American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Cons: "The experience was excellent."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Cons: "Departing on time...30 minutes late."
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Cons: "They charge for coffee."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Friendly crew"
Cons: "3 hour delay"
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "All went very smoothly"
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Cons: "Would be good to know I need to download an app on my phone before the flight in order to access the entertainment"
Pros: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Cons: "Not sticking me next to a 400 pound man"
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Pros: "It was just a quick flight, but everything/everyone was efficient and made the process/flight no problem. Great experience."
Pros: "Getting off the plane"
Cons: "I did not know I purchase a BE ticket. Was asked to pay $175 for the suit bag i had in addition to my computer bag. I was also place in a seat that does not recline. Very poor value at any cost."
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Pros: "Smooth boarding process."
Cons: "The WiFi wasn’t working."
Pros: "Safe trip"
Cons: "Very little legroom and room for carryon"
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Pros: "Bought a ticket through a discount site. Since I'm a senior I really didn't realize certain things. Didn't realize my TSA wasn't accepted with this ticket, also I'm was in group 5 & always in middle seat. First time I flew on United. I bought the same type of ticket for a flight in April very unhappy about my mistake. I used Skiplagged."
Cons: "The crew was very helpful & pleasant."
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Plenty of leg space and crew was friendly"
Pros: "Friendly efficient staff with good service and comfortable jet."
Cons: "Armrests didn't go up in our row only, would have been nice to know. Waffle snacks taste good but are very crumbly and make a mess, there were other options for $$. Stating "free wifi" is misleading as you have to pay for internet access."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Pros: "On time and early arrival."
Cons: "I didn't like that they cancelled my flight and I had to go through another airline"
Pros: "The staff was nice and professional."
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough?"
Pros: "On time departure and arrival"
Cons: "That you charge to watch the entertainment."
Pros: "Everything was good"
Cons: "Great flight crew"
Pros: "We waited for 12 people that were running late from a connecting flight. It ended up being a 45 min delay and I was so impressed that they waited. I had a precious experience from a different airline that didn't wait for us, 6 of us with first class tickets, and we were only 5 min late! So, great that United waited for these passengers. And the time lost, was made up in the air."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Cons: "Turbulence was insane"
Cons: "My seat was given away and had to rebook on another flight and another airline"
Pros: "Pleasant crew."
Cons: "Tight space between seats. Quite uncomfortable."
Cons: "late> 6 hours, with an entire cast of characters that could not possibly care any less than they do."
Pros: "The services very nice"
Cons: "It's very good service"
Pros: "Never got there"
Cons: "Never got there"
Pros: "Comfort and service was right on target"
Pros: "It canceled"
Cons: "It canceled"
Pros: "Boarding the plane was Good"
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Pros: "Flight was on time and the staff and crew were extremely courteous."
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Crew was smiling very polite even though it was a crowded flight to FLL and back to EWR."
Cons: "There were not one but two dogs on the flight which I had an allergic reaction to. Thank goodness I travel with extra allergy medication in my purse. The owner of the dog in front of me keep insisting the dog was hypoallergenic. What matters is my reaction or the person who is allergic reaction to the dog's dander even if they claim it's a hypoallergenic dog. Once I had a severe reaction on a United flight and the cat was no where near me, but the air is circulating so I has to take benadryl. There should be some consideration for people who have health concerns without making the customer feel like we are a problem."
Pros: "The service, no stress, fast and easy process. .."
Cons: "Nothing at all,everything went well. .thanks"
Pros: "Excellent choices, comparisons, easy to use, updates"
Cons: "Delayed departure"
Cons: "Worst customer service I've ever experienced with an airline. United should be ashamed. Flight canceled based on pilot being late from hotel, then late flight inbound, then weather. Next available flight wasn't for 48 hours later. No accommodations, compensation, or bags. Never fly United or in or out of Newark Liberty International."
Pros: "This was my first flight on Spirit. I was very pleased with the ala cart model. I chose the big front seat and it was very comfortable. Boarding was quick, the staff was very nice and there was plenty of legroom and space for my carry on. I will choose Spirit again."
Cons: "WiFi would have been a nice option."
Pros: "They eventually got us there. staff were friendly."
Cons: "Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say."
