Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
The seats are small and the movie selection was disappointing. However, the food was excellent and the cabin crew was attentive and kind.
Bags lost no more to say, bad communication and no urgency to get it back to the hotel by the airline properly the worst airline I have used.
The customer service rep on chat refused carrying golf set at no charge that is customary for LOT and others. I wanted yo carry just ONE club not even full set! Web check in was nightmare. Most horrible lounge at warsaw. To call it business class is a BIG exaggeration. Rude staff warsaw to nyc. Seats uncomfortable and not flat as is now customary. Bad content and entertainment system.
Seats were so uncomfortable, my butt hurts so much, I wish they have more cushions,it really was horrible, Except that, Stewarts were polite food was decent
Zürich-NY part of the trip was really good! Enjoyed professionalism and courtesy of the crew, comfort and cleanliness of the aircraft.
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.
My experience was wonderful. The professionalism of the crew was exemplary 🙂. The meals were wholesome and tasty. I have no complaints
Everything was smooth and great. I didnt like that they talk so much on the interphone during the flight.
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
Swiss is the. Only airline I use when I go to Europe. They are on time and they are fantastic!
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
The flight was on time. I generally don’t drink or eat on short flights and the seats were good and the flight attendants were friendly. That’s all I expect
Movie selection is good. Crew did not understand mileage program and were no help. Sick later. Food?
Staff on board was excellent. Positive upbeat helpful- like it used to be.
It was nice to have gotten up upgraded to first class with a meal on a three hour flight
For an expensive flight to another country, United has a lot of nerve serving pretzels and no meals (unless, of course, you want to buy something to eat). Unacceptable.
The food is terrible. The same pasta or chicken with bad taste and presentation
United have really come back. Airport and boarding process is clear and good, app and information also very good
The Sears in the 800s are not too good perfect Airbus why cant the new 737 fix that
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
It was probably one of the worst flights I’ve been on. The restrooms were never cleaned or stocked. The food was very subpar, and i usually enjoy airline food, so I was disappointed. It was just all around a bad experience. The only saving grace was the flight attendants.
Besides having a LONG layover in Philadelphia to begin with, our flight was delayed and left late. We spent 7 hours in the Philadelphia airport after being in the air 7 hours from Portugal to Philly. It turned into a 24 hour day of travel which was exhausting. I know you can't help weather but our layover was difficult as my husband is handicapped. The staff was EXTREMELY helpful with his wheelchair tho!!
I was in a bulkhead seat and my tray table wasn't level. Eating was difficult.
Audi visual not working for a whole group of seats in first class. How does a plane leave the main hub in such poor condition? How much that we can’t see so immediately is also compromised?
main meals are horrible but then you dont fly for the food
It was good. Couldn’t Check in online and select seats
It was great. Enough space and room for legs . Great service to.
⭐ British Airways Review — A Journey of Highs, Lows, and Lessons ⭐ I recently flew Business Class round-trip from Boston to Mumbai with British Airways, and my experience was a tale of two extremes — from disappointment to exceptional service, and then back to inconsistency. Boston → London: A Surprisingly Poor Start My journey began on a disappointing note. On a 6-hour Business Class flight, I was surprised to discover that there wasn’t a single proper vegetarian meal option available. I was offered a few bakery items only after repeatedly requesting something to eat. The flight attendant shrugged, offered no solution, and eventually — quite literally — threw some bread at me after much delay. This was not only disheartening, it was extremely surprising given my wonderful Business Class experience with BA last year. I stepped off that flight genuinely hungry and had to make a mad dash to the lounge just to get a proper meal. London → Mumbai: A Complete Turnaround The next sector restored my faith in British Airways. The entire crew was warm, welcoming, attentive, and genuinely caring. A special shoutout to Phiroze and the entire team serving the Business Class cabin — their professionalism, hospitality, and thoughtful service were extraordinary. They truly embodied what makes British Airways a global leader, and I am deeply grateful for the experience they provided. This is the BA I know and love. Mumbai → London: A Strange Meal Schedule This sector was generally fine, but the meal timing was puzzling. Lunch at 10:30 AM — for a Business cabin — felt unusual, and most passengers, including myself, barely touched it. The rest of the service was smooth, but the scheduling definitely needs a rethink. London → Boston: Mixed Experience Again The flight itself was decent, but the Business Lounge at Heathrow for this leg was a letdown. Arrived during lunch hours: no hot vegetarian options available Lounge area: dirty dishes everywhere Even after politely alerting the staff, the dishes were ignored and left uncleared For a premium cabin passenger — and at one of the world’s busiest international hubs — this was disappointing. Overall Impression My journey with British Airways felt inconsistent — two great sectors sandwiched between two that fell short of the BA standard. When BA is good, it is world-class. When it misses, the gap is noticeable. I genuinely hope the airline takes this feedback as constructive insight. I continue to believe in British Airways, and I commend the outstanding crew on the London → Mumbai sector — they were the highlight of my entire trip. With a little more focus on vegetarian meal availability, lounge service, and consistency across crews, BA can ensure every Business Class passenger experiences the premium journey they promise.
