Find cheap flights from Chicago to Phoenix

Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"

Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Pros: "Crew, chairs, entertainment"
Cons: "Communication"

Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."

Pros: "All was good"
Cons: "All was good"

Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Cons: "At least one hour late"

Pros: "Great"
Cons: "Great"

Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."

Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"

Pros: "Great service by crew!"
Cons: "Took too long to get on board."

Pros: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."

Cons: "."

Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"

Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"

Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."

Cons: "My flight got delayed for twelve hours with no compensation for a hotel."

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Excellent Detroit crew"

Pros: "On time departure; good updates by flight deck; luggage arrived unscathed."
Cons: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."

Pros: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"

Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."

Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."

Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"

Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"

Pros: "Got a window seat, my luggage arrived with me"
Cons: "Late"

Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."

Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."

Pros: "The flight attendants were very friendly"

Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."

Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"

Pros: "Great staff, quick service."

Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."

Pros: "Perfect"

Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."

Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"

Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."

Pros: "Efficient, comfortable, on time"

Pros: "Service."
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."

Pros: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Cons: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."

Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."

Pros: "Row to myself"

Pros: "great"

Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "Very funny, added comedy to the flight. Great!"

Pros: "Aisle seat; leaving on time"
Cons: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."

Pros: "Quick boarding."
Cons: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."

Pros: "good service"
Cons: "More leg room"

Pros: "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
Cons: "Dancing clowns? Overall it was a nice and pleasant flight"

Cons: "How about not being 4 hours late."

Pros: "Crew was nice. I bought two seats so that I would be comfortable Also the in flight Wi-Fi was a nice touch"
Cons: "Fight was delayed; possibly due to weather Wish the economy seats had just a little more legroom for those of us who are taller"

Pros: "Crew kept very calm and courteous during a delay."
Cons: "There were a ton of angry people about the amount of delays that happened today. There was no reason given and it caused issues."

Pros: "Quick turnaround from incoming flight. Crew was friendly and efficient"
Cons: "Flight was delayed over 3 hours."

Pros: "the seat was incredibly uncomfortable, however the crew was fast, friendly, and extremely efficieny"
Cons: "the seats barely recline and were lacking sufficient cushioning for the bottom, my tailbone area was very sore after the flight"

Cons: "Unable to connect to the new AA so-fi"

Cons: "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"

Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."

Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."

Pros: "On time departure and early arrival"
Cons: "Nothing"

Pros: "Nice newer model plane"
Cons: "The usual...cramped seating. Boarding was very slow."

Pros: "Great and very friendly flight attendants"

Pros: "I travel a great deal and this service was an hour from my home. Now I have to travel 2.5 hours 1-2 times a week. So sad. I am a dedicated AA customer"
Cons: "I am soo sad they are discontinuing service"

Cons: "The seats are much too small both width and length wise."

Cons: "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"

Pros: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."

Pros: "I really like American. The seats were comfy and legroom was adequate. I especially liked the individual screens and free in-flight “Netflix” movie service, which kept my 2 year olds occupied for the 4 hour flight. I see no need to fly any other airline."

Pros: "Orderly boarding process...On time departure, on time arrival.."

Pros: "Crew was amazing, kind, caring & helpful"
Cons: "Same for boarding .....same for entertainment but I enjoyed the music"

Pros: "Nothing"
Cons: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"

Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."

Pros: "Broken down into more groups - ok I guess..."
Cons: "No way to know who was up next, who was in line for what number - should have corraling stations (some airlines have this) where you gather based on your number and can move out of the way for others. Getting onto the plan was awful - the aisle are SO TINY - I'm 5'6" tall and 140 lbs, trying to roll a small back through the aisle, and it was impossible not to hit 14 people. It's like you have to go to class on how to walk through the aisle and not be an idiot."

Pros: "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."

Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"

Pros: "I like that they have complimentary snacks"

Pros: "Flight attendants were very friendly. Very comfortable smooth ride."

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "We had a passenger who had a stroke and had to land in Denver to get her medical help. The crew handled it in a very profession manner."
Cons: "Food Can it be a health bar instead of small cookies."

