When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
Baggage delayed even though both the flights were delayed.
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
Pros: "Plenty of room."
Cons: "Heavier snacks."
Pros: "No food, late by hour"
Cons: "Flight was delayed almost 3 hrs. Ran out of food right before my row. I upgraded my seat but feel I got the short end of the stick."
Pros: "Good snacks, comfortable flight."
Cons: "My 'window' seat had no window! Feeling was claustrophobic"
Pros: "The service by delta employees for this leg of my journey was beyond great. The leg room was above average."
Cons: "Leg room. Never can have enough leg room."
Cons: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "overall flight great,pleasant trip, courtious well informed crew"
Cons: "In flight entertainment screen down"
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "The landing was somewhat frightening."
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Cons: "I didn’t like having to pay for bags and headphones."
Pros: "Service was great. Regular drinks and snacks."
Cons: "Too many announcements"
Pros: "comfortable seats"
Cons: "delay delay delay"
Cons: "Food sold out and there was nothing left"
Pros: "Special staff great pilots snacks free movies safety"
Cons: "Everything was great"
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "Quick friendly service from crew and captain."
Cons: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Pros: "Good selection of movies/shows."
Cons: "Flight was delayed half an hour due to “medical emergency”. Guy passed out as we were about to take off so we turned back to the gate and sat on the plane for over 30 mins while we waited for medical personnel to check the guy out. Then had to wait another 15 mins for the fuel truck to refill us because we had burnt so much sitting there. I understand that we had to turn back due to his condition but why was he not removed from the plane and put on a later flight when he felt better instead of making all of us late? You would think after all this the crew would be kind and appreciate our patience but 2 of the flight attendants were the exact opposite of that. Both of them were very short with people and the one kept rolling her eyes at people as they were handing out drinks. The only thing I would give 5 stars is the tv entertainment. My seat wouldn’t even recline for me to enjoy though."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Cons: "I froze on the way to Las Vegas and there weren't enough blankets."
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "The process was very quick and easy, from after security the process was smooth and fast."
Cons: "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
Cons: "One hour late after a stay over already 4 hours."
Pros: "Nice courteous cabin staff."
Cons: "See comment above"
Cons: "Undersized overhead bins so ALL carry-on rollerbags had to be checked."
Pros: "Service. Sweet attendant."
Cons: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Pros: "Good flight, professional people."
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "We arrived in Las Vegas"
Cons: "Even in first class, it appeared to me that the legroom has been decreased."
Pros: "Good entertainment with games for kids, movies etc."
Cons: "No meals (5+ of flying), need to buy earphones, no place for hand lauggudge"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "All went well"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Pros: "The usual efficient, friendly WestJet crew. Nice to fly in one of the new Dreamliner. Super smooth landing."
Pros: "Arrived early."
Cons: "Uncomfortable seating for a tall person. Cut out the drink and snack service. People can toughen up. Just offer water without using the snack cart."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Pros: "The crew worked hard to ensure that we had a good flight with minimal interruptions"
Cons: "Delays always hurt, the flight was delayed yet there were no notifications and additionally the delay was closer to an hour long since boarding only started 20 minutes late."
Pros: "Crew were genuinely always smiling"
Cons: "More leg room"
Pros: "Great crew and great flight"
Pros: "An hour and 40 minute delay which would've made me miss my connection.bfortunately for me the next flight was delayed so with that and running through the airport to get from one gate to the other I made it... But stressful experience overall."
Cons: "Don't like having to download app for entertainment....some devices not current enough to download.. Not everyone has devices Kids disappointed..prefer Alaska monitors"
Cons: "Flight was delayed 2 hours, then at the gate boarding didn’t start till 10 mins before take off. Took off almost an hour after the delayed take off time."
Cons: "I missed the flight because the delay of the anterior connection and custom, and they didn't give me a new ticket, I had to buy a new one."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "The crew."
Cons: "No entertainment on board"
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "There wasn't any food to purchase other than a few snacks. That's just not good enough for a 6 hour flight, Really poor."
