Daily cleaning, installation of cabin HEPA filters on flights from Central America to Newark
|August||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$532||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Avianca, United Airlines and Air Canada have all waived their change and cancellation fees on flights from Central America to Newark. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "There is nothing positive to say besides it got me where I needed to go, even though my first flight was cancelled and had to completely redirect to another airport an that took me 2 hours to get to."
Cons: "Everything, the staff was rude especially at the gate. I was forced to check my bag not because of size but because I was in Group 6 boarding and I got on there was plenty of room on the plane. I had even explained I needed to do work and would have to hold everything in my arms."
Pros: "Clean airplane. Friendly crew."
Cons: "Leg room is too small"
Cons: "American Airlines cancelled this flight and then sent one of my two checked luggages to another flight to Newark from Chicago O'Hare and didn't even think to put me and the luggage I left behind on said flight? Either they should have left both and let me deal with it OR send me on a flight."
Pros: "The crew was excellent. Very helpful and pleasant."
Cons: "They seem to have a lot of technical issues. The flight to my destination was cancelled about 8 hours prior to the flight due to maintenance issues with the plane. The computer system at the airport crashed on the return flight and caused a long delay. I won’t fly AA again."
Cons: "Plane was hot and smelly upon boarding; turbulence on landing caused delay with no updates from pilot"
Pros: "Seat ok, crew was good and flight left right on time"
Cons: "Just the entertainment need to have options"
Pros: "Everything on time."
Cons: "The air conditioner on the plane."
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Pros: "Just one of the crew (a young African American female) was pleasant the rest were mediocre."
Cons: "The wait was horrible, the boarding was delayed and the plane was hot and stuffy. Very bad first experience."
Cons: "Flight was delayed 90 minutes"
Pros: "The crew was helpful"
Cons: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Cons: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Cons: "Departure gate staff forced passengers to check bags, when there were multiple empty overhead bins on the plane at takeoff. This makes no sense."
Pros: "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
Cons: "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
Pros: "Got to Nj safe"
Cons: "3hr delay leaving; delays in getting bags at baggage claim"
Pros: "The on-board attendants were personable and efficient."
Cons: "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
Pros: "Seats were very comfortable and there was a good amount of leg room. I was very impressed the flight was not delayed as American is notorious for that."
Cons: "That staff is too strict about what you are holding when boarding the plane."
Cons: "They left the lights on the whole flight"
Cons: "They damage my luggage both of my suitcases broken and the airline doesn't give me an answer and doesn't want to reimburse me the money I paid for the suitcases. Airline good for nothing."
Cons: "Bought a sandwich which was old ..."
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Cons: "The flight had no pilot assigned to the flight yet the attendants still boarded us. Then we waited on the plane for an hour before exiting the plane. The attendants gave us little information on flight alternatives and when the flight was finally allowed to board again, they did not announce it and so had I not been waiting close by, I would have missed my flight. It was extremely disappointing but not shocking with all the scandals that have occurred this year with American Airlines. I do not recommend flying with them."
Pros: "Terrible delay in plane on tarmac. Just nasty"
Pros: "Nice staff, on time"
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Pros: "Priority boardinf"
Cons: "Being forced to pay extra for seating because no other seats available."
Pros: "Purchased extra legroom -- on time boarding"
Pros: "Leave and arrive on time"
Pros: "Helpful staff"
Pros: "we left on time and landed early. staff was friendly and kind."
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Cons: "The usual delays out of O'Hare. This plane was an older plane, but good enough for a medium length flight."
Pros: "Wifi available. Big plus!"
Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"
Cons: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Cons: "Couldn't get off the plane. A problem with the ramp."
Cons: "I was supposed to be in stand by and the screen continue showing I could go to the counter and get a seat and I have to wait till the end so that I was going to be given a middle seat. I said forget about it, to pay 75 dlls for a change of ticket and you make me wait till the end to give me seat u want, forget it, I know this is stand by ticket but I dont like the attitude of the people, they dont help you at all really bad service you should learn from other airlines giving at least if you are delayed an apology and sometimes miles reward, not just food... Thanks for the SERVICE (i dont flight with you no more, even though cheap flights, but cheap things are expensive)"
Pros: "Not much"
Cons: "Was asked to keep moving to another check in line. By the time we got to an open kiosk it was too late and the machine said we could no longer check our bags! Just Awful"
Pros: "Ecerything from the boarding to the seating assignment"
Cons: "Just have to be organize as they do the boarding process"
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Pros: "On time. Quick boarding."
