Find cheap flights from Cancun to Florida

"Seats in row 2 very uncomfortable for sleeping!"

"Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone"

"Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do"

Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."

Pros: "The crew was so sweet."
Cons: "There were no updates on which group was boarding. So everyone just jumped in a line and had to figure it out."

Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."

Pros: "Wayne at the DCA Airport was gracious and amazing."
Cons: "The planes still aren’t clean. Pretty sure something was growing on the seat in front of me."

Cons: "Extremely disappointed about flight 1379 scheduled to depart at 0658, 18 Jun 21. Flight departure was moved to 10:30 AM and later to 12:30 PM without giving any reason for the delay to the hundreds of passengers that arrived at the airport between 4:30 AM to 5:30 AM to meet the airlines requirements. Poor performance by Jet blue. Lost of time and money for me. Thumps down. Blue is my favorite color, live up to it."

Cons: "Flight attendant sucks. They not courteous and the left me without a plane ticket to my connection flight"

Pros: "Yes everything was great"
Cons: "Nothing"

Cons: "Very good airline. Worry free"

Cons: "The stewardess could have done less talking over the plane intercom"

Pros: "Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful."
Cons: "Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a."

Cons: "Baggage took an hour"

Cons: "Nothing really. JetBlue is top notch in my book."

Pros: "Speed and and comfort"
Cons: "More food on the plan"

Cons: "Too many people on one flight for a while pandemic to be happening Smh"

Cons: "Having less passengers onboard would have been a good option for avoiding CV19."

Cons: "Boarding was disorganized, there was some chaos regarding who was sitting in which seat which delayed the pushback process. Another issue is that compared to other airlines baggage took forever to arrive at destination."

Pros: "Paid seat was comfortable, entertainment was great"
Cons: "The elder gentleman was very rude throughout the flight. Paid for front row seat mostly due to covid and he made us seat and wait for people that had a connection flight to exit the plane all the way from the end of the aircraft defeating the purpose of me buying the front row seat at $65 which was more than the seat was worth. The way the crew asked was was very rude because he stated if we stand up he would keep the door closed. I understand about the passengers with connection flight but its Jetblue responsibility to get these people to their connection but it shouldn’t jeopardize me."

Pros: "Excellent trip"
Cons: "Nothing. They can offer more sales to Cancun."

Pros: "Yes"
Cons: "Good"

Cons: "."

Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"

Pros: "Comfortable roomy seating, very clean plane... This was my first time flying jetBlue and I was very pleasantly surprised at the quality of everything. I will definitely fly with them more often!"
Cons: "Honestly nothing... One of the best flights I've had"

Cons: "Good"

Pros: "Seat super comfortable for the price"
Cons: "Delayed, delayed, delayed and no entertainment on the plane"

Pros: "On time."
Cons: "No more overbook"

Pros: "On time, great service, great airline."

Pros: "excellent free snacks and nice water!"

Pros: "The flight crew was very nice"
Cons: "The fact that I was 3 minutes late to check my bag (due to a line and walking to the wrong counter the first time) and they would not allow me to go on my original flight and route my bag on another flight. This resulted in me and my bag getting pushed on two new flights and my overall travel time going from 4.5 hrs to 11 hrs which with a 15 month old is an eternity. Many other airlines will allow you to make exceptions when checking in late (I was still nearly 40 minutes prior to flight departure) and let me still check a bag OR allow me and my baby to stay on the same flight without the bag."

Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."

