Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Love the fact that the head rests move to support your head better."
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "N/A"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "It was a smooth boarding, flight and exit out of the plane."
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Cons: "Nothing."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "I didn’t like how I was treated at all."
Cons: "seeing the lack of customer service when people pay for they flight."
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Cons: "The plane had a mechanical issue that they needed to address (due to the fact that they prior crew did not address it) and we sat in the gate for 2 hours waiting. No worries water was offered by crew and the flight had no food."
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Pros: "Nothing"
Cons: "Flight attendants passing out drinks completely skipped us, even though we were looking right at her."
Pros: "Stuck in Chicago. Never made it to Denver because of weather. Had to get hotel."
Cons: "Better accommodations by United."
Pros: "Delayed. Bagage mis-rerouted."
Cons: "Be honest when bags are not routed correctly after assuring passenger twice that bags will be at the same airport they were re-routed too. Do not ask passengers for a bag delivery fee when the mistake was United's. Keep passengers informed of delayed flight and keep inconvenience to a minimum."
Cons: "It’s just crowded. The crew was great. Safe landing"
Pros: "Crew was nice and very efficient"
Cons: "Maintenance didn't have plane ready to depart on time"
Cons: "First flight of the day and there aren't enough floor assistants to address the sea of blinking red check-in kiosks. One poor soul is running around frantically trying to address all the check-in issues Pre-TSA doesn't start before our 5:15AM flight so after walking all the way down to the Pre-TSA checkpoint, we encountered a sign redirecting us back the normal tsa checkpoint which was overflowing with late check-in customers upset with the long kiosk check in delays"
Cons: "Placed in middle seat with no options for isle or window due to my ticket. No problem with that if the people next to me were not so big. Young woman to my left by window was tall and broad and slept but took up all elbow and shoulder space. Guy to my right was very obese, sweaty so kept wiping his neck, head, and face with a cloth. Also had terrible body odor. I spent the entire flight in a narrow middle seat, hunching my shoulders due to lack of space. Both people taking up some of what little room I had."
Pros: "We had no difficulties and the crew was friendly and helpful."
Pros: "I will try to avoid Ohare in the future. Long wait to take off. Had to RUN to make the connection. Again."
Pros: "Everybody was very nice and the woman at the gate was very efficient at getting everyone assigned and through and up to date."
Cons: "Quarters were just very cramped. The seat wasn't quite padded enough so my hips began to hurt."
Cons: "Avoiding the 40 minute taxi at departure, and finding better staff. We encountered the worst gate attendant and rude crew members who didn’t sympathize us traveling as a party of 7, with two young infants and one disabled adult."
Cons: "The flight was super delayed because Frontier was sharing a gate with another airline..."
Pros: "Flights were smooth and crew was great."
Cons: "Maybe it was listed in the booking details but everything has been stripped down and everything has an outrageous fee. $45 at check in to check a bag OR carry on a bag , $3 for a soda in the plane, no free snack, stripped tray table, seats don’t recline, poor armrests. I won’t fly Frontier again if given the choice."
Pros: "We got delayed because the plane broke down. Everyone else got $100 credit, but I didn't because I booked through Kayak. Could you please give me the credit?"
Pros: "No muss, no fuss. Efficient and friendly crew. Flight was on time and we knew there would be extra charges for carry on baggage and food/drink beforehand."
Cons: "Seats did not recline. Tray tables were small. Under seat storage was limited and an average backpack barely fits."
Cons: "We were delayed by 1hr and 45 min because a flight atttendant was not at the airport."
Cons: "Airline did not let us fly 45 min prior to the departing time, we were a party of 10 people; half of us checked in online and had payed baggage fees online but when ww got to the counter airline assosiate said we did not check in. Not only dod we loose our tickets but also the money for the fees we had already payed for. I had an uderstandong that the gates closed 10 min prior not 45. We had to fly becuase we had an emergency and this inconvinience just made our experince horrible. Defenetly dissapointed."
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Pros: "Easy flight"
Cons: "When I booked no option to pay for luggage. Had carry ons. Very expensive. Felt that was a bit of bait and switch. Lots of extra charge for carry on. I would have packed lighter and brought less had it been clear. Cost me an extra $75 each way"
Cons: "$45 carry on fee Left two hours of late because of multiple plane repairs Boarded and de-boarded twice Poor staff communication I will NOT book with this airline again."