PHX - CHI
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Round-trip
1 adult
Economy
Thu 3/9
Thu 3/16
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Good to know
Low season | February |
|---|---|
High season | June |
Cheapest flight | $37 |
Average price round-trip | $300 |
Good deal round-trip | $111 |
Good deal one-way | $94 |
Best time to beat the crowds with an average 54% drop in price.
Most popular time to fly with an average 34% increase in price.
Flight from Phoenix Sky Harbor Intl to Chicago
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When to book flights from Phoenix to Chicago
Estimated round-trip price
Average price per month
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Top tips for finding a cheap flight out of Phoenix
- Looking for a cheap flight? 25% of our users found flights on this route for $94 or less one-way and $111 or less round-trip.
- The cheapest flight from Phoenix to Chicago was found 45 days before departure, on average.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be May, June and July. The cheapest month to fly is February.
- Morning departure is around 4% more expensive than an evening flight, on average*.
- Phoenix Sky Harbor International Airport (PHX) is a hub of many licensed car and shuttle companies offering services to various destinations within and beyond the airport. For instance, if you want to exit the airport via Stagecoach Express/Casa Grande shuttle, find its pick-up station at Terminal 4, level 1, adjacent to door number 5.
- Suppose you have a scheduled flight early in the morning. In that case, consider spending a night in one of the hotels near Phoenix Sky Harbor Airport (PHX). Typically, such hotels are known for providing courtesy cars to and from the airport, thus ensuring that you reach the terminal in time for your flight. Hilton Garden Inn Phoenix Airport North and Hilton Phoenix Airport are such establishments.
- Travelers departing from Phoenix Sky Harbor International Airport to Chicago should remember that the facility features two Terminals; 3 and 4. If you fly JetBlue or Delta Airlines, you’ll depart through Terminal 3. Terminal 4 is reserved for international flights. The inter-terminal transfer is via the free PHX Sky Train, which also connects to the East Economy Parking and Valley Metro Rail.
- If you are flying aboard American Airlines from PHX to Chicago, remember that the carrier has its hub at O'Hare International Airport (ORD). You’ll arrive at Terminal 3 and locate the Admirals Club in the same terminal, Airside, at the crosswalk between Gates H6 and K6. You’ll enjoy priority access, fast clearance at the checkpoints, and better connection to other destinations.
- Travelers with depleted wallets may consider recharging them before leaving PHX for Chicago. Several credit unions and banks run their ATMs at this facility. For instance, if you’re using Terminal 3, Bank of America has its ATM pre-security, Level 1, and Baggage Claim. The same bank has an ATM post-security near Gate F5.
- For a quick and convenient way to get from Chicago Midway Airport (MDW) to Downtown Chicago, the Chicago Transit Authority's Orange Line is a good choice. This train runs from early in the morning each day until after midnight, with expanded service during morning and evening rush-hour periods. The train station is located just east of the airport terminal building and is connected to the terminal by an enclosed walkway.
- If you are going to be taking your four-legged friend along with you on your flight to Chicago, the Phoenix Sky Harbor International Airport (PHX) offers seven different areas within the terminal area for pets to stretch their legs, take a potty break, and drink some water.
- To catch a ride from rideshare companies such as Uber or Lyft, there are designated pick-up locations at Chicago O'Hare International Airport (ORD). At Terminal 2, they are on the upper level between Doors 2A and 2D, and at Terminal 5 the waiting area is on the lower level, near Door 5B.
- If you will be traveling with children on a trip to Chicago, Phoenix Sky Harbor International Airport offers several features specifically for children. These include family-friendly parking spaces in the east economy parking area, as well as several children's play areas throughout the terminal buildings.
- If you will be driving to the airport before your flight to Chicago, Phoenix Sky Harbor International Airport offers many parking choices. These range from an economy lot that will cost about $12 a day to their valet parking service, which costs around $33 per day and offers extra services like car washes and oil changes while you’re gone.
FAQs for booking Phoenix to Chicago flights
Top 4 airlines serving Phoenix Sky Harbor Intl to Chicago
Scores according to KAYAK customer reviews7.2
American AirlinesOverall score based on 46165 reviews
7.5Boarding
7.1Comfort
7.8Crew
6.8Entertainment
6.7Food
Airline reviews
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Pros: "Bags are no where to be found after landing 25 minutes ago"
Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Pros: "737 was comfortable on the bulkhead row, 8. Good visibility."
Cons: "Live TV on would last about 5 min per glitch."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Cons: "Confusion over plane boarding"
Pros: "Short connection times"
Cons: "Being on time because of short connection time"
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Pros: "The seats were comfortable"
Cons: "There’s zero legroom."
Pros: "Only a small 20 minute delay - things went rather smoothly"
Cons: "Delay in boarding due issue with aircraft"
Pros: "I think everyone was traveling for the holidays and was cheerful, made for a good flight!"
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"
Pros: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"
Cons: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Pros: "Fun attendants"
Cons: "We boarded late, and due to technical issues had us stay on the plane for 30 minutes with no AC and delayed us for over 2 hours. I had a meeting and missed it. I’m also an American Airlines member and am horrified by this experience!"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Spotiy WIFI for $12. Not worth it. Had to log in multiple times. Still wouldn’t work well"
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Pros: "Flight attendants"
Cons: "Layover, I had to also unexpectedly pay $50 for my carry-on. I couldn't help that I was group 9. I am very disaapointed. I will be using Jet Blue next time I fly to Arizona."
Pros: "Didn’t like anything"
Cons: "Delayed several times"
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Pros: "Great crew"
Cons: "WiFi not working"
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "Everything was good."
Pros: "Best landing ever, like a butterfly."
Pros: "The cabin crew bent over backwards to help."
Pros: "Seats were overall comfortable, food was adequate, flight attendants where nice, and great selection of movies."
Cons: "We weren't able to choose seats at time of booking and AA gave my fiancee and I seats on different parts of the plane; AA employee suggested we ask other passengers to switch with us, which is not convenient or preferable--it shouldn't be difficult to put 2 people next to each other on such a large plane; almost 3 hour delay made a really long flight (over 10 hours) even longer causing us to miss our connecting flight; boarding passes where reissued but we had to pay extra baggage fees since AA transferred to a different airline and didn't provide vouchers or other ways to cover baggage fees which where originally covered by the ticket; new boarding passes didn't include our TSA precheck status which was on our original boarding passes, so would have had to go back to ticket counter to get boarding passes reissued or go through regular security line--both inconvenient and time consuming-- would be nice if AA paid more attention o these details"
Cons: "Delayed flight, multiple gate changes"
Pros: "nothing"
Cons: "narrow seats no leg room"
Pros: "Boarding and flight were on time."
Pros: "Staff was courteous. Plane was clean."
Cons: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."
Pros: "Full flight, crew worked timely"
Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."
Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Pros: "Good entertainment"
Cons: "Bad organization during boarding"
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "The gentlemen from the wheelchair service who was there to pick us up when we arrived in Heathrow went above and beyond his duties. Instead of passing us over to another wheelchair attendant as we needed to switch terminals, he stayed with us thru the terminal change until we were on the airplane. We needed to get our boarding passes at Heathrow from a different airline and he helped us with this. Kudos to him!! The attendants on this flight were very helpful when my husband was having a diabetic reaction and I was vomiting form air motion sickness. We were a mess!! However the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we were exiting the plane. Nice Job"
Pros: "•Boarding was easy - small plane. •No crazy flight maneuvers, so I guess good pilots"
Cons: "•Cash only for drinks?! C'mon AA, it's 2017. •Charging for checked bags is greedy, I don't care if others do it, that's not a good excuse + Southwest doesn't charge. •Plane left 30 min late (and arrived 30 late), then had to sit on Tarmac waiting for a gate. •Placed us at the farthest bagged claim from our arrival gate (all bagge claims walking up to ours were empty), so thanks for thinking of the customer first there. •I reserved an aisle seat, they changed me to window without asking. Thanks. •Overall, there are too many other choices in airlines... I may just be one customer, but this is one less they'll have, as other major carriers haven't ever racked up this amount of annoyances in a single trip with me before."
Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
Cons: "temperature was too hot and stuffy."
Pros: "Quick action on potential turbulence"
Cons: "Too warm on the plane."
Pros: "Nothing."
Cons: "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Pros: "comfortable seats"
Cons: "While boarding the plane an AA employee actually grabbed the 1/4 full gym bag out of my boyfriend's hands and said he had to check it (even though it had fit under his seat next to his backpack on our previous American Airlines flight). Boarded and saw there was still plenty of open overhead bin space. Had to wait 30 extra minutes at our destination to claim his unnecessarily checked bag. This is on top of poor customer service from the gate agents and a long delay on our outbound flight. Will not choose to fly American Airlines in the future"
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side. Crew seemed friendly enough although my interaction with them was pretty much limited to requesting a full can of coke for myself and one for my wife. Ticketing counter lady in Phoenix was very helpful with seat switching for us and with allowing my checked bag to be slightly overweight."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking."
Cons: "Ohare baggage claim. I was first class and my bag came out last"
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "Nice crew"
Cons: "Seats. At 6”5’ tight"
Cons: "Delays, delays, delays. :("
Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"
Cons: "Boarding before scheduled time was not pre announced, seats lack legroom, unlikely to choose United again"
Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Pros: "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
Cons: "Most disliked the seats. Not very comfortable for a three hour trip."
Cons: "Lost luggage’s"
Pros: "Everything was usual, nothing special."
Cons: "The planes were late, but more importantly they lost my luggage somewhere."
Pros: "Nothing"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
Cons: "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Pros: "Very friendly crew"
Cons: "My earphones jack did not work."
Pros: "Comfortable seats"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "Last row - very large man that should have needed two seats !"
Pros: "But as far as I know, nobody was beaten up by your goons. From now on, I will fly United only as a last result."
Cons: "WiFi not worth anything unless you pay."
Pros: "I loved the ground crew. Flights were delayed, but they kept us informed an expedited turn around. Also I had to change flights to get home and their phone-support was perfect. Hey, they even had a cookie on the last flight that was quite good - go figure!"
Pros: "Nothing"
Cons: "We went through TSA screening and weren't stopped or checked for our carry on. However when it came time to board the plane the agent stopped us, pulled us to the side and told us we couldn't board the plane because our carry on were too big. We then condensed our luggage while no one else was being stopped or asked to check their carry on for size in the bins and the agent withheld our boarding passes. We felt we were unfairly being targeted for the color of our skin and our names."
Pros: "Flight attendants were nice"
Cons: "When we flew to Hawaii, there was a lot more comfort and space around us. My son flew on American and met us there, he had movies he could watch on screen in front of him, free cokes and snacks; we had water...no snacks....no movies....AND WE WERE REALLY CRAMPED....would not fly this airline again"
Pros: "Check-In was very fast and easy. Counter assistance was top notch"
Cons: "It wasn't United's fault that their flight was delayed so that was the only snafu in the entire trip"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Pros: "Friendly staff."
Cons: "Lack of leg room."
Pros: "UNITED FLIGHT, great service, LOTS OF LEG ROOM! Pilot and first officer greeted the passengers as they deplaned."
Cons: "Touch down a little bumpy, not so smooth, but ok"
Pros: "No issues staff was friendly and helpful"
Cons: "Everything went well Lloyds"
Pros: "Enjoyed be seats & actually had enough leg room even w a middle seat. Very pleasant attendant...only had enough tea for a half cup.....came back w full cup AFTER service cart left aisle"
Pros: "I liked the fact that we had receptacles to plug in, that was such a huge plus. The crew was nice, the plane boarded, pretty quick."
Cons: "The windows, I know it's a complete design issue, but if the windows were bigger, or really if they were a little higher,"
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Pros: "The flight was dark"
Cons: "I had to check my bag because their boarding process requires me to board last."
Pros: "Nothing."
Cons: "My 5hr layover that was not supppose to happen"
Pros: "The price and the time for departure"
Cons: "The delay in boarding and the delay when we landed due to no gate for the plane to park. What food a tinny bag of pretzels and over priced snacks. I was in the last row and had a window seat but a non English speaking person would not move and the staff would not assist they suggested I sit in the isle seat."
Pros: "Process went smoothly. Mainly everything that was expected was provided."
Cons: "I was disappointed the entertainment option on the United app was not available for this flight. Also, trash was not collected until the end of the flight which was irritating to keep I. My pocession for the entirety of he flight."
Pros: "Very good service and great pilot"
Pros: "The plane was on time."
Cons: "Leg room is terrible. My knees were being pushed into hard plastic for 3+ hours."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "So much better than these cut rate airlines that low ball the price, but it's actually more when you add on bags and a soda."
Cons: "Everything was great."
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Cons: "Terrible experience in onboarding.. Later on i was made to sit in flight for 5 hours at mumbai airport"
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Pros: "Ease of boardingf"
Cons: "Flight from Phoenix was way too crowded"
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."
Pros: "Boarding"
Cons: "It was a red eye and I couldn't get comfy."
Cons: "Lack of comfortable space. :-("
Pros: "The Flight crew did a good job and the price for the flight was good"
Cons: "The flight to phoenix was 2 hours late due to issues getting the plane to Cincinnati it happens no big deal. However the flight coming back from Phoenix to Cincinnati took off on time and landed early but when we landed it took over an hour to get our bags initially there was a storm that held them up but after the storm other flights were getting there bags but not frontier and when we finally for a representative she was very rude and provided no answers as to what the problem was she just said the ramp is closed and stormed off. I will be contacting the cooperate office regarding this."
Pros: "Pleasant and willing employees. On time."
Cons: "Tight elbow room, hard seats very little leg room."
Cons: "My bags cost more than my flight And the tray tables are ridiculously small Every beverage u have to pay for"
Pros: "Boarding was good"
Cons: "How do you board a multi-million dollar aircraft, yet still find yourself in an old western tv show. Easy, fly Frontier Airlines. The seats were like riding on an old horse buggy. Hard and unforgiving. The only positive was I didn’t get any slivers in my butt. No complimentary anything. Even the old settlers from the past could rustle up something simple to eat and drink, but not on Frontier. They need to get up to speed in this department, other airlines are starting to give drinks and snacks again for the long wagon ride in front of them."
Pros: "Nothing."
Cons: "The total cost of the flight is just a fraction of what you’ll pay. The nickel and dime you for everything. $38 for a carrying on, same for a checked bag. It was a quick trip and thought a back pack would be okay to carry on.... nope that’s $38, if you pay ahead of time. They charge more at the gate. When you check in they try to get you to pay anywhere from $9 to $21 to pick a seat. Seats don’t recline either. Flight was also late. You’re better off paying the full fare on another flight than flying Frontier. Never again."
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Cons: "Flight was delayed, and no connection to destination. Gate attendant was zero help in a re-send route She could get me home in 3 days. What a joke of an air line!!"
Pros: "Early arrivals"
Cons: "N/A"
Cons: "Never again Frontiers"
Cons: "extra baggage fees for a single carry-on & having to pay $5 to choose my seat after already buying a ticket---price was not what initially seemed to be"
Cons: "Delayed an hour, no explanation"
Cons: "We sat on the tarmac in DSM for an hour!!!"
Pros: "I was almost late and they did everything they could to help me get to my destination including running my drivers license to me, as I was realizing at the security check that I had lost it. Then the crew was second to none and far better than other larger airlines. I'm sure most people know through word of mouth or their own experiences that they are sometimes spread too thin to cater to the customer anymore and this, however, was a fresh change of pace. I rarely take the time to fill reviews out but felt obligated in this case to spread the word through my gratitude. I had recently been laid off and they made sure I got on my flight for a job opportunity I needed. I thought the best part was the $59 ticket with tax but you can't quantify real costumer service like that. Thank you again to everyone at Frontier Airlines!"
Pros: "Crew was friendly. Was pleasantly surprised I didn't have to pay for the air we breathed."
Cons: "Must pay for everything: checked bags, carry-on (spoiler alert - carry-on is more expensive than checked bags), beverage service (water is the only complementary option), seat selection (I'm not clear what happens if you don't pay to choose a seat - do they pick one for you? Mysteriously, the rates to pick seats were higher for outbound flights than they were for the return flight). My impression was that I would have had to pay for a boarding pass if I didn't print one ahead of time. Total cost with all fees was definitely not the cheapest route - plan on at least $150 additional fees to add to your round trip ticket cost. I tried to get smart on my return, so I downloaded the Frontier app to my phone only to get a dagger-stare from TSA going through security because I had to show them my boarding pass on my phone instead of having a paper pass they could scribble on."
Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."
Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."
Cons: "Flight delayed"
Pros: "Price of flight"
Cons: "the plane took off about 45 minutes late, but we were not told why there was a delay"
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Pros: "We were on time"
Pros: "It was a smooth and uneventful ride. That is always good!"
Cons: "It would have been nice to have been offered at least a cup of water. The seats were not easy to sleep in."
Cons: "The check in staff was completely slow. The plane staff was not complaint with some safety standards. I hated having to pay for bags and seats"
Pros: "Attendants were helpful and friendly."
Cons: "I did not like the surprise that I had to pay ANY fee, much less such a high fee, for a carry on and luggage. Therefore, what I thought was an incentive to fly Frontier because I felt as though I was getting a great deal, became Just another money-grabbing corporation who I felt was insincere upfront about the added charges. This made My flight even more than I would have paid total for a larger and more well-known carrier. Therefore, no more incentive To use Frontier.... Disappointed... In addition, the tray table was so small it was virtually useless. At least the service Was good....Cokes should not really be at a cost, since the fare was higher than a larger carrier. Hmmmm....."
Cons: "Don't know if this is a Frontier problem, but it took a long time to get everyone boarded and we were a half hour later than posted departure time.. On the O'Hara side, there was a very long wait till baggage was delivered to the carousel --Over 35 minutes. Seats were not real comfortable due to the fact they don't recline at all."
Pros: "My initial flight from Denver to Phoenix was a hour late, but lets talk about the way home.... Flight got in OK and then we waited 45 minutes for a gate to open. Could you park us at another gate? That would be too simple. When we parked we waited another 20 minutes while they put a jet way in place. Now answer this... the other plane just left that spot, so what happened to the jet way from that plane? Do they completely take it away or just fold it up? Fold it up I bet , so it was in place just had to be opened up. I guess they couldn't find anyone to do that. I know this sounds petty, but I have never taken a Frontier flight that went smoothly. Thank God I haven't had to take many. And it's not as cheap as it looks by the time they get you for bags and a charge for your seat. I ALREADY PAID FOR MY SEAT, WHAT'S THAT ALL ABOUT. Bye Bye Frontier, I'll pay more for the service issues."
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Pros: "Price"
Cons: "The customer service of the crew at the gate was not nice. Many people were upset at the gate."
Cons: "The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Cons: "No agents were present at the gate for about 40minutes-1 hour, during the period when the flight was supposed to depart. The Frontier monitors were never updated."
Pros: "Price"
Pros: "Flight was smooth"
Cons: "Crying. Loud. Babies"
Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"
Pros: "Speedy boarding, take off was smooth."
Cons: "Seating was a little cramp, landing was rough."
Pros: "on time, nice crew"
Pros: "The only person who seemed to like his job was the gentleman checking in our bag (which unfortunately costs 40 dollars instead of the expected 30. Difference being we didnt check in online)...."
Cons: "..... EVERYONE else, though, were debbie downers - no smile, no happy attitude, no good signs of a positive trip. Asked one of the flight attendants for water so my significant other could take her prescription pills and she nodded her head in a way that it was too much trouble for her to do. Oh, and we never seen that water. Besides that, a child behind my other's seat constantly kicked the tray up and down attached to it, which made it IMPOSSIBLE to get any sleep. Granted, this is probably a parenting issue, its staff responsibility to recognize issues and at least try to resolve them. They charge per general/economy seating making the ticket price untrue in value so expect to pay a MINIMUM 20 dollars more than you bargained for. Also, as every other airline I have flown with included a free carry on bag during travel, fronteir did not - they choose to charge their customers more for a carry on than the 50 pound checked in bag. Better to go with AA or Delta or United, etc. Pay the extra dollar because in the end your actaullt saving in comparison to Frontier. Something is just totally off about this airline in general and I WILL NEVER fly with them again"
Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."
Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."
Cons: "I felt duped and deceived by the slimy nature of your airline not being upfront with its prices. $13 dollars to choose a seat??!? 40 FREAKING dollars just to WALK on the plane with my carry-on?? I thought Fronteir would be like other airlines but no, I had to pay $53 TWICE just to walk on the plane for my round trip flight. If my flight is going to be $106 more than what I paid on the ticket, then tell me upfront so I can know not to fly with you guys. And after all of that, being tricked into paying more than HALF of my ticket price in stupid hidden fees, your plane was cramped and austere, lacking the padded chairs, ample legroom, normal-sized tray tables, and conplimentary beverages available on countless other airlines. So I basically paid $100 extra for a cramped and uncomfortable flight. I was disappointed in your airline as a whole and will never be flying with Fronteir again."
Pros: "The crew was very nice."
Cons: "Carry on charge. Cramped seats. Seat did not recline. No entertainment."
Pros: "On time, safe."
Cons: "Added costs for seat assignments, bags, and food"
Pros: "Nothing"
Cons: "No leg room in 1 A . Paid $25. To be cramped in front seat. Over charged for my bag. I will never fly frontier again following this trip."
Pros: "Price of airline ticket. , plane was fairly new and we had a smooth ride all the way to our destination."
Cons: "Seat were small and didn't recline . No wifi ."
Pros: "Boarding was easy."
Cons: "Had to pay extra to sit with my family. Had to pay extra for carry on. No food or even beverages if you didn't pay for it. My first flight on Horizon. Not a fan."
Pros: "Crew was great flight was good"
Cons: "When I booked the ticket it was 317. When I went to check in on the website it told me I could only bring a carry on if it fit under seat and had to pay for overhead storage which was MORE expensive than checking in belly of plane which is what I had to do because I had a Small what used to be a carry on bag...THEN I went to pick a seat and I could ONLY pick a seat I HAD to pay for!....so my "economy" fare cost me an extra 77.00 ONE WAY!....I will not be flying your airline again. Had I know about the MANYextra expenses You really should be more upfront and transparent with the ACTUAL fees to fly Frontier"
Cons: "At no time was I ever advised I would be charged for carry on luggage."
Cons: "Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!""
Pros: "My wife was in need of a wheelchair because of a disability. One was promptly provided for her both upon boarding and disembarking. Thank you Frontier!"
Pros: "Low fare"
Cons: "No beverage service-not even free water, really? Having to pay even to suggest where you might sit. One gentleman had to pay for his carryon, even though it fit in the baggage size indicator."
Pros: "flight and crew were excellent"
Pros: "I like when the flight was over and I left the plane. This airline is the worst in the business."
Cons: "The women at the gate rambled on and on each time she spoke. Rather than sticking to the boarding zones and keeping at that it was a constant annoying reminder about having to pay more money. The flight attendant don’t do their job. They spend more time Selling the credit card program than anything else. I was asked to put up another passengers seat tray as this passenger was asleep. This is not my job. They all stood in the front gossiping about who knows what instead of staying on the ready for the passengers. They look down upon and speak down upon. As If the crew was doing us a favor when it because of us they even have a job. Worst airline experience ever. I will never fly this airline again. The gate agents a check in couldn’t even speak proper English."
Pros: "Not much."
Cons: "First and LAST time flying Spirit. Once I had to pay the fee for having a carry on bag, the price came out closer to one of the airlines I should have used instead. The website address didn't even work from my phone, so I had to pay the $65 gate fee for the carry on. The seats weren't comfortable, didn't recline, no cushioning. No inflight entertainment of any kind. During the flight, I got up and went to the front to use the bathroom (which I KNEW was empty) and the staff directed me to use the ones in back. Why? And they never reduced the cabin pressure on the descent! The cabin was still completely pressurized for the higher altitudes well after we touched down. This feels like such an amateur mistake that simply isn't acceptable."
Cons: "Luggage never came"
Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."
Cons: "#1.Spirit Website and Mobile apps keep crashing and several of us who booked your airlines were not able to utilize mobile boarding passes. In the age of mobility this User Experience (UX Design) should be a priority. #2. I understand your policy that you need to purchase beverages or snacks but after you have been delayed on the runway for 1hr 30 minutes you should drop that policy and at least give us some water. Overall experience was horrible and customers on the plane around me shared the same feeling. Most of them were booked by travel agents from what I'm told that utilized your airlines and now they know as well."
Pros: "Price was good & competitive... personnel on board pretty accomodating to your needs. However, they should take more control to passengers activities... had woman in front of me cursung in conversation the whole flight which i didnt need to hear w/my 13yr old son, had people across aisle loudly listening to RAP music WHICH I DIDNT CARE TO HEAR... 2 rows down asking for drink refills the whole flight. I'm a paying customer expecting my flight to be comfortable... not expecting for my flight experience to be shared with others nusance."
Cons: "Spirit personnel on ground need customer service training !!! You feel like a burden to them for help not realizing you buying ticket is job security for them... They're not professional in attitude & this is the difference between Spirit & other airlines !!!! Soooo bottom line... you pay bottom deal prices and have to expect bottom deal experience. Is it worth the savings & extra charges for seat/bags... depends on the savings & your tolerance ... i guess"
Pros: "I was unaware that Spirit charges fees for carry on bags! Talk about hidden in the small print. $55 per bag. That’s a significant increase. I’ll never travel this airline again."
Cons: "See above."
Cons: "Seats cannot be moved. "Trays" were the size of an I-phone. Very loud (drunk) passenger was annoying (not Spirit's fault) Screaming child out of control (not Spirit's fault)"
Pros: "Boarded the aircraft quickly and left on time."
Cons: "Airplane reeked of vomit and vinegar. Seats were dirty and you have to pay for water."
Cons: "Flight was delayed, have been sitting on the Tarmac for 30 minutes, no water is being provided. I'm 5'3" and my knees are pressed up against the seat in front of me. I would rather have paid the extra money to fly Soithwest."
Cons: "I didn't like that you are only allowed to take one personal item on them flight."
Pros: "Absolutely nothing"
Cons: "From the moment I checked in the limit for bags was 40 I s not 50 I s. The bag price to check one normal was 50$ plus 30$ if it was under 50 not 40. The customer service could not have been more rude the flight was delayed 6 hours for “crew “ reasons. We were given only $7 to use and. Or bing eas openfor food. Awful experience never want to fly again."
Pros: "Their staff is friendly ...as they are taking your credit card to pay for the duffel bag that you will carry on yourself and sit at your feet . Extra big smiles because that carry on bag with your valuables, medication and laptop will cost you more than check in ."
Cons: "What didn't I like ? I don't even know where to begin ? If you are a traveler that doesn't need clothes or can pack into a bag the size of a purse then this might be an airline for you . If you think you are going somewhere more than 48hrs you won't save a dime . My daughter and I flew to her dance convention we each had a carry on and two checked bags . For the luxury of sitting next to her ( she is a minor) that's a extra $20 per ticket . I spent an extra $440.00 at the kiosk when I arrived to the airport. They'll tell you that you can save money by doing this at home ...its barely a savings . You will spend exactly what you would have had you flown American or United and significantly more than southwest. If you got the same quality, it wouldn't matter to me . But you don't . I'm 5'4" and my knees touch the back of the seat . Both flights the plane was completely filthy ( I have pics) . There are no adjustable headrests , the seats don't recline and it's like trying to sleep in a office chair . Horrible ."
Pros: "Literally nothing"
Cons: "Spirit emailed me 12 hours before my flight telling me the flight had been cancelled. No call, just an email - and it was sent after 8pm, so it was lucky that I was checking my email that night. I called and they said they wouldn't be able to get me on another flight out until a day and a half after my original flight, so I ended up just cancelling the flight entirely and buying one on another airline. It took me 2 phone calls (2.5 hours each) to get Spirit to issue a full refund. The worst part? The flight wasn't cancelled. I found out from someone that had been on an earlier Spirit flight that was also cancelled that I had been booted off the flight so that they could rebook people from their flight. I looked on Spirit's site and sure enough the flight had reappeared and was accepting reservations. Absolutely unacceptable to lie to your customers and just boot them off of flights where they had paid for checked bags and seats in favor of other customers."
Pros: "It got me to my destination is the only positive thing I can think of to write."
Cons: "I disliked that if I didn't prebook my suitcases online ahead of time I'm charged a larger fee at the desk even when I'm a club member with the airline. Then I was told to pay my overage weight fee online and that isn't an option on the website. So when the person at the desk went to charge me she said it was $50 when if I'd have just paid for 2 suitcases online it would have been $10 cheaper. I also think it's crazy to charge customers for a cup of water on the flight especially one that's 3.5hours long. I get the airline is cheap and offers cheap flights but to nickel and dime customers for even water is crazy. The seats were also very very close tofether so that your knees are almost crammed into the person's seat in front of you. My husband use to be in the airborne unit in the military and said those flights with all his gear and no frils was more comfortable than this flight. I highly doubt we'll ever use spirit airlines again unless it's the only option or if it's under 1.5hrs to fly to my destination. I'm not sure I could endure must longer of a flight on their planes."
Pros: "Cheap flight"
Cons: "Overnight flight & Flight delayed by 1 hour."
Pros: "The flight time was shorter than usual. (It is usually a 4 hour flight, actual flight time was 3.5 hours)."
Cons: "There was no leg room even if you are sitting all the way back in the seat, the seats don't recline, they charged for water, the aisles are so small that if you have any body part the tiniest bit out the crew will hit it hard without warning with their food cart, the plane was not particularly clean, and the flight from Chicago to Phoenix was still expensive ($300), and charged $30 for a carry on bag."
Cons: "it was late as always"
Pros: "Nothing"
Cons: "No room no service horrible everything"
Pros: "It was fine"
Pros: "Arrived on time and they boarded well. You get what you pay for. Cheap flight and nickel and dimed on everything else."
Pros: "I enjoyed the fact that the boarding process was simple and that the crew on the plane was nice."
Cons: "Getting charged $50 for my check bag was ridiculous especially since the spirit website was down for practically an entire day. The crew at the front desk who handled this was very rude. Additionally I requested that I have the aisle seat on both flights and whoever the brainchild who did seating placed me at the window seat on both of my flights. There was even an adequate amount of empty seats that I could have been placed in. Finally, why are the tray tables the size of my wrist? Granted I was trying to use it to lay down, but even if I was trying to use it for food and drink, or to put a laptop on, it would have been next to impossible."
Pros: "The boarding process went quick and smooth especially since we had 3 small children with us. The ticket prices are nice but with all the extra fees it's like highway robbery"
Pros: "Spirit is the worst airline I have come across in my life. They cancelled our connecting flight and refused to refund the entire fare, as well as apologizing to us that there were no more flights available and there was no other flight they could put us on. This airline is actually no cheaper than any others when you add the enormous amount of hidden fees and charges, and you'd better like low quality in everything you do if you fly spirit. Thank god American Airlines had a flight at the same time and we were able to make it home in time for work the following morning, but to say that spirit is a garbage airline is a colossal insult to the hardworking men and women in the waste management industry. The CEO of spirit should resign in disgrace. Also they charge for water. Good luck dying if you're prone to dehydration. --Ratchan"
Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."
Pros: "not much - low fare i guess"
Cons: "uncomfortable seats.. extra fess for almost everything including water.. no legroom.. delays"
Cons: "I was surprised to find out that the bag weight limit was only 40 lbs rather than the usual 50 lbs. I had to open up my back pack my carry on and my checked bag and reload everything at the check in counter. What a circus. The ridiculous part of this whole thing is that I still took the same amount of weight with me and all that was accomplished was to make me uncomfortable and make those behind me wait for the show to end. When I printed my boarding pass it said TSA PreCheck on it. I'm thinking, at least I get to take the short line and dont have to get the full TSA "treatment". Well the TSA lady tells me that Spirit doesn't do PreCheck. I pointed out to her that the boarding pass said I in fact did have a PreCheck pass. No go, had to leave that line and go get in the long line after discussing this with the TSA lady. Spirit, really? What a mess!!"
Pros: "Nothing!"
Cons: "55.00 fee for carry on luggage 50.00 fee for each checked bag I understand that it was a cheap flight, but they make up for that cost with all the fees! Plus there is no inservice drinks...everything is for purchase only. No cash, only credit used. Both my flights were delayed. The first one only and hour. The second over two hours. Crew on both were unprofessional and unkept. They were all wearing different color uniforms, I never knew if it was a flight attendant or a passenger. I would skip this airline in the future and just pay the extra with a better know airline. You will be paying extra in fees anyway, by going with this company. Oh and if you don't pay the 55.00 for your carry on at time of check in--they will charge you 100.00 at the gate. Terrible!"
Pros: "nothing..."
Cons: "Both my round trip flight from Boston to Chicago were canceled due to weather. I wasn't given any warning. The most I got was an email that said "your flight may have been canceled" after the time of when the flight was supposed to leave. I waited in lines for hours to get refunds. I didn't have time to wait a second hour and ended up buying a new flight with American. There were not enough employees to deal with the line of people waiting. We had to wait for two different groups of people flying to other cities to process their baggage. I left the line after an hour or else I would have missed my flight. They gave me a number to call in order to get a refund and this call has taken me about an hour and a lot of explaining, even though a refund was promised. It's too much to deal with. I won't fly with spirit again."
Pros: "Boarding was alright, pretty quick and that's about it."
Cons: "Well let's start at the check in, so I got to an airport about 40 minutes before my boarding(usually what I do when I fly with Southwest), went on to check in my bag, once I got there the receptionist was extremely rude, as well as uneducated on the layout of the gates, as soon as my bag got checked in she threw it off the scale and told me to move on as soon as I asked her why she is being so aggressive with my baggage. Then when I was boarding there were no smiles by the crew, the seats were extremely uncomfortable, and I was waiting for a water for about 15 minutes asked a crew member again and she responded with "You are not the only passenger here, I will bring you your water once I'm done with other passengers" and for the 15 minutes I did not see her help a single customer. I am so disappointed in this flight that I am not flying with them back, instead I spent just a bit more and will fly out of Chicago with a different airline. Avoid spirit airlines at all costs!"
Pros: "Rey, our light attendant."
Cons: "When my husband and I checked out bag, we were told Gate D2. After walking the way to Gate D2, I learned through a casual conversation with a flight attendant that D2 was going to Florida, not Chicago. The screen at D2 was blank, so we had no idea. Turns out, we were supposed to be at Gate E34, so we raced back downstairs, caught the train to E, and ran all the way down another long hallway to Gate E34. I happen to have two heart stents and need a knee replacement, so I was in bad shape when I FINALLY made it to the CORRECT gate. I had to take a nitro pill once I sat down. It took a long time for my heart rate to return to normal. It is only by the caring efforts of Rey, our flight attendant, that my husband convinced me to stay with Spirit Airlines for our return flight."
Cons: "Too many hidden fees! I didn't know I had to pay for my carry-on. The flight was at 6:20am, so I had to pay for a Super Shuttle, since the Metro wasn't open yet. I should have just flown the slightly more expensive United flight, since they ended up costing the same in the end. Then, the flight attendants were unfriendly, like old school principals. My seat didn't recline AND was tiny. NO entertainment whatsoever - not even a magazine. And while I didn't mind (so much) the lack of in-flight beverage service, the fact that Spirit sells Oodles of Noodes - that's right, OODLES OF NOODLES - on the flight (and for $3.50!) was simply too much. I'll never fly Spirit again. Never."
Cons: "We are LIVID that flight was canceled and we're not contacted until we went through security! My husband is handicapped and you have no idea what a nightmare it became because we had 3 connecting flights from PHX to OGG (Hawaii)! Then you have the stupidity to send out this survey for s flight that never existed! We will never fly Spirit again and we are cancelling both of our credit cards because we never want anything to do with Spirit....the phone agent said to go to any ticket agent and they would comp amd reschedule our flight with another airline. Ticket agent refused! The Maui trip we saved 40 years for to celebrate our 40th anniversary was totally ruined! Patricia A Carlini Carlinip114@gmail.con"
Cons: "The crew members were rude and I felt inconvenienced by any request (only made one--for a beverage). I witnessed extreme rudeness of the crew members to other customers as well. The seats don't recline and are quite thin and hard. Without doubt, this was the most uncomfortable flight I've ever been on (as was the other flight on this trip on a spirit plane). I will not be flying spirit ever again. I paid for my checked bag 24 hrs in advance and still paid $42 dollars. I luckily had a printer where I was staying and could print my boarding pass to avoid being charged for that. All that being said, even with my planning and following "spirit 101" guidelines on their website, I ended up paying the same I would have had I flown another (more comfortable, less inconvenient) airline with better customer service."
Cons: "Spirit airlines claims it has the lowest fares. I had to pay more for this flight than my Delta flight. I was not impressed with the fact that you have to pay for your seats ($10) if you want to know where you're seated when you check in. That doesn't even make sense. Then you have to pay even for water! For goodness sake on a two hour flight that was already delayed by an hour they had nothing complimentary to give us. I was freezing the entire time back to Chicago. In fact I was very uncomfortable because I don't think that the seats even went back. I felt like I was hustled by Spirit airlines and will choose not to take them ever again."
Pros: "You can tell the planes have been updated and they were comfortable."
Cons: "All of the joking done by the stewards on the overhead microphone. Too many jokes and their content, it wasn't funny at that point it was unprofessional. Super disappointed about having my luggage left at my city of origin and the earliest I was offered to get it returned was in 24 hours! So I'm in a new city with no clothes at all and the rest of my continents that were in my suitcase. Arranging to have the suitcase dropped off is not enough to counter the worry and financial inconvenience that comes with not having your stuff. I am thoroughly disappointed and will never fly with spirit again"
Pros: "Even though boarding was late, we arrived in Chicago on time."
Cons: "The baggage was so slow to arrive at pick up that we missed our connection bus and had to wait another 1 1/2 hours. It took 30 minutes from landing before the first luggage appeared on the belt!"
Pros: "Flight was safe."
Cons: "Luggage policy, no drink, last time I had a very rude boarding person from Spirit treat me the worst I have ever been treated from an airline."
Pros: "The price of the ticket"
Cons: "Was delayed almost 2 hrs and was already a redeye flight. Cramped seating and have to pay way too much at airport for a carry on."
Pros: "Crew was very friendly Arrived on time."
Cons: "Seats did not recline. It was a red eye flight. Plane was extremely hot! We had to wait over 30 minutes (once we arrived at baggage) for baggage to be unloaded at ORD."
Cons: "At least they didn't charge for carry on duffle bag."
Cons: "My flight was delayed longer than 2 hours. Spirit overall has cheap prices for flights, but everything else is horrible. The delay felt like forever. The flight itself seemed kind of rough. You still have to pay for your luggage. It's almost worth it to just pay for a more expensive flight so that you do not experience all these annoying problems."
Pros: "nothing"
Cons: "canceled the flight, NO options for another"
Pros: "Flying time was good, but no water at toilets"
Cons: "Delays, waiting 8 hrs. delayed, looks like not enough personnel to take care of passengers needs, confusion and misleading information, followed by poor apologies, not worth, I will never flight again with Spirit. Also, there are fees everywhere, really you think you will save money, I don't think so, by the time you add the baggage fees,check in fees,seat fees etc. you end up paying more than other , better serviced airlines. Sorry , lost a client , I have tried three times thinking that you will improve,, the same result.NOT AGAIN!!"
Pros: "Nothing"
Cons: "Customer service in Phoenix"
Pros: "Nothing."
Cons: "The flight was cancelled as we were leaving for the airport. No suitable alternatives were offered."
Pros: "I arrive home"
Cons: "Extra Charges for everything. Seats do not recline, etc."
Pros: "Nothing."
Cons: "Everything. Not worth the time, only saves money for emergency flights."
Pros: "the crew was friendly on the trip TO Scottsdale..."
Cons: "on the way back, just ok. The employees at the gate in Phoenix airport were making already delayed flight at 2 am even more tedious of a process.... directions dragged on, seats were mixed up... "you will need to listen to understand"... she should have been making it easy and pleasant for us. Also, we thought we got a good deal but add on baggage charges, pick your seat charge, ended up costing more than other airlines... the seats do not recline and seating is tight..so we paid more for a worse experience. it's impossible to sleep in that position. we will never chooses Spirit again"
Cons: "The seats were too squished and didn't lay back, but at least the flight wasn't full so we could lay down. That made it bearable."
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