Find Deals on Flights from Chicago to Cleveland Hopkins Intl (CHI - CLE)

The flight was very hot and uncomfortable!

Everything

Nothing

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

After having a bad experience getting to Sacramento I was already set to fly Southwest for my next trip. My travel partner was going to Sacramento as well the same day and made it ON TIME after a 30 minute delay

There was a 3 hour delay in returning to Cleveland. We tried to get on an earlier flight, but couldn't since we had checked our luggage for the later flight. I don't know why we weren't given the option of the earlier flight when we made our reservation to avoid the long layover. THere would have been enough time to make the connection. Not only was there no consideration of giving us compensation for food, but there was only a minimal snack and a beverage on the way to Cleveland. The airline told us the delay had to be at least 4 hours to get a coupon for food. Well, it was 6 hours before we arrived at our destination. The return flight made a potentially wonderful experience leave much to be desired. What can YOU do for US? I was flying with my husband. I would think twice before using you again for a trip.

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The quick time

The plane was too small I was claosterphoic and there was a guy coughing on me the entire flight.

The captain, crew and gate personnel were very friendly and helpful, despite what I think had been a long day for all of them too. I appreciated their efforts to provide drinks for everyone despite the crazy short flight.

I was rather annoyed that the inflight video monitors played commercials for the entirety of the flight (almost no one elected to pay $8 for TV on what was supposed to be about a one hour trip). The cabin was obnoxiously bright as a result, and it was difficult to avoid being distracted and irritated by the flickering. United should have those screens turned off unless users pay for them-- it would save valuable energy too, wouldn't it? I was also frustrated that we were delayed a number of times because of mechanical difficulties, but I'm grateful that we took off knowing everything worked. Between the late in-bound crew and the mehanical hold ups, we could have all taken the bus and arrived sooner.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.