I needed a wheel chair and there was no one there, actually a fellow passenger pushed me until someone came along. I had to walk all the way through the tunnel and lost my breath due to a medical condition and I think I scared some passengers. Coming from Santa Ana, they were right there for me. When you request a wheel chair it is not for fun it is serious!
Pros: "Everything was very good Great crew!"
Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Pros: "very attentive crews."
Pros: "Crew was good and pilot had a fun personality."
Pros: "The movie that I watched"
Cons: "The flight attendants was horrible they did not have the food and wine and order a drink and they were not pleasant at all"
Pros: "Boarding was fast."
Cons: "Planes are old and do not have enough room for luggage."
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Cons: "They sent my bag on an earlier flight and it was not on the carousel at baggage claim."
Pros: "Friendly, courteous, efficient flight attendant."
Cons: "I would have liked a TV screen on the back of the seat. I didn’t see a place to plug in head phones. It was fine though, since I slept and read most of the trip."
Pros: "Roomier enough seats, polite crew"
Cons: "We were on the last flight of the night and they made us deplane out on the tarmac and take a shuttle into the terminal. It added extra 15-20 minutes to the trip"
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Pros: "Very nice service!!! Good crew!!! Thank you very much!"
Pros: "I like the diverse, friendly staff."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."
Pros: "I loved that the flight was on time, service was great and everyone was friendly and informative."
Cons: "The morning flight didn’t have much food available. The headphone AUX Jack was broken, so I couldn’t hear the movies available. Coach seating was tight."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Cons: "After going through full service to pay my pet fee, I get told at the gate that I need to buy a different carrier because my pet could not move around. I have had this same pet carrier for over 5 years and have been traveling with it. My pet is only 4 1/2 pounds 5 at its max sonthe carrier I have works perfectly fine. I was told to step out the line....made wait til the very very end til the plane was about to leave to be let on. This was an inconvenience as I was all set to go."
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "Alaska is my absolute favorite airline. On time, courteous, a fair mileage plan, nice planes. Unfortunately I have to take them out of SeaTac."
Cons: "SeaTac is the worst airport in the entire country in my experience. Two examples why: 1. When I arrived this morning at 5am there was already a nearly hour long security line. 2. Upon our early arrival from California, SeaTac doesn’t have a gate for us, so we burn time and fuel on the tarmac. Like usual. One trip to any other airport and you have an appreciation for how DREADFUL SeaTac is on the whole. Some great people, but a poorly run poorly managed monstrosity of a disfinctional airport."
Cons: "It was a good flight, can't help mother nature with the turbulence. Asked for headphones, and they didnt give me one. Couldn't rate the food because there were no meals given."
Pros: "Like having movies to watch."
Cons: "Crew forgot to unlock 2 bathrooms and chatted while a long line built up. Wifi very inconsistent."
Cons: "When I booked the flight my wife and I had adjoining seats. When we checked in we were in the same row but in the middle seats on opposite sides of the isle. On my side there three guys together, the other guys were business men concentrating on their work. I was just trying not to bump into their arms, I couldn't relax."
Pros: "Easygoing, no issues, received with some frozen margaritas, can’t ask for more..."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Cons: "lack of snack variety/offerings"
Pros: "On time and no lines"
Pros: "Alaska staff customer service"
Pros: "Entertainment on gogo."
Cons: "The wait at baggage claim."
Pros: "The plane is too small and the overhead bins are too small for a 3.5-4.0 hour flight. They had no hot water so no tea or coffee."
Pros: "I paid an extra $49 to get a seat in "premium" and I got to sit there. That's about all the good I can say for this flight."
Cons: "I didn't get to board with my "premium' seat right behind the bulkhead until half the plane was already full. I had to put my carry-on halfway to the back of the plane because other people couldn't deal with having one of their two bags under the seat in front of them. Then I had to wait till three quarters of the passengers had disembarked to get my bag. Crappy treatment for a "premium" seat."
Pros: "Easy flight with no delays! The crew was very kind and the flight was comfortable."
Cons: "Arrival in San Francisco from Santa Ana airport at International airport. It was a nightmare for pickup person to citcle SFO arrival arrival terminal 2 to find the paasenger. I took a long time circling the airport many times even though passenger was at the curb site."
Pros: "Great staff, lots of leg room"
Cons: "Had to deboard the airline for 2 1/2 hrs due to issues with Seattles air traffic control connection"
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Todo menos el servicio de internet"
Cons: "Que se paga para tener acceso a internet y te das cuenta que al cruzar la frontera ya no puedes tener acceso,y después te das cuenta que el servicio es solo para Estados Unidos."
Pros: "On time and no delays! Friendly service as well."
Pros: "They let us move and get more comfortable, there was hardly anyone on the flight."
Cons: "Seats are tiny."
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Pros: "The overall process was excellent as was the care and attention given to the passengers by the flight attendants. The flights there and back were on time and even a little early. I will continue to fly with Alaska Air Lines."
Cons: "I would have liked a video screen with movie options for a 2 1/2 hour flight, but I recognize I don't understand all of the considerations around that."
Cons: "I didn't like that I had to pay to use the Wi-Fi that was on board."
The staff were excellent, very friendly
I like delta but I don’t like the boarding stuff.
Pros: "Crew was amazing. Very attentive and welcoming."
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Cons: "WiFi didn’t work at all."
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Pros: "The crew was amazing. I've got the exit seat: very comfortable."
