Flight got Delayed 3+ hours. Had to change gates. Said the delays were do to weather and then there was a problem with the plane itself
I always love flying Southwest! It restores my faith in humanity
Pros: "Great sense of humor, great attention."
Cons: "Flight was over an hour late. We had to get off the plan because of a fuel problems."
Cons: "Boarding area at DCA very cramped. Power stations at gate area didn’t work."
Cons: "seats are too close together..barely sufficient"
Cons: "Everything was excellent"
Cons: "More snack options than pretzels"
Cons: "Stop serving pretzels, they suck. Had an isle seat, got a beer, and the passenger next to the window decided to wait until I poured it to go to the bathroom so I spilled it on me. Beer prices are stupid. Seats are crowded."
Pros: "The crew was very nice and the boarding process was very well organized."
Cons: "Baggage tagging and drop off was quite a bit chaotic"
Pros: "Quick flight."
Cons: "Crew was the least friendly I’ve ever seen. Waited at baggage claim for 30 minutes with no information and no one around to ask."
Cons: "Great flight and arrived 10 minutes early."
Pros: "It was quiet?"
Cons: "Flight was over an hour late. Crew was not friendly. Jetway broken in DCA"
Cons: "Slow luggage delivery at DCA"
Pros: "The crew was extremely professional and accommodating."
Cons: "Again, the cabin was EXTREMELY cold!"
Cons: "Bag taking too long to arrive at carousel"
Pros: "Overall it was okay"
Cons: "The pilot!!! The engines kept going off while we were in the air, and landing was not smooth at all. This is the first time that I was afraid on a flight, and I travel at least 5 times a year. This is also the first time this has ever happened to me on a flight with Southwest."
Cons: "Late! Then delayed again at destination."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Pros: "Great crew. Easy boarding"
Cons: "Delayed in boarding due to late arrival of plane. Also late landing due to circling airport."
Pros: "Captain was transparent on mechanical issues."
Cons: "Mechanical issues for 737 MAX new LEAP engines."
Pros: "Extremely fast and the employees were incredible. Great attitude!"
Pros: "On time. Flight not full."
Cons: "Slow service. One cup of coffee. Had to wait on runway for gate to pen to deplane"
Pros: "35 passengers makes for a very pleasant flight!"
Pros: "Gate crew was efficient and kept the boarding process orderly. Plane crew was friendly and helpful. WiFi worked well. Weather cooperated and flight time was shorter than expected."
Cons: "No decaf diet soda."
Pros: "Pleasant service, smoothe ride, friendly"
Cons: "Stopped serving Sprite Zero"
Pros: "We had to sit on the taxiway for 20 minutes post arrival while a gate opened. This is not fun with a toddler. Get your operations act together!! Don’t hold your passengers hostage to squeeze in more flights. Perhaps you need to consider busing. I’ll fly someone else next time."
Cons: "We had to sit on the taxiway for 20 minutes post arrival while a gate opened. This is not fun with a toddler. Get your operations act together!! Don’t hold your passengers hostage to squeeze in more flights. Perhaps you need to consider busing. I’ll fly someone else next time."
Cons: "Third flight this week and again the WiFi is terrible. I like SW but in a business with few differentiators WiFi matters for business travelers."
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "I like flying Southwest because you are allowed up to 2 bags per person. This particular flight was about 15 minutes late; but we arrived to our destination on time."
Cons: "This particular crew was not the friendliest that I have encountered before. However they were courteous."
Pros: "Staff and crew are always pleasant Plane was clean - everything worked"
Cons: "We were 5 hours late due to weather."
Pros: "The crew was very nice."
Cons: "The plane didn't have access, had to be jumped, was an hour and a half late leaving, and we couldn't taxi into our gate because another plane was there. This seems to only happen to me on Southwest."
Pros: "Could not ask for anything more. Great flight."
Pros: "The crew and flight were superb as usual."
Cons: "There was only peanuts and pretzels on an early morning flight. I usually expect Belvita."
Pros: "I really can't complain given I'm riding a city bus in the sky for cheap! The baked triscuit chips were divine, as was the water. Crew was excellent, as always. Always have to give them props for dealing with the hoi polloi of the skies."
Pros: "Seat comfort, leg room, bags fly free We were planning to fly an economy airline for our trip to DC, but with Southwesr’s fare sale and bags fly free, this was the best price. Our first experience on Southwest was very good and we’ll fly them again!"
Cons: "Peanuts. Stupid snack."
Pros: "Very nice crew"
Cons: "Everything was taking longer than usual, not sure why..."
Pros: "On time flight,"
Cons: "We were disappointed that there was no wi-go on our fought"
Pros: "Too hot on plane! Sweat my butt off"
Cons: "Too hot"
Pros: "The staff and crew were wonderful they were just very friendly as always and they help my mom and I get a wheelchair considering I was traveling with my mom his 90"
Cons: "nothing actually found them to be very professional and dealing with a lady who is missing her flight because her boyfriend didn't show up on time. The agent was very nice and very patient:)"
Cons: "The flight was delayed twice"
Pros: "We were given priority boarding due to our through flight being canceled. The counter staff at Nashville kept us informed of the fligh status in an outstanding manner."
Cons: "The fact that our through flight was canceled and then we were delayed apparently due to weather."
Cons: "The flight was delayed by 40 minutes. The crew was nice."
Pros: "The usual: crew is courteous, friendly and seem happy to be at work. Seats are decent, not unreasonably cramped. Minimum fuss and muss boarding and deplaning. For under 100 bucks each way, really nothing to complain about."
Pros: "Smooth, and easy. Crew was very pleasant."
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Cons: "Was 2hrs behind schedule"
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Seats are comfortable, main reason I like this airline. Crew was nice."
Cons: "The screens on the back of the seats are showing their age and the controls on the armrests are causing your neighbor to change your channel or the brightness of the screen. Letting everyone stream content to their own devices would probably be a better option, with safe charging available."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Unbelievable for the price."
Cons: "Nothing bad to say."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Cons: "Left very late because of delayed inbound flight and need for deicing."
Pros: "The quality of the JetBlue team was the best I have experienced in years on ANY airline, domestic or international!"
Cons: "Nothing, it could not have gone better."
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "Being delayed from 6am to 1:30pm"
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Cons: "could not make it in time. Then we got on plane and pilot said it was an electrical problem on the flight but the generators were now up and at em again. Very hair raising ride for me - got in at 2:30 am with another hour to drive home - and I lost a LOT of confidence which I have always had in Jet Blue. I hope this is not the future we can expect with you"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."
Pros: "Adequate leg room and ability to take a carry on we if your extra charge"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Cons: "my flight was delayed for 2 hours and there was no compensation for it"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "Everything is ok"
Cons: "Not a thing"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Pros: "Crew was happy and friendly"
Cons: "Can’t think of anything"
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "They cancel the flight. And they say they trying to help ppl to evacuate Florida"
Pros: "The staff were sweet and knowledgeable."
Pros: "Entertainment on board"
Cons: "My flights was delayed"
Pros: "The crew smiled and helped me with things I need patiently. The pilot also greeted us on the way out."
Cons: "Weren't a lot of healthier snack choices other than the colorful sweet potato chips. I tried Skeex but it wasn't good. I suggest peanuts/nuts, raisins or something else that are better for our health. The chocolate chip cookie is a keeper though! Thank you."
Pros: "This was my first time with JetBlue and I was pleasantly surprised with the size of the plane. It was pretty comfortable"
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"
Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."
Despite the terrible weather situation, the crew made sure that all passengers were safe before taking off. We were all thankful that Delta made sure to take all precautions to insure a safe flight. Even though the flight was delayed, we were able to still make our connection in Atlanta We're thankful for the effort that Delta and the crew made to get us in the air, but making sure that everything was safe. Being a GA private pilot myself, I know all of the procedures that must be followed in order to get that flight safely off the ground.
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Cons: "The flight was delayed over two hours"
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Cons: "Flight delayed but good"
Cons: "Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!"
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Cons: "Nothing really. Maybe new planes ?"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "The crew is really good. Super nice and attentive."
Cons: "Honestly, while the flight delay was a hassle. Probably nothing because flight delays happen. My bag was placed on the next flight. But your crew’s attitude made it all better."
Pros: "Thank you for using glasses and not plastic!!!!!!"
Cons: "Wish I could fly them all the time. Really a great experience."
Pros: "Flight was late but importamt is, it was safe take off and landing. Very nice service, good welcome staff and there was free snaks and drinks. Wonderfull overall"
Cons: "May be proper update online or more announcements. But because of weather it is understable."
Cons: "Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked."
Pros: "Good timing. No delays"
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "Crew were very professionally and very attentive to my needs as a mom traveling with an infant."
Cons: "My return flight was delayed by 90 minutes."
Pros: "Seats , hostess good"
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Cons: "To avoid additional headache when passengers are boarding the plane, I would recommend boarding the “first class” first then start with the back seats then make your way to the front seats. It will be a much smoother process when getting everyone onto the plan."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Pros: "The earlier flight departure times are really good, the traffic is not jammed yet on the 401 and GEW. Custom waiting times are basically non existing in comparison to Pearson. Planes are relatively on time (only flew 4 times with Porte), staff is friendly. The turboprop planes have more legroom than most others. I do like them, and do recommend Porter."
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Cons: "flight was delayed 3+ hours"
Pros: "it was such a smooth flight"
Cons: "all good"
Pros: "Comfy large seats. Great service"
Cons: "Little slow to leave"
Pros: "Free drinks and snacks. Staff were friendly."
Cons: "Very small overhead compartment. Boarding procedure was chaotic."
Pros: "Staff was nice everywhere during this trip."
Cons: "I was charged $40 for my bag at O'hare because my booking to Montreal was done as two separate tickets (as the staff explained)....?!?! Kayak how do you do this and not tell your customer? $40 dollars is not a lot but I definitely feel cheated!"
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "Nice crew, snacks and drinks, good price, calm experience."
Cons: "All flights delayed by 1 hour. Maybe equipment logistics could be better."
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "Literally nothing. Even the free beer and wine didn't make up for this company!!"
Cons: "Our flight to Chicago was cancelled, we didn't get so much as an email letting us know (checked the flight status at 1am for a 8am flight and it said on time) we found out at the porter counter at the airport that or flight was cancelled and we were delayed until the next day!!! Next day we realize they didn't schedule us on the first OR second flight of the day but the third so we were delayed by 36 hours instead of 24!!!! The planes are tiny, very old, quite dirty. The staff seem totally non chalant about all these cancelled flights and allllll of the delays and repeatedly say that the airline is understaffed... hello i don't care why my vacation was cut short by 36 hours and i got stuck paying 200$ for a hotel room tat i didn't get to stay in!!! Get your act together Porter!!!!"
Pros: "Great flight. Seats a little tight."
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Pros: "My trip going to Toronto has been canceled on friday and moved for the following day, I had to by another flight going to toronto so i don't miss the commitement i had this is not acceptable they should have offered me to place my flight for another time"
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Pros: "I liked nothing!"
Cons: "Re: my flight to Toronto where I met someone who spoke Spanish. I started a nice conversation with her and in the back I understood a couple of Americans using racist terms directed towards us. No one on the flight staff stepped in to interject or intervene. Maybe they did not hear the comments but it was difficult not to. I believe they avoided the issue and I was left feeling uncomfortable and discriminated against in a seat I paid $400+ for. I should not have to feel that way when paying so much for a service and I will not be recommending Porter to anyone or using your airline again without a proper response from Porter."
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Pros: "The service and the crew,."
Cons: "The connecting flight was delayed by 1h30 ."
Cons: "If you don't take a morning Flight on Porter, you cans forget about arriving on time. Their connections in Toronto are always late and they lie about the reasons. This time, their onsite customer service agent said it was mechanical. The pilot then told us it was a late arriving plane from another destination . It's worth it to pay extra to go nonstop. Never again"
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Cons: "비행기 지연, 4시간 30분 기다림. 예정 도착시간보다 5시간 늦게 도착"
The flight was good. All seats full. Bumpy ride.
Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
Chicago-OHare was mostly good, though the YSA agents were very loud and many of them very rude! American Airlines staff and crew were excellent. No complaints. The bag-check process was very easy and we had a very smooth arrival process. We were at the airport for about 45 minutes including rental car return, bag check, TSA, and arrival at our gate. Very happy!
Cons: "Everything was on time great"
Pros: "Fast, quiet, great crew"
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Crew was great!"
Cons: "My bag got lost"
Cons: "The delays due to software"
Pros: "Flight was comfortable and crew was very helpful!"
Cons: "Be on time!"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Cons: "I had little leg room"
Pros: "Nice comfortable plane"
Cons: "Takes to long to get off the ground but that really can’t be avoided... still left and arrived at destination on time"
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "it was fine."
Cons: "annoying to be forced to check our carry ons when there is clearly still room in the overhead bins."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Three of my five most recent flights with American have been delayed. Champs."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Pros: "The entertainment system was very nice. The seats were comfortable!! The crew friendly!!!"
Cons: "Food was lacking!!!"
Pros: "We are safe"
Cons: "Late. I am still on the plane. Did not seem to matter we were late."
Pros: "Flight attendants were friendly and in-flight entertainment was good, including easy access to power ports."
Cons: "Delayed about an hour due to weather. However, another 2 hours spent screwing around sitting on the plane after boarding because no one anticipated DCA restrictions. Then on arrival sat another 30 minutes waiting for a gate. Adding insult to injury, took about 40 minutes to get luggage. Weather is understandable, but the rest was just mismanagement."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "The boarding process was easy and on flight service was on point."
Cons: "The plane was delayed about 3 hours because of mechanical difficulties. After several hours we were moved to another plane...should have been done way earlier."
Cons: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Pros: "Friendly crew, comfortable space, good snacks."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Pros: "on time"
Cons: "very cold"
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Pros: "Excellent for a short flight. Good entertainment and a smooth ride."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Cons: "Should be allowed one checked bag per person at no charge."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Pros: "Flight was smooth, boarding was smooth, made good time in the air despite slight delay"
Cons: "We sat on the plane at the gate and then on the tarmac for quite awhile after some delays, but the air conditioning wasn't working. It was incredibly hot, uncomfortable, and I felt sick due to the temperature in the cabin It's just unacceptable to have to sit there in that condition!"
Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."
Pros: "Due to an earlier late flight, missed my connection, so this flight was just 2 hours later and not too inconvenient. I slept the whole way."
Cons: "Was very hot before takeoff"
Pros: "The crew tried to compensate with vouchers and free food."
Cons: "Lets start at Chicago... The first plane delayed our schedule by 3 hours as the maintenece team tried to troubleshoot some navigational equipment, after hours of no progress they decide to switch us to another aircraft at a different gate, and at this point i have already missed my connection flight in LA to HNL. By the time everyone gets boarding on the back up plane, they make an annoucement that the current crew and captain working hours have timed out and that they will need everyone to step off the aircraft and rebook their current flight while we wait for the turnover crew to show up. So another hour goes by before we board again and are FINALLY in the air 5 HOURS behind schedule, and at this point my last trip to HNL would be leaving 15 after we got to the terminal. At this point we're pulling into the terminal and it is 7:15, my flight to HNL leaves at 7:45, and the plane is literally right next to ours. While we are pulling into the unloading zone, the luggage crew left about 15 luggage carts parked in the spot our plane is supposed to pull into leaving us just outside of range of the terminal, 20 minutes go by before it gets cleared and we finally pull up. As im leaving the plane, literally running next door to make the floght, j look up at the departure time of 7:45pm and then back down at my watch which says 7:42 pm, and as i go to show the representative my ticket to quickly board, she tells me im too late and i should go talk to customer service about a flight for tomorrow morning. Now keeping everything i went through in mind, i also was required to be on the island on Oahu, no later than 0700 the morning of july 6th, and now there isn't even a flight that leaves before 8am??? This was by far my worst traveling experience ever and it was my first time ever flying American airlines. I wish i could take back my money, because your airlines have set me back over 16 hours on my schedule and i'm also in trouble with my ship and chain of command for not making it back on time."
Pros: "My window seat was all."
Cons: "I didn't get a call about the delay like other passengers, only an email at 7am as I was in line to check in for the 8:25am flight 395. The female crew members, a dark haired woman and a short blond haired woman both would have ignored me if the other two people seated by me did not also try to get their attention. The dark haired woman gave the guy next to me headphones and when I held out my hand she just looked at me and walked away as if she'd been called away. Which she hadn't she came back and started with the row immediately behind us and the guy next to me was nice enough to give me his. Also after nearly waiting 4 hours, 9 minutes before boarding we were given food vouchers and told to "run and hurry" and get food "to go" so most people didn't even bother using the vouchers because of that. I've had better flights with American Airlines, I just didn't know this one would be so poor. Definitely way below average expectations."