I liked the entertainment. But the snacks could have been better. Definitely need More choices to choose from.
Delta baggage agents in SJU were 20 minutes late to their post - 5:20am causing departing passengers to overflow - Feb 15, 2022
Always friendly and nice. Airplanes in great shape
No wifi and tv didnt work so couldnt watch movies
Almost 6 hours delayed due to a broken plane. 2 hours inside the plane waiting without food or beverages. Lost my first night in NYC.
Pros: "I had a safe flight and enjoyed the movies available to me."
Cons: "Better care of luggage and better customer service"
Pros: "Everything was great. Seats, service, flight, crew."
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Fast service and precise timing"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Clean plane. On time"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Cons: "Bigger personal space"
Cons: "No room to move very cramped"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Cons: "Left 30 minutes late from SLC."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Cons: "The monitors kept on freezing"
Cons: "Flight delay 5+ hours poor Service"
Cons: "The bulkhead sears had no electrical outlet"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "Wasn’t a crowded flight so had room to spread iut"
Cons: "The food choices"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Pros: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Cons: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Cons: "I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met"
Cons: "Club World is a super dated product. The tech is old and you are uncomfortably close to your neighbors. Also even when you buy a business class ticket British Airways makes you pay to reserve a seat in advance if you don’t have status with them. That feels over the top for a premium customer."
Pros: "On time arrival"
Cons: "When the refreshment cart passed down the aisle, the attendants neither articulated clearly what was available, nor did they even slow down as they hurried down the aisle to allow passengers to request items."
Pros: "I like that we were on time for departure"
Cons: "The speed boarding it was confusing,no one was there in the que until they called you to board then People starting to come up from the que that was already there. Speedy boarding should be exactly that."
Pros: "We made very good time. Crew members were courteous and helpful. Check in was very easy. ."
Cons: "Uncomfortable and tight seating on the 787. No room to walk around on 7 + hour trip."
Pros: "Flight attendants were very efficient and kind. They tried to Provide every need. They dressed very professionally and for always accommodating. Possibly best airline crew ever."
Cons: "Provide every need. They dressed very professionally and were always accommodating. Possibly best airline crew ever."
Pros: "Seats are good sized. Food and service was good."
Cons: "Too many flight delays."
Pros: "I loved the seats that I got for the flight."
Cons: "The food was average."
Pros: "Professional crew, comfortable seats with adequate legroom"
Cons: "No beverage without paying, extra bag fee, no jetway at Heathrow (bus to plane)"
Pros: "Boarding was quick and well organized. The plane was clean and prepared -cabin crew was very friendly.We did miss our connection and I liked that British airways got us on the next available flight and had that information as we exited our flights."
Pros: "very pleasant attendants. good amount of snacks and drinks. good entertainment options"
Cons: "a bit crammed"
Cons: "Was so late that I was rebooked from JFK to LGA. By the time I got to LGA they wouldn’t allow me on that flight because I was too late to check a bag. Then another 4 hr delay to the next flight."
Pros: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Cons: "Just the flight is a bit old."
Pros: "Friendly crew...that’s it."
Cons: "Ordering my ticket was a pain, I couldn’t check in online, I was stuck in the middle section in the back for all my flights, they overbooked and we were delayed twice as a result, the entertainment was poor, the food was mediocre, and the seats were not comfortable. There are much better options to fly."
Pros: "I liked the service"
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Pros: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Cons: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."
Pros: "I was amazed by the flavour and quality of the food. As well, having complimentary drinks available anddd to the experience that made it special. I felt that I was treated as a valued client rather than just a person to fill the seat. That you to British Airways for making my travels a high quality experience."
Pros: "seat was comfort, the flight was on time."
Cons: "no free water? it is really a big surprise, how could be, it is not cheap airline."
Pros: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Cons: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Pros: "The crew was great & the food was great too. Service was excellent, very friendly. Managed to get a window seat. It was perfect, a little cozy nook of my own. The 787 had only 7 seats in a row, the configuration was better, more comfortable."
Cons: "Nothing to dislike, all good."
Cons: "The was delayed. Seat are not too comfortable for long trips"
Cons: "Seat is not so confortable crew member is not enough always forget to skip my raw and there is no more food I want ! Airplane is too big all full too many people and the gate is too far to walk to"
Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"
Pros: "Leg room, food and entertainment"
Pros: "The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be."
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Pros: "boarding was good,flights were on time."
Cons: "if flight is packed, they need extra staff? were impatient on services,may not their fault? airline may figure out?"
Cons: "I loved everything except the in flight entertainment which was very limited and boring. Please upgrade it to the high standard and good quality of everything else. I spent the whole flight reading!"
Cons: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Pros: "Some of the cabin crew were friendly."