Cons: "Entertainment choice could improve, very few choices."
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Pros: "They were great & super friendly!!"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "On time flight, bag made it, great price, can’t complain."
Cons: "Seat pretty tight for an average size adult man. No inflight phone charger."
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Everything was good!"
Cons: "They run out of options because I was sitting at the tail of the aircraft. So I didn't eat much."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Cons: "Pretty rough turbulence, but that wasn’t their fault of course."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Flew premium economy/delta comfort + and was a great flying experience. A taste of business without the $3000+ ticket price. Food was excellent, a huge step above economy. Extra comfort with wider seats. And priority boarding as well. This was more like premium economy that you get with European airlines. For long haul flights, well worth the cost. Flight was delayed 2 hours, but Delta had their own special route in Shanghai airport to bypass a lot of the crowds either transferring or checking in for fight. I wouldn’t have made my connecting flight if they hadn’t. Plus my checked bags went straight thru to my final destination in china,n instead of having to pick up and re-check them in Shanghai."
Cons: "2-hour delay causes me to almost miss my connection. I know some passengers had to be transferred to different flights which they almost missed."
Pros: "My upgrade was fabulous!"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "The workers."
Cons: "The selection on an incorrect plane that didn't fit the docking port"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "Cabin service was coffee or water. Short flight tome of 45 minuted."
Cons: "Only offered cookies...would have liked nuts."
Pros: "I enjoyed the movie, all else was good"
Cons: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Pros: "Nothing I can think"
Cons: "The seats selection"
Pros: "Good Food Nice Flight Attendants"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Entertainment options weren't bad. Most of the crew was polite other than one flight attendant who seemed ambivalent and unhappy to be there."
Cons: "Three hour+ flight and just one tiny bag of pretzels? And no lemon or lime wedges on the beverage cart? Plus, I have to pay extra for one checked bag. I will only fly Delta if I have to in the future. Subpar airline."
Pros: "New plane with plenty of overhead storage space, on flight entertainment system has many options"
Cons: "pressure in cabin on decent was bad, my ears hurt (which only seems to happen on some flights)."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "They offered water and snacks It was quick"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "Crew was very nice"
Cons: "Never left been waiting since 6 am for an alternate flight with no luck being charged for carry-on n I have no money not even to eat and I gotta be here til 6 pm"
Pros: "That it took me home!"
Cons: "Been on time"
Cons: "Not have a delayed flight."
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Pros: "The crew kept a very positive attitude. I only caught one members name, Maddison, and she and everyone else were very professional"
Cons: "I understand the need for the emergency landing, and an happy that passenger is still alive. But the almost / hours we spent sitting on the runway in Little Rock for the limited amount of medical supplies, that could of been replenished in Dallas was a waste of every passenger on that flights time"
Cons: "The seats do not recline & they are very small so it was hard to be comfortable. My daughter found it hard to rest. The extra bag fees were a surprise and the fact that we landed an hour late because there was bad weather but we weren't told that we would be late until we were about to land and by then our ride had been waiting an hour and there was no way to notify them. I will not fly Frontier again unless I absolutely have to."
Cons: "I had pre checked in but when I got to the gate (on time for the flight but late in the boarding process) they didn't make an announcement for last calls or for any checked in passengers so I missed my flight. They were changing over the signs for the next flight, so it still read my destination, but the time was an hour later so I thought it had been delayed."
Pros: "I got there."
Cons: "Claustrophobic, charged for everything, no blankets. In the future, I'll pay more to fly with a different carrier. Also, the hard sell at the end of the flight for the credit card was obnoxious beyond compare."
Cons: "The small seats and no leg room"
Cons: "They give your only water"
Cons: "They charged for bags when there was so much wasted space in overhead space."
Pros: "the beginning price - maybe?"
Cons: "I got to the airport in Dallas 2 hours before my 6:55 flight, and at that very moment, received a text that the flight was delayed 3 hours. At that time, there was NO ONE at the Frontier check in to explain what was going on. I understand there was excessive wind in Denver, but there should have at least been a Frontier representative at the gate in Dallas. On my way home, again the flight was delayed by an hour because of something on a previous leg. Because of this, I am going to go with any other airline first. I think Frontier should either co-op with other airlines to get people to their destinations on time or have more planes.......or AT LEAST have someone at the gate to offer next day service or a voucher or a free snack or something. I also do not like the whole A LA CARTE theme with this airline and Spirit Air. I do not like that I was going to be charged for a coffee or a coke. The whole thing is too confusing, and I am going to pay more for an American, United or Southwest flight next time."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "I'm going to go out of my way to try and never fly with Frontier again! How do you expect anyone to fly without baggage? $40 for a carry-on?! I thought I could go home for the holidays for under $300 but with this fee and the other, and the seats that no one seems to fit in comfortably, I am tired, $400 poorer, and have a kinked neck! To top it off, I can't remember the last time any of my flights left on time. Get your act together Frontier."
Cons: "The flight was ok,but the stewardess let small children run all over the plane and climb all over the seats."
Pros: "The stewardess requested someone change seats with a man in the first row who had a problem with his leg. I changed seats with him and then, as it was policy, the stewardess GAVE me a drink and snack. I was surprised!"
Pros: "I like that the seats are thinner without a lot of padding. It gives more leg room. I like that my knees aren't hitting that seat in front of me. That crew was very nice."