Pros: "Curtious people...friendly and made sure we had what we needed for a comfortable flight"
Cons: "After arriving in Phoenix the connecting flight was delayed then cancelled. They put me up in a hotel and got me out the next morning. Other than missing a scheduled meeting. They were very helpful"

Pros: "The flight was quick and easy the gate agent was less then helpful but our flight attendent was wonderful"

Cons: "Issues with the booking company Justfly.com and we had several changes in our flight. When we got to the airport one of us was not even in the passenger's list. In the next connecting flight, my reservation was cancelled!! Worst booking company ever. Never work with them. Cheers"

Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."

Cons: "There were no usb jacks to charge phone."

Pros: "Everyone was friendly and helpful"

Pros: "I made it to my destination even though people took forever to stow their luggage. We Taxid to the terminal fast and got out of the plane fast. Which was nice."
Cons: "Cramped spaces even for a larger plane. A woman behind me had 2 younger children and her and her kids would continuously walk about the plane. Even while we were getting ready to take off. And the flight attendants couldn't control her or her kids."

Pros: "Very helpful cabin help"
Cons: "No significant Gluten free/Dairy free options - just a couple of snack items, nuts and hummous & chips. A significant meal option with no milk or gluten would be wonderful"

Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."

Pros: "nothing"
Cons: "everthing"

Cons: "Getting told we changed gates, then delayed, then gate change again, and delayed again. Didn't seem like anyone knew what was going on and being delayed that much messed up my next morning plans"

Pros: "the crew was nice but had no control over the flights that were canceled"
Cons: "the flight to PHX was delayed then canceled then they had to send us from Long Beach Airport to LAX in a old stinky van with a driver that did not know his way. Then the flight was delayed until 1am so I did not get into Charlotte until 9am. that made me missed my meeting. then on our trip home we sat in the PHX airport for 12 hrs because we had flights canceled and delayed then canceled again we got to long beach airport at 630 pm that is 8 hrs later than we were to arrived."

Cons: "The email system set up by Finnair to communicate that my flight had been changed was poor and, therefore, I was forced to spend 24 hours in an airport as a result. Will not ever fly Finnair again."

Pros: "i am missing all my clothes and I have another person things in my suitcase."

Pros: "Staff very pleasant and helpful"
Cons: "I hour in security line"

Cons: "Seats were old, hard and too close."

Pros: "Crew was very friendly and attentive"
Cons: "Older aircraft, delayed."

Pros: "On time departure from Burbank"
Cons: "online check-in was very deceiving leading to unnecessary charges for seat assignment"

Pros: "Domestic airline seats have become too small; flight attendants aren't as friendly as Southwest."

Pros: "Crew was very accommodating"
Cons: "More seating space"

Pros: "love when they turn off the lights"
Cons: "annoying late notifications of gate changes"

Cons: "Crew were not friendly at all; I was sitting in the very last row and could hear them complaining about various things. The passenger next to me asked multiple questions and was flat out ignored each time. The seats were very cramped, the flight delayed; a friendlier crew could have made up for that"

Cons: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"

Pros: "Staff was cool and insured a fast boarding"
Cons: "Rickety plane, lots of squeaking and other sounds. Seats are about just as terrible as the any other airline"

Cons: "No room for my knees - they hurt considerably afterward. The seat did not recline."

Pros: "Nothing"
Cons: "Bad experience"

Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."

Pros: "The nice crew"
Cons: "I wish if there was delay, we could do it at the gate not on the tarmac."

Cons: "No info about gate changes."

Cons: "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."

Cons: "Late late late. 12 hours later I'm still not on a plane home"

Pros: "crew was nice"
Cons: "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."

Pros: "Fantastic service! Much obliged for everything!"

Pros: "My attendants"
Cons: "No free food"

Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"

Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."

Pros: "Same"
Cons: "Same"

Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"

Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."

Pros: "Crew"
Cons: "Turbulence"

Pros: "Crew, smooth flight"
Cons: "No entertainment -not even TV- unless you pay."

Pros: "Nothing."
Cons: "Staff."