Pros: "Food vouchers in Calgary for the 6 hour flight delay due to WesJet computer issues on Toronto plane. $100 credit Bag pick up Minmico at WS Care Centre tried hard to arrange a seat on an earlier flight due to my inquiry; let me call home twice on her phone to advise husband of flight changes. She tried to organize my bag to be put on the earlier flight at the last minute although she was unsuccessful."
Cons: "Passengers are crammed into small seats."
Cons: "Boarding was not enforced by zones. When people line up it is better staff announce zones and force people to not get in line"
Cons: "A little cold"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "Westjet is a good carrier with good equipment , friendly, and on time or early"
Cons: "After paying for an upgrade on seating, I found a dog as my neighbour. I am allergic to dogs but was told to sit down and when plane was full I may find another seat. I sat in my original seat in 14F for the trip so the $60.00 upgrade was wasted and told it is not refundable"
Pros: "Great staff and spacious plane"
Pros: "Smiling faces and humor from the crews."
Cons: "I will say our flight took of a bit late which was a bother so late at night."
Cons: "First leg of flight was cancelled. Plane didn't come in at midnight as scheduled, so was not available for departure at 6:20 AM. WestJet did not inform anyone - including Kayak. Apps westjet & kayak said departure was on time, but there was no plane."
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Pros: "Friendly staff."
Cons: "Flight Late by Over 1 Hour due to deicing which they should have built into their boarding time schedule and two passenger did not show up causing further delays."
Cons: "- Booked using points & not offered the option to pre-order a meal - only non perishable food choices on board - flight delayed, crew at gate not well informed"
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "The Wet jet staff were very accommodating and lovely. The on board staff and on ground staff did their best to be very accommodating during very problematic weather issues related to Toronto."
Cons: "We were given wheels up time twice due to delays in Toronto for freezing rain. I ended up changing my flight to a direct from Calgary to London. The amount of time spent in the airport was definitely a negative."
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Pros: "It was great experience once again. I always travel with WestJet as it is always on time."
Cons: "That every time I travel I always get the farthest seat if not on #28 it's 24...wish next time I can get in the middle at least. Other than that all is good."
Pros: "Non stop flight"
Cons: "Internet was faulty"
Cons: "Seats were so crammed together. When the person in front mived their headrest back my knees were crushed and I xould not sit comfortably. I am 5'10. Not super tall. Nees more leg room."
Pros: "I am mute and the staff was generally good at accommodating my communication methods. (still wish more staff knew American Sign Language; that remains the best flight experience ever)"
Cons: "Staff updated my status to Deaf passenger without my knowledge. I am not Deaf, my hearing is fine and I understand English perfectly. I have no problem understanding the safety messaging. I am mute, I can't talk, that's all. I try not to misrepresent myself so that I don't take resources from Deaf people, so this frustrated me. also, I guess WestJet changed food policy again, now MUST pre order food, because no food was available on the flight if not Plus."
Pros: "The overall experience on my westjet trip was great. Everything west jet does - and all the groups in the airport are fantastic !"
Pros: "The flight attendants where really nice and so was the service wouldn't change a thing here."
Cons: "I didn't like that someone was reclining in there seat in front of me and it was so far down that it was uncomfortable even to sit in my seat or get to my table. Also was very disappointed that I had to pay for food even though it was way over 8 hours, in the end didn't even bother about food was not much of a choice. Also no TV on this long haul flight was really disappointed again, so I had to pay for a tablet was hugely disappointed. Needed more leg room was cramped on this flight."
Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."
Pros: "Westjet service and staff are friendly and helpful as always."
Cons: "The delay waiting to have the plane deiced before departure was a bit of a pain, but I also know this is out of control of the airline or the airport for that matter. It is something that can happen with the weather, so we just have to be patient."
Cons: "Delayed in taking off and inaccurate information provided about the landing of the flight."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "Fortunately the plane was not crowded at 9pm and they made up for the 15 minute delay and arrived on time. Everything was pleasant and as expected."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Cons: "Plane needs to be upgraded, don't charge for meals or baggage"
Pros: "Regular seating on this West Jet flight was great, very comfortable with ample room."
Pleasant flight. Everyone was on the same page. Efficient boarding and nice checkin experience. Bags were delivered to baggage claim quickly in Las Vegas.
