Find Cheap Flights from Phoenix Sky Harbor Intl to Chicago (PHX - CHI)

The actual flight itself was smooth and as expected.

Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!

Pilot was cool and flight was fast

Accidentally paid for carry on baggage that I didn't need. Refused refund by Frontier. Never will use the airline again.

not much - low fare i guess

uncomfortable seats.. extra fess for almost everything including water.. no legroom.. delays

Nothing

No room no service horrible everything

The price

The rep was hard to understand. No real help on offering something for the delay inconvienance. He just rebook a later flight to a different city. That made a very late arrival. I am not satisfied with United airlines.

I liked being able to use the Kiosk to self check in.

I hated the fact that the flight wasn't a direct flight. I hated switching planes and dealing with layovers. A direct flight would've been more satisfying and suitable.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

No hassle

I wasn't allowed to check in online and couldn't find out the reason for that

NOTHING

Everything. DELAYS___DELAYS

Overall it just a bad experience. And the pricing model is misleading since carry-ons cost as much as bags underneath but that isn't fully disclosed until after you make a non-cancellable reservation.

The chairs are awful and don't recline. The crew was extremely rude and very impatient. They're was no entertainment. The food tray was so tiny I couldn't use my laptop. Even worse then spirit.

When the flight crew came over the system, you could barely hear them. After a bit, I stopped paying attention. The flight attendants could have been on one of the so called major airlines. There doing there job and that was about it.

delayed almost 2 hours

that i had to pay another 17 dollars to get a seat on plane,so the 49 dollar price tag was not the bottom line

The pilot. The plane was flown perfect from take off to landing.

The kid screaming the whole flight.

If you are going just for a weekend and can fit everything in your backpack and laptop bag, then this is the airline for you. The seats do feel a little tighter that other airlines. On the redeye flight, the coach seating was a van bench with 3 seat belts which is strange, however no one was sitting next to me so I was quite comfortable.

Low fare airlines attract a different kind of customer. Half are like the typical "Walmart" customer. If you can tolerate that, then the fare is worth it. Also, someone was passing silent gas all flight long. It turned out it might have been the service dog behind me. I am not sure but it was disgusting. I was burned in the past because of their baggage fees. As long as you can fit everything in a back pack, then this is the airline for you.

I purchased an exit row seat for the additional leg room which was plenty. The seat itself was difficult for a 3 plus hour flight.

The flight very smooth. Stuardests were very friendly and welcoming

The carry on bagadge charge

Crew was nice, plane was clean

So shaky, I never get sick and I was dry heaving in the bathroom. I get that it's a value flight, but is it safe? Are the pilots economic too??

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Nothing

They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on

Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side. Crew seemed friendly enough although my interaction with them was pretty much limited to requesting a full can of coke for myself and one for my wife. Ticketing counter lady in Phoenix was very helpful with seat switching for us and with allowing my checked bag to be slightly overweight.

Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking.

Flight attendant

We were avoided by United Airlines staff until we were made aware we would be 1 hour late for departure which led to 1.5. Then we get on the plane and we are waiting another 30 minutes before we actually depart. We land and again we are sitting in the plane for 30 before doors open.....

My flight was eventually rescheduled 13 hours later.