Pros: "We arrived early and the flight was not full"
Cons: "The kid kicking my seat from behind me"
Cons: "My trip was great"
Pros: "SW crews are usually amazing and today was no exception."
Cons: "Landing was very rough but flight overall was great"
Cons: "Everything was great"
Cons: "Southwest. Enough said"
Pros: "The crew was AMAZING , and hilarious."
Cons: "Flight was super delayed and they moved us Gates."
Pros: "We didn’t crash"
Cons: "Faster aircraft"
Cons: "Great flight. Southwest is the best"
Cons: "The only thing was the long delay but that was not the fault of southwest airlines. They were great and I saw them doing everything possible to reroute people and when I arrived and found out my whole airline I booked with no longer existed, a southwest employee in birmingham was very very helpful."
Cons: "App should not have been required to view programs."
Cons: "My connecting flight (on the same plane) was rerouted / my continuing flight to NYC was canceled and Southwest didn’t communicate what we should do. They also didn’t offer any additional help or compensation."
Cons: "Flight should have been on time"
Cons: "TSA check in Denver airport was awful."
Pros: "Customer service is always great!"
Cons: "Had a person that was too large for 1 seat next to me. Was overcrowded in the seat that I purchased."
Cons: "Not been an hour late"
Pros: "checking in was super easy and fast"
Pros: "Good leg room. WiFi"
Cons: "Late. No food!"
Pros: "Not a thing"
Cons: "Being delayed 2 hours"
Pros: "On time, good service."
Pros: "Nice flight attendants"
Pros: "Friendly in flight crew"
Cons: "Delays, not clear, no compensation given. Just some empty apologies."
Pros: "Gate agents and crew were great."
Cons: "Due to a scheduling problem, the crew was notified late and arrived late only to find out they didn’t have enough fuel due to weather reroute. Flight was fine. Also no working WiFi."
Pros: "The plane was very clean and spacious."
Cons: "It was a little warm on the plane."
Pros: "Half hour before leaving to airport for 4:20p flight, got an email that flight is delayed to 7:55p, no explanation. Checked online to chg to a different flight, there was a flight I could chg to - my original flight! Later, got an email saying original flight time was still on. And I checked the previous legs of the flight, all were ontime."
Cons: "See above"
Pros: "I appreciate the culture at Southwest, and the casual, comfortable way people speak on the staff teams."
Cons: "We were very delayed, changed gates, then further delayed again twice.. the food was a choice between wheat crackers and pretzels made from white flour, neither of which I can eat, being gluten free. Would like better options for snacks and would gladly pay a buck or two for fresh fruit or some other clever gluten free option. Popcorn? Potato chips?"
Pros: "Everything. They saved the day. I was booked on frontier and they dropped the ball. I booked a SWA flight and I was on the next flight. Way to save the day!!!"
Cons: "Delay and no assigned seats"
Pros: "Always great crews on Southwest! Clean aircraft with an on-time departure."
Pros: "Great amount of legroom since Southwest does not have first class. Flight attendants are all very nice. They give a free snack and drinks and their purchasable beverages are always the right price point. New, clean plane. Smooth take off and landing."
Cons: "No entertainment"
Pros: "Flights arrived early"
Cons: "Love Southwest.... HATE their boarding policy"
Pros: "Comfort, customer service"
Pros: "Flights on time Good customer service"
Cons: "Loud children"
Pros: "On time flight and the flight was very comfortable."
Cons: "Need free WiFi or stronger WiFi connection"
Pros: "Sometime Southwest has poor direct fares, other times they are great. This one was exceptional. On-time departure and landing. Gate area in both airports was good, with enough seating for the full flights, and lots of electrical outlets. Gate agent was able to fix my TSA number and reprint my ticket, not all airlines can/will do this."
Cons: "No charging ports on plane."
Pros: "Friendly staff, everyone treated the same (no first class pampering)."
Cons: "seats were very close together, felt like sardines in a can."
Pros: "Fantastic flights, left on time and arrived early for both legs of the trip."
Pros: "Southwest is my go to airline. I avoid this asking jobs is SWA doesn't fly there."
Cons: "It's air travel in the 21st century. Generally dehumanizing. SWA is better than othe carriers, but it's a low bar. Carriers really ally need to get reacquainted with human ergonomics."
