Daily cleaning, installation of cabin HEPA filters on flights from Chile to Providence
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Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
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Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,102 active cases of COVID-19 diagnosed in US and 0 deaths as of Feb 28 2021
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Scores according to KAYAK customer reviews
Cons: "The food service on the 3 hour leg but we knew that ahead of time so..."
Pros: "The aircraft was extremely clean. Crews were helpful and patient with passengers as they boarded and asked questions."
Pros: "Comfort plus is a nice upgrade"
Cons: "Having a clear gate to take advantage of being early."
Pros: "The cabin crew was helpful and professional"
Cons: "Having better time performance . The first leg of my trip was so delayed that I almost missed my connection."
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "The crew was great. Honestly, they remembered my face and greeted me when I saw them that night in the hotel."
Cons: "I can't think of anything. I had great service on the ground and in the air. All the personnel were kind and helpful."
Pros: "Good snack selection. Crew was personable."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Cons: "Everything was excellent."
Pros: "I was seated in economy comfort. Compared with Delta's Econoomy Comfort, I felt that the KLM seat had more legroom and greater recline."
Cons: "The dinner was awful. No choice of meal. Everyone got a small plastic contained filled with macaroni in tomator sauce. Nothing else. Incredibly bad. Breakfast was better. Sausage and eggs, melon, yoghurt. But who is in the mood to eat at 2 am?"
Pros: "Everything except lack of internet connection AFTER paying $19.95"
Cons: "Not getting internet after paying $19.95"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "Quick flight"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "I araised safely in New York and all my luggage finally arrived. I suppose that is good but so much else was bad, very bad."
Cons: "The morning of my flight I got a notice the departures time was changed by one hour later but to still arrive at the airport at the same time. So I ended up spending almost four hours at the airport before leaving. Boarding was a mess as "groups" were not called but everyone just rushed the gate in mass and we're let on. Staff were functional but looked and acted surly. It was a functional flight in that I arrived at my destination but it was not managed and I did not feel my business was wanted-only my money."
Pros: "late departure"
Cons: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "Comfortable seats, friendly staff."
Cons: "The wifi was not working during this flight. The ceiling light/fan controls are too close to the window for the aisle seat to reach them. During boarding, it was too hot. The boarding process was delayed 10-15 minutes without any updates."
Pros: "Not much"
Cons: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Pros: "Every thing good"
Cons: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Still the best great airline"
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Cons: "Plane too warm."
Cons: "Delayed flight, customer service was hard to work with."
Pros: "Loved that they had access to connecting info on board"
Cons: "The Delta team is a complete mess. After sending us to the wrong terminal via their own app, we missed our first flights. Then we had to be pushy to get onto the next flight."
Pros: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Cons: "No complaints."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
Pros: "The infotainment screen on back of headrests."
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Cons: "Unkindness of gate agent"
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "Nonstop quick flight"
Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "It whas comftable"
Cons: "The breakfast- scrambled eggs and little hotdogs. Relatively tasteless."
Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"
Pros: "the price"
Cons: "The attendants were in a bad mood and/or unhappy with their jobs. Short answers - not very friendly, but this isn't uncommon on Copa flights. I give them a "zero" on personality."
Pros: "The service"
Cons: "food will be better."
Pros: "Much better than other airlines. Food was great (taking into consideration it is plane food), web checkin is very simple and organized boarding."
Cons: "Excellent service!good trip!"
Cons: "More leg room"
Cons: "7 hours late. It was supposed to leave at 7pm, it left the gate at 2:30 am !!! Zero sleep. Gave a $10 voucher"
Cons: "I was in line 1.5 hours before my flight and was told that I had to take the next flight. There was even another passenger behind me who apparently made the flight. The lady behind the desk appeared to be junior staff and had to wait numerous time to ask her co-workers for help. By the time they helped her, she told me that it was too late to make the flight (even though I discovered later that the departure time was even postponed)! As a result, I arrived in Medellin 4-5 hours later than planned, causing me to miss a tour that I had scheduled for that afternoon, for which I was not refunded. First time using Copa Airlines was unfortunately not a good one."
