Nice short flight. No problems!😀
Continual delays adding up to 1:45 minutes. 4 or 5 gate changes. Paid for premium seating and lost that due to plane change to turboprop. I made it home!
I paid for first class and they switched planes due to a mechanical error. I have my 80-year-old mother so I wanted to make sure she was at the front of the plane so when they reassigned us they put us at the back of the plane unacceptable so we sat at the back of the plane no Wi-Fi no video no in-flight texting no sodas were available on the flight it was just a poor flight that made me feel like I was back in 1985. Poor substitute of a plane.
Going there and coming back, I had not preordered a meal. The first time it was because I had no idea that they would not have anything additional for people to purchase onboard. The second time, I was simply busy with my family and overlooked the food order. As a diabetic, I hope this practice of “preorder only” changes.
Crew was very friendly and engaging
Cons: "Such great staff!"
Cons: "Don’t stuff passengers in every seat."
Cons: "Flight Attendant crew was grouchy and rude to guests. In spite of covid, plane was packed and the four seats across were too tight and comfortable as a 2x4. Should have driven the eight hours instead of flying alaska. They used to be much better than this."
Pros: "Seats comfy, plenty of room as there was an open seat next to us."
Cons: "Nicer, friendlier staff. Alaska airlines staff doesn’t even compare to the nice staff on Delta flights!"
Cons: "In general, all good given issues were all weather related delays."
Pros: "Customer service was excellent"
Pros: "The gate crew made several announcements about face mask requirements."
Cons: "Once boarding began, there was no attention paid to distancing guidelines. I never heard anyone being directly reprimanded or corrected for not wearing a mask or not covering their nose while boarding or walking around the cabin. I was very surprised to find out the flight was 100% full. Every seat was filled. I thought airlines were taking precautions to provide space for passengers by leaving some seats empty. I felt very unsafe flying in a 100% full flight where no control for masks was taking place. This was my first time flying during COVID and I had thought airlines were doing more to instill trust in customers to keep customers flying but I will not be flying again until COVID is over as I did not see precautions keeping customers safe."
Pros: "Great crew and in-flight movies. Really nice airline."
Pros: "The flight was great in every way except passenger adherence to mask wearing."
Cons: "On a short flight, people do not need to be served beverages or snacks that require them to take off their masks."
Pros: "The male flight attendant was awesome. Didn't catch his name but he was super funny, witty and charming. The female flight attendant was equally wonderful. Just a wonderful crew. A great flight home after a perfect weekend getaway with a good friend who really needed it."
Cons: "Not much, really. There wasn't a sink in the lavatory on that particular aircraft, I guess due to size or some tradeoff consideration. There was antiseptic lotion though. Not a huge deal. I'm always not too crazy about how coach airline seats are designed, so nothing great there either but that's par for the industry so I can't single Alaska out. It was pretty solid all around. I really like Alaska in general. Somehow my seat selection for my initial flight from Portland, OR to Oakland, CA got clobbered and I got reassigned to the last row and couldn't recline my seat back much at all, which was annoying seeing as I purchased me and my buddy's seats way in advance. I put some time and effort selecting two aisle seats next to each other so that we could shoot the breeze on the flight down which didn't get to happen, and his seat selection remainded intact somehow even though I was the one that bought the tickets, but I've already lodged a complaint about that so I shouldn't really go into that here. The flight back from Sacramento was tip top actually, so really no complaints. 9.5 out of 10."
Pros: "The crew was awesome and they really made the flight so much better. I loved how short the flight was - just 58 minutes from Vancouver to Portland."
Cons: "This is a turbo-prop commuter flight, so it's fairly noisy; also, there are no USB charge ports or entertainment system."
Pros: "The flight delayed but the crew was really helping! Huge thank to the lady served in the economy class AS2239 on March 4th from Vancouver to Seattle. I was not able to catch the next flight without her helping."
Pros: "When I arrived at check in I did the whole kiosk bit and got my boarding pass. I had a question so I spoke with the nice woman at the counter and she got me a roomier seat ( I’m 6ft all legs). It was actually a mini upgrade that included a free drink and snack. Free of charge. Do things like that even happen anymore? Considering I had just been through a death in my family and was mentally miserable ( she had no idea) she must have picked up on it. BEST FLIGHT IN YEARS. Thank you. Customer svc is everything."
