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Pros: "Everything"
Cons: "Less new movies and kids movies"

Pros: "Too hot onboard"

Pros: "Nice, clean efficient. Comfort was good."
Cons: "The crew was great but pretty impersonal. Not a great selection of movies."

Pros: "The service was consistent and crew were all very respectful and did their best."
Cons: "The seats were extremely narrow, hard and uncomfortable...."

Pros: "The crew was on it when it came to responding to the call button."

Pros: "The crew was A+, food was tasty and the amenities were great even for economy class."
Cons: "Some of the flight attendants spoke really fast and hard to understand."

Pros: "Everything was great!"
Cons: "More dates available for reward redemption"

Pros: "Seat comfortable"

Pros: "good"
Cons: "nothing"

Pros: "Very hard working, responsive and caring crew. Kept the washrooms clean throughout the flight. Pretty good space between rows considering economy class. Lots of little touches like slippers and toothbrush."

Pros: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Cons: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."

Pros: "Crew was fantastic."

Pros: "Onboarding on time and kind"

Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"

Pros: "They are always friendly and comfortable seating"

Pros: "Well equipped economy class. More leg room than others. Food is ok."
Cons: "Other carriers tend to be cheaper(but also not as good)"

Cons: "transit was bad. Almost late for my flight"

Pros: "Food was very good. Blankets anb pillows too"
Cons: "Poor choices of musict"

Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"

Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."

Cons: "Little leg room on shorter flights/smaller aircrafts."

Pros: "Food staff and entertainment are generally top notch"
Cons: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."

Pros: "The staff was courteous and kind"
Cons: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"

Pros: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."

Pros: "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."

Pros: "Smooth boarding"
Cons: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"

Pros: "flight delay for more than an houe"

Cons: "Same above"

Cons: "delayed 1:50 hrs."

Cons: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."

Pros: "The flgth was grate and comfortable. Will fly with Korean again."
Cons: "I could not hear an anounment very well. It was pumbpy."

Cons: "Excellent!"

Pros: "Top notch service and food in economy on a 14 hour flight! The flight attendants are wonderful! I wouldn't fly with any other airline!"

Cons: "Cabin temperature was too high"

Pros: "The food was delicious. Stewardesses awesome."
Cons: "Ths length of the flight, but that is normal."

Pros: "Good more choices"
Cons: "Transit in Korea make shorter hour"

Pros: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Cons: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been. I thought it was a one time issue but it was also hot on the flight back as well."

Pros: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Cons: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."

Pros: "Spacious for economy."
Cons: "Felt like we could have had an extra meal/more snacks & drinks. Only 2 meals for a 13-14 hour flight."

Pros: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Cons: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."

Pros: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."

Pros: "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
Cons: "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."

Pros: "Friendly efficient service by crew at check-in and in-flight"
Cons: "Super tight space with very little leg rooms and no in-flight entertainment"

Pros: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Cons: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"

Cons: "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."

Cons: "they don't know what is customer service just they know what is RUDE mean.."

Pros: "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."

Pros: "Bathriom cleanliness and the good work of the stewardesses"

Pros: "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."

Pros: "the cushion to sleep on"
Cons: "the blanket"

Pros: "Swap my two reviews! This one is for the flight going to London when I had the Skycouch! That was fabulous."
Cons: "Nothing."

Pros: "Skycouch in Economy was wonderful. Although small, it was sufficient in order to get comfortable and get several hours of sleep on a long flight. Entertainment system was outstanding, with excellent selections of movies, TV, TED talks & music. Plus, ordered water, beverages and snacks at any time via the screen and it was delivered to my seat. We had a seat change request at the gate which was resolved by the gate agent who was amazing."
Cons: "Check in and bag drop area needed personnel to assist and answer questions. It was not clear what to do and we stood in along line that we could have avoided if there had been a customer service rep to guide us."

Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."

Pros: "The employees of Air New Zealand always make our trips excellent."
Cons: "I always have trouble hearing the announcements in the waiting areas at the airports. Why can't they (airports) fix that."

Cons: "Breakfast was not tasty. Options could have been better."

Pros: "The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music."

Cons: "More leg room"

Pros: "Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row."
Cons: "It would be better if the armrests went up."

Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."

Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"

Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"

Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."

Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Cons: "Nothing"

Pros: "Best inflight experience on economy!"

Pros: "Very friendly and helpful staff"

Pros: "Great flight with wonderful service."

