Pros: "The connecting flight was aware I was severely delayed and seemed to make sure I got through reticketing and such."
Cons: "Checking in a 2nd time after running late was a challenge."
Pros: "The only thing I liked was that Frontier didn't wait until the last minute to tell us the flight was delayed (twice)"
Cons: "Everything else. There was no food. The seats did not recline (confirmed by flight attendant), no entertainment, baggage claim took over 45 minutes. The tickets were not that cheap, especially after being nickel-and-dimed for every little thing. But for zero amenities I would hope they would at leas"
Cons: "The fact that the flight was delayed for more than 3 hours ,first lyiing to us by informing the reason was the fog, then once on the plane and ready to take off the Captain realizes that we need gas in order the make the trip?? They could have taken care of that as first thing on the list.... I lost my connecting flight to Europe due to their negligence and lack of commitment."
Pros: "I was a little hesitant that I could pay under $100 for a round trip flight from Charlotte to Philadelphia. I was pleasantly surprised by the entire experience. My bags even beat me down to the bag check!"
Cons: "No snacks , no even water in an almost 4 hr flight . The flight tenders can be a little rude . Really uncomfortable travel . I won’t use Frontier anymore , first time I flight with Frontier, thanks for the experience, never again . They should make an effort for a better customer service"
Cons: "No one contacted me to try to give me any type of credit or refund even though I lost two days of my trip"
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "This was my first trip on Frontier in many years, and I've heard a number of complaints as they've become more value oriented. I generally don't travel with the "value" airlines so as to avoid the hassle of paying for all of the add-ons that were once just a part of the flight. In this case, my expectations weren't high, and we chose this flight primarily for the timing out of Denver (i.e. it was not a red-eye flight). We paid for the "perks" bundle ahead of time. We were checking bags, and I'd definitely recommend that route to select one of the roomier seats and to have the carry-on included. Ultimately, the price ended up being slightly less expensive than our other airline options for this trip. I have no complaints about the staff at check-in in Denver or on the flight. Everyone was nice and the entire process went smoothly with the exception of having to put my carry-on many rows behind me in order to find overhead space. (It feels like more a slight because you have to pay for that "privilege" to begin with.) The roomier seats were a good choice. I don't think any seats recline, but they were fairly comfortable. For some, perhaps that's a perk because you don't need to worry about the person in front of you leaning all the way back."
Cons: "You need to pay for a standard/regular beverage and a snack, and at $2.99 per can of soda that's pretty steep. If you purchase an "adult beverage" you get a discount on the mixer, but it still adds up. Snacks are similarly priced. I don't use the in-flight entertainment very often, but I did not notice this option being offered (e.g. via WiFi to your phone or tablet) so bring something to keep yourself occupied. The slim line seat was fairly comfortable for me (about 5'-7", 150 lbs.). I don't mind the firmer feel to the seats, but the seats not reclining may be an issue for some. The crew could control the location of overhead items a bit better especially since you're paying for them to be on board."
Pros: "Affordable and direct flight. Great friendly staff."
Pros: "Smooth flight. Almost on time departure and arrived early."
Cons: "Seats are uncomfortable. Ok for short flight but I would not fly on any flight over 2 hours."
Pros: "When we were flying from phili to Charlotte they put my boyfriend's bag in the slot to see if we woyld have to pay for our carry on. His was good. Mine was a little bigger but because i had my chemo medication in it they did not charge me. When i was returning from Charlotte they charged us for both bags. I told her they didn't in phili and she said every airline does it. So maybe something should be written in ur policy. What is the sence of taking a carry on when you are going to pay $90.00 round trip. Makes no sence to me. I hope u do reply back. Other than that everything was good."
Cons: "Read the above . and now i c the reviews and everyone had the same problem. Getting charged!!!"
Cons: "Absolutely terrible flight. I will never fly Fronteir again and will tell everyone I know to never fly this airline."
