Daily cleaning, installation of cabin HEPA filters
|July||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 12% increase in price.|
Average price round-trip
|$293||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines, JetBlue and British Airways have all waived their change and cancellation fees on flights from Cancún to Florida. Confirm policies on booking site.
The cheapest ticket to Florida from Cancún found in the last 72 hours was $100 one-way, and $141 round-trip. The most popular route is from Cancún to Miami, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $88.
American Airlines flies most frequently to Miami from Cancún. In general, British Airways, Iberia and JetBlue fly the most to Florida.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 585 active cases of COVID-19 diagnosed in US and 0 deaths as of Dec 2 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Florida.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Florida is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Florida with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Florida up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "given the current situation here and around the world, the crew is doing their best which is very good."
Cons: "sanitizer at the waiting area before boarding, maintain the social distancing when board and existing, insist that it must be followed, disembark row after row"
Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"
Pros: "Comfortable roomy seating, very clean plane... This was my first time flying jetBlue and I was very pleasantly surprised at the quality of everything. I will definitely fly with them more often!"
Cons: "Honestly nothing... One of the best flights I've had"
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Pros: "On time, great service, great airline."
Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."
Pros: "All fine except that entertainment was curtailed becasue of flying to Cuba"
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Cons: "5h delayed"
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Pros: "The staff really didnt know where to pick up my luggage, which have me going to different terminals, but the flight was good"
Cons: "The flight."
Pros: "Safe flight"
Cons: "Delayed flight plus tv didn’t work"
Cons: "Flight was delayed and terminal staff was rude about making changes"
Cons: "Flight was very delayed"
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Pros: "That I eventually arrived."
Cons: "Everything else. 2 hours late???? F that."
Pros: "Swift boarding procesx"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Pros: "They have great legroom for economy class, they provide no charge beverages and offer snacks at no charge as well."
Cons: "Plane was hot"
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Pros: "The ease which they handle boarding"
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Pros: "I was pleased with efficient, friendly service."
Pros: "JetBlue's service"
Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."
Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."
Pros: "Everything, trip was great"
Cons: "No snacks a available, limited beverages."
Pros: "Earlier than scheduled departure. Quick assistance with wheel chair."
Cons: "Assistive device was off loaded a bit too late."
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Pros: "The crew and comfort were great"
Pros: "The flight staff was very attentive. Unlimited snacks and beverages. Free WiFi! Free movies!"
Cons: "Delay in take off due to potable water system that required a check before wet could leave."
Pros: "I really enjoyed the in-flight FREE Wi-Fi, and the service was great! I will definately look for Jet Blue flights in the future"
Pros: "Jet blue is my favorite airline! Absolutely amazing!"
Pros: "Flight from Cancun to Fort Lauderdale went smooth/on time"
Cons: "Baggage did not arrive until 45 minutes after landing."
Cons: "Delayed for over an hour each way."
Pros: "free wifi and the ability to watch television while flying"
Cons: "The seats were a bit uncomfortable."
Pros: "Courtesy and attentive"
Pros: "Crew was very professional"
Pros: "At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice."
Pros: "Good snacks Good legroom"
Cons: "Slight delay"
Pros: "I had weight problems in my bagagens.nao was informed of the maximum amount of weight"
Cons: "I had weight problems in my bagagens.nao was informed of the maximum amount of weight"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "Very orderly."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Cons: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Pros: "Nothing. My flight got canceled."
Cons: "Delta offered nothing for canceling my flight, rescheduling me on one over 24 hours later with two layovers to Miami. I lost money on hotel reservations and never even made it on my trip. Couldn’t reach delta for over 24 hrs to confirm whether I’d get a refund or not"
Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Cons: "Delayed 15 hours because of a mechanical issue, spent the night in Cancun. Customer service and communication throughout was terrible."
Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "Crew was nice"
Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Cons: "It was a smaller airplane."
Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."
Pros: "The flights were on time and they did two drink and snack services. Great crew!"
