Due to changing boarding gate, I missed my flight... However they did find me another flight on American Airlines so I could make my connection flight.
They changed boarding gates and I didn't hear about it till it was too late.
We had a short connection and the pilot missed the turn off to our gate so we got a 25 minute tour of the airport. Then our bags seemed to take a very long time to come out forcing us to really hump it to our next flight. Thankfully the flight was delayed so we and our bags made it on. This was our last flight and we were very tired and stressed but glad to finally be home.
First the caption was late for at least 30 mins. Then after all of us go onto the plane, we were told to wait for the fuel truck... Service was poor, too.
They moved me to a flight on the other side of the airport departing 10 minutes from when they made the move. Instead of my 38 minute flight to Houston IAH from DFW I spent an hour on my way to Baton Rouge, LA.
from there- I was transferred to a different airline w/ a half air layover and spent another hour on my way to Houston.
Then I had to find my luggage which was not sent on the flights w/ me. But on the next flight from DFW to Houston. Which arrived before I made it to Houston.
Each plane I was on was smaller than the last.
And the second plane sounded as though it was about to fall apart.
I never received any explanation as to why my original flight was canceled.
Nobody offered any vouchers or compensation for the immense inconvenience.
I will never fly American /American Eagle again.
I'm a small to average sized woman and I had no room to move. It's the only airline that goes from Atlanta to Atlanic City so I have no choice. Oh and the 2 hour delay was aweful too. I understand these things happen but I never expect that in May.
When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company.
Where to begin. Was it the confidence-boosting airplane that had to be 'jump started' as we left Denver? Or was it the 2.5 hour late start we got out of Dfw, only to be turned around again on the runway to get more furl, then enduring the 2.5 hour flight from Dfw to Houston (which is a 3.5 hour DRIVE). Was it the missed flight out if Houston, or was it when they told me they could not get us out in Sunday, but that Tuesday morning was looking pretty good. This was a disaster flight.
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