Cons: "Be welcome when boarding"
Pros: "The crew was amazingly friendly and light-hearted."
Cons: "The seats are not comfortable AT ALL."
Pros: "I liked getting off the plane"
Cons: "A flight attendant was rude to me twice for no reason. It’s the first time this has ever happened wit SW"
Cons: "It it was on time!"
Pros: "SW crews are usually amazing and today was no exception."
Cons: "Landing was very rough but flight overall was great"
Pros: "Nothing. They left without me even though the plane was still at the gate when my connecting flight landed."
Cons: "Hold the plane for 5 freaking minutes"
Pros: "Fly on time"
Pros: "Well oiled machine"
Cons: "Better food choices. Couldn’t even purchase anything better."
Cons: "Nothing! The flight was great. The crew was very friendly, helpful, and courtesy!"
Cons: "My flight was canceled"
Pros: "The crew was ok, nothing special...did their job..."
Cons: "The plane was very hot...no a/c at all. The heat almost made me pass out. No water till the end of flight, then as soon as I got it it was taken from me."
Pros: "The flight was god awful hot...you could have cooled the plane but chose not to...Shame on you for making it difficult for seniors teaveling, not only was I hot the poor lady next to me was thirsty and hot and barely had a chance to get ant water."
Cons: "You could have thought about the safety and comfort of your passengers."
Pros: "Flight attendant was very comforting to a passenger with fear of flying."
Cons: "Those dry pretzels have to go."
Cons: "The only thing was the long delay but that was not the fault of southwest airlines. They were great and I saw them doing everything possible to reroute people and when I arrived and found out my whole airline I booked with no longer existed, a southwest employee in birmingham was very very helpful."
Cons: "We sat at the gate fully boarded with doors closed for 20 minutes. No idea why."
Pros: "Easy boarding"
Cons: "Forgot my drink order"
Pros: "Crew did a great job. Drinks served, full plane."
Cons: "My connecting flight (on the same plane) was rerouted / my continuing flight to NYC was canceled and Southwest didn’t communicate what we should do. They also didn’t offer any additional help or compensation."
Pros: "Crew kept a good attitude even with slight weather delay."
Cons: "Plane was late coming in so we were late leaving."
Pros: "Amazing and fun crew"
Cons: "Pilot was late. Poor crew scheduling. Unnecessary delay."
Pros: "I don't know why but I always have a pleasant experience with Southwest. It has to be the friendly crews. I compare them favorably to the crews of foreign flag carriers, and not to the dependably grumpy crews of the three major US airlines."
Pros: "Southwest hospitality"
Cons: "Our originating flight was delayed 45 minutes, resulting in having to check carry ons and getting middle seats, despite having A boarding cards."
Pros: "Not the friendliest airline but great value for the money!"
Pros: "Quick boarding Quick flight - got in early. Left on time."
Cons: "Pretzels and crackers for snacks"
Pros: "Everyone was very curtious."
Cons: "The announcement crew voice was too loud and hognoxiuos. He has to use more common sense when is a late night flight because he yells at the speaker when most people were spleeping."
Pros: "Late due to weather. Southwest is offering free TV to your phone or computer now. It’s still pretty crowded on there but probably less so than a commuter jet. Limited tp pretzels for a snack."
Pros: "I always the friendliness of the crew"
Pros: "The flight was delayed without advance notice."
Cons: "The flight was delayed without notice"
Pros: "On time"
Cons: "A lil hot"
Pros: "Flight attendants made me laugh, specially the one with the mike made the boarding time very pleasant. Another was very helpful and patient with my wife who wanted to connect to southwest online in the middle of the trip."
Pros: "Free Checked bags, and the rest of their service is great too."
Cons: "I little problem with the entertainment, but might have been our old iPad."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Pros: "Everyone was kind and courteous"
Cons: "Our flight from Dallas to OKC was cancelled but they wouldn't pay for a rental car"
Pros: "On time And excellent service. Polite crew"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "Instead of a couple of hours from HOU to ABQ, I ended up having to swap planes in Dallas (Love Field). It makes for a long day."