Pros: "The plane that the rerouted to replace the original plane was very comfortable. The email updates where better then the information at the gate. Normally, I enjoy flying JetBlue however, this weekend's round trip was disappointing. My 1st flight was delayed about 5 hours and the return flight was delayed as well."
Cons: "The long delay and limited snacks. (After that long delay) The incident on the plane- the passengers had to take action and not the flight attends when a passenger threaten by another passenger. A good Samaritan came to the woman's aid and ensure she was safe by switching her seat. Prior to this, another passenger had to use her call button to try to notify the flight attends because the woman was unable to. (That was her second attempt to notify the attendants). I am unclear to why her first attempt to change seats was not taken under consideration by the flight attended. The alleged passenger was clearly intoxicated and had fallen on the women. The flight attends did intervened after the flight landed at FLL. The woman was detained on the plane along with the alleged passenger. Once again, I am not sure if that was wise. The woman could have been taken off the plane safely and quested at the gate at a safe distance. The alleged passenger was too intoxicated to comply with the flight attends requests to disembark the plan. I would have liked for the JetBlue flight attends to be more proactive or at the very least to keep an eye on the situation to ensure it did not escalate. This all could have been avoided if the woman's 1st request to change her seat to one of the many available seats was granted. Better ye,t for this alleged passenger to have never been able to board the plane in his condition. It was physically noticeable and the surrounding passengers stated they could smell the alcohol on him. Disappointed!"

Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."

Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."

Pros: "The stewardess were so nice and there were no delayes. And we can bring two bags on the plane for free."
Cons: "They need to put more information for the gates so it is easier to check bags and there isn't a huge line. There also weren't very many workers to help people checking in their bags. more signs would help."

Pros: "Easy boarding, friendly staff, nice choice of snacks and beverages. The JetBlue app is very useful."
Cons: "My in flight entertainment never worked. All I had available to look at was the JetBlue commercial channel showing me all of the entertainment I wasn’t able to watch. Not even the live view map worked. One of the attendants said something about resetting the system but I didn’t notice a change. I said something to one of the attendants a little later and she tried doing a reset again, but still no success. I could see other screens working fine and people were watching various programs while I just stared at a static map of the continental United States. Oh well, at least I was able to stream Netflix because of the free inflight WiFi."

Pros: "Nothing"
Cons: "I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!"

Pros: "They have great legroom for economy class, they provide no charge beverages and offer snacks at no charge as well."

Pros: "I was pleased with efficient, friendly service."

Cons: "I didn't like it at all, Jetbule should had find another airline to take me so I can arrive at around the same time , not just with the flights they offer but I should be able to get into another airline too"

Pros: "Flight attendants were very friendly, and the TV's were working on the flight (did not on the flight from FLL/EWR)."
Cons: "Booked this flight to get a ride home, and in time for dinner with family. Flight was delayed 50 min. because of a delay in the arrival of the plane (not weather). During boarding process they were allowing people to get up and move around before takeoff, delaying over another 10min. When we finally arrived at 9:10 to the gate, another plane was at the gate and we did not get into the gate until 9:25. Thus, by the time the flight arrived I needed to get other transportation, cost me $25 and additional 30min. waiting for ride. This resulted in getting me home almost 2 hours late. Additional feedback: I book an aisle seat because I like being able to lift the arm on the outside, not available on this flight. I don't recall the plug for the headphones being down so far in the arm rest, thus struggled to find the plug."

Cons: "The boarding was a shitshow because nothing was done to prevent people from taking all of the overhead compartment room, so by the time my group boarded, there was no room. But, people were still trying and so that backed the line way up from 1/2 way into the plane all the way out the plane and IN SPITE OF MY REPEATED ATTEMPTS TO GET THE FLIGHT CREW TO ASSIST AND CLEAN UP THIS PILE OF HUMANITY, THEY DID NOTHING!!! They forced me to gate checked my carry on bag (no checked bag) and did not tell me I would not get it back AT the plane and had to go out through security to get it at the baggage claim and come back in through security and because of that incompetence I MISSED MY CONNECTION AND WAS STRANDED IN FLL OVERNIGHT. After the front desk continuously trying to explain to me how it was my fault some how, I HAD TO PURCHASE A SEPARATE TICKET ON A DIFFERENT AIRLINE OUT OF MIA AT 5AM TO MAKE THE WEDDING!!!! This is beyond unacceptable and as someone that travels for work and stays roughly 100 nights a year in hotels, I WILL NEVER ALLOW YOUR COMPANY TO BE ABLE TO PUT ME IN THIS SITUATION AGAIN!!!!"