Pros: "Comfortable seats"
Cons: "It was all good"
Cons: "No gate when we landed."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Cons: "Unexplained 3 hour delay. They couldn't be bothered to automatically rebook me to an earlier flight (other airlines do this). They also couldn't put me on standby over the phone?! I had to wait for someone to arrive at the gate and then get on standby."
Pros: "Good flight"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Crew and seats super comfy"
Cons: "TV in the seat"
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Cons: "Better entertainment"
Pros: "Great crew - good attitudes."
Cons: "Delayed for an hour due to a log book issue."
Pros: "Crew was very nice"
Cons: "No drunk option other than orange juice or water, and orange juice gives me heartburn so more options necessary"
Cons: "Staff, room, boarding process, flight schedule and more!"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"
Pros: "Convenient without problems"
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "Agents and flight crews are great."
Cons: "Too many people for too little space in gate areas in Phoenix. Not enough outlets or seating...or just space."
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Pros: "At Least the Staff was keeping us updated."
Cons: "No good-faith gesture was offered for the long delay. My associate and I completely missed an important dinner meeting with the rest of our team! Our team takes this trip each year and we have always drove. It' short and I then have transportation when I arrive. This year we decided to fly because it's even easier. This particular flight from Phoenix to Vegas took us longer then if we were to drive and I then spent more in RideShare. I won't be doing it again next year."
Pros: "It was fine. Just not anything great."
Cons: "Many groups were not seated together. at the airport I asked if my husband and I could be put together . One worker seemed interested in helping, but another rudely butted in and said there "were no seats together, the flight was full." Come to find out the flight was not full, there were whole rows not full. The groups near our seats rearranged ourselves so we could be by our family members, so it worked out. No thanks to the person at the terminal. Really long walk from the gate to the plane. No food on a cross country flight. Only a few cups of water/soda and a cookie. which unfortunately is typical now days. The lights were off the whole trip. The captain kept turning on the seat belt sign for the turbulence. Which there was a lot of. But then he would announce for everyone to go back to their seats. It wasn't huge bumps, just a little rough. and it woke everyone up by announcing it multiple times."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "When I️ went to the gate to Ben seated they said there was overbooking, but 10 min before departure they allowed me to fly"
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "Boarding and flight was on time."
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "The crew for the most part was nice."
Cons: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Cons: "Boarding complete chaos. Looked like Bangladesh. Very unorganized. No airline has ever explained why they do not board from the window seat out. Would reduce much confusion. Too much to handle."
Pros: "Good preferred seat."
Pros: "On time."
Cons: "The door team was all over the place creating a chaos at the time for boarding the plain. I've notice several people in front of me were complaining due to the boarding dynamics. (Not smooth boarding)"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "Plane was clean; staff professional; no issues."
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Pros: "It was last minute booking, I was balky for the price and the overall experience was comfortable."
Cons: "They forgot to get my coffee but it's nothing major plus we were about to land in 30 mins or so"
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "Once again the flight was delayed. Last time American Lost my connection TWice! It took me two days to reach my destination. I was cramped in a middle seat and one of the flight attendants was rude."
Pros: "On time flights."
Cons: "Middle seat."
Cons: "The flight was cancelled. Then we all were told to re-ticket at customer service. Waited on the line for 2 hours to get a stand by ticket for the next flight. Luckily I was the second from the last that got the seat, or else I would have to wait for the next flight which would take even longer than just drive to Vegas myself. I asked customer service to accommodate me with some food coupon since I had to wait for the next flights...they said they don't have that kind of accommodation, really?!!!"
Pros: "Crew was awesome and attentive. Smooth flight and clean."
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Cons: "The plane was delayed due to waiting for people to clear customs."
Pros: "Movie options were good. Nothing else."
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Pros: "Did not board because you screwed up my reservation"
Cons: "Not screwing up my reservation!"
Pros: "Crew was responsive"
Cons: "Late departure, sitting on the tarmack for hours, most uncomfortable seats"
Pros: "It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding."
Pros: "Exit seating with more leg room."