Cons: "I don't like having to pay extra for my luggage. One bag should always be free and extra bags should be paid for. Paying for water is bad too. Water is cheap. People would buy a snack if they get free water. The fold down tray is also too small."
Pros: "There were quiet babies on the flight."
Cons: "It took longer than usual to board and the staff kept going back and forth about going through the safety proceedures."
Pros: "Nice staff and crew."
Cons: "On Frontier chairs don't go back. You have to pay for carry on (not including a purse or backpack) and check bags. If you want to guarantee you sit with your partner/friend you have to pay additiona fees at early check in. That's just straight up wrong."
Pros: "NOTHING NOT A DAMN THING"
Cons: "Almost $100 in hidden fees, having to pay for a seat, not getting a refund for ambiguous checkout jargon for a higher priced seat before I even checked out - so just changing my mind cost me money, sitting on a packed plane next to sick people isn't fun since I'm sick now, the planes are cheaper and made with charging customers money in mind. Overall, a completely horrible experience. Never again."
Cons: "THE FLIGHT KEPT BEING DELAYED ALL DAY AND THEN IT WAS CANCELLED. PASSENGERS HAD TO SECURE OTHER FLIGHTS TO THEIR DESTINATIONS. SOME EVEN MISSED IMPORTANT EVENTS LIKE FUNERALS, CRUISES APPOINTMENTS, ETC. I WAS A DAY LATE FOR MY EVENT. I THINK WE SHOULD HAVE BEEN TOLD IMMEDIATELY SO WE COULD HAVE MADE OTHER ARRANGEMENTS EARLIER. I WAS NOT A HAPPY CAMPER AND WILL NOT CONSIDER FLYING FRONTIER IN THE FUTURE!!!!!!!! THAT WAS MY FIRST AND LAST TIME TO PURCHASE TRANSPORTATION FROM FRONTIER AIRLINES."
Pros: "I was transported safely from point A to B. That's about it."
Cons: "Check-in was atrocious as we watched the clerks migrate from one crisis to the next, and no TSA pre-check. WAITING at every stage of the flight. You would think a one-way would be simple, but no. An hour at the departure terminal, delayed in-air, then sitting on the taxiway for an hour and a half at the destination, followed by more waiting at the gate. The pilot's excuses didn't help any, clearly trying to avoid an onboard riot for a flight in which we waited longer on the ground than we flew in the air. We checked the board afterward to see if any other airlines' flights were delayed--nope, only Frontier, every one. It's clear what happens. They pay the least possible expense for airport services, and are then the lowest priority at every stage of operations, resulting in delays at every phase of flight. The most frustrating flight I've ever had that didn't include actual incompetence or bad weather."
Pros: "The flight wasn't delayed 12 hours this time"
Cons: "The long layover in Denver and that I wasn't given a full refund for my flight there when I had to book with a different airline, nor was my $30 bag check refunded."
Cons: "Made me wait for 3 hours to tell that they cant make any arrangements to get to my family reunion. I missed the opportunity to catch the flight through other airlines. Very ineffecient staff and chaotic and lethargic service. they couldnt handle 5 customers in 2 hours. You will suffer terribly if you serious and important travel plans."
Pros: "The crew was very accommodating and pleasant."
Cons: "If I had known that Frontier charges for carry on baggage, I would have chosen another flight. I usually fly United or Air France and I shall do the same from now on. There was 0 leg room and the "tray" is only a few inches deep, which hardly fits a laptop. I was surprised they didn't charge for the use of the bathroom. I am sure that is next. I have to say the majority of people around me were expressing the same sentiments. I was also assigned the middle seat in the very last aisle. A flight attendant moved me to a better seat as soon as he could. I was very happy it was only a 2 hour flight."
Cons: "Nickel and diming: extra $$ for a deat, extra $$ to bring a carryon aboard, $ for even a soda! Why not just charge a little more in the first place?"
Cons: "I miss this flight.. Which was my returning flight home. Due to a flight coming to Cincinnati being cancelled thanks to mechanical issues and pilots working the maximun hours they are allowed. When asked about what frontier could offer the associate lied and stated they only had flights for Saturday ."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Cons: "I didn't know I had to pay for a carry-on bag upon arrival. That's an additional $45 I didn't know about. There was a 4 hour delay and no clear explanation as to why. There was never an agent at the desk when people tried to ask. Our gate changed 3 times. Overall an awful experience and I will never be flying Frontier again."
Cons: "Charge $45+tax for ONE checked bag AND $40+tax for a CARRY ON!?! I'll be sharing this fact with Facebook, Twitter, YouTube, Instagram, FourSquare and Yelp. I'm never flying Frontier again and I'll be telling everyone I know to avoid them as well."
Pros: "On Friday, July 8, at DIA airport I waited almost an hour before someone took me to my gate A42 for Flight 122 supposedly departing at 8:10 and boarding at 7:35. Finally, I had to bring this to the attention of the ticket agent as I did not want to miss my flight. Noone came and the poor overworked worker took me at 7:45 -we did not arrive at the gate until 8 o'clock (luckily the TSA checkpoints were NOT busy) and had the flight been on time, I would probably have missed it. This gentleman asked repeatedly for assistance for over 40 minutes and no one came to his aid. I panicked and I want Corporate to know they need to hire adequate help so their customers are not treated like dirt. Once I boarded, the crew was fabulous! However, I am not happy about such a horrible experience. I deserve a refund or free return ticket for my inconvenience. I have flown other airlines and have never had such a negative experience with wheelchair assistance!!!"