Pros: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Cons: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."

Pros: "Every single employee I interacted with was awesome."
Cons: "Over 5 hours in delay due to a maintenance issue. Problem wasn't discovered overnight when it was parked. Wasn't discovered until the next day. Had to wait for the delivery of a specific part and install it. I'm all for planes not breaking upon reentry, but the fact that the two flights were both subsequently delayed 4-5 hours each instead of bringing in a sub plane was inconsiderate. Now I've got a long drive home and I'll only get an hour of sleep before a 14-hour work day. So thanks for that, JetBlue"

Cons: "Boarding time and crew was slowest ever?!!!"

Pros: "Everything, trip was great"

Pros: "I like the fact that Jetblue handled the on boarding ot the passengers fast and efficiently starting with preferred riders, then going from the rear of the plane and moving forward. They also realized the plane was full so offered customers the free option of checking a bag in cargo. I would have preferred if they advised customers before checking through security of this option as I would have taken it rather than discard with some bottled products. The entertainment video was great on board, they offered free beverages and snacks. The crew moved through the aisle fast and efficiently when dispersing the food, and again when collect the refuse. While we had a little turbulence, the flight was uneventful and the pilot handled the landing very well. Departing the plane was also fast and efficient, although takes time because the plane was full. Overall, I was impressed with JetBlue, and their flight team."
Cons: "I thought that although comfortable, the chairs and fabric were obviously well worn and definitely needed upgrading. I also noticed that the chair head area didn't have a removable sanitary cover, which I thought should be there considering the number and frequency of change overs per seat on these flights. This is necessary to promote sanitary and comfortable conditions."

Cons: "No snacks a available, limited beverages."

"Check in in Cancun took at least 2 1/2hours standing in line at Delta."

Pros: "Quick flight with basic service."

Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"

Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"

Cons: "Superior customer service"

Pros: "A330 plane. I love widebodies"
Cons: "Be ontime"

Pros: "Delayed"

Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."

Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."

Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"

Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."

Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."

Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."

Pros: "Better than spirit"
Cons: "Nothing"

Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"

Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"

Pros: "Good movies; nice crew"

Pros: "Nothing."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"

Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."

Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "Flight was on time, flight attendants were very nice and professional."

Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"

Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."

Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"

Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"

Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"

Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."

Pros: "The flights were on time and they did two drink and snack services. Great crew!"

Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."

Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."

Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."

Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."

Pros: "Movies"

Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."

Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."

Pros: "Nothing"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."

Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"

Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."

Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."

Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."

Pros: "Loved the customer service & movie options"
Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"

Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."

Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."

Pros: "Nice plane."
Cons: "No in flight TV."

Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."

Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"

Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"

Cons: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."

"Excellent service!"

"More online available content would be nice"

"It was better than I expected being a budget airline. Seats were comfortable, the flight attendants were nice, and the pilots had a smooth take off and a gentle landing."

Cons: "We have flown with Sun Country several times and it is always a great experience. In my opinion there are two things that can be improved upon. First thing is pricing for baggage. It is the same price for the first checked bag or a carry on. $30. I think a carry on should be half the price of a checked bag. Second is the on flight WiFi. It didn’t work on our departing flight or our return flight. That’s not good service. It sends a message that the airline doesn’t put a high priority on operability or maintenance."

Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."

Pros: "Good crew. Good pilot."
Cons: "Other flights I've been on included a snack. Also, there were very few in flight movie options on the Sun Country app."

Cons: "The worse"

Pros: "No delays. Plane took off and landed early. Not sure about the wait time on baggage since I only had a carry-on. The flight attendants were professional. Served drinks."
Cons: "No tv screens or any other form of entertaiment. No real coffee. Just instant powder."

Cons: "A small child got sick in the check-in line. Passengers was forced to wade through it as no one ever came to disinfect. Line was long and slow with only two gate clerks. New charges for carry-on as well as checked baggage is ridiculous. Return flight was over two hours late. Sun Country takes the prize for the least leg room in the industry."