Pros: "Great flight and boarding was alright. Food was tasty and the fact they even have food is cool."
Cons: "Massive lines to check in and they lost one of our luggage. Ground staff was really poor."
Pros: "Lots of food during the flight."
Cons: "Plastic cups were really small. I would like a bottle of water."
Pros: "Flight always on time, staff are very friendly even with the language barrier sometimes."
Pros: "Crew were nice and polite"
Cons: "Business seats are less like Business and more like a better Premium Economy seat."
Pros: "Clean, courteous, respectful and comfortable!"
Cons: "Vegetarian meals were served with bread that was not fresh"
Pros: "On time."
Cons: "Crowded in coach"
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "Is one time"
Pros: "They eventually gave me the seat I had long before paid for."
Cons: "They told me at check in that I was "STAND BY" even though I had purchased my seat 4 months prior."
Pros: "The direct people who interact is excellent everyone very courteous and friendly"
Cons: "An item stolen from my luggage"
Cons: "The food and the uncomfortable seats. Also more flight attendants should be bilingual. Tv needs more updated selection."
Pros: "The entertainment system of the first plane"
Cons: "The food can be better but it isn't far from great."
Pros: "My experience with Copa is that they are efficient yet customer friendly and changing planes in Panamá on trips to South America is usually quite convenient."
Cons: "Copa has a tendency to leave the "Fasten seatbelt" sign on for long periods of time, even when there is little to no turbulence. This makes it difficult to know when to move around which is unfortunate on a 6+ hour flight."
Pros: "Appreciated the vouchers for the trouble. Was able to sleep the entire flight since it was night time."
Cons: "Didn't like how we weren't able to connect to our second leg of the flight even though the plane was sitting there for another half hour after we got to the doors."
Pros: "Copa provided us with food vouchers while plane was delayed."
Cons: "Plane delayed for about 5 hours due to wheather and and a lot of time spent by the crew trying to fit multiple and large carry-ons in the cabin."
Pros: "Crew was frieo"
Cons: "They ran out of the different food options and drinks. I"
Pros: "Airplanes seats"
Cons: "No dinner was served"
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "Easy to book the flight online"
Pros: "No breakfast. Rude flight attendants. Someone got sick and they wouldn't let people move up front and instead blocked off the whole back of the plane."
Pros: "Everything was good, no problem at all, everything very straight forward"
Pros: "Boarding was very easy and fast"
Cons: "Our flight was in two (2) segments. One from Santiago, Chile to Panama City, Panama and, two from Panama City, Panama to Boston, MA USA. Our flight from Panama City, Panama to Boston, MA USA was cancelled due to snow. Not the Copa fault; however, rebooking the flight from Santiago back through Panama to Boston was very difficult even though we call the day prior after noticing the cancelled flight on the Copa website. We were successful; however, it took multiple calls and multiple delays on hold to make it happen. No e-mail confirmation was ever received; however, we were able to confirm the flight via the website. We were also unable to confirm the flight status on the website. Maybe it was a special flight or something, but from the customers view, it was discomforting."
Pros: "Airline with high service quality standards and well trained crew."
Pros: "The crew was friendly and helpful"
Cons: "No coffee :("
Pros: "Entertainment system was pretty good"
Cons: "2-hour check-in line in Santiago, with clueless employees Further 50-min delay of the arrival time for the flight"
Cons: "Flight was overbooked had to stay an extra day and take a night flight. Very disappointed"
Pros: "Nothing. I was at the airport for 5 hours, they overbooked the flight by 20 pleople. I had to get a cap voucher and call COPA for 4 hours the next day to try and get another flight. They eventually put me on an American flight."
Cons: "Everything. Poor customer service, unprofessional, and I did not get on the flight, and it took hours to rebook with them. I will never fly this airline again."
Pros: "Good entertainment, decent food, it was very good all around!"
Cons: "The staff at Copa are courteous, and they helped with accomodations overnight in Panama."