Cons: "You all charge piece meal for everything; yet you don't hire enough people - I bet Corporate executives are getting their fair share!"
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Cons: "Unfriendly baggage policies will make you feel ripped off. You're better off paying higher prices with a better airline such as Southwest or Virgin America because with all the baggae fees and surcharges you're gonna pay the same price or higher than the other airlines and you'll have absolutely NO comforts. You get what you pay for, but with Frontier Airlines you get LESS than what you paid for..."
Pros: "In every way"
Cons: "A to Z"
Pros: "The flight was punctual."
Cons: "I'm claustrophobic and was stuck in an aisle seat. My air vent wasn't working and I tapped the flight attendant, a woman in her late 50's to mid 60's, asking her to help me with it. She said she was about to give the presentation on safety procedures and that it was "more important than air right now." This happened pre-takeoff. I was upset about it and she never did help me with the air vent. Then, they do the service where they charge for everything and no one can get up to go to the restroom until they pass through, and they take a long time to do it. I was very unhappy, but kept to myself."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Pros: "The flight was short!"
Cons: "I am shocked at how Frontier has downgraded to uncomfortable seats, no entertainment, envelope sized trays, and charging for extra for everything!! So disappointed=("
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Cons: "No complementary drinks. Short fold down tables."
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"
Pros: "Made it to my destination alive!"
Cons: "Extra cost after ticket purchase for seats both ways. Extra cost for any bags including carry-on. Extra cost for any food or drink item during flight-don't even get a cheap bag of peanuts for free!"
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "Charge for food, overhead, and seat reservationa?!?!?!?! May as well be the same price as the rest and get the options! The planes were old and dirty as well! Had the crew walking the plane to offer the Frontier line of credit? WHAT POOR TASTE!!!!!Te policy for what is considered a carry-on bag is even MORE rediculous!"
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Cons: "Too many delays... delay at boarding, delay on tarmac before takeoff, delay after landing because gate was occupied, and delay with jet bridge"
Pros: "No it was all pretty bad. i realize its a cheap airline but i fly them all the time."
Cons: "customer service, appropriate staffing, enough leg room for humans, professionalism, etc"
Pros: "The seats surprisingly had more legroom than expected, the crew was very friendly, and the aircraft was exceptionally quiet. We also arrived almost 30 mins ahead of schedule."
Cons: "Not much! This is an "a la carte" airline, so you purchase whatever you want and skip what you don't. It definitely isn't like flying on Emirates, but for what it is, Spirit does a very good job."
Cons: "Being charged double for check in bags was a waste of money, and given no explanation on why our flight was delayed is ridiculous."
Cons: "Customer service is the worst. I called to modify my flight because lax traffic, after a myriad of options which included a 20hr flight (3hr non stop is what I had) or driving to Vegas to catch a 17hr flight, I was told “well at least your ticket was cheap” by their customer service agent. Worst airline out there, do not use them. On my flight to lax I see how they conveniently charge you less for your bags at the ticketing area where you have no way to check how big your bag is because there isn’t a receptacle like most airlines have to check them. So if you take the chance of your bag being considered a personal item vs a carry on (that costs $55) then you will surely find that receptacle at the actual gate to check your bag where they will charge you $100 no matter what. Perfect setup for the revenue they need."
Pros: "I got to my destination."
Cons: "This is the cheapest for a reason, and honestly the worst airlines I’ve ever seen. Everything was horrible. 3 hour delay, flights canceled, and people everywhere. The weather wasn’t bad and all other airlines were running smoothly. Also, they charge for everything! Even carry on a and water cost money! Ghetto airlines for sure."
Cons: "Seats do not recline even in big seats"
Pros: "On the plane, the seats were extremely comfortable, with a lot of leg room, even on the standard seats. Much more than on any flight I had flown with Southwest domestic. The staff was also a lot friendlier and generous. And there was plenty of room on the flight which made comfort affordable."
Cons: "They announced that the flight was departing from a different gate, but it wasn't listed on their website and there was no way to verify it on any screens. The gate that they said the flight would be departing out of instead still had the destination on it for the previous flight. Then, after that flight departed, it showed the destination for the next flight scheduled to leave out of that gate, not the one I was on. So frankly, a lot of people were very confused on where they were supposed to be waiting. Especially since, there was boarding for a different flight at the first gate, and no screen showing the flight that was being boarded there. So it caused a lot of nervousness for a lot of us, not being sure where we were supposed to be and afraid we would miss our boarding call."
Cons: "Seats were very thin, had has children kicking and screaming behind me on both flights. Both flights were late for takeoff, which was very inconvenient, and lastly I do not think your airline prices justify charging $3 for something to drink! I paid about $90 for a United direct flight to Boston, where I had free drinks, and yet I paid $150 through you guys to take two flights home as you had no direct flights back. I will never fly Spirit Airlines again. Your flights are not cheap enough either to justify charging $90 for two checked bags. Good luck, but I would rather take United."
Pros: "I had a bad experience which I had not had in my life. First of all this airline delayed in Phoenix to Dallas about one and half hour, which I accepted cause one of my agent called me before. I missed my connection at Dallas to Fort Launderdale, I stayed at the airport for 12 hours. On my way back to Phoenix they did the same thing. I went to customer service at Fort Launderdale airport to complain about it nobody cared. imagine you delayed your customer for two times and you don't want hear her/his concern?"