Pros: "The entertainment"
Cons: "The outlet for charging was unreliable"

Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"

Cons: "the flight was scheduled to get into Phoenix at 8:18. We didn't get in until midnight. That was a horrible experience"

Pros: "Personable staff, great flight time and an awesome landing."
Cons: "Boarding groups 3-5 lumped together into one Line."

Pros: "On time , smooth flying, great service"

Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."

Pros: "Loved the TVs. Made the flight go by faster. Pilot was pleasant and informative at beginning of flight . Very pleasant personnel."

Pros: "Was on time"
Cons: "Felt like herded cattle on flight - very cramped and uncomfortable"

Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."

Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"

Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."

Cons: "Couldn't reserve/request a seat. Assigned to me About 1.5 hours prior to boarding. Had to wait Around the gate. Should have told me I would not have any choice. Could have walked around. Got a middle seat. It was a long flight."

Pros: "The flight attendant was great! Pleasant, polite and professional!"
Cons: "The flight from ORD to ABE was on a plane with expired maintenance logs or inspections? We were delayed 2 hours in arriving for what seemed like a pilots lax in paperwork. But what does a customer expect from an airline who knows they that customer by the balls?"

Pros: "Nothing"
Cons: "I was angry that I had to fly to Houston before heading to Phoenix which made my arrival in AZ much later than I had planned. My flight had been rescheduled since I missed my flight the night before because the first flight had been delayed. So the new flight was a longer trip because of the extra layover. The overall flight was a mess."

Pros: "Great boarding at ORD."
Cons: "My seat"

Pros: "Movie selection and delivery/access was very good"
Cons: "Seat legroom is insufficient. There was a water leak in the ceiling that dripped cold Wster on me for a portion of the trip."

Cons: "The flight was late by 5 hrs due to mechanical problems. The gate crew was confused about what to do and we ended up with several deboardings and boardings. Food was terrible. The entertainment system did not work."

Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."

Pros: "The flight crew was very helpful and organised the connection between two flights very well under pressing circumstances when there was only 15 min between the flights and the boarding gates being in opposite ends of a big Munic airport"
Cons: "The flight was delayed for 2 h, so we had to run through Munic airport for connected flight. Good sport, but rather tiresome."

Cons: "8 channels of looped shows and movies. Too long a flight for that...and then have to use my device to watch on the free part of the wifi.so no battery left. For this price? And I booked through Lufthansa but flew United. Bad form."

Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."

Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."

Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."

Pros: "The Crew was nice and attentive"
Cons: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"

Pros: "Flight left on time crew friendly and attentive"
Cons: "Long flight could not get a diabetic meal !"

Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"

Pros: "Nothing my flight was half hour late"
Cons: "Very expensive I paid $193 for one way ticket and charge me another $95 for carryon and another Luggage"

Cons: "My second bag overcharged, it wasn't over the weight limit and the airline charge 45 dollars"

Pros: "Everything except the passenger who was drunk"
Cons: "The fact they allow him to answer the plane when he cannot stand on his feet"

Cons: "Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again."

Pros: "Arrived in time"
Cons: "Paying $40 for my checked bag, $11 for my seat, and freezing my butt off!"

Pros: "Crew was nice"
Cons: "My backpack cost me $45 to carry on! I upgraded my seat for additional legroom then when on the flight found out that seat didn't recline. I will avoid flying Frontier in the future."

Cons: "The bag charges were over the top. BUT that wasn't the worst. I landed in Phx a little before midnight and walked to retrieve my checked bags. It took almost 2 hours before the bags came out of the carousel. There were no Frontier employees to help. Sky Harbor employees recommended we call the Frontier line and several passengers did. It wasn't just our flight either, the Frontier flight that landed an hour before us was still waiting and didn't get their bags until 90 minutes post landing. This was the worst customer service I've ever experienced. The high bag fees only added insult to injury."

Pros: "Attendants at the boarding site in Phoenix are great!"

Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."

Pros: "The price was good"
Cons: "Hard seats that did not recline. Everything was an upcharge. Make sure to calculate that into cost, Even water was a charge."

