Cons: "Mi aerolínea preferida siempre"
Pros: "Always in great humor, looking at details."
Cons: "Nothing better."
Pros: "Seat space, on time, organization."
Cons: "Sell food on the plane!"
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Pros: "Enjoyed crew especially the last speaker who was funny!"
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Pros: "crew was great. flight was smooth and uneventful."
Cons: "Seat was small for me. I'm an average build 50 year old and the seat was not comfortable. People beside me said same thing."
Pros: "Fly on time"
Pros: "Flight attendant was very comforting to a passenger with fear of flying."
Cons: "Those dry pretzels have to go."
Pros: "I love flying Southwest and the crew was especially great."
Cons: "The WiFi on board was not working."
Pros: "The crew had a very good since of humor. making the delay a piece of cake. Great crew!"
Cons: "I think a announcement needs to be had several times while you are boarding the plane. There was a few folks trying to save seats."
Cons: "No wifi or any entertainment available"
Pros: "Didn’t catch flight due to forces rerouting."
Pros: "Very nice crew, clean and lots of free entertainment options."
Pros: "Reasonable legroom, although barely adequate for this 6-footer"
Cons: "Baggage handling in Oakland was very slow."
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
Pros: "Southwest is always great"
Cons: "Baggage took an hour to be delivered to baggage claim"
Pros: "The crew was fantastic!"
Cons: "More food choices and inflight entertainment"
Pros: "Crew and boarding"
Cons: "WiFi did not work on my devices"
Pros: "They were funny!! Great!"
Pros: "the crew was nice. flight was smooth and overall had no issues"
Cons: "Less crying children."
Pros: "The hopes of WIFI which hardly worked. So slow almost impossible to use."
Cons: "The crew was nasty and mean to people, not to me directly but they were poking at people just trying to start a back and forth. Actually never seen anything like it. I probably will avoid this airline going forward."
Pros: "stewardess was very nice"
Cons: "bumped out on time flight to someone else. so we waited over an hour for different plane. then they forgot to load luggage so we sat first another 45 minutes. very disappointed."
Pros: "Kept us updated on weather and tried to keep seat belt sign off whenever possible"
Pros: "Not a thing"
Cons: "Being delayed 2 hours"
Pros: "Professional staff with a sense of humor Safe smooth ride"
Cons: "No comment"
Pros: "Nice staff"
Cons: "The peanuts."
Pros: "Southwest flight attendants give their best. Always a smile, very professional, and taking that extra step to make you feel comfortable and happy. And the price including the baggage, its a home run."
Cons: "Wi Fi did not work during the entire flight, its a shame."
Pros: "Wi-Fi tv"
Cons: "Had to deplane in New orleans"
Pros: "Ticketing agent was fabulous! She could see my daughter has special needs and added preboard to our boarding passes without me asking."
Cons: "3 in a row seating is just not comfortable when it’s not your own family or travel companions. While the flight was uneventful, it’s anxiey building to keep so tensed up and not be able to move or adjust for so long."
Pros: "Pilot handeled the plane very smooth and it was an overall pleasant experience."
Pros: "Fun crew- like SWA of old!"
Pros: "The captain communicated with us several times during the flight as there was bad weathe and turbulence. All of the flight attendants were wonderful and very helpful."
Pros: "Staff was friendly"
Cons: "No free Wi-Fi no On board music or movies or anything for free, other than snacks and drinks."
Pros: "I love the egalitarianism of Southwest and how it lends itself to good will between patrons."
Cons: "I don't understand why y'all still serve peanuts when there are so problematic for people who suffer from high-sensitivity allergies to this particular food."
Cons: "Only snack was peanuts but it was just a 2 hour flight so no big deal. Wifi wasn't working which is usually great feature on southwest including free flight tracker and live TV with BYODevice."
Pros: "Crew were entertaining"
Cons: "Boarding was disorganized"
Pros: "Boarding was smooth, got seats together toward the front, no turbulence, arrived 20 mins earlt, staff was friendly and attentive."
Cons: "It was perfect"
Pros: "Faster boarding and departure."