Cons: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Pros: "On time, good entertainment"
Pros: "We were lucky we boarded early because i had reserved the seats in Premium economy and had a baby with us. That's the only good part about the journey"
Cons: "Horrible food No USB or charging ports in aircraft. The plane felt like decade old. Crappy seats with shitty monitors, reclining mechanisms Crew kept disturbing us for food when we were sleeping and kept serving us the meal we didn't order. When u hit the call button no answer! Ba missed our bags stroller and car seat. Thanks but no thanks BA. No one at athe counter to answer"
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Pros: "There was something to like?"
Cons: "This was a four hour international flight from London to Istanbul. There was no in-flight entertainment system of any kind, not even audio, and there was no free food or drinks. Not even a bag of peanuts or a soda. Everything had to be paid for. And if you did wanted to purchase something, it took forever since passengers had to whip out a credit card. Cash not allowed. I have never been on an international flight that made you pay for food and drinks. When I inquired why, the reason given was that this was a "short-haul international flight". Oh, I see. British Airways is now a discount airline."
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"
Pros: "Pleasant staff, quiet A380 plane"
Cons: "These seats are so close together you could not even adopt the brace position if they told you to. The seat in front of me was less than one foot away from my face. Not an exaggeration. I measured."
Pros: "The crew above all were cordial, warm and approachable. Not only to the passengers, but to one another. They all seemed to get along really well with one another and that set the tone for a long but comfortable flight. It's probably one of the most memorable of all my flights b/c the experiences."
Cons: "Better in flight food choices. Maybe I should've purchased a meal. Will definitely order a meal the next time I fly on BA. And maybe a different seat type so that it's more comfortable."
Pros: "I missed my connection to Los Angeles which had major consequences for me in terms of work related issues and pick up complications."
Pros: "The crew was outstanding and really tried to make the fight bearsble"
Cons: "Not too much. The food wasn't bad either!! I really like flying Birtish Air"
Cons: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."
Pros: "The food was excellent and the flight staff was very accommodating."
Cons: "No wireless internet or USB/Power plugs to charge my devices on the plane."
There should be SOMETHING complimentary on these flights!! You pay for EVERYTHING except water! I hate traveling Frontier and Spirit. They say you get what you pay for and that's so true with these airlines. Lesson learned!
Super uncomfortable seats that did not recline. The worst was we lost a whole day of our vacation bc Frontier changed our flights a couple months before our trip. Scam. We were supposed to be in San Juan by noon one day but did not arrive until morning the next day! And we could not change our VRBO so we paid for a $500 night that we did not use in Old San Juan. First time trying Frontier. Do not think we will again.
No organization in San Juan and then when I get to Orlando wrong gate to get your luggage and to long.
I liked nothing! The way they run things!
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "The softest landing on our whole trip!"
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Pros: "Seats are not that small . It’s comfortable"
Pros: "Crew it was really nice"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Some free snack and soda or water"
Cons: "No dieron gratis nada de café ni agua .y las azafatas estaban burlándose de los pasajeros es una falta de respeto"
Cons: "Tickets were purchased together but yet one ticket was zone 1 and the other two were zone 3"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Cons: "Make seats recline"
Pros: "The crew was very very polite and helpful,, flight was punctual, boarding on time, everything was great."
Cons: "No TV no music not entertaining"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Pros: "Price, on time and cleaness."
Cons: "No entertainment (magazines, movie, tv) and seats a little uncomfortable."
Pros: "Quick and easy"
Cons: "I’m a small person.... and i barely had room sitting inside the aircraft"
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Cons: "Always postponing the damn flight"
Pros: "There was enough leg space and the flight was on time."
Cons: "There was no entertainment or food but that was expected. Otherwise a really great flight."
Pros: "Seats are just not made for trips longer than 2hrs"
Cons: "Flight from sju to mco was delay 3 times. Lost my mco to pvd flight. And then i was send from mco to raleigh and another delay. Then raleigh to pvd with one more delay and loss bags. All frontier gave me was $50voucher when i lost hundreds in hotel and car and taxi and my time. The depart time for the sju flight was 3am i have to be in the airport 2hrs before so this was a allmost 24hrs flight for me because i reach my destination at 4pm. I expect comunication from you."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Left on time, orderly boarding, arrived ahead of time."
Cons: "No meal service."
Pros: "The atendance and organisation"
Cons: "The seats. They shoul recline and not be steady in one position"
Pros: "Quick Price Nice attendants"
Cons: "Seats don’t lean back. But not bad."
Pros: "I really liked how amazingly friendly all the crew were. They all had a real smile and tried to help every costumer Kindly. Never saw this from ANY airline. They are EXCELLENT!"
Cons: "Many crying babies, most but that's nothing you could do LOL!"
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Check in online was easy and gate boarding a breeze, and even got a seat upgrade... THANK YOU!!!"
