Pros: "Middle seas was open"
Cons: "More social distance during check in. Smoother landing"
Pros: "The person next to me was drunk. The crew was rude."
Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"
Pros: "Crew Polite"
Cons: "More room seats operational didn’t recline"
Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"
Pros: "Great experience"
Cons: "Better meal, but great overall."
Pros: "Seats and leg room keep getting smaller"
Pros: "Crew was very relaxed and friendly."
Cons: "Boarding was actually very good. It’s just the worst part about any flying experience. But they have a great system."
Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"
Pros: "Crew was great!"
Cons: "Over an hour late"
Cons: "We will move from our original reserved seats to the last row. Gogo system not operative."
Pros: "Service vas very good. The flight itself was unremarkable. Take-off and landing was smooth and on time."
Pros: "Big seats love the gogo in flight"
Cons: "The airline knew I was connecting, and they left early. No compensation, last flight of the night."
Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."
Pros: "Check in was great. Hassle free."
Pros: "No one in the seat next to me and we got there 20 mins early"
Cons: "Deboarding is always a hassle, nothing really bad"
Pros: "Very professional and helpful especially Ms Sahar in Ontario airport."
Pros: "Arrived on time and in one piece"
Cons: "Cramped seats not much room. Kisok to check bags hard to use or did work at all"
Pros: "Couldn’t really think of anything on the flight that stood out."
Cons: "There isn’t anything on this flight that stood out."
Pros: "Nice clean planes"
Cons: "No entertainment monitors"
Pros: "The flight was pleasant. The cabin attendants were cordial and made sure everyone's needs were met. Air temperature was excellent and luckily we didn't have any turbulence."
Cons: "II was hoping to get a $79 fair to Seattle and had to pay three times that plus baggage fee."
Pros: "On time courteous"
Pros: "The food is really good and excellent vairity"
Cons: "Sometimes the staff is a littls bit impatient"
Pros: "Food I purchased was very good"
Cons: "Food was not priced well. NO WIFI??? WHAT?"
Cons: "I liked about everything and I will be useing Alaska air line forever"
Pros: "The flight left and arrived on time. Overall a great experience with friendly and caring people. Will definitely use them in the near future!"
Cons: "No issues at all"
Cons: "My luggage was ripped open when I picked it up from the baggage claim in Ontario, CA."
Pros: "Good selection of entertainment (movies)."
Cons: "It was late by 2 hours"
Cons: "Need more fruit or veggie snack option No movie player option"
Pros: "The flight was comfortable and quick. The staff was very friendly and engaging. We landed about 15 minutes early which is always appreciated!"
Cons: "Although Ontario only has a few gates for Alaska I still found it strange that they didn't post which gate we would be boarding at until 5 minutes past the scheduled boarding time. Not a big deal but for someone who's not familiar with the airport it could be confusing."
Pros: "The trip was smooth and worry free"
Cons: "Everything was great. As a matter of fact, I shared in a couple of recent conversations how much I like Alaska."
Pros: "Loved the early arrival, the seamless process."
Pros: "Flight on time and the crew were very pleasant and professional."
Pros: "Flight was on time Crew friendly and professional.. Seats were roomy with plenty of leg room."
Pros: "Easy, and comfortable."
Pros: "Very friendly staff."
Pros: "Delayed for one day 3 hours waiting time on the phone to reschedule the ticket"
Pros: "The short flight was made especially nice with one flight attendant offering to give a free drink for showing Seattle seahawk pride! Either wearing a jersey or showing a picture with seahawk pride. Very friendly and fun! The views were very beautiful also! Love Alaska airlines and LOVE the seahawks!!"
Cons: "The flight was canceled but I received NO notification WHATSOEVER and was not aware until I got to the airport- which was a 2 hour drive away."
Pros: "The flight home from Ontario CA was better than the flight there. The seating was pretty cramped . We got pretzels which was great. Service at this airport was extremely kind and cheerful. It made traveling with a disabled mother much less stressful. Thank you!!"
Cons: "Paying to check our bags when others got theirs checked for free by taking them to the gate wasn't fair. Having my disabled mother have to walk from the ticket counter to some wheelchair waiting area rather than bringing the chair to her started it trip off with stress we didn't need. I even asked if they could bring it to her and they said just go over to the station and wait."
Pros: "Prompt, fast, efficient, and courteous."
Pros: "Nothing g"
Cons: "Plane was delayed....which is fine... but when we finally landed, we parked on the tarmac in the rain after 1230am . Had to walk to the airport in the rain and wind. Older people were having trouble walking the distance, I actually went ahead to get a wheelchair for an older lady that I didn't know because there was no one on the tarmac to assist. Very horrible experience and I fly Alaska often. Never have I ever exited the plane on the tarmac in pdx and when I complained to an Alaska worker, she told me it was normal. I fly to PDX once a month and have never exited directly on the tarmac. I will definitely look for any other airline to fly instead of Alaska from now on. I will even fly spirit airlines....that is how much I will never fly Alaska again."