Cons: "There was a lag time from when we boarded and when we departed and there was no reason given for the delay. Unfortunately we also experienced a lot of turbulence during the flight (no one's fault) but our almost two year old ended up getting sick and neither seat back pocket had any bags. Luckily the lady next to my husband had brought her own and gave them to us. We were in the back of the plane and asked for a trash bag and or napkins and they ignored us at first. My husband and I tried to stay positive and laughed pretty much the whole time because these things happen. The crew didn't help us until decent (about 20 minutes later) and seemed upset that some got on the floor as they were complaining that they would need to use a special cleaning agent. Our son was such a trooper and wasn't fussy or crying. His stomach just couldn't handle the turbulence. The only positive about our flight we're the wonderful passengers sitting around us!"
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Pros: "Nothing at all."
Cons: "The outbound flight was delayed only three hours. The return flight was delayed three hours, after which we boarded and waited. After another hour we taxied to the runway and returned. I am grateful we did not take off with a defunct left-engine. We taxied back to the airport and de-planed--but only after being instructed not to talk to the other passengers. (Really.) The flight was not cancelled, even when the plane was towed to the hangar. Finally, after six hours, Frontier offered a refund--as they had no interest in placing us on another airline that was going to the same destination. I rented a car and drove from Charlotte to Philadelphia to retrieve my own car from the airport so I could arrive home 15 hours after my scheduled arrival. Frontier couldn't care less. NEVER again."
Cons: "Seats were very uncomfortable they didn't even recline on top of they charge you for every single thing."
Cons: "This airline charges for everything ... they charge for your carry on , they charge for the bags you put under plane , they charge for beverages was an insult to me"
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Flight was cancelled. I was not notified until after I arrived at the airport. The only alternative they provided was flying to my destination 5 days later. Their phone line has a 2 hour wait so I am still waiting to find out if I have a refund for my flight. Not worth the cheap flight."
Pros: "Nothing - the flight was cancelled several hours before departure time for unknown reasons as were other Frontier flights and the only recorde was to get a refund or get customer service rebooked Wednesday or Thursday"
Cons: "Customer service was poor - waited on the phone about 2 hours upon learning of cancellation, arrived at airport while still in the phone - lines at ticket counter were long and chaotic and clearly understaffed and able to offer no good solutions"
Pros: "Everyone on the crew and flight attendant did a good job"
Cons: "Having to pay for carry on luggage was not properly disclosed when purchasing ticket. Chairs are not flexible, made for uncomfortable long flight."
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Pros: "I had no problems. Our flight arrived early."
Cons: "Too many advertisements/promotions over the PA."
Pros: "Getting out of the plane"
Cons: "Where do you start, filthy airplane, seats that are like sitting on rocks that do not lean back, no leg space( i am 5'9"), dirty bathrooms. Frontier charges for everything from carry on to a seat to sit in, no bargin at all"
Pros: "Crew was up to the task."
Cons: "Chairs were too stiff and unyielding."
Pros: "The staff on the flight were very friendly"
Cons: "The takeoff time for the flight seemed to be delayed by people trying to fight over overhead carryon space. There isn't much the airline could do. I spoke with customer service on the phone multiple times on the flight regarding various issues. They were able to help on about half of them. Response time was extremely long and trying to get a hold of someone was nearly impossible (When through a bunch of prompts to discuss issues with a computer instead of a real person. Yes I tried pressing "0" every chance I could to be redirected)"
Cons: "Frontier has a lot of hidden fees such as having to pay to have a carry on bag and also trying to charge me for a seat when checking in online. I mean, what exactly did I pay for when I purchased my tickets? Ridiculous."
Cons: "I really wish Frontier provided pillows and blankets for red eyes, that was a long cold ride I had not prepared for!"
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Pros: "Smooth flight, on time departure."
Cons: "Paying extra for everything; eg. seats that were no better than any others, with arm rests that were like rocks; paying for coffee. The 'threat' that if yiu din't pay for seats tigether, you may be separated frim your companion. Overall, a great example of overpromising, overcharging, and underdelivering. A flight attendant whose response to my surprise at having to pay for coffee was "...I don't make the rules." Frontier should spend some coffee money on retraining attendants on customer service."
Cons: "The most uncomfortable seats of any plane I ever flown on. Also, it was an overnight flight and we were hoping to sleep but the flight attendants stood behind us in the galley having loud personal conversation almost the entire 4 hours. Between the ridiculously uncomfortable seats and the loud conversation of the crew it was miserable."