Pros: "No problems"

Pros: "Boarding seemed smoother than American. Seats are pretty comfortable."
Cons: "Extra charges for carry on is not great, but it does make you think about what you pack!"

Cons: "Initial price appears cheaper than other airlines but they get you with their hidden fees. $40 to check a bag under 50 pds??? Can't carry on anything other than your purse, not even a laptop bag without more $$. No free drinks, not even water on this flight. Seats don't even recline. In addition, they don't participate in the TSA Precheck program. Many young children as well as they are a "discount" carrier."

Pros: "The cost of luggage AND carry on came to the cost of another ticket. The lugguge was lost (well, never put on the plane), but was delivered late at night, the next night. The flight left an hour late. The flight was booked solid so the plane was full and crowded."

Cons: "Flight was delayed and departed at 4:30"

Pros: "The crew was very rude, and ignorant, the only thing I did like was that the pilot let us know what was going on"
Cons: "I was the last one on the plane, because I did not check my carry on bag before hand, I was charged 60 dollars. After the fact, I was waiting to get to my seat behind a mom, and her approximately 6 year old son. As I am waiting to find my seat an attendant says to mean, "sir can you please find your seat, we can not back away until you sit down." At this point I am thinking what in the neck do you think it is I am trying to do, but I keep my mouth shut. Then, of course, I have a window seat. So I ask the people in my row to kindly allow me to get into my seat. While an elderly woman is in the process of moving so I can get to my seat, the same attendant says to me in a very demeaning tone "sir please find a seat." Again, I keep my mouth shut, but I am about to lose it on this guy. I finally am moving into my seat, and the attendant announcing over the speaker says, "we can play musical chairs later." I am just disgusted with the way these situations were carried out by the frontier staff. First I pretty much get 60 dollars stolen from me, then I get yelled at and made fun of because I was being kind, and not bashing through people to get to my seat. Not a very pleasant situation, I will never fly frontier again, spirit staff is way nicer, and the prices are cheaper too."

Cons: "If I had known I need to pay for carry-on, I would have opted for "real" airline. The additional fees should have been stated clearly."

Cons: "The flight was delayed, and we were not given any information as to what the issue was (e.g. weather, previous delay, mechanical issues, etc.)."

Cons: "So many hidden fees, not worth the hassle. I will never use this airline again."

Cons: "I had tocwate 30 mins once we landed because there wasn't a gate ready for us."

Pros: "Arrived early both ways, which was quite excellent."
Cons: "Not being able to put my seat back. Being charged for carry-on which is a bit ridiculous."

Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"

Cons: "Frontier did not have enough of a ground crew to get bags off the plane. Had to wait until 1:00 am an hour after landing"

Cons: "For some reason the crew didnt open the door for 5 minutes once we were parked. Onece we landed it took 1:10 minutes for the bags to start being delivered. There was no one at the airport that could tell us why this was happening."

Cons: "No room, very uncomfortable"

Pros: "The staff was friendly"
Cons: "The four hour delay sucked so bad"

Cons: "My bag was 6 lbs the weight limit, so I had to pay $115 for one checked bag and $40 for a carry on. Not sure if it is on PHX or Frontier, but waited 25 minutes for any luggage to show up to the carousel."

Cons: "Expensive items were taken from my checked baggage."

Pros: "Nothing"
Cons: "Lower ticket prices but charge for a carry on and the flight was late"

Pros: "When I needed water it was provided."
Cons: "The flight was delayed by an hour and a half due to maintenance and paperwork."

Pros: "The price was great. The ride and crew where great."
Cons: "The seats where a little small. Baggage fees too expensive."

Cons: "Tickets purchased together but they assigned seats in different rows. Had to pay extra to sit together. Return trip to Phoenix airport personnel not constant in giving updates. No compensation for delay."

Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"

Pros: "Absolutely nothing. The worse airline out there. Bunch of crooks. Kept 150 more people in the dark while we were delayed for almost 7 hours! Did not offer any information, did not solve any issues, did not even offer a damn bottle of water! GOD AWFUL customer service. Never again will Frontier get my business. Neither us or anyone else that I know."
Cons: "Everything about it was horrible. I will make sure our Awful experience will be heard every where in the media. It's a shame that Kayak supports such a low rate airline. Next time around I will check other sites before finalizing my ticket with Kayak."