Cons: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Pros: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Cons: "No free food Completely booked. no video monitors"
Pros: "The extra $50 seats were roomy."
Cons: "Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Crew is always courteous"
Cons: "I barely made it on time because my prior flight was delayed"
Pros: "We had a trip planned for Las Vegas on the Wednesday following the sad and tragic shooting at the Mandalay Bay hotel. We were planning to be at the Luxor next door. Because of this proximity to the horrible scene we could not see completing this trip. The Air Canada staff understood and accommodated our need change plans. They arranged for us to fly directly home rather than to our planned stop in Las Vegas."
Pros: "No built in entertainment systems. YES PLEASE. Built entertainment systems take up room, sometimes have screens that can't be turned off, and some generate a lot of heat. So glad they were removed. The built in streaming service is a much better solution. Crew was fine."
Cons: "Seats are just ridiculously close. This makes boarding take longer. I don't think emergency evacuation is feasible. Have seats this close been tested for evacuations? Knees-touching-the-seat-in-front close. Taller people can't sit with legs straight in front. Eat before your flight."
Cons: "Worst leg room I have ever seen and I fully over 20 + times a year!"
Pros: "I appreciated that the plane left as scheduled, had plenty of legroom, and was attended by professional and gracious personnel."
Cons: "THe previous flight that we took, on June 20th, from Las Vegas to Toronto, was cancelled at the last minute. As we had a tightly-scheduled flight to Amsterdam, we missed that connection. There was no notification given prior to the cancellation, just suddenly came up on the monitors at McCarren Airport. No explanation was offered. THe flight that we were transferred to arrived in Toronto too late to get us onto our Amsterdam flight, and so Air Canada personnel gave us vouchers for food and tried to book us a hotel room. We were ferried to 3 hotels, and turned away at all of them, an dwound up sleeping on the flor of the kid's area at TOranto Airport. we finally got to Amsterdam a day late.and had our trip upgraded to business class for our trouble. I have no quarrel with the treatment that we received from Air Canada personel. THey were very patient and gracious, in spite of a number of irate passengers in the same situation that we were in. However, the failure to have accomodations for stranded travelers was exemplary of poor planning on the part of administration, not personnel. I am really torn as to whether or not to use Air Canada again. WHen it is good, it is very good, but when iit is bad, it is the worst that I've ever experienced."
Pros: "It's Vegas, what's not t like!"
Cons: "Plane ride home after 4 nights in Vegas..."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "There was a very long line to check in, the gate was changed prior to the flight, we couldn't get to the gate because the doors were locked, we had to stand there waiting for 30 minutes, and the flight was delayed by 90 minutes"
Cons: "Disgustlingly rowdy, drunk, loud, and vulgar passengers unchecked by the flight crew."
Pros: "Nothing. I spent the whole 5+ hour flight cursing (in my mind) the entire Air Canada executive team. This was my first, and will be my last trip on this horrible airline."
Cons: "Not enough leg room. I'm assuming that all Air Canada executives are either very short people, or they've never tested their product. I've never flown on such an absurdly uncomfortable airline seat configuration, and I fly over 100,000 miles a year worldwide (including discount airlines in China!). If you have long legs, and your flight is more that two hours, DO NOT fly Air Canada Rouge. You've been warned!"
Pros: "Crew were nice."
Cons: "I had a window seat and there really wasn't a lot of leg room because of how the body of the plane curves. Food was ok. Not a lot of elbow room to eat."
Pros: "It got to Vegas on time and my luggage was there, too."
Cons: "Rouge has less space per person than Spirit. I never thought that could be possible."
Pros: "I had leg room where I was seated. Short flight."
Cons: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Cons: "Kayak failed to notify us of a change in our flight of four hours and change of route"
Pros: "The personnel were pleasant and efficient."
Cons: "AC Rouge domestic flight was horrible. Tiny seats that reclined about 1.5 inches jammed together. Not that size plane's original configuration I'm sure. Absolutely miserable. The personnel were all very nice and competent--I felt sorry for them having to work in such an environment. I've been in small African airline's planes which were small but not that uncomfortable."