Pros: "I liked the price although you may as well add $50-$60 to each purchase."
Cons: "Seats did not recline in the slightest for a 5+ hour trip. They charged for anything and everything except a cub of luke warm water."
Cons: "I didn't like the checking in process"
Pros: "The ticket check in experience was wonderfully. That was the only good thing I can say about this flight"
Cons: "Every single crew member aboard my plane was exceptionallying rude. All of them looked like they hated being there. It was not just that they were rude to me, I witnessed several different occasions. Everythinggood from a stewardess who lost her temper with a man who didn't speak English for simply not putting up his tray table to the out right disrespect for a man who just wanted some water. I was in shock for the duration of the flight and spoke in depth about it to my girlfriend who was also appalled at the customer service. I do not expect everyone to love their job, but I'feel you work in customer service I do expect you to do your job. I am active duty military and when I boarded the plane, when called, I was looked at by the ticket woman like I was somehow doing something wrong. I expect more out of an airline if I am spending that much money to go on vacation. I feel that the worst part of the experience was that the incidents I witnessed were not only from one worker. Every single one showed a lack of respect and a level of rudeness I have never seen. I usually do not take the time to review anything but because of just how bad this flight was, I decided that this will be my very first review. As of now, if asked their is no way I would ever advise someone to fly with this airline. I would in fact tell them to rebook if I found out they were. I hope you can make this right for the people aboard that flight aND fix the problems that led to this issue."
Cons: "Initially chose based on low ticket price. When booking, low fare was unavailable and found seating was all extra except middle. At airport check-in, advised we had to pay $45 per bag for our carry ons. None of these charges are clarified during booking through Third party. Ended up spending $125 more than United Airlines flight. I will NEVER fly Frontier again!"
Cons: "The flight attendants were bored and unhelpful, the plane was cramped and hot. This is a low value airline that nickels and dimes its passengers."
Cons: "I did not like all of the hidden fees and lack of beverage service without having to pay for it."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Pros: "The price was great"
Cons: "The price was not as great once I added in $60 to check a bag both ways. Next time I'll remember this when comparing prices. Especially since you don't even get water for free."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Cons: "I was not allowed to e-check in... you don't participate in TSA Precheck and to add insult to everything else, when I showed up to the ticket counter to check in (because you don't allow e-check in) I was charge for my carry on bag. ... obviously the reason you don't allow e-check in. Who travels without a bag??? this is absolutely absurd. On the plane I was even charged for coffee and a glass of water... pathetic... When I asked why they parroted the obviously programmed response that management trained them to say "we're required to charge for that, it's our business model". On the way back I was again forced to check in at the ticket counter. I was asked if I wanted to check my bag or if I was going to carry on... I said carry on and the agent did not charge me. When I was boarding the plane the agent pulled me out of line and made me wait until an agent could come to the counter. They told me that the fact that the ticket counter agent didn't charge me was them not doing their job but that they were going to charge me $60 for the bag despite the fact that they "normal" fee is $45. I asked why I was being penalized because the agent didn't do their job????? Their response was "that's our business model". So let me get this straight, the model is mislead me into buying your ticket with what looks like a cheaper price, then don't let me e-check so that the ticket counter can "forget" to charge me the bag fee so that you can charge me more when I have no choice at the boarding gate..... then when I'm good and mad and trapped on your crappy jump seat (that doesn't recline) you charge me for water... You're airlines scumbag tricks and hidden fees are insulting and I hope people see this before they get suckered into buying from you.... You suck suck suck... and I'll NEVER use you again."
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"
Pros: "Literally nothing. There was nothing about it that I liked. There were things that I didn't really mind, like the uncomfortable seats and no food or drink service in flight. I mean, that's not something I liked, but that's not how I choose what airline to fly with."
