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Because there were sooo many flights listed on your sight it is easy to make a mistake between am and pm flights which I did! Therefore, I had to change it to an am flight and I was charged $150 for the change. I am appalled that the change cost me more than the ticket. I will never use this site nor fly with Porter airlines again

The service was horrible. I have been reaching out to the desk people every 30 min to understand what's the situation and if I will be able to catch my flight from Toronto to Montreal. The lady promised that we will make it and that all the flights were delayed anyway. I explained to her it's better for me to stay I. Chicago and just be on the earliest flight to Montreal following day, again she promised we will make it. We were 9 people that heard that. Once we made it to Toronto, no communication was made to tell us if we were going to catch the flight then they hold us on the plane for 10-15 min being told can't mixe us with another domestic flight. Once we made it to the connection we were told we missed it and that they book is on the SATURDAY morning flight... This was Thursday night. Nothing else, not even a hotel was paid. I had to buy another to Montreal because of plan I had on Saturday afternoon.... tHiS WAS THE Crapiest and worst service I had. Can get a hotel, or even a flight paid until Saturday this is absolutely not acceptable, and the people at the desk were not understanding, rude and not helpful until we talked with them for an hour We were also that because of weather nothing was going to be better then us flighting Saturday

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Great snacks and selection of drinks including with and beer for free which is rare flying in North America. Comfortable seats, easy check in, pleasant staff.

Pleasant friendly staff, understanding to someone's needs with a small infant.

No preboarding. They call preboarding passengers only to call regular passengers two minutes after, not even allowing someone with special needs or children to even be inside the gate before they make the next groups call. It would be helpful to allow someone with a kid or special needs to be atleast boarded otherwise the point of preboarding is pointless. Just being allowed to be in line first doesn't help someone lugging a child and stroller that needs to be gate checked before boarding.

Entertainment n/a hence the one star. My flight was surprisingly affordable and I felt like I was being treated well because porter serves their cold beverages in these mini glasses made of glass (not plastic cups) with 'porter' written on them. I also got a complimentary snack on this 1.5h flight vs my parents who took a different 5h flight with AC and they got no complimentary snacks. It's the little things that make a difference these days. I also loved the Billy Bishop airport. We landed around sunset so the view of the skyline was beautiful and we were right at the water.

Everything was good.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.