Pros: "Nothing"
Cons: "Too small"

Pros: "Flight on time, good price"
Cons: "Paying for seats and bag"

Pros: "The boarding was quick"
Cons: "No snacks/drinks given on a 3 hour flight. Flight attendants seemed rude and sarcastic."

Pros: "Seats to recline a little bit, complimentary drinks ( soda, tea, coffee, water )"
Cons: "Seats did not recline and uncomfortable on 3 hr trips."

Cons: "Everything!!"

Pros: "Flight was on time, boarding was quick."
Cons: "They charged to pick seating, for carry-ons, and for beverages on the flight. The money I "saved" compared to other airlines, I ended up probably spending more due to the additional charges."

Pros: "on time service personel good"
Cons: "the air line is charging for everything including sodas ,cary on lagages with I think it is a little to much for the price"

Pros: "Speedy boarding and fast flight, crew was ok."
Cons: "Charged for one bag, charged for soda and chips on plane."

Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"

Pros: "Non- Stop flight"
Cons: "6 hour 15 minute delay due to a mechanical problem. I learned that the problem was a broken seatbelt. I later learned that this plane was in the hanger in Chicago since the previous night. I received a $100 voucher for the inconvenience. I have to use the voucher in 90 days. Since I am not a frequent flyer this is no use to me,it should be extended to one year."

Pros: "When it was over."
Cons: "A four hour delay with no explanation. Giving up my seat so a family could sit together, only to be told I might have to get off the flight because they were over sold. Complete lack of professionalism."

Cons: "The flight was delayed 7 hours. It was horrible."

Pros: "As good as it gets nowadays, staff pleasant and efficient."
Cons: "Nothing."

Pros: "Boarding was quick and easy"
Cons: "everything is an up charge, from carry-on bags to soda and snacks. if you want any and I mean any extra legroom expect to pay 17-25 dollars extra as well."

Pros: "Very efficient boarding process Comfortable seast. crew was friendly. Unfortunately, we had to sit in the plane for an hour waiting for it to be de-iced. I don't know whether front tier could have done anything to avoid that, but they did make up almost all the time and we landed hardly late."
Cons: "More announcements as to why we were so delayed we are sitting on the plane"

Pros: "Everything was good, no complaints"

Pros: "Crew"
Cons: "Nothing."

Pros: "Crew was attentive and friendly"

Cons: "Delayed because of frozen jetway, should’ve checked it out before plane came in"

Pros: "Arrived early"
Cons: "Arrived earlyThe seats were way too small and I am a small lady"

Pros: "New plane, Smooth on time departure and landing."
Cons: "Small seats, charging for carry on bags and to pick your seats, website didn't function well when I tried to get boarding passes, automated customer service was not helpful."

Cons: "This airline charged me nearly $100 in hidden fees. When I asked a representative why how I could get my money back, she was unable to help. She couldn't even tell me why I was being charged extra. Don't waste your time with this garbage airline. Complete joke. Looking forward to promoting Southwest to my friends and family."

Cons: "No room, no free soda"

Pros: "No problems and arrived dearly"
Cons: "Having to pay 4 water"

Pros: "Price of my ticket"
Cons: "The landing and seats not reclining"

Pros: "Comfortable with great low pricing"
Cons: "No free amenities"