Pros: "Nothing.. They did not take any responsibility .. I gave them my ohine and showed all the calls to cops airline and the minutes I was on the phone with u guys getting information in my travel .... They then sent me to reservations she was a lot nicer and understood the situation . My phone number in the US is 2153686087 .. My email is firstname.lastname@example.org"
Cons: "The supervisor was rude and had no compassion .. I had called cops to inform then that j was traveling to several country lies and what are the requirements . Since my husband is from Mexico and I am from the US.. They did not tell me about the shot for yellow fever that was required and I specifically called to get information .. If they would have told me to look for the unfortunate myself I would have. But I was told nothing was needed . Because if that I had to Wilbur at the airport and chafe all other flight I had to return to the US and ended up paying more than $600 .. I had to change Three flight add hotel charges.. It was a mess .. My itinerary FEXWK5 and FEWS4Z.."
Pros: "Only one layover"
Cons: "Too long of a wait between one flight and the other. I waited more in Panama than me flighing from Lax to Panama. I could have been home already with that long of a wait! Romelia Gonzalez"
Pros: "everything is ok."
Pros: "Great airline"
Cons: "Include gluten free meals for 5+ hour flights"
Cons: "The plane was a little old and the phones was dirty"
Pros: "Extra seat width would always be nice"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Cons: "Charlotte lost my bag and will not answer"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Amazing crew"
Cons: "Great services"
Cons: "Food and wine"
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Cons: "Delayed flight"
Cons: "Crew needs to improve their attitude"
Cons: "Uncomfortable plane"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "Empty seat by side"
Cons: "Overhead light not working TV screen not working Very average food"
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Time of flight and on time flight"
Cons: "Lack of gluten free snack Cramped knee room"
Pros: "Entertainment options"
Cons: "Subpar , cramped flight the entertainment was the highlight"
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Courteous and efficient service, good communication from employees."
Cons: "Rude passengers reclining all the way without notice."
Cons: "Flight delay on both ends of the segment"
Pros: "Smooth flying and lots of respects to the pilots for their dedicated work. The entertainment really works very well."
Cons: "Poor Service. The service of drinks is done very poorly. Really concerned with the attitude. Never need those complimentary drinks."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Pros: "Service was excellent"
Cons: "I'm 5' 4" and there was hardly any legroom for my small frame"
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "Crew not very interested in passengers. Lot of sitting and reading magazines or socializing with each other"
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Cons: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Pros: "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
Cons: "Food and comfort"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "Lots of space and very accommodating. The updates via email were helpful"
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "Entertainment: individual tv screens, free current movies, flight tracking, music, etc."
Cons: "Not all food items were available when they got to us. The food was not that good. After landing we sat idle for about 15 minutes because another plane was at our gate..this resulted in us almost missing our connecting flight."
Pros: "The TV entertainment built in the seat."
Cons: "The baggage check in process, the 6 hour delay of my flight, wasting the majority of my day in the airport due to plane inspection. De-planing after boarding. The unorganized line/crowd during the boarding process."
Pros: "Flight was smooth, left on time and arrived early."
Cons: "No TVs in the seats to entertain the kids."
Cons: "No TV"
Pros: "Plane arrived early."
Pros: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Cons: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "Same as above"
Cons: "Same as above"
Pros: "A great ride."
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Cons: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Pros: "Nostalgic plane ride"
Cons: "Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space"
Pros: "The staff was nice and food was pretty good"
Cons: "The plane left ans hour late. The captain said it was to load ciffee on board. I was at yhe airport very early and that plane was sitting at the gate for at least two hours begire take off. There is no excuse fir the coffee not to be aboard. I was sitting in the front row in premium economy. The aet uo for TV screens in that row is awful"
Pros: "The crew on The flight was efficient and friendly."
Cons: "The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce."
Pros: "The flight was short . Food was pretty good"
Cons: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Cons: "Flight was two hours delayed and we missed our connection in Toronto and had to wait another three hours. AC did put us on the next available flight."
Pros: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Cons: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Cons: "Very sub par service and you have to pay extra to reserve a seat."
Pros: "Friendly crew."
Cons: "Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport."
Cons: "delayed by 5 hours"
Pros: "Friendly welcome onto the plane. Lots a of over head bag storage space. Fair movie selection. Comfortable and short dlight from YVR to YYZ."