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Pros: "Entertainment was great and even leg room was decent for economy seating"
Cons: "There are no personal air vents. I was sweating for 3/4 of the flight and had to ask for the air to be turned down 3 times. The air vents they do have point inwards and do not get the window seats at all. Hope the return flight is better"

Pros: "everything"
Cons: "until no, nothing"

Cons: "Bathroom did not work, food was not so tasty"

Pros: "Special thanks to the crew member who let me try all the wines before I picked so I could get something I like. Over all, very friendly and nice"
Cons: "I'd like more movie options. I had a very long round trip flight"

Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."

Cons: "bummed I couldn't even opt in or purchase wifi. being sel-employed and having such long flight - its just a missed opportunity."

Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"

Pros: "Very friendly and helpful Flight attendants. Food was good."

Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."

Pros: "Friendly prompt service!"

Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."

Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."

Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."

Pros: "Crew and entertainment good"
Cons: "More leg room"

Pros: "The crew and plane was tops"
Cons: "It is very long, but that is no reflection on you."

Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Cons: "Nothing"

Pros: "I like SkyCouch."

Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"

Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."

Pros: "The service was very good, food good, seats comfortable. The sears on the way to my destination seemed roomier than on way home, maybe a different type of plane?"
Cons: "This was my first long flight 12+ hrs. And I wish I would have gotten the economy couch option. Sitting upright that long is difficult."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."

Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."

Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."

Pros: "It was what I expected"
Cons: "Too cramped"

Pros: "The food and service was great"

Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."

Pros: "All flights were on time and all worked well. The booking of the flight via kayak and payment via vayama was a week long process that involved lots of calls to their customer service which couldn't help their poor website and in the process the flight price rose 3 times, so next time, I'll better book directly with Lufthansa and save some nightmares."
Cons: "Full plane, no options to spread out."

Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."

Pros: "Everything!"

Pros: "Cara the stewardess was wonderful, although a code share with virgin Australia it was excellent"

Pros: "good movie selection"
Cons: "we were o board @ 7pm & the captain & his crew arrived @ 7pm which made the flight arrive late & stressful for many transferring passengers"

Cons: "Everything was good"

Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."

Cons: "The food on the plain or snacks were to poor and not that tasty."

Pros: "Nothing"
Cons: "Proper communication"

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Pros: "non stop flight"
Cons: "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."

Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."

Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."

Cons: "Work on those delays"

Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"

Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."

Cons: "Faster lines at check-in. More courteous security personnel"

Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."

Cons: "No food on board and we were hungry"

Cons: "No charging outlet."

Cons: "Flight was 20 minutes delayed"

Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"

Cons: "N/A"

Cons: "Na"

Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."

Pros: "got there on time, no delays. very smooth"

Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."

Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"

Pros: "By"
Cons: "A three hour delay on the first flight and a hour delay on the second..."

Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."

Cons: "Customs massively backed up. Somewhat disorganized"

Cons: "-"

Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"

Pros: "On Time. Nothing else to say,"

Pros: "How professional everyone was"
Cons: "Everything was good"

Pros: "Late. Poor communication. Crying kids"

Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"

Cons: "It was a smaller airplane."

Pros: "Delta flew their way back into my heart this time around"

Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."

Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."

Cons: "Temperature was too cold"

Cons: "Bad"

Pros: "Always a good experience with Delta! They’re the best!"

Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"

Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."

Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."

Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"

Pros: "The staff was was very accommodating to myself and my 19 month old daughter"

Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."

Pros: "Awful"

Pros: "They are very professional"
Cons: "I luv it"

Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"

Cons: "Please review the message I sent concerns Atlanta hartsfield."

Pros: "on time. easy no issues"

Cons: "Flight delayed I missed my driver"

Pros: "Flight was on time."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."

Pros: "Not a bad flight no incidences"
Cons: "Limited seating at the gate, restaurant backs up to the gate, flight was 40 minutes late. Seemed to be disorganized boarding."

Pros: "Friendly staff"

Pros: "Nothing"
Cons: "Flight was cancelled due to lack of pilots."

Pros: "Nothing"

Pros: "Nice staff as usual, but rather disorderly boarding, late departure, and very slow baggage delivery at destination."
Cons: "Figure out how to reduce the number of times people have to yank out their passport and boarding pass. Having mechanized baggage machines is much slower. People flow was poorly designed so you got in but had to go against traffic to get out—and overall takes twice the time that waiting in line for an agent took."

