hassle price"
Cons: "My initial booking was with Iberia Airlines and a few days prior to my Flight was switched over to American Airlines. Had i known I would be flying with AA, I would have opted for a more expensive option as I've a great disdain for AA. My flight from JFK was not the model aircraft I was promised and thus did not have ac chargers or Wifi in the plane. In my opinion, I was bait and switched via Kayak"
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Cons: "Taking 2 shuttle buses to transfer from AA to PAL."
Pros: "Very timely. Boarding, take off, landing - all on time"
Cons: "Their restrictions for carry on size... had to check my small suitcase because it was over their size limit. I was able to carry it on on my trip going (fits perfectly in the overhead bin) but on the way back it was too big.."
Pros: "Did not catch that flight. Delayed about 8 hours."
Pros: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Cons: "Lots of turbulence."
Cons: "There was no entertainment option available in the plane we flew in."
Cons: "Rude flight attendants, filthy plane"
Cons: "No choice in food. Flt attended said he would try to find a sandwich or snack left over from coach but he never offered anything."
Cons: "Walking through TSA in San Diego there is an agent picking people out and telling them there bag is too big to be carried on ( the same carry on bag I've used for years ) and making people go pay to check them. However some people are being allowed to check their bag at the gate for free. No one at the airport working for them had any good customer service skills. Wont fly with them again"
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Pros: "The crew was very good. The pilot kept us updated on the turbulence and reasons for delay on food and beverage service."
Cons: "It was difficult to hear what the staff was announcing during boarding. They were not speaking clearly and loudly enough to hear."
Pros: "I am very grateful for the pilots who quickly turned around and immediately flew for us. Even though they weren't the ones scheduled to pilot my plane, they did and had a good additive about it."
Cons: "There was a lot of turbulence in the flight that had no warning at all. I was walking in an aisle when it started and almost fell and would've appreciated more advanced notice. It was a bummer that the flight was delayed, but that happens and I understand it."
Pros: "Friendly crew"
Cons: "Flight was late eariving at gate in Dallas and missed connection to Nashville. However, was put on a flight that left just 2 hours later"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Cons: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
Pros: "First class was Super. Good food and nice service."
Cons: "No screens on a new plane"
Cons: "Hour late crew rude"
Pros: "Polite, friendly helpful staff. Plane left on time."
Cons: "There were no window or aisle seats available for free, so I had to pay for the extra cost seats."
Pros: "The flight schedule"
Cons: "The hardens of the seats. Rather seat on the floor"
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Pros: "Seats are the most uncomfortable seats ever"
Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Cons: "Bag fees are a little high"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Pros: "We had a really nice crew."
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Cons: "A plan to deal with a hostile mom with a screaming kid that was out of control."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Cons: "Pathetic rationale for delay"
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Fantastic! Smooth sailing!"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Pros: "Love Allegiant!"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Built in headrests on the seats."
Pros: "Comfortable and inexpensive tickets"
Cons: "It was all good!"
Pros: "Enjoyed isle seat."
Cons: "Wider seats."
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Cons: "Very dissatisfied with boarding and told we had to pay for our luggage but noone else did .I had prepaid for 1 incase I brought big luggage but I brought carry ones. So I was charged 100..but everyone else's was larger"
Pros: "Crew was very pleasant and professional"
Cons: "Still in Reno. Aircraft broke down"
Cons: "Short flight"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Cons: "Bags charge for 105$"
Cons: "So many charges at every step. $5 for boarding passes?"
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Pros: "Could,nt Have went any better."
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Cons: "Seat is uncomfortable"
Cons: "Left late"
Pros: "Both ways were good flights. The return flight however was delayed. We did enjoy buying some tickets from a lady named Valerie in Des Moines who also later had to come on the plane and remove an intoxicated woman. She made everything so easy and simple and enjoyable. And we especially enjoyed the treatment that we received as my husband is a veteran. Thank you so much for that."
Cons: "Flight was delayed for hours then canceled"
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "The flight itself was great. The Flight Attendants were pleasant and the ride was smooth."
Cons: "I didn't take too kindly to the Service Agents on the ground. The Service Agent in San Antonio wasn't very accommodating or supportive to my needs. I had a problem that needed resolved and instead of diligently helping me, she would turn to another customer, totally ignore my concerns and speak Spanish with this other woman. When I was at the counter first, not the other woman. The Service Agent in Orland on my way back was rude as well. She gave my Mom and I attitude about my luggage being overweight. Told us to pay the $50 or figure it out. We had expressed already paying the $18 to check the luggage to begin with and wanted to see if that amount could be included in the $50. The Service Agent scoffed at us and turned up her nose. Great air service, horrible ground service."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "Not a thing"
Cons: "Didn't like the fact that they canceled the entire flight on the day of the flight so I had to pay for a last minute ticket which was much more expensive!"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Direct flight much better not having to change planes."
Cons: "Everything was fine on this flight would be nice to have Wi-Fi on planes."
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Cons: "Muy mal aerolínea"
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Cons: "The LA to Eugene leg was delayed in departing, but this was an improvement on the cancelled flight from Eugene to LA. Arrived at the airport 2 hours early per their instructions to find the flight was delayed. Thirty minutes later they cancelled the flight and then provided no information concerning the new flight the following day."
Pros: "Fast seating with veteran's seated first."
Cons: "Small seats that don't recline."
Pros: "Great price"
Cons: "Bad comfort, I'll pay more next time for better comfort."
Pros: "When you add all the separate costs to the initial ticket price your better off flying a "more expensive " airline. Additional costs are for seat selection, unless you want to take a chance of getting stuck in a middle seat, carry on and checked bags and paying for bottled water and soda. Also the seats don't recline so carry ibuprofen if you fly on Alegient."
Pros: "finally reached our destination"
Cons: "germany was apparently having a strike. all flights were cancelled. we were made to wait overnight. then sent to frankfurt. then sent to venice. couldnt land there. we landed in bologna italy. then made to wait overnight. then we flew to rome. then we flew to chisinau... finally. what was initially supposed to be 18hr flight. turned into a 5 day trip. i want a refund!"
Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Crew was solid"
Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Cons: "have no idea if I'll even make it thru the day."
Pros: "Staff seemed lively and created good atmosphere; thank you."
Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."
Cons: "Play delayed 90 mins adding to my already delayed journey!!"
Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."
Pros: "Both flights were early, which was nice for a change."
Pros: "The easiness of the airline to adapt to the fact that we will be going late and the swiftness in organize all the passengers in a way that no one will miss their connection flight"
Cons: "I had a child with me and I was sat in the row before the emergency exit, where the seats were rigid and my child was not able to sleep at all. Making it uncomftable to all around her."
Pros: "Got delayed at the gate, New flight plan lead to more fuel being needed. Over an hour at the gate."
Cons: "My seat's audio port was broken. Multiple earphones did not work properly"
Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."
Pros: "Same as previous flight"
Cons: "same as previous flight"
Pros: "Service and crew were excellent. Seats had extra legroom built in."
Cons: "Terrible internet service for the $8.99 I paid. Also the early departure of passengers who have to catch connecting flights doesn't work when those passengers are in window seats. Just get people off the plane and keep passengers from starting conversations with the crew while exiting"
Pros: "Slight delay but good communication."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"
Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"
Cons: "They overbooked the fright and I was afraid I wasn't going to get a seat."
Pros: "Great wheelchair service for my disability."
Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."
Pros: "This plane had nice seats with comfortable room!"
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Pros: "The flight was pretty empty so I had an entire row"
Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Cons: "Many alerts in my e-mail."
Pros: "comfort and everthing was good"
Cons: "ac was too cold"
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Pros: "Crew helped make the best out of out nearly 2 hour weather delayed flight."
Cons: "SFO to SEA is always prone to weather delays. Wish United would fly more from SJC."
Pros: "Flight was cancelled when it was supposed to take off."
Cons: "Missed a day of work"
Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."
Pros: "Everything went well; great service on both flights"
Cons: "Flights always delayed delta sucks in Denver"
Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."
Pros: "Crew was friendly"
Cons: "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."
Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."
Pros: "The personnel were attentive and polite on the flights"
Cons: "Both going to Eugene and returning the plane was dirty, crumbs and dirt on the floor, garbage/trash in the seatbacks...very poor standard How do you people live with yourselves,?this was a substandard experience for a substantial amount of money."
Pros: "The flight attendant was nice and fun to talk to"
Cons: "Asian snack mix"
Pros: "Plane was clean, crew was efficient."
Cons: "Boarding was a nightmare, baggage took 20-30 minutes on the opposite end to be unloaded."
Cons: "Poor management of delayed flight and boarding"
Pros: "The plane was very nice and comfortable. There was a slight delay but we were kept well informed."
Cons: "It was FREEZING which made it impossible to sleep despite being exhausted from the extreme flight delays. Two issues (one was maintenance, the other was a passenger not feeling well) caused delays up to about 90 min!"
Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"
Pros: "The flight crew was absolutely amazing! I really don't think I've ever had such lovely and respectful people working my flight before."
Cons: "I really have no complaints about this flight. It was organized, well cared for, and an overall very easy experience!"
Cons: "Was told I could sit next to my travel partner but when we went to check in at the boarding gate, we did not have seats together...."
Pros: "Efficient boarding. Ticket price a value."
Cons: "Unfriendly crew. Small, cramped seats. Issues with assigned seats. In-flight entertainment is cost only - i.e. no free option."
Pros: "I didn't like anything about this flight. It's abvery cheap looking flight and a big rip off with money. I paid $400 dollars almost same as United but in United I don't have to pay for carry on. $45 for carry on are you kidding me what is next going to bathroom will cost us money too??"
Cons: "Service was terrible , the claim that you guys are cheap is a lie , seats are squished , no where else do you have to pay for a carry on , staff very immature , overall not a good experience at all"
Cons: "the check in counter opens only 2 hrs before flight. there was a long line to drop bags even though we checked in online $30 charge for a carry on bag is too much."
Pros: "On time departure"
Cons: "Uncomfortable seats"
Cons: "I didn't like the fact that I was charged $90 for mine and my daughter's 2 carry on bags that were the size that fit in the over head bin!!! I spent hours carefully choosing the right things to fit into these tiny bags so that I could carry them on and not pay the $40 baggage fee for 1 checked bat- but it turns out I had to pay more than DOUBLE for these 2 bags that totaled much less in weight than any one bag that others were checking... VERY DECEPTIVE and WRONG!"
Cons: "The seats are like benches. I had to have a body massage as I arrived due to body ache There was no food Paid $40 bucks for my carry on"
Pros: "The fact that they itemized the cost for everything is OK and will make you to take a conscious choice of whether to bring a carry on luggage, buy water or food. You have be very self disciplined to NOT have costs added to you. But atleast I like that we have a choice but a very HARD one to make."
Cons: "Itemized costs for everything - can be a pain and add up to the costs. I mean charge for beverages, water and light snacks, thats pretty standard and expected. So it leads to very bad customer experience and feeling annoyed that you have to pay for everything. Although I dind't pay for carryon, or any drinks or food as I didn't get any. I felt annoyed and went a way with the feeling. I am NEVER going to fly frontier. Although I might fly frontier in the future that might be my last resort and will try to Avoid it as much as I can."
Cons: "Not family friendly, too many upcharges, terrible plane, food, seats, hot, dry, expensive"
Pros: "Boarding was easy."
Cons: "all economy seats are in a fixed position and do not recline. In order to get a seat that reclines you have to upgrade for an additional $50 per seat. Non-reclining seats are OK for short hops but are extremely uncomfortable for long hauls."
Cons: "The seats are by far the most uncomfortable I've ever sat in."
Cons: "That i have to pay for my carry on bag!!! Reslly???"
Pros: "clean plane"
Cons: "I haven't flown Frontier in a while. I didn't realize I have to buy my seat too? What the heck is that? Sure it's only another $13 min. But here's the catch, you get a seat They've replaced the pull down table with a small flip down "table" that is about 1/3 the size of a standard table. While this does offer more legroom, it makes eating difficult and uncomfortable. I could not rest a standard square salad container on it during the flight. Luckily, I had a plastic bag from the vendor that I could put over my slacks to act as a big placemat. I didn't want to spill dressing on my pants. No WIFI onboard In short, I will be avoiding Frontier in the future. I do fly budget airlines like SW, but at least the attitude there is better. And what you get is clear."
Cons: "Hidden fees, Spartan service"
Cons: "You have to pay to reserve a seat."
Pros: "loved the price options, and efficient borading process"
Cons: "selection of items to snack on very poor and unhealthy. 4.5 hour flight something healthy would have been nice"
Pros: "The crew was friendly and the plane was clean. Seats aren't too bad either."
Cons: "This is the only airline I know of that charges for a carry on bag as well as non-alcoholic beverages. Also, the charging for seats is ridiculous."
Pros: "Pretty much nothing."
Cons: "The fact that you have to pay for a seat - any seat - and carry on, and water, for God's sake. Unreal. Rude flight crew ("take your body parts out of the aisles"), incompetent and rude boarding crew (completely ignoring boarding order, except to make one elderly Asian man leave the line - while clearly letting everyone else board in whatever order they pleased.) Horrible plane - ridiculously uncomfortable seats, no legroom at all. I am 5'10", healthy and middle-aged, and sat with my legs crunched for 4 1/2 hours, leaving me almost unable to walk after the flight. I will never ever fly Frontier again if I can help it. And I will absolutely tell everyone I can not to either. Awful experience."
Cons: "Baggage prices was not clear... I feel that it needs to be stated clearly that carry on luggage is to be paid for at departure..."
Cons: "Hidden seat and carry on fees. Come on now. What is the likely hood someone doesn't have a bag flying 2500 miles. You're going to charge for that in addition to the ticket? Plus, yes plus another charge to select a seat. Super dumb and honestly a bit childish. Put your entire price online and let people pick. Also note zero wifi. I know you're a lower tear airlines but it's 2016! Give the people the all in price and if you won't give them entertainment or wifi make worth their wild. Also note, the tray table was about the size of a tablet, I couldn't even use my computer to do local work during the flight. I appreciate the safe flight but from a high level: 1: make your online prices more transparent. 2: if you're going to be lower tear, make it clear that wifi and infighting entertainment isn't included. People will still choose to fly cheap, but to burry hidden charges is horrible."
Pros: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Cons: "If Kayak wants to boost its website it should give overall projected costs for flights not just bare bones prices. Frontier is the biggest nickel and diming company since Ryan Air. What a disgusting and dubious way to run a business. Worst experience ever. I have had and continue to have status with at least two of the large carriers, so I have flown a lot. Too bad no one else could provide the direct flight to Cincinnati."
Pros: "Low price"
Cons: "Could not buy sandwich on plane. I was hungry all day."
Pros: "Flight is on time."
Cons: "All except water is for sale!"
Pros: "The staff was friendly, flight went well."
Cons: "I didn't like the delayed flight I lost my reservation with the car rental and they wouldn't reimburse me. I rather be late knowing the plane is working properly then rushing to get there. Thank you."
Cons: "I sat in the last row. The smell coming from the bathroom was so bad that I gagged multiple times. Air ventilation must be worked on in frontier planes. This can not be sanitary to have bathroom air blowing on the last row. Anytime someone closed the bathroom door, our row of seats shook."
Cons: "The departure gate was changed at the last minute to an international gate, meaning, we had to exit security and go through international security. Many of us had purchased beverages/food that we then had to throw out. Complimentary beverages were not offered in flight as compensation. Then, my bag was lost. Apparently, all but two bags made it onto the flight- not really sure what happened there."
Pros: "Everyone was friendly"
Cons: "The baggage and seating fees are ridiculous. Flight was delayed (not for weather or safety). Seats are so uncomfortable. Zero leg room. No complimentary beverages."
Cons: "No human should have to endure a flight on this airline that is over two hours. Awful, just awful. Worst seats ever invented."
Cons: "The amount of hidden fees was ridiculous. It added on about $80 after the price it quoted me. The staff on board were super rude to everyone. And you can't even get any food or drinks on board without them charging you more! Ridiculous..."
Cons: "I took off time from work today to catch a 5:25 flight from San Francisco to Denver, arriving at 9:05. It's now 11:55 pm and I am still sitting at gate 21 with a whole bunch of people other waiting for a plane to arrive. My only choices are to wait of this plane to show up, or come back in the morning to take the 5:45am flight. I have business meetings in Denver tomorrow morning. I had a car rented and a hotel reserved. The car rental in Denver closes is 5 minutes. The thing that's the most upsetting is that we keep receiving erroneous information. The original departure time was 5:25. Then we were told 6:00. Then we were told 9:00pm. Then we were told 12:03, Then we were told 12:20. Now we are being told they don't know when the plane will arrive to take us to Denver. I will NEVER fly Frontier again."
Cons: "I have been in the airport for 8 hours. I am still waiting for the flight to board."
Pros: "Checking in was smooth."
Cons: "Did not like the fact that you have to pay for all food and drinks. Seats are too close together and no way to recline. Packed in like sardines and on top of it have to pay $75 to check 2 bags, more if you carry on. Ridiculous!"
Cons: "The flight attendants were rude and not helpful"
Cons: "Flight was old and couldn't adjust seat when we get to airport was big line and only one agent working I won't take this company any more dispointed"
Pros: "Easy to check in. Everyone very helpful and friendly."
Cons: "No criticisms"
Cons: "A little noisy"
Pros: "... I guess the only positive thing is that is there weren't delays. That's it."
Cons: "No legroom, no entertainment, no charging ports, crew is not pleasant, har to pay extra fees for everything, including checking in for a seat, charged $2 for a cup of water, charges $20 for a CARRY ON.. Not flying with frontier again."
Cons: "Flight delayed, no communication, unfriendly desk staff"
Cons: "extra fees for everything!!"
Pros: "Friendly crew, liked the Happy Hour special..offset the cost of no complimentary beverage"
Cons: "Surprised about the price of luggage, my seat and front pocket was dirty with stuck gum"
Pros: "The desk staff were nice even when people were yelling at him."
Cons: "I didn't like that my flight was delayed 6 hours"
Cons: "There is a fee for carry on bag too."
Pros: "Like any flight, boarding a unloading was efficient. That's about the only good thing."
Cons: "The seats were small, uncomfortable, with no head rests. I had a back ache the entire time and left the plane miserable. Seriously, spend $50 more and fly with a modicum of comfort instead of like human cattle"
Pros: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."
Cons: "So...i will never fly frontier again. Charging $40 for a carry on is outrageous. Also, i had to pay $17 to check in and get a seat. In my opinion, this is the worst airline I've ever flown. I'd rather book a flight that was (40+40+17+17) more expensive so i knew what i was getting. Than fly this airline again. On plane the service was great. I just felt like i was duped into buying a more expensive ticket than was proposed. I will never fly frontier again ( and i tell my friends that too)."
Cons: "Fees for seat choice, no entertainment, most uncomfortable seats, no leg room (I'm 5'6 140#), fee for a can of juice, terrible and expensive (snack) choices, mechanical difficulties for this airline are the norm."
Pros: "They refunded some of my money back"
Cons: "The crew didn't show up for our 6 a.m. flight. Most airlines would have a contingency plan for this which might include (a) early notification to passengers (b) automatic rebooking connections. Pretty much all would be able to get you to your continental U.S. destination sometime that day. Frontier can't and doesn't even try. They informed the passengers of a 4.5 hour delay right at the time we were supposed to board. Then they informed the vast majority of the passengers with connections that not only would we not make the connections but that we would not make our final destinations that day (it's still 6:30 a.m. at this point). They refused to book us on other airlines. They offered to either give us $100 for a hotel or to refund this leg of the trip and our $40 carry-on fee (another scourge) and told us good luck. I booked a very expensive one-way flight on United so I could get home."
Pros: "The flight was delayed 4.5 hours and arrived well after midnight. There were no emails sent out from Frontier giving any reason for the delay, and no representative was available at the gate to explain the change. However, free television was offered for the entire flight (I'm assuming because of the delay), which was a pleasant surprise. Staff onboard the plane were polite, but not much helps a 1am arrival."
Cons: "The flight was delayed 4.5 hours and arrived well after midnight. There were no emails sent out from Frontier giving any reason for the delay, and no representative was available at the gate to explain the change."
Cons: "The whole experience sucked...extremely high baggage fees, rude employees, and they wouldn't give me a gate pass so I couldn't hang out with my fiancee and son at the terminal before their plan left..."
Pros: "I'm typically on the Thursday flight from SFO to ORD. For the most part the flight has departed on time and arrived into Chicago early or ahead of scheduled arrival. The seats and space is comfortable. The price is also very competitive over all. The planes have generally been clean. I like the early flight time from SFO and option to arrive into ORD at a reasonable hour."
Cons: "Flight crew is generally rude, and unfriendly. You can notice the difference in professionalism between the flight crew on American Air or Virgin than Frontier. The take off/and landing is not the smoothest, and the navigation through turbulence is poor. The customer service agents at the airports have been rude. I was in the airport security line for over an hour. I had asked an Customer Service rep for help that was walking by to avoid missing my flight. The person ignored me and continued walking. The service charge for carry on is not favorable. I dislike arriving early into Chicago and having to wait on the run way for over 15-20 min before we can get to a gate. Defeats the early arrival."
Cons: "Service, seats, everything...not worth the cheaper price"
Pros: "Crew was great. Boarding was great as was checking in with security."
Cons: "Paying for coffee is ticky tacky, as is not understanding clearly how many charges Frontier adds to ticket cost. Bad news as between seat, baggage, food my ticket was almost twice as much. Not good for public relations. Very disappointing."
Cons: "Canceled after asking us to stay for eight hours and already got onboard"
Airlines flying from California to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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