Cons: "High cost of my flight. Southwest is creeping up towards United fare territory."
Pros: "timely departure, no major delays"
Cons: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Pros: "Our flight was on time."
Pros: "quick flight"
Cons: "need more recline"
Pros: "Pretty much everything! Pretty quick flight w/ a great crew, decent Wifi, and comfy seats"
Cons: "This isn't southwest's fault, but I always wish there was a gluten-free snack option for those of us with allergies :( Virgin America is the only airline where I have found decent food choices"
Pros: "Although ticket price is still competitive for a handful of locations, it is increasing for many other locations."
Cons: "On-flight wi-fi entertainment is very limited. It used to have a few free popular episodes available; they are no longer available. Real time TV programs are also reduced. Seats are still very crowded. Crews are not generous about free snacks and free drinks; when asking for two bags of snacks, crews gave out one only."
Cons: "wasting my time getting to the airport and then having to do it again tomorrow!"
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Despite the terrible weather situation, the crew made sure that all passengers were safe before taking off. We were all thankful that Delta made sure to take all precautions to insure a safe flight. Even though the flight was delayed, we were able to still make our connection in Atlanta We're thankful for the effort that Delta and the crew made to get us in the air, but making sure that everything was safe. Being a GA private pilot myself, I know all of the procedures that must be followed in order to get that flight safely off the ground.
Boarding took a long time. Taking off took a long time. I spent over an hour connecting, disconnecting repeatedly from the Wifi just to watch the last 15 mins of the movie I watched on my first flight. Wasn’t offered ice with my drink. They passed me twice to throw out my garbage. And the guy next to me had his arm in my ribs the whole time.
It was a smooth flight. Nothing untoward happened
Pros: "Flight canceled without notification"
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Cons: "The carrots were hard and the bread was cold."
Pros: "Comfortable plane due to few passengers"
Cons: "7 hour delay after flight postponed."
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "The boarding was fast and very well handled."
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Chinese Eastern did not try to help and solve my problem."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "Snacks, cleanliness and crew"
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "It was a normal flight as well expected."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "I was given a complimentary upgrade."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Cons: "Cancelled my flight because I lost one of the arms"
Pros: "Short flight"
Cons: "Too cold Not friendly boarding agent"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Cons: "Had a death in the family and no one would help me get back home"
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "The movie I watched was pleasant, although I had trouble hearing it because of the situation described below."
Cons: "There was a family seated behind us with several crying, loud children. We were miserable. Even my headphones with a Mozart sonata cranked up to loud did little to mask the noise. Probably not Dela'a fault, but the crew did nothing to mitigate the problem."
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "Nice crew, quick boarding, good snack options"
Cons: "Easier to use free wifi"
Cons: "An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour."
Pros: "Friendly crew, tasty meals. Comfortable seats"
Pros: "The crew was nice and very respectful to all the passengers."
Cons: "Comfier chairs"
Pros: "I was able to sleep for 2 hours of this 3 hour flight. But that was due more to my extreme exhaustion than any comfort the plane provided."
Cons: "The Flight attendant was rude and abrupt."
Pros: "Like being able to watch a film on my own device, two thumbs up!"
Cons: "Seats are small, snacks are tiny for a 2 hour flight. If you are hungry - buy a meal before boarding"
Cons: "Kayak should be ashamed to think that such a short international connection through ord would work. Shame shame shame. Never booking with you again."
Pros: "The price was better than spirit"
Cons: "We sat on the runway for some time but made it to Dallas on time"
Cons: "the flight was late almost 2.5 hours"
Pros: "The crew was friendly and patient"
Cons: "The seats aren't very comfortable, but it was a short flight"
Pros: "Crew was nice."
Cons: "The entertainment system for an international flight was lacking compared to other airlines."