Pros: "Airline attendants were fantastic. Boarding was efficient. I never tried the food so I can't attest to that."
Cons: "Space was so cramped it was crazy - I had a prior Air Canada flight experience that was very comfortable, but if I was 6" taller in this flight I would have been pissed."
Cons: "Spending the entire flight with my knees wedged into the the back of the seat in front of me was painful. I'm 6'2" which is not unusually tall. So greedy and careless for Air Canada to put the seat rows so close, selling an extra row of seats while causing pain for all the tall passengers."
Pros: "I liked the flight"
Cons: "There was no space around your seats No free food or snacks offered, just soft drinks No big screens for watching movies Not enough bathrooms"
Pros: "The flight was on time and efficient"
Cons: "The seats have gotten so small and the rows are so close together that you feel like so many sardines in a can. The airlines have added extra rows to these planes to increase their revenues at the expense of the customer."
Cons: "It was cancelled."
Pros: "food and beverage service"
Cons: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Cons: "No leg room, no tv's and no chargers."
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Pros: "Plane was on time and flight was comfortable."
Cons: "There was no free food - that would be impossible in Europe."
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "I wish I would have been entitled to check at least 1 luggage without a charge"
Cons: "The staff was friendly"
Cons: "There was no TV on plane , the seats uncomfortable"
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Pros: "Clean airplane Helpful crew Overall great experience"
Pros: "Fast and easy check in"
Cons: "Bought this trip last minute as I had a meeting to get to the next morning and there had been an issue with my other flight. Arrived early for the flight at 6am in the morning and was told it wasn't going until 2.40pm that afternoon because of a maintenance issue. Was not notified, air canada said it was a non refundable ticket and I missed my meeting. Terrible service and they were not flexible at all. Only bought this new ticket because my existing ticket was not able to get me to my meeting on time, so it was a complete waste of money"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "I haven't flown in a while and used the USB and 120V outlet with was supplied."
Cons: "As the plane was changed, I needed to check my carryon bag as there wasn't enough space available."
Cons: "Time it took to board"
Pros: "no entertainment no food (or to pay snacks , but cannot call that food ) seat designed for kids price average , even not cheap"
Cons: "I have nothing to say about the flight, was good enough."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Got there safely."
Cons: "The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!"
Cons: "Media entertainment selection"
Pros: "The announcements for our flight was not good. When I asked the counter associate "if our flight was on time" she said yes. What she should have said was "yes we're boarding now". We almost missed out flight! Also once we were settled and was able to order our drinks, it took them so long to teturn"
Cons: "As soon as we got our drinks. We started descending which meant we has to drink fast. It was not enjoyable!"
Pros: "Crew very professional and provided excellent service."
Cons: "Boarding process chaotic."
Pros: "Nothing. At all."
Cons: "No entertainment."
Pros: "The staff was kind and flight was smooth"
Cons: "The plane was small and cramped. I could barely bend down to get my bag from under the seat in front of me and I'm tiny. I can just imagine how bigger people felt."
Cons: "Took off an hour late from a gate all the way across the terminal from the assigned gate. Promised "free" Direct TV did not work and the Wi-Fi didn't either."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Pros: "Comfortable seats. Great crew. Enjoyed the random jokes."
Cons: "Long taxing"
Cons: "The crew allowed an excessively foul smelling person on the plane who was obviously Intoxicated on some illicit drug and smelled so bad that it made the entire area unbearable."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "Pilot flew over Death Valley National Park."
Cons: "you shouldn't have to pay extra to pick your own seat how ridiculous redeye flights are the worst"
Cons: "Baggage was lost."
Pros: "United Airlines for a change did a decent job flying back to LAS unlike our flight from BUF to EWR which got canceled and we had to drive to Newark which was not only disappointing but to witness customer service uncaring even more distressing."
Cons: "We may not choose UA for our family from now on. Quite a bit of confusion even when trying to reach customer service over phone, the hold time is 15 to 20 min?"
Pros: "We got let in first because we had a baby under 2. A stewardess felt bad for our seating at the end and gave us a free blanky for baby and a free shot for me."
