Find Cheap Flights from New York to Columbus (NYC - CMH)

Over an hour late.

Cookies

Late

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight.

The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences.

The flight attendants were so nice. They were genuinely kind and helpful to the passengers.

The overhead bins are small

Got on earlier flight as standby.

Super delayed. Sat on runway for 2.5 hours

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Unprofessional, rude, unorganized, & just ridiculous!!!!

The seats were so old, I didn't have a screen to watch movies on and it was really really cold

Delayed flight.

Had to pay to pay extra to watch t.v. was $7.99 for a 2 hour flight. Could go to a theater for those prices. Everyone in my group complained about it.

So many maintenance delays, I wouldn't make any connections. Gate attendants were crabby and not very helpful.

Wifi

Delayed boarding and agent confusion.