Pros: "Was on time, newer aircraft"
Cons: "Nickle and dimed for everything from seat assignments to 40 lb bag limit"
Pros: "The attendant at the gate announced the flight to Orlando, flight 419. When I mentioned it to her she didn't make a correction announcement and acted like a flake."
Cons: "The 1 flight attendant in the plane, dark hair, a little on the chubby side, was trying to hard and was a little obnoxious w/her remarks during the flight over the speaker."
Cons: "The seats don't recline and my back hurt. Hard to sleep sitting straight up"
Pros: "Flight was non stop"
Cons: "All the additional charges for carry on and paying for my selected seat. Will not fly this airline again. by the time I paid all the added $174 of cost it was the same price as any other airline. The epic logistic failure at Ft Lauderdale. I got to the airport 2 plus hours early and still barely made my flight in time. I wanted to get something to eat but I couldn't because I had to wait in two lines to get my boarding pass, because the Kiosk would not print my ticket. In addtion to Spirit overloading TSA in their terminal. My worst flying experience ever, and I fly a lot!"
Pros: "AmaZing sears and awesome flight staff. To and from there were on time flights actually we were early which was awesome!"
Cons: "Flight left almost an hour late, the seats are the most uncomfortable And they sell cheap tickets but charged additional $120 for the hand bag which made it more expensive than others. No food at all , unless you pay for it.."
Cons: "Flight 1 hr late"
Pros: "The crew was very polite and professional. The in flight experience was fantastic excluding my lack of comfort. A seat in front of me remained reclined the entire time during take off and descent. It was unacceptable and it limited my leg room completely."
Cons: "Our flight was delayed several hours and the "apology" given was a $50.00 voucher. I wasn't impressed because frankly after that experience I am not excited to fly Spirit again. As a busy professional, my time is valuable. This trip was a vacation and I lost essentially an entire day of my vacation due to the delays. We paid the additional money for advanced boarding which was never called at the gate. We were later told that this was included with "handicap and people needing assistance." There should be a requirement to call those with advanced boarding. We do not need assistance and therefore did not know to board early. I was very disappointed in my experience with spirit."
Pros: "on time smooth flight"
Pros: "The trip was fast n way before landing time"
Cons: "No wifi"
Pros: "I liked that the wing said Howdy."
Cons: "Spirit is the absolute WORST airline on the market. The seats are so tiny, the airline attendants were incredibly rude. My flight home was canceled after they made us wait on the airplane for over 3 hours. They did not tell us what had happened or give us any kind of update during the time period. The flight was canceled and they were extremely unhelpful. I ended up purchasing a ticket through JetBlue to get home finally. I will NEVER fly Spirit again. You should be ashamed to work for this company."
Pros: "They put me on an American flight"
Cons: "I was on hold for over an hour trying to get me on a new flight. Had it not been for a notification from kayak at 11pm, I would not have known about my flight being cancelled. Spirit emailed me at 2:45am but luckily I had already called and got put on a new flight."
Cons: "The flight was canceled and i didnt recieve a call or email"
Cons: "Delayed several hours"
Cons: "The customer service at the gate was lame. The Spirit airlines representative didn't seem to want to be there. Showed a lack of concern for answering questions, and seemed very distracted, and did not seem to want to help."
Cons: "No usb port to charge electronic devices."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Pros: "Crew is friendly."
Cons: "Lacking in things that are actually not important for short flights, such as movies or food. It's cheap travel so it's ok!"
Pros: "Got us to our destination alive."
Cons: "Plane was delayed 2.5 hours and then it took forever for the bags to come out. You get what you pay for."
Cons: "No TSA precheck. Every other airline has precheck."
Cons: "the seat i chose didn't recline & im not paying more $ to find out which ones do."
Cons: "1.flight was an hour late leaving cleveland with no email or text notification to passengers. 2. seats are VERY uncomfortable, my poor 92 yr. old mother could barely sit through the flight due to her back hurting and mine was too. 3. Shouldn't charge for water. 4. kiosk check in was very confusing to use."
Cons: "I cancelled my flight, they don't give me money back even though I have flight protection"
Pros: "Ticket prices.Nice flight crew.clean plane .Direct flight"
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin email@example.com 631 - 766 - 4449"
Cons: "Most awful airline I have ever traveled I will never travel spirit again I don't care if the tickets were free."
Pros: "On plane staff were nice and helpful."
