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Pros: Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours.
Cons: Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing.
Pros: Everything it was ok. Travel on time.
Cons: No complaint.
Cons: Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport.
Pros: The crew in the plane was good and the fly was good.
Cons: Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!
Cons: JetTV only had 3 movies and they ran on their schedule. Was not on demand
Pros: Crew was great and plane was cleanly.
Cons: Plane was delayed
Cons: No movies translated to spanish. Too crowded. Did not follow distancing while que exiting.
Cons: The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold.
Pros: Great comfort and friendly crew
Cons: It was great!
Cons: Gate was changed without communication. Better communication
Pros: The pilot provided us with a trip that felt more entertaining and expedient.
Pros: Comfortable !
Cons: Better snacks
Pros: Moving seats to a less crowded seat.
Cons: There was no empty middle seat and a pretty full flight. Only 2-3 movie options. Old plane with small screen.
Pros: With the Covid-19 precaution in place, I felt really safe on the flight. Masks were required at all times; the crew did a great job with handing out safe snack and waters. JetBlue did a great job.
Pros: New airplane
Cons: A working entertainment system. Old and no operative!
Pros: That I was able to get home.
Cons: Delayed flight, missed my shuttle home and crew lost control of people.
Pros: Very grateful for this airline. Staff with their due precautions. The seating area was clean, the food was light (but it is understood by the situation that we are going through Covid 19). All in order.
Cons: I only found that they must be a little more rigorous with the rules of keeping distance when entering and leaving the plane.
Pros: Some of the crew was decent others seemed annoyed they were doing their job.
Cons: Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day.
Pros: The flight was fine.
Cons: Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions.
Cons: It was a little bumpy. Probably nothing to be done about that.
Pros: I love Jetblue because everything always good for me never desapoint me
Cons: For me nothing
Pros: Staff was amazing, and the movie selections are always good
Pros: Amazing landing
Cons: All good
Pros: The luggage waiting time was 0!
Pros: The seat and leg room
Cons: Better in flight entertainment and WiFi
Cons: Avery good
Cons: Yes because we have to Wait. 4 hour
Cons: Leaving on time. Wi-Fi working
Pros: Flight crew as great.
Cons: Boarding was a circus, and the cabin crew could have cared less... All they were interested inward handing out credit card a;p,cation. By far, the worst cabin crew I have seen i the last 5 years.
Cons: The flight left an hour late.
Pros: The crew was amazing. The seats were comfortable (I’m 6’4”).
Cons: The entertainment system had issues with the movies.
Pros: Nothing really that wows me .
Cons: Would have been better if it was on time. Delays are expected though being on the air a lot of times.
Pros: Fast boarding, kind crew, smooth takeoff and landing.
Cons: Loved the leg room but the seat cushions are not that comfortable.
Pros: The space was very comfortable.
Pros: It was on time
Cons: My Screen didn’t work
Pros: Flight arrived on time
Cons: Late and unstable
Pros: That we landed safely
Cons: Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls ..
Pros: It wass Great the only thing I didn’t like was the delay but other than that everything was great
Cons: The only thing I didn’t like was that the flight was delayed.
Pros: Clean airplane and great flight attendants!!! Love the fact that it has extra room for legs which makes flying so much easier. Price per checked in bag is very reasonable and allow people to check in bags rather then carrying extra large bags on the plain as pretend carry on.
Pros: Snacks and a drink included
Cons: Satellite TV did not work. Only showed one movie in english for a four hour flight (no choice in movie and it started replaying a second time).
Pros: The seats were very comfortable. The snacks and drinks were free and had a good variety to choose from. Watching Direct tv was an added bonus. The attendants were all very nice and efficient.
Cons: It would have been quicker and easier to board from the back of the plane forward. No one would have to wait while people stowed their bags and the people seated would not have to suffer through being hit with bags as people struggled to get through with their luggage.
Pros: The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet.
Cons: Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this.
Pros: I had a safe flight and enjoyed the movies available to me.
Cons: Better care of luggage and better customer service
Pros: Everything was great. Seats, service, flight, crew.
Pros: Crew was wonderful
Cons: For this COVID to be over
Cons: Not a thing!
Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.
Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse
Pros: Fast service and precise timing
Cons: just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable
Pros: Comfort is excellent
Cons: When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent.
