Seat was more comfortable than most airlines, arrival was early
The crew was grump,y even when I checked in at the counter it was as if they couldn't be bothered to do their job. I have not experienced this on other American flights. The crew will at least attempt a smile and greating, not at Piarco. When we arrived to Miami it took 2 hours to receive our luggage and no one told us why, we just stood there, waiting around like it was the 2nd coming of Jesus.... I'm glad I can still smile, hopefully the Trini staff can too
The ambiance, the crew, the flight time.......everything was nice even though all I wanted to do was sleep
I knew it was breakfast time and I don't eat eggs but I was hoping they weren't serving eggs but guess what....cheesy omelette so I just gave it to my mom and went right back to sleep
The fact that I did not have to disembark in Trinidad was.the highlight of the trip.
The flight attendants on both legs of the journey were very courteous and attentive. Comments from the captain in the cockpit were also pleasant and informative. Carribean Airline is improving in my estimation, especially in their treatment of Guyanese passengers. Thanks a bunch!
The seat next to me looked like it was falling off. So was the magazine compartment.
We had a long flight and there were no reading materials to purchase at the airport so we were really looking forward to watching a movie and were so disappointed to find that you couldn't see anything but shapes moving on the screens in front of us. im not sure why you would even offer a movie if half of the people on the plane can't even see the screens.
The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.
Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.
When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.
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