Cons: "There's never anything that looks that appetizing on the menu for the those prices. I brought my own food onto the flight."
Pros: "Size of seats and entertainment"
Cons: "Late leaving, slow baggage claim"
Pros: "flight to montreal had plenty of space, service was great, F& B selection was nice too, flights departed and arrived on time."
Cons: "Return flight was more cramped. F&B service was SUPER slow."
Pros: "Good clean flight except that the crew(male) was a bit rude when any request was made!! Very surprising for a Canadian to do so...shud be transferred to domestic flights!!the Indian food served was distasteful"
Cons: "Food not included with insane flight costs"
Pros: "Quick flight. Great fare pice."
Cons: "No complaints."
Pros: "Leg room seemed fine and at least we got food."
Pros: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Pros: "The food was phenomenal for airplane food, the best I've had in 100s of flights! The flight was half empty, so taking over 3 seats to lie down was nice :) Very efficient boarding process at the Montreal airport, with updated wait times and fast moving line."
Pros: "Very kind crew, comfortable seats, good movies"
Cons: "I was never notified by text or email that the flight was delayed 2 hours! There was never an announcement made about options to standby for earlier flights. I had someone waiting for me at the airport for 3 hours! The flight home was very chaotic."
Pros: "The plane was comfortable. Staff was great."
Pros: "Best price , left on time and even arrived early !"
Cons: "Flying is and will always be the worst part of any trip."
Pros: "The smiling and helpful crew members"
Cons: "The seats were uncomfortable and the tv didn't work well"
Pros: "Entertainment options were excellent, and the screen worked really well."
Cons: "The crew was somewhat sloppy in their service of meals and drinks."
Pros: "all the staff was very pleasant"
Cons: "I couldn't use my laptop with Windows to watch a movie because the airline didn't have the app that works for Windows"
Cons: "Long line and few staff at immigration. Need twice number of clerks"
Pros: "Flight attendants were attentive and professional. Comfortable flight, given it was 10+ hours long."
Cons: "I have never flown an airline that served dinners without offering a vegetarian (typically pasta) option as a standard meal. Had no idea that I would need to request this, so I did not have dinner on the flight, as the meals were either chicken or beef. At this point in the 21st century, a meatless diet is a widespread life choice, for either ethical or health reasons. I would really like to see a pasta option as a default. Thanks for taking feedback."
Pros: "Boarding in TO was horrific and had to stand more than an hour"
Pros: "Very nice crew. Meals came out at great times. Food was good but not great."
Cons: "Boarding process was a bit slow and started late, making our flight delayed, which made us miss our connecting flight."
Pros: "The food was not really good."
Cons: "Boarding by zones is an excellent idea; but it does not work very well. Peole still making lines and standing in front of the gate when their zones have not been called out. Making boarding very difficult and confusing."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "The crew tried hard to give me more salad and bread since they didn't have a vegan option and meat was mix with the hot meal."
Cons: "In order to have a vegan or any special meal they ask you to call 48hs before. I've done online but the site I used for booking didn't pass the options requested. Then at checking counter they can't add it not even the return flight. This option should be able to be added anytime! Then why they can't put the meat aside for the hot plate so at least we could eat the rest. Also when preparing vegan or vegetarian meals you can just give cookies and cakes or white pasta! Any meal should be balanced, as for vegen meals it also have to have some vegetal complete protein combination."
Pros: "It was about as good as you can hope for in cattle class. Middle seat in the bulkhead row is not worth paying extra for."
Cons: "Power outlet at my seat did not work."
Pros: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Cons: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."
Pros: "Smooth flying, great pilots, pleasant stewards."
Cons: "The food Santiago - Toronto good. Food Toronto - Santiago poor!"
Pros: "very pleasant"
Cons: "nothing really"
Cons: "I was in the middle seat, and the man on my right elbowed me and did not give me room. But the worst thing, besides the awful food, was that my suitcase did not arrive! I hope it arrives today."