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Cons: "The fact that booking with kayak wouldn't let me pick my seats and traveling with 2 kids under 4 it made it very stressful trying to figure out how we could sit together or even the same end of the plane."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "Nice plane."
Cons: "No in flight TV."
Pros: "They are very professional"
Cons: "I luv it"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Cons: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Pros: "Gate agent was great. Smooth boarding and very attentive flight crew."
Cons: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Pros: "on time. easy no issues"
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Cons: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."
Cons: "I had to take different flights due to the delays."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Cons: "This flight was bad from the beginning. We tried to check in and immediately received an error msg stating there was a mis connection due to a delay on the cancun to atl flight. This made no sense bc the cancun to atl flight left on time. We landed 6 minutes late but had already been rebooked to a later flight to LGA. I'm also disappointed delta even allowed us to book on the original flight because there was no way we could have made that connection!! We arrived at our terminal 20 mins prior to boarding for the rebooked flight. It took us approx 2 hrs to get through customs and security in Atlanta."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Pros: "Smiley flight attendants"
Cons: "flight delayed due to rechnical problem"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Pros: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Cons: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."
Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."
Pros: "Movie selection was excellent. The package of peanuts was pretty small."
Cons: "package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate"
Cons: "Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off"
Pros: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Cons: "The food. Was so-so"
Pros: "The meals and flights attendance were great"
Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."
Pros: "Being served a delicious glass of orange juice during taxi to takeoff."
Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."
Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Cons: "The signage for flight gates should be more timely. Some flight gates were not posted until minutes before scheduled departure times."
Pros: "Everything but the screaming babies was great."
Cons: "3 hr delay...."
Cons: "They don’t give proper time for transit and unorganized airlines."
Pros: "Crew moved me and luggae to dry seat in front of plane."
Cons: "Cabin leakwd water on takeoff, soaking me! Condensation that affected many people."
Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."
Pros: "The soft seats & movie"
Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"
Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"
Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"
Cons: "The flight attendent gave my seat away and placed me in a seat where the tv was broke. The. Later I was ignored when I tried to ask for water."
Cons: "Embraer aircraft. imposible to get an upgrade"
Pros: "Landed safely :-)"
Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("
Cons: "Transferring in Cancun is a terrible experience."
Cons: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."
Pros: "No Kosher food option is unfair and not right."
Cons: "Horrible service. Connecting flight ran late causing me to miss my connection to San Francisco and the "connection desk supervisor" blamed me for his companies short comings and tried to charge me $500 to re-book. Ha, I wouldn't give AeroMexico another cent. Garbage establishment, can't believe Kayak does business with such a low end partner."
Pros: "They rebooked us on a non-stop united flight"
Cons: "Charging ability, a movie, free bag would be nice"
Pros: "I slept well."
Cons: "The a/c could've been a little colder."
Pros: "The staff on the flights were very nice."
Cons: "I will never book through this airline again. My flight was delayed and no gate information was available to me. I had to ask several people where to go and was told several different answers. This resulted in a lot of excess walking with my luggage. The airport signs have tiny information for non Spanish speaking passengers. Never again."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Pros: "Good service."
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "The seats were extremely comfortable. They provided free entertainment."
Pros: "Chairs where comfortable"
Pros: "Great flight & service!"
Cons: "No option to confirm seat via phone beforehand, the website kept malfunctioning. No pillows and blankets for passengers on the flight. Those were provided on my flight to Mexico, not on the return flight. Extremely cold."
Pros: "very helpful flight attendant crew"
Pros: "Entertainment. Every seat had their own tv."
Pros: "My husband's knees were pressed against the seat in front of him so much so as to cause indentations in his legs. fortunately the flight wasn't full and we were able to spread out over 3 seats. It was still quite an uncomfortable flight for him."
Pros: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Cons: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."
Pros: "Great flight, comfortable"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Pros: "I enjoyed that my kids had a great movie selection and food."