Cons: "The flight was delayed 2 hrs. The back seating was horrible. One crew member made fun of my sister for walking too slow on the way out. Like seriously we were the last seats on plane and had a baby. So yes we were slow!!!"
Pros: "The space in this seat I had, was awesome. The boarding crew was rather pleasant and I loved how my gate was right next to my next gate."
Cons: "The attitudes of the flight attendants on this particular flight; they seemed highly agitated, probably because they looked tired, but who knows? Their performance reflected their attitudes."
Pros: "The crew was nice."
Cons: "Got stuck with the last row of seats. I never previously had the last row for a flight but to be honest it was definitely the worst seats on the plane. What makes it worse was these were not tickets I bought last week but on united economy they only give you seat selection just days prior and no explanation as to why you are placed in a particular row. Stuck near the bathroom and the seats do not decline at all though they deceptively provide the button to recline your seats. Horrible experience and one more reason to not fly United."
Cons: "I missed my flight due to a nonsense delay from Charlotte. Arrived at the gate 1 minute after scheduled take off and the plane was gone. Not even an attempt to waiting as I ran, 5 months pregnant, through the airport. I was rebooked to arrive in Las Vegas at midnight. 12 hours after the original time. I bought a flight from Southwest. I will never fly united again"
Pros: "They helped get me rerouted."
Cons: "It seems to be a common problem plaguing United. Last flight was 4 hours delayed. This time it was last minute notification of 2 hour delays that would automatically make a connection be missed. Delayed the whole trip by several hours. Getting tiered of constant problems with United."
Pros: "Friendly staff, great customer service"
Pros: "I would like to give a rating lower than zero for this airline"
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Most of the flight attendants were kind."
Cons: "Some of the flight attendants were unkind"
Pros: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Pros: "I liked that it was on time."
Cons: "The flight attendants are rude and cranky. The plane was hot and over booked."
Cons: "after transferring from terminal B after a long walk then another long walk to transfer to Terminal C and another walk to baggage claim for a 70 yr.old woman and no transport available is intolerable and unacceptable! It is so disgusting that I am a frequent flyer via United Airlines and getting more and more dissatisfied cause of the troubles I'm encounterring flying with United Airlines! I should think twice,the next time I'm booking with the airline for my next flight!"
Cons: "Time on planes"
Cons: "Delayed departure again"
Pros: "First of all the captain let us board early and get settled, the flight attendants were very friendly and the take off and landing were smooth, it was a great flight the seats were comfortable and the trip was short."
Cons: "Anything the flight was delayed a couple of times and then the terminal was changed at the last minute"
Pros: "The view and legroom was nice."
Cons: "I collect disability each month so I am on a very tight budget. The Spanish speaking woman that pushed my wheelchair told me that I can bring my water bottles full of water through the metal detectors. I asked if she could take me somewhere to pour them out and refill them on the other side. They threw them away at the metal detector. So I had to buy a new bottle for my medicine that I have to take. You would think she would have got it by me carrying these bottles around but nope. She actually said to me that I can give her gratuity now if I wanted. I gave her $1. She then replied in a sarcastic voice " Thankyou you are soooo generous. I don't like feeling obligated to tip somebody because I am disabled and have a bullet in my head."
Pros: "Friendly and accommodating our requests."
Cons: "Lady directly behind me literally choking, couching, sneezing and constantly blowing her nose (really runny), that was not enjoyable at all. And her two (2) companions were not provide any relief for her."
Pros: "Attention from crew."
Cons: "For a 5 hour flight, instead of a glass of coke or juice, I should get the whole can. Need an alternative to a cookie. some people have 'sugar problems'."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "They know their business"
Cons: "No free Internet. Costs too outrageous."
Cons: "Same as first leg of the trip"
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"
Cons: "Flight was delayed, overbooked and there was turbulence pretty much the whole way"
Cons: "No food, was very warm, no movies unless you use your credit card."
Pros: "The messages updating ( gate change, delayed and revised date if departure , Ext.) is regarding the trip Is awesome."
Cons: "Very delayed"
Pros: "Great service"
Cons: "Ample legroom"
Pros: "Enjoyed the new legroom"
Cons: "No snacks"