Pros: "Plane did its job - got us from Point A to Point B safely. United Customer service dept in Chicago was helpful and cheerful."
Cons: "Entertainment system was out on the plane. Plane sounded old and rickety - lots of rattles and creaks."
Cons: "You better get rid of basic economy."
Pros: "The people were all very nice. The plane was top-notch. Would definitely fly with them again if I had the opportunity."
Pros: "Crew was good"
Cons: "That United waited 3 hours before they decided to use another plane when they new realistically the one we were suppose to board would never be fixed in time! Total waste of our time!"
Pros: "The flight was very nice the Captain did an awesome job flying and the flight was awesome seeing the fireworks from the sky."
Cons: "I had to run to customs to pass by then I had to run to luggage check in run to the shuttle to catch to terminal hurry through security and then my luggage is still not found or waiting to land in Dallas from Chicago."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Pros: "I traveled for 2 weeks, took 7 planes. This was the single worst flight of the entire trip. The attendants were not very friendly but the plane was disgustingly dirty. Trash was left from previous flight and the restroom was filthy."
Cons: "Cleanliness of plane was not good at all."
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Cons: "The seating is cramped but to be expected in coach. No big deal."
Pros: "overhead space for luggage and TV monitors for entertainment"
Cons: "After boarding, we had to get back off plane number 1 due to mechanical issues and were told that plane #2 was ready for us and that we would be able to board immediately. After all passengers rush through the airport to the new gate, we wait 45 minutes for them to tell us this plane won't work either. Finally, the 3rd plane we attempted actually worked and we ended up being delayed 2 hours."
Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"
Pros: "That was okay. Crew was nice. Food bad"
Pros: "We'll coordinated."
Pros: "The flight left on time, was uneventful, and arrived early."
Cons: "There was no USB or in flight entertainment"
Cons: "The trip was fine. No complaints."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Pros: "Less of a delay than I've come to expect with United."
Cons: "I would also like the breakdown of my flight combined. Having to justify paying more for an economy seat (Plus) I can move in is not fun on an expense report. I feel like it's more and more expensive (nickel and diming) and no space and all to frequent delays. I'm considering switching airlines."
Pros: "Everything about the flight process was excellent"
Cons: "Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections."
Cons: "Paid for first class, didn't get offered dinner"
Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"
Pros: "Crew and service were great"
Cons: "No wifi or video system on plane"
Pros: "Nice clean planes and seat, on time performance"
Cons: "The flight attendant was hard to understand"
Cons: "Multiple delays and gate changes; chaotic boarding; shabby plane condition (bathroom looked held together with duct tape)."
Pros: "Flight was on time. The staff was nice. The flight was great no issues."
Pros: "Tons of food and water. Movies good. Staff on plane were excellent. Clean bathrooms and peacful. Nice that headphones were provided."
Cons: "Seats should not be set to go back so far, if a person in front sets back all way, no space passenger behind. The seats should be calibrated to go back less of an angle."
Cons: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Cons: "Middle Seat"
Pros: "The boarding process was excellent, smooth, orderly and expedient."
Cons: "The stewardess unassuming behavior."
Pros: "Everything went smoothly"
Pros: "United offers so many free movies and shows it makes the flight fly by."
Friendly staff at all levels. Efficient boarding, new clean plane, arrived 20 minutes early, lowest price available. No entertainment and food for purchase only. Great deal though for a short flight!
Cons: "You need bigger tray tables!"
Pros: "We were on time"
Cons: "It was just fine"
Pros: "Arrived 30 min early"
Cons: "The flight was super delayed because Frontier was sharing a gate with another airline..."
Pros: "Crew was super nice"
Cons: "Delayed 3 hours, boarded and was told would be another 30minutes because of mechanical issues."
Pros: "What I liked? That the flight ended and I could get off the plane."
