We have to cancel our flight. Our plan to get from Israel to America chanched. We gave notice 5 month before. The answer was that no refund back. We were dissapointed
That they just decided to not fly to Miami and make us go to ford lauderdale where we had to take the bus. Which in the end with delay took us 3 h longer to get home
That they left me and about 10 others on the US customs line which took over an hour to clear. When I came to the boarding gate plane was still at the gate with the door open and they would not let me on even though I had a Mia to mco connection then on to Dubai in the afternoon.
American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them.
Our flight was delayed both leaving our city & returning & the airline made no accommodations for us. They didn't offer drinks nor snacks & most families were traveling with small children.
short flight, courteous staff, generous luggage allowance
late.
late a second time out of two flights with Bahamasair.
late as always, according to other reviewers.
Much less important: seats tightly packed. This would matter if it weren't a short hop.
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