Daily cleaning, installation of cabin HEPA filters on flights from Dallas to John Wayne (Santa Ana)
American Airlines, Qatar Airways and Alaska Airlines have all waived their change and cancellation fees on flights from Dallas to John Wayne (Santa Ana). Confirm policies on booking site.
This flight route requires at least one stop and takes a minimum of 4h 47m.
In the last 72 hours, the cheapest one-way ticket from Dallas to John Wayne (Santa Ana) found on KAYAK was with Spirit Airlines for $27. Spirit Airlines proposed a round-trip connection from $56 and Delta from $205.
If your flying dates are flexible, you should consider flying to John Wayne (Santa Ana) on a Saturday, as we generally find the cheapest rates on that day for this route. On the other hand, Wednesday is the most expensive day to fly from Dallas to John Wayne (Santa Ana). For your return ticket, we recommend flying on a Tuesday and avoiding Saturdays for the best deals.
There are 2 airports in Dallas (Dallas Love Field and Dallas/Fort Worth.) and only 1 airport in John Wayne (Santa Ana) (Santa Ana J. Wayne/Orange Cnty). The cheapest flights are generally found on the Dallas/Fort Worth Airport to Santa Ana J. Wayne/Orange Cnty flight route.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Dallas to John Wayne (Santa Ana).
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to John Wayne (Santa Ana) from Dallas is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to John Wayne (Santa Ana) with an airline and back to Dallas with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to John Wayne (Santa Ana) from Dallas up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"
Cons: "Made up time after leaving late and baggage out on time!! Thanks Alaska!!"
Cons: "Better cleaning in the seats, there were crumbs and trash still left"
Cons: "Variety in snacks"
Pros: "Crew was good"
Cons: "Full flight amidst this pandemic? Small aircraft does not allow social distancing with a full flight."
Cons: "Alaska Airlines is always a great experience"
Pros: "Crew was nice"
Cons: "Flight delayed, changed the seat I chose to a middle seat without telling me til I boarded."
Pros: "Love the coffee cookies."
Pros: "The cookies are delicious."
Cons: "The flight was tumultuous and the landing was rattling."
Pros: "Great staff, good accommodations."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "The WiFi availability seemed to be delayed and appears to be pricier than that of other airlines."
Pros: "Comfortable and reasonably spacious."
Pros: "Great crew and snacks"
Pros: "The aircraft was very roomy and comfortable."
Cons: "All was good."
Cons: "Seats aren’t very comfortable"
Cons: "No problems at all but flight was rerouted to San Jose"
Cons: "The staff was exceptionally kind and understanding"
Pros: "Crew and seating was comfortable"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Crew was very friendly"
Cons: "Really bumpy flight. And flight was late."
Pros: "Comfortable and pleasant service"
Cons: "Nothing a very lpleasant experience"
Pros: "Flight was fast, crew was pleasant, and pilot was good at communicating delays."
Cons: "Children were pretty annoying, but that's expected. Maybe a coloring book should be offered like when I was a child. Biscuits are meh."
Cons: "Breakfast was incomplete because some idiot forgot to put yogurt and milk in the fridge from the night before."
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "The crew was pleasant and helpful"
Cons: "First the flight was delayed for 1.5 hours as it left the previous city late, no reason was given, however when the plane finally arrived we boarded a hot plane that was experiencing electrical problems. The plane was rebooted multiple times, making it even warmer as the air was shut off with the plane. We waited on board at the gate for over an hour to be told we would deplane and reboard a new plane. All in I experienced a 3.5 hour delay on a late night flight. The second plane was much more comfortable, but didn’t make up for the long delays"
Pros: "Smaller plane so the two seats on each side provide more room. Very comfortable."
Cons: "This is my second Alaska flight at this time. Both times it was late for departure and it’s the first flight of the day!! Once was a break failure light (understandable) and today was a manifest issue...how do you lose a passenger from scanning in to boarding (30 minute) delay!"
Pros: "Flight was on time. The flight attendants were very helpful. One elderly lady sat near me and needed some assistance the two flight attendants were very helpful to her."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"
Cons: "Wasn't greeted upon entering on the plane."
Pros: "Quick flight Good selection of entertainment Being able to text your friends is really nice"
Cons: "Waited for an HOUR in the plane for some paperwork. First we waited like 15 min for the first set, but it was the wrong one (missing some key verbiage?) so we had to wait EVEN LONGER for the correct paper to show up. Get your damn act together, Alaska. Luckily we had some tailwind so we only arrived 20 minutes late... BUT STILL."
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "Very pleasant flight attendants."
Cons: "Seats are not so comfortable"
Pros: "Boarding went smoothly, left the gate on time, and in-flight service was good."
Cons: "The flight took off late because of a lot of planes leaving at the same time."
Cons: "Did not like the rates for wifi. First r such a short flight it should be FREE."
Pros: "Smooth departure and arrivals; Seamless flight"
Cons: "Alaska staff (in-person and over the phone) was rude and lacked compassion for loosing my luggage; They were very discourteous about my feelings for having to stay an additional 4 1/2 hours at LGA at the airport to wait for my luggage. I tried to explain that LGA was not my final destination and FedEx'ing my luggage (with no concrete time-frame of delivery) was not an option; I desperately hoped that a compromised could be reached but all staff we not empathetic towards my issue. I tired to explain that because I would now be missing my train to Philadelphia, and would be traveling late, on a Sunday evening, that I'd more likely to be stranded in New York state.The overall demeanor of the Alaska staff was more like 'take it or leave'. I felt like their inconvenience was not amended by a resolution that would make me feel comfortable about ever traveling with Alaska (or Virgin) again. I felt like a burden to an airline to could careless about time and money. This airline does not prioritize customer service. My original LGA arrival time was 440pm, and i was expecting to get home (Philadelphia) at least by 830pm, but because my luggage was misplaced, I missed my train, and the option of busing home. Fortunately, and unfortunately, my luggage was able to get on a late flight to LGA. I did not receive my luggage until 915pm, and did not get home/Philadelphia until 1230am courteous to me purchasing a second/expensive/emergency Amtrak ticket. Thanks Alaska -___-"
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Cons: "It's confusing that SFO to SNA is in international. I almost missed my flight after running to the air train in a mad dash after going through security in domestic Alaska. Stressful..."
Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."
Pros: "Crew was friendly, I had space because I got bumped up to premium class which has some nice legroom, the flight itself was smooth"
Pros: "The crew was very friendly. ..."
Cons: "I gave up my seat for a family to sit all together and attendant at the counter said that I would get an email & money.... So far have not received anything."
Pros: "Nine was great."
Cons: "Delay boarding"
Pros: "Customer service as always"
Pros: "They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment"
Cons: "Get our bags to us in the morning"
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew."
Cons: "Filthy plane, and delayed too long"
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Pros: "Yes, . Amazing crew Seat was comfortable."
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "All was smooth on s busy day in Puerto Vallarta. Everyone cool, supported by good crew,"
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Cons: "Nothing. Delta did very well with this one."
Cons: "Late arrival"
Cons: "The comfort seats are not that comfortable"
Cons: "Delay after landing"
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Pros: "Food and entertainment not applicable"
Cons: "The flight crew were great"
Cons: "Seats very tight!"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Crew very friendly"
Pros: "Flight was on time with enough connection time to board with zero issues"
Cons: "No problems on this trip"
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "Delayed flight, mechanical"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Cons: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "How reassuring the previous crew was that everything would be fine"
Cons: "They lied. Due to delays we got to plane 5 min before scheduled departure. But crew closed plane on our noses. No explanation. No consideration that most of airport was running late"
Cons: "Seated in rear of plane and no food was available when served."
"Or flight was delayed. Then the gate changed twice which made us run all over DFW airport. Finally made it to the right terminal and had to stand in the longest line. Made it to the front of the line 2 minutes after take off. They rebooked us a flight that day in Austin, 3 hours away. Rented an absurdly expensive one way car, took another shuttle to BFE at Austin airport. Made it to the ticket counter with 50 minutes to spare but...... there was no one there. Frontier stops ticketing and checking bags 1 hot before flight?!?! WTF. Never flying frontier again"
Pros: "Flight was fine. Drunk unmasked passenger behind me"
Cons: "Move the drunk passenger in the back where there were empty seats, and monitor him to keep his mask on."
Pros: "crew was nice but minimal"
Cons: "frontier charges for a carry on, small pack pack included. No entertainment or wifi offered. Plane was very very warm on cabin and they didn’t offer any beverages."
Pros: "Frontier male stewardess was rude. Most uncomfortable seats on a plane I’ve ever sat in."
Cons: "Customer service as well ass comfort"
Pros: "Fast boarding"
Cons: "Not such a long delay, but I understand due to the conditions"
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Pros: "Cheap flight"
Cons: "Frontier intentionally makes you uncomfortable so that you purchase more “extras” that are standard on other airlines. During this flight there was also a lot of confusion and poor communication for boarding for myself and other passengers. Masks were not enforced on the flight and the passenger next to me didn’t wear his at all and was also smoking his vape pen during the flight."
Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."
Pros: "I was on time with my luggage"
Cons: "Seats are cramped and uncomfortable to the point of physical pain."
Cons: "I filled a lost & found claim for my mother's coat she had forgotten in flight from John Wayne California to Austin but haven't heard back even if it has been submitted or not yet. On our way back..Poor Airport service in Virginia, The lady on the counter said I can go but my mom who was on wheel chair cannot go as she wont make it to the gate and also that luggage has been closed 3 minutes ago and we cant take luggage... Three Minutes cost me buying new tickets from South west that was cheaper than you and allow extra bag. Your representative was in moo mood to either help me or compensate me in your next flight.. very Poor. Upon dialing your number I couldn't get hold of a representative to address my concerns. You guys need to improve your customer service and clients call response and make it effective."
Pros: "Overall I liked the price. Never had any problems with Feontier before so that is why I booked it."
Cons: "Leaving Denver it was confusing when boarding because the boarding agent was talking on the loud speaker and was saying that it was going to be a fast turnaround and some other stuff but more like rambling something about we were going to be late to Dallas. We wound up being right on time when we landed in Dallas. Wasn't really sure the purpose of the confusion."
Pros: "Boarding was fast and efficient. We left on time and arrived early."
Cons: "You have to pay for carry-on and/or checked luggage and the space in seats in very cramped, particularly for legs."
Cons: "Rude attendants, filthy plane, charged for soda and ice water.. Will not fly this airline again"
Cons: "The 3 hour delay and continued to have to pay extra for food, carry on, etc. No apology for the delay. I don't know why I bother to show up on time for frontier flights. I've not had one leave on time."
Pros: "Nice price for airfare. Flight left on time and arrived on time."
Cons: "Paying for baggage ahead of time is tricky, perhaps purposely so. Read very carefully on the website when paying for bags. Carry-on bags cost extra if they are a certain size. Checked bags appear on website with carry-on bag selector beneath the checked bag graphic. That caused us to pay for the wrong one accidentally, with no way to cancel after paying."
Pros: "Is was awesome"
Cons: "Landed perfectly"
Pros: "If people read the articles when they book it states baggage pricing, several times and then again when you check in. This is a no-frills flight you chose what you need. The crew was very nice. The flight arrived early. I will fly Frontier again for the economy."