Pros: "Staff very friendly"
Cons: "Not enough room"

Cons: "uncomfortable seat- no padding"

Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."

Pros: "Free upgrade and gate check!"
Cons: "No checked bags or meals for economy passengers"

Pros: "It was very enjoyable all round."

Pros: "Everything,."
Cons: "Too short"

Pros: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."

Cons: "Too many delays."

Pros: "They brought the movie thingy out right away and managed to watch 2 movies made the whole trip thanks west jet"
Cons: "Always the food seems like every sandwich has cheese in it or sausages. Meat both have dairy and I have dairy allergies it makes it hard how about a good old tuna sandwich (not old) u just get a well made sticker and put it on the old menu"

Cons: "If it was noted that there would be luggage fees when I was booking I didn't see it."

Cons: "WestJet offers very few services."

Pros: "The staff was generally very attentive, friendly and professional"
Cons: "I didn't have any negative experiences."

Pros: "The service its good"
Cons: "One baggage did not arrived"

Pros: "Comfort, friendliness and ease of travel with Westjet"
Cons: "Can't think of anything"

Cons: "No TV screens, but there was an alternate"

Cons: "The media system barely worked."

Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"

Pros: "Nothing specific"
Cons: "20 Minutes delays for take off and coming late at yUL was a nightmare"

Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"

Pros: "Everything"
Cons: "No meal on the plane"

Cons: "Food options not much variety"

Pros: "A bit more seat room. I'm a tall guy and was a bit cramp"

Cons: "Everyrhing was great"

Pros: "service"
Cons: "There is none."

Pros: "Only the boarding was good"
Cons: "My luggage was damaged"

Pros: "Westjet staff and friendliness!"
Cons: "A bit warm On the plane from Toronto to Calgary but packedfkight."

Cons: "Low-quality white wine. Good to encourage Canadian production but cheap choices do not help the airline's réputation."

Cons: "Seat space was too tight"

Pros: "Screaming movies"
Cons: "Arriving over a hour late then staying on the tarmac in Orlando for another 45 minutes as the gate wasn't working when there was plenty of other gates available."

Cons: "Everything."

Pros: "Seats"
Cons: "Nothinh"

Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"

Pros: "I was upgraded for free, and everyone was incredibly nice and great at their jobs!"

Pros: "There were no issues whatsoever, all went as planned."

Pros: "It was fast, friendly and over all made me impressed."

Pros: "Staff were super friendly and welcoming"

Pros: "The free drinks and snack"
Cons: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."

Pros: "Very positive and smooth experience. Love the app and free wine!!!"
Cons: "None that I can think of. I recommend this airline to anyone."

Pros: "Held up at YYZ for "lightning" beyond West Jet control."

Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"

Pros: "Everything was good Quick easy boarding Friendly air crew Love Westjet!!"

Pros: "Please continue this route, we love belize. Only airline flying direct."

Pros: "Staff were good and flight was uneventful. Movie selection was pretty decent."
Cons: "Paying to be in first row of plane means you get to sit and watch everyone line up for the washroom. They stand in front of you in your space, they jostle you as they stand beside you. There are only cold food choices and they could use some work."

Pros: "Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics."
Cons: "The tv news on BBC was 1 week old."

Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"

Pros: "Very old aircraft. Looked extremely run down and many things were broken."

Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."

Pros: "Old school crew were fantastic and made this a great flight - which is so atypical for BA these days."
Cons: "Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American."

Pros: "Treats and details"
Cons: "Nothing"

Pros: "Warm welcome, on time and comfortable"

Pros: "Crew were nice"
Cons: "No WiFi, no outlets and tiny screens. This plane had to be 20 years old. Embarrassing that BA hasn’t updated this plane with the simplest things. For a daytime flight over the Atlantic, I could get no work done at all."

Cons: "Very uncomfortable"

Pros: "Nothing"
Cons: "Delayed my flight connection was missed and ba said they put me on another flight but they never did"

Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."

Pros: "Nice aircraft! Very modern."

Pros: "They gave you anything u needed"
Cons: "Nothing"

Pros: "Nice new plane, great flight staff, great entertainment"
Cons: "Checking in at the gate took a lot of time and no food or bathrooms available"

Pros: "Great crew with Laura, Luke and the team in Club World."
Cons: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."

Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"

Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."