Cons: "Flight from PHL to PORTLAND delayed 3.5 hrs due to weather... ok that’s a safety thing. But then the pilots couldn’t fly us to Portland due to shift restrictions. Told us they had to stop in BOISE for fresh pilots and no one was leaving the plane. Got there and they made everyone get off the plane and take their belongings with them. Meanwhile since we already missed our connecting flight from Portland to Bellingham they rescheduled us from Portland to SEATTLE to Bellingham later that night but while stopped in Boise we managed to get on a flight directly to Seattle and our son picked us up there instead of Bellingham. We were told our checked bags would go to their tagged destination so we drove to Bellingham to collect them. Not so. Luggage is missing."
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "The flight attendant was friendly."
Cons: "Went to ticket counter at 5:33 and talked with Tyler L, whose boss Jerry had instructed him to not let passengers check in after 5:30. The flight was at 6:10. Tyler smugly smiled while refusing to print a boarding pass, then was unable/uninterested in helping me rebook. I had gone through security and couldn't find boarding pass email. I went through checkin the night before but apparently it didn't finish. Talked with security about getting back to front of the line. I had 30 minutes to walk 600 ft and absolutely could have made that flight. Called 800 number to book a new flight."
Pros: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Cons: "They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "The attendant who helped me was extremely helpful in arranging for me to be on the next flight to Portland, out of San Jose. She called and arranged for a shuttle to pick me up in San Francisco and bring me to San Jose at no cost, and provided me with a flex ticket so that if I missed the next flight I could be on the subsequent one. (I did in fact make it -- just barely -- onto the 11:15 flight out of San Jose, so when all was said and done I landed in Portland about three hours later than originally planned. As it was a very short trip, I'm quite glad that I only lost the time that I did.) Thank you, Diane (Diana?), for all your help."
Cons: "I had originally been scheduled for an 8:45 am flight out of San Francisco. As I was leaving for the airport at 6:30 I received a text saying that my flight had been delayed until 10:08. I ended up arriving at the airport around 9:00 and making it over to the service desk around 9:20, at which point I was told by one of the attendants that the flight had left at 9:18 and I should have been at the airport two hours early. There was no acknowledgment by this particular attendant that I had been given wrong information by the airline that had resulted in my missing the flight."
Pros: "Well, since you're asking, what I truly liked and enjoyed was being able to sleep comfortably undisturbed on this early morning flight from blast off to splash down. Comfy seats, no yakity-yak seat neighbors, no pesky flight attendants waking me to offer coffee, and a tidy restroom when needed. Just a happy flight. There, is that 50 words?"
Cons: "What I don't like is having to tell you what I like and don't like about taking a trip on an airline. Suffice it to say, we made it and that is never a small accomplishment for which I am always genuinely grateful and appreciative to the pilots, the crew, the engineers and builders of these large metal tubes with wings that continually and mostly consistently manage to defy the laws of gravity by propelling groups of human beings across large stretches of land and over water. Why wouldn't I be happy?"
Pros: "Basically on time. I appreciated the Captain's extensive comments before flight about how it would be bumpy starting about mid-way and continuing to Portland."
Cons: "My seat was changed so I changed it to as close to front as possible; they changed it back so I was unable to sit near my 2 colleagues who I was traveling with. Alaska changed our return flight to 2 hours earlier so we missed part of the conference we (3) were attending. I called about this and the rep gave me a song and self congratulatory dance about how they were meeting my needs! We booked the flight a month in advance and they changed it 2 days before. Guess where my seat was on the new flight? Yep, all the way in the back away from my team."
Pros: "Usb port to charge your electronics!"
Pros: "Everything from the booking to the flight was fabulous. I couldn't be more pleased with how smoothly this flight went. I was traveling alone, so I was nervous about that until taking this flight. Every single staff member made sure I was feeling comfortable and very kind. In this same weekend, The plane is very roomy, and I took coach. I am 5 foot 9, so it's hard to find space for my legs. I did not have this problem at all, even with the person in front of me reclining their chair!! They have plugs for your charger for each individual seat, and the overhead lights don't blind you if your passenger buddy is using one and you're not. I love that!!! I will only use Alaska from here on out."
