Find Cheap Flights from New York to Columbus (NYC - CMH)

Over an hour late.

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I liked the helpful staff I was able to contact via phone. They were able to get things worked out for me so I could get home easily while trying to change flights multiple times. The flight staff once on board was apologetic and communicative with everyone to keep people calm amongst the delays and cancellation of the original flight.

The desk attendant at the airport was unhelpful and was missing for almost two hours while we were delayed. There was no explanation as to why and it wasn't until after a 5.5 hour delay that she was able to tell us there was work being done on the plane. It was a full flight, and many people were confused and had no one to ask questions. The flight was delayed at least six times before it was cancelled and we were booked on another flight. I'm happy we were on a safe plane to fly back, but I'm unhappy with how the situation was handled. Zero communication and ultimately, I could have driven the entire way back faster that day than I could have via American Airlines. I missed a scheduled important appointment with my doctor that I cannot reschedule now. There were two other flights going to Columbus that day that people could have transferred to but as I said, there was no help at the desk to inform anyone what to do so talking on the phone to representative was the best option and that was if you could even get through that day. Delays are delays, and if it's to keep people safe, then that's fine because I'd love to be safe and make it back. However, the way it was handled made it the worst experience I've ever had with any airline. Zero communication, zero help, an entire plane of angry and frustrated people... The only thing that saved the day was another AA attendant at another gate that was able to help me properly as well as most people on my flight. I will most likely be looking at other airlines as options in the future for flying because AA has been on a steady decline lately with my experiences.

The flight attendants were so nice. They were genuinely kind and helpful to the passengers.

The overhead bins are small

The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly.

I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers.

Crew staff was excellent

Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray.

Unprofessional, rude, unorganized, & just ridiculous!!!!

The seats were so old, I didn't have a screen to watch movies on and it was really really cold

I don't know. 10 hours later, I'm still in Newark.

Gate checked bags took 15 minutes to get back

The trip itself was great. Even though I arrived at the airport 90 minutes before takeoff and was pre tickited and checked my bag curbside I almost missed my flight because of the long single line at security check and then my bag never got on the p!ane.

The fact that I had to wait to get my bag until it came in on a later flight. I didn't receive my bag until 12:00 am

The plane had tvs on the back of each seat