Pros: "Not much."
Cons: "I asked the flight attendant if after takeoff we could move to a better seat, he said yes, thinks for asking. Five minutes later, the same guy announced that if anyone would like to change seats after takeoff they are welcome, but not to get up until the seatbelt sign was off. A coupe In front of us jumped early and didn’t wait for the light to go off, the attendants did nothing about it. No integrity. I was sick that day and also being 6’ 5” I needed some room to relax. Flying Sun Country was a ONE SHOT AND DONE. Never again."

Pros: "The airplane was spacious."
Cons: "N/A"

Pros: "Got me home safely. Reasonably priced!"

Cons: "Took off 20 minutes late, landed over an hour late. How does that happen? $14 for entertainment is just too much"

Pros: "The service we received from the beginning was outstanding. My husband required a wheel chair assistance and the agents we so helpful from the get-go they also made sure we were in the 4th row for convenience and comfort for my husband.He has had a shattered hip due to an accident along with 2 surgeries requiring a hip replacement. IT was so refreshing to receive the quality of service.Rene was so pleasant as well and so helpful ,he was our wheel chair assistant . HATS OFF TO YOU AGENTS AT SUN COUNTRY IN CANCUN. JOB BEYOND WELL DONE. sincerely, Renee and Brian Schroeder"

Pros: "Fast and smooth"
Cons: "Nothing"

Cons: "Still mad about the and extremely uncomfortably seats. Luckily return was nearly empty."

Pros: "NA"
Cons: "The flight was delayed by 2 hours and I could not reach MSP ontime due to which my career has had an negative performance impact. I am unhappy about the flight delay"

Pros: "Boarding process was smooth, appreciate the direct flight, especially during the winter months. No delays."
Cons: "Seat support and comfort could be better"

Pros: "Easy and out of terminal 2 in minneapolis!"

Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"

Cons: "delayed flights"

Cons: "I purchased 2 tickets at the same time but did not find out that the seats were not together until we checked in at the airport. May be my fault but we had to pay extra to occupy Emergency exit seats in order to sit together. May want to send reminder about check-in policy prior to flight or after tickets are purchased. Also mention the luggage fees."

Pros: "The flight crew were great. The flight was fine. No delays going to Cancun but a 20 minutes delay coming back. Which was fine. Overall this previous trip was a 4 stars."
Cons: "Water and sodas are free but not snacks. Seats are uncomfortable and skinny."

Pros: "The crew was super nice and enjoyable. The captain was funny, too!"
Cons: "Got stuck in seats that didn't recline. Very uncomfortable. No inflight entertainment unless I pay $12? Don't even get a snack anymore either on a $500 plane ticket. Big bummer!"

Pros: "Accommodating with my wedding dress I brought on as a carry on."

Pros: "Non stop"
Cons: "No wifi, one restroom for full plane,"

Cons: "I was the only passenger to pay for exit row. The crew allowed the seats around me to fill with other passengers who had not paid to upgrade."

Cons: "On flights that long there should be a free movie."

Pros: "Staff was helpful. Flight was fine."
Cons: "Need to offer meals."

Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."

Pros: "Flight on time. Very uneventful. Just how I like it. Good leg room.Direct flight."
Cons: "No free snacks."

Pros: "Timely"
Cons: "extremely warm"

Pros: "Boarding was easy and seamless. The crew was ok but not overly friendly. Complimentary soda, water and coffee but no crackers, cookies, nuts erc"

Pros: "Not much at all."
Cons: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."

Pros: "good pilots"
Cons: "transparency with delays"

Pros: "Very pleasant crew members; helped me deal with some disability issues without problems. I'd say rating should be VERY good (no category for it). Seats were a little uncomfortable. Thank you!"