Cons: "Flight Crews are nice. I can't complain about it."
Pros: "A direct flight."
Cons: "My return flight from Dallas to Myrtle was canceled after check in. There was poor communication as to what to do next, ultimately we were rebooked on American. If it happens to you don't be the guy yelling and screaming, we quietly asked what to do and we're rebooked amidst the chaos within 20 min or so, while the aggressors were still waiting several hours afterwards."
Pros: "Absolutely nothing"
Cons: "I checked into my flight at 7pm the night before my 7am flight. I drove 2 hours to the airport, parked my car, took a shuttle to the terminal and arrived at the kiosk at 6:20. I attempted to print my boarding pass because it was no longer appearing on my phone; however, the kiosk printed me out a ticket saying it was unable to print my boarding pass. When I approached a spirit employee, they told me I could no longer go to the terminal because my reservation had been canceled at 6:15 due to tardiness. In turn, the next best thing they said they could do for me was for $99 get me on the flight the next day. So due to me being 40 minutes early for my flight instead of 45 minutes I lost my reservation, had to pay $99, lost a day of vacation, and the money for my hotel tonight. Worst airline experience I've ever had."
Cons: "Did'nt like the extra $100 for checked bag fee while other airline charge only $50"
Cons: "I was extremely disappointed when I arrived at the LA airport and was notified that my flight was delayed and therefore I would not make the connecting flight. I asked for Spirit Airline to help come up with a solution. The agents at LAX kept me at the counter for over an hour making me miss my original flight to Dallas. All the Spirit agents kept saying is that corporate doesn't allow them to help. Only option was a refund or flight out of LAX 12hrs after my original flight and take a red eye. I was at the airport with (2) children under the age of 10. The people for Spirit had poor attitudes and lacked any effort to help come up a solution. I ended up having to book a same day flight from Delta Airlines. Delta flew out at 1pm. The (2) kids and myself were at the airport at 9am to catch the 10am flight from Spirit. Long day for us."
Pros: "I like that the weather was nice"
Cons: "I didn't like that I paid a lot more for my bags, almost $150 for 2 bags to check inn, just to get to Minneapolis and another $150 to get back and plus they was rude when I got in the airplane cause my seat belt wasn't on right, well I'm not a small guy, they was gonna charge me $5 to rent me an seatbelt adapter made me very uncomfortable in front of all people in the plane, so on my way back home I bought another ticket for south west one way trip, but I would NEVER EVER RECOMMEND SPIRIT AIRLINES TO NO ONE,"
Pros: "Safe transportation at a great price."
Cons: "The Spirit web site was not functioning properly when I tried to check-in for my flight and get boarding passes. I tried repeatedly to do this in the 24 hours prior to departure without success (and wasting a lot of time). Then later, while waiting in the long line at the airport to check my bags, the employees at the counter announced that their computers just went down. For 30 minutes increasingly agitated customers waited for the computers to function again so they could check their bags. This computer failure resulted in a late departure. For my return trip, again, IT competency at Spirit. Again their *&(^!&@! web site wouldn't work get me to the page to print my boarding pass."
Pros: "That I arrived to my destination in time and as scheduled."
Cons: "There was no indication anywhere in the reservation process of the costs of bag checks and the "privilege" of a carry on. I was also never sent an email prompting me to check in online and check bags there. (I'm told it's rather cheap if you do it that way) Instead, I was greeted with a 49 dollar fee for my carry on, and 53 dollar fee for my checked bag. That was bumped up another 30 dollars when I discovered bags above 45 lbs are charged extra on spirit. I ended spending more than twice the value of my ticket just for bags, for markups I was never told of and could not of reasonably anticipated as a consumer. This, combined with less than professional conduct from spirit flight attendants, fellow passengers, and the ridiculously uncomfortable conditions on the plane, means I will never be flying with spirit again, and will trust kayak much less. As a comprehensive trip planning service, kayak should be able to generate plane travel costs, and have options to include associated costs such as baggage, with the price of the ticket in flight price tracking. This is a necessary feature for any company that provides a service like Kayak."
Pros: "Nothing--there is literally nothing to like about this airline. They display a cheaper fare than other airlines and call it their "Bare Fare" but you better not pack more than a small backpack otherwise you end up paying double the ticket price in services charges and baggage fees!"
Cons: "Spirit's endless amounts of extra hidden costs and ridiculous baggage fees meant that I ended up paying just as much for my airfare as I did to 1) check my bags, 2) print my boarding pass and 3) pay for the hidden services charges to do all of the above at the gate (instead of predicting exactly how many luggage/carry-on items and their exact weight over five months in advance of my trip, when I initially purchased my ticket online). You'll have to purchase water on the plane if you get thirsty. I would not be the least bit surprised if Spirit started charging a fee to use the bathroom on the plane! AVOID THIS AIRLINE if you need to check a bag, or if your carry-on is larger than a small backpack and/or purse! Plus, the interior of their new fleet has decreased space between rows so you have less legroom than ever (I'm 5'5" and 125 lbs--I had no room to move). And the final straw for me: I paid a premium price for a flight that left AFTER 9:00 AM. Less than 48 hours before departure, Spirit changed our flight to 6:05 AM; a time I had specifically filtered out of my options when searching for a flight! And no, there was absolutely no refund or apologies for the inconvenience."