Cons: "There was absolutely nothing wrong with this flight."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Cons: "I showed up to check in 45mins before the flight and they only had 1 kiosk person to service people so by the time I was helped they wouldn't let me check in and told me I missed my flight when I was there with 40 minutes to spare!!! They put me on a flight that sent me to Seattle then to Portland 3 hours behind schedule, but I'm mostly upset because I still got to the Portland gate 20 minutes before the departure time and they refused to find me and 2 other passengers a seat on the flight because they over sold out seats, seats we bought months in advance. So i was there 25 - 20 minutes before departure and people were still running up to make their flight but their seats weren't over sold... I will never be flying with Alaska again. Every other airline lets most passengers check in within 30 minutes bc I've never had this problem before. Horrible service from the Alaska McCaren Las Vegas airport lord of additude for 5am. Maybe they need new updated workers that try to work with you."
Cons: "Free white wine is not a benefit when it is served warm and is poor quality. I Don't normally drink wine with ice, but thought that ice may improve the flavor. Flight attendant snapped at me "we don't have ice"! i don't fly Alaska Air often so not sure if the lack of ice was a one time thing or they never offer ice On short flights (SEA-PDX) either way, It was not not drinkable. Flight attendant would not take it back because she said she didnt have garbage. Did not offer me an alternative aka water! I was stuck holding a ful glass of warm wine until she came back around."
Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "Found the crew to be friendly and relaxed. The plane was fairly new. Overall, it went fine as long as you understood it was going to be simple offerings."
Cons: "Apparent aggressiveness to get as many carry on bags paid for by the ground staff measuring with a measuring tape all bags. I've never seen anything like it. My bag was fine. Then, when they started to take fees you had to come back and pay. It wasn't done right then. The ground staff was minimally helpful. Flight amenities or not, pay for headset and having more than 2 TV shows and 2 movies cost you an up charge even on an overseas flight. One choice for dinner.- pasta so it was vegetarian. Breakfast was a sad roll, one small piece of cheese and ham, and fruit that was that questionable. Overnight flight, pillow no blanket in Economy. Seats hard and leg room was tight. Their Economy plus and business looked a much better way to go."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Cons: "The flight that I booked is from Omaha to Guangzhou, but you guys gave me the ticket shows that there has one stop by Canada, and I don't have the ETA so that the stuffs wouldn't let me get in the flight and I can't make my trip on time! I don't think that is my bad because as a customer YOU( this APP) should be able to let me know I need to get the ETA to support me stop by Canada before I book the ticket from YOU GUYS, and I don't know that, so that I can't get in the flight which is make me feels really tough! And I know that it is not just happen to me but also it happen to other people, there has some people has the same problem as I do, so I don't think you guys should do that! DO NOT sales us the ticket that can't let us get in the flight! As a public APP. You guys should make the notes when you sale the ticket, say" there has a one stop by Canada, IF U don't have ETA, pls don't book it!" Let the people know so that we won't get any trouble OK?!?!"
Pros: "-The tablet entertainment option was great since there was no inseat entertainment. The cost of of the tablet was cheap and allowed you access to everything, which is different from other airline a-la-carte purchasing of different entertainment. -Crew was great, food/beverage service was also great."
Cons: "-At HNL there was poor signage to get from the rental car return to the airline. Once we got into the terminal it really wasn't clear if we should go left or right, We wound up asking an American employee where Alaska was. -After the checked bag agriculture inspection it was not clear that you go to the kiosks there right after the inspection. I think it partially wasn't clear because there were multiple large groups traveling with tons of luggage and you go straight to the kiosks and then back track to hand over your checked bag. The line for checking the bag vs needing help wasn't clear either. Luckily there were Alaska employee's there helping at the kiosks and with the bag checking so it did go smooth but could definitely be better."
Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."
Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."
Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."
Pros: "The customer service got us on the next available flight. Didn't charge us for our baggage (which they could have). Staff were helpful and realized that we were bone tired (after being awake for over 30 hours). Flight was easy. Crew was nice. Easy access to baggage when we got to PDX. I love Alaska Airlines!"
Cons: "Nothing. They got it all right."
Pros: "My flight took off and landed at the correct airports."