Pros: "Staff did their best for us. We arrived too early for our flight, but because of my wife's knee operation, they gave us early boarding passes and a gate to wait at. When the gate changed, they sought us out and informed us. Very nice of them. Too bad the gate changed again! There was a wheelchair waiting for us in MPLS to transport my wife. We were placed in more roomy seats at the front of the plane for the flight because of her handicap. Much appreciated. Stewards were friendly and professional. Going to Vegas in two weeks with you guys. See you then."
Cons: "We had three gate changes. Announcements were unclear. Gate changes were not posted on the monitor at the airport. The last change was acquired by word of mouth. Plane was a little behind schedule. Really not much to complain about!"

Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."

Pros: "I have never been disappointed when flying with Sun Country. It's affordable, and almost always never a long line when checking in! Also, the seats on the flight are comfortable and the flight attendants are always very sweet and helpful. I would fly with Sun Country again."
Cons: "I wish Sun Country had an app to easily check in for flights, pick your own seats and keep up with flight status! How convenient is that! ;)"

Pros: "Friendly staff"

Pros: "Legroom is good. Seat size was ample. Overall customer service friendly. Toll free customer service rep was great in assisting with luggage issue."
Cons: "Luggage did not arrive on our flight even though we checked in early. As it was a known fact it was not on flight I feel they could have let us know prior to flight landing and we would have avoided the luggage carousel and gotten paperwork completed earlier. Luggage was delivered to our hotel same day but we still lost a day of vacation due to the wait."

Cons: "We were delayed going to Cancun ans again on the return. Hours in an airport is miserable."

Pros: "The flight itself was great, the only problem was when we landed we waited on tar mat for almost hour. Already a 4 hour flight so it added additional hour. Otherwise check in , flight and baggage claim was great."

Pros: "Enjoyed the flight because of the wonderful crew"

Pros: "The crew was amazing! They made the entire process very easy & painless."
Cons: "The airplane was quite humid. Granted, we were in Mexico in July, but it made the ride somewhat uncomfortable. Since the flight was only an hour and a half, it didn't give the cabin much time to cool down."

Pros: "On time! Didn't lose my bag! Plenty of leg room!"

Pros: "They acted like a normal professional airline, no clown routine or crazy charges. When buying snacks the flight attendants were generous in rounding down or adding a free beverage. Generous carry on bag policy; they allow normal sized carry on luggage, instead of having an undersized cage at the check in area to shame you and charge you extra (or make you buy a special sized bag). At the gate, they asked for volunteers to gate check carry on bags, rather than forcing it upon people."
Cons: "Website problem. Could not purchase bag in advance through website (option was grayed out), and was charged an extra $5 at the ticket window. May have been because it was international flight."

Pros: "Great seevice"
Cons: "Se got What airline ofertes. Se are ok"

Pros: "It was all excellent"

Pros: "Ours was a short flight so nothing special to say. The crew was nice."

Pros: "The seat was the most uncomfortable seat I have ever sat in, almost unbearable."
Cons: "No food option on a over 5 hour flight was no good."

Cons: "Flight delayed I missed my driver"

Pros: "A free snack, valued $6-8"
Cons: "Premium seats no more legroom than regular seats. No USB or 120v to charge phones."

Pros: "On time, fast flight."
Cons: "There were some very obnoxious other passengers and the flight crew only reminded them once about using headphones for watching videos, but after that the flight attendants were very aware of the situation and ignoring it. Tough as as a passenger sitting close by for 4 hours."

Pros: "not much, not even close to the service and comfort I am used to flying."
Cons: "Keep planes in working order"

Pros: "Hated everything 10 hrs delay in flight and no assisstance provided by ground staff. Not recommended"
Cons: "Approachable Staff"

Cons: "Check in and getting boarding passes"

Pros: "Easy check in."
Cons: "Male attendant rude. For some reason refused my request for water in addition to cup of orange juice during beverage service. First time ever I was refused water by an airline."