Cons: "delay in London"

Pros: "Boarding organized and on time"
Cons: "Plane was old, seat was narrow and uncomfortable. Food was very little for a 9 hour flight and entertainment system was also outdated."

Cons: "There was a new born next to me and actually it was difficult to sleep."

Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."

Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"

Pros: "Alert, attentive, caring crew on long (10+ hours) flight. Great job."

Pros: "Great to sit in upper deck"

Pros: "More seat room. 18inch width. Smaller cabins. Soooo quiet."

Cons: "Boarding was not well organized"

Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."

Pros: "Everyone was accommodating. They gave my son a coloring book to keep him busy."
Cons: "there was a slight problem with the food. there was a large percentage of the flight that was Israeli and therefore respects basic Jewish tradition of not mixing meat with milk. One of the meals was pasta with sauce (which was supposed to be the least popular meal) and a meal with chicken and rice. the rice had cheese in it, a large percentage of the people on the flight were unable to eat it. Only after finding out about the cheese did I understand why no one took te chicken dish."

Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"

Pros: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."

Cons: "Your airways lost my bag on the both flights from MIA-LHR-VIE and on the way back VIE-LHR-MIA My entertainment system was broken. I paid for the seat at the end of the day I didn't get. The moat horrible flight I ever had. I will never again fly with British Airways"

Pros: "The long walk in the airport to get to dinner next flight it's too long"

Pros: "Excellent Airline....."
Cons: "No Wifi"

Pros: "Liked that we were on time and boarding was organized. The food was excellent considering it was cabin food. Like the fact the crew kept asking if we wanted water, juice through out the flight. They were very attentive and quite nice."
Cons: "Seats are too close together and there is not much leg room or elbow room. Not too many movie choices as the majority we saw on the flight to London. We experienced turbulence during the flight and there was no communication from the pilot found that a bit odd. Just to set everyone's mind at ease I expected something to be said from the cockpit."

Pros: "The crew was pleasant/friendly, but I'm not sure if one of the male flight attendants was extra friendly because the girl next to me was cute, I guess I got lucky and benefitted from that and got excellent service"
Cons: "There were no USB ports to charge my phone... the movie selection was average, and the entertainment system was a little old, the touch screen didn't work. Being from America, the drink can 150ml is TINY and I was always thirsty."

Pros: "Price and ease of finding options."
Cons: "Nothing"

Pros: "British Airways is always my first choice when I fly. You always know what you will get and the familiarity of knowing the booking system, the lounge, the seats. All this needs to be weighed up with a disinterested crew (and I am generalising which is unfair!) and dated planes"
Cons: "The plane is dated. There was dust in the lockers, my seat got stuck and the entertainment screen was difficult to see. But my big disappointment with this the disinterest of the cabin crew. The purser sits and completes his paperwork while coffee is slowly dripping out of an overflowing disposal unit, collecting under his shoe. The cabin crew on my aisle kept on forgetting what food people ordered and if you were snoozing or not in your seat while she did her round, you missed your chance."

Cons: "I don't get no dinner on the flight from Miami to London Heathrow and I felt faint from hunger on board. When I complain to one of the flight crew ,we one hour and forty five minutes left to land,she gave me a pretzel bunch and a cup of tea."

Pros: "Clean plane"
Cons: "We booked World plus, extra money, and they put us in the last row against wall where the seats hardly recline. I complained but we were well into our flight when we told the stewardess she did not get back to us regarding changing seats. She came back about 20 minutes laterwith unacceptable seats,far from our overhead and we could not sit together. We declined. My husband had to board early because his foot was in a special brace after recent surgery. They could only move him to a center seat where he would hae to risk someone stepping on his foot. We are 70 years old.We had one small meal on an 8.5 hour flight."

Pros: "Did a good job of being attentive to passengers"

Pros: "We started to board a bit late at Heathrow and finally took off 1 hr and 15 minutes late due to some technical malfunction. The flight attendants's supervisor was very rude. Everyone else I interacted with was nice."

Pros: "The crew and entertainment were great."
Cons: "The amount of legroom provided for an 8.5hr international flight was far too little."

Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."

Pros: "British Airways was very accommodating. I enjoyed the journey."

Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "Crew"

Pros: "Nothing"

Cons: "airfare.com is truly awful, and I'll avoid using that service in future"

Cons: "Would have paid dearly for a footrest"

Cons: "No wifi"

Pros: "Only scraped a two as was enough movies to watch."