Pros: "Crew was very professional, plane was clean. Ride was smooth."
Cons: "I had overweight passenger next to me who tried his very best to keep his left arm away from me, but when he fell asleep I was squeezed. No fault of Spirit. It was too tight of a seat arraignment. When I went to get my seat from customer service there was a man with luggage that will fit the template for carry on, but the wheels did not allow his suitcase to fit the length. He had to pay for his luggage, I thought the representative should have not charge him. I bought my ticket last minute as it was business trip decided 2 days prior. I chose Spirit for the convenient schedule, never used them before. For the same amount of money a coworker of mine got very convenient flight with no charge for carry on with assigned seats with American. I thinkg the price was not competitive."
Pros: "Damn cheap. Like 30$ for a flight to Atlanta from Chicago. I mean seriously! But of course pay for everything on the plane. To be expected and also can’t complain. Only reason for 4 stars is because I didn’t want to go to Atlanta. Had to because Of business. So, not a good representation really. Plane looked new. All guys as attendants which was a first. They were cool. And the baby next to me didn’t cry the entire trip which was a complete surprise. Just wish I didn’t get motion sicknesss so easily. Good flight though."
Cons: "I didn’t want to go home."
Pros: "Not much"
Cons: "My first time flying with Spirit and it started off bad to begin with. First learned that you can't carry on a bag without a $55 per leg fee adding 50% more to the trip. We decided to check one bag instead at a cost of $40 per leg but then Spirit considers over 40 Lbs overweight instead of 50 like other airlines so another $30 for overweight per leg for an extra $140 for the trip. Then soft drinks are $3 everything costs more. I will say the flight crew did a great job when there was a heart attack on our flight and they attended to him with great care. Then our flight back was cancelled due to the Hurricane but no other airline had to cancel that far out from the hurricane actually hitting. It seems Spirit couldn't get flights to Chicago with nothing to do with Atlanta. In fact we ended up driving all the way back to Atlanta only to see Delta and other airlines landing at the airport 11 hours later. Only Spirit wouldn't fly in more than a day before it effected the area. They did at least refund most of my money. I'll just never fly them again."
Pros: "It was a mistake to fly with Spirit!!!!! It was a nightmare in every aspect!!!! No, there was NOTHING that I like. I hated it. NEVER FLY SPIRIT AGAIN."
Cons: "They charged for EVERYTHING!!!! It's pathetic. The flight kept delaying. It was a chaos at the gate. Passengers were confused about which gate we were supposed to be at. My flight was about 3 h delay. Instead of serving us complimentary beverage due to delay, they charged us (even water.) They tried to charge for everything. Check in at a gate would cost $10! Who does that? Never heard that before in my life. A bag would cost over $60 if you check in at the gate. They charged for every single little thing. Disgusting!!!! I almost felt victimized flying their airline. (The seats were small.) I heard one passenger said "My first time flying Spirit. It will be my last time too." I said "Amen!" I WILL NEVER FLY SPIRIT AGAIN!!!! NEVER!!!!"
Cons: "I had 3 bags which could easily fit into the cabin space. One of the bags I had carried was the same bag which I had while boarding the flight from Boston to Chicago on 8th Jun 17. While in that trip I was not charged for the bag as the size & weight fitted into your norms. But I had to pay $195 for 3 bags,including the bag which I had while leaving Boston. The behavior of the staff manning the boarding gate was nasty. As I was not having a credit card with me, I chose to pay cash. But they refused to accept cash & told me that my flight will be cancelled and I won't be allowed to board the aircraft. I panicked & requested the passengers to take money from me and swipe their card. With great difficulty I found a passenger who obliged me. A fresh boarding pass was issued to all 4 of us. The bag which I had while taking the flight to Chicago on 8/6/17 fitted on the equipment which measures the sizes, but I was made to pay for it. Very horrible experience of flying a so called low fare airline."
Pros: "The crew was friendly and informative and my seat was comfortable. I also received numerous updates regarding my delayed flight so I felt well-informed as to the situation."
Cons: "My flight was delayed three hours. In spite of this lengthy delay, no complimentary food or drink was offered on the flight. I have experienced delayed flights prior to this and have found that the airline generally tries to make it up a little bit to the passengers by offering them some basic complimentary snacks and drinks, which I feel is a nice gesture. I was a little surprised that this was not offered with my delayed flight yesterday. The only available food and drink options were very pricey so I went without."
Cons: "My flight was canceled with little notice, and the only option I was given by the airline was to try and find a seat on another flight back using their website. Well, nothing was available for several days, and I couldn't afford to miss that much work. Plus, Spirit's help line was totally unavailable. I ended up booking a last minute flight with Delta. Spirit later sent me a voucher for $50, but my ticket cost more than that, plus I had purchased extra baggage. That's still a loss of roughly $70. The voucher is also only good until July, and I have no flights planned any time in the near future where I could think about using it in time. You get what you pay for, and from now on I'll just be paying more for flights with airlines I can trust."
Pros: "The crew was very nice. It was a short flight so we didn't eat. I was ok in my seat but I'm average height of 5.5 ft. Glad you included the 1 free carry on otherwise there would b no incentive to use your airline at all."
Cons: "Cost for checked bags is high. When u add 2 checked bags both ways that is an extra $200. Be serious what are you saving with all your extra fees. This is passed on to the consumer. I'm not a frequent flyer with this airline but if u want my money u have to do more. The food is high too not much of a selection for restricted diets. I can't eat what I offer. The flight was a little rough on take off and landing. No leg room for a man 6.2 ft man husbands knees were against the seat in front off him. Switched seats going to MB but could not going to CHI not a good ride home for him."
Pros: "The staff on the plane were friendly."
Cons: "The flight was delayed, it took a very long time to board. Upon landing, we waited in our seat for over 30 minutes completed stationary after midnight. Water is not offered unless you pay, no TVs, no WiFi, chairs do not recline, and the chair "table" can barely hold your smart phone, a mini tablet is too large to balance. Upon check in, the agent demanded a paper boarding pass and when I showed him an email, he said, you must print. Now I understand there is a FEE to print, which was never explained. This is the only time I have been told to print a boarding pass, it's 2017. A carry on larger than a purse will cost nearly as much as the flight. Overall, I will not be flying Spirit again. I actually canceled my return flight just so I could have a better experience, WiFi, and perhaps a cup of water."
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "Having heard about how bad spirit airline is at rhe past i decided to give it a chance thinking how bad can they be... Well its even much worse then i even thought. I have booked a flight from L.A. to NYC with connection in Chicago. It srarted with a delay of 3 hours because they didnt even had a plane. They made me pay $50 for each bag. Ones we end up getting to Chicago the connection flight was delayed in 2.5 hours. Only after waiting anorher 2.5 hours they told us that our flight was cancelled. Beaides everything rhe service was awful. We went and talk to a manager who was also very rude and unprofessional. We asked for a refund and we will book anorher flight with another company.because ill never fly spirit ever again!!! The manager offer us $120 refund for both of us while our flights cost $480 plus $100 for bagages which they didnt want to give us a refund for that.we had to leave and talked to our bank for froud by spirit airlines. Save yourself and never book with spirit again !!!!!"
Pros: "Nothing--there is literally nothing to like about this airline. They display a cheaper fare than other airlines and call it their "Bare Fare" but you better not pack more than a small backpack otherwise you end up paying double the ticket price in services charges and baggage fees!"
Cons: "Spirit's endless amounts of extra hidden costs and ridiculous baggage fees meant that I ended up paying just as much for my airfare as I did to 1) check my bags, 2) print my boarding pass and 3) pay for the hidden services charges to do all of the above at the gate (instead of predicting exactly how many luggage/carry-on items and their exact weight over five months in advance of my trip, when I initially purchased my ticket online). You'll have to purchase water on the plane if you get thirsty. I would not be the least bit surprised if Spirit started charging a fee to use the bathroom on the plane! AVOID THIS AIRLINE if you need to check a bag, or if your carry-on is larger than a small backpack and/or purse! Plus, the interior of their new fleet has decreased space between rows so you have less legroom than ever (I'm 5'5" and 125 lbs--I had no room to move). And the final straw for me: I paid a premium price for a flight that left AFTER 9:00 AM. Less than 48 hours before departure, Spirit changed our flight to 6:05 AM; a time I had specifically filtered out of my options when searching for a flight! And no, there was absolutely no refund or apologies for the inconvenience."
Pros: "I feel like the seats are a bit more comfortable and also bigger than in other airlines planes."
Cons: "The crew members are all in all just terribly unfriendly. I had a question and went to the information desk. The gentleman there didn't bother to stop talking to the other crew member and they were obviously not talking about something really important that is job related. Then he answered my question and made sure that I understood how stupid he thought I was to ask this kind of question. I had big problems to understand him because he was speaking very fast and with a strong accent and my English is not that good either. The boarding process was good. I can't say anything else about the service because there is none in the plane."
Cons: "Never even made it into our flight because it was being perpetually delayed and when I called to ask what was the latest it could be delayed to before being cancelled the customer service guy would not answer my question. Which it would have been helpful to know since we had to drive three hours to make it to the airport and had a car rental whose return was dependent on us being able to fly out. I understand flight delays and even cancellation especially in such a busy holiday season, what I didn't appreciate was the fact that they couldn't reschedule us on a flight for another three days! And they wouldn't pay for you to go on another airline's flight if they couldn't accommodate you on their own. Then they had the audacity to ask if we wanted to join their membership program....ummm no."
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "Non stop between Baltimore and Chicago was the only positive thing."
Cons: "When you do check in you realize that they charge $90 round trip for the second hand bag and $80 for the first checked luggage. I was happy thinking I got a great price, after that I realized I paid over $150 more per ticket than any other airline, the naked price slogan is a scam. None of the seats reclined in the whole airplane and they were very uncomfortable and looked very cheap. They don't even give you soda and chips, not even water, crew were nice but ticketing staff in Chicago was unpleasant. I will never fly spirit again, don't waste your money like I did."
Cons: "Mechanical issues. Initially, airline tried to fly with a fuel leak, until they learned the fuel leak was not within the plane manufacturer's tolerance for safety. They then made me wait 9 hours in the airport for them to bring another plane. It appears that they delayed flying in a new plane until after they tried to fix the fuel leak for approximately 2-3 hours. At the end of this ordeal, they provided only a $50 credit for their airline and a $7 voucher to buy a coffee in the airport. I will never fly this airline again."
Cons: "I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added."
Cons: "There is almost nothing that would make me use this airline again. My flight wasn't even cheap, so that definitely didn't make up for the fact that I paid $50 both ways for my carry on bag, and one $30 seat fee so that I could request a window seat on a cross-country red eye. Water is not free on the plane, and still there were no seat back pockets, so the water bottle I bought (and didn't want in my bag w/ important documents) rolled around on the floor all night. I'm a small woman, and there was barely space for me to fit in the seat. Uncomfortable, expensive."
Cons: "The flight is advertised as low priced, but at the cost of checking a small carry on for $50 each way. For $100 more for ticket we could've flown JetBlue with amenities like water and coffee and attentive professional flight attendants. The plane was extremely loud, and sounded as if the panels could be ripped right off during landing and takeoff. We shouldve just packed a backpack. I don't think I would ever fly this airline again because the overall feeling was that the equipment was rickety and unsafe. I guess Ive just become accustomed to professionalism and service on other airlines."
Pros: "At the time of purchase, I liked the price."
Cons: "1. They offer no way to reach a live customer service representative via phone. 2. They are the only airline I've used in the US that charges for carry on bags. This makes the cheap fair no longer the cheapest fair. 3. After running late and unable to check in online, or reach customer service, the people at the ticket counter would not ticket my flight 25 minutes before boarding and charged $100 to rebook the next day. 4. They offer no complementary drinks/snacks 5. Their seats are small, uncomfortable, and DO NOT RECLINE!"
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Pros: "I like they're trying to disaggregate costs -- but this ends up feeling like punishment."
Cons: "There is a lengthly upsell process which is part of printing your boarding pass and checking luggage. - they charge of 'carry ons', so I paid for the shoulder bag for my computer along with two regular bags....both ways. (note this fee was nearly twice my ticket fee.) - When I arrived and the gate and staff said people make this mistake a lot, there was no way to get a refund other than a time limited credit. - Though this will change, they currently don't allow TSA Pre customers to use that status. They also dont have wifi, a huge business advantage. - When I arrived 30 minutes before the flight, they refused to issue a boarding pass, couldn't transfer me to a same day flight, or refund any portion of my unused tickets or prepaid checked bag fees. Note: I walked to the American Airline counter, bought a ticket, checked bags, and left 30 minutes later -- with more hospitable treatment and only slightlyl higher total cost. I like trying new business approaches -- but I've flown four of their flights and now have the resolution to avoid them at most any cost."
Cons: "I had to print out the ticket at a kiosk even though i checked in online and also the staff at the check in desk had terrible customer skills, did not smile and did not seem to want to help you. i was called ON my way to the airport (couple hours before departure) that my flight was canceled because of air traffic congestion and was told i could be switched to the next flight the next day which was not acceptable in my situation. I stood in a long line to get a refund and also the flight into Chicago via Spirit was unsettling especially because all staff over the intercom inside the airplane including the pilot did not have their lines memorized and kept stuttering because they messed up."
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Pros: "When I got to the gate to board, I had a young boy I was traveling with as part of a group, but was trying to make sure he didn't sit alone. The staff at the gate literally met to see how they could help me out and due to previous seat reservations could not get me seated right next to the boy but put him right behind me in a window seat, it was also the boys first time flying so he got to enjoy the view of take off. Also because I was placed so close, I was able to switch seats with another passenger and still ended up sitting next to him. I appreciate the effort by multiple staff to accommodate me, recognizing these types of needs and acknowledging them, despite the fact I had missed my opportunity previously , it is to me something I really appreciate and thank the staff for their courtesy."
Cons: "It gets very dry on the plane, and also I was dealing with allergies, I think it would be great if more frequent passes down the aisle took place, as I needed some tissue and water. This may also add sales for food and drink during flight, so I think it is definitely worth the effort, a friend ended up getting me tissue."
Cons: "The staff was unhelpful and rude. They gave me a ticket for the wrong city after I said twice "Portland MAINE" not Portland Oregon. Ended up getting the wrong one. This was after my original flight to Boston had been canceled after being delayed 3 times. I was supposed to leave Chicago for Boston at 2 pm. Didn't leave until 8:30pm. As usual I got to the airport two hours early so I spent 8 hours in the airport of the city I was trying to leave. Trying to get a new flight and eventually just got a refund for about half my original ticket and buying a new ticket on another airline. They were rude the whole time and unhelpful. But that's just airports. But the lady giving me the wrong ticket is ridiculous. This review is silly because eventually I got on a JetBlu flight anyway. I never ended up taking Spirit anyway. I still have my return flight booked so lets hope I make it back home on time..."
Cons: "On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced."
Cons: "I arrived at O'Hare and my flight was cancelled. I had to book another flight for the next day ($480+) and a hotel room for the night ($200+) ALL AT MY EXPENSE. The Spirit representatives said that someone from Spirit would contact me in a few days to reimburse me for the flight from O'Hare to NYC, but as of a week, no one has. I have very little faith that anyone ever will or that I will be reimbursed for the flight that was cancelled. I intend to report Spirit to the NYS Attorney General's Office. Everything was bad, since I had to spend close to $700 of my own money to get back home. VERY VERY BAD."
Pros: "Inexpensive Tickets"
Cons: "Gate was changed last minute, and nobody bothered to inform all of us who were waiting at the previous gate. I later discovered an email about the gate change, but the Spirit board and the gate signage hadn't changed, so I wasn't checking email. Everyone rushed down to the new gate, and had to walk outside to board. Seats on Spirit are pretty cramped and uncomfortable. They don't recline (at all), and they are thin, so you feel everything happening in the pouch behind your back. The most annoying aspect of the flight, however, was the unending sales pitch about their credit card that was made by the flight attendants as we made our descent. It was ridiculously loud, especially after a dark late night flight, and just kept going and going. I don't fault the staff, who are probably responsible for selling, but I do fault Spirit for forcing a captive audience to hear it ad nauseam. Overall, you kind of get what you pay for here, and I would still fly Spirit again IF they were considerably cheaper than the competition. BTW, remember that Spirit charges for carry on luggage. We shipped our via UPS, which was half as much, thanks in part to shipping via my workplace."
Cons: "We were not assigned a seat and had to wait at the gate until everybody got in the plane and they gave us the last seats and were seated separately, although there were 2 seats available next to my friend i was traveling with, but we were told it was a full flight. The flight attendant told us we could switch after the seat belt sign came off, but after that we were told no and one of them was not very polite. Terrible. Hope not to fly with spirit airlines ever again!! I dont want to talk about the baggage also, those people only know how to be rude and don't explain anything!"
Pros: "Although late, arrived at our destination."
Cons: "Was the gate under construction? It was difficult to get off the plane, having to maneuver down the ramp, outside and up 2-flights of stairs. I did not hear anyone inform the passengers about the condition of the gate, nor was anything said about arriving late to get to connecting flight. I asked a flight attendant as I was getting off, only to be told the same plane was continuing on to MSP, but I had to deplane for cleaning. Once inside it was so crowded and no organization: it was shoulder to shoulder and people were squeezing in and out of the crowd to get to where they needed to be. Finally able to get back on the plane, going down 2-flights of steps to the tarmac to the ramp, etc. ugh; I've recently had back surgery and continue to have back pain. This was a painful transitional exercise that affected me immediately and for days afterward."
Pros: "Good price, very convenient schedule"
Cons: "Gate change announcements can't just be by email - I have a dumb phone. My daughter turns hers off to save the battery. Etc. The gate change for Spirit Airlines 655 ORD to PDX never appeared on their departure board, the previously scheduled gate, or the gate they moved to. Had I been hurrying from another flight or from long lines at security I would have missed my flight. If this is your first time flying with Spirit, read the rules carefully to pay for what you want and only what you want."
Cons: "I got into he line 70 minutes before my flight, which was considered a "late check in" and the line was so long I missed my flight! The next flight to my destination was 12 hours later, so I said I would have to purchase another ticket with a different carrier. The cashier informed me I would get refunded for the missed flight. Flash forward to my return flight, they canceled it! The cashier never noted that we even spoke, and it is procedure to cancel the rest of the booking if a customer doesn't get onto a flight. It was a complete nightmare. I had to purchase another ticket home and the kicker: no refund for either flight that I didnt even go on. You get what you pay for. Spend more and go with a larger carrier. I've always had good experiences with Southwest."
Cons: "We were travelling with a couple and FORCED to pay for seats so that we can sit together. . . what a crock. I can deal with many compromises for an inexpensive fare--but this was over the top. We were going to be asked to pay $30 to pick seats to sit together, decided to just upgrade the seats $60 to both sit up front in larger seats together, so the flight was comfortable. But being asked that was the straw that broke the camel's back--I don't think we'll be flying Spirit again--I'd rather just pay slightly more for the flight and know that I'll have an assigned seat--or can get a pair by boarding togeteher."
Pros: "The actual flight was OK--but I was bumped from my scheduled flight (along w 82 other people) when they substituted a smaller aircraft; & the flight they put me on was 12 hours later!!!! Nothing like wasting a precious vacation day in O'Hare airport to make you furious!"
Cons: "I hated the fact that I couldn't check in online the day before. I must have wasted two hours trying to remember my password for their stupid Frequent Flyer club--the only allowable way to check in-- and then (after finally getting a new password & getting into the system), being told they had no current reservation for me. What???? Then, after getting to the airport & finally checking in, I was bumped off the plane & rescheduled 12 hours later!!!! I hope never to fly on Evil Spirit Airlines again!"
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Cons: "I flew in/out of two major cities and was reluctant to fly on Spirit, for good reason. Flight information was difficult to find at airport (Spirit rented a United gate and did not have any listed information on boards) and I relied entirely on my phone to follow flight delays and changes. When flight was cancelled there was no effort accomodate passengers on another airline, despite many flights available, and the next Spirit flight was two days later!!! Spirit offered refunds for that flight but the website did not work for two days and the wait was very long, over 20 minutes, on the phone. The baggage and seat fees add a significant amount to the cost of the ticket so that it is no longer less expensive than a more reliable airline. I will never fly Spirit again."
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Pros: "Timely departure and early arrival"
Cons: "Fees on fees on fees - the flight was not inexpensive enough to justify paying for a carry on. Arguably my fault for not researching the airline to know about the fees, but at no point during my flight purchase process was I notified about the way Spirit airlines functions (i.e. you should only fly if you plan to bring nothing). But fine, after I realized the joke was on me, the process of updating my baggage status was a nightmare. And THEN...I called to add my TSA pre-check status, which the customer service rep took "and added" over the phone only to find our at the airport that "Spirit airlines doesn't do TSA pre-check." Overall just a frustrating and stressful experience."
Pros: "I am happy that the gate attendant called out my name before closing the door!"
Cons: "Because my flight was booked through Kayak, I DID NOT know about the many fees until the night before. I should have been able to get all the information days/weeks earlier. I paid $50 extra for a $75 flight - which was extra bad for me because I chose to take a 6 hour greyhound from St Louis to Chicago, instead of flying directly from STL to NYC. So, for just a bit more, my 12 hour travel day would have been reduced to 3 hours. The airplane was dirty and I swear to God, there was duct tape on the engine casing."
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Pros: "Best price (as long as you can live out of a back-pack or similarly small sized bag for the duration of your trip). I was only going away for 2 nights and so was able to do it. If I had to pay the luggage fees, this would NOT have been the best price."
Cons: "Seats are incredibly small and uncomfortable (I felt like the right side of my seat was just metal with the covering and zero seat cushion to it)! You are allowed one personal item about the size of a backpack or large purse, BUT you MAY NOT carry a personal item and your purse or a personal item and a laptop. So if you cant stand the tiny seating with no leg room (my limit is about 90 minutes) AND you can carry EVERYTHING you need in a backpack or large purse, this is the way to go. Don't think you will get a traditional carry-on bag onto this plane for free! Traditional carry-on bags are too large!"
Pros: "I liked that the price of the flight was inexpensive."
Cons: "The crew on the flight was extremely unprofessional, suggesting that we don't "hurt one another" when we are free to take other open seats. Also, the seriousness of the crew and the responsible feeling that I normally get from a flight crew was not there. The pilot was good. But the attendants were telling " jokes". An airplane is not a comedy club. I like to feel safe, and that the staff is capable in the event of an emergency. Also, the plane seemed dirty with advertisements inside the cabin for a specific hotel in Vegas. This gave the plane a very ghetto feeling."
Cons: "They charge you $40 to carry on both ways if you register and purchase ahead of time, consider that when you are doing your price compare. The website is so slow to pay for your baggage ahead of time its really painful. The bigger issue is that the seats are super hard and super small and don't adjust at all! I am an average size and normal weight person, this airline is for really young and fit people . My back still hurts. Then there was some 19 year old flight attendant that thought she was a comedienne on the way back at 6am in the morning weaving a really lame jokes into here schpellio... trust me no one wants to hear that stupid stuff at 6 in the morning on a Sunday. It made her whole instruction super long and really stupid. The only way I would take this airline again is if I could put everything in a small backpack and the flight was really short, otherwise pay 30% and go with a full service airline."
Cons: "Too many travelers try to carry bags on that are obviously much too large and heavy. The se then fill up the overhead bins and make the boarding slow, slow, slow! In addition, I had to explain to a passenger that my seat had been paid for with an extra fee and that individual was perturbed throughout the flight and would continually lean over me to peer out the window. Very annoying and impolite. These courtesies should be better explained to those who rush aboard and take whatever seat they can find and hold on to it despite the rules."
Cons: "I found out my flight was delayed two hours but decided to go to the airport at the appropriate time anyway. It was just a girls weekend so I wasn't in any major rush to get there. As my shuttle is taking me to the airport, I look again to find that my flight has officially went from taking off at 9:14pm to taking off at 12:12pm. When I got to the airport, it was 7pm so I would have to wait for 5 hours. I went to the Spirit counter and asked what time my flight was leaving. The man at the counter says "9:15" so I responded with "okay great so there's no delay then??" He said "yeah there's just a short delay you won't even know" I showed him my phone and asked is 12:12am the time were supposed to leave? And he said "yes". Well, then I was fuming because this customer "support" person completely lied to me. Another quite rude lady said there was absolutely nothing they could do for me and shooed me away. I was also told it was because their technology wasn't reaching flight control. I went to my gate anyway and noticed that the spirit section was completely packed-I'm assuming this issue backed up many flights. After an hour of waiting, they announced that the delay may be even longer. I immediately left because at that point I wouldn't get into my destination until 4am which wasn't worth my short visit to where I was going. Later on in the night, I looked at my phone to see what happened-it ended up being cancelled!!!! What a joke! Bad customer service, bad fees, bad way of handling their flight situations!!! Never again."
Pros: "The cheap cost of the flight"
Cons: "I think Kayak should do a better job of providing information about the airlines they represent. While my flight was only 80 dollars, I ended up spending 100+ dollars extra to carry on my suit. This was my first time flying with Spirit, and if I knew that these extra charges would apply, I would have packed differently. As a student, I do not have any disposable income; I found it very misleading that the price to "fly" and the price to buy a ticket were very different. 80 dollar flight vs. additional 110 dollars to get from point A to point B."
Cons: "24 hours before the flight was going to take off someone at spirit airlines deleted my seat and gave it to someone else. They claimed to me that I called in and cancelled the seat myself. Now I was stuck buying a new flight two days later for 3 times the price. This is the worst flight experience and there is almost nothing to do to prove what happened to me. They say I was refunded but the money is still not in my bank account. I had to file a claim with chase bank to try to get my money back. I will never be flying spirit again and will tell everyone I meet to stay away from this shady airline."