Cons: "Cancun flight was delayed 24 hours in advance, westjet did not hold connecting flight despite advance notice, being expedited through CBS and reaching gate before departure time"

Pros: "Super friendly, fun crew!"

Cons: "Both flights delayed"

Pros: "Everything was fine with crew and food."
Cons: "Flight got delayed by 2hours due to technical snag"

Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."

Cons: "Our connecting flight did not exist because we had to drive to Calgary to catch our flight to Cancun due to mechanical problems in the plane. WestJet was incredibly unhelpful and getting any kind of refund from them for our troubles has been very difficult. The air was broken on the flight back."

Cons: "Ordered vegetarian food was not in their system and had to eat yogurt only for a meal"

Pros: "The staff was really friendly and accommodating"
Cons: "The plane had no onboard entertainment system and most of the plane had malfunctioning power supplies for your personal device. the plan was not clean and the pilot Had a horrible landing."

Pros: "The flight was great the attendants sweet and polite"
Cons: "The seat didn’t recline"

Pros: "Carrie (?) who looked after us in Plus was great. Was a nice flight - thx"

Pros: "Crew was very friendly and entertaining"
Cons: "No meals"

Pros: "Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing."

Pros: "Nice service."

Pros: "Flight was on time."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."

Pros: "Not a bad flight no incidences"
Cons: "Limited seating at the gate, restaurant backs up to the gate, flight was 40 minutes late. Seemed to be disorganized boarding."

Pros: "Friendly staff"

Pros: "that you can connect to wifi on air, awesome service, and very helpful when I was very late for my check in, they made it easier for me to still get on the plane"

Cons: "Flight delayed both ways."

Pros: "entertainment is good"
Cons: "im just sitting before the restroom (seat 29 C)im realy tall and the people pushing onmy seat all the time and bang my arm and the smell is realy bad and i see to much but in face for long long time because the people waiting on my place .. another bad im telling the crew and the girl she said my only option is wake the girl just beside me for asking to change the seat ...i refuse because SHE SLEEPING ! realy not happy sorry !"

Pros: "WJ gave us meal and hotel vouchers."
Cons: "See headline"

Pros: "Got upgraded to 1st class with Julie and Jackie with ur outstanding cabin steward Fabricio who served us with grace & charm for our 5+ hour flight from Cancun to Calgary which literally flew by. Brilliant marketing strategy. I love WestJet!"

Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"

Pros: "The flight attendants were very nice. Especially « Big John », he was very funny."

Pros: "They looked after us very well there was voter fraud hotel and meals"

Cons: "flight delayed 3 hours"

Pros: "Nothing"
Cons: "Flight was cancelled due to lack of pilots."

Pros: "Nice staff as usual, but rather disorderly boarding, late departure, and very slow baggage delivery at destination."
Cons: "Figure out how to reduce the number of times people have to yank out their passport and boarding pass. Having mechanized baggage machines is much slower. People flow was poorly designed so you got in but had to go against traffic to get out—and overall takes twice the time that waiting in line for an agent took."

Pros: "Staff very friendly"
Cons: "Not enough room"

Cons: "uncomfortable seat- no padding"

Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"

Pros: "Friendly crew"
Cons: "Entertainment selection is lacking."

Pros: "Crew and staff very helpful and friendly. Everything on time. Safety considerations."

Pros: "The flight was on time"

Pros: "staff was great, left and arrived on time and we stayed up in the air!"

Pros: "Nothing"
Cons: "They had a gate delay making 30+ people miss their connection. Refused accomodations. Now we are stuck at the airport with no nearby hotels available and no transport for our final destination."

Cons: "The flight ran out of all sandwichsd and croissants before we were served. I think that was poor planning. The rest was all not healthy food, so we had nothing to eat!! Norma Sukornyk"

Pros: "Held up at YYZ for "lightning" beyond West Jet control."

Pros: "Flight left on time and staff were polite"
Cons: "PA system could be better"

Pros: "Everything was good Quick easy boarding Friendly air crew Love Westjet!!"