Pros: "Comfortable, quiet, fantastic technology"
Pros: "Flight crew was courteous and professional"
Cons: "Got to the airport in plenty of time to check in only to be told there was no seat for me because the flight was overbooked. The ground crew in Bermuda were not very professional. The agent couldn't explain what was happening and said I had to wait for the supervisor to explain. The supervisor was rude and pretty much ignored my daughter and me and then finally called our names to be checked in. Still no apology or explanation. I got the feeling I was a bother to them. That was pretty much the icing on the cake! On our way to Bermuda they asked if we would check our carry on bags as the flight was full. We obliged and did not get ours bags for two days after we arrived in Bermuda. Still no explanation nor apology. No one we talked to could even tell us where our bags were. It was a very disappointing experience for my family. I really expected much better customer service from Air Canada"
Pros: "My scren was´t working ok, and the screen of my sister seat was in ¨wait please..¨ half of the trip. The boarding wasn´t on time but the crew memebers where really nice. Overall okey"
Pros: "Seating in two's very good."
Cons: "Both going and return had to wait an extra hour."
Cons: "I miss individual entertainment screens for such a long flight."
Pros: "Staff mice"
Cons: "Delayed , causing delays and missed apt at destination"
Cons: "Bag was given wrong tag # by check in attendant and went to wrong airport. Has been extremely hard to track down"
Pros: "The 787 was amazing."
Cons: "I had to take two different flights connecting through London Heathrow to make this leg of the journey."
Pros: "Large selection of movie and music. Friendly crew"
Cons: "No internet on flights"
Pros: "Long, but uneventful flight."
Cons: "My passport was still valid but didn't have the 3-6 months left on it (a rule I didn't know about) and was told about this at the air canada counter without any concern or direction. Was in shock."
Pros: "Amazing crew"
Cons: "Temperature in tha cabin was very low. Several passengers complained and the crew ignored the requests. The bread of the sandwich was so dry it was almost unedible. The front left bathroom in economy was in bad need of maitenance. It was clean but completely out of step with the age of the aircraft. Was worn and looked dirty"
Pros: "The whole experience was fine, as expected for today’s standard."
Cons: "Boarding would be better if the window seats go first, followed by middle seats then aisle seats."
Pros: "Clean, comfortable and on time."
Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."
Pros: "the arrival on the other end"
Cons: "on tarmac 1-1/2 hours conflicting info....went from delay due to traffic/weather, to extended flight time due to reroute, to asking 10 people to volunteer to get off or 10 would be chosen to have to get off, 4 people volunteered, was holding my breath to be “picked off” when the 4 people were let back on and we took off an hour late. the flight steward spoke so unreasonably fast you couldn’t understand a word she said and she had an overall bad attitude....very disappointing from United"
Pros: "Friendly crew, on time and perfect landing"
Pros: "New plane"
Cons: "Poor service in first class. Made me feel like I was bothering her"
Cons: "Flight was 65 mins delayed due to mechanical issues. Updates came from flight attendants insisting gate agents update the flight status."
Cons: "Ended up at Logan."
Cons: "The boarding process took forever! Had to go through multiple questionare"
Pros: "Economy Plus was well worth the small up charge."
Cons: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Pros: "I paid for extra space and it satisfy my needs."
Cons: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"
Pros: "A flight attendant went out of her way to bring my wife some nuts from first class, since she said she missed having the packages of nuts and pretzels in economy."
Cons: "The stand-by for business class upgrade process is anything but clear."
Cons: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Cons: "The staff does not respect or bother if it is full filght"
Pros: "Quick flight, no complaints."
Pros: "The last minute emergency flight was not terribly priced"
Cons: "I was notified when there was going to be a delay, but not notified when my flight was cancelled due to the airline not having a crew. Really? No crew? Gave my mother a voucher for a motel stay, but failed to notify her that there would be no shuttle that comes to the airport after 10pm. She is not great with technology and was stranded at the airport until her re-scheduled flight 12 hours later"
Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"
Cons: "Tv didn't work no entertainment options on personal device"
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Pros: "Caught all my flights on time everything went smooth."
Cons: "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
Cons: "5h flight delay"
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "We arrived on time"
Cons: "Gate attendant was crabby We sat on plane for an hour due to a matienance delay"
Cons: "Again flights never left on time."