Cons: "Lost my bag and the lines were insane!"
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Pros: "Friendly crew, easy boarding, everything on time"
Cons: "Price of seats not included in ticket cost, but since ticket so cheap not really that big of a deal."
Cons: "The check-in process at DIA was very disorganized. And 2 hours just to check-in is way too long."
Cons: "Computer systems were down and delayed boarding by almost 45 minutes."
Pros: "Best value.. affordable and most convenient"
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "Departures were on time."
Cons: "I am not a big person. 5'4" and the seating space is incredibly tight. I can't imagine how more uncomfortable it is for those taller than me."
Pros: "Really humorous crew - people actually watched the safety demonstration because they made it entertaining."
Cons: "No complaints."
Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"
Cons: "Same as above."
Pros: "The crew"
Cons: "I checked in since home, but i didn't have the boarding pass .i was planning to print it at the airport but I almost missed my flight, because I couldn't print my boarding pass at any of Kiosk at airport , likely was still one lady at the counter who was able to print it for me but I was very frustrated with this situation."
Cons: "Everything I hated"
Pros: "I didn't like anything. Nothing was handled well."
Cons: "Flight was delayed six hours. They didn't communicate the initial delay until 10 minutes after we were supposed to board. The gate attendants were not knowledgable. We were supposed to board 4 hours later and didn't make it on the plane till 5 hours later. Then they forgot to get gas so we were stuck on the plane for another 45 minutes. Flight attendants didn't offer food or drink and kept saying everything was for an additional fee. Nothing was provided. I will never fly with frontier again and am seriously concerned about my return flight."
Pros: "I was lied to at the service counter. Flight 131 was scheduled for 7:10 pm and I was at the counter and told by the only agent there that "they closed the door to the aircraft". That occurred at 6:40 pm with 3 people in front of me in line traveling together, and what's disturbing is that they were allowed to board. The next flight was 12 hours later at 6 am and I had absolutely no choice but to proceed and yield to the Frontier mandate. Just don't lie to me. If you understand the logistics at terminal E at DFW, I was very close to security and the gate. Flight departed at 7:22. Don't lie to your customers. All of the aforementioned information is verifiable."
Cons: "Being lied to..."
Cons: "To cold on airplane and no complimentary soda"
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Pros: "again, crew was great and we were on time."
Cons: "crying child back area of the plane. No one approached the caregiver of this child about the crying. crying the majority of the flight. Again, neck ache, not as bad, since, I propped my folded up dress behind my neck."
Pros: "Staff was friendly"
Cons: "The most narrow and hardest airline seats I ever sat in. I was consistently elbowed by the women next to me. Very uncomfortable seats. Also the website was very misleading telling me the flight was $143. When I went on the site to check in the day before the flight it said I had a balance of $80. I was very confused. Also your site was not that easy to navigate around to do the check in. I fly often with other airlines and never had this much trouble finding on your site where to go on it to reserve my seats. I am sorry but I will never recommend Frontier nor will I fly with them again. It's bad enough flying these days with all of the additional charges, People bring all their carry one on board, security and delayed flights. I want the best and easiest check in and a better seat which would of been really nice yesterday for our flight since we sat on the Tarmac for over two hours with a rain delay. That means I was on your airline for almost 5 hours. Because of it my back and neck are hurting still today."
Cons: "The plane didn't have any air and the boarding attendants couldn't make their mind up. They gave out different information and they were rude."
Pros: "I'm still alive"
Cons: "In purchasing the ticket from your website, the price does not reflect comparative like and kind price comparison. If a carrier charges for a carry-on, this should be displayed as part of their price and a buyer should not have to go through a drop down menu to find out. Further, when I arrived at the airport, there was no explanation of this charge other than the kiosk, where I was not required to purchase. After dropping off my bag with the front desk agent at the airport, I went through security with my personal item and carry on. When I get to the gate, I find out not only do they enforce this charge, but they actually raise 50% from the front desk to the gate and the agents had no absolutely no desire or power to give me the $40 price. When directed to their website to purchase, the site was unresponsive and I was unable to purchase at the $40 rate. I was forced, literally forced given the fact I wasn't going to be able to fly home otherwise, to pay the $60. This matter is going to the state attorney generals office in Texas and the Better Business Bureau. If that does not resolve, I will be working on a class action lawsuit so all victims of this price gouging can receive compensation."
Cons: "Ripoff across the board"
Pros: "The crew was very pleasant. The flight was the cheapest I found. The pilots on the round trip were very capable."
Cons: "The reason why it's so cheap is that they charge for everything. For some reason the site combined my first and middle name. I noticed when checking in and was prompted to change it. I was then showing a $400 balance even though I had already paid for my ticket months ago. I called customer service and they luckily updated it for me. The person then proceeded to tell me if I check a bag, bring a carry one, or want to choose a seat, there will be a charge. $60 just to bring a checked bag (27 lbs by the way) round trip. I opted not to spend even more money on the carry on and seat. I've seen other airlines charge for seats, but they're typically upgrades and you can choose another available seat for free. Not Frontier. If you don't want to pay the site tells you it will choose a seat for you. I don't know what the point of checking in 24 hours in advance is juat to be put in the last group no matter what. Speaking of seats, these were plastic, tiny, and uncomfortable. Speaking of uncomfortable, the plane felt like it was going to fall apart with even a hint of turbulence. Overall not great and I may have to go elsewhere for plane trips in the future. But that's up to Frontier."
Pros: "The crew was fabulous as was the boarding process."
