Boarding was quick and easy as always the crew is on their game as always I always have an enjoyable flight so I’m good.
Economy class seats have inferior leg room for long trip, esp when people in front of you crank their seats back. If you are group 8 during boarding, good luck in find spaces for your carey on luggage!
It was my first time flying Alaska Airlines and first time flying from Santa Rosa airport. The staff was very professional and friendly. Their instructions were clear and any question was answered satisfactorily. My seat was comfortable and the in-flight beverage service very adequate for the duration of the flight. We arrived ahead of the scheduled landing time and deplaning was simple. I look forward to flying with Alaska again.
The flight was good, there were no problems at all. The only thing that was very disappointing was how filthy the bathroom was, it was discussing.
Crew was very good. Problem was not Alaska Airlines’ fault, there was a horrible, squealing, screaming kid near me.
The leg room is way too small for my 6’ husband.
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
flight took off over an hour and a half late and there was no beverage service during the flight
Wifi didn’t work. My original flight was canceled and I lost a day of vacation. The people at the desk were extremely rude and unprofessional. One refused to help reschedule and just provided a 1-800 number. I will not be flying with Alaska again.
The flight itself was okay, but there were 2 screaming kids in front of me my entire flight which made it just awful. The parent did zero to try and make the children settle down and flight attendants did nothing either. I understand it's hard to travel with children, but constantly yelling, screaming, or loud talking for 4 hours straight is just ridiculous.
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Seats are much much more comfortable than United, which is what I usually fly
If I pay extra for "comfort+" I expect leg room where I can stretch my legs. I was seated with an attendant's seat blocking my feet. Knee space was fine but my feet had less room than the non-"comfort+" seats. Also, don't go cheap on food when you have flights of 3+ hours. It's insulting.
Only one side of the heafphone jack work. Crew was friendly and helpful.
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
the fight attendants were great and i appreciated that they had season 1 of The Wire from HBO as a viewing option
Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You
If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money
The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful
Checking bags at the airport, very confusing they make lines for different flights but they don’t have any signs, so if you are on the wrong line be aware they will send you to the end of the correct line. No priority for check in even if you pay and no priority to disabled persons and elderly persons.
Despite all the negative reviews, I took Volaris with a family of 4 (including a toddler and infant in arms). The only compliant was they charged me $70 to gate check our wagon (which we use as a stroller) and then it was not available for pickup at the gate (which is the entire point), so we had to get through customs and the airport with our luggage and no way to push our kids :(
Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol
Más comida no cobrar tanto por los asientos y comida food
Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!
The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.
For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.
I needed to make changes to my flights. When I called customer service, they assisted me with care professionalism.
A bit rush for transit. Food and entertainment are not available
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
headphone jack didnt work for the first flight and not much variety
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Excellent flight and one of the smoothest landing I’ve ever experienced
The seats were very uncomfortable. I would have upgrade or got different flight if I knew. I usually sleep in the plane but I couldn’t sleep at all. Very uncomfortable. Also no food or drink everything was to purchase, and that’s u usual for international flight.
There isn't much space in-between seats and even water needs to be paid for during the flight.
We did not know about the bag fees until check in. They are way too high. It’s insane. We also had a huge delay and everything costed extra which was very annoying.
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Horrible. I have been trying to speak to a representative to know why I was over charged but I get redirected to AI Vianca everytime with no results. Is there an agency that oversees airline gouging? I will never fly or recommend Avianca to anyone not that you care.
Felt very cramped in the back of plane. There was an hour delay for take off sitting on the runway, but we did arrive on time. They charge $120 for carry on bag and backpack at the airport its ridiculous.
Almost we lost our connection from Bogota to Aruba 🥴 Because we get out late from the plane of Medellin