Cons: "Spirit makes you pay for every single little thing and up charges you for the littlest thing as well. A cup of water on my flight was 3$. The low price of the ticket is pointless when you get charged three times more for booking, bags, checkin, carry on... WATER. I will fly delta next time and they will give me all that for FREE. The seats and plane itself were AWFUL. The seats were extremely uncomfortable and the tray table was smaller than my iPad mini. I am not sure when Spirit changed everything but they lost several customers from it. ,their low prices draw you in."
Pros: "Boarding process and personnel were very good; snacks and beverages on-board were reasonably priced"
Cons: "Seats are too close together and there is very little leg room - can't imagine how uncomfortable it would be for large people"
Cons: "The seats were small."
Pros: "The cheap fare"
Cons: "Not having curbside check-in. Printing a boarding pass to join the line to speak with an agent to check-in luggage or baggage drop. The price for one piece of checked luggage on Spiritair.com went from $26 a week before the trip,$42 the day before the trip, and then $56 the day of the trip. Not to mention feeling bad for the customers who did not use the kiosk to print their boarding to passes to either have pay the $10 fee at the counter for a boarding pass or go to the Kiosk print out a boarding pass for free then to turnaround and have to rejoin the check-in line all over again if they have to do a baggage drop."
Pros: "Plane was clean and new"
Cons: "I didn't see an option to pay for my luggage as I bought my ticket. Tried to purchase carry-on bag/print boarding pass when checking in online but was unaware that I already had created account and didn't know password. Tried to reset password twice but did not receive the emails until a day later. After dedicating a lot of time on the last day of my vacation trying to check in, I gave up. Very frustrating. Had to pay for boarding pass and luggage at check-in counter."
Cons: "I checked in at the airport for my departure to find out that it is legal for spirit to over book their flights, and was told I didn't have a seat. I requested to speak with the manager, (Helen- 67672) after speaking with a young girl who was extremely rude and unprofessional, (Ashley- 66584), and to my surprise the supervisor was just as uninformed and rude as the gate attendant. The flight was delayed, it was a complete mess. On the returning flight. I was unable to check in online for my flight. After numerous attempts, I called the airline to find that you can only check in online or at the airport. I ended up sitting in the very last seat in the back of the plane. It's like the back seat of the plane doesn't exist, no one asked to purchase beverages/snacks, which isn't as bad as forgetting to ask to take away garbage. Such a huge disappointment. I hate flying spirit, as do the majority of passengers I spoke with, but they are the only airline that flies from South Florida to Atlantic City. Whoever the airline is that starts to compete with spirit for that route will most definitely do well!"
Pros: "Nice seats"
Cons: "Delayed and didn't seem to care"
Pros: "One lady was the only help in Fort Lauderdale out of every single part of our round trip."
Cons: "Showed up almost an hour early to Cleveland airport to fly to another state. The lady tried telling us we missed our trip because she made us go to the kiosk to only get denied by the kiosk and having to go back to her for her to deny us until we flipped out making her realize it's her fault. Charged us extra for carry on baggage because the checked baggage "wouldn't make it." Writing that in a note that we were late...even though it was her fault we were. Our tickets were 218 dollars each we ended up paying 200 dollars for our baggage because you have to pay for both trips which is another round trip ticket to Florida because the lady never told us in Cleveland that we had to buy both ways. Everything on the plane to order was a cost not even water was complimentary. On the way back we got to the airport two hours early to find no one at the counter to help us at the gate...she showed up only about 30 minutes before we boarded, real professional...but we cut our vacation by an hour and a half because we "have to come 90 minutes ahead" to find none of the spirit crew members to be even present. Everything was inconvenient with this airline and not pleasant. Only positive was a lady in Fort Lauderdale that helped us figure out our luggage and did what she could to save us a bit of money. We will never take this airline again."
Cons: "EVERYTHING FROM THE MARKETING, THE PILOT, BAD CUSTOMER SERVICE MISSED MY FLIGHT FOR SOME STUPID POLICY."
Cons: "Because of how you nickel and dime things much higher than other major carriers I will most likely never ever fly Spirit again. The overall cost is actually higher once you get done paying for everything. I guess having to purchase water put us over the top."