Pros: "I purchased extra leg room -- very spacious"
Cons: "Long weather delay -- over three hours."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "Paid for extra leg room...otherwise everything went very smoothly.."
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Cons: "Aircarft could of had mor a/c"
Pros: "Boarding was quick and leg room was much better on this flight."
Cons: "Being delayed for several hours without an explanation was very disappointing and frustrating. I was waiting at airport for 6hrs! Flight staff was not overly friendly either."
Pros: "Like the free snacks while we waited 2 hours to board."
Cons: "Did not like waiting 2 hours to board."
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Cons: "Made me take off sweater out of my bag cause my bag was 0.5 lbs over weight."
Pros: "Crew was very friendly."
Cons: "No leg room."
Pros: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Cons: "Being woken up to see if I wanted water or food"
Pros: "nicest flight attendants and very friendly, thoughtful service. thanks for a great flight!"
Cons: "Entertainment Did not work properly."
Pros: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Cons: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Pros: "Everything was good."
Pros: "Dreadful flight and landing. No TVs and couldn't order veg meal for connecting long haul flight, check in staff were efficient at least."
Cons: "The landing was erratic and very bumpy"
Cons: "Price was not competitive"
Pros: "The international flights were fine."
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"
Pros: "The connection Austin to Newark, Newark to Amsterdam"
Cons: "plane could be cleaner"
Pros: "Nothing good at all"
Cons: "old plane and configuration in business"
Cons: "This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Cons: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Pros: "It's funny that they try to sell you the entertainment .nobody buys it, nobody."
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "food and crew"
Cons: "NO leg room."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""
Cons: "My tv wasn't working which made it boring for a 6 hour flight and flight delayed"
Pros: "Couldn't have asked for more. Quick flight l. Got in early!"
Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."
Pros: "Smooth flight until very last minute. Landing was rough, very abrupt descent."
Pros: "Flight was short."
Cons: "It was behind schedule. Cut it very close on making my connection to Dublin."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Pros: "Direct flight."
Cons: "Luggage got stuck in plane, 1 1/2 hour wait at carrousel! Newark sucks to get out, took two atemps with 2 GPS and 2 people trying to decifer NJ's crappy road signs!"
Pros: "The boarding process got people on the plane quickly."
Cons: "None of the entertainment units worked in my entire section, about 19 rows all together. I was not able to access the light or call function. These should be separated from the media units and should be functional at all times regardless of technical issues. Food choices were interesting. The barley salad was quite strange. I would take that off the menu, if possible. It was quite inedible. Flavor profile was not good."
Cons: "Seats are a bit cramped"
Pros: "Very satisfied."
Pros: "It was a very comfortable flight with a window seat which I prefer. Service was extremely good from checkin to boarding to the onboard crew who looked after us well the whole flight. I actually thought all the food options were very tasty and portions acceptable. We even got in half an hour earlier which was a bonus."
Cons: "The trip to Dublin two weeks or so before was not as comfortable as I was assigned a seat in the very last row on the aisle which meant that even if I was able to fall asleep, I would have been jostled repeatedly by people using the lavatories in the back of the plane. Also those seats do not fully recline and if they are going to charge more for other seats in the plane, then they should be charging less for those seats which offer less space and on the aisles, unintended bumping by fellow passengers walking through tight aisles."
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "No delays and on time arrivals, courteous staff"
Cons: "No complaints"
Pros: "Crew was wonderful and snacks were average"
Cons: "The seat back was very uncomfortable but this was a short flight with a small plane. Not terrible but below average."
Pros: "The smooth ride"
Cons: "Could not cross my legs Not enough room for food and diabetes kit Flight information would not load"
Pros: "It was a quick flight"
Cons: "Crowded not a lot of room"
Cons: "Flight was late , and many other issues"
Pros: "Everything was on time"
Cons: "Seat are to tyht some international airlines ofer food and entertaning for free on more than 2 hours fly"
Pros: "I've only used United a handful of times between London and New York. They've been okay. The worst flight was on an older plane that felt like it'd been built in 1975, and the entertainment was rubbish. The staff however are always pleasant and accommodating. Their service was just as good on my heavily delayed return flight, and managed to handle the tired, short fused customers with aplomb. Hats off to them."
Cons: "My return flight from EWR to LHR was delayed by 4.5hours. Initially it was a 20minute delay; then we boarded the plane, only to sit still for an hour due to technical difficulties. Then we were delayed by another 30 minutes. Then we were asked to leave the plane as a replacement jet was required. It was meant to take 15 minutes, when it actually took at least 1.5 hours. It was a 6.10pm flight, and we boarded the new plane at 9.30pm. We eventually jetted off at 10.30pm. I'de received 10 text messages stating each each rescheduled/delayed departure time. Sadly, it's the worst flight I've ever had. I ended up 3.5 hours late for work, missed an important business meeting. Shame."
Pros: "We left on time"
Cons: "No leg room what so ever. I was cramped into my seat. The service was terrible"
Pros: "The price."
Cons: "The flights were full. Middle seat was not left empty for covid. Yet you would not provide a snack because of covid.I did not feel valued as a customer."
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Cons: "It was a packed flight. No empty middle seats for social distancing, only half empty rows that you could pay $50 to "upgrade" into. Just having a backpack will cost an extra $40. No complaints of the crew. I've had better experiences with Spirit."
Cons: "There was no social distance on the plane. Every seat around me full. Not good."
Cons: "We waited 7 hours to leave Orlando"
Cons: "Need food"
Pros: "Seat very small and uncomfortable"
Cons: "Los precios son muy populares por lo que la incomodidad de los asientos se te olvida. En general todo es bueno. Aparentaba estar limpio y el servicio fue excelente."
Pros: "Good service and very attentive."
Cons: "Better entertainment options."
Cons: "Seats super uncomfortable"
Cons: "The crew let everyone off the plane even though I told them my phone was missing and asked them to make an announcement. They didn’t thinking we’d find it after everyone deplaned. We didn’t ! Someone stole my phone and your flight stewards let it happen!!!! I’m considering Fronteir personally responsible"
Pros: "Hassle free"
Cons: "The seats are terribly uncomfortable."
Cons: "Had to wait at the gate on the plane for 50 minutes when we landed. Another plane was there. Not good at all!!"
Cons: "The flight was late, however, we arrived on time. Seats are very very very uncomfortable"
Cons: "My fiancé and I have both had awful experiences with Frontier. Both of us have had so many issues with our flights being delayed with no real explanation, apology, or compensation for our inconvenience. This most recent time I was supposed to get to my destination by 8 am and didn’t end up getting in until after 6 pm. The time before I was delayed for 12 hours before they finally decided to cancel the flight. You REALLY cannot expect anything. It’s a cheap flight and absolutely nothing more. You also get charged for every tiny little thing- including your carry on. My fiancé and I have never completely written off an entire company before but we will truly never fly Frontier again. I’d rather pay double the price to fly with a different airline than save a couple dollars and fly with Frontier. Good riddance."
Pros: "Fairly inexpensiveI"
Cons: "I did not like the fact that I was charged $45 for a carry on piece of luggage both ways. It added $90 to the cost of my trip."
Pros: "the crew was very entertaining which always helps make the trip more pleasant."
Cons: "Too bumping of a flight. Not sure there was anything that could be done about that but I'm guessing a higher altitude may of helped but i am not a expert, just a nervous flier."
Cons: "we got delayed for 4 hours"
Pros: "Friendly crew, and on time flights."
Cons: "Having to pay extra to sit together with my spouse, when the tickets was purchased together."
Cons: "This is the fifth time a huge delay occurred. No credit, minimal notice, not worth the cheaper fare"
Pros: "We had maintenance issues.. we were set to take off at 7:05AM. Once we didn't leave at 7:05 I kinda figured something was wrong. They told us we could take a break and when I tried to re-board they didn't let me. They just kept throwing different departure times. It all came down to me sitting in the airport for 12hrs before they told me my flight was cancelled...."
Cons: "Flight cancelled. Frontier customer service is impossible to get ahold of to rebook, so I had to shell out for a much pricier flight home. Thanks for nothing, Frontier."
Pros: "I liked absolutely nothing about Frontier airlines. If there was a 0 star option, that's what I'd rate it. From the moment I got to the kiosk to check in and the screen said that I hadn't paid for my checked and carry on bag even though I had the night previous, to the atrocious customer service at the counter where the desk agent kept demanding that I put my bag on the scale even though another passenger's bag was in the way and she was doing nothing to move it, to me the 2 hour delay departing from a Denver, an additional hour waiting on the tarmac in Chicago with the flight attendants being snarky with passengers who were becoming restless and wanting to retrieve personal items-- it suffices to say that I will NEVER fly this airline again. It took an additional 45 minutes to retrieve checked baggage. I was fooled by the seemingly reasonable fair. I would prefer to pay double what I payed for this flight simply to never have to experience atrociously uncomfortable seats and extremely rude flight attendants (I asked for a second glass of water, to which she responded "I must service the other customers first" and I understood that, but once beverage service was over, she spent an hour talking to and laughing with the other flight attendants and then 30 mins before landing strolled over with an additional glass of water for me. NEVER AGAIN!"
Pros: "Cheap prices"
Cons: "Being stalled on the tarmac for over an hour arriving to Denver. People missing connecting flights. Plane arriving late leaving from Denver to Seattle. No complimentary beverages."
Pros: "My flight was safe. It is the most important for me."
Pros: "The crew was very friendly and great with kids."
Cons: "I will not fly this airline again. Charged excessively for things that should be Free (snacks, carry on luggage) a preassigned seat. Seats are uncomfortable."
Cons: "had to wait on the tarmac while the flight before us departed. But we were allowed to get up while we waited so that was good. Frontier's website is very difficult to navigate and use. The folks at SFO said that boarding passes printed from Frontier's website are difficult for the scanners at the airport to read -- so I did not get to take advantage of TSA Precheck, which was annoying."
Pros: "Boarding was smooth, the plane was new, clean and comfortable ( I paid extra for a roomier seat),"
Cons: "I wish I could've charged my phone on the plane"
Cons: "Gate was changed after boarding passes were printed. No one notified us and my handicapped wife and I were delivered to the wrong gate. No one came to get us or notify us that our gate was changed."
Pros: "The was the only thing good."
Cons: "I will never fly frontier again"
Pros: "They randomly and indescriminately decided to charge for a carry-on even though the same bag has never been charged before."
Cons: "Check in was a nightmare they had 2 lines set up and after waiting through the entire first line was told we had to go to the back of the second line. Plane lost power before takeoff abd crew stood around for 20 minutes looking confused."
Pros: "One hour late."
Cons: "No fast check in"
Cons: "Steep fees to carry on bags"
Pros: "That I was allowed to move over and not be squished"
Cons: "How long it took for the idiots on the plane to just sit down and buckle up so we could pull forward to the gate"
Pros: "The Salt Lake City personnel and crew were friendly and helpful, and the plane appeared to be new, and was clean and comfortable by Frontier's standards. Our flight left a little ahead of schedule."
Cons: "I didn't like being charged for a seat when I checked in, and I intensely dislike Frontier's policy of charging for a carry-on. Especially since the overhead bins are largely unused. The delays on this flight were in Denver and caused by malfunctioning Frontier equipment that couldn't vacate our arrival gate, leaving us sitting on the tarmac for over 20 minutes, and then at the gate for another 10 minute because there was no one to operate the jet way. Another 45 minutes waiting for our luggage left me wondering if we should just drive to Park City next time."
Cons: "Needed someone to switch flights, then didn't. Lost my bag in the process. Completely unhelpful."
Cons: "Everything. Seats were very uncomfortable. Food selection was terrible, could not buy anything I liked for my 5 hour flight that turned into a 9 hour flight. Treatment towards passengers after having to fly to another airport due to weather was horrendous. We had to sit on the plane for two hours and was not offered any food or water until 10 minutes before take off."
Pros: "Seats were comfortable, temperature was comfortable"
Cons: "flight attendants were rude, no kiosk to print boarding pass"
Cons: "In addition, to having to pay for my carry-on luggage, I did not find the young lady representative at the ticket counter to be very pleasant,"
Pros: "How cheap my flight was and boarding the plane went smoothly"
Cons: "That I have to pay $35 for my carry on...no other airline does that! And charging extra for window seats? Absolutely ridiculous."
Cons: "We sat on the plane for almost 2 hours once we arrived to Omaha. I had tickets to see Olympic Trials Swimming Finals and missed over half of it."
Pros: "We didn't crash"
Cons: "The whole flight was terrible and uncomfortable."
Cons: "Plus they asked for 200$ to replacing the date of my flight back for a 210$ roundtrip ticket. Not emergency friendly"
Pros: "Not kept informed. Everything was an additional cost.Information was not disclosed prior to the ticket purchase."
Cons: "Additional cost for carry-on bags, snacks, soft drinks etc."
Cons: "Getting charged 60 dollars at the gate to bring my bag onboard and not being told at booking online that the price would increase isn't cool. This was my first trip with Frontier and will be my last. I am a business traveler who spends roughly 80k a year on travel-- and I'll never fly frontier again"
Pros: "The services on the flight"
Pros: "All though no food, short flight, nice price and great service and they are organized, I give a five star."
Cons: "The chair did not recline."
Pros: "Price. With premium seat surprisingly comfortable."
Cons: "No free WATER????"
Pros: "Absolutely nothing, I will never book spirit. First I was told that my bag was too big to board plane, fine. Giving that I was here one hour before departure, no one had the common sense to expedite my baggage check in so that I wouldn’t miss my flight that was also a non refundable ticket. No one cared that I lost a ticket to make it worst they wanted to charge me $150 for the next flight. I said forget and took my money else where it was appreciative even if it meant paying more, customer service is a big issue for, never fly spirit again anything but that. Delta was great"
Pros: "Nothing !!!! bcos you will pay double at the end on what you think you're saving"
Cons: "Charges on luggages is outrageous"
Pros: "The flight was a half hour late due to weather, but email communicating this was good. Happy with my experieince."
Pros: "I liked nothing. If I could give them 0 to negative stars, I would."
Cons: "The employee was rude. We waited in line (not moving) for 1 hour and change. They cancelled every single one of their flights to Florida. Their next available flight was for Wednesday, August 7th. We asked if their were any other flights going to FLL and she said she couldn't help us with that. She said we would have to go upstairs and check for ourselves. We asked for the manager and she's said "she's on her way". A man came and told us that whatever was under Spirit Airlines was the only thing we can refund to you. My brother asked the lady "I thought you said the manager was a she". The lady goes "we have two". My brother goes "well, can we speak to her?" and the lady, in a very rude tone goes, "well do you want to hear the same thing twice?" The only reason we argued back was because that lady was extremely disgusting to us. The lady claimed we got an email sent out to us saying our flight was cancelled and it was not. We showed her our phones too. She said "how do I know that you're not lying about the email?" Anyways, we got refunded on our tickets but the reason we were going was for a game the next day (Aug 5). Those tickets are nonrefunable and Spirit Airlines is responsible for that because this was caused by them. We also rented a car for the days we were going to be there, which I also think they're responsible for. The game tickets were $65 each and it was 4 of us. The car rental was $97. All that money went down the drain because Spirit Airlines cancelled all of their flights. I emailed the car rental place and we couldn't get refunded and the guy said that it's the airlines fault for cancelling the flight and they should pay for everything. I will definitely not recommend this airline to anyone. Moral of the story, SPIRIT AIRLINES IS RESPONSIBLE FOR EVERYTHING! Soon, this Airline will be out of business. Flight info : Flight #525 EWR > FLL / August 4, 2017."
Cons: "seats uncomfortable not very friendly staff changed the flight time by an HOUR....and then changed it back last minute - almost missed my flight! Along with about 20 others!"
Cons: "Poor Customer service, bad communication, cheap company, and bad service., I hope never again I would but buy a flight with this company"
Cons: "Spirit airline has poor customer service and was not helpful when my friend and I missed our flight. They did not help with getting us on another flight at all and when we asked for a refund for our baggage since we never even boarded the plane, they refused."
Pros: "Quick flight."
Cons: "Waiting on runway, after landing, for too long"
Cons: "They can say what they want but we showed up 20 min prior to the new departure time that was emailed to me. There were about 12 others to my 4. They said too late they already closed the door. This was a lie because we could see people boarding out the window through the open cockpit door through the cockpit. They wait a few minutes, printed the "official close gate" paperwork, told us thy would see what they could do and would be right back. That was now the 15 min before boarding time period. The plane sat there for that 15 and Atleast another 10+ minutes. We watched luggage being loaded and other Things. Another woman came out anc refused to help. She disappeared too. Only once the plane pushed off did the other two come back 30+ min later thinking others would be gone. They hit in the Jetway. Make matters worse went to customer service for help and waited 1.5 hours between both lines to see a supervisor. One rep even confirmed my question of "what do they just hide back there and let you guys be the bad guys" with a pretty much yes that's it. One finally comes and tells us no accommodations. I guarantee they filled out seats and did not know how to undo. I would pay double to never fly with them again. Ruined what was a great week by having two preteen kids subjected to sleeping in a run down airport."
Pros: "Pilot's politeness"
Cons: "Nothing given the behavior of Denise and her co-attendant."
Cons: "Customer service was THE WORST! I was in a large group of people that was stopped at TSA and made to re-screen by going through the whole process over again with addition of a sniff by the drug dog. This caused me to RUN to the gate and arrive just as the door shut. Even though I could see the plane sitting there, they would make no accommodations. I missed by flight and had to be booked on another flight leaving 6 hours later."
Pros: "Delayed too much over 2 hours unacceptable. Flight staff didn't care for the inconvenience. Babies crying everywhere intercom was so low or the staff member was too scared to speak up."
Cons: "Boarding was unorganized and slow"
Cons: "worst airline"
Pros: "The flight attendants are great, especially"
Cons: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Pros: "the flight left on time and arrived a little early which was just terrific. I have friends complaining about flights being cancelled and big delays. the seats were quite comfortable and the ride was smooth."
Pros: "Absolutely nothing"
Cons: "They sold my seat and closed the flight- never flew. I have to pay three times for another flight to get home."
Pros: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."
Cons: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."
Pros: "First I heard a lot of negative reviews about Spirit but I was impressed with the new planes an welcoming crew members my flight was quick an safe an we even made it 20 mins earlier than expected"
Cons: "I didn't like the leg room space for your feet an the bins overhead were A Small I didn'tb that I had to pay a fee for a window seat if you requested it that's scrap . Other than everyone complaints about paying for their luggage"
Pros: "New aircrafts"
Cons: "The fact that you have to pay for luggage and limit each bag to 40 lbs. Its very easy to overlook the weight limits for luggage since it shows pricing for overweight bags and because of it I found myself unpacking and re-packing my bags at the check in counter which is very frustrating. Also this airline charges you for little things here and there which defeats the purpose of saving money. I ended up paying more for my seats thinking I they were going to be more comfortable but they were all the same except for executive class (or so I think its executive). So in conclusion I ended up paying almost the same that I would have paid should I have chosen another airline with bags included. Also the seats are DO NOT recline which sucks big time."
Pros: "Cheap flight"
Cons: "That they were not very specific with their baggage allowed. And I was charged a lot more for a single carry on."
Cons: "First of all I have never been charged for my carry-on by any other airline, so that was my first big complaint. Not to mention that a charge of $59 for a carry-on is outrageous, especially when they for some reason charge less to check the bag! Second they are the worst on updating you on any changes to your flight whether it was the time or gate location. My flight on the way to Florida was delayed for four hours, and on my return flight they did not help me check in which caused me to miss my initial return flight and almost had the nerve to charge me a fee to book the flight for the next day. The managerial staff is rude and unhelpful, and if it wasn't for the help one good hearted staff member at the counter I'd still be stuck in Florida. Oh and again they changed my gate on the way to FL and on the way back MULTIPLE times! As a matter of fact, I was not told about my gate change for my return flight until the aircraft was about half way boarded! As far as the aircraft itself, the seats are uncomfortable and they even charge you for water. This was the worst flying experience of my life and will never fly this airline again! I hope Spirit goes bankrupt!"
Pros: "Nothing at all."
Cons: "Cost up front is for tickets, but they will charge you for everything including breathing. Their personal item and carry on policy is illogical. Spend the extra money to take any other airline"
Pros: "Staff was friendly and helpful, boarding went very smoothly, both flights on time."
Cons: "Insanely high baggage fee Uncomfortable hard seats-but actually they gave more leg room by not reclining."
Pros: "good crew, seat was nice at a price.Over- all A good flight."
Cons: "Over 2 hour delay because they had no one to pilot the aircraft ?!!! Unacceptable. Weather, aircraft issues, understandable . Not a bunch of happy campers on that flight !"
Pros: "I got there"
Cons: "Everything else"
Cons: "More hidden fees than I could count. Ended up spending just as much on my checked bags, carry on, and seat as I did for the ticket. Disgraceful!"
Cons: "seats not comfortable. no entertainment, music, video. little leg room. food very expensive, they would NOT even give WATER!!!"
Pros: "Everything ran fairly smooth. Boarding was on time and the flight was on time. The Crew was nice. The seats were bad."
Cons: "A carry on cost more than a checked bag. So I opted for a checked bag. The line, however, was around the building. It took over 30 min just to check the bag in. Also, the price for a checked bag was different than what was quoted on the website. If your flight is longer than an 1:30 and you have more than a bookbag... really consider this."
Cons: "The flights are always delayed for what seems to be no reason."
Pros: "I made it home."
Cons: "Delay after delay after delay Pay for literally everything (tickets, seats, bags, water on the plane...)"
Pros: "Would have liked more information at gate about delay"
Cons: "they cancelled my flights and didn't offer any help"
Cons: "4 hour delay and $50.00 charge for 1 carry on bag. which I thought was way out of line. that was almost the cost of another seat. never again."
Pros: "no issues. carry on was fine, picked my seats no issues with that. flight attendants were very friendly & professional. smooth flight, on time. Aircraft was super clean. there was food and drinks available for purchase. Seats are a bit less "chunky" than other airlines but they were fine."
Cons: "Flight was cancelled at 12 pm because of staffing issues and it's so hard to get anyone on the phone about reservations."
Cons: "This was our first experience with Spirit Airlines. They cancelled the flight about an hour or two before takeoff and it was the last flight for the day. We almost missed our daughters graduation because of this so we got a refund and rebooked on another airline. We won't be flying Spirit Airlines ever again."
Pros: "Flight was on-time. Crew was friendly."
Cons: "No wifi"
Pros: "Wave our bagages because flight was delay a couple of hours But Ft. Lauderdale refuse to wave our fee and our flight was delay a couple of hours."
Cons: "The loud speaker was very low and was unable keep inform of information ."
Pros: "I did not like anything"
Cons: "the seats were uncomfortable, trays were small, seats do not recline,"
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "The crew was nice and welcoming"
Cons: "The comfort . Worst comfort expirence in traveling ever first time flying with spirit and it will be my last not worth the extra dollars you save ."
Pros: "Good service"
Cons: "Small planes. No leg room. We had to pay $40 for checked in bag but it only allows 40lbs v. 50lbs other airlines allow."
Pros: "The air craf"
Cons: "For a 10 pound item I pay 55 dollars plus the check in front desk lady call me stupid"
Cons: "Late Boarding"
Airlines flying from Central America to Newark have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Newark
Masks required on board, masks provided on flights from Central America to Newark
Social distancing seating
Middle seats unavailable to book on flights from Central America to Newark
Testing for antibodies, testing for symptoms for flights from Central America to Newark
Waiving of change fees. Search flexible flights from Central America to Newark