Cons: "Poor food."
Pros: "On time departure, good customer service on flight."
Pros: "Our pilot was awesome! She told us all ahead of time about turbulence and talked to the cabin often about anything that was expected, so it made for a easier flight. She even made jokes about not being able to serve snacks, and she would buy us coffee if she sees us in the terminal. The take off and landing was very smooth. One of the best pilots I've had on a flight in a while! And you can't beat the free checked baggage that SW still offers along w/ a carry on! I'd definitely rank SW as one of the TOP airlines around today!"
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Good entertainment"
Cons: "Leg room!"
Pros: "There was no TV and Flight Attendant told me twice that she would take care of it. Nothing and no apology."
Cons: "The tv didn’t work well making it very hard to enjoy any programming"
Cons: "Flight left three hours late, had mechanical/electrical issues before and during the flight. The flight attendants were rude TVs worked sporadically because of power issues"
Pros: "Good communication on delay. Friendly and courteous crew."
Cons: "No explanation what caused the delay."
Cons: "Everything was great!"
Pros: "Quick flight, felt like we took off and next thing we were landing."
Cons: "Everything was good, no complaints, just a easy flight to JFK."
Pros: "Crew was great"
Cons: "Plane was old and could have been cleaner"
Pros: "Flight was relatively uneventful"
Cons: "There were so many PA announcements - it was constant! - that it was very difficult to watch a movie. They could have consolidated."
Cons: "The boarding process was a mess, people who were not disabled pushing their way to get on first. Gang way overcrowded and not properly managed. American and Delta to much better with their boarding process."
Pros: "Flight was cancelled by JetBlue and rebooked in unprofessionally"
Pros: "My flight was on time and arrived early."
Cons: "Boarding pass on phone text"
Pros: "Easy check in and appreciate the family with stroller pre-boarding."
Cons: "It does not feel like more leg space than other airlines. It was ok, just given advertising would have expected more."
Cons: "Best flight I ever had new plane too!"
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Cons: "Awful treatment of passengers."
Pros: "The inflight crew was absolutely incredible. They were funny and helpful especially as our situation was incredibly bad."
Cons: "After waiting almost an extra hour plus for a delay, the boarding process was complete chaos. Not to the fault of the crew at LaGuardia, but just based on the annoyance and impatience of the passengers waiting to board. Once on the plane, our row was the only one with broken TVs. Unfortunately for my husband and myself, we were flying with two toddlers with whom we had solely expected to entertain with the TV."
Pros: "The flight was great, the crew was also great. We landed a half hour early which was even better! JetBlue has always been my favorite airline."
Pros: "Friendly staff, informed during wait on runwayabout when /why take off delayed, quick exit."
Pros: "Wifi always lacking but the personal is alway the BESt"
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "The flight was on time. Fly-fi was available"
Cons: "Tv/ entertainment system was flickering intermittently"
Pros: "Free unlimited snacks! Lots of leg room"
Cons: "No safety video. Airport terminal was very small and stuffy. Security line was long"
Pros: "I liked that the seat reclined, access to some movies and shows, I LOVED the free WiFi. Snack were good too."
Cons: "As soon as I got onto the plane, a male flight attendant rudely told me there was no room for my carry on. I explained how my holiday would be starting pretty much as soon as I got off the flight and I wouldn’t have time to wait for a bag to come off the flight. He then replied how that wasn’t his problem. I said I would put the bag under my seat and he said if he saw it under my seat he would take it. He didn’t help me try to find room or do anything helpful at all. I took my bag and found plenty of space to store it. I was very displeased and shocked how I was treated. Also the Dunkin’ Donuts coffee was undrinkable. No where near what actual Dunkin’ coffee taste like. I also didn’t like that they tried to charge me money for the headphones."
Pros: "Great flight with early departure; not crowded"
Cons: "Longer flight than normal due to Florence"
Pros: "I like the flight attendants but one of of them in particular was really nice"
Pros: "Everyone was so friendly. I loved the legroom and the fact that they give you a full drink without having to ask."