Pros: "The flight itself excellent. Great service The only problem was when we landed there was a traffic jam and could not get to the gate for 20 minutes."
Pros: "Great crew"
Cons: "Food ok"
Pros: "The crew was very efficient. There was a medical emergency on board, and they dealt with it very professionally and effectively."
Cons: "The boarding process was extremely disorganized. Gate attendants boarded Mosaic and Mint passengers, and then simply stopped boarding. Passengers ended up just scanning their own tickets and began boarding in a first-come-first-served manner."
Cons: "Audio on TV was bad."
Pros: "Outstanding cabin service snacks & entertainment. Freezing cold cabin"
Cons: "New gate area is AWFUL!! Filthy inadequate seating & restrooms Can’t hear gate announcements."
Pros: "We landed an hour early"
Pros: "On time service, decent plane with good crew"
Cons: "Satisfactory flight"
Cons: "Plane delayed for 3 hours, poor communication explaining change of boarding times that were constantly pushed back."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Cons: "Tv controls on armrest are a bad design. Seats aren’t too comfy."
Pros: "Airplane was very comfortable. Flight was delayed a bit, but airline kept us well informed."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Cons: "I didn’t get to pick my seating when I booked the flight (probably because the flight is so close to Christmas) me and my friend were put in middle seats (him in the row behind me) it was very hard to sleep that way. It would’ve been nice to be put together seeing as I bought the tickets pretty far in advanced, or at least have gotten better seats."
Cons: "No explanation given for delay."
Pros: "Ease of boarding. Comfortable seating"
Cons: "Entertainment system kept shutting down and because the controls were under my elbow it was impossible to not keep hitting it causing the channels to change."
Pros: "Friendly staff"
Cons: "The chair was broken and keep going back"
Pros: "Clean plane, comfortable seating"
Cons: "Nothing specific was bad about this flight experience"
Pros: "On board amenities"
Cons: "Flight was three plus hours late...not acceptable! My fiancee was similarly delayed a few days earlier."
Pros: "Friendly, down to earth staff that looks like their happy to be there, including Pilot."
Cons: "Every time my flight is always late and I usually have my family with me. An on time flight would be nice."
Pros: "Everything was great"
Cons: "No complaints"
Pros: "Comp snacks and sodas, legroom, tvs, hot towelettes in coach."
Cons: "At end of flight (which touched down 1/2 hour early) we lost savings due to malfunctioning jet way. Twice this week this happened! What gives?"
Cons: "Made it to my destination 2 hours later."
Pros: "Comfortable and cheap."
Cons: "Had to pick up gate-checked bag at carousel. But it arrived quickly."
Pros: "The overnite flight"
Cons: "Price very high. It cost over $800 to get a direct flight. Robbery. That is for a Middle Seat! It was another $95 for a decent seat. These companies are thieves. Outrageous!"
Cons: "We were delayed for over two hours."
Pros: "Amazed with the attentiveness and comfort on the plane. The snacks were great had a few options that other airlines dont."
Cons: "Nothing! Completely satisfied with my flight."
Cons: "Luggage claim took an hour to arrive"
Pros: "Left right on time."
Pros: "JetBlue has the best snack options."
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Pros: "That I got home"
Cons: "It was bumpy and my mom is a very nervous person"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Cons: "the touch tv screens did not work . they were hard to control and scroll. the controls are located on the worse place(the arm rest) my neighbor kept changing my channels and volume every time they put their arm on the arm rest."
Pros: "The flight was very smooth and had little turbulence."
Pros: "Almost everything"
Cons: "No priority boarding for credit card holders"
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "Everything was terrific...on time and a very smooth experience including the flight! Thank you!"
Pros: "The fact that I arrived at my destination. Leg room seemed above average."
Cons: "The plane was delayed for 40 minutes for no stated reason. The plane was antiquated with broken screen controls on the arm rest and tiny, low-quality screens. My buttons didn't work so I couldn't even turn the screen off for the duration of the flight let alone gain access to entertainment. I had to use my night mask so that I atleast didn't have to stare at Amazon advertisements for 5 hours straight on a broken screen. This was not a good introduction to JetBlue, and I would likely not fly them again. Not competitive to the quality or amenities of a major carrier. I wish I had read reviews of this company because delays and non-working equipment seem the norm for JetBlue."
Pros: "More room. Genuinely nice steward staff"
Cons: "Have to pay for a blanket. Snacks sold in packs rather than individual things."
Pros: "Friendly polite crew, good takeoff and landing, little turbulence. Our flight was delayed, but only by half an hour."
