Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "Crew was amazing"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Cons: "Flight delayed almost 2 hours"
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Cons: "Having to pay for wifi"
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Cons: "Delay and bumpy landing"
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Pros: "Quick flight"
Cons: "seating too small."
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Cons: "The check in process took to long. In line more than an hour."
Cons: "No tv screens or entertainment"
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Very good , fare price and nice flight"
Pros: "The flight was cancelled. There was not pilot"
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Pros: "The flight was fine - once I was on it."
Cons: "Thanks to weather (what weather?), the Friday 8 flight was canceled. My only chance to get to Cincinnati "on time" was to take a 6am two-part flight from Newark via Charlotte, arriving in Cincinnati at 1pm. All around the American Airlines section you could hear people say that flights had been canceled like this all week. I did not have time in Cincinnati to do half the things I wanted to do, and I had so little sleep on Friday night that I had to spend too much of my first Cincinnati night in bed trying to catch up with lost sleep, Thanks, American! This was to have been the head-clearing out-of-town break I sorely needed after a period of over-intense work."
Cons: "I didn't like the fact that if you're cold on the flight unless you're flying first class, you're subject to freeze the entire ride to your next destination. I was told " we only have blankets for 1st class boarding only". So my economy class is not expensive enough to be comfortable and warm on our trips as we'll. I think its very ridiculous, and immature that because I fly a different class of flight im subject to be very uncomfortable the rest of my flight. Someone should do something about this prejudice rule against flyers."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Crew was friendly and accommodating."
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Cons: "Seats are uncomfortable"
Cons: "I would have liked to have a drink of water for free!!"
Pros: "Crew nice. Seat okay"
Cons: "More space under the seat in front of me for my carryon"
Pros: "Cheap and direct no frills"
Pros: "Crew unfriendly, unprofessional, and not courteous,"
Cons: "Amazing flioght and service."
Pros: "Inexpensive and efficient"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Cons: "After 2 hour delay we had to beg for a water and the stewardess brought a tiny cup. Made for a very long night."
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "The actual flight was comfortable and the crew was good."
Cons: "Flight time was pushed back a few weeks ago. Slow boarding process so we landed about 30 min late."
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "They let us board early with two young kids"
Cons: "Everything is a la carte from food and drink to baggage"
Pros: "Nice pilot and crew."
Cons: "The warning about alcohol was a bit sarcastic, but I guess in today's world people who have acted out are the real culprits..."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Cons: "Signs at the airport and terminal info"
Cons: "Super rude personelle"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Cons: "Fight was changed then late"
Pros: "Price and direct flights to popular destinations."
Cons: "No frills. Charging $5 for a printed boarding pass seems a bit excessive"
Pros: "On time"
Cons: "initially assigned to center seat."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Pros: "Wow, what an awesome flight , crew, price, and nice airport. Doing to try this again next time."
Cons: "Took forever to get the bags but hey , it is Christmas !"
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Cons: "They were late boarding maki h us late to arrive in Cincinnati. Had open seating even though we paid for a seat"
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "I never have any issues. Everything is always great."
Pros: "Very comfortable; flight crew very professional."
Cons: "Getting off late - but this was due to a storm, so I am happy that the decision was made not to take off on time."
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Flight cost."
Cons: "Xtra charge for everything."
Pros: "didn't like anything"
Cons: "Our flight was delayed dor 10 hours."
Cons: "I didn't like all the inconsistent additional fees, the reschedule, the delays, and gate swaps."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "On time. Boarding easy and organized. Crew were nice."
Cons: "No drinks at all to "minimize contact". A bottle of water would have been nice."
Pros: "Seat extremely comfortable"
Cons: "No food or beverage supposedly due to covid yet we're all in the flying tube together with the recirculated air."
Pros: "Low prices"
Cons: "Luggage takes too long to unload."
Pros: "Crew was very upbeat and friendly"
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "The crew was good in making the best of an exhausting situation. The pilots were good, too."
Cons: "The problem is with Frontier itself. We were about 2 hours beyond when we were supposed to have taken off because we had to wait on the pilots coming into Orlando on a flight which had been delayed in Dallas/Fort Worth. Because of the delay, the total time in getting home from London was 25 hours."