Cons: "I absolutely found it ridiculous how they board the plane. They did it both times coming and going. They didn't call anyone by zone they just allowed anyone to board at any time so I was in row 9 and people in row 20 boarded before me. What sense did that make."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We were stuck for appx 2 hours on the tarmac before deplaning. Then the baggage took another 2 hours to start unloading after our flight waited with no notice as to what was happening with our belongings."
Cons: "Ever since Delta acquired Aeromexico the airline went from good to really really bad. The flight attendants are rude and entitled, the service during the flight is non existent and overall how the airline manage itself leaves much to be desired. The worst thing about all this is that the fairs are expensive and the price is not worth it at all."
Cons: "same as above . also luggage was damaged between flights home.."
Cons: "- Bad website - Not allowed to check-in online - The counter was chaos - Do not work ventilation systems - The plane was old, uncomfortable and no entertainment system - Do not offer alternative food: I'm a vegetarian."
Pros: "Chair and leg room were good, TV on the second flight was outstanding."
Cons: "First plane/leg was a little dirty. Second plane was immaculate."
Cons: "Plane didn't have entertainment screen"
Pros: "Different movie options"
Cons: "- Flight was late. They are always late. - At arrival in Cancun, the purser's announcement contains wrong local time. They announce 11:20 pm instead of 10:20 pm. Is it not supposed that they must inform correctly this important details?"
Pros: "Liked games on plane"
Cons: "It was Areomexico but really it was Deta. My husband travels with oxygen so we did what Areomexico needed but not what Delta needed. We did have a doctor note so that saved us. When we got to Mexicothey sails our liggage was not there because we were in the wrong terminal. No one spoke English but it was there because we were on Delta. When we left almost went to wrong terminal. If it is Deltal call it delta not Aeromexico."
Pros: "Crew was great and tried to accommodate the best they could"
Cons: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "Seating was comfortable. Purser spoke clear"
Cons: "Poorly organized boarding in Cancun"
Cons: "Was very cold on fight,"
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Cons: "Flight delay on both ends of the segment"
Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."
Pros: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."
Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
Pros: "Crew were relatively friendly"
Cons: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "The AA counter agent was very helpful in changing my flight?"
Cons: "All good"
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Readiness for take off was well organized and quick"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
Cons: "Nothing Other than dservice provided by Korean crew members"
Cons: "No entertainment, no food"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
Pros: "Everything was perfect."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Staff was professional and friendly."
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "The new plane."
Cons: "Late departure."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "Denver USO facility"
Pros: "Flight was on time. Great service from the ground staff to the in flight crew."
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "The flight was fast."
Cons: "The flight was delayed 10 hours for no real reasoning and nobody was compensated for anything."
Cons: "my language arrived in 24 hours delay"
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "Everything !"
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Cons: "You're already charging for overpriced everything, have the decency of providing FREE entertainment on allll flights."
Pros: "United planes are up to date and clean. Service excellent. All personnel very nice."
Pros: "Great service!!"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"
Pros: "It was a direct flight."
Cons: "no food unless you bought it no wifi or entertainment at all unless you bought it, or had the united app on your device (which, you can't download on plane). overhead compartments smaller than usual, as was under seat area"
Pros: "The evening before our return to US from our vacation in Mexico, my husband lost his passport. The Cancun airport crew, including Paz and Raphael, worked with US consulate (on a day they are typically closed) to get permission for him to board the return flight. Otherwise, we would have had to stay two more days ( until monday) to go to the consulate. THANK YOU, United!"
Pros: "I received prior notice of the flight's delays dead able to adjust my schedule. There was amancreating s disturbance with the terminal crew and they handled it appropriately."
Cons: "Waited for 3 hours for the flight to finally be cancelled, then waited another hour for a van to arrive. It's only a 2-1/2 hr drive to begin with! This is the 2nd time of 4 I've booked this flight that it's been cancelled. Doubt I'll ever book again."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"
Cons: "It was a bit delayed"
Pros: "Business class"
Cons: "The crew hazed me for gambling mid flight. The exit attendant was rude."