Cons: "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. I can see having to pay for the seat to reserve it, and having to pay if I'm using 2 seats and the plane is full otherwise, but if the flight isn't full, I should be able to get a refund for one of the seats. It's discrimination and it's not okay. Or, you know, have seats that fit all your customers. Also the SiriusXM sound was of extremely poor quality."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Pros: "We arrived safely!"
Cons: "Seems like no AC. Small screens and super poor quality. Disappointing."
Pros: "Professional, friendly, always on-time or earl, nothing lost ever.. Smooth flight. Always the BEST!"
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."
Pros: "Flight was smooth and amazing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Cons: "The Male flight attendant was rather rude"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Cons: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "See above..."
Cons: "See above"
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Cons: "The boarding process was chaotic, half the time the staff did not use the PA system. They were not clear on who needed to do a passport check. Started to read names off then just gave up and said "a lot of you""
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "I liked the fact that they have a train to take you from one concourse to another!"
Cons: "Very busy airport! Boarding was delayed and flight was overbooked. I wasn't too happy but it could've been worse."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "stewardess was exceptionally pleasant."
Pros: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Flight attendants were lovely"
Pros: "I made it safely to my destination."
Cons: "Accommodation for my flight being over two hours late."
Pros: "Friendly people on the sun country flights. Pilot give info on land Mark's as we flew"
Cons: "Airport staff ran into my husband with a wheel chair as we were in line to go through scanner then yelled to get the line moving. Not sure where she wanted us to go. He has a lovely bruise today on the back of his leg. Talk about someone having a bad day"
Cons: "Cramped seating, limited overhead bin space, no in-flight entertainment, mediocre flight attendants. Spend the extra money and fly Delta."
Pros: "We were scheduled to leave at 9:55 am and delayed until 6:30 with zero compensation and little communication."
Cons: "Zero compensation and zero communication terrible customer service"
Pros: "Having a direct flight was good. Staff were excellent"
Cons: "Seats were uncomfortable. I gave them my global entry number at check-in but they said they often didn’t have access to TSA pre-check. Had never experienced this with an airline"
Pros: "I didn’t like how I was treated at all."
Cons: "seeing the lack of customer service when people pay for they flight."
Pros: "Kind crew, kind piolet, Happy to be home"
Pros: "Fast boarding, left on-time, arrived early, quick exit"
Pros: "Nice stAff"
Cons: "Late start"
Pros: "Everything was nice and clean"
Pros: "safe & on time"
Cons: "no food & no plain tomato juice which I prefer instead of the spicy bloody mary"
Pros: "Wouldn’t print me a boarding pass 45 min before boarding. I had to rebook on delta for the next day. There was no security line. I would have made this flight."
Cons: "It took 45 min for our bags to come out"
Pros: "Quality service, good technology, soothing environment"
Cons: "Felt too much urgency in my tip"
Cons: "I was traveling with a lap infant and the flight was more than half empty. The middle seat was empty next to me but the gate agents still would not allow me to bring my FAA approved carseat on board because I had not purchased a seat. Carseats make life so much easier for parents traveling with infants. Additionally it is safer for the infant. Finally, its better for fellow passengers because infants in their carseat can be better pacified while flying. Many other airlines allow carseats carried on when their flights aren't full (for free) and this is why I won't be flying Sun Country again."
Pros: "Free beverage"
Cons: "No TV, small leg room"
Pros: "The pilot was great at pointing out landmarks made the flight very enjoyable"
Cons: "I was placed on standby and almost got bumped from the flight because too many tickets were sold."
Pros: "Everything was wonderful. The flight was uneventful which is exactly what you want."
Pros: "Brand new seats"
Cons: "Check in desk was farthest possible desk in airport"
Cons: "Our flight was delayed about an hour and 25 min. Also my tray was broke. Sun country should think about adding wifi like delta No snacks provided."
Pros: "I like that first class was a very affordable upgrade. It was definitely worth it. I have bad knees so the extra room was needed otherwise I cannot bare the pain I get from not being able to move my legs. The crew was very pleasant and attentive. Overall, I really enjoyed the flight."
Cons: "Even though I was in first class, there wasn't as much leg room where I was seated on my return flight. I was sitting in the front row, and the wall in front of me was quite close. And I was a little surprised that there was no wifi option to purchase during flight. This would have been helpful to allow me to continue to work during that time."
Pros: "They eventually got me home. No snack, no fluff, but they did get me home."
Pros: "Employees were courteous."
Cons: "Difficult to book seats because computer was malfunctioning; flight was one hour late, so we arrived at about midnight. Baggage was late coming off plane."
Cons: "The ticketing agents don't show up until two hours before the flight, so you can't check luggage or go anywhere to get food before that. The area to wait only has chairs -- no outlets for plugging in devices or anything else. When the agents show up, there is a mad dash to get in line and the processing takes even longer. If they are going to leave the desk unmanned, there should be a number system."