Cons: "Flew from Seattle to Reno. Originally booked on a flight from Seattle to Portland and Portland to Reno. After I checked in, I saw a direct flight to Reno, and Alaska was able to switch my flight for only $25, but failed to get my luggage on the correct flight (with over an hour before my flight left), so I still ended up waiting at the Reno airport for two hours until my originally ticketed flight came in with my bags. What would have been an awesome experience became a miserable one, with the bonus that I paid extra for the treatment."
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Cons: "This flight ended up being delayed because of an overhead bin door that wouldn't latch. I understand the rules, but it took 1.5 hours for the mechanic to arrive and assess the situation. Consequently, I missed my flight to Reno from Portland. The airline paid for my hotel (thanks!) and I arrive home with my luggage the next day. Mostly this was an inconvenience, and all turned out well. Just annoying when the problem seemed so minor. The time frame was too long for most passengers to make connections."
Cons: "The plane change in LA was confusing & not very clear."
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "Great entertainment"
Cons: "We just boarded pretty late for apparently no reason"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Pros: "Crew ok . Seat not so comfy"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Flight was on time; captain was clear and funny."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Good drinks and movie selection"
Cons: "Nothing. Delta is the best airline in North America"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Cons: "One hour late after a stay over already 4 hours."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Not having 2hr delays would be great
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Cons: "There was loud, annoying static over the intercom off and on."
Pros: "Nice crew short flight."
Cons: "Not much flight was too short to say"
Pros: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Cons: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Pros: "Crew very friendly"
Cons: "Lufthansa continuosly treats repeat customers like milk cows. The new ‘light fare’ is a genius way to charge the same as before with ZERO customer support."
Pros: "The food was really good! I don’t expect much from airlines but I feel like I got a real meal on board (two of them!)"
Cons: "We were delayed taking off and there were three screaming babies, but there’s only so much they can do about that."
Pros: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Cons: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "entertainment was good"
Cons: "the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice"
Pros: "Good leg room in aircraft and comfortable seating."
Cons: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Cons: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "Quick, efficient, relaxing."
Pros: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Pros: "Very comfortable flight. Excellent take off and landing. Liked the extra legroom in coach for a bit more $$. Super friendly & professional crew. PA system was very difficult to understand."
Cons: "the food was a bit bland. Selection of movies very limited"
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"
Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Pros: "Attendants very nice. Movie selection...OK....not great ON TIME!...except"
Cons: "Food mediocre in economy class Seat back in front of me was stuck in non upright position by 1.5 inches which made me feel uncomfortable...too cramped. Pilot landed us early & then we sat on tarmac for 30 mins + because gate wasn't ready!"
Cons: "Flying for funeral and they changed my destination from 2 flights to 3 because of a 3hr delay. Nobody cares about your wellbeing"
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "Flight on time, good service, helpful staff. The plane wasn't too full and they invited us to find a better seat if we wished. There was a pretty long stretch of bad turbulence and the pilot talked to us to let us know what's going on and reassure us, which, as someone who freaks out in these situations, I really appreciate. There were a few good movies to choose from."
Pros: "The flights were on time, we made a 1 hr 5 min connection with no fluster. Dinner was one of the best airplane meals, breakfast a little less so"
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "loved the candy given to us when we left the plane"
Cons: "Too many announcements"
Pros: "Efficient checkin"
Pros: "Great crew. Leg room reminded me of old days flying comfort."
Cons: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Cons: "They tell you to download the app for entertainment but it doesn't work. No entertainment on the flight and no food unless you pay. The service sucked."
Cons: "viewing programs was not user friendly and slow (touch screen) other airlines have done a better job on the user interface of the entertainment system"
Pros: "Same as above."
Cons: "Same as above."
Pros: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Cons: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Cons: "This was an Air Canada flight. Time in line to check baggage in Frankfurt was 2+ hours, baggage was lost but arrived the next day at our destination. Unable to check-in online ahead of time for unknown reasons. Overall the Air Canada ground experience was pretty bad, but the crew/meals/entertainment was good."
Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."
Pros: "Airline crew very friendly and courteous throughout entire flight"
Cons: "Where to begin? During the booking process, there was no indication my travel partner and I would be flying Air Canada, and not Lufthansa. We were seated in the last row of the plane with painfully little legroom — even for two women of relatively small stature. The plane was not equipped with modern conveniences of operational wifi, music, or any other means of entertainment over the ten-hour flight. We were nearly an hour late to depart, but were unable to hear anything over the speakers regarding the cause for the delay, nor could we hear any of the flight attendants' safety instructions. What we could hear, however, was the surprisingly loud and nearly constant DINNNGGGG of the passengers' call buttons as they summoned the flight attendants. Because the flight was an overnighter, we attempted to sleep, but it was nearly impossible to do so due to the noise. I had earplugs in and could still hear the chimes, which were positioned right above our seats and made for an unpleasant experience and cranky travelers. The food was subpar as expected, but it would've been nice to be surprised with something resembling a fresh piece of fruit or vegetable. The flight crew was polite and one of the attendants took pity on us and offered a complimentary shot of whiskey, which partially alleviated the discomfort of the experience. That man is a saint and we surely hope he is better taken care of by this airline than we were. Overall a miserable experience. Will definitely rethink flying both Lufthansa and Air Canada in the future."
Pros: "The overall experience was great."
Pros: "Crew was good"
Cons: "Seating arrangement and lack of comfort :( Was impossible to get a seat assignment. Will not fly Lufthansa again."
Cons: "Flight delayed. Pilot told us we would arrive on time anyway, but we were very late and our luggage did not make the connecting flight."
Cons: "Flight was an hour and a half late!"
Pros: "The crew was great. The flying by pilots was great. The seats were ok."
Cons: "The selection of movies, documentaries and news was very poor, from my perspective. Typically, when I fly from Europe with other airlines, I have no problem finding something I would want to watch during the entire flight. On LH, I couldn't find a single movie I cared to watch. I watched a documentary. I tried to watch live news, but it was often unavailable."
Pros: "I liked the entertainment part: movies are good, crew was pretty nice"
Cons: "I didnt like the boarding process bacause it wasnt in order, also airplane crew started feeding passangers in 3 hours!!! after we took off. I started thinking that it is not included in my ticket!"
Pros: "I liked the in flight movies"
Cons: "Can't say there was anything I didn't."
Cons: "They lost my luggage. I don't understand why there isn't an arrival scan and how airlines don't take more responsibility for bags"
Pros: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Cons: "There was nothing to not like about this flight!"
Pros: "Direct flight, separate spacious toilets, decent food"
Cons: "It's a good flight overall"
Pros: "Very accomdating crew"
Pros: "Westjet crew are always amazing"
Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Cons: "Cramped seats entertainment"
Cons: "baggage tag system at CDG Pairs was lame"
Cons: "The airplane is small... the seats are very small."
Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."
Cons: "Flight experience was the way air travel use to be."
Pros: "Great job overall."
Pros: "Crew were genuinely always smiling"
Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."
Pros: "Boarding was fast."
Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"
Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."
Pros: "Did not fly. But delayed by a while"
Pros: "the flight was short and convenient"
Cons: "the flight was good and met our expectations"
Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."
Cons: "Choosing my seats without paying extra."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "The crew."
Cons: "No entertainment on board"
Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."
Cons: "A little cold"
Pros: "Great service when checking in. Flight on time and comfortable."
Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."
Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"
Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"
Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"
Pros: "Smiling faces and humor from the crews."
Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Pros: "Check-in staff were courteous and helpful."
Cons: "1 lady wanted off the flight during deicing because she thought she would miss her connection. We technically were in flight as we had crosschecked and cleared the gate. Westjet decided they would let her off and delay the whole plane another hour and cause several people including us to miss our connection. Westjet support staff were not very helpful and a supervisor told me that they was out of their control. Wr did get a hotel but our flight was not until the next day. They put us on a 5 hour flight with a connection for a 25 min flight. The lady who wanted off was just a spoiled, she was sitting directly in front of me. So, if you ever just want to get off a plane just ask. Westjet will screw a whole plane for you."
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."
Pros: "I liked the flight attendants sense of humour!"
Pros: "Not much.... so..so"
Cons: "Crew. & entertainment ( why pay for it )"
Pros: "The West Jet reps everywhere were calm, cool, and friendly. I thought they were terrific. In Edmonton, the women from West Jet did their best to help and keep the waiting disgruntled passengers informed. In Kelowna, when I discovered my luggage was still in Calgary, the West Jet rep was cheerful and helpful. How could I possibly be annoyed?"
Cons: "Wrong. I ended up in Kelowna."
Pros: "The plane wasn't full."
Cons: "The crew was late."
Pros: "Safe and peaceful flight"
Cons: "A little bit late"
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Cons: "Flight was delayed and they never let us onboard even when I was able to make it to the gate before it was closed. After missing the flight the hotel vouchers was provided but we were asked to report in 2 hours (i.e 4AM) so think abou whole night was literally wasted. Finally next flight was 11AM in the morning which I ended up boarding and finally reach Toronto after 8 hours of delay."
Pros: "Before taking this flight, I was very nervous because of all the bad reviews on here and other sites. The only good reviews seemed to be by people from Alberta (not really trustworthy, as they seem to support anything that's from Alberta, and note that Westjet is based in Alberta...). But I was blown away by how organized Westjet was and how nice they were. All the flights were on time (I had a few layovers), the staff was helpful....I really have no complaints. Sure, they don't have a plethora of great in-flight entertainment such as movies, etc. But when I fly, I'd rather pay less, have the staff be nice/organized, and just bring a darn book to entertain me. It was a great first flight with this company. I would fly with them again....and I can't remember the last time I said that about any other airline. So do yourself a favor: Don't listen to the bad reviews on here (unless you're obsessed with in-flight entertainment and big-butt first class seats)."
Cons: "The movie and T.V. show selection was bad. But that's not a big deal for me...."
Pros: "staff was great, left and arrived on time and we stayed up in the air!"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "The boarding was made very comfortably. The staff was nice."
Pros: "Nice service but bad food!!!"
Cons: "Change the charges for the luggage when it is international and provide good quality food!!!"
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Flight to Mexico City was good"
Cons: "The staff at the gate for the flight to Detroit sent us back to get our immigration forms without giving us our boarding passes. This forced us to miss our connecting flight to Detroit and delay our arrival by 7 hours. Awful experience."
Pros: "Sitting in the forward part of the cabin was better."
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Pros: "My seat assignment was changed, and I was in an empty row."
Cons: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "I lost days without my luggage and.trying to get it!!!"
Cons: "No enough room. No snacks."
Pros: "Trip was fine, food was good. Loved we each had our own tv and headphones."
Cons: "Lost my luggage. It was sent to Los Angeles instead of Portland. Very very disappointed."
Pros: "The stewards and stewardesses were incredibly friendly, making up for the over-salted food and cramped quarters in economy."
Cons: "The personal in the frond desk in Mexico City it is very incompetent I think this guys need more trainee and need to have more respect for the customers. because if this guys thing the customers pay his salaries and no be to arrogant whit the customers."
Cons: "Airplane was hot and airless. Tray table was broken."
Pros: "None of our flights were full, so there was plenty of room to stretch out. Crew was polite and helpful. I like their boarding procedures, by assigned zone. Entertainment options were quite decent. I don’t speak any Spanish, but crew also spoke English, which I aporeciated. Toilets were kept sufficiently clean during flight."
Cons: "Food was your average airplane food, in other words, not so good but on par with most other airlines I’ve experienced"
Pros: "diret fly from mexico to portland"
Cons: "long trip no entertainment"
Pros: "Food was good. Entertainment was excellent. Crew was attentive."
Cons: "“Cheese plate” was dried out cheese with 3 hard cracker/bread things and 2 grapes! Really 2 grapes?"
Pros: "On time"
Cons: "Beverage selection so so"
Pros: "Crew was excellent . Food was good. Flight was long, but I was well aware of this ahead of time."
Cons: "Loud kids next to me"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Food and crew are good."
Cons: "The information in the web site it's confusing. I check in online, and still had to wait 30 minutes to check in my baggage. The seat I was assigned, it's the worst seat I ever had. It doesn't make sense to check in 3 hours early and get 30C in an airplane with 30 been the highest number. In top of it, your staff receving the baggage needs better training and more help. They get overworked and discharge their frustration with the customers."
Pros: "Plane staff was friendly, onboard entertainment options were good and the fare was reasonable."
Cons: "Plane noise was very loud and cabin temperature was so warm I was sweating and my wife ended up feeling naseaus towards the end of a 5.5 hour flight. Also, not a big fan of advertising being played over the TV and cabin speaker system."
Pros: "Nice to have free food, good movie selections"
Cons: "Seats are so vertical! Uncomfortable... Departure back to the US was disorganized-our flight was delayed so two flights were leaving simultaneously from the same gate."
Pros: "I really enjoyed this subsidiary of Delta Airlines and was happy that the level of service from the flight attendants was top notch. None were snarky nor annoyed to attend to the passengers. All the flight attendants were very nice and gave me good vibes about their flight crew.I will be flying AeroMexico again."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary. The meal was complementary also."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"
Pros: "The dinner was amazing. Best meal I had on a plane."
Cons: "The flight was 2 1/2 hours late. The information provided by the people on the gate always change. There were people on line, and other flight was asigned to the same gate. Confusing and tired. The people on the gate were stressed out, I believe, because they were not very kind."
Pros: "Service and entertainment on board was excellent."
Cons: "Flight did not leave on time."
Cons: "The gate wasn't posted on any screens (which I realize may be the airport's issue, not the airline), the plane were on had very old, worn, and uncomfortable cotton seats (there was a permanent dip where people had been sitting, and my husband's seat cushion wasn't held down in any way - as in, he could remove it completely). On our flight down, we all had our own TVs allowing us to watch whatever, but on this flight there was only the drop down TVs, and there were a lot of crying children (which I also realize is completely out of your control, but didn't help in adding to our experience)."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Entertainment, crew, personal USB charger"
Cons: "no wine (not even for purchase)"
Pros: "Best entertainment"
Cons: "My flight ended up being cancelled from San Jose to Mexico City back to Portland OR. Aeromexico told me there was no way they could get me home that day and that they would pay for my hotel, food etc. i cried my eyes out and begged to get me back to America. Somehow after about 30 minutes of back and forth, Austin Lopez with Aeromexico saved the day!! He got me several connecting flights back to Oregon and I was home the next morning very early. He was very sweet and caring. I wish I could tell his boss how amazing he was! Thank you again Austin!"
Pros: "Punctuality, good film selection."
Cons: "Food was extremely bad."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "I️ likedthe attention of the flight attendants in flight"
Cons: "The check in at the counter was a nightmare. While we had checked in online already we had to wait in line for over 2 hours! We arrived at the airport and got in line right away. They started calling people’s flights that were leaving in less than 20 mins and that’s when everything became a nightmare. Everyone was so disorganized and people that were leaving in less than 20 mins were put on a different line. The line we had been waiting on was put on hold but the line next to us was not so now we had to wait for all the people (which was about 70) to get checked in. As my patience ran out i went up to the counter and tried to just get my bags checked so we can be on our way to our gate and of course i get the answer that i have to wait because i still have enough time (our flight was leaving in 40 minutes). then they brought a supervisor over to tell me the same thing- there was absolutely no help. By the time we were able to go on to our gate we had exactly 20 mins until our flight left. Very unacceptable. It looked like it was everyone’s first day at work and no one knew what they were doing. we fly delta all the time and i know Aeromexico now works with delta but they need a lot more training on what customer service is all about"
Cons: "Only non-vegetarian sandwich"
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. The in-flight meal and movie selection were both really great."
Cons: "The servers were a bit rude--they spilled juice on me--but, to be fair, I was failing to speak spanish, which is also very rude. The only tough thing about this flight was that we changed gates about 4 times, then got switched to a very distant gate at the ass-end of the terminal (literally, the lights were flickering. It was eerie.) THEN we had to take a bus out onto the tarmack to get onto the plane. But that's a small inconvenience considering we travelled from Mexico City to JFK in like 5 hours."
Pros: "Staff was friendly."
Cons: "Food mediocre."
Cons: "The flight got delayed an hour and the ladies never gave us at least a curtious call to let passengers know that the flight would be delayed and people had to constantly go ask about the flight and they also didn't let us know where to find our baggage at the end of our flight"
Cons: "The flight was over 2 hours late. I was traveling with a baby and they never ask if anyone was traveling with infants to board first. The flight attendant came through only once and never bothered to check if anyone needed anything else. The seats were so old that mine reclined with out having to push a button. They need to do a better job with their customers, be more friendly and attentive."
Pros: "comfort seats"
Cons: "no food on a flight before 8am is unacceptable."
Pros: "Friendly, helpful staff. Bilingual was important for us, as our Spanish is very rusty. Great movie choices, usually planes have one standard movie. Food was great."
Cons: "Airplane seats are always uncomfortable. Aeromexico was no exception, but the great service made it more than tolerable."