Cons: "Didn't get any food or drink since they would stop and turn around right before they got to our row of seats. When we could get their attention they said they do not handle our row"
Pros: "Easy boarding, smiling crew, on time everything"
Cons: "Food to buy"
Pros: "No hassle. You know what you are paying for and they are generally timely and get you where you are going with no extra strings charges and fees. If possible I will always preference flying Southwest."
Pros: "Got a free beer!"
Pros: "Love not having to worry about fees for checking bags"
Cons: "Screaming children ugh"
Pros: "Flight attendant Stacey in particular was very patient. Crew was relaxed and courteous, always nice and somewhat unexpected in this day and age. Otherwise an uneventful flight!"
Cons: "Still not sure why the flight was delayed. It wasn't a big deal, but nevertheless, it pushed back plans made in advance."
Pros: "Loved the new plane."
Cons: "Expensive wi-fi"
Pros: "I accidentally left my Driver's license at security. When I realized, it was almost my time to board. I asked an attendant for some assistance, and the pilot of the flight after mine overheard and volunteered to go all the way back to security for me to retrieve it. Although he didn't make it before my flight took off, they shipped the ID to me! Very helpful!"
Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "Only that there was no middle seat, but I had no idea it was such a small plane."
Cons: "Bigger plane"
Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Pros: "Airline changed planes after inbound flight was diverted due to weather."
Cons: "Set and enforce limits on carry on bags, especially on these smaller planes."
Pros: "Great staff, good accommodations."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Quality inside the aircraft"
Cons: "More efficiency on travel times, as in the time that you are supposed to land, you land."
Pros: "I slept the entire time."
Cons: "Seats aren’t very comfortable"
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Pros: "Crew and seating was comfortable"
Cons: "The bus ride after the arrival in LA kinda sucked but I understand it’s bc of the construction. A little more heads up would have been appreciated."
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "All the issues related to a small plane."
Cons: "The crew was great."
Cons: "Really bumpy flight. And flight was late."
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Friendly service as always. Clean cabin as always also."
Cons: "The boarding and deplaning process were both terrible. Slow. Delayed. Not what I’m used to with Alaska airlines at all. Also, disliked the lack of chargers at the seats."
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Pros: "Food and aircraft was very good"
Cons: "Clean environment"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "The crew was pleasant and helpful"
Cons: "First the flight was delayed for 1.5 hours as it left the previous city late, no reason was given, however when the plane finally arrived we boarded a hot plane that was experiencing electrical problems. The plane was rebooted multiple times, making it even warmer as the air was shut off with the plane. We waited on board at the gate for over an hour to be told we would deplane and reboard a new plane. All in I experienced a 3.5 hour delay on a late night flight. The second plane was much more comfortable, but didn’t make up for the long delays"
Cons: "Since I missed My connecting flight, because of their first plane being delayed, they decided to put me on a flight with Delta. While I appreciate them finding me a way to get to Houston, my first class ticket then became a coach ticket where I had to sit in the middle seat of a completely full airplane."
Pros: "Even after a short flight, still provided good movies to watch"
Cons: "Internet wasn’t working on board"
Pros: "The timeliness, crew were very nice and courteous. The overall feel was very positive. The lady at the check in counter was amazing.she was friendly,welcoming and set a very good tone for the flight"
Cons: "There was really nothing that I did not like on the flight that I can think about right now"
Pros: "As far as execution goes everything went off without a hitch."
Cons: "The seats are just too small or me to be comfortable but then again I’m 6’4”."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "Plane was very clean. Great staff. Overhead space was geat. The aisle was wide enough to pull my roller bag.Best thing was the leg room. It was more spacious than most of your competition."
Cons: "N/A. There was no entertainment: Regional Jet. And the food was...Airplane Food. Not a big deal."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "This flight leaves out if Lovefield in Dallas, which is super easy. Everyone we encountered at Alaska Airlines was courteous & upbeat. Great customer service. Smooth efficient flight. Priced right if your timing is on."
Cons: "Bathroom was a little decrepit but not dirty. No biggie."
Pros: "For no extra charge the seats were comfortable and had legroom, a rarity these days! Great video screen with excellent free content. My bag was right there when I got to baggage claim too."
Cons: "Great flight. Gave the food one star but wasn’t applicable because I didn’t have any."