Cons: "Liked every bit of it"
Cons: "i will never use your site again you never send my confirmation I called spirit many times and could not get flight info therefore I had to pay much more for another company and never went on that flight"
Cons: "Online check-in did not work, app check-in did not work, kiosk check-in did not work. Despite efforts to save money, I was forced to pay over $110 in additional fees. Service counter attendants were not friendly. I asked if I could fly standby on an earlier flight since I had gotten to the airport 4 hours early. I was told "This is not Southwest, you can't get on an earlier plane without paying $120 for it". Flight was changed to a new gate but wasn't updated on the monitor. I had to check flight aware to see what gate we were at. Flight attendants were rude and boasted about being the youngest flight crew in the sky, which is nothing to boast about. There are many veterans of the sky that exhibit amazing customer service and flight expertise. This Moto degrades those who have spent 20 + years in the sky making sure we are safe and comfortable. I would rather have a former fighter pilot with combat experience flying my plane. So spirit airlines, do I think you being young is an advantage over the other airlines, No. I care about customer service and safety. And I have yet to feel that from your airline. From the check-in counter to the flight attendants, the staff treats customers without respect and then charges you for it. I'm done."
Pros: "The crew was very nice."
Pros: "The flight times were reasonable. The actual flight was OK. Boarding was organized."
Cons: "The pre paperwork was annoying and tedious. The cost of baggage was illogical. We were traveling with no opportunity to print a boarding pass and the charge was $10. After landing there was a delay to the gate and a long wait before opening the door. Once you take into account the added time and charges it is not as low cost as originally advertised. It adds to my sense that air travel has nothing to do with the customer."
Pros: "I flight wasn't bad."
Cons: "The attendants were extremely rude. I'll never fly with this airline again."
Pros: "I disliked the entire experience."
Cons: "I had a flight booked a month in advance and I drove 10 hours to drop off my children with their grandparents so my man & I could take a vacation to Los Angelas. When I got to the airport they informed me that "I" had made changes to my reservation so it was cancelled and they gave me a credit for $300 even though I paid $450 for our flights. When I asked why I couldn't get a refund instead of a credit the lady told me that it was apparently because I booked through a third party, which is not true. I'm a member of spirit and I booked straight through their website. She told me there's no one I can talk to and that she can not help me and gave me a number to call. So I'm stuck at the airport with no help. (Now keep in mind I've already paid for a hotel and a car in LA that I will not get a refund for) finally we decided we'd have to take a flight to the next destination or we could not go on vacation. So we ended up having to go to Vegas and pay for the difference on top of a hotel. This is a joke!"
Pros: "The crew was funny and even made jabs at the airline."
Cons: "This is my 4th bad experience with Spirit (I'm a glutton for punishment). I've yet to have a flight that was on time...something is usually broken on the plane (very nice to hear before boarding...if you board at all). It may seem like a great idea to lock in a great rate for the initial flight, but after fee upon fee...it just turns into an uncomfortable flight next to Bob who is complaining the whole time about his FIRST experience. I keep thinking I'll give them another try, but unfortunately this was my last attempt. Catch ya on the other side, Spirit."
Pros: "Rude check in helpers and charge me 50 dollars for my carry on bag, almost full flight ticket price."
Cons: "Rude check in helpers and charge me 50 dollars for my carry on bag, almost full flight ticket price."
Pros: "Boarding and exiting were somewhat rapid. Got my bag rapidly at Lax. But...."
Cons: "This is the worst carrier I have ever flown. I will never never fly them again. I'm not sure what there business model is: "fly us once, then you'll know to never fly us again?" Are there ever repeat spirit customers? So strange. I get the bare fare concept, but who flys with no luggage at at? The nit picking things. Money for this, money for that. I just sucks. If you read this, save yourself the trouble. I flew them once, will never again. It was so terrible and uncomfortable I don't have the time to list out all of the shortcoming. I would avoid them at all costs, you can always drive."
Pros: "One-way flight to destination"
Cons: "RUDE RUDE RUDE workers "helping" customers as the nightmare of checking in and receiving boarding pass. Then was told I didn't have a seat for the flight until someone didn't show up, EVEN THOUGH I had purchased a seat the night before. Almost didn't get on the flight because of that. Then if your bag is over 40lbs you pay an additional $30 to check it in. I ALWAYS fly Southwest and tried this airlines for the first and LAST TIME. All workers are rude and obviously don't want to be there either. Spirit airlines I AM DONE WITH YOU."
Pros: "I got on the flight eventually and made it home to Dallas."
Cons: "The crew was extremely rude. My flight was delayed and I received many notifications notifying me of the time change. I arrived with plenty of time to get through security for the new time of the flight. When checking in however the crew told me that I had missed my flight. The plane had not left, the doors weren't closed, and the flight hadn't even boarded. I was devastated. They said I couldn't get a refund and there was no way they could let me board, I needed to arrive an hour early before the original time not the new time. Eventually I was able to speak with a manager after 4 other people arrived with the same issue trying to get on the flight, and I got on the plane. The ticket agent that I initially spoke to was incredibly rude though and had no compassion, nor did she even attempt to do anything to help me. Will not be flying spirit again."
Pros: "The cabin crew. They were pleasant, helpful and efficient. No complaints about them at all. The gate agent also seemed cheerful and friendly to people who had questions."