Cons: "The seats are terribly uncomfortable and no longer recline. There isn't any entertainment or food provided so hopefully you have something to occupy your time. My checked baggage surpassed the 50 pound limit and I was charged an additional $75 on top of the $30 checked bag fee."
Pros: "See above"
Pros: "The flight was kinda cheap, but I'll never fly frontier again."
Cons: "I could not make it on my return flight in time, but you still charged me for my checked bag! Which you DID NOT transport. I won't fly frontier again. Everything they could possibly cut costs on, they did! They even made the little tray on the seat backs about 1/2 the size. I couldn't put my laptop or my book on it lol. Might as well not put a drink on it either, because it would just fall off -- there was not a cup indention for the cup to sit in. Very dissatisfied. Won't fly with yall again. Sorry."
Cons: "I was unaware Frontier had gone the ultra economy route like Spirit and started charging for Carry On and printing boarding passes. Should be disclosed up front, not after purchase."
Pros: "The crew was fantastic. They were funny, polite, and very professional. The boarding process was very smooth and quick."
Cons: "The seats are awful as they no longer recline and have very little padding making the trip seem exponentially longer than it actually is. Carry on prices are absurdly expensive ($45) at the airport for one little duffle bag that was barely too big to fit under the seat. Food and entertainment are no longer provided on short routes so you better bring something to do!"
Pros: "Smooth landing."
Cons: "The added charges for my self contained firearms."
Cons: "Flight delayed 5 hours had to pay for a ride to final destination. Because plane was late arriving in Denver the $ 50 travel voucher 3 month expiration was lame should gave 50 refund off ticket I understand things happen but voucher is a joke"
Cons: "Tough landing. Miss the free drink and peanuts"
Pros: "The ride was smooth"
Cons: "The flight attendants could’ve been nicer."
Pros: "The crew was unprofessional, rude, impatient, and just snotty with passengers. Space is also very small on these planes."
Cons: "Better customer service"
Pros: "Clean, fast, efficient!"
Cons: "Professional crew!"
Pros: "Crew was funny, cohesive and welcoming. My big front seat was very comfortable for myself and my lap infant."
Pros: "Nothing about this flight was good. Rude workers. Confusing bag policies. This airline is terrible & I will NEVER fly with them again."
Cons: "Everything could have been better."
Cons: "Seats are so uncomfortable."
Cons: "I will never fly spirit again. Never had a worse experience with an airline. Everyone that works for them is extremely rude and they charge for everything."
Pros: "Crew was great."
Cons: "Maintenance issues. Had to return back to airport after being in the air for over an hour. Had to switch planes. Get to final destination, no gate available because of our delay. Had to sit on plane for additional 30 min before they found a gate the could unload us. Extremely poor execution. Hours late to my destination."
Cons: "Our flight/plane had to turn around after we were already well on our way to our destination. We returned to point of origin airport, de-boarded, re-boarded a different plane, eventually made it. We could have just as easily carried on to our original destination! Instead of turning back!"
Cons: "Being delayed over an hour with no explanation from anyone as to what was going on was very aggravating. Not to mention the fact that I had to pay for my carry on bag both ways, which is unheard of... I’ve never paid for carry on luggage in my life. I won’t be flying with Spirit again."
Pros: "Crew was very very helpful had children with they accommodated us and cheated us very well"
Cons: "The flight was delayed and hour with no message. We were forced to wait on the plane that whole hour while the AC wasn’t working. Staff was overly talkative over the speaker and gave no opportunity to read or sleep. The flight had no form of control. In this time of the pandemic to sit on an airplane for an hour and wait while the staff tells jokes instead of information was ridiculous. Poor flight overall. Tons of turbulence as well."
Pros: "Crew was very good."
Cons: "Plane just needs tv thats it"
Pros: "Getting home"
Cons: "Being nickled and dimed for everything, rude service and completly uncomfortable accommodations. I was coughing bc we had to run to the gate. I asked the flight attendant for down water and he have me a tiny cup with 1/4 of the cup of water. Water would have solved it but due to their careless mess I couldn't rest or stop coughing. Then a bottle of water is $4. Awful turbulence, though not their fault, would it provide water till it stopped. Forced me to stuff my purse into my bag which caused extra creases, I did not have to do this on the flight there, when I explained that they said too bad or pay $50 more. Every step of the way was rude, careless and inconsiderate"
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Pros: "The check in process was swift and efficient"
Cons: "1.The plane had a crying child the entire 4 hours and the parents did very little to calm him down. There were other children in the plane but this poor child kept crying and no one helped him.Flight attendants walked past and did not ask the parents to calm the child down. 2. I was seated in third row at the front of the plane. I have never seen so much unprofessional conduct by flight attendants. I fly monthly for work and this was the first time I have seen an A320 plane all 6 flight attendants congregate at the front of the plane to chit chat the whole time. They stopped to serve drinks and went right back to chatting animatedly. I admire that they as coworkers get along but flight attendant is a revered profession and they should uphold it as such. Not act like its a picnic job by laughing and catching up on stories in full view of the entire flight :-( I guess I cant complain too much because its Spirit Airlines after all. You get what you pay for."
Pros: "On February 15th I was stuck in Dallas from a flight from Cleveland to Los Angeles on an American Airlines flight. Out of desperation, I booked a Spirit flight for what I thought was the next morning from Dallas to LA only to realize a couple of hours later that the flight I booked was for March 16th instead of February 16th! When I called both Kayak and Spirit, I was told “sorry but there will be no refunds or credits issued! Talk about a total waste of my time and money. It’s too bad that given the circumstances of total exhaustion and frustration of trying to get to my destination of LA that out of desperation I accidentally booked a flight for the correct date but the wrong month. Thanks for listening. Gary"
Pros: "It was an awful experience. From my plane “leaving” a half an hour before it was suppose to leave supposedly to my bag being over weight because I combined two bags because you charge for carry on. I threw away 3 pairs of jeans and my blow dryer. The lady that told me I missed my flight told me she could book me a new one (for another $99) on Friday. This was Wednesday. I was flying into a major airport. Spirit is a rip off and I will not be flying with them ever again nor will I ever suggest any of my friends to do so either!"