Pros: "Flight was excellent. From the flight attendants to the free movies."
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "I missed my flight by mere minutes. It was my responsibility to make it to the airport with ample time, but the doors closed on me with 7 min until scheduled take off. I understand the rule is that the doors close at 10 min before take off. The gate agent immediately put me on standby for the next flight and notified me that there was a good chance I could get on that flight."
Cons: "Did not get to sample the food as I fell asleep as soon as we got into the air. I kept waking up however because the seats were not very comfortable. There was not any space to recline the seats so my back was upright and it was difficult to be in a comfortable position. I have been in worse seats with other airlines, so the seats on this plane were not terrible, but travelers would benefit from an ability to recline, even slightly, and an adjustable neck padding."
Pros: "Movies & complimentary drink"
Cons: "Wait, delay. Lack of information given in regards to delay"
Cons: "Lavatories were closed 1 1/2 hours from SEATAC."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "The crew was very pleasant & accommodating. Anytime you can make it from point A to point B safely then it's a 5star rating in my book."
Cons: "Seats are just so uncomfortable especially for short people."
Pros: "There was nothing worth unliking. Helpful and Happy Staff alongwith a clean plane and punctual service. Thank you ! First and definitely not last experience :)"
Cons: "Good question"
Pros: "Great staff. Quick boarding. Appreciate them greatly."
Cons: "Nothing it was a wonderful experience. Maybe if the weather in DC had have been better"
Pros: "Worst flight ever!"
Cons: "Temperatures were in the 50s on board!!"
Pros: "Beautiful scenery that included seeing Mt. Adams, Mount Hood and flying right by Mt Rainier."
Cons: "Crammed in like sardines! Had to wait for other planes to leave so we could park the plane."
Cons: "Seats are not so comfortable"
Cons: "No overhead space Uncomfortable"
Less noisy children which cannot be helped…
Pros: "They were nice. They listened"
Cons: "No screaming children"
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Pros: "Crew members. After a long time I got to see some friendly cabin crew members."
Cons: "Boarding was little delayed. But that's alright."
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"
Pros: "The crew was very nice and professional. The flight arrived early and that was great."
Cons: "It was a bit overcrowded and the internet was a bit spotty"
Pros: "Great value"
Cons: "The seats weren't very comfortable, but I could make due."
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Pros: "The entire trip, other than the delay in Dallas was easy & uneventful. There was enough time between flights to allow going through transport & security to the next gate. Food & service was great! Awesome teams on Lufthansa!"
Cons: "Nothing, really. The ticket prices were great for travel from southern United States to Central Europe!"
Cons: "Give snacks"
Pros: "Seats were comfortable"
Cons: "Flight was delayed almost 2 hours. Maintenance - While I understand that these things happen to tell the passengers that maintenance crew "can't find a screw" to fix some panelling on the plane seems rediculous. Then further delay the flight because the wrong luggage was loaded?"
Pros: "The crew was very nice, but not terribly attentive. Chicken option for dinner was too spicy and no warning about it or I would have chosen something else."
Cons: "We were being bumped around constantly all night. I’m sure there is a reason the pilot didn’t change path or altitude, but it made sleeping impossible."
Pros: "Everything went very smoothly"
Pros: "Comfortable seats"
Pros: "The crew was cordial and attentive"
Cons: "I understand it was a short flight, but don’t force me to buy either a movie or TV show. At least give me some free options."
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Pros: "The crew was very friendly"
Cons: "There was no free in-flight entertainment available on the tv screens. Half of the screens didn't work."
Cons: "taxi time longer than fly time"
Pros: "The flight was short."
Cons: "Felt cramped and"
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Pros: "Great follow up with texts messages on any delays."
Pros: "EVERYTHING! Virgin America cancelled my flight 12 hours before takeoff due to crew shortage and with no accommodations for another flight. That was the first and last time I will use Virgin America. Not only was United available, but it was $150 less than Virgin America (which I booked 3 months prior)."
Pros: "It's great, but with better food it can be exelent"
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Cons: "Wish the plane had an outlet for charging. My previous United flight did."
Pros: "That 787 experience..."
Cons: "I haven't actually been able to arrive to Tegucigalpa since we were stuck in the plane for a long time, lost our next flight connection and worst of all, the airline left us hanging at the airport in Houston without our luggage, didn't take any responsibility at all so we had no other choice other than to look and pay for a hotel ourselves until tomorrow hoping this nightmare ends soon."
Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
Cons: "I had to wait at the airport for 3 hours after arriving in New York because my bag was not placed on my flight while connecting in Houston."
Cons: "I was between two heavy set people and could barely move."
Pros: "Very smooth and comfortable flight."
Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
Pros: "The weather was bad, my flight was rescheduled to accommodate my needs, so thankful"
Pros: "Very efficient boarding process. Great updates from the pilots on slight delay on ramp."
Pros: "No good"
Pros: "Efficient boarding, clean aircraft"
Cons: "Only offered water in-flight. No snack, no beverage service, only water. Flight IAH to DFW on 10/28 had full beverage service so what's the difference?"
Pros: "Ac didn't work then was minimal. Wifi charged me but wouldn't work. Glad it was short"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Cons: "TSA agaent at New Orlleans airport was very RUDE"
Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."
Pros: "Everything except for my bag not making it to my destination."
Cons: "Bag did not make it to destination.. Flight was delayed"
Pros: "Two flights delayed and one cancelled later. Didn't make my second flight because of that. At the end I didn't get my luggage"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "because of my disablilty, the crew was very helpful."
Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."
Pros: "Very professional crews"
Cons: "Missing entertainment only which is not a big deal."
Pros: "FLIGHT WAS QUICKER"
Cons: "FLIGHT GATE CHANGED FROM TICKET, COUNTER BOARDING WAS "UN-ACCOMODATING"."
Pros: "The crew was great"
Pros: "Everything was great except the long delays. We were suppose to leave at 206 but the flight kept getting delayed. I understand delays but it would have been nice if someone would have told us why. There was no one at the desk for a long time. But once we were on the plane and in the air everything was great."
Pros: "On time, no issues and because it was my birthday they upgraded me for free to the exit row. I am 6'6"...that is a big deal."
Cons: "Flight was delayed by 2 hours and wait on runway was 1 hour after landing. The issue was not having sufficient Jetway"
Pros: "Like everybody else I didn't like the carry-on/ luggage payment. But you can still take one personal item(laptop bag/purse) for free. Also with cheap air-fare, I really don't have to complain about anything! All the details regarding boarding pass, online check-in, baggage, seats, etc is mentioned on their website, so if you don't choose to pay attention before boarding the plane then its not airline's fault. My flight was delayed 3 times. But I was informed well in time through automatic updates I signed up for. Frontier's Google App is very helpful to track the flight status, etc. Staff was very kind and courteous. Airplane was clean. Thank you for serving chilled water. I appreciate it."
Cons: "Apart from the flight delay, I didn't had any trouble in flying with Frontier."
Pros: "I flew for 3 hours and landed safely"
Cons: "Everything else, paying $40 each way for carry on, paying additional amount for selecting a seat, no one even offered a cup of water for three hours, can of soda 2.99. Complete rip off. Worst travel thus far for me."
Cons: "I was sitting near the front, (row 5) and wanted a cup of coffee. The stewardess served the seats in front of me total of 3 cups of coffee. When she got to me, she said there was not any more coffee available!!! So... why do you make less than one pot of coffee on each of your flights? This was really weird!"
Cons: "The flight was cancelled"
Pros: "Paid half as much booking w Frontier. First experience w them. Less comfortable (hard seats, leg room) but worth the trade off for 2.5 hr flight. I made a somewhat last minute decision to fly out on a one- night trip. Paid $45 each way to carry on my laptop. Rough landing coming home."
Cons: "Thin, hard seats; less leg room; $45 carry on charge each way for laptop; rough landing; one of attendants was rude."
Pros: "Yes, on Frontier you have to pay for any extras - more cushy seats, baggage beyond carryons you can fit under the seat, beverages, food, etc. However, the price of the flight is worth it, even if you add on baggage charges. And a direct flight is priceless."
Cons: "We were a little late boarding, but still made it to Houston on time, so not a big deal, and often unavoidable."
Pros: "The crew was great and made the smart and thoughtful decision to allow us to unboard and reboard the plane after it was announced that the wheels would need changing and would take 1.5 hours"
Cons: "Major delays meant we were 2 hours behind schedule. These things happen."
Pros: "I could pay more for a decent seat."