Cons: "They charged to pick seats. They charged to carry on a bag. They charged for any drinks. The seats had NO padding. The seats didn't recline. The gate at O'Hare was dark and dirty. The travelers in my flight would have scared the residents of Mos Eisley."
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Pros: "The crew had a great attitude and was able to make us laugh despite the fact that we were leaving late."
Cons: "The plane was dirty- there was balled up gum wrappers, food wrappers, and bites of food on the airplane floor. To make maters worse the carpet was already stained in multiple spots. My tray table also was dirty with sticky soda that had spilled on a prior flight. I was quite disgusted by the condition of the plane."
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "The cost of the flight was very cheap, which is nice when you are flying somewhere far like Chicago to California (usually one way can be over $200). The boarding process and crew were all very nice."
Cons: "You get what you pay for. The seats aren't the most comfortable and you don't have the best legroom. Also, pack light so you can fit everything under the seat and avoid extra costs. Good for some travelers, but not for everyone."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Terrible service from Denver. Missed flight due to Frontier check in desks being overwhelmed. Was there two hours early, told to go to outside curbside check in. Terrible delays when returning to Denver on the plane. Was held on the aircraft for 40 minutes before they could get us off. Bad experience. Won't be flying frontier again."
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Cons: "By far the worst flying experience I've ever had in my 60 years of flying constant crew understating the severity of the problems and delays. Flight was over 8 hours delayed and we reboarded at least twice."
Cons: "Worst flight of my entire life."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Pros: "Nothing!!!! Never will fly with Frontier again!"
Cons: "Poor communication poor customer service extreme long what on land both deporting and landing. Wth No apologies!"
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Cons: "The online check in was a bit complicated and not really clear if we could use e boarding pass."
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "wait times kept changing and got totally ridiculous. my uber cost me twice as much and i was delayed 4 hours. never flying with you ever again."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Not much, the time it takes to get to the places is short which is nice."
Cons: "Delayed flight, only $15 dollars of food too late and not acceptable at restaurants, too long of a delayed flight."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Cons: "It was the scariest flight I've ever been on. In all my flying - easily over 150 flights - I've never been a flight that was that shakey. The landing was top 3 hardest landings ever too. When we landed I said "that was the worst flight I've ever been on" and every person in ear-shot (about 12 people) all looked back in uniformity and agreed."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"
Pros: "The flight departed early and arrived 30 mins earlier! Nice!"
Cons: "Flight attendant stated the water was free but then when asked for more said you needed to buy it for $1.99/bottle! Ridiculous!"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Pros: "Initial cost of flight. Later disappointed that it was as expensive to check three bags."
Cons: "Seats were uncomfortable, mere plastic shells compared to other airlines and seats in our area did not recline. Very little legroom as rows seemed to be compressed. Being told we had to pay for checked or carry on luggage on-line so we checked three bags since we had to check one anyway. Then noting other passengers getting on the flight with bags they were putting in upper compartment without seeing how it had been verified that they had paid to bring on luggage to put in the overhead. I feel like a schmuck for paying for bags when it did not appear anyone was checking to see who paid and who didn't. Not even soft drinks were free."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Pros: "everything going well from start to finish."
Cons: "I was a little concerned when the person in the window seat next to me left soon after take-off. I figured he was headed to the washroom, but never came back. These days, you never know if it might have been something that should have been mentioned."
Pros: "Even though there was a ton of cancellations and delays from the day before due to Chicago weather, we had no problems with leaving on time and even arrived at our destination early. Flight crew was pleasant. Too bad TSA security took forever. They must have been short of help. Only one person checking tickets & ID's and only 1 lane for the scanners. Wtf? Good thing we got to airport early or we'd miss our flight."
Pros: "NOT MUCH!"
Cons: "This was my first time using Frontier Airlines. The price and schedule met my needs. After paying $30/each way for checking my bag plus paying for a seat (would they allow me to stand?) not sure it was so good a price. The worst was when three flights came in at the same time and ALL the luggage was sent to the same area. I WAITED AN HOUR TO GET MY SUITCASE."
Pros: "This is in no way a bad relection on Frontier. Kayak sold me the tickets for a certain price and when I started to check in for my flight I had to pay additional for seats and carry on luggage. I ended up paying $102 more for two people on my one way reservation the night before the flight. Kayak should at least make their customers aware that this will happen as it is a lot of money!!!! The flight itself was on time, with a curteous and funny crew. No complains there."
Pros: "Boarding was fast"
Cons: "Very very terrible seats. Always late"
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."
Cons: "Wish I didn’t have to pay for a cup of water"
Cons: "Flight was delayed 5 hours."
Pros: "Unfriendly staff, huge delays in departure"
Cons: "Overcrowded too noisy"
Pros: "Got Thru the line quickly"
Cons: "Little snugglely"
Pros: "Very quick to board active military. Pleasant crew. Arrived early with a shortened flight time."
Cons: "I’m an average height male with an above average build. I was fairly cramped in my seat with very little room to move."
Cons: "I didn't have any food. Can rate it"
Cons: "It's was delayed 3 hours didn't land till 3am. Was suppose to land at 11:30"
Cons: "The water was free"
Pros: "I loved O'Hare more than DFW, people at DFW are rude and just a disappointment to humans, but O'Hare was so awesome!! (spirit airlines)"
Cons: "Dfw airport SPIRIT AIRLINES CREW."
Pros: "The fare is cheap. The airplane(s) are new and mostly clean. The crew were very friendly, though, my interaction with them was limited at best. If your only concern is price, this is a good choice, but plan ahead and know Spirit's checked and carry-on bag fees (and all the other fees, such as printing your own ticket.)"
Cons: "It's Spirit Airlines. I arrived at my destination in once piece. Nothing was over-the-top good or bad. The seats are smaller than traditional. With additional bag fees, the pricing is very similar to other airlines. The seat backs are very thin and as long as there is not an energetic child behind you jumping from seat to seat (There was in my case.) this isn't much of problem. In short - I didn't die."
Pros: "Was late bad attitude from the front desk,."
Pros: "Not comfortable seats, but hey it spirit. Flight was hot!"
Cons: "Too hot"
Cons: "The pricing for baggage is not clear and consistent on website."
Pros: "Cheap tickets"
Cons: "Waited to get off the plane for 25+ minutes without moving."
Pros: "Promptness and crew entertaining in funny professional way."
Cons: "Length of sales pitch for credit card."
Pros: "Nothing at all"
Cons: "The flight was cancelled and I was not informed. I found out from my friend who was notified. By the time I had the information all the flights on all the other airlines that were NOT cancelled due to nonexistent weather between Dallas and Chicago were sold out. I promise, I don't care what the fare difference is, I won't give Spirit airlines another dollar."
Pros: "Delayed 2+ hours for an unknown reason"
Cons: "Stuck in between two screaming and kicking kids."
Pros: "Your crew were very kind, patient and interesting . I needed a wheel chair and the two that were there were needed by other people. They got a wheel chair for me and visited while we waited. You have good people."
Pros: "Good crew and decent prices"
Cons: "Cabin is a little tight and seats don't recline or adjust. Size limit on the one carry on bag is a little small."
Pros: "I loved the friendliness and timeliness"
Cons: "I didn't like the enormous up-charge at the gate on luggage."
Pros: "We like Spirit, good service,affordable flights."
Pros: "I never booked a flight with your airline. I shouldn't be charged for a flight I never booked."
Cons: "I never booked a flight with your airline. So I got charged for nothing."
Pros: "everything went as planned"
Cons: "had to buy a new ticket from American and spend an additional $300. Stay away from Spirit"
Pros: "Inside was clean"
Cons: "It was too cold inside Requested for blanket but did not get You were late and record shows you are always latew"
Pros: "The fly atendants were Great and had a lot of patients"
Cons: "The lady behind me made the flight hell, her and her rude children, I believe they should have made her bring a car seat for her missed behaved child just like the other couple did, they brought their toddler a car seat and purchased seating for him. She didn't. The way I see it for the child's safety they should force the parents in to purchasing a seat at least at half coast. Her daughter and son "toddler" kicked my seat half way to Dallas I have bad kidneys I finally turned around and addressed it, by then I was fed up since it was the second time so I have to admit I did it in a rude way. The fly attendant was very helpful she spoked to the lady who also was very rude twice and had me move seats and the girl who was sitting next to me had to pay an additional $75.00 for a better seat where she wasn't being kicked being that she as well had a bad back. I just think if the parents are trying to be cheap and avoid paying an extra seat not caring for their child's safety they should force them into it or plain simple not allow them to board... It was by far the worse experience even and I had just switched airlines from American to Spirit..."
Pros: "The staff overall were pleasant."
Cons: "The cost I had to pay for my luggage $52 each way rediculous. The lack of space in the seats. Couldn't put my seat back even a little, my knees where touching the seat in front of me and I felt like the person next to me was sitting on my lap. Couldn't even get a glass of water without having to pay."
Pros: "Getting sooner to my distanation"
Cons: "The switch of gate at the last minutes at O'hare."
Pros: "Boarding was relatively easy and the plane ride was decent."
Cons: "As usual, Spirit will pimp you for high baggage fees. Paying $55 for a carry-on bag is insane."
Pros: "Plane was new, boarding was quick. Crew was professional and kind."
Cons: "I had to pay for carry-on luggage $50.00 Nothing on the plain was free of charge, not even a glass of water."
Cons: "Well when I got to my sit there was a person on my seat, the crew guy had me standing till every one sat down even then you think they would give me a complematery drink, no the head crew lady was rude and did not want to accommodate to my needs even after some one messed up with my sit"
Cons: "Boarding through outside."
Pros: "The price point was good. The flight crew was good."
Cons: "Took along time to board. The seats aren't very comfortable. They're also small. Not a lot of knee room."
Cons: "getting charged for a carry on is bullshit."
Pros: "They were able to switch us to emergency row seating."
Cons: "Too expensive for everything. No room at all for anything. Super uncomfortable"
Cons: "It was delayed so long that they canceled it"
Pros: "The flight was cheap."
Cons: "Spirit considers luggage a "frill." If you plan to pack anything other than a very small backpack, be ready to pay $50-$100 more. At that rate, you could fly a regular carrier with more seat space as Spirit cramps you in with tighter seats that's don't recline."
Cons: "Every leg of my flight was delayed for no obvious reason."
Cons: "Flight was cancelled and we had to rebook with AA"
Cons: "the flight was cancelled. no reason was given as to why."
Pros: "I liked getting to Chicago ahead of schedule. I like the opportunity to apply for a credit card with reward points. I also, like not getting my shoulders bumped into by the food carts."
Pros: "They got us back 45 minutes early!!!!"
Cons: "Everything was great"
Pros: "The crew was very pleasant and cheerful."
Cons: "They didn't do a great job of expressing that the flight was no longer delayed, it made boarding pretty confusing."
Cons: "ORD had terrible lines and there were so many crying children on that flight. Spirit is the cheapest but I finally had enough of their fees"
Cons: "When I purchased ticket it showed there "might" be a charge for carry on baggage. I couldnt find an easy way to know for sure. When I got to the airport to get my boarding pass I couldnt find a way to claim I had carry on baggage. When I tried to get on the plane the lady laughed at me and said i couldnt take my carry on bag. She sent me to someone that wanted to charge me $100 for my carry on bag. The plane ticket was only $69. I was almost out of money and didnt have $100. I told the person how much money I had ($41) and he kept asking me if i had more than that. Every time I told him I had $41. Finally he called someone and they let me pay $35 for the carry on bag. Be carefull flying with Spirit because in my opinion they are greedy bastards."