Due to changing boarding gate, I missed my flight... However they did find me another flight on American Airlines so I could make my connection flight.
They changed boarding gates and I didn't hear about it till it was too late.
We had a short connection and the pilot missed the turn off to our gate so we got a 25 minute tour of the airport. Then our bags seemed to take a very long time to come out forcing us to really hump it to our next flight. Thankfully the flight was delayed so we and our bags made it on. This was our last flight and we were very tired and stressed but glad to finally be home.
First the caption was late for at least 30 mins. Then after all of us go onto the plane, we were told to wait for the fuel truck... Service was poor, too.
They moved me to a flight on the other side of the airport departing 10 minutes from when they made the move. Instead of my 38 minute flight to Houston IAH from DFW I spent an hour on my way to Baton Rouge, LA.
from there- I was transferred to a different airline w/ a half air layover and spent another hour on my way to Houston.
Then I had to find my luggage which was not sent on the flights w/ me. But on the next flight from DFW to Houston. Which arrived before I made it to Houston.
Each plane I was on was smaller than the last.
And the second plane sounded as though it was about to fall apart.
I never received any explanation as to why my original flight was canceled.
Nobody offered any vouchers or compensation for the immense inconvenience.
I will never fly American /American Eagle again.
When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company.
twice now my bags have been lost leaving seatac IN A ROW!!
the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)...
(-_-) really?
I will think twice before flying with this airline again
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
email
and someone from our team will get back to you promptly.
¹
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.
Alaska Airlines
American Airlines
United