Cons: "I had to pay more for everything. No cushion at all in the seats."
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Pros: "The crew were very nice and the plane was clean."
Cons: "Sitting on a thin veneer of fake leather with no padding for 3plus hours was awful. We probably won't fly on frontier again."
Cons: "First time flying with Frontier and two of the flights were delayed over an hour..."
Cons: "I didn't to much enjoy that I had to pay $2 for a can of soda"
Cons: "Be warned--this airline charges for EVERYTHING, including drinks in flight and carry-ons. After spending nearly $100 on bags, I had to wait over an hour in baggage claim before the bags made it to us."
Pros: "Friendly staff."
Cons: "Got delayed almost one hour. Seats didn't lean back. No snacks included."
Pros: "I arrived"
Cons: "Late - as usual!"
Cons: "Flight delayed 5+ hours, received no notification from kayak"
Pros: "I liked the crew, they were very personable and nice."
Cons: "Charging $40 per carry on? Are you kidding me?? We didn't budget for that and almost had to fly with no luggage. For this reason alone we are never taking another flight from Frontier. It's bad enough that Frontier charges for all baggage, but we had no idea when we bought the tickets off Kayak, that it would be an extra $130 for luggage. What a rip off. Then at the airport, the line to get a baggage ticket wasn't that long, but it took almost 45 minutes. Every time we fly Southwest or Delta, it takes only 10 minutes to get our baggage tagged and on our way to security. I was also unpleasantly surprised that even water costs $2. Other airlines give a free drink, but Frontier charges $2. Terrible. And the seats don't recline. In summary for areas to improve: don't charge me for carry on and don't charge me for water. I will also be looking for another online venue to buy my next tickets, we thought we were going to get a great deal (round trip tickets for two people for around $680) but instead will end up paying in the neighborhood of $885. Kayak let us down big time."
Cons: "Seats didn't lay back and had to pay for carry on luggage"
Cons: "Having to pay for drinks"
Pros: "Absolutely not one positive comment on this airline."
Cons: "I have never and probably will never have such a negative experience with an airline as I did with Frontier. The staff was rude and unruly. I was dealt with unprofessionally. Every process used was executed poorly. Then to top it all off I was contacted about the location of where my bad ended up.. Once I went to retrieve it, they no longer knew of the location. It took the employees an hour to find my bag and then I discovered it had been ripped open with missing items and they failed to mention that information when they called me with the location of it. Poor customer service and I would be embarassed to be a frontier employee."
Cons: "We missed the flight so has to rebuy tickets from another airline with another $1600"
Pros: "Pissed to be charged 60 dollars for a carry on briefcase. Fuel costs are down its about time these airlines stop gouging us. I try not to fly Frontier and this reminded me why."
Cons: "9 hr delay. Having to pay $45.00 per bag. Staff at departing terminal extremely rude. Seats are very uncomfortable. No leg room, even for short people. Had to pay for drinks on flight. No peanuts or pretzels."
Pros: "The flight was on time. The crew was very nice and helpful. The aircraft was clean."
Cons: "I didn't like that there was a charge for your carry-on luggage and also a charge if you wanted to select your seat."
Pros: "The whole crew was so nice and very understanding"
Cons: "The seat where so uncomfortable it was terrible I just almost wanted to lay down on the floor"
Pros: "Landing was smooth, so good pilot"
Cons: "Flight delayed, extra charge for many things, seat was hard and uncomfortable, no entertainment available"
Cons: "poor customer service poor relation of important flight updates and statuses. Will avoid flying with frontier by any means necessary."
Pros: "Nothing good to say."
Cons: "The boarded us twice and deplaned us twice. The airplane had mechanical problems and took them more than 12 hours to fix, because it was missing a part that was going to take them more than 8 hours to get in our airport (not sure where the part was coming from that took them that long). After fixing it the crew couldn't fly because of federal regulations that states the crew can only work for 8 h. After this whole ordeal, my flight ended up cancelled."
Cons: "This airline has lots of extra fees on top of the ticket price. It was $13 to pick a seat each way and $30 to bring a bag. I would never fly this airline ever again. I would rather pay more money and fly United or American Airlines"
Pros: "Stretch seating"
Cons: "$2 soda $30 carry on charge. What's next $50 charge to have heat in the aircraft."