Cons: "I had a flight from Seattle to Miami with a layover in Denver. There was a staffing issue which caused the flight to be delayed 2 hours, causing me to miss my connection. Crystal, the customer service manager, explained that the customer service agent in Seattle was instructed to put most of us on different flights so we could get to our destination faster and she’s not sure why that didn’t happen, she then explained that I had two options: 1. Get on the next flight to Miami, departing the following night at 11:55pm, or 2. they refund the cost of my ticket ($234). That doesn’t sound too bad! I pulled out my laptop, found a flight for $219 with United that departed the next morning, showed Crystal, and said I’d just take the refund. Crystal then informed me that they can’t issue refunds at the airport and that I had to call some number to get my refund… during regular business hours. The following morning I called the number and spoke with a supervisor named Arnie. Arnie explained that she can only process refunds that are submitted by a customer service agent at the airport and wasn’t able/willing to help me. So I go back to the airport and talk to Scott, the manager at the ticket counter. Scott explained that Frontier messed something up with the staffing which caused the delay, Scott actually said the words “the delay was totally preventable.” He then explained that he did have the ability to give me a full refund, but that he wasn’t going to because while I paid for service from Seattle to Miami, and Frontier only provided service from Seattle to Denver, that because some service was provided, even though it wasn’t what I paid for or what I wanted, that the transaction was perfectly fair. I had to burn another vacation day for work, sit in the Denver airport for 24 more hours, and according to Scott, Frontier should have prevented this, and still, Scott assured me that this was perfectly fair. I then spoke with Martin, a condescending manager at the customer service center, who eventually told me that he authorized the full refund! However, he refused to put it in writing “company policy to never put anything in writing”, but said I could call the refunds dept to verify. So I did. I talked with Jen, a supervisor in Frontier’s refund dept who informed me that Martin does not have the authority to give me a full refund and it’s not in the system. Jen asked me to hand my phone to Martin to talk to him, but Martin refused to talk to her and eventually told me that Jen was right and the best they could do was request a refund and I’d be notified in 10 business days as to how much they decided was fair, Jen estimated that would be $35 - $80 of the $234 ticket… so I guess Martin was just lying to me to not have to deal with me. At the end of the day, if there is anything I am sure of, it’s that if something does go wrong, you can be absolutely sure Frontier will do absolutely nothing to try to help you- even if it was 100% their fault."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "Not much"
Cons: "The lady at the counter was rude. The chairs where so bad I ended up with back pains for days. I undestand its a low fare airline but this airline takes it to the extreme."
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Pros: "For a delay of the wheel chair driver I lost my fly Vegas Miami. They give me another fly with stop in Chicago. That wasn't a problem for me, when I arrive to Miami 4 hour later my luggage wasn't there because was delivered in the original fly. When I went to Frontier desk in Miami looking for a north where I can get my luggage the two frontier employee don't help me in anything. The answer was: I have to dispatch two more fly and when we finish probably 4 hour later I can help you. I told him I was in Vegas siunce 9 pm last day and frontier was the responsible I lost my fly last night. The said sorry but they can do anything. A"
Cons: "Frontier most gave more employee working on desk. Also, the employee of Miami most be more polite and professional"
The wide seats help and were reasonably priced. Def worth it. Added at least a small bit of comfort to the flight
Looooooonnnnggggg flight plan. Omg.
They need to add outlets to charge phones, laptops and tablets . Also it is annoying to pay for the ticket and then seats and luggage . The only thing they are not charging is the air we use.
Horrible. Double booked me, double charged me and THEN, the flight was delayed 6 hours. True story
Flight was delayed 6 hours. I had to buy a ticket from another airline thanks to you. I will never use Spirit again.
At least give passengers snacks & something to drink
Spirit is the worst US airline. Their business model is to inconvenience customers to save money, such as with long wait times at check in. It’s also an airline that makes no effort or be organized or take passenger comfort into account. The flight staff is also rude and demonstrates an attitude or superiority to customers. Budget airline passengers deserve to be treated with a bit more respect.
Nothings, have better planning for pilots as I lost my flight after many days of planning.
Terrible all around especially the customer service.
The crew , should be nicer
It was not a full flight so I had lots of space. Also I was given an exit seat which was great. Crew was very friendly. We took and got back Miami even earlier than scheduled. Thank you spirit.
Received a notification saying our flight was changed from 8:45pm to 6:30pm. Even verified it with a spirit airlines agent. Not only did the flight not leave early but we were late leaving.
Pros: "Seat was not comfortable. But plane was on time and crew members were polite."
Cons: "Improve seats."
Pros: "The crew was super friendly"
Cons: "There was no Social distancing and I was very scared about it"
Pros: "Cheap, no frills."