Pros: "Most of the free were cheerful and funny. Good seats"
Cons: "Online checkin was impossible and I was told to go to the counter. At the counter they told us we could not sit together (couple). One of the service staff on board was rude to my wife when asked a simple question. You have to pay for movies on a 4 hour flight?"

Pros: "Staff were good and flight was uneventful. Movie selection was pretty decent."
Cons: "Paying to be in first row of plane means you get to sit and watch everyone line up for the washroom. They stand in front of you in your space, they jostle you as they stand beside you. There are only cold food choices and they could use some work."

Pros: "Good crew, timely flight and pleasant experience overall"
Cons: "Was in an exit row so plenty of legroom, seat could have used more padding though"

Pros: "The seat was comfortable."
Cons: "There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent."

Pros: "Flight was late, lost my conection and gave me a flight for next day"

Pros: "Premium feeling to the flight"

Pros: "Never using this airline again"
Cons: "Horrible organization"

Pros: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Cons: "Being on time"

Pros: "T"
Cons: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"

Cons: "Seat space"

Pros: "Everything was, excellent, especially all the staff, both ground and onboard."
Cons: "Nothing"

Pros: "Food quality"
Cons: "Service of drinks."

Pros: "I paid more money to take the 14:40 flight rather the 15:15 which was $100.00 USD less, to find out my flight was delayed by 45min.. seat didn’t recline and was just a bad experience"

Pros: "Good route, with short layover in Mexico. Boarding in CUN very efficient."

Pros: "Same as my previous answer"
Cons: "Same as my previous answer"

Cons: "Flight was delayed."

Cons: "Very old plane"

Pros: "One of the flights at least had onboard movies."
Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"

Pros: "Plane"
Cons: "Food"

Cons: "We had an accident with a bird caught in the motor and no one told us anything for long time. It was really scary."

Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."

Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."

Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"

Pros: "The whole experience was great from preboard to on board customer service. The flight was great with plenty of room, good food and entertainment."
Cons: "There was nothing I didn’t enjoy about my flight experience back to Seattle."

Pros: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"

Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."

Cons: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."

Pros: "No Kosher food option is unfair and not right."

Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."

Pros: "I️ likedthe attention of the flight attendants in flight"
Cons: "The check in at the counter was a nightmare. While we had checked in online already we had to wait in line for over 2 hours! We arrived at the airport and got in line right away. They started calling people’s flights that were leaving in less than 20 mins and that’s when everything became a nightmare. Everyone was so disorganized and people that were leaving in less than 20 mins were put on a different line. The line we had been waiting on was put on hold but the line next to us was not so now we had to wait for all the people (which was about 70) to get checked in. As my patience ran out i went up to the counter and tried to just get my bags checked so we can be on our way to our gate and of course i get the answer that i have to wait because i still have enough time (our flight was leaving in 40 minutes). then they brought a supervisor over to tell me the same thing- there was absolutely no help. By the time we were able to go on to our gate we had exactly 20 mins until our flight left. Very unacceptable. It looked like it was everyone’s first day at work and no one knew what they were doing. we fly delta all the time and i know Aeromexico now works with delta but they need a lot more training on what customer service is all about"

Pros: "inflight entertainment"
Cons: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"

Cons: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."

Pros: "Aeromexico's fare was competitive, and they got me to my destination on time."
Cons: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."

Pros: "Crew was nice and friendly."
Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion barely there."

Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"

Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."

Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."

Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."

Pros: "Nothing."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"

Pros: "Good service."
Cons: "N/A"

Pros: "The food, crew, and level of comfort provided"

Pros: "Everything was great"

Pros: "Crew was nice"
Cons: "Food"

Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."

Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."

Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."

Pros: "Nothing"
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."

Cons: "It would be good to include fruits in the menu"

Cons: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."

Pros: "2 hours delayed. Unbelievable"

Pros: "We arrived safely."
Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."

Pros: "Meh"
Cons: "The airline reps were not very nice and they kept changing the gate"

Cons: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"