Pros: "I had a complaint of overly noisy passengers in front of me as did others. Finally when spoken to about it by a femal stewardess they sat sticky quoted down."
Cons: "When I boarded and got to my seat o found it dirty. The steward had me ubvelcro the cushion so he could wash it off but their was a lot of food debrie from previous passengers. I didn't feel like I was sitting in a cleaned space for the duration of the flight"
Pros: "Short flight"
Cons: "Plane seemed very old, I think the pax next to me ate a corpse before the flight."
Pros: "It is apparent that United is working to improve their customer service and efficiency - factors which have deterred me from using United in the past. FROM SFO TO CANCUN: First of all, the check-in procedure is very quick these days. At SFO, there is a curb-side check in, which also allows customers to pay the baggage fee and drop off the bag right there. I've used this in the past during busy airport hours. This time, I flew overnight, so I used the self-check kiosks in front of the check-in counters to check-in, pay the baggage fee, and print my ticket. I used the check-in line to check in my suitcase. The line was so minimal and moved so quickly, (as did security), I was at the gate in 30 min (from the SFO BART station). I rarely fly United because the check-in lines used to be very long and slow. In the past, I've missed more than one flight due to extraordinarily long check-in lines. I'm glad to see on the last 3 flights I've taken with United, this has changed for the better. FROM CANCUN TO SFO: I was happy to see that Cancún also has kiosks for self-check-in. It wouldn't allow me to check my bag, though, and I had to wait in a slow line to do so. Still, a much improved check-in compared to past experiences. *I should note: the slow line had 8 people in it and took 25 minutes. With many people, United Cancun lines have been known to take over 2 hrs. This was a Thursday afternoon on January 8. I'm not sure what the line would have looked like the Saturday before . . . BOTH FLIGHTS: The stewardesses did come by several times (as opposed to once on other airlines), offering water, which was appreciated. Finally, United tends to offer multiple flights at cheaper prices and more convenient times than other airlines. However, I still prefer flying other airlines - despite the increased cost - for the reasons below."
Cons: "United planes are older, outdated, and very small. The video system on the back of the headrest in front of me did not work on either flight (there or back), and no snack of any kind was offered on the afternoon 4.5 hr flight back from Cancun to SFO. A mini bag of salted peanuts were offered on the overnight flight from SFO to Cancun. But these were the least of my concerns. Deplaning was slow and long when we arrived at Cancun. We waited with the plane door closed, and the air off, for about 10 minutes. It was a hot, humid, uncomfortable wait. Deplaning took a long time due to the small, cramped seats (see description below). On the return flight to SFO, we waited on the runway in line with other planes. While this is not the fault of United, it did make passengers more anxious to deplane. Opening the plane doors took a long time, and exiting the plane even longer because people were slow getting out of their seats and recovering their bags from the storage bins. I saw people struggling to crab-walk out to the isle on "dead legs" (the floor space between seats is so minimal, no one can stand up straight, and must grab the seat in front of him/her to shuffle out to the isle - a difficult task for the elderly, or when carrying purses as big as carry-ons, sleeping toddlers, or babies). The seats were extraordinarily hard and small on both flights. I fit in the seat just fine, but had no leg space, and could not recline. In effect, I was forced to fly the entire time in an upright position, sitting on a rock-hard seat that felt like thin plastic-leather stretched over metal bars. I'm a young 40yr old traveler of normal size (5'4") and health (135 lbs), yet it was extremely uncomfortable sitting on that seat with no way to redistribute weight. I had pain in my legs for over 24 hrs after flying United from Cancun to SFO. I flew 6 round trips to Miami and Mexico City last year from SFO and never had this happen. I've flown to Peru and Miami direct - and much more comfortably - on other airlines. I will not choose a direct flight over 2 hrs on United again, and will continue to choose other airlines whenever possible."
Pros: "Crew was nice"
Cons: "No entertainment !"