Cons: "Seating family members together, instead of forcing them to pay a "buy your own seat" fee."
Cons: "Everything was perfect!!!!"
Pros: "The window seat was comfortable"
Cons: "Faster takeoff"
Pros: "Excellent customer service."
Cons: "The seats are horrible you guys made the seats for thin people the is not all thin people"
Pros: "every single person was nice and helpful. I had a question about seats and wasn't talked down to. it was nice"
Pros: "Leg space was comfortable and spacious. The captain explained that the delay was expected and would be resolved."
Cons: "We had an hour delay at take off. No entertainment was offered, but didn’t expect one as flight was originally scheduled for 3h."
Cons: "The high cost of food Children kicking in back of my seat and the parents didn't want to do anything about it Probably would never fly this airline again"
Pros: "Agents were friendly, even though I know they are being slammed for the horrible price and ticketing structure set by corporate."
Cons: "$55 per carry on one-way is theft, especially since it has to be bought online prior to check-in. Being used to EVERY OTHER AIRLINE which allows for a complimentary bag. $220 extra for the wife and I was not in our budget. Seats also do not recline, have little cushioning, and the space between rows is VERY tight. Will not fly again."
Cons: "85 mins late"
Pros: "Smooth flight and landing. Arrived 10 min early!"
Cons: "Easy and comfortable."
Pros: "I liked the price of the ticket originally but I found out that not only does Spirit charge you to check a bag , but they charge you to carry on a bag as well. My bag was a bit over weight so I ended up having to pay extra and after all the extra costs, the money I paid to check my bags ended up being more than the price of the flight."
Cons: "My flight was over 4 and a half hours delayed and after speaking with several people about this experience, I found that this is par for the course for Spirit Airlines. Supposedly they are delayed by several hours more often than not. I heard more than once that this was several people's first and last trip with Spirit and I am of the same mind. I wont be flying with Spirit again if I can avoid it."
Cons: "They charge for EVERYTHING! Water should at least be complimentary."
Cons: "My wife and I went on standby with another airline to avoid taking this flight from Las Vegas to Chicago. Spirit is too interested in packing people on their planes. MultiPle delays getting on the plane and HORRIBLY UNCOMFORTABLE due to small seats when we flew from Chicago to Las Vegas. Won't do it again!"
Cons: "Flight cancelled bad customer service"
Cons: "Seats no space and baggage feed"
Cons: "The application of Kayak is getting trouble in the application process"
Cons: "The long wait to board the flight"
Cons: "Hard to reach customer service, they kept saying rebook flight online but my account kept saying I didn't book a flight with them. Finally had to go to airport, wait in line for two hours for them to rebook me on another carrier as their pilots were on strike"
Cons: "1 flight attendant was more like a security guard rather than a host. There's something going on w/ air servers & it's not good."
Pros: "Cost and crew and on time"
Cons: "Paying for inflight snacks"
Pros: "The crew was friendly and efficient. Flight was on time and smooth"
Cons: "Boarding was a nightmare. The aisles were clogged with people standing in the aisle to let their seatmates into their seats. I don't understand why boarding can't be done from window to aisle i.e. Zone 1 window, Zone 2 middle, Zone 3 aisle. It certainly would move things along faster"
Cons: "The massive delay."
Cons: "They force u to pay $55 for carry-on before boarding and once boarding stars you have to pay $100 for your carry-on otherwise they won't let you on the plain and during flight they don't provide any refreshments if u want anything you have to pay for it"
Pros: "Spirit did a nice job overall.......................As long as you know how to play the "bag game".......................... LOVE the prices!!"
Pros: "I will never fly spirit again"
Pros: "This was my first flight with Spirit, and it won't be my last. I was impressed with everything from how to control my costs during the booking process to the friendly and personable flight crew."
Cons: "If a midflight snack is a must for you (it's NOT for me) you might be a bit miffed to find you'll have to use a credit card to purchase said snack. They will not accept cash."
Pros: "crew were very social and as accommodating as possible"
Cons: "If you want comfort, easy boarding, etc... be prepared to pay for it! Your cheap ticket becomes a monster if you need anything above and beyond a very crowded seat"
Pros: "That it was cheap."