Pros: "Efficient and kept us informed despite weather delay. Lovely flight attendants"
Cons: "Non Working tv, cramped seats"
Cons: "Flight was delayed, making us miss a connection. Next option was two days later with three connections before our destination. Makes me seriously question using kayak in the future."
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "Nothing I missed my pick up cab due to the too long delays from jet blue I had a very bad experience with this airline"
Cons: "Was told to get off plane after two hours with our luggage and then eventually got on plane and then waited at least a half hour to take off. On arrival at our destination we had to wait until a gate was available. We arrived almost four hours later. I had to cancel and rearrange my appointments. I don't even recall hearing I'm sorry for the inconvenience. Some kind of compensation should have been provided. Some kind of"
Pros: "All went smoothly"
Pros: "Very friendly attendants. Much better selection of snacks than most other airlines. More chair & leg room than on AmericanAirlines."
Cons: "It was rather warm the whole time on the plane including the air from the nozzle on top."
Pros: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Cons: "All the DELAYS! Seemed a bit unprepared"
Pros: "The staff was very welcoming but there was a little delayed after all great flight"
Pros: "On time, very smooth flight"
Cons: "Not enough wheel chairs, barely made flight, seating was more cramped than usual."
Pros: "Smooth flight. Smart boarding (the board window seats first!)"
Pros: "Smooth boarding process. Terrific crew."
Pros: "The equipment was in new condition. Legroom was comfortable and I liked the adjustable headrests. The bathroom, while airplane scale, was larger than other trans Atlantic flights I have taken and it wasn't as cramped. We were served our meal with real stainless steel utensils (no plastic) and the food was very good. I had a few problems with the media monitor which some instructions would have helped solve. The flight attendants were nice but not over friendly-- no one initiated conversation or engaged much with passengers. I find that odd since the Portuguese are such friendly people. Of course, this crew could have been a mix of nationalities from anywhere. All in all, a very good flight and I will definitely book TAP the next opportunity I have t fly with them."
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Great crew and flight! Cheers!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Pros: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Inflight entertainment was great. Movies, games, moving map. Best I’ve ever seen in main cabin for free."
Cons: "The seating was too cramped. It’s extremely uncomfortable. Seems tighter both on knees and elbows."
Cons: "We were late getting into ATL."
Cons: "Plane too small to have any on board entertainment"
Pros: "Great service!"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Pros: "Nicest staff"
Cons: "Nothing at all"
Cons: "They ran out of blankets, earphones on the flight"
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "They did take care of the situation in a timely manner and switched my flight were I made it in my time line . Switched to American from Atl. to Houston"
Cons: "Was informed the flight delay due to equipment ,"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Pros: "The crew was extremely nice and helpful."
Cons: "Small crowded aircraft with minimal overhead storage. The seat pitch was so limited my knees were against the seat in front of me. The tray table couldn’t be lowered completely. Small child behind me kicked my seat during the entire fight."
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "Crew was friendly and efficient"
Cons: "Very minimal legroom. Screaming children behind me kicking my seat during flight"
Pros: "Leo was friendly and helpful, a wonderful presence on the flight."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Cons: "Multiple delays in Atlanta"
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Having status. Always on time. They run their schedules like European trains."
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Pros: "Everything else good."
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Pros: "There is no rating selection for not applicable under entertainment, unless your asking about watching other passengers."
Cons: "Leg room was awful, and flights left late for no reason."
Cons: "My suitcase was damaged(torn through!)"
Pros: "Free upgrade to Economy Plus"
Cons: "The flight was delayed an hour"
Pros: "Great flight. No problems. Everything went smooth from take-off to landing. Got into Tampa early."
Cons: "I could get me phone to connect to the wifi during flight. I have Sprint. The guy next to me with Verizon seemed to have no problem at all."
Pros: "The staff were nice"
Cons: "Not knowing what gate to be at and that it changed without me knowing and almost missing my flight because of it."
Pros: "All staff were friendly and helpful. Flight was smooth."
It's only a semi-complaint because I did not have to wait for my bag when I arrived, but my bag was sent on an earlier flight without me.
Was sad to get back home but the flight back was great!
Older plane. I have never EVER had a problem with seat belt length (I need to lose some weight but I am not excessively large) but my seat had a very short one - looked like it needed replacing.
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "my borden pass had no gate no"
Cons: "More Space between seats would have been nice"
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Yes very pleasurable."
Cons: "There’s no headphones aboard for entertainment"
Pros: "Smooth ride and early arrival"
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Cons: "Very uncomfortable American airlines is the worst"
Cons: "My flight got delayed at least 3 times!"
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "Last to board with a young child."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Pros: "Short trips so no entertainment is offered so it's n/a"
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Pros: "On time"
Cons: "All well"
Pros: "Somewhat disappointing on the snack options..."
Pros: "I honestly can't think of anything that I liked. Oh wait! You have diet Dr Pepper which I think is fantastic."
Cons: "The plane was kind of old and run down. Everyone, the passengers included which I realize you have no control over, just seemed to be in an awful mood and very unhelpful. Same, and about the gate attendants, in that we attempted to get seats together and he didn't care at all what was going on. I haven't flown American for a very long time, and I don't think I want to again for a very long time."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Pros: "New plane"
Cons: "Crew was ten minutes late"
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Was three hours late and they charge for a glass of water.
Miserable for someone 6’3” & 200 lbs.
Weather delays, hard to hear boarding announcements.
No frills airline. Aircraft are clean and staff friendly.
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Flight was very good, no problem
On time departure and arrival.
Best flight I've been on in a long time!
Cons: "I won't fly this airline again."
Pros: "Boarding was easy, there was sufficient leg room"
Cons: "No snacks unless you want to pay an arm and a leg. One stewardess snapped at me when I tried to touch a bag of chips to move it and see what was available. She could’ve been a lot friendlier! I had no way of seeing what was on the cart from my seat and had to rely on her to tell me what was available. After I bought something and she passed by, I saw something else I’d rather have but it was too late by then….and she didn’t list it as an option. In flight movies would’ve been nice, too."
Pros: "Excellent leg room in standard seating. On-time with quick and efficient boarding process."
Cons: "Website is still slow to update trip delays, not a problem today though!"
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Pros: "Florida was amazing. The people were very friendly."
Cons: "The air pressure in the cabin was awful. My ears hurt & it gave me sharp pains in my head. Even typical yawning & blowing nose did not help."
Pros: "Crew was nice for the most part."
Cons: "Didn’t leave on time. Would be nice to get something complimentary for all the wasted time. Would like to be able to watch something"
Pros: "Nothing is good on this flight. It was delayed by 7 hours and the communication is not proper"
Cons: "Customer service"
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Cons: "No hot coffee on 7:40am flight. Not right."
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "it was very hard to hear the stewardess"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Cons: "Hsve to pay for drinks & snacks"
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "People in my row."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "Priority check-in and boarding were pleasant."
Cons: "Very tight seats, even for a small person. No recline. Screaming children throughout the cabin."
Cons: "Seat is uncomfortable"
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Very cheap ticket Non stop flight to HTS with excellent service. Eat before the flight. It is a short flight but if needed bring your snack... airports near big cities..."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Pros: "I liked that they had a direct flight from Los Angeles to Bellingham."
Cons: "The delays were horrendous and a google search reveals this to be so common it makes me wonder if it's not part of their business model. Like, so bad I ended up booking a return flight on Alaska and just ate the extra $300."
Pros: "Great service and very clean plane. Staff did everything to accommodate everyone's needs."
Cons: "There was a lot more turnulance than expected which could have made for our shaky landing but the pilot did a great job regardless."
Cons: "Not to be helped, but was a bit bumpy."
Pros: "Seats were clean and nice"
Cons: "One crew member clearly is a disgruntled employee. It also should be against the law not to provide water without payment."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Cons: "Seats were very uncomfortable"
Cons: "Having to pay for drinks. But, I didn't even not mind it that much. I'd much rather a cheaper flight"