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
Pros: "The flight was smooth and no incidents. The plane was clean and the flight attendants courtesy at the higher level."
Cons: "Even if I had the app downloaded I couldn't watch anything...kind a boring. Hope that they can fix that for the future."
Pros: "Leaving Cancun I was instructed to consolidate my purse into my overhead bag. In this process my cell phone was left at the terminal gates. At Houston lost baggage counter a wonderful woman was able to connect with the airport security in Mexico. Locate my phone, arrange for a hold and friend to pick it up in two days when she was flying out of the same terminal. I greatly appreciated everyone's effort to go the extra mile and the Mexican staff was beyond helpful especially since I was coordinating this all from the US with broken Spanish"
Cons: "Leaving SFO to Cancun, a horrible experience two day delay due to weather. No offer for even a toothbrush was given, no refund for any part of the tickets or costs of delays. I managed to leave the airport and return, waiting for several flights I was finally able to fly standby with a layover into Mexico DF and on to Cancun. Arriving three days later than my original plan. The most frustrating part was on the second morning people were being offered $500 and hotel rooms to give up their seats on an over booked flight yet no compensation or accommodation was offered for the delays I had been through. When asked point blank if I could have this same offer I was suddenly found to be able to fit on the next flight. Overall extremely flustered with united"
Cons: "all the attention"
Cons: "The flight was cancelled. Couldn't reschedule a flight earlier than 4 days out. Had to fly standby."
Cons: "Delay on flight departure Bagage lost - three suitcases with all my clothes for the travel. The company does not provide any status on the provided telecoms/email."
Pros: "It was delayed 3 hours"
Pros: "The pilot got us there safely. Good deal of turbulence."
Cons: "Stewardesses were rude to many. Chit chatted with each other whole way, ignored passengers. "Too turbulent" to serve us a beverage, which was okay. Except first class got full service. Wrong."
Cons: "My screen did not work the entire flight and after asking repeatedly about it nothing was done. Could have done with some better customer service."
Pros: "The flight to Mexico was great. Great service. Very comfortable ... Excellent ticket agent in Columbus. Prompt fights."
Cons: "During my check in process in Cancun I encountered the single worst airline employee in my extensive travel history. Guillermo Delgado is the most rude, demeaning, aweful person of any airline. When he wasn't roaming the line of ticketing agents kissing the female agents and flirting he was talking on his radio all the while the other agents were processing 10 customers or more to his one. Once we finally got to our turn he was rude and demeaning refusing to check are bags unless we paid him extra money despit being presented with out confirmation stating the first bag was included as it was an international flight. He demanded money under threat of arrest by Mexican police which he stated were his close friends. After buying the bag fees on my credit card he demanded additional funds in cash. Again under threat of arrest. He then stated he would not allow us to fly if we were not immediately compliant which we were. He finally gave us boarding passes and we escaped Mexico ... We will never return. We have traveled the world and never experienced anything like this."
Pros: "I like economy plus. Works perfect for me being 6'3"
Cons: "No tvs. Older plane. Boarding was a nightmare. My wife didn't have her immigration paperwork."
Pros: "the boarding was on time as well as the fly time. the attention was also excellent and fly price was good too."
Pros: "Very well-organized. Friendly, professional crew -- classy and dignified. Smooth flight. Great internet available for small fee. Good leg room. Clean, well-equipped bathroom"
Cons: "Had to pay for even first bag (even though well-within weight limit.) No meal or snacks served included--had to buy from limited menu, and better items sold out fast. No movie options."
Cons: "Uncomfortable seats and lack of in flight entertainment (WiFi didn't work)"
Pros: "The crew very friendly."
Cons: "The sets not comfortable!"
Pros: "I loved the safety movie that United created. It's awesome! I also enjoyed their holiday presentation, also safety related."
Pros: "The fled was great and the crew was great the talked and was considered of the need of passengers."
Airlines flying from Cancún to Florida have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights