Dreamliner is nice flight was OK.crew did a good job.im big man and I got row 35! Totally no space for legs very narrow!!!
Huge deley in Santiago 6h!!! In airport front desk LANrepresentatives DOESNT SPEAKS ENGLISH !!!!!!!!!!! I CANT BELIEVE IT!!!!!! We try to change flight or get upgrade they sad sorry no English!!!!!!!!!
Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to.
At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help.
I will try very hard NOT to fly with LAN again.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
The flight itself was fine. However, it left at a much later time than scheduled and at a different airport in the city.
Aerolineas Argentinas cancelled my morning fight the night before without explanation. There was very little information, and I was unable to call a representative because it was off-hours when I got my cancellation notice. When I arrived at the airport, they changed my flight to a much later time departing at a different airport in the city (although they did provide a free shuttle). If I have a choice in the future, I would avoid Aerolineas Argentinas.
In flight entertainment through wifi and smart phone.
Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!
Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money.
The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation.
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