Pros: The crew was understanding and sympathetic to the customer's frustration with a delayed flight.
Cons: Delta should have figured out a way to not delay the flight. Every flight was delayed.
Pros: Clean plane. On time
Cons: They have to improve the boarding process a bit.
Pros: Smooth ride
Pros: Flights were both timely
Cons: WiFi on flight from Atl to Tallahassee wasn’t working at first
Pros: Amazing service from crew
Pros: The entertainment
Cons: Space between
Pros: Crew was great especially Fawn. Best flight attendant I’ve had.
Pros: On flight entertainment was very good. Flight was smooth and ran ahead of schedule.
Cons: They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault.
Cons: Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog
Cons: Bigger personal space
Pros: Excelent flight excelent service..
Cons: The entrance in the gate to the plane always disorganized
Pros: Nice crew
Cons: Late flight due to ground hold EWR. Two screaming kids immediately behind me.
Pros: My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta.
Cons: WiFi never connects food
Pros: The staff are great very nice pleasant
Cons: Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice
Pros: Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable.
Cons: Very old plane, 767-300. The bathrooms needed a better and more thorough renovation.
Cons: Need vegetarian meal in first class
Pros: Service was great, crew was responsive, snacks were good per usual.
Cons: The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase.
Pros: Everything. Very nice accommodating ok
Pros: Crew and boarding were great, which I expect from a premium carrier like delta.
Cons: Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport.
Cons: Flight delay 5+ hours poor Service
Pros: drink carts came around twice
Cons: Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity.
Cons: The bulkhead sears had no electrical outlet
Pros: The staff was efficient and kind
Cons: The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane
Cons: No LCD screen for entertainment.
Pros: Personnel was friendly and accommodating
Cons: Delayed half hour and no leg room
Pros: Power outlets, snacks, beverages.
Cons: Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires.
Pros: Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time.
Pros: Convince of the online apps and the TSA precheck
Cons: The aircraft was noisy, and the seats were very uncomfortable and extremely close together..
Pros: Nice regional jet!
Cons: It was a regional jet...
Pros: Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices.
Cons: Liked everything.
Pros: No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento.
Cons: El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad.
Pros: Boarding was efficient
Cons: My luggage didn't arrive with me
Pros: Polite and efficient
Pros: The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters
Cons: The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight.
Cons: I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline.
Pros: I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle.
Cons: Headphones suck
Pros: Like the smaller plane: less craziness!
Cons: Would've been better without the delay, but the aircraft was late getting to Atlanta.
Cons: I loked everything in my trip
Pros: Gate agent was great
Cons: They didn’t have a pilot assigned to our flight. Had to wait 3 hours for a pilot to arrive. 😞. Thank goodness I wasn’t in a hurry to get to my destination.
Pros: Everything was great. Fast flight
Pros: Hard product in first was good for domestic first
Cons: Crew wasn’t terribly friendly. Nothing to drink until 30+ minutes into flight. Allowed crash pax to use first class lav. I pay more so I don’t have to share with so many ppl. Lav was gross 1.5 hrs I to flight.
Cons: I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse
Cons: We should have boarded later if weather was not ok
Pros: Organized boarding
Cons: Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment
Pros: Very nice crew.
Pros: Super smooth flight, good seats
Cons: On time take off would be nice
Pros: Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions.
Cons: Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something.
Pros: Crew was very sweet!
Cons: Plane was much warmer than any flight I’ve been on - lots of people visibly sweating (don’t know if any others complained besides me). Seat was pretty uncomfortable (17D)
Pros: Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front.
Cons: The food! Bring back real food please
Cons: Free WiFi
Cons: Free WiFi
Pros: Clean plane, courteous personnel, everything on time
Cons: Getting the food back would be nice.
Cons: The airline needs to board and deboard by group number.
Pros: Fast transportation
Cons: It could be better if the pandemic was over, I think everything could be better.
Pros: Special assistance readily available
Cons: The weather
Pros: Smooth flight
Cons: If there were no delays
Cons: Delayed flight. Seat didn't recline.
Pros: A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram.
Cons: Nothing really it was a great value for the price.
Pros: The crew was friendly, the seats were comfortable, no complaints about the flight.
Cons: We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate.
Pros: The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too.
Cons: More communication with the passengers would have been a bit better !!