Pros: "I like the name of their airline but that’s pretty much it. I would only consider them as a last resort."
Cons: "I have to be 45 minutes early to check in, I showed up 37 minutes early. They were VERY firm about the 8 minute difference which was disappointing but ultimately it was my fault I missed the flight and I accept responsibility for that. I didn’t make a fuss or try to negotiate, as soon as they told me that taking my flight was not an option I accepted it and moved on. My problem was with the level of service I received. I was very calm and polite with them and they were very uninterested in helping me find a solution for another flight. They seemed annoyed that I even asked them to help me explore other options . There were some annoyed sighs, they looked and shrugged at me without saying anything one time but the most annoying thing was that I was cutoff while talking to them multiple times. Even when I was just saying things like “hey sorry this is a complicated situation but I appreciate your help, the most important thing is making it to my destination on time not the price”. The options they were offering me were valued based on price, I wanted them to look at arrival time first and price second but they cut me off and started talking about other things. Other times when I’m saying something they would just turn away while I’m in the middle of my sentence and ask a co-worker a question as if I was never speaking to them in the first place. In the end they said I need to speak to the supervisor. I asked if they could get her for me and they said no because she was in another part of the airport at the moment, they have walkie talkies so I asked if they could at least contact her through there and let her know about my situation. They didn’t do that either, instead they just told me to wait and keep an eye out for her. They said she’s short with curly hair. That’s it. So I’m supposed to just sit and wait for someone that I’ve never seen before in my life. Apparently she walked by and I missed her because she wasn’t dressed the same as her other employees but the employees saw her and didn’t bother to get her attention and point her in my direction. After another few minutes of waiting I asked them where she was and they said “oh she walked by you didn’t see her?” The airline was not busy at all either so there is absolutely no excuse for this awful service. Once I arrived at my destination I told my friends and family about my experience and they had their own horror stories with spirit airlines too. The terrible experience made me very hesitant to fly with them again but the fact that my friends & family have had their own separate awful experiences made me 100% sure that I never want to use this airline again. I ended up taking a flight with United Airlines who had employees that were way friendlier and more helpful."

Cons: "Didn't have any food or entertainment, that's the reason for the low score. You need a N/A"

Cons: "Crew could have come around a second time"

Cons: "Could not even get a glass of water without having to use credit card"

Pros: "Great for anyone simply looking to get from point A to point B - no fuss!"

Pros: "Friendly & polite with sense of humor!!!"

Pros: "What I liked was getting from point A to point B ok."
Cons: "There was a 3 hour flight delay that could of been explained clearly and was told $50 compensation, but have yet to see credit."

Pros: "Nothing"
Cons: "Sassy flight attendant making stupid jokes. Flight attendants over served 2 passengers. One was sitting next to us and was almost incoherent so I'm not sure why he was even let on."

Pros: "Co.fortable seets"

Pros: "Plane was new, cleaner, and roomier."
Cons: "Plane was old, seat (exit) worn out, cushion was short and hard, i.e. No cushion. Flight was Del aid, gate attendant gave no update as to why until 30 minutes after boarding time. And it was jetway attendant that made the announcement. Cabin flight crew looked tired. Cabin lines to bright during boarding and prior to landing. Plane needs to be retired, old and uncomfortable."

Cons: "delay of 2hrs and disruptive drunk idiot"

Pros: "I loved my seat. I was lucky enough to get put in the front where the seats are bigger. I probably wouldn't have liked to be in the back where it looked more crammed. Staff was nice and friendly."
Cons: "Nothing to read? Not even one of those stupid Airline magazines or a Sky Mall or something to read to help pass the time? That would have made the flight better."

Pros: "it was an inexpensive flight roundtrip to Chicago from Phoenix"
Cons: "No cushioning on the seats. they do not recline, and a 4"x8" "tray table" . Very uncomfortable seats."

Pros: "It was cheap. The airline gets you to where you need to go... The flight attendants were very nive. Well, I slept the entire flight, so I'm just going to assume they were nice. No complaints about them from me."
Cons: "I mean, obviously the flights are cheap for a reason. Buy your bags online or else you're paying $100 for each. (which absolutely sucks) They have no charging ports on the plane, so if your phone dies on your four hour flight only one hour in, then that's too bad."

Cons: "Couldn't make the flight, and couldn't even get any money back.wont use this sight anymore."

Cons: "Flight was canceled less than two hours before take off for scheduled maintenance"

Cons: "Late boarding due to delays from previous flight."

Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."

Pros: "Staff was friendly and helpful"
Cons: "Flight was late, boarding info was not updated at terminals."

Cons: "Never fly this airline"

Pros: "Inexpensive ticket prices due to getting rid of many services that I don't use or care for."
Cons: "No reading material related to Spirit airlines. There should be something like a small magazine in the seat back promoting your business for customers to read."