Cons: "Communication, customer service, booking adequate staff (I.e. pilots) so that flights don’t get delayed until 1 AM"
Pros: "We arrived in Cincinnati"
Cons: "The plane was charged to a smaller aircraft. Then we were delayed. There were a lot of seating mix ups. The baggage took FOREVER to make it to the carrousel after we were already getting in so late and we’re exhausted."
Cons: "Our flight was delayed 6 hours. We had to move to 3 different gates. My small child had to sleep on an airport floor , while no one had answers for us. No compensation when it was a mechanical issue. I will never use frontier again."
Pros: "The flight home was ontime."
Cons: "The flight to Cincy(CVG) was VERY late. I'm glad I didn't check a bag; that would have added another 30-45 minutes to getting out of the airport. The bags take forever to arrive. I paid a lot for this ticket to CVG - and the flight was delayed twice or three times I can't remember exactly - so I got to my final destination (family's home) at 3:30 a.m. They offered me a $25 coupon after I got home which doesn't even cover the cost of a cheap seat or a bag fee. Definitely steering clear of Frontier. I'll pay more to be on time, w/o paying for bags and seat choices. EVERYTHING is an up-sell - even if they have to print a boarding pass for you if your phone dies along the way which isn't too far fetched."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "Flight departed on time and arrived early. Smooth touch down too!"
Cons: "Excessive baggage fees."
Pros: "The flight crew was nice and we landed safely."
Cons: "Everything leading up to boarding the plane was absolutely awful."
Pros: "all staff were,very nice and polite to everyone and the plane was almost full"
Cons: "I was unable to download the ticket of my minor age 14 child so on arrival at the airport I told the bag check person he gave us a copy of our ticket for boarding as I showed him we had checked in already but could not see his ticket we were TSA pre checked went on to that area with line I went first using my app boarding pass but they would not let the child in saying his,ticket was not present checked TSA but it was when i checked him in,so we had to go through a 45 + min line a second time. very inconvenient almost making us late for flight."
Pros: "On Time. Smooth flight."
Pros: "I like that the pilots were careful of the storms around us. Flew around the worst. Approached the airport with the least turbulence. Our flight was 45 minutes late, but that was because the plane coming in was 45 min late. An airline can not control the weather, but I do appreciate knowing they take the safest precautions even if it costs more for fuel to fly around the storms. The plane was clean. The stewards were pleasant and smiled."
Cons: "I hate being nickeled and dimed. I think Frontier did make one change since my last flight. They gave someone a free glass of water - which I think was a good compromise. I don't mind being charged for drinks - even sodas - but water is too basic when poured into a glass. I did like if we had to pay for overhead luggage at least we boarded first to be able to store it. Although, being charged for a piece of overhead luggage to the point of adding $70 to the ticket for roundtrip - may remove Frontier from my idea of being a budget airline. Southwest with free luggage still looks good to me."
Pros: "Overall experience GREAT! Have used all commercial airlines & Frontier experience was top notch. Great crew & flight attendants."
Pros: "Heath (our steward)made excellent conversation and kept a large group in the middle of the plane calm and he was so considerate even with lightning and pouring rain. Great job, Heath! Give that man a training position. He could teach a thing or two about a smile going a long way and when the door closes he really acts like he cares about taking care of the passengers. So different and rare from the gaggle of gossiping I am accustomed to seeing. It is so refreshing to meet someone like Heath."
Cons: "Weather coul not be controlled by Frontier But you should hire more second carrier flight staff like Heath."
Cons: "The flight was delayed 2 hours, which I didn't get the text message until after I had dropped the rental car and was waiting in line to check my luggage. so many hidden fees.... would have been cheaper to go with delta."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "Got me from point A to point B"
Cons: "Small cramped seating"
Pros: "Operation went smooth. Early arrival."
Pros: "Over an hour from gate arrival out; 45 minutes on return."
Cons: "They charge for all drinks on the flight. There is no longer a complimentary juice or even water."
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "Plane was comfortable."
Cons: "Check in was crowded and under staffed, however I understand that is part of the pricing."
Pros: "It was cheap if you don't check any bags or bring an extra carry on."
Cons: "The check in process was brutal. Line went from the back wall of check in all the way to the opening near security at MCO. Understaffed, staffed in the wrong places, NO staff helping with kiosks, and we almost missed out flight because it took so long."