Pros: "What I enjoyed about this flight were the pilots. Take off and landing were great, and the flight arrived on time!"
Cons: "Poor customer service. Flight crew served beverages/snacks. Afterwards, the entire staff remained in the front of the cabin socializing most of the flight. One even had the audacity to tell me to put my tray up as we were landing, and my trash had not been picked up, so that I could put up my tray (still had liquid in my cup, and there was a lot of turbulence throughout the flight). Staff ( Jeremy) addressed a passenger very rudely, and the passenger was very irritated with the flight attendant. It’s not what Jeremy said, but how he said it. Instead, of Jeremy de-escalating the situation he continued to address the passenger rudely. Then he walked to the front of the cabin pointed at the passenger he was arguing with and was very animated in his telling of what just occurred to another employee. This infuriated the passenger. Disgusting behavior, Jeremy! Can’t believe Spirit staff have not been trained on flight safety. One, we are in a confined space, approximately 34,000 feet in the air, and it just takes one incident to unravel the peacefulness of the cabin, and place passengers at risk, but instead of Jeremy trying to manage the situation he continued to agitate the passenger. Then he sends another staff over to harass the passenger/family. Unprofessional and placing passengers at risk; because you never can predict how a passenger will react. To top it off staff did not say goodnight to passengers. I’m disappointed, because I recently sent a nice review to the CEO on Facebook. I guess I spoke too soon! The flight crew for flight NK 817 on 11/27/17 DFW to LAS, requires training, and may need to be separated for training purposes, because your flight supervisor cannot mange them, and it’s corrupting their behavior. This experience left a bad taste in my mouth. What is the standard for flight service, Spirit Airlines?!"
Pros: "Flight crew was extremely nice and helpful."
Cons: "Spirit Airlines offers low fares but then uses slight policy differences to charge extra fees. They reduced the size of carry on to an impractical size. I have never had a problem with my carry on, but it would not fit into their criteria, so I had to pay extra. The charge was not based on fitting in the luggage compartment it was just an extra charge for size. First bag $50 and second $60. They charge extra for a bag weight over 40 lbs when the majority of the airlines allow 50 lbs. You're only allowed one item to take on the plane, not a personal item plus a carry on. They charged for water on the plane. I do not recommend flighting Spirit and will not be a repeat customer."
Pros: "Friendly crew, comfortable seats, wider than some planes in the aisle"
Cons: "I chose to try Spirit because it was cheaper than other airlines, but then they charged for everything! I have never been charged for one carry on bag! They charge more for the carry on than for a checked bag!!! So on the way back I checked both bags, only to find out that they charge even more for a second checked bag!!! Get on the plane, and find out that you don't get a free drink... I had to pay for a cup of coffee. So much for cheaper... this was probably the most expensive choice, once I paid for all my small bags."
Pros: "The people I sat next to were nice and flight attendants were nice"
Cons: "Our plane was 2.5 hours late to start. The flight was uncomfortable but the company was good. However, since the first plane was late, it meant I would miss my layover & second leg of my trip. When we landed from Texas into LA (at 815pm) the flight attendants told us to speak with the check in people about our new flights. When i went up to the counter, no one was there. A guy in a yellow vest popped up and helped me look to see when my next flight was leaving. He told me that I would have to spend the night in the airport since the next flight wasnt for another 12 hours and since they dont partner with other airlines that I would have to go to Alaska if I wanted a flight home tonight. When I asked about a refund for my ticket he said maybe I would get one for the second leg of the flight. Needless to say, I'm flying home on Alaska and sticking with them until Spirit can figure out a better system. Talking to people next to me on the plane, they all had cancelled flights from Philly and had to spend the night at the airports too."
Pros: "Honestly, there was nothing to like."
Cons: "I can't give it a rating because they cancelled the flight and had nothing to book us on. Waited over 3hrs before they finally found me something. Gave me a hotel voucher but when I finally got to the hotel, they had no rooms. The transportation to the hotel cost a fortune because the hotel shuttle would not pick up the phone. They finally put me in a room with someone else from my flight. I got 60 min of sleep before having to return to airport. I'm a 49 yr old woman that flies often and this was by far the worst flight/airline experience that I've ever had. And, the lady at the hotel kept my food vouchers so I didn't even get to eat the next day."
Cons: "Check-in at reservations section was terrible...there were 2 lines of passengers checking in and 1 line had 3 agents checking passengers in and the other line had 1 agent checking passengers in. We were second in line...in the wrong line with only 1 agent checking passengers in...we waited 20 minutes to get helped, because the party in front of us (with 2 in line) actually had a ticket for 6 passengers (4 of whom showed up several minutes later), who had to decide/pay for luggage options ,etc.. If you have 2 lines & 4 agents, 2 agents should be serving each line...enough for me never to fly Spirit again!"
Pros: "The flight attendants were friendly and the airplane was very clean. The space underneath seats was roomy enough that I could easily fit my bag. Flight was very affordable, especially for a holiday weekend."
Cons: "I did not like that I was forced to create an account with Spirit to check in for my flight. I have never had to do that with any other airline, and the experience was frustrating. I also would appreciate if they would give water for free in flight. I understand their policy is to require customers to pay for extras, but water would be nice. There was also no explanation about which security line to get in when I bought the "bypass security" option and no one to ask when I arrived at security until I had gone through the full line. An explanation when the ticket is purchased would be helpful."
Cons: "6 hour layover turned into 11-12 hours. Repeatedly got emails during the layover that the connections was delayed an hour, 2, 3, ,4, 5, then 5 minutes, then another 20 minutes. How does the schedule work that way?? First night of vacation was taken by poor planning and management. Oh, we were giving $28 in meal vouchers for airport meal prices. The lead flight attendant was constantly occupied with her own stuff. It was just annoying. It was also annoying how she tried to talk fast over the intercom like she had it down, but it was obvious she didn't."
Pros: "Flight home to Boston was great! Wonderful crew, entertaining and a smooth flight."
Cons: "Flight 857 to Dallas was awful, inside the plane cabin was a high pitched loud noise that hurt my ears for 15 minutes before takeoff and 15 minutes after landing. It was never explained by the crew and was definitely not normal. Sounded like a serious mechanical issue and no customer should be subjected to that. Also sounded like landing gear was not working properly, it kept making grinding noises. Also bratty children on the flight and stewardess did nothing to stop several customers from playing videos out loud on their phones before takeoff. Why were they not told to use ear phones? Very disrespectful to other customers. The 8 y.o. in front of me reached back in to my compartment and tried to shut my window! I had to yell "no, stop don't touch my window!" And his mother sitting right next to him did nothing. He also rang for the stewardess call button for no reason, she did not punish him for that either."
Pros: "The crew was sympathetic to us when we arrived with a carry on bag that we had no idea was a charge - they were nice and considerate about explaining Spirit's appalling charges."
Cons: "Spirit Air is so full of fraudulent business practices where do I start? You buy a ticket thinking you are getting a great deal, until you realize you have to pay for EVERYTHING: your carry on, your bags (OH, and they only have a 40lb limit, beware), your seat, and so much more. They are not helpful at check in and honestly don't want people to even have to deal with their agents (do it all online) and charge you $10 extra if you do need to speak to an agent. They are terrible. Food is expensive and they don't give you ANYTHING as a courtesy. I can't believe they are actually making money - but they do it because we all buy a ticket thinking it is a great deal only to find out we have to pay all the fees. I think KAYAK needs to REALLY consider if this is a business they want to promote as a low cost airline."
Pros: "The staff were friendly"
Cons: "The website wouldn't let me check in my bag prior to arriving to the airport. Tried multiple times and kept getting an error. Spoke with an agent upon arrival, showed her my screen and she suggested I do it again. Which produced the same result. They ended up charging me the online price anyway, because it wasn't working. I had two rather large folks in my row and immediately asked the flight attendant if I could move, he told me maybe, but probably not until after take off. He then moved two other folks into the row adjacent to me which caused the original gentleman sitting there to get up and move to a row without three people in it. Seemed kind of rude for him, he offered me his seat since I'd asked. I declined as I figured the attendant would get back to me. He did approach me later and said I could move into the only other open seat in the other row, but I didn't want those folks to feel put out. I was going to ask to move to a different row adjacent as there was only 1 gentleman there, but the attendant had already left. On other airlines, once the door is closing anyone can move or trade and wasn't sure why it was such an issue for me or for anyone. I felt I was hanging out in the aisle for 2.5 hours while touching hips and arms with my seat mate."
Pros: "My flight wasn't delayed and I had no trouble with my luggage. Once I was at the airport, everything went smoothly. Ticket price was reasonable."
Cons: "My only bad experience was checking in online. I made a mistake when one of those incessant ads popped up, and afterwards I could never get back to the screen for checking in. I was forced to do it at the airport. When I called customer service the guy on the other end could not suggest anything except to try over and over what I already knew was useless--- checking in online. He was very polite and helpful but the fact that he couldn't speak English very well made it even harder to communicate on the phone. Spirit airlines is a great way to save money, but don't bother with their customer service."
Pros: "Your staff."
Cons: "I did not like having to pay for EVERYTHING. I didn't like the the lack of staff hands-on help when it came to boarding. But most of all I was absolutely disappointed and angry at the fact that something as simple as the starter and or fuel injector, whichever it was wasnt thoroughly checked out on a pre-flight check. Whether its your procedure or not THAT is unacceptable. We were headed to the runway before they realized it and we sat still for about 20-30 mins. Which I can only imagine means that they were having problems starting the engine in question and that they were entertaining the thought of taking off if they could get it to work. If there is something wrong with an engine, regardless of the issue, there should be an immediate check by the proper crew. On top of all this I had to wait at PDX for 3 hours because the ride I had arranged had a certain window of time to pick me up and I missed it. I didn't get picked up until 10pm"
Pros: "Flight attendants were very pleasant and helpful !"
Cons: "That i have to print my BOARDING PASS The kiosks were inoperable and shut off and did not allow me to print my boarding pass for my 11:30pm flight. Nobody was there at the Spirit airline desk. I had to yell and wreak havoc to get a spirit airline personnel to print my boarding pass for me. This is highly inconvenient. Often times when you are traveling for work you don't have the time to go to a printer and print your boarding pass!! There are no personnel present to guide passengers or notify them about a gate change. No sign near the listed gate number. There are only two people and its insanely chaotic! Passengers have to just talk to each other and figure it out."
Pros: "Absolutely nothing"
Cons: "Everything. Not only was the flight's departure delayed by two hours, but once we were finally able to board the flight, the a/c wasn't working. After taxiing aimlessly for 45 minutes in the Dallas summer sun with no air conditioning, the pilot announced we would have to return to the gate so that "the engine could be started". Fortunately, at this time, the air conditioning was also repaired. After an additional 1 hour and 15 minutes of repairs, taxiing and waiting, we finally departed after a total delay of 3 hours. Upon landing in New Orleans, we were forced to wait for an additional hour while we waited for our gate to clear. All in all, we arrived 4 hours after our initial arrival time, and spent 3 hours on a plane for a 1 hour and 8 minute flight."
Cons: "I am a Spirit member and I did not like that the website clearly states that if the luggage fits within the box you do not have to pay to carry it on...mine did fit, yet I had to pay $55.00 to carry on. I did not receive credit for the mileage and when I called to get that corrected I was put on hold for 25 minutes before I hung up. I think that $2.00 for a 6 oz. cup of coffee is ridiculous and to get the attention of a flight attendant was not worth the time. Bottom line, you get what you pay for. The next flight I book will be with a reputable airline that may price the flight a little higher, BUT will be upfront about luggage fees, provide incidentals and hopefully not treat me like I'm a burden."
Pros: "first flight was fine"
Cons: "I flew form DFW-Fort Lauderdale and it was fine. My flight from Fort Lauderdale-San Juan was a disaster. I boarded the plane and took my assigned seat as usual. Little did I know someone else was assigned the same seat as me and it was a family of 4( the parents and two kids) the Lady was extremely rude because I was sitting on her kids seat. The flight attendant asked me to move and wait in the back of the plane until every passenger has seated. I wish she could've been more nice about the situation. I felt as it was my fault for booking a ticket with Spirit. Anyway, I walked to the back of the plane to wait until people were done boarding. Another flight attendant in the back were just staring at me as if I was taking over her space without even asking how was I doing, no greeting or anything that a customer deserve. Everyone boarded the plane and eventually they found an open spot on row 10, by the EMERGENCY exits, I dislike those seats, but nobody asked if it was ok for me to seat there. I was willing to wait for another plane if possible, but I felt like the whole crew did not care about the situation. The add more to the mess, I sat on that one open spot that was left and that area of the plane was freezing. I was wearing a tank top which made things worse. My whole flight was a mess, crew wasn't friendly or helpful, no one oppologize for the incovenient and no one actually care in fact made me feel guilty for buying a ticket with this airline. I work in customer service and this is not how you threats people."
Pros: "The cost of airfare was good but also competitive with other airlines like American and United. I chose Spirit Air because the flight worked with my schedule."
Cons: "I missed my flight along with others because of a delay going through the TSA security check. Arrived at the gate 14 minutes prior to departure. An international traveler with a small child was waiting to board as well. The CSA had just walked down the jetway and was suppose to return. Four minutes later the flight pushed out of the gate, departing 10 minutes early. The staff knew of the TSA delay. If I had made my flight it would have cost me an additional $100 dollars to check my carry on suite case that I have been flying with for the past two years on other airlines without any fee. Spirit Air requires you to have a smaller carry on suitcase than the rest of the industry. So my $96 dollar fare would now be $196. American Air was also offering a deal at the time for $91, but the time did not work with my schedule. Spirit Air is not a deal. If you check your carry on suitcase on line it will cost you $45. If you check your bag at the gate it will cost you $65. If you check your bag while boarding it will cost you $100. Traveller beware!"
Pros: "The flight was generally OK, and got me from Dallas to Chicago virtually on time, inexpensively."
Cons: "Once again I had a frustrating time trying to check in the night before, via my phone. The system never let me do that. Consequently I had to pay more to check my bag, since I was unable to do it until arriving at the airport. I joined their 9$ Fare Club before the Chicago-Dallas trip, but their system never recognized that or gave my any benefit from that money. I also hate that they nickel-and-dime you by not giving you even a glass of water or a bag of pretzels without payment. How much would adding those basic courtesies really add to the cost???"
Pros: "The crew on the actual flight was helpful and nice and the seats were comfortable."
Cons: "That there are inconsistencies between carry on sizes from DIA to Dallas. I was charged double to check my carry on even though its size was accepted through DIA. The only explanation for this that I got was "the Denver airport wasn't doing their job" by monitoring the size of the carry on and so ultimately it became my problem at the gate as well as a few others in the same situation being charged a ridiculous amount over what we should have for our bags. I hate the fact that this isn't a cash airline, there is little communication about checking bags, and essentially anything over the size of a backpack is super expensive to check. There are no complimentary items and based upon what I spent to check my bags, I could have probably gotten cheaper airfare with another airline because I would have gotten two free checked bags. I will probably never fly with spirit again unless all I am carrying is one small carry on, it's not worth it and ultimately was not competitively priced against other airlines because of this. Way too expensive for all the extra things which were not very well communicated. If I had known any of this before I booked my flight I would have gone with another airline it might have even been cheaper after paying for my bags both ways. This was my first and last experience with spirit."
Cons: "Am a retired disabled vet and was to on my only trip for the year. I arrived for my flight 2 hrs in advance but i travel with a portable oxygen machine. I was refused boarding because I didn't have the correct letter from a doctor saying I was auth to fly on Spirit Air Lines. I am treated by the VA and they pay for the POC for me to be able to fly. I called the airline about a refund and was refused a refund because the flight had already left. I told them i was denied on the flight, but that was not an excuse. If i didn't do what is correct, I accept that, but not to give a refund is wrong. I have told everyone on Social media to be aware"
Cons: "Our flight home was cancelled "because the pilot didn't want to fly" on an 11pm flight. Chaos ensued and we ran for the ticketing gate. We arrived 4th in line. We were assured we would be ticketed "in order" and we had asked for the earliest flight back. Needless to say, we were NOT given an early flight, yet others after us were. There was no refund issued for baggage and this process took 2 and a half hours--remember, we were at the front. There was rudeness to many upset or frustrated passengers from the staff that seemed unwilling to assist people to the best of their abilities. More so seeming more agitated than the sleepless passengers. NEVER save a little money by taking this airline!! There are many reasons this airline has 1 star ratings!!!"
Pros: "Their honesty and the price. They tell you upfront that you are paying for a seat from point A to point B and that's it. Anything extra will Cost you. With that in mind I prepared myself to try and not receive any additional costs and I didn't. The staff was very friendly And helpful and our flight attendant was awesome and made our trip even more enjoyable. Being only 5'4" tall the leg room and seat size were accommodating and comfortable for me. We didn't pay to sit together but we checked in online at the same time and wound up sitting in the same row!"
Cons: "I wish there was a way to know where we were flying over since we were on a 4 hour flight and the scenery was exquisite! Other than that, no complaints!"
Pros: "I liked the price- in the beginning"
Cons: "I didn't like the price when I found out- after I booked- that everything was extra and in the end and in-turn spent way more than I would have if I had flown a better airline that at least has seats that recline.. Leg room.. a tray that isn't half attached.. and a complimentary soda. That model may work for some.. but selling the fact that they are cheap and then being forced to pay for every little thing is enough for me to say never again. After it was all said and done.. the price was double what the tickets were.. when I got done with all the extras."
Pros: "What did I like? Getting of your airline and being done with Spirit for forever. I won't ever use our recommend Spirit to ANYONE. Not even my worst enemy."
Cons: "I did not like having to pay for a carry on bag, a drink/snack that is normally complimentary on any other airline. I did not like the upset and annoyed attitude of your staff. I did not like the very uncomfortable seats. I did not like the woman next to me being told that she would just have to be cold because Spirit did not carry blankets even for a charge. I did not like being treated life just another annoying customer won you staff could not be more annoyed with out happier to see leave. SPIRIT AIRLINE = 5#1T AIRLINE"
Cons: "Because their ticket counter was backed up and the machines were not working I got my ticket late, because I got my ticket late me and 10 other passengers missed boarding. We arrived when the plane was still there and connected to the walkway. They refused to let all of us board even though my sister was told that they would hold the plane for 5 or more. I had to fly to San Diego and then pay for a new flight on southwest. SOUTHWEST IS THE REAL MVP. Take my advice, never fly spirit. Also, 50 bucks per luggage per way, so one bag totaled 100 to fly it."
Pros: "Pilot was nice and kept apologizing for the issues."
Cons: "We were delayed, which is fine. The issue I have is that besides already being delayed, when we arrived in Detroit we had to wait an hour before we could get a gate that was opened and staffed. This is all happening after midnight so many of us on the flight have family and friends coming to pick us up at a very inconvenient time as it is, now they are waiting over an hour for us. Very disappointed in Spirit. I would hope that you would have your staff organized and managed a little better than this, being a major airliner in the state."
Pros: "Our flight attendant during the trip back was entertaining."
Cons: "Absolutely horrendous customer service at the gate. Charged me $200 to "board or move aside" because of bags we DID NOT pay for on the first leg of our round-trip flight. Complete disregard of any pertinent info about this. AND when I got on the plane it was as if the bags didn't even exist, just slid right into the bin with no questions. HORRIBLE treatment from DFW crew. The nerve to say you gotta pay or get out of the way because the plane needed to be boarded. THEN we sit on the plane for another 25 minutes? Not that these surveys matter, seeing as all the complaints I've read about online are disregarded in the first place. I have NEVER been treated so poorly in my 30+ years of flying, NEVER felt so disrespected, NEVER felt so adamant about refusing to fly an airline again. And I don't care if you have little signs posted by the gate with a little cubby to measure your bag... If it is a POLICY it should be enforced at ALL TIMES, not whenever you guys feel like it. Especially not with representatives Iremalise and her "manager" miss Pauline Kanouse who garnered no such supervisory respect from us with her unhelpful negative and belittling attitude. Terrible."
Cons: "Never made it. Lost our luggage. Diverted us to Phoenix. Got one $14 voucher for food. told us other airlines not an option because,spirit has no agreements with other airlines when flights are cancelled. Flight from Phoenix to Chicago delayed again. Agent complained that flight was overbooked and it wasn't her problems that everyone didn't have a seat. Again, very unprofessional. Finally made it back to Chicago a day after our original flight should have landed. They still "don't know" where our luggage is...and made no promises it would be returned. I would never fly spirit airlines again, you obviously get what you pay for."
Cons: "Denied boarding on the return flight because we arrived at the airport 35 minutes before the departure. We paid for baggage fees and seat assignment fees although we were denied boarding on the flight. While I do accept responsibility for arriving so close to the departure time, I do not like the lack of consistency between DFW and MSY. To explain, we arrived rather late for the outbound flight because we had to drop our dogs off at the kennel. However, we were allowed boarding in the DFW area, the flight was actually boarding upon our arrival. We ended up having to rent a car, drive home, missed a day from work which results in a day of loss wages. Not a happy camper and will not book with this carrier EVER again!"
Airlines flying from Dallas to John Wayne (Santa Ana) have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dallas to John Wayne (Santa Ana)
Masks required on board, masks provided on flights from Dallas to John Wayne (Santa Ana)
Social distancing seating
Middle seats unavailable to book on flights from Dallas to John Wayne (Santa Ana)
Testing for antibodies, testing for symptoms for flights from Dallas to John Wayne (Santa Ana)
Waiving of change fees. Search flexible flights from Dallas to John Wayne (Santa Ana)