Pros: "On time, courteous & caring flight attendant & desk staff. Unable to understand pilot or first officer's PA announcements...language & microphone issues. Airplane is severely cramped so flight was uncomfortable."
Cons: "See above"
Pros: "Will never use united."
Cons: "Flight was delayed by over two hours"
Pros: "The flight was to depart at 8:15 but due to delay only leaving at 3;30. Dissapointed as it took two agents to process a replacement flight (first agent offered a connection for a 1.5h flight only)."
Cons: "More attentive staff willing to help and at the very least, be emphatic."
Cons: "The crew was unprofessional and Unprepared"
Cons: "Small plane"
Pros: "Same as before"
Pros: "I liked the variety of movies offered."
Cons: "On the trip going to Venice, I was unaware to download the United App to watch movies on board, so there was 5 hours of nothing. Wish I had known earlier."
Pros: "did not crash"
Cons: "It appeared that flight was not ever scheduled to go to Providence, The plane was too large to land in Providence. United probably sold too many tickets. Arrived at 130 a.m. next day -- not 9 p.m. lie I was supposed to arrive. United offered a $100 e-ticket gift. I do not fly very often. Could use $100 cash or free flight to Providence -- not Boston"
Pros: "The attendant was very nice, professional and friendly. My flight was only an hour."
Pros: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Cons: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Pros: "Attendant attitude"
Cons: "Noise in the cabin. Food was only two options, none vegetarian. Bathrooms locked all the time."
Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Pros: "We received a free video service for the flight"
Cons: "First of all the flight was booked for a plane which was too large to land in Providence. So either way we were going to have a longer day and extra leg.....which I only paid for ONE plane change. After running to the gate because my first flight was late taking off, this flight was delayed due to engine issues. The agent had us standing in line for 1 1/2 hours while she tried to figure out what was going on. So instead of taking off at 5:40 pm, we took off at 9 pm and still had to catch a bus from Boston to Providence...HORRIBLE Flight = Long Day/Night"
Pros: "Getting home."
Cons: "Long layover"
Pros: "Great flight with no issues or any problems. Flight on time, luggage transfer was fine, crew pleasant and helpful. Smooth sailing."
Cons: "We don't take advantage of entertainment on board."
Cons: "The gate changed twice. We were directed to a bus to take us to our flight to only be made to get back off the bus because we didn't have a crew. No one would tell us anything. Got back into the airport and then 30 minutes later got put back on the bus. The plane was disgusting, smelled like urine. The air conditioning didn't work. Terrible."
Cons: "First of all I've taken quite a few trips and i normally fly Southwest. Southwest service is always great. I had change of plans and hadon't to fly delta; the crew and the pilot were very rude. I was in the lobby area and i was standing when the pilot of Delta passed by he bumped me and literally growled at me, the boarding process a crew member became frustrated with a family boarding. The plane ride was uncomfortable i am 6'3" tall and had no leg room or shoulder room."
Pros: "Crew was nice and overall flight was good"
Cons: "Flight was delayed by about the same length of time the flight itself took"
Cons: "Crew was rude and did not reply to my call button when I rang it 3 times. Boarding was confusing. Instructions to get your passport checked before your zone boarded was not clear. Boarding agents were pleasant, but onboard crew was rude."
Cons: "Flight attendants were very unpleasant, when they were handing out the little snacks bags the guy threw mine into my seat instead of handing them over to me. Also the plane was filthy and there were dirty Q-tips in the seat back pocket in front of me that I had to look at the whole time"
Pros: "everything else was good. I also liked how they were so informative of our flight, I also liked the foot space,"
Cons: "the seats, didnt recline enough, I had such a neck pain after flight"
Cons: "No leg room at all and I'm not that tall"
Airlines flying from Chile to Providence have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Chile to Providence
Masks required on board, masks provided on flights from Chile to Providence
Social distancing seating
Middle seats unavailable to book on flights from Chile to Providence
Testing for antibodies, testing for symptoms for flights from Chile to Providence
Waiving of change fees. Search flexible flights from Chile to Providence