Cons: "Those are the most tragically uncomfortable airline seats I've ever sat in - ever. And I've flown local airlines in Central Asia, South America, the Caribbean, and South Asia. I know uncomfortable. No recline and no padding: I'm too old for that. My back is worth the extra couple hundred I have to pay on Delta. One other problem: I did try to upgrade to one of the front seats, which were open when I checked in the day before my flight, but the system kept declining my credit card. I tried the card out on Amazon and it worked fine, and it worked fine at dinner when I got home, so my card wasn't the problem. I don't know what the problem was with the website, but it was annoying."
Cons: "After being told we were circling our destination due to weather, we were deferred to another airport. This was fine until we were told we'd get sent out on the next plane... Which was also told to the other plane that got deferred (spirit) . Two planes all pushing to get on one. We were then forced to leave the gate with the promise of buses awaiting us. After 4 hours waiting for buses (midnight) I had to spend my own money to rent a car and drive 4.5 hours to my original destination. No offer to be put up in a hotel was offered, nor was an offer to catch another flight. Instead we were told to pay and extra $100 to be placed on standby for the following nights flight to our final destination."
Pros: "I took the flight from Boston to Dallas. Because of the extreme weather in Dallas, the plane was not allowed to land in Dallas,which occurred to all the other airlines. However, spirit is the worst to deal with the issue. They flied is us to Houston at around 6:00pm and kept us waiting in the gate for the reopen airport although they already knew the flight got cancelled. There was not clear announcement about their plans. Finally, I got information from other passengers, they provided two options: either refund or take their compliment bus to Dallas. l decided to take the bus. Again, no announcement of where and when the bus would arrive. After 3hr, two buses arrived, but not enough seats for all the passengers. I did not get in and waited for the next round of buses. Until midnight, the buses still had not arrived. I gave up and stayed the hotel near the airport instead. However, AA airlines already sent four buses to take care of their passengers efficiently before 11:00pm"
Pros: "There wasn't anything I really liked about my trip on Spirit."
Cons: "From the curbside to the gate you are on your own. No skycaps to take your bags at the curb even though you've already paid for bags. And even though you've already paid for bags you still have to stand in a long line at the counter to check in. This is my 3rd time flying with Spirit since 2011. I thought the first 2 trips having issues was a fluke but no, it seems fairly consistent that you will not leave on time, the staff will not be friendly and nothing is complimentary...even water! The seats are extremely small and there is no way to recline them. Some of their planes have advertisement pasted through the entire length of the cabin, the crew really pushed applying for their credit card, all snacks must be paid for I mean, the message is clear, profits first, customers are to be used to meet their goals. At the end of the day, customers are lured in by seemingly lower prices but it's all smoke and mirrors. When you're done with all of the a la cart items, the price is the same as all of the other airlines, with inferior service, in my opinion. I will not be flying with Spirit Airlines again. I will spend my money with airlines that value me as a customer first."
Cons: "It was terrible. They didn't even announce the flight departure properly, so we (and several more people) missed the boarding. They rescheduled us to another flight but it disrupted our plans and caused a lot of inconvenience. Also, they charge for literally everything, I've never seen $42 fee for checked baggage, or even $55 or $100 if one doesn't make it to buy it online. Weight of 40 lbs. is woefully insufficient as travelers from Europe will have to remove over 10 pounds from their baggage as normal airlines allow 23 kg."
Cons: "We prepaid luggage on-line and the check in at counter still took 30 minutes because employee at counter couldn't see proof on her end that we had pre paid. We traveled with our three kids under 8 and they would do nothing to seat us next to each other. We couldn't check in on-line so we were considered late check in, despite checking in at the airport 2 hours before the flight. We boarded and sat on the plane for an hour then deplaned due to faulty weather radar. 3 hour delay. Still no help to seat our family together. Very swaying and bumpy take off and landing. Seats don't recline. No drinks or snacks passed out, only for a charge. Cheapest airline ever. Will never fly again on Spirit. Flight home also delayed over an hour. Oh, and luggage max is 40, not 50 lbs., and they charge per bag per direction. They also charge you to book seats next to each other, despite us booking our flights months in advance and checking in 2 hours prior."
Pros: "Cheap--but time is not worth that savings"
Cons: "Flight was hours and hours late, with multiple flights cancelled before all piled into this one. Worse, poor communication alerted us flight was late, then after we delayed leaving for airport accordingly a new message said flight was on time after all. On arrival at airport, flight was indeed late--but more than two hours later than originally stated. Poor relatives had to pick up my son at arrival airport at 1:00 in the morning. We will never, ever, fly your airline again, and will tell everyone how unhappy we were with trying to save a little money with you."
Pros: "The staff overall were pleasant."
Cons: "The cost I had to pay for my luggage $52 each way rediculous. The lack of space in the seats. Couldn't put my seat back even a little, my knees where touching the seat in front of me and I felt like the person next to me was sitting on my lap. Couldn't even get a glass of water without having to pay."
Pros: "Nice attendants. Good attitude"
Cons: "A320 rattle so bad at landing I thought the luggage compartment would come down. Seats are like wood bench's Cheap flight, expensive adds for carry on"
Pros: "In flight experience was good."