Cons: "Having to wait to drop off bags in terminal counter rather than curb drop off for those that have the online check in"
Pros: "Best treatment of military personal."
Cons: "Boarding was a bit chaotic."
Pros: "Good price"
Cons: "Worst trip ever"
Pros: "The crew handled themselves well under difficult circumstances."
Cons: "The seats are ridiculously small."
Cons: "It was really unclear how much they will nickle and dime you at the airport. Paid almost the price of the ticket to bring my carry on"
Pros: "Smooth boarding"
Cons: "At least water should be free not everyone has a credit card"
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "Seats are not comfortable"
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Pros: "On time and everything ran smoothly"
Cons: "The worst experience ever. Will never fly this terrible airline again. The worst customer service on the phone and at the airport. This ticket was booked for me for a quick trip and I needed up rebooking my return on another airline the same day because Spirit is that terrible."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "First time I have flown Spirit - 1st left was cancelled, then on the 2nd we were charged $130 to bring two small bags on the plan. Plenty of overhead space, just deceptive pricing."
Cons: "Although the flight is cheap it adds up with all the extra fees. This airline is a al cart service."
Cons: "Flight attendants"
Cons: "Seat comfort was poor but everything else was very good, flight crew, boarding crew were very helpful and pleasant."
Cons: "I've read bad reviews about Spirit airlines, but I was on a budget and decided to take my chances. It was a very small plane, which meant tight quarters during a 4.5 hour flight. I have a disability and deal with chronic pain and usually need to carefully plan out long flights so I arrive with minimal pain, but the seats were very small and moving about the back cabin was impossible. When I asked for a wheelchair I wasn't granted my request right away because I was told I didn't register online. I've always requested a wheelchair when I check in with major airlines when I arrive and have never been given a problem. Also, I didn't realize checking baggage would cost so much! No wifi available a very turbulent flight and they even charge for water. It wasn't the most horrible experience, but if we pay for a cheap ticket, expect substandard service. This will definitely will be my last time with Spirit Airlines."
Pros: "Seats are okay."
Cons: "Cancelled flight. Very rude staff. Lost luggage. What's not to hate?"
Pros: "Cheap stuff"
Cons: "Hidden fees. Bag fee was for overweight bag limit at 40 pounds instead of 50"
Pros: "I like the price of the tickets...they kept me posted for my flight."
Cons: "It was very dirty, no leg room, again is because of the prices, and everything is extra!"
Pros: "We took off 498 minutes late but arrived only fifteen minutes behind schedule. The entire crew did a fine job."
Cons: "my flight changed so many times. ispirit say its only 45 min before departing that your able to check in and did just that and i was minutes from missing my flight."
Pros: "Spirits online website is totally transparent about their extra fees and ways to save on baggage. I wish that info would've been available on kayak but I did find it easily on the spirits website"
Cons: "I wanted to start off by apologizing for my behavior. I definitely became really frustrated with the situation and definitely took it out on the agent. He was totally just doing his job and I way overreacted Essentially, all I think could be used to improve with this flight was a little more information about boarding as well as emails to web check in. I forgot to do so for this flight and an invitation to online checkin as well as more information about the boarding process (i.e.: the gates in this airport are further from the terminals than typical airports) would be gratefullly allreciately."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Pros: "Quick customer service, decent crew."
Cons: "No food or drink or entertainment."
Pros: "Nothing tangible about the flight. Though the attendants were nice and didn't have a problem with people overall."
Cons: "Nearly everything....and I'm not the only one. The whole flight iscompletely upset with the whole experience. #1 Checked bags are overpriced and way too many bits and ifs #2 The seats are old and not too comfortable...padding is poor #3 ZERO!!! Entertainment #4 Poor service from management (our flight has been delayed over close to 4 hours now and #1BARELY ANY COMMUNICATION #2 MISCOMMUNICATION #3 NOT ONCE A SERVICE has been offered to ease the inconvenience (everyone's hungry, upset waiting etc) I dare for anyone to suggest that this is the cost of flying an Economy flight. I have flown JetBlue and Delta and those 2 guys are OUTSTANDING. (Bags included/Descent snacks/Starbucks coffee/Entertainement 10/10 with free movies on demand!) I Will NEVER Board SPIRIT AIRLINES AGAIN until they give an entire update to their Airline and Airplane service and craft."
Pros: "All was good for the price, seats are not comfortable, the space is very restricted."
Cons: "All was good for the price, seats are not comfortable, the space is very restricted."
Cons: "No free carry in"
Pros: "The staff in the plane were very rood and was fighting disgusted with every thing"
Cons: "The service and thinking how much we pay was vety poor not even water"
Cons: "my flight was cancel with no reason. not given any other option until 2 days later. no incentive for canceling. still haven't gotten my refund and it took 40 mins to speak to someone days later."
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Pros: "Easy pre-board for persons with disabilities, comfortable modern Airbus 319, low base fare."
Cons: "Ridiculous carry-on bag arrangement, I won't fly them again until this is changed."
Cons: "I wasn't able to make this flight. It was 4 months in advance and they still would not give me a refund and the options for receiving a credit to fly later were very restricted. I basically lost all of my money and even though l purchased the insurance they said l didn't qualify for a refund. I am very dissatisfied with the purchase of this flight"
Cons: "Cost more for carry-ons and assigned seating."
Cons: "4 hour delay when we are already on the plane on time and make us get off to get on a different plane"
Pros: "affordable flight tickets"
Cons: "excessive cost of checked bags charging at all for carry-on bags charging for water on the plane not making it known that drinks were not free on the plane so I could buy an overcharged for water in the airport rude, uninterested flight attendants driving around the tarmac for 30 mins+ before takeoff with no communication making us late for connecting transportation home after midnight"
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Pros: "Going to Oakland and back to Chicago both flights delayed by two hours and one hour"
Cons: "hidden fees, complete lack of customer service, inability to speak to someone who wasn't reading off a manual. Charges to carry one a bag is ridiculous!"
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Pros: "Boarding was efficient and planes are pretty clean."
Cons: "I didn't like the fact you have to pay for hand carry. That makes no sense to me and is misleading with your plane fares. The new planes have no seats that recline even though your take off and landing instructions call for having see in full upright position. It is always in that uncomfortable position. And the tray tables are way too small. you can't fit anything on there except a glass. For someone who travels often Spirit Airlines would definitely be my last choice. I definitely wouldn't recommend this airine to anyone."
Pros: "I arrived alive."
Cons: "Flight took off early and I was rescheduled to another flight missing a funeral. Spent 4 hours on layover in Vegas only to find out that flight was delayed for an hour. Spirit airlines charges for EVERYTHING including water and cary on."
Cons: "I dont see that I would ever use Spirit again. You book a ta low fare and incur many costs that build up and nearly double your fair. may as well book on another airline and get what you wanted in the first place for the same price. The staff were unprofessional, disrespectful, tired and unkempt. And the flight was delayed, and we were never given a reason. I needed to change my return flight. I was instructed that i would save money by doing it on line. I would have saved NO money, and was able to easily book a new fare for less money with another airline. #NO-Spirit Airlines"
Pros: "efficient, on time, enough leg room, texts with gate information"
Cons: "no food nor beverages at all, fine for a one hour flight but I wouldn't take it for a longer flight. I had to find a printer to print my boarding passes myself to avoid paying $10 more each flight, not cool, they should have electronic boarding passes."
Pros: "there is nothing to like about this airline. but you go in knowing that and they do a good job of telling you you're not going to like it. so with expectations appropriately set, one feels oddly satisfied that the plane landed safely and in the correct airport. that it was hours late and felt like a cattle car doesn't matter: you're alive! and where you want to be! so celebrate! i was charged $10 for thrusting both arms in the air when we finally did touch down."
Cons: "the filet mignon was slightly overcooked and the waiter removed my plate before the person next to me was finished, which is somewhat gauche. the wine lacked backbone and the acidity sort of bounced around my palate. right before take off, the pilot and co-pilot bumped chests and shouted, 'we got this!' that was somewhat unsettling."
Cons: "I late about five minute the tell me that the flight left the gate indeed to rent a car and pay lot of money driving in a raining day seven hours and I didn't even knew the flight was delays any way but the woman at the desk didn't even look at the computer and let me take that flight . I would like to get my money back !!! If not I will show all tony credit card and disputes my charge . Thanks. Dana bar"
Pros: "The flight was normal, on time, no complaints. But the price was colossal. I did not realize how good it was until I had to change the flight from Sunday to Friday. They charged me $7 less than the whole Kayak price. And that was for a one way ticket! I had no choice but to pay it. Later on I realized I should have contacted Kayak and the change fees would have been more reasonable. Anyway, bottom line, Kayak Price Was SUPEr great!"
Cons: "Spirit airlines charged a lot for change fee, but that was not Kayak's fault."
Pros: "I really liked the flight attendants."
Cons: "I really didn't like the hidden fees. The huge fee for a carry-on completely negates the low price of the airfare."
Pros: "unbundled pricing for baggage -- that's how it always should have been. thanks for taking the lead :) you guys are bearing the confusion of customers who expect bags to be free, but someone has to be first so thank you!"
Cons: "checking in on your website doesn't work! it looks like it should be possible without creating an account, but i'm forced to create an account anyway, which i really don't want to do unless i can sign in with google and never give my email or create a password. so, i just had to wait in line to print my boarding pass. and if you could have a mobile website and support mobile boarding passes, that would be nice someday :)"