Cons: "When we landed, they sent our baggage to the wrong carousel and never told us."
Cons: "The amount of hidden fees was ridiculous. It added on about $80 after the price it quoted me. The staff on board were super rude to everyone. And you can't even get any food or drinks on board without them charging you more! Ridiculous..."
Pros: "The extra leg room I was able to purchase."
Cons: "The flight attendants were not pleasant, rude to some pas sengers and spent a lot of time talking with each other and a few select passengers."
Pros: "Easy quick boarding"
Cons: "Seats were tiny with very little room. No complimentary snack or drinks and a very annoying pilot that thought he was a comedian."
Pros: "Not sure"
Cons: "They started boarding and then stopped so we were stuck in the breezeway. Then we sat on the plane for what seemed like forever. The crew were not approachable and helpful. The plane was freezing!!"
Cons: "This flight was delayed several times. I requested a cancellation of my flight due to the delayed arrival would result in major difficulty due to arriving in destination after midnight. Frontier representative would not budge on their fee of $99 for a cancellation fee. We arrived after 1 am, therefore agency where I had reserved auto was closed, so I had to book a hotel close to airport. I have flown with Frontier a few times, and each time there has been delays of 30-90 minutes. This has resulted in major inconveniences, missed appointments and some unsafe conditions."
Pros: "Absolutely Nothing!"
Cons: "Our flight was cancelled. There were over 200 people waiting at the ticket counter and there were only TWO agents to take care of all the problems!!! When I tried to call Frontier, all their lines were busy and I kept getting disconnected due to the high volume...wasn't even put on hold. When I tried booking a flight online for the next day, it said all the flights were full. During all this chaos, no one told us how or wahere we were supposed to retrieve our luggage, what options we had...NOTHING!!! We even asked the ticketing personnel to announce where people could retrieve their luggage...their response was "I guess we could do that"...but they never did! We ended up booking a last minute flight on another airline that cost us a ton of money. So, while Fromtier bills themselves as a low cost airline, one glitch and they fall apart on the service side and you end up paying A LOT more. Also, watch out for all the extra fees they charge you. Their initial price looks great, but I had to pay $30 for a carry-on bag! Had to pay additional money for a seat in coach! They nickel and dime you to death and it ends up costing the same as the other full price carriers. BUYER BEWARE!!!"
Pros: "Flight crew was extremely nice and helpful."
Cons: "No inflight entertainment"
Pros: "Flight was delayed about 3 hours. First was a delay of 1 and half hours for maintenance, then they brought a different plane. Then we were delayed an hour on the tarmack for an hour due to weather. Not their fault But all we were offered was water. Brew was very nice. Just really felt that due to "double whammy". Should have at least got a coke. They also charge $40 for carry on bag. Really."
Cons: "I was quite shocked when checking in our seats were located in a different spot from what I reserved, I would have liked to have been notified about this change."
Pros: "I think this airline should be a little more open about what's going on. Upon booking, no mention of baggage fees. There was a delay that we knew nothing about as we sat there. The crew wasn't very welcoming. Probably wouldn't book Frontier again."
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
Pros: "We arrived at our destination early for both the flight toward Houston and back to Vegas."
Cons: "I cancelled my carry on ticket, but was disappointed to find out it couldn't get charged back to my card but instead I have $70 in flight credit now that I might not even use."
Cons: "We bought four tickets including one for my two year old Grandaughter. She spilled granola under her seat. The make flight attendant asked my daughter if he should get her a bag so she could clean it up? My daughter said so you want me to get on my hands and knees and clean it? He said there was no one to clean it. Then when we were walking out I overheard the female flight attendant tell the make flight attendant she had an attitude. We managed to keep her sitting down and quiet tge majority of the flight. What exactly to they expect from a 25 month old toddler? Also we should have been made aware that the checked bag fee would go up if not booked with our ticket. A 199# increase is substantial."
Cons: "I feel that Frontier baited me with competitive fares when booking the ticket. When it was time to print my boarding pass, there were extra and excessive fees that other airlines don't charge and weren't disclosed at booking. Frontier charges a "seat fee" just for selecting a seat for the flight. They charge a "carry on" fee for a carry on bag. When added to the booking fare, the total cost exceeded what I would have paid on another airline. I feel tricked and deceived. I would not use Frontier again unless they were the only provider."