Pros: "I enjoyed my flight. It was not a full flight. I had a row by myself and spent quiet time reading. The crew were friendly and rendered excellent service."
Cons: "I would like better food choices."
Pros: "VERY NICE LOVE THAT IT WAS A DIRECT FLIGHT."
Cons: "NO LEG ROOM.LOVE"
Pros: "Professional courteous."
Pros: "Crew is polite, boarding is prompt, seats are comfortable, better leg room, Cambria magazine was interesting, affordable"
Cons: "Please add wifi"
Pros: "Good fare, on time, courteous crew."
Cons: "The flight was delayed due to "paperwork not being properly filled out." No one from the flight crew could explain what was happening and this delay almost cost me to miss my next flight. Other than that the seats are small in the planes and seem to be out of the 1990s with no added perks. JetBlue rules."
Cons: "No free food"
Pros: "Good timing of the flight both to and from San Diego. ."
Pros: "I liked the boarding process"
Cons: "Would be nice if they had wifi."
Pros: "Everything you would expect"
Cons: "Shorter flight so only a beverage included. I don't fly much but breakfast sandwich at 10am would be better than cheese burger."
Pros: "Most things."
Cons: "No wifi."
Pros: "I was impressed with the low fare for my round trip to and from SanDiego from Washington DC."
Cons: "The service on my returning flight was horrible. I was forced to wait to use the bathroom because they closed down the bathroom in the front of the plane for 1st class only. Now normally I wouldn't be upset with that but after about an hour of waiting for the snack cart to go by ( i was in seat 5, the snack cart was probably near 20-21 in the back) I kindly asked the flight attendant if I would be able to use the front bathroom, she responded with " you're gonna have to hold it, the flight attendant in the front won't let you in that bathroom, as its ONLY for 1st class passengers. If that wasn't enough, I also had to suffer while my seat continued to be kicked for the entire flight (3hr30min) by the person behind me. I WILL NOT BE FLYING WITH THIS AIRLINE AGAIN. HORRIBLE SERVICE HORRIBLE EXPERIENCE."
Pros: "Punctual flight; pleasant staff at check-in"
Cons: "No snacks. Inconscionably tortuous leg-room situation for anyone of normal stature."
Pros: "The price was great. But there were no snacks and the plane wa really cold and the did not offer any blankets. You would have had to pay $5.00"
Pros: "Price Seat Comfort Hub Airport Staff Attitude"
Cons: "Always a layover in MSP. Charges for food and entertainment."
Pros: "The crew was very friendly and the flight from take off to landing was smooth."
Cons: "I didn't pay attention to where my seat was and ended up in the row in front of the emergency exit row and due to this my seat couldn't recline."
Cons: "The on line aspect of check in, printing of boarding passes etc was nonexistent."
Pros: "Crew was friendly and helpful"
Cons: "$20.00 checked bag fee. Other people bringing all their luggage with them on the plane."
Pros: "We just loved taking Sun Country. The lines were shorter everything was very efficient and we got to and from San Diego on time. Who could ask for more?"
Pros: "Great staff - very positive and extremely helpful"
Cons: "Wifi would have been nice :) A small free snack would have been good too"
Pros: "Great experience. Can't wait to use sun country again"
Pros: "Very friendly staff, good leg room, clean"
Pros: "Smaller lines at terminal 2 in MSP On time both ways"
Cons: "Web site did not work for pre checkin No app for paperless boarding pass No technology on older planes (WiFi or screens)"
Pros: "Great flight crew. Friendly and helpful. Made for a more comfortable time to travel."
Pros: "Crew was amazing. Very helpful and very happy."
Cons: "Cannot think of anything at this time."
Pros: "Love main cabin extra"
Cons: "Just a cookie for a 3 hour flight"
Cons: "The plane was cold!"
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "5hour flight should have a meal"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Pros: "Great and welcoming crew."
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Service and boarding was smooth and friendly."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Cons: "The seat assignments based on loyalty status - rude gate agents"
Cons: "Delayed multiple tomes"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Cons: "I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well."
Pros: "Nice seats, good food, good service"
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Awesome service"
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Pros: "Delayed and no AC working..."
Pros: "Seats were surprisingly comfortable"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "Staff were helpful."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "Over 2 hours delayed, plans ruined"
Pros: "Did not use"
Cons: "Tight seating"
Pros: "Friendly and helpful crew."
Cons: "Not sure why American would fly a plane across the country with no electrical outlets, entertainment options, or food beyond snacks."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Cons: "You overbooked the flight"
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "Good service, as efficient as possible"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Everything smooth. No hang ups"
Pros: "Fastest flight I've ever had!"
Pros: "entertainment system was very good"
Cons: "american airlines offers no choice of food for flights of 4 hours or more, that is a shame, that says a lot about a very powerful airline. shame."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "Lots of free movies."
Cons: "No free food."