Cons: "Didn't like that I have to print my boarding pass and that an eboarding pass doesnt work on the scanners. That was not communicated well to me. The gate changed 30 mins prior to the take off time of my flight and not a single passenger was informed of this. There were no announcements made. They did not even care to change the flight information display at the gate behind the counter. While passengers were waiting to board, a jet blue crew member starts to announce boarding for their flight to JFK while its displaying spirit airlines flight to dallas. The jet blue crew has no information to provide to us. A spirit airline crew memeber SHOULDVE MADE AN ANNOUNCEMENT reg the gate change at the original gate or they should remove the spirit airline flight display from the screen. And all this 20 mins prior to take off. And I was told to stand in line that was a mile long to have this simple question answered 'whats the current gate'. The crew could've been a bit more informative, less rude and more approachable."
Pros: "Horrible. Filthy seats and plane. Was told "get off plane and fly with another airline if you don't like it" several times by attendant just for asking for something to clean seat and floor with myself. Then I was thrown off for objecting to such disrespect ful treatment. I will pay triple, double, quadruple to fly with another airline from now on. This airline and its employees are beyond rude and disrespectful. Do not go anywhere near this company. I was warned not to fly with them and I thought it could not be so bad. It was 100 times worse!!!"
Cons: "The flight was delayed then cancelled. We were given the choice of refund that will arrive a week later or to take a flight a 9 pm tomorrow. The reason for the cancellation was said to me a crew "time-out" that was caused by the rain. There was no other compensation for the cancellation nor did they get ahold of everyone to let them know it was cancelled. After dealing with the gate I found the customer service desk and waited for 2 hours just to talk to someone and was told nothing they could do."
Pros: "I liked that the plane was structurally sound and well built and that the pilots knew what they were doing - it went up, flew and landed! SUCCESS!!"
Cons: "I remember when SOUTHWEST came onto the scene, people said "It's a cattle call airlines". Well, there's a new leader in budget flying - seats don't recline, if you are over 6'2" your femur will barely fit in the seat space between rows, $3 for anything to drink, and because it is cheap (least expensive) it has all the personalities/characters 'least expensive' will attract. . . and heck, I was one of them! People are great, but when we are crammed into spaces, our egos and inner-judges get all ramped up, and there were plenty of these moments. Nice, friendly airline crew, from front counter to attendants, which also comes with the lack of experience and polish of veteran airline employees. In the future I will ony fly Spirit when I am country hopping and need the least expensive series of flights to get from point A to point B to Point C, and SPIRIT was a leg in that journey. Fly safe and kind everyone! CT"
Cons: "My flight was cancelled while I was on the shuttle on the way to the airport so that was not very convenient for me."
Pros: "Once I actually took a Spirit Flight my experience was fine."
Cons: "I missed my initial flight due to traffic & was only 10 minutes past boarding time. The Reps at the counter were helpful and called multiple times to the gate to see if they would let me board, but they would not. The counter did fail to inform me by not making the going flight that my return flight is automatically cancelled. Missing that information, I then booked a one way flight thru another airline b/c Spirit did not have an available flight for that day. I continued to get normal check in emails for my return flight only to find out once I got to the airport to get my boarding pass that return flight had been cancelled. I was told by the counter rep that I needed to check the online agreement. At least a courtesy email would have be nice. So I ended up having to book another one way flight to return, this time trough Spirit, but it was 4 hours later. I also did not get credit on my original flight paying for checked baggage for the return trip even though I paid $40 going and $40 returning. Needless to say, I completely wasted money booking my original flights since I had to book two other flights to go and return."
Pros: "The boarding process itself was easy. The crew is nice enough and in spite of the long delay, we arrived safely after an uneventful flight. I did not try any food or beverage on the flight. I did appreciate the e-mail updates on the departure which allowed me to not leave home until much later."
Cons: "This airline seems cheap on the surface but they make you pay to pick your seat in advance, even for just normal seats (really?!?), charge for carry on bags (really?!?) and charge above market rates for checked luggage. You also have to pay for any food or beverage - nothing is included. The seats on the plane do not recline. At the end of the day, you're better off booking with an airline that doesn't up charge everything."
Cons: "had issues booking my seats and luggage online so was charged for help at the ticket counter by the rudest woman I'll ever remember. Paid for upgraded seat on original booking and got stuck in a smaller seat on the way back. Had a comfortable seat up front and some drunk idiot wanted to talk to me so he took the empty seat up front at take off and bugged me the whole trip. I ended up paying more for this flight than any other airline and I'd rather fly with friendlier airlines in the future."
Cons: "Serious information screw-up! Our Monday flight out of Dallas was cancelled because of weather in Baltimore. Unfortunately Spirit did not let us know until after we had spent $70 plus tip on an airport shuttle. Spirit was unable to put us on the Tuesday flight because it was full. So we got a spot on Wednesday's 2:15 PM flight. (We rented a car and incurred more debt on top of the unnecessary shuttle.) BUT on Tuesday, when we tried to check in online, we were unable to do so. We called to find out that the 2:15 flight the next day had been "cancelled". They could put us on for the following day; Thursday. I had already taken two extra days off of work. We chose to take a later flight out that would take us to Chicago for a significant layover. Luckily we went to the airport early and discovered.... The 2:15 flight had NOT been cancelled AND it had four empty seats on it. The nice ladies at the Spirit counter were shocked to hear our story. They made sure we got on the 2:15 flight which kept us from getting home at 3:00 AM."
Cons: "The plane was dirty. The ambience is bad. You feel like you are in a cheap motel and you are waiting for the cockroaches to come out. I couldn't wait for the flight to be over and then you get on the ground and you had to sit for another 15 minutes because your gate was blocked. Oh yeah, surprise! The plane was coming into the gate. Bad overall."