We were in business class and I had seat # 1. This was a night flight and after dinner was served, lights were dimmed and I went to sleep. The crew were loud and noisy so I didn’t get much sleep. I expect the crew to enjoy themselves but would Appreciate some decency in staying quiet while the passengers sleep
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Well unfortunately our connecting was cancelled and next flight delayed. Was in airport 9 hours. Flight itself was good. I’m sure it was a FAA problem.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
It would be nice to have a cleaner facility, it was hard to access it. It was always full of people working in that space. The covers and especially the matt of bad quality and old. Many times reused. I would not use it. Food: the bread rolls were old, and food had strange choices. Chicken was terrible.
There was some nice staff when I entered and left, but the thrre flight attendants who served us were very brusque and rude. I have celiac and when I checked in, I tried to find the option to make sure my meals (stick on a 10+ hour flight after a 3 hour flight and short layover) were gluten free because I didn’t have time to get anything. Couldn’t find the selection for it, and every part of the meal and purchase options were gluten, so I didn’t get to eat. During check in the allergies section should be easy to identify and check so this doesn’t happen. Having more options for gluten free at this time should be easy.
Internet was advertised in-flight but not accessible. The foot rest in premium economy was stuck. For both nobody I asked was able to provide an answer/solution. However, this will not stop me from booking premium economy again, which I upgraded from my initial economy I had booked for my outbound flight YYZ to FRA.
Great flight, nice options for food and beverages. Fairly comfortable seats for a large person
Business class: or fist class: Seating absolutely terrible, same seats as everyone else , no space, we could not fit our knees in. I was sitting sideways since nobody else booked this business class. I wish we would have an option to select a business class for the main journey between USA and Europe, but regular class for the short flights in Europe.
The seating was exactly same as the rest of the plane. We had no space for our knees. In fact it was the tightest spacing of the seats I ever flew with, on a very old plane. (and we flew all over Asia and Europe) The same chairs. We were the only passengers in business or first class. Obviously funny.... The only difference was, we got a sendwich and we were offered a drink. Rest of the plane got a bottle of water.
The crew was great. Good etc was unacceptable for an overseas flight. Wine with a meal should be complimentary. Seat comfort /space horrible and I am 5‘3“ with heels on. Short haul probably ok but not on long haul flights
It was extremely difficult to upgrade my partners flight over the Internet from economy to economy, plus. Then it said clearly the checked luggage can be 32 kg. At the check-in counter in Hamburg, we had to pay 100 Euros ( $122.17) for the only 31kg peace checked luggage. We were told because the change was made less than 24 hours before the flight , the luggage weight would not be upgraded. Then they offered me that for €90 I can upgrade at the counter from economy to economy, plus so we can sit together on the flight from Frankfurt to San Francisco. I happily agreed and was charged. €99.($120.95), which I noticed too late. Especially about the Euro 100 up charge I feel upset and it’s a unfair way of doing business!
Take off was not good, too hot inside the plane and seats are beyond uncomfortable.