Cons: "No time to check bags"
Pros: "Smooth flight"
Cons: "Little setting space. I had a larger person next to me who took part of my seat to"
Pros: "Plane was clean and on time Crew on plane was pleasant"
Cons: "No contact info for customer service online Ridiculous "add-on" fees - you will actually pay less on another flight Seats were uncomfortable Check-in process on return flight was chaotic and slow Website looks like a 10 year old created it and it was difficult to find what you needed. I would NEVER recommend this airline to anyone. First and last experience on Spirit - lesson learned."
Pros: "Price, on time flight schedule."
Cons: "The website needs some improvment. Needs to be more clear. I received many emails to confirm the flight that drove me worried about missing them."
Cons: "It's sad you only want my review from my return flight. If I had a choice not to fly back on Spirit I wouldn't have. The first flight seats were horrible. The passenger in front of me reclined and the seats rested on my knees and hurt the entire flight. Paying for carry on was absolutely ridiculous. Having to pay for a glass or cup of water, not bottle, was beyond horrific. Flight attendants were not friendly. This experience is so far the worst flight experience I've ever had. It was my first on Spirit and I pray I don't have to give you my money ever again."
Pros: "I flew Round-Trip LAX-CLE-LAX. Flight from CLE to LAX left on time and even arrived about 40 minutes ahead of schedule."
Cons: "I flew Round-Trip LAX-CLE-LAX. Flight from LAX to CLE was almost 3 hrs. delayed & we could not get a straight answer as to why. My biggest complaint is this airline needs to be much more transparent about the ACTUAL cost of flying w/ them versus what they advertise! It is ridiculous to have to pay $55.00 each way for a carry-on! For that same additional $110.00 I could have flown on a better airline that didn't have hidden fees, didn't try to check my carry-on at a higher rate & then get upset when I made them fix the error, didn't stick me in a cramped flying cattle car (more or less) with tiny seats that didn't even recline. The counter agents at LAX were helpful & friendly but not so at CLE. The agent there seemed very annoyed & was the one making the aforementioned error. I will NOT fly this airline again & wouldn't be surprised to see them go out of business."
Cons: "Our flight was delayed multiple times, without any time info. Only "delayed" but never were we informed for how long. Our gate was moved in the same manner. Once onboard and seated, we all waited with our seatbelts fastened for over forty minutes before the pilot spoke to us and announced that there was a line for the runway and we were waiting our turn. Spirit had rude flight attendants who searched through our bags to make sure we had no water bottles or drinks purchased after the security checkpoint - a shameless extortion effort to secure out purchase of insult priced in flight drinks. The flight attendants insisted that nobody wait for the restroom in flight anywhere near where they were sitting and promptly removed any waiting customers to the aisle. We had a baby on the flight with us and were forced to purchase the incredibly expensive water onboard for the baby, as he had been battling with staying hydrated throughout the vacation. With at least an hour left on the flight, while most everyone on board - (including the baby) had fallen asleep, they woke everyone on the flight through speakers that were about six times too loud and shocking to pass out immigration forms. The only reason I could think of to wake so may visibly sleeping customers with more than an hour left on the flight to fill out the forms is to simply get the task out of the way for the extremely unfriendly and rude attendants. I have never flown on any airline that will search your bags for drinks or treat customers with such blatant disrespect as I have seen during this flight. I have certainly never had an experience this terrible and I will never be purchasing another ticket from Spirit airlines again."
Pros: "young man (ground crew) in MSP was very helpful, courteous and professional."
Cons: "first flight (MSP to Fort Lauderdale) was 3 hours late which caused us to miss our connecting flight (also with Spirit) by 2 minutes because Spirit was unwilling to do what ALL major airlines have done in my experience of the last 30 years of flying. When your own airline has a delay usually the other plane is asked and willing to wait if we are just talking minutes. No options were offered for FLYING to Tampa for the same day. Waiting another 24 hours is not an option when you are booked into a resort for only 4 nights! After waiting in the airport for almost 3 hours on a promised shuttle from Fort Lauderdale to Tampa we finally left. This was supposed to be a quick break in the sun for my son who just lost his dad. What a terrible way to start our quick get-away. Also main stewart was unkind almost rude on the plane. He was teaching a rookie who was very kind and trying to be helpful but was discouraged to do so I have flown much in my life . This was my first and honestly most likely my last time flying with Spirit."
Cons: "having to pay for everything, ridiculuos!! seats uncomfortable"