Pros: "Hadn't flown Spirit in years, and I was very satisfied with them."

Pros: "Price"
Cons: "Managed to catch a virus so couldn't travel (doctor's orders). Partial credit was given when I'd much rather just have a refund."

Pros: "very uncomplicated"
Cons: "to little information about baggage restrictions (no carry-on included!)"

Pros: "If you're traveling light, the airfare is great. Only pay for what you need - no food, no luggage, etc."
Cons: ""Read the fine print" is what I was essentially told when I learned I had to pay $50 to check my suitcase. I booked via Kayak - who gives no indication of the several fee options to check luggage, beginning from $30 online at spirit.com and so on. Disliked the service and structure, won't fly Spirit or book through Kayak again."

Cons: "Cancelled my flight at the last second."

Pros: "Nothing."
Cons: "First, the gate swited twice. Flight was delayed 30 minutes. Plus, I paid to sit in the 4th row, but the 3rd row was empty. So, the flight attendant let people who didn't pay extra for those seats, move all the up from the back of plane. Seriously? Why did I have to pay then? Should I then be entitled to a refund since other people sat there for free?"

Cons: "Try getting charged for your bags only to then get stuck paying even more for your seats because the only ones left. The last available seats where in an exit row and I was forced either to pay extra to check my bags in at the airport or choose and pay for the last available seats. Either way they squeezed every last penny out of us."

Pros: "Nothing."
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"

Pros: "Nothing"
Cons: "Delay!, prices on bag charge"

Pros: "When they grossly overcharged me on 1 checked bag they did refund the difference."
Cons: "website is very hard to navigate and I am proficient on the computer."

Cons: "Well the flight got cancelled. So the entire process was absolutely awful."

Pros: "Nothing"
Cons: "The plane took well over 40minutes to depart. I asked a flight attendant if she could solve an issue that I had with the seat I was in, she said sure and never did a thing. I sat next to a rude and inappropriate couple that was making out and kept bothering. I felt uncomfortable thought the entire flight. I will never fly with spirit again. I've had other issues as well with spirit the last time I flew but decided to give them a second chance. Never again."

Pros: "Prompt departure or arrival"
Cons: "Paying for extra luggage weight over 40 pounds. All other airlines set it at 50 pounds so when told I had to pay a ridiculous $25 because bag was at 47 pounds (underweight for other airlines). It spoiled my experience with Spirit. You advertise cheap prices but are sneaky with extra costs. Ridiculous. I do not ever plan to fly Spirit ever again. Disgusted. Let people know in large print that the luggage weight is 40-yet that's ridiculous not to go with 59. Women at checkin were unfriendly & unprofessional. Such a horrid experience."

Pros: "The flight was smooth and quick"
Cons: "Nothing bad to say about the flight"

Cons: "I cancelled the reservation after 10min, but I have been charged for a complete airfare. The company refuses to refund me for the full fare. The company offered me an alternative of flying with them and get a refund of 70 something $ within 60 days. That can not be done! BTW, in all other airline companies you can get a full refund if the deal was cancelled within 24H from when the reservation was done. I am very frustrated."

Cons: "No more to be said."

Pros: "Nothing"
Cons: "Everything"

Pros: "The bottom seat cushion was firm, suitable for long flights without butt pains."
Cons: "I usually like to fly an airline that doesn't make every attempt to be as inexpensive as possible; however this flight from Chicago to Phoenix for $177 was the earliest available so I made my decision based on that. What I didn't like is what you can probably guess; I was dinged $55 for a carry on bag, check in was through kiosk only with agents available is something went wrong (the card reader on mine was bad), there was no complimentary anything on the flight - that includes water, and there were advertisements in the plane. Ugh,"

Pros: "The flight attendants were quite amiable and realize it's a cheap airline, which made it slightly more enjoyable"
Cons: "Extremely tiny seats that don't recline (and I'm a small person). The plane was delayed because they couldn't find a gate to dock in, even though the plane was just sitting there. All food and drinks are for purchase only."