Pros: "The crew was nice in that we fell asleep & they didn't wake us for beverage service, bu2when we woke, they didn't com9back to offer us anything."
Pros: "Service to and from gate!"
Cons: "Pay every extra., leg? Room, water and everything, including carry on!"
Pros: "On my trip to Orlando I didn't get charged for a carry on bag and I only saw on the flight information about check bag charges. On the return flight they charged me $45 for a bag that fit in the over head easily. Don't like these kind of charges and will not pay them. So this means I will not fly Frontier again. Anyway to stick it to you and drinks were $3 for a can of juice or soda. Also after the fact saw they had almost a 1000 complaints and a 1 out of 5 star rating."
Cons: "The extra charges for carry-on bags and for drinks."
Pros: "Boarding w kids. Fast and easy. On one and we'll run."
Cons: "The extra charges for luggage and carry-On. But really does speed up boarding and arrivals!"
Cons: "Called zone 1 to board.... we were all lined up in an orderly fashion then they called zone 2 and took people from the sides of the line. Frustrating for the people all ready in line"
Cons: "Flight was canceled"
Pros: "Frontier is a competent, on-time flight operation, and a good value for the money. Expect full flights on newish planes. No amenities unless you want to pay, which is okay for a 2-hour flight."
Cons: "Seats are like benches. Hard, and no reclining in coach."
Cons: "Frontier is the worst airline I have ever traveled on. The planes were dirty, each flight was very delayed without any explanation, the chairs are worse than bleacher seats and they charge for EVERYTHING. I would rather pay a lot more for another airline than deal with Frontier again."
Pros: "Crew was excellent."
Cons: "Could not check in online."
Cons: "Refreshments are pricey. No entertainment."
Pros: "Good selection of food and drink. Checked luggage got to my destination. Smooth landing."
Cons: "Had to pay for all food and drink. Had to pay for checked and carry-on luggage."
Pros: "The crew were very nice and professional. The plane was fairly clean upon boarding."
Cons: "If the flight was any longer the seat would have become very uncomfortable."
Pros: "This flight was on time and went smoothly."
Cons: "Check in was terrible (their online check in did not allow me to add my frequent flyer # and then double charged me for seats). Check in rep just handed me a piece of paper and said 'call the customer service line'. Zero entertainment and the most microscopic seat tray tables I've ever seen. Definitely could not do any work!"
Pros: "Boarding was average, crew was good, trip on a whole was good, you get what you pay for."
Cons: "Paying for what I think should be included, it was still the same price as if I bought from other airlines by the time I was done"
Pros: "The employees were nice."
Cons: "The line at the airport to drop off my luggage (which was prepaid) was crazy long as most people had not prepaid and some were trying to pay with cash (which Frontier does not accept). Even tho I had my boarding pass printed and luggage paid for I waited almost an hour in this line - and I arrived 2 hours 1/2 early. After arriving in Cincinnati the luggage took at least 40 minutes to arrive at the pick up point. On my outward bound trip to Orlando the luggage took over an hour to arrive at the luggage carousel. It seems that Frontier does not have a good rapport with the baggage handlers at the airports."
Cons: "Frontier charges for checked bags. This was not made clear during the booking process. A surprise when checking in for the flight for sure. Also, we were 30 minutes behind schedule but were not told there was a possibility we could be late until we were almost completely done with the flight path."
Pros: "non-stop-good fare"
Cons: "no pilot?"
Pros: "The people that say next to me were nice. The flight crew seemed to be very nice and welcoming. Their instructions on safety in the cabin were very clear and concise."
Cons: "The flight was delayed, but the sense of urgency had left the counter staff. They seemed more interested in talking to each other than having any comment o make to us about the expected departure time. The plan was FILTHY, and I understand it was a delayed flight but come on... No time for a broom and dustpan? I pulled out the safety instructions and crackers crumbs fell into my lap. The only time the flight attendant staff was clearly focused on us as passengers was when they were selling a Frontier credit card. I understand how much revenue a card like that must bring into the company, but for that occasion to be the only one firing on all cylinders, is a shame."
Pros: "The crew and airport staff were very friendly and accommodating during the delay."
Cons: "The flight was 5 hours late and I was not notified until after time to board the flight."
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."