Pros: The crew were nice people.
Cons: There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!
Cons: Landing, temperature, passengers
Pros: I arrived safely at my destination
Cons: Flight was turbulent, plane was messy, crew had a hard time noticing when passengers needed anything.
Cons: Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful.
Pros: It left on time and arrived on time
Cons: Service, comfort and food as I would rate these below 0 if there was that option.
Cons: plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this.
Pros: Knowing what carousel luggage was at - I suppose.
Cons: Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future
Cons: They lost my luggage. They did not allow me to take her whit me in the plane because i did not fit a suitcase that always travel on top because is small suitcase terrible I will never travel again with amercan airlines
Cons: Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!
Pros: Same size and capacity flight, my instrument was not an issue.
Cons: For the love of god American Airlines you can’t have one person threaten to arrest you for trying to carry a guitar onboard and then someone else on a flight two hours later personally assist you in packing the same guitar into an overhead.
Cons: Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc.
Pros: The available movies and games in personal screen
Cons: Seat selection
Cons: When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service.
Pros: The mobile updates were helpful and timely.
Cons: The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American.
Pros: i like the wifi internet that AA provided. Great movies
Cons: The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her.
Cons: I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag.
Cons: Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?
Cons: Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled.
Cons: Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again
Pros: Very efficient boarding, comfortable coach seats, good crew
Cons: No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but on the outbound flight, the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me.
Pros: The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful.
Cons: The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious.
Pros: Very professional and friendly.
Cons: The pilots did not show up for my flight after my other connecting flight was delayed and a previous fkight had been cancelled.
Pros: Awesome plane, clean
Cons: Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group.
Cons: The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment.
Pros: The service of the air hostess.
Cons: Definitely more space is better.
Pros: I liked the crew
Cons: Almost everything
Pros: Nice big plane, good movies, good overhead storage
Cons: Better food
Pros: Amazing crew and good seats.
Cons: In my experience everything was great.
Pros: The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport.
Cons: The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport.
Pros: United flew from Puerto Rico to Newark - did not attempt to schedule through airports affected by the hurricane in the southern US
Cons: United flights out of San Juan were expensive for those of us who were stuck by hurricane Irma and delayed. I paid almost double what my original carrier charged, but at least we got out 4 days earlier. I see that the carriers have dropped/frozen rates for customers stranded by hurricane Maria, but United was listed at least $100-$200 per ticket above other carriers
Pros: Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece.
Cons: No warning for cancelation. No explanation of what is happening and no effort to make it better.
Pros: A list we were given a nother. Day to travel
Cons: My flight to Neward has not happened. It was supposed to be at 1:15 am. It has been posponed to 3:00 pm, plus, my conection flight to IAD, is not available until 2 days after. I had something very important to do today, which did not happed because of this problem.
Pros: The plane was clean and comfortable. Crew bilingual wich now a days is a must. Nice people, organized and relax.
Cons: The plane was late for boarding so the flight was delayed. When finally boarding the crew were rushing us to seat... No good.
Pros: Great flight
Cons: Everything regarding food $ wasn't aware of it
Pros: Nothing whatsoever
Cons: The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag.
Cons: I selected the original flight for it's times, which would work best for my grandmother who was traveling solo and needed wheel chair access. Then I receive an email there will be a 7 hour delay and there were no other flights available for my original time slot. United this is the second time you have "delayed" or changed my seat after calling and selecting it and inconvenienced me. I will look for other providers from now on!
Cons: Horible!!! Tanto tiempo viajando por United Airlines y nunca me habían cancelado el vuelo una hora antes como me sucedió el dia de hoy.
Cons: 2 hours delay
Pros: Everything was perfect....
Pros: The atención!! Was really good
Cons: To late
Pros: Nothing it was late as hell
Pros: Ease of check in
Cons: Delayed flight by hour and half. No digital entertainment available in the whole flight.
Pros: Have no trouble boarding and the crew were excellent.
Cons: Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good.
Pros: Speed when they change us from gate
Pros: Nothing at all
Cons: Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again
Pros: On-time boarding.
Cons: Entertainment system very inconsistent and most of the time not working. If the airline removes the TV displays expecting customers to use their own devices, they need to ensure the wifi is working. The flight attendants said they could fix the wifi issue. That isn't acceptable, somebody should be able to address this in the plane.
Pros: Crew was great!
Cons: Entertainment system did not work
Pros: It was quick to checkin but considering we were one of the few flights it should have been that way.
Cons: No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit.
Cons: Excelent service from kayak and the airline
Pros: Early arrival
Pros: Even though I change my date of flight everything was good, very good customer service100 percent.
Pros: Blanket and small pillow. Puerto Rico crew sang Christmas song- very nice.
Cons: No food in a 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight.
Pros: Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me.
Pros: The flight got us to where we were going.
Cons: United waited until last minute to give seat assignments. Out party was split up throughout cabin (departing and returning flights). No entertainment on flight. Most unorganized carrier I've flown with.
Pros: Attention from crew.
Pros: Overall, it was easy going
Cons: They didn't even provide nuts!! No snacks at all after the long trip.
Pros: The flight was comfortable, people were courteous, service was as expected.
Cons: I have no complaints so far
Cons: The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on.
Cons: Having to pay for food and WiFi access.
Pros: Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109
Cons: The service was bad. Im never fly again with united air line. Never recommended hider
Pros: The staff was great and I truly enjoyed my flight experience. I have never had a flight that was so relaxing. Thank you United and Staff.
Pros: The crew was excellent and professional.
Cons: The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean.
Pros: Great, smooth flight.... arrived earlier than scheduled and left exactly on time!
Pros: Can't tell something out of the ordinary. Friendly crew.
Cons: Uncomfortable all the way, remind me planes from the 90`s
Pros: The boarding process was excellent and the crew was very carismatic, nice.
Cons: How the pilot end the flight. The lights were on and I could not sleep at all.
Pros: Better costumer service !
Cons: Luggage took over 45min
Cons: Get rid of middle seat seating please. don’t mind paying for the fares slightly more. thank you!
Cons: Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all
Cons: Crew didn’t wear masks correctly to prevent COVID, seats didn’t recline on red eye, seats were hard
Cons: Your workers stole from me I spend money with the airline just too have you guys take from my hard working things
Pros: Nothing. Not clean at all.
Cons: Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool
Pros: The softest landing on our whole trip!
Pros: Seats are not that small . It’s comfortable
Cons: No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto
Cons: Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3
Pros: The crew was polite and knowledgeable
Cons: The seats were very uncomfortable overnight flight could not sleep
Pros: Crew was fine, there need to be a great improvement on the seats
Cons: Make seats recline
Cons: No TV no music not entertaining
Pros: Quick and easy
Cons: I’m a small person.... and i barely had room sitting inside the aircraft
Cons: Always postponing the damn flight
Pros: There was enough leg space and the flight was on time.
Cons: There was no entertainment or food but that was expected. Otherwise a really great flight.
Pros: Seats are just not made for trips longer than 2hrs
Pros: Good price
Cons: Worst trip ever
Cons: The flight was delayed due to weather, which is fine, the delay was 45 minutes, not a big deal....Here's the but...when it came to boarding time, they announced that it was not going to be boarding by zones and that everyone should just get on the plane. On top of what appeared to be a mass exodus, or perhaps something you'd see in a third world country, those people who paid more $$ to have carry on bags, in zone 1 and be able to board first were most certainly not feeling the value. The gate experience was not well organized or orchestrated. After getting off the plane, our daughter realized once in baggage claim that she left her backpack on the plane. Not being experienced in this area, we asked for help. A police officer told my wife to go to Frontier office, where there was no one in the office, someone else said have them paged. There was no white courtesy phone in the area that was operating, so she went to Southwest and asked if they could page someone to come to the Frontier office and they said no, walked to next terminal to find a working courtesy phone, paged someone to Frontier and within 5 minutes ,10 people showed up. Asked if someone could help. They radioed to the gate that a passenger left their bag. What the rep should have said was that they called the gate, hopefully someone locates and if they do, they will bring it here and we will check on it in a few minutes. The person didn't say a word, 5 minutes later my wife asked what happens now. After a nice sigh and eye roll, the Frontier rep says if they found, they bring it. My wife asked would it be possible to see if they found it instead of just waiting around here for bodies to appear. The bag was eventually found and returned but the experience was just now a good one to say the least.
Cons: The seats are the most uncomfortable seats of any airline I have flown on .. The fact that they charge you $45 for a carry on! I mean, what is the point? A checked baggage fee can be explained by the handling, but a carry on??
Pros: The crew was friendly.
Cons: The flight was delayed, which on its face is understandable, except that it seems to be a pattern with Frontier. Whether I'm flying them myself, or picking up someone who's flying them, the last several Frontier flights I've experienced have been delayed, often repeatedly. And then there's the luggage fees . . . I booked this most recent ticket well in advance, and wasn't sure what my luggage needs would be. When I went online to add bags, I learned that adding them post booking, but pre-airport still incurred a significant cost increase - from $25 (at booking) to $38 (a week before check in). To carry one bag and check another, I had to pay nearly $80, which was more than the cost of my actual plane ticket! I'm sorry, Frontier, but I think our relationship is coming to an end . . .
Pros: The crew was great. I had two amazing landings.
Cons: There are too many additional fees. It's bad enough that I had to pay for a carry on bag....but to actually have to pay for a seat!!??? I thought my fare paid for a seat? I know I would still get a seat if I didn't pay, but I would have no idea where that seat would be until boarding. I'd rather the price of the ticket be raised by $60 and I get a free carry on and choose my seat. I paid $70 For bags and $56 for seating. And what's worse, the seats were TERRIBLE. They used to be a go to, now I will run from Frontier if I can help it.
Pros: Red eyes are always tough but crew was efficient. Flight left on time and cabin was kept dark and quiet throughout flight. Contrary to some other posts, seats do recline but the button is below the seat and not on the arm rest as most people are used to.
Cons: On our flight to the destination, crowd on the plane was a bit rowdy and loud.
Cons: To long time for wait the bag
Cons: Horrible delay , uncourteous attendants , not even drinking water is free More or less every airline of America is like this except Southwest .
Pros: Good boarding
Cons: No entretaiment no coffee no water
Cons: Out flight was cancelled after you delayed it for 3 hours. At 2:00AM we finally figured out what was going on. We were stranded in the Philadelphia airport.There was very poor, if any communication. At that late hour, all hotels were booked. We were forced to stay in the airport, with no place to rest. Some passengers got pillows and blankets provided by Frontier which we repeatedly asked for, but were never provided. It was undoubtedly one of the worst experiences of our lives! We are still waiting for our full refund! 3 of us had booked round trip to Orlando, paid for special seating, paid for carry-on bags We expect a rapid response before this goes on social media
Pros: The seat were nice, the flight was on time and the staff were kind.
Cons: Frontier is now a leader in PRICE FRAUD & Extortion! They believe in Dishonest pricing & Deliberately deceiving their customers. They slapped me with an $80 fee to board my flight! Extortion!! So my $170 airfare suddenly increased in price by 47% !! This is a total scam. Worse than a bait & switch scam (which is illegal). Even the smallest tote bag with a toothbrush & overnight clothes will incur extra big fees for carry-on "luggage"... Where is the FCC & the consumer protection bureau on this?...Fees for basic carry-on items needs to be made ILLEGAL!! I'll never fly again with such a dishonest airline. Sign me up for SouthWest every time...I don't care what the price difference is, I refuse to give my money to mobsters.You blew it Frontier! Never Again.
Cons: After being delayed on the first leg of my trip, we arrived in Denver being told to go to a particular gate. Once there we were told it was moved to another gate. This happened a total of 4 times! Again the flight was delayed. The pilot/co pilot made a negative comment on the PA about the airline after apologizing for the confusion. I was not given the opportunity to choose my seat. When I checked in, I asked to change from the middle seat I was assigned to, to a aisle seat to accommodate my long legs and severe knee arthritis. The attendant at the desk looked at my boarding pass and exclaimed "well, your flying ECONOMY so I guess you'll just have to deal with it". Drinks that are complimentary on Alaska (soft drinks, juice , water etc.) were charged for. The attendants completely skipped my row and we were not offered anything. The attendant did provide me a diet cola at no cost when I brought it to her attention. All in all a miserable trip home, in such contrast to our flight there on Alaska Airlines at the same cost.
Pros: The crew were polite and we arrived an hour ahead of schedule.
Cons: It was the most uncomfortable trip I've had on an airplane. I paid $40 for my carry on and was asked to pay extra to choose my seat. I was traveling alone so I opted not to chose a seat but had I had my children and husband with me, I would have been quite annoyed to pay for such uncomfortable accommodations. The fact that the seats don't recline is absurd. The fares look affordable when you are booking but Frontier nickel and dimes you every step of the way once you get your ticket. I'll be taking my business elsewhere when I purchase my next ticket.
Cons: There was a lag time from when we boarded and when we departed and there was no reason given for the delay. Unfortunately we also experienced a lot of turbulence during the flight (no one's fault) but our almost two year old ended up getting sick and neither seat back pocket had any bags. Luckily the lady next to my husband had brought her own and gave them to us. We were in the back of the plane and asked for a trash bag and or napkins and they ignored us at first. My husband and I tried to stay positive and laughed pretty much the whole time because these things happen. The crew didn't help us until decent (about 20 minutes later) and seemed upset that some got on the floor as they were complaining that they would need to use a special cleaning agent. Our son was such a trooper and wasn't fussy or crying. His stomach just couldn't handle the turbulence. The only positive about our flight we're the wonderful passengers sitting around us!
Pros: Nothing at all.
Cons: The outbound flight was delayed only three hours. The return flight was delayed three hours, after which we boarded and waited. After another hour we taxied to the runway and returned. I am grateful we did not take off with a defunct left-engine. We taxied back to the airport and de-planed--but only after being instructed not to talk to the other passengers. (Really.) The flight was not cancelled, even when the plane was towed to the hangar. Finally, after six hours, Frontier offered a refund--as they had no interest in placing us on another airline that was going to the same destination. I rented a car and drove from Charlotte to Philadelphia to retrieve my own car from the airport so I could arrive home 15 hours after my scheduled arrival. Frontier couldn't care less. NEVER again.
Pros: Once on the plane, the flight was fine. No problems.
Cons: Not the airlines fault, but a bird strike made them switch out our plane for another. Good idea, but the announcements kept saying we were 15-20 minutes away from boarding, but the same 15-20 minutes about three times in a row. We left about an hour late. I would prefer it if you were just straight with us the first time. "Ladies and Gentleman, it will be about an hour. Our new boarding time is XX. Be back here by then and we won't leave without you." Also, the desk crew should have asked the passengers to have a seat instead of standing and blocking the area. People were trying to get by and it was difficult. Also, on a completely different topic, healthier snack choices would be appreciated.
Cons: The crew was very clumsy and on multiple occasions either elbowed me in the head as the walked passed, hit my knee with the concessions cart,etc. all with Minimal apology. I enjoy flying frontier because of the cheapness, but I this flight made me see what I was paying for. Might just have to bite the bullet and pay the extra few dollars for better service in flight. There was also a maintenance issue that delayed the flight about 15 to 20 minutes and we got little explanation as to what was happening. Lastly, i think it is absolutely ridiculous that you have to pay upwards of $45 to carry on a bag. I had to have an extra $80 added onto my trip due to this, so inconvenient and just makes me want to switch airlines completely and skip all of this hastle. Cheap doesn't always pay off.
Pros: Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money.
Cons: Very cheap flight. Ticket of price of $197 Denver to Philly round trip. However, once you factored in the luggage charges, the flight came to around $314. We were delayed two hours leaving Denver, and then when we got to Philly it took an hour and a half for them to get our bags to the carousel... unfortunately that wasn't the end of it. They somehow managed to put our flights luggage in the wrong baggage claim areas, so collecting our bags was a nightmare. The worst part was after I saw how much they charged me for a checked bag and a carry on, it came out to be as much as the American Airline flight that I hadn't booked in order to save money.
Cons: Received email at 3:30pm that 8:15pm flight from New Orleans to Philadelphia was cancelled. Was on the way to the airport already, so didn't see the email until the lady at the desk told me it was cancelled. When I asked why, she said it was "due to weather" because it was snowy up in Philadelphia. Since they were claiming the cancellation was due to weather, they would not help arrange or pay for an alternate flight on another airline, nor cover a hotel during the time stuck there. They told us that the next flight we could take was Friday (it was Monday), which was also the day before Christmas eve. It was not snowy in Philadelphia. The plane we were supposed to be taking was arriving from Philadelphia on time. After 2hrs of being on hold and arguing with Frontier customer services, they finally admitted to my travel partner that the reason for the cancellation was actually because it would put the flight crew that they had over the legal limit of fly time without breaking/sleeping. So they lied to me completely about the reason to begin with, offered no help whatsoever to resolve the problem in a reasonable manner, and eventually admitted the real cause of the cancellation but still refused to pay for another flight. Luckily, one of my other travel companions was headed to Philadelphia via American Airlines at the same time, and had miles they were willing to let us use. Otherwise, it would have cost $2000 for the two of us to get home - or whatever it would cost to stay in a hotel for 4 nights while missing work. Never choosing them again.
Cons: Seats don't recline- $45 charge for a carryon bag? Staff seems burned out- just going thru motions. Like it's their last job or no other airline would hire them- their doing us ( the customer ) a favor because they went to work that day- the captain seemed fine. Only came on when had to. There were no air sickness bags- the turbulence was very bad. The woman next to me barely made it to the bathroom in time- because on the the lavatories was not in use for a maintenance issue. Overall very poor experience
Pros: The animal on the plane was cute. Otherwise, nothing.
Cons: The plane was late to board which they blamed on cleaning. When we finally got to our seats (both flights) they were filthy. My first seat actually had a chunk of hair and a napkin on it. My second crumbs all over the seat and floor. The seats were horribly uncomfortable and did not recline. They claim they have low fares but there were hidden costs (charges for picking seats AND carry-on bags) that we didn't learn about until we arrived at the airport and had to use money we saved to spend on vacation for the flight instead. I would have rather paid weeks ahead so I didn't have to use our fun money.
Pros: The flight was pleasant the crew was friendly. the flight departed and landed on time.
Cons: When I needed assistance it took the attendant at least 15 minutes to recognize my call. Another passenger had to assist. The attendant wasnt serving at the time just chatting with other passengers. i was surprised by the added fees and the seating was tight. the staff at the New Orleans terminal was borderline rude when checking bags. My friends bag was about an inch longer than the required size because of the handle and was forced to pay as a carry on. The staff in Philadelphia was more pleasant and helpful when explaining the added cost.
Pros: Frontier has the best crew members
Cons: The flight was changed from arriving on Sunday evening to a red-eye that arrived at 6 am monday morning. My husband and I would not have booked this flight if this had been the original timing. Also, the "first class" is a joke. We paid extra because of previously mentioned schedule changes hoping to get some sleep. (We both had to be at work Monday) The seats were not bigger, any more comfortable, and do not seem to have any additional leg room. The flight itself went smoothly. However, I will try to avoid taking Frontier airlines because of the delays, outrageous schedule rearrangements, and lack of comfortability.
Cons: There is no warning from Frontier that customers will be charged for both checked and carry-on bags. Along with being charged extra depending on what seat the customer chooses (up to $30 additional charge). It's a good thing I went online 24 hours before my flight or I would have been very upset to get to the gate and have had to pay $60 for my bag. There seems to be an up charge for everything after the ticket is paid for, including food and drink. The seats in the airplane felt like glorified plastic lawn chairs.
Pros: not much
Cons: poor customer service overall. On return trip, required to pay a "carry on bag fee" of $45 which is nearly double what most airlines charge to check a bag. was a total surprise charge, as we were not charged on the trip out. Return trip - sat on runway for 40 minutes before take off. Made up some time in the air. Upon arrival, sat again for > 30 min before a gate opened. dreadful. Didn't offer beverages without a charge - had to ask if you wanted water (not offered). Purchase snack menu items - very poor selection.
Cons: The woman at the check in counter was rude, and by the end she had me in tears my bag was fine on the fight in but she insisted on charging me 60 dollars on the way home I had no money or credit cards on me so I had to beg a stranger for money, and when I gave her the 60 dollars she said with a grin on her face we don't accept cash at that point I broke down not knowing what to do she announced one minute to board and finally they let me on I was a mess by then! Never again will I fly Frontier!!!!!!!!!!! Robin M. Cahill 215-669-1108
Airlines flying from Caribbean to New Jersey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Caribbean to New Jersey
Masks required on board, masks provided on flights from Caribbean to New Jersey
Social distancing seating
Middle seats unavailable to book on flights from Caribbean to New Jersey
Testing for antibodies, testing for symptoms for flights from Caribbean to New Jersey
Waiving of